Q: How to adjust the limit switches if the awning does not retract completely?

If your NORI 2 LED awning does not retract completely, the problem usually lies with the limit switches that are not properly calibrated. Limit Switch Adjustment Procedure Your awning uses a DC1600A remote control (433.88 MHz) to program the limits: Step 1 - Reset : Cut off the power for at least 10 seconds, then turn it back on. You will hear a beep sound "Di". Step 2 - Programming Mode : Press the P2 button (located in the battery compartment of the remote control) twice. You should hear "Di-Di". Step 3 - Recording the Retract Limit : Press and hold the Close button for 3 seconds until you hear "Di-Di---" (three beeps). The awning will stop at this position and memorize this point as the maximum retract limit. Important: Adjust one direction at a time. Do not program both limit switches (open and retract) simultaneously, as this could create an imbalance. In case of persistent issues: Check that the Dooya DM45RD-50/12 motor has not activated its thermal protection . This activates after 2 consecutive full cycles (opening then closing) to prevent overheating. Wait 15-20 minutes before trying again. If the awning stops before being fully retracted despite these adjustments, a qualified technician can check the integrity of the springs and joints (inspection recommended every 3 months).

Q: Why does one arm of the CALIMA awning close faster than the other?

Probable cause: An asymmetric closure generally indicates a problem with the closing mechanism or the actuators, which may have different pressures from one side to the other. What you can check yourself: Lubrication : The CALIMA manual specifies that the winch must be lubricated with oil every three months . Insufficient or uneven lubrication can slow down one arm. Check that both sides of the mechanism have received the same amount of lubricant. General alignment : Both arms should be perfectly parallel at rest. Visually inspect both sides for any visible twisting or misalignment. Condition of fixtures : The manual recommends checking the entire installation and the fixtures regularly, especially at the beginning of the season . Ensure that all fixtures are tightly secured on both sides. Important: The CALIMA manual explicitly states that the arms of the awning are under tension and you should never attempt to disassemble or repair the device yourself . Any mechanical adjustment of the actuators or the closing mechanism should be entrusted to a qualified technician or the NATERIAL service. This ensures your safety and preserves your 2-year warranty.

Q: Why does one blind open when I close the other?

The NORI 2 blind is designed to operate independently with its own DC1600 remote control and dedicated motor. If you notice a desynchronization (one opens when the other closes), here are the checks to perform: 1. Check the pairing of the remote controls Each blind must be paired with its own remote control. If the pairing is crossed, commands may execute on the wrong blind: Plug the motor into 230V Insert a CR2450 3V battery into the remote control Press twice on the P2 button (a double beep will sound) Press Open for 3 seconds . A long beep confirms the pairing 2. Check the limit switches According to the manual, the limit switches of each blind must be set independently, one direction at a time . A misadjustment can create abnormal behaviors: Start by setting the full closure Then, set the full opening Test with gradual movements (half-cycles) until the desired position 3. Check the power supply Ensure that each motor is receiving the correct 230V ~ 50 Hz, 0.86 A. An unstable or shared power supply can cause malfunctions. 4. Let the motor cool down (thermal protection) The Dooya DM45RM-40/15 motor has an automatic thermal protection that activates after 2 successive descents and 2 ascents . Wait a few minutes before testing again. If the problem persists after these checks, contact technical support by leaving your email address for personalized assistance.

Question 1

Can the installation of the HUDSON 4B barbecue be done on a granite countertop?

Accepted Answer

According to the recommendations in the manual, the NATERIAL HUDSON 4B barbecue must be exclusively installed outdoors on a flat, well-ventilated surface.

Although the manual does not explicitly specify granite, this material can be used as an installation surface if it meets the following conditions:

Stability and level: The granite must be perfectly flat and able to support the weight of the barbecue without any issues (you can check the dimensions of your model in the manual)
Thermal resistance: Granite is naturally resistant to high temperatures, making it compatible with heat-generating appliances
Ventilation: Ensure that the outdoor installation allows for good air circulation, particularly under and around the barbecue
Safety distance: Maintain a minimum of 1 meter distance from any flammable surface (walls, structures, dry plants, etc.)
Additional protection: You can add a thermal insulating plate or a protective mat under the barbecue to protect the granite from potential damage due to moisture or extreme temperature variations

Important: The appliance must never be used or stored indoors, even if the granite countertop is covered or under a shelter.

Question 2

How to adjust the limit switches if the awning does not retract completely?

Accepted Answer

If your NORI 2 LED awning does not retract completely, the problem usually lies with the limit switches that are not properly calibrated.

Limit Switch Adjustment Procedure

Your awning uses a DC1600A remote control (433.88 MHz) to program the limits:

Step 1 - Reset: Cut off the power for at least 10 seconds, then turn it back on. You will hear a beep sound "Di".
Step 2 - Programming Mode: Press the P2 button (located in the battery compartment of the remote control) twice. You should hear "Di-Di".
Step 3 - Recording the Retract Limit: Press and hold the Close button for 3 seconds until you hear "Di-Di---" (three beeps). The awning will stop at this position and memorize this point as the maximum retract limit.

Important: Adjust one direction at a time. Do not program both limit switches (open and retract) simultaneously, as this could create an imbalance.

In case of persistent issues: Check that the Dooya DM45RD-50/12 motor has not activated its thermal protection. This activates after 2 consecutive full cycles (opening then closing) to prevent overheating. Wait 15-20 minutes before trying again.

If the awning stops before being fully retracted despite these adjustments, a qualified technician can check the integrity of the springs and joints (inspection recommended every 3 months).

Question 3

Why does one arm of the CALIMA awning close faster than the other?

Accepted Answer

Probable cause: An asymmetric closure generally indicates a problem with the closing mechanism or the actuators, which may have different pressures from one side to the other.

What you can check yourself:

Lubrication: The CALIMA manual specifies that the winch must be lubricated with oil every three months. Insufficient or uneven lubrication can slow down one arm. Check that both sides of the mechanism have received the same amount of lubricant.
General alignment: Both arms should be perfectly parallel at rest. Visually inspect both sides for any visible twisting or misalignment.
Condition of fixtures: The manual recommends checking the entire installation and the fixtures regularly, especially at the beginning of the season. Ensure that all fixtures are tightly secured on both sides.

Important: The CALIMA manual explicitly states that the arms of the awning are under tension and you should never attempt to disassemble or repair the device yourself. Any mechanical adjustment of the actuators or the closing mechanism should be entrusted to a qualified technician or the NATERIAL service. This ensures your safety and preserves your 2-year warranty.

Question 4

Why does one blind open when I close the other?

Accepted Answer

The NORI 2 blind is designed to operate independently with its own DC1600 remote control and dedicated motor. If you notice a desynchronization (one opens when the other closes), here are the checks to perform:

1. Check the pairing of the remote controls

Each blind must be paired with its own remote control. If the pairing is crossed, commands may execute on the wrong blind:

Plug the motor into 230V
Insert a CR2450 3V battery into the remote control
Press twice on the P2 button (a double beep will sound)
Press Open for 3 seconds. A long beep confirms the pairing

2. Check the limit switches

According to the manual, the limit switches of each blind must be set independently, one direction at a time. A misadjustment can create abnormal behaviors:

Start by setting the full closure
Then, set the full opening
Test with gradual movements (half-cycles) until the desired position

3. Check the power supply

Ensure that each motor is receiving the correct 230V ~ 50 Hz, 0.86 A. An unstable or shared power supply can cause malfunctions.

4. Let the motor cool down (thermal protection)

The Dooya DM45RM-40/15 motor has an automatic thermal protection that activates after 2 successive descents and 2 ascents. Wait a few minutes before testing again.

If the problem persists after these checks, contact technical support by leaving your email address for personalized assistance.

Question 5

What size gas bottle should be used for the NATERIAL ALTON barbecue?

Accepted Answer

The NATERIAL ALTON barbecue is compatible with two types of gas bottles:

Butane (G30): 6 kg bottle recommended
Propane (G31): 5 kg bottle recommended

The barbecue has a power output of 9 kW (consumption of 654 g/h). For optimal use, you must use a regulator that complies with the EN16129 standard and a bottle stored vertically, outdoors, in a dry and ventilated place.

Warning: using an unsuitable or defective regulator is dangerous and voids the warranty.

Question 6

How to completely reset the limit switches of the NORI 2 blind after an adjustment issue?

Accepted Answer

If you have completely misadjusted the limit switches of your NATERIAL NORI 2 blind, here’s how to fully reset the system:

Complete reset of the motor and remote control

Step 1 - Reset the motor power:

Turn off the power to the motor
Wait a few seconds, then reconnect the brown and blue wires to your 230V power supply
You should hear a short beep "Di"

Step 2 - Reset the DC1600 remote control:

Insert the CR2450 3V battery into your remote control compartment
Quickly press 2 times the P2 button (located in the battery compartment)
You should hear "Di-Di"

Step 3 - Re-pair the remote control:

Press and hold the "Open" button for 3 seconds
You will hear a long beep confirming successful pairing
Test the opening and closing with your remote control

Important: Once reset, set the limit switches one direction at a time (first close, then open) using the buttons on your remote control to gradually move the blind to the desired positions.

Question 7

What size gas bottle to use for the NATERIAL KENTON 4B barbecue?

Accepted Answer

The NATERIAL KENTON 4B barbecue works with two types of gas bottles:

Butane (G30): 6 kg bottle - for summer use only
Propane (G31): 5 kg bottle - recommended for year-round use

Butane only offers optimal performance during the summer months. Below 10°C, performance decreases. If you use your barbecue in autumn, winter, or spring, propane is highly recommended for reliable and consistent use.

Your KENTON 4B has 4 stainless steel burners for a total power of 14 kW.

Question 8

How to adjust the closing limit stops of the NORI 2 awning?

Accepted Answer

To adjust the closing limit stops of your NORIAL NORI 2 awning, you need to use your DC1600 remote control progressively.

Adjustment Procedure:

Use your remote control to operate the awning in half-cycles at a time, without forcing the buttons
Test each intermediate position until you reach the desired closing limit
Important: only adjust one direction at a time (do not adjust both opening and closing simultaneously)

The Dooya DM45RM-40/15 motor equipped with your awning allows for 2 estimated full cycles. If after adjustment the motor does not operate correctly, it means that its limit stop needs to be readjusted. In case of changing or resetting your DC1600 remote control, you may need to readjust these limit stops.

Question 9

The burner goes out when I release the button, how do I light it correctly?

Accepted Answer

This is normal operation for the NATERIAL KENTON 4B barbecue. The ignition button must be held and turned until you hear a click - this click indicates that the electronic ignition system has engaged correctly.

Correct ignition procedure:

Press the button of the desired burner
Turn it counterclockwise until you feel resistance
Wait 4 seconds
Continue turning until you hear a click - the burner will ignite

Once the click is heard, release the button - the burner should stay lit. If the flame goes out immediately after releasing, wait a few seconds and try again. If ignition does not occur within 5 seconds, turn off the gas, wait several minutes before trying again.

Always remember to open the lid before ignition and check that the gas bottle valve is fully open.

Question 10

How to light and start the NATERIAL KENTON 4B barbecue?

Accepted Answer

Procedure for lighting the NATERIAL KENTON 4B barbecue with electronic system:

Before you start: Always open the lid before lighting it. NEVER light the barbecue with the lid closed. Ensure that all buttons of the 4 burners are in the OFF position, then open the gas control valve on the bottle or regulator.

Lighting the burners: Push the button of the burner you want to light and turn it counterclockwise until you feel resistance. Wait 4 seconds, then continue turning the button until you hear a click. The burner should normally ignite at this point. You may need to repeat this operation several times before the burner ignites properly. Light the other burners in any order as needed, ensuring that each burner has ignited before lighting the next one.

If the electronic ignition does not work: Turn all buttons to the OFF position, completely close the gas valve on the bottle, wait at least 5 minutes, then repeat the entire procedure above. If the barbecue still does not light after this attempt, proceed to manual ignition.

Manual ignition (if the electronic system does not work): Insert a lit match through the ignition hole located at the bottom right of the control panel, and position it near the right burner opening. Then push and turn the right button counterclockwise to the maximum position. Once this burner is lit, turn on the remaining burners from right to left.

Preheating the barbecue: After lighting, leave all burners at the maximum position for 3 to 5 minutes. The lid must remain open during this preheating phase. This is an important step that must be performed before each cooking session. Once preheating is complete, reduce all burners to low heat to ensure the best cooking results.

Important safety: Never lean over the barbecue while lighting. Always wait a few seconds after turning the knob to allow gas to escape before bringing a source of ignition close.

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