What should I do if the microphones of the Prixton Party Go karaoke system are not working or not being heard?

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If the wireless microphones of your Prixton Party Go karaoke system are not being heard, here’s how to identify and resolve the issue:

First, check the power and pairing: Press and hold the power button on both wireless microphones. They should automatically connect to the speaker - you will hear a brief voice confirmation and the speaker's pairing LED will blink blue. If this step fails, turn everything off, wait 10 seconds, then turn on the speaker first, followed by the microphones.

Check the microphone volume: The microphone volume is controlled independently of the overall volume. Use the dedicated buttons on the speaker: button (2) decreases the microphone volume (Mic-) and button (3) increases it (Mic+). Make sure the volume is not set to minimum. If you are testing, gradually increase the volume to see if you hear any sound.

Check the battery status: The wireless microphones contain rechargeable 1200 mAh batteries. Charge the microphones using the supplied USB-C cable (5V 1A adapter) for about 2-3 hours. A low battery will result in no signal or very low sound. If the problem persists after recharging, the batteries may be worn out and need replacement.

Maintain distance and orientation: Keep a distance of less than 2 meters between the speaker and the microphones to avoid signal loss or feedback. Also, avoid pointing the microphone directly at the speaker. The Bluetooth range is about 10 meters, but signal quality weakens with distance and obstacles.

Test with the wired microphone mode: If you have a compatible wired microphone, connect it to the instrument port of the speaker. If this wired microphone works properly, the issue lies with the wireless microphones. If the wired microphone does not work either, the problem is with the karaoke system itself (microphone input or amplification).

Eliminate Bluetooth interference: If other Bluetooth devices are activated near the system (phones, laptops, other speakers), temporarily turn them off. Too many nearby Bluetooth devices can create interference and prevent the microphones from pairing or connecting. Then restart the speaker and the microphones.

Reset the system: Completely turn off the speaker and wait 30 seconds, then turn it back on. This resets the wireless connections and may resolve temporary synchronization issues. Also, ensure that the speaker's battery is sufficiently charged (red LED while charging, indicator off when charged).

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