HomeRun 7000 Series XU7100 - Robot vacuum PHILIPS - Free user manual and instructions

USER MANUAL HomeRun 7000 Series XU7100 PHILIPS

1 360° laser navigation (LiDAR) 2 Collision sensor (2x) 3 Infrared signal receiver to find the station 4 Infrared signal emitter to communicate with the station 5 3D ToF sensor to detect and avoid small obstacles in front of the robot (120°) 6 ToF-sensor to detect and avoid small obstacle around the robot (8x) 7 Anti-drop sensor (6x) Before first use 1 Take the appliance out of the box and remove all packaging. 2 Remove the protection covers.8 English 3 If you see any sign of visible damage, go to www.philips.com/support or contact the Consumer Care Center in your country. Install and fill the water tank

1 Fill the water tank. Use the water inlet. Note: Make sure that the outside of the water tank is dry. Note: Do not use cleaning detergents.

2 Insert the water tank in the correct location. Preparing for use Install the robot and the station Tips for choosing the best location for installing the station:

Do not place the station in bright sunlight or under furniture. This will block the infrared signal that helps the robot find its way back to the station.

Install the station on a level surface against a wall.

Install the station on a hard floor.

Do not place the station near stairs or a heating source (radiator).

Install in a location with good WiFi coverage. To install the station: 1 Install the station within the correct dimensions for placement. - Model XU7100 - Model XU7000

0.5m 0.5m 1.5m9 English Note: Keep 0.5 meters of space on the sides of the station and 1.5 meters in front of the station. 2 Connect the station to the power supply. 3 Make sure that the remaining part of the power cable is well concealed behind the station so that the robot cannot drive over it. Note: For model XU7100 only, place the dust bag in the dust bag compartment of the station. Charging the robot 1 Turn the robot to its correct position and put the robot on the floor in front of the station. The water tank should be facing away from the station. - Model XU7100 - Model XU7000

2 Make sure that the station is connected to the wall socket. 3 Press and hold the on/off button for 3 seconds to switch on the robot. 4 Press the home button. The robot drives to the correct position in the station. - Model XU7100 - Model XU7000

5 Wait until the robot is fully charged. If the battery is empty, the robot will not drive itself to the correct position. In this case, follow the next steps: 1 Turn the robot to its correct position and put the robot on the floor in front of the station. 2 Align the wheels with the tracks on the station (for model XU7100) or align the charge contacts of the robot with the charge terminals of the station (for model XU7000). 3 Push the robot in and let the wheels go in the tracks (for model XU7100) or put the robot with the charge contacts on the charge terminals of the station (for model XU7000).10 English Model XU7100 Model XU7000

Note: Make sure that the robot is in its correct position and starts to charge. The lights in the two buttons on the robot flash slowly. If the battery is empty, it may take a while before the robot indicates that it is charging. 4 Wait until the robot is fully charged. Note: Make sure the robot is fully charged before you use it for the first time. Note: When the robot is charging, the lights in the two buttons on the robot will flash slowly. Note: For model XU7100 only, the white LED on the station also lights up to indicate that the robot is charging. Note: For model XU7100 only, after the battery is fully charged, the white LED on the station will light up continuously, meaning the robot is now in standby mode. Download the app, register, and connect to Wi-Fi App content You can operate the robot with the Philips HomeRun robot app. The app allows you to manage your robot and offers help and support: 1 How-to-use videos. 2 Full user manual. 3 FAQs. 4 Contact Consumer Care. 5 Create a map of your home. 6 Select which rooms to clean. 7 Choose between different cleaning modes and settings for each room. 8 View the status of the cleaning run in real time and see the battery level. 9 Receive notifications and alerts. 10 Schedule a cleaning run. 11 See the maintenance status and find replacement parts . 12 Connect your robot with a digital voice assistant to operate it via voice commands.11 English Downloading the app 1 Scan the QR code on the cover of this user manual or on the package of the robot. Or: Search for 'Philips HomeRun robot app' in the Apple App Store or one of the Android App Stores. 2 Download and install the app. 3 Follow the instructions in the app. Registering a personal account You can register a personal account and benefit from the following advantages:

Control the robot from more than one device, e.g. a smart phone and tablet, or add multiple users in the household.

Save back-up of important data like customized cleaning plans for your home.

Connect your robot with a smart home speaker. Note: If you change your phone and you don't have an account, then you'll lose all customized cleaning plans. Important: Philips values and respects your privacy. A link to our privacy notice can be found in the app before registering. Setting up the Wi-Fi connection Before you begin: make sure that the robot and your mobile device have good Wi-Fi coverage. 1 Press the 'Add robot' button in the app and follow the instructions. 2 Select the model of your robot. - Model XU7100 - Model XU700012 English

You can select the model of your robot by scanning the QR code on top of the robot, or you can look up the model number yourself on the type plate at the back of the station. 3 Install the station within the correct dimensions for placement.

sec 4 Press and hold the on/off button and home button at the same time for three seconds. The lights in the buttons will flash orange to indicate that the robot is in in Wi-Fi set-up mode. 5 Pair the robot with the Wi-Fi in the app. 6 Click the join button if it's visible in the app to connect with the 'Philips robot' network. Philips HomeRun Philips robot_XXXX Settings WLAN Note: If the join button is not visible in the app, leave the app and go to Wi-Fi under 'Settings' on your mobile device. There you can select the 'Philips robot' network and connect to it. If the Wi-Fi pairing fails:

Check if you have selected the correct robot model.

Check your Wi-Fi connection

Check if you entered the correct Wi-Fi password

Check if the robot is still in Wi-Fi set-up mode. Note: You can recognize this if the lights in the two buttons on the robot are still flashing orange. Note: If you are unable to solve the problem, visit www.philips.com/myrobot7000 for support information and the contact details of Consumer Care.13 English Audible signals hello

The voice alert language of the robot can be changed from English to your local language. To change the language, download the app and connect the robot with the Wi-Fi, so that it can download the new language.

The app will give alerts and reminders if the robot needs attention. This way you'll be fully informed on the real-time status even if the robot cleans while you're away. Set the language of the voice alert You can set the language of the voice alert immediately after you have connected the robot to Wi-Fi 1 Make sure that the robot is connected with the app. 2 In two places in the app you can find the option to change the language of the voice alert.

On the same app screen where you are asked to name the robot

Or by pressing the three lines at the top left and then choosing the Robot settings tab. 3 Then choose the language of the voice alert there. How your robot works Create a mapping How mapping works The robot drives through the rooms and the laser navigation quickly scans the rooms to build a map of the floor.14 English Map Edit In the app, you can use Map Edit to:

Edit rooms (merge/divide rooms, name rooms) so you can customize the cleaning routine of the robot per room.

Set up restricted areas to specify where the robot is allowed to clean and where it is not.

Create a map for each floor of your home and store up to 5 maps. When you use the appliance, it generates a new map in a new environment. If you have maps that you use frequently and do not want to accidentally overwrite, you can lock up to 3 maps. Preparing the room for mapping Before you start mapping, make sure to:

Put furniture in the proper place.

Put away loose and small obstacles. Note: This is important to avoid permanently storing the obstacles on the map.

Open all in-house doors. Important: Make sure the robot cannot get blocked during use. Creating a map Important: During mapping your robot will not clean. Important: To create a map of a floor, it is very important to place the station on the floor that you want to map because the robot must be in the station when starting and ending the mapping. If you want to create a map of the 2nd floor, the station must be placed there during the mapping process. Thereafter the map of this floor can be used even if the station is on another floor. Note: For model XU7100 only, after the robot has completed its mapping run, the Auto-empty station will start emptying the robot. This is not an error but normal behavior.15 English Tell your robot where not to clean with restricted cleaning zones In the app you can set up restricted areas to indicate where the robot is allowed to clean and where it is not. Virtual wall and No-Go zone Create virtual walls and No-Go zones for areas you do not want the robot to go. You can for example create virtual walls or No-Go zones to:

Protect fragile objects. The robot cannot detect shiny, transparent (e.g. glass) or dark obstacles or surfaces.

Prevent the robot from getting stuck while cleaning. Note: The robot can get stuck on high pile carpets, carpets with fringes or or very light rugs like in the bathroom. Also the robot cannot detect cables on the floor.

Protect the robot. Note: The robot should be kept away from liquids and wet areas such as pet bowls and plant trays. Important: virtual walls and No-Go zones should not be used to protect against hazards. Important: virtual walls and No-Go zones should not prevent the robot from returning to the station. Important: Do not use your robot outdoors. It was not designed for outdoor use. No-Mop zone Create No-Mop zones to prevent the robot from mopping carpets or rugs. You can adjust the following options in the app under 'Robot settings':

Avoid No-Mop zones when the rest of the room is mopped.

Only vacuum the No-Mop zone. Note that the mop can still be moist. Gentle zone Your robot can navigate over some furniture if need be. Don't want it to climb over certain things? Draw a Gentle zone on your map. Your robot will roll up to your furniture, climbing only a little, before turning away. IMPORTANT: If you want your robot to still go into other rooms, make sure that your Gentle zone isn't too close to a door with a threshold. Set your Gentle zone at least 1 meter from a door with a threshold.16 English How your robot cleans In the app, the following cleaning routines can be selected: Routine Description Regular cleaning Regular cleaning is intended for your normal daily cleaning routines. The robot cleans each room according to the settings you specified and saved in the cleaning plan. If the environment is not recognized, the robot maps the environment and simultaneously vacuums it (the robot does not mop in this case). After completion, it returns to the station. Custom cleaning Custom cleaning can be used to have the robot perform cleaning actions at unique occasions. You can customize the cleaning routine of your robot to your wishes. You can set the following three options. - Room: the robot cleans one or more rooms in an order you specify. - Zone: the robot cleans a zone in a room you specify - Spot: the robot cleans in a square of 1.5 by 1.5 meter in a specific spot in your house that you want to have cleaned. Note: with spot cleaning, place the robot in the middle of the square you want the robot to clean. After selecting one of the above options, you can select a cleaning mode and fine-tune your cleaning preferences and advanced settings. Set cleaning preferences, advanced settings and cleaning order In the app, you can select five different cleaning modes for each room. These are standard modes that can be used in most situations. You can customize your cleaning mode by fine-tuning cleaning preferences and advanced settings. Cleaning modes Mode Description Wet & dry The robot vacuums and mops the floor at the same time. This mode is intended for regular cleaning of hard floors. IMPORTANT: For mopping sensitive hard floors, such as parquet floors, set the mopping wetness level in the app to the lowest level. Dry The robot only vacuums the floor. This mode can be used for areas that shouldn't be mopped. Quiet The robot cleans with minimal noise. The suction power is lowered and the voice alerts are muted.17 English Cleaning modes Intensive The robot vacuums and mops the floor at the same time and at full power. This mode is intended for thorough cleaning of small areas. Note that it is not recommended to clean large areas in this mode. The robot passes the area 5 times, so the cleaning time and battery usage will increase significantly. Individual For this mode you can select all expert settings from scratch. Cleaning preferences For each cleaning mode, you can fine-tune the following cleaning preferences: Setting Description Suction power Change the suction power: - Eco: for efficient cleaning with low energy consumption and low noise level. - Normal: for regular cleaning and effective removal of fine dust on hard floors with optimal balance between power and efficiency. - High: for a thorough cleaning of large floors. Can clean more on a single charge than max mode. - Max: ideal for removing large dirt like pet hairs or crumbs. The strong suction power removes fine dust particles hidden deep inside carpets and crevices. Water level Determine the flow rate that is pumped from the electric water tank onto the mop: - Off: Switch off the mopping wetness for uncoated wooden floors and carpets. - Low: to mop a sensitive floor e.g. parquet. The combination of vacuuming and mopping removes more fine dust than vacuuming alone. - Middle: optimal for a regular wet & dry cleaning. The mop removes superficial dirt and bacteria to keep your home sanitized and healthy. - High: for an effective removal of footprints for a spotlessly clean home. It is recommended to combine this setting with mop vibrations turned on and 5 cleaning path repetitions for an intensive cleaning. Cleaning path sequence Specify the number of cleaning passes. One pass is sufficient for normal cleaning. It is possible to program the robot to make two or even five passes for intensive cleaning of stubborn dirt. It is recommended to select this option only for specific cleaning areas as it impacts cleaning duration. Advanced settings For each cleaning mode, you can fine-tune the following advanced settings: Setting Description Mop vibration Turn the mop vibration on or off. The vibrations gently yet effectively scrub the floor to loosen dirt and footprints. Y-pattern mopping Change the mopping pattern to Y-pattern. By mopping in a Y-pattern, the robot will leave less watermarks and traces. Note that the cleaning time will be a bit longer than normal mopping.18 English Setting Description Carpet boost Turn the carpet boost on or off. The robot automatically increases the suction power when it has driven onto a carpet or rug. It is recommended to enable this setting. However, you can disable it for rooms where no disturbance is wanted. Using your robot Preparing for a cleaning run Before you start the robot on its cleaning run: MAX 60 °C

Pre-wet the mop for optimal results.

Attach the washable mop pad to the mop pad holder. IMPORTANT: The mop pad holder cannot be removed and when using the robot, the washable mop pad must always be attached to the mop pad holder, even if you use the robot without mopping. This is to prevent damage to the floor and the mop holder during use.

Remove all cables, wires and cords from the floor to prevent the robot from getting entangled in them.19 English

Open all in-house doors. Start your first cleaning program via the app (see H.) Start 1 Open the app. 2 Select the cleaning program: Regular cleaning or Custom cleaning. 3 Press the 'start' icon. Note: If the battery level is too low, cleaning cannot start. Wait until the robot is sufficiently charged before you start a cleaning run. Stop 1 Press the Pause icon in the app. The robot stops. 2 Press the Start icon again. The robot continues. 3 Press the Home & charge icon. The robot goes back to the station. Using the robot without the app Note: For an optimal experience, we recommend using the app. Without the app, you can use the two buttons on the robot to operate it:

Long press (3s) to turn the robot on and off.

Short press to start cleaning or to pause cleaning. Press again to resume cleaning.

Short press (when the robot is not cleaning): the robot will find the station and charge.

Short press while cleaning: the robot will stop cleaning. Short press again: the robot returns to the station to charge.20 English

Short press when the robot is driving back to the station: the robot will pause returning to the station. Press again to let it drive back to the station. When operating the robot manually, it will vacuum and mop. However, if the water tank is empty it won't mop. Your robot's cleaning pattern

The robot cleans the home in a structured way. The robot cleans room by room and always starts by cleaning the edges of the room first before covering the remaining surface. Note: If cleaning is completed within 10 minutes, the area will be cleaned twice. This is an extra touch up to improve cleaning results. Returning to the station

After the robot has completed its cleaning run, the robot will automatically drive back to the station to recharge. Note: When the robot is docked it will withdraw power to keep the battery performance optimal. However, the energy consumption is limited. Note: For model XU7100 only, the station will also vacuum the dust bin of the robot empty. The dust is then collected in the dust bag of the station. Auto recharge and resume When the battery runs low (<20%) while cleaning, the robot automatically returns to the station to recharge. After the battery has been charged, the robot continues where it has left off.21 English Cleaning and maintenance When to do maintenance Item Cleaning Replacement Washable mop pad After every use 3-6 months Main brush Monthly 6-12 months Washable filter Monthly 3-6 months Side brush Monthly 6-12 months Main wheels & universal wheel Monthly - 360° laser navigation (LiDAR) sensor Monthly - Sensors: - Collision sensor (2x) - Infrared signal receiver to find the station - Infrared signal emitter to communicate with the station - 3D ToF sensor to detect and avoid small obstacles in front of the robot (120°) - ToF-sensor to detect and avoid small obstacle around the robot (8x) - Anti-drop sensor (6x) Monthly - Charging contacts robot and station Monthly - Sensors to detect placement of dust bin and water tank 6 months - Dustbin (XU7000) Empty the dustbin after each use

English Dust bag in Auto-empty station (XU7100) - When the orange LED on the auto-empty station flashes indicating that de dust bag is full. Cleaning the washable mop pad 1 Push the water tank release button. 2 Pull the water tank out of the robot.

3 Pull the washable mop off the velcro material. 4 Slide the straight side of the washable mop out of the slot. MAX 60 °C MAX 60 °C 5 Rinse and clean the washable mop pad with water or wash it in the washing machine.23 English 6 Air dry the washable mop pad. Note: Do not use other ways to dry the washable mop pad.

7 Slide the straight side of the washable mop pad in the correct slot of the mop pad holder 8 Attach the washable mop pad to the velcro material of the mop pad holder.

9 Fill the water tank. Use the water inlet. Note: Make sure that the outside of the water tank is dry. Note: Do not use cleaning detergents.

10 Insert the water tank in the correct location.24 English Emptying the dust bin 1 Open the top cover.

2 Push the release buttons of the dust bin at the same time. 3 Pull the dust bin out.

4 Open the empty door of the dust bin. Note: Do not confuse the empty door of the dust bin with the lid of the washable filter. The empty door of the dustbin is blue. 5 Let the dirt out of the dust bin. Cleaning and drying the dust bin

1 Rinse the dust bin with water. Do not use cleaning detergents. IMPORTANT:Do not wash the dust bin in the dishwasher. 2 Air dry the dust bin. Note: Do not use other ways to dry the dust bin.25 English Cleaning the washable filter 1 Open the lid of the washable filter. 2 Pull the washable air filter out. 3 Rinse the washable filter with water. 4 Air dry the washable filter for 24 hours. Note: Do not use other ways to dry washable filter.

5 Put the washable filter against the filter lock of the dust bin and push it in. 6 Push the washable filter down. 7 Close the lid of the washable filter.26 English 8 Open the top cover of the robot. 9 Insert the dust bin in the correct location. Cleaning the main brush

1 Put the robot upside down on a surface that is flat and stable. 2 Push the release buttons of the brush cover at the same time. 3 Lift and remove the brush cover. 4 Pull the main brush out. 5 Use the brush cleaning tool to cut through the hairs.27 English 6 Remove the hairs and dirt from the main brush. Tip: Use the brush end of the cleaning tool to remove the dirt on the main brush. 7 If necessary, install the caps on both ends of the main brush. Turn the caps clockwise to lock them in position. 8 Install the main brush in the correct location.

9 Put the lips of the brush cover in the correct cutouts. 10 Push the brush cover in. Cleaning the side brush

1 Put the robot upside down on a surface that is flat and stable. 2 Remove the screw with a screw driver. 3 Remove the side brush.28 English 4 Use a brush with soft bristles (e.g. a toothbrush) to remove dust or fluff from the side brush and the robot. Tip: You can use the brush end of the cleaning tool to remove dust or fluff from the side brush and the robot.

5 Put the cleaned side brush in the correct location. 6 Attach the side brush with the screw and a screw driver. Cleaning the main wheels and the front caster wheel 1 Put the robot upside down on a surface that is flat and stable.

2 Use a brush with soft bristles (e.g. a toothbrush) to remove dust or fluff from the front caster wheel and main wheels. You can use the brush end of the cleaning tool to remove dust or fluff from the wheels. To maintain good cleaning performance, you have to clean sensor, contact points and IR signal window from time to time.29 English 1 Unplug the station from the wall socket 2 Use a soft non-abrasive dry cloth. If necessary, lightly moisten the cloth. 3 Clean the components. Note: Do not use cleaning detergents. 4 Dry the components and surfaces with a dry cloth. Note: Do not use other ways to dry the components. Replacing the dust bag (XU7100) When the orange LED on the auto-empty station flashes indicating that de dust bag is full. 1 Open the lid of the Auto-Empty station.

2 Pull the dust bag out of the Auto-Empty station. 3 Remove and dispose the dust bag.30 English 4 Slide the cardboard piece of the dust bag into the slot that is indicated on the Auto-Empty station. 5 Close the lid of the Auto-Empty station. For information on where and how to order new dust bags, see the 'Replacement' section in the manual. Removing blockages from the Auto-Empty inlet (XU7100) The Auto-Empty inlet of the Auto-Empty station (XU7100) may become clogged. You may notice this when the dust bin of the robot is no longer properly emptied by the Auto-Empty station. Below you can find the instructions to remove blockages from Auto-Empty inlet of the Auto-Empty station (XU7100).

1 Unplug the Auto-Empty station from the wall socket and put the Auto-Empty station upside down on a surface that is flat and stable. 2 Remove the screws from the bottom cover with a screw driver. 3 Remove hair and dirt that is stuck in the Auto-Empty inlet. Cleaning the water tank 1 Push the water tank release button. 2 Pull the water tank out of the robot.31 English

3 Rinse the water tank with tap water 4 Dry the outside of the water tank with a cloth. Note: Do not use cleaning detergents. IMPORTANT:Do not wash water tank in the dishwasher. 5 Keep the sealing cap of the water tank open and allow the inside of the water tank to air dry. Note: Do not use other ways to dry the water tank.

6 Fill the water tank. Use the water inlet. Note: Make sure that the outside of the water tank is dry. Note: Do not use cleaning detergents.

7 Insert the water tank in the correct location. Long term storage 1 Charge the battery until it is full. 2 Store the robot within a temperature range of below +35 °C and above 8 °C.32 English User interface signals and their meaning Robot model number Signal Description of signal Meaning of signal XU7100 XU7000 The lights in the two buttons on the robot flash slowly. The robot is charging. XU7100 XU7000 The lights in the two buttons on the robot are on continuously. The robot is fully charged. XU7100 XU7000 The lights in the two buttons on the robot flash orange. The robot is in in Wi-Fi set-up mode. XU7100 XU7000 The Robot's lights go out. The robot has gone into sleep mode.loading-circle-134 English Reset/restore the robot You can reset/restore the robot by pressing the reset button with a needle.

By long pressing the reset button for 3 seconds, you will not only restore factory settings, but also reset the firmware to the last version.

By long pressing reset button for 10 seconds, the robot will clear all network connection information, map information, scheduled task, do-not-disturb information, and customization information, and reset the suction power to the default level. Note: After resetting/restoring the robot, the robot needs to reconnect the app, and the relevant settings in the app are removed. Replacement Ordering accessories To buy accessories or spare parts, visit www.philips.com/myrobot7000 or go to your Philips dealer. You can also contact the Philips Consumer Care Center in your country (see the international warranty leaflet for contact details). Replacement parts: XV1470 Replacement washable mops XV1472 Dust bags35 English XV1473 Maintenance kit with 2 filters, 1 main brush and 1 side brush. Removing the rechargeable battery To remove the rechargeable battery, follow the instructions below. You can also take the robot to a Philips service center to have the rechargeable battery removed. Contact the Philips Consumer Care Center in your country for the address of a service center near you. Take any necessary safety precautions when you handle tools to open the product and when you dispose of the rechargeable battery.

Warning: Before you remove the battery, make sure that the

product is disconnected from the station and that the battery is completely empty. 1 Start the robot from a place somewhere in the room and not from the station station. 2 Let the robot run until the rechargeable battery is empty to make sure that the rechargeable battery is completely discharged before you remove it and dispose of it.36 English

3 Undo the screws of the battery compartment lid and remove the lid. 4 Lift out the rechargeable battery and disconnect it by pressing the little clip on the battery connector to release the battery connector. 5 Take the robot and the rechargeable battery to a collection point for electrical and electronic waste. Warranty and support If you need information or support, please visit www.philips.com/support or read the international warranty leaflet. Your robot vacuum cleaner has been designed and developed with the greatest possible care. In the unfortunate case that your robot needs repair, the Consumer Care Centre in your country will help you by arranging any necessary repairs in the shortest possible time and with maximum convenience. If there is no Consumer Care Centre in your country, go to your local Philips dealer.37 English Disposal and recycling Do not dispose the robot in the regular trash. Make sure to bring it to your the recycling facility for electrical equipment. Troubleshooting This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, go to the Philips HomeRun robot app or visit www.philips.com/myrobot7000, where can also find support videos and frequently asked questions. You can also contact the Consumer Care Center in your country. Problem Possible cause Solution The robot doesn't switch on. The battery is low. Charge the robot on the station before use. The ambient temperature is too low or too high. Use the robot at a temperature between 8 °C and 35 °C. The robot is unable to pair with the app. The robot is no longer in pairing mode. Put the robot back in pairing mode by holding the home and on/off button at same time (lights will flash orange). The Wi-Fi connection (signal) is not good. Place the robot in an area with a good Wi- Fi signal. A wrong Wi-Fi network selected or Make sure you select the correct Wi-Fi network. A wrong password used. Make sure you use the correct Wi-Fi password. A wrong robot model is selected in the app. Make sure you select the correct robot model. A wrong app is downloaded Always use the app that you have downloaded via the QR-code from the quick start guide. The app and the robot lose connection. The robot has gone out of reach of the Wi-Fi signal. Wait for robot to drive back into area with a good Wi-Fi signal. The robot has gone into sleep mode. The robot will go into sleep mode if if it has not returned to the station. Press the on/off button for 3 seconds or longer to awake the robot. Then send it via the app to the station.38 English Problem Possible cause Solution The Wi-Fi password has been changed. When Wi-Fi details have changed: add the robot to the app again. The Wi-Fi network name has been changed. When Wi-Fi details have changed: add the robot to the app again. The app account was changed. When account details were changed, add robot to the app again. The email with the verification code has not been received. The verification code email may take up to a minute to arrive. Wait more than a minute for the email. The email has not been sent. Click the "resend" button. The email may have landed in 'spam' or 'junk' folder. Check the 'spam' or 'junk' folders. (The sender of the e-mail is: HomeRun_noreply@). A wrong email address is used. Check if you have used the correct email address. The phone or computer doesn't have good internet connection to receive the email. Make sure the phone or computer has a good internet connection. The robot can't find station. The station has been moved during a cleaning run. Place the station back in the same place it was before the cleaning run started. The station is not connected to the power supply. Connect the station to the power supply. The sensors on robot and/or station are dirty. Clean all the sensors of the robot and the station. A No-Go zone was placed too close to the station Don't save No-Go zones too close to the station. The station has been placed on a spot with very bright light. Don't put the station in a place with very bright light (like direct sun light) this may interfere with the infra red signal. The robot pushes the station away. The station is not standing close to a wall. Place station with the back towards a wall. The sensors on robot and/or station are dirty. Clean all the sensors of the robot and the station. The station doesn't have enough space around it (0,5 meter to each side and 1,5 m to the front). Make sure the station has enough space around it. The robot doesn't clean properly. The dust bin of the robot is full (XU7000). Empty the dust bin of the robot (XU7000). The water tank is empty. Refill the water tank in time.39 English Problem Possible cause Solution Obstacles are stuck in the brushes. Remove all obstacles from the brushes. The filter has not been cleaned. Clean the filter regularly. The filter has not been placed back or has not been placed back correctly. Place the filter back correctly. The washable mop needs to be replaced. Replace the XV1470 washable mop. Purchase a new XV1470 washable mop via de app or on www.philips.com/myrobot7000 The robot uses no or little water during mopping. The water level is set too low. Set the water level higher in the app. Too much water comes out of the mop / the robot makes the floor too wet. The water level is set too high. Set the water level lower in the app. IMPORTANT: For mopping sensitive hard floors, such as parquet floors, set the water level in the app to the lowest level. Robot misses areas for cleaning/ robot does not clean the whole area/ robot has began to miss certain spots The sensors of the robot are no longer clean. Clean the robot's sensors with a dry cloth. The robot is working on slippery polished floors. Make sure the floor is dried before the robot starts cleaning. The robot is unable to reach certain areas blocked by furniture or barriers. Tidy up the area to be cleaned by putting furniture and small objects in their proper place. The cleaning area is not tidy. Remove small objects from the floor and tidy up the cleaning area before the robot starts cleaning. The robot keeps a safety margin in the distance close to No-Go zones and No-Mop zones, and this can cause that the robot won’t pass a certain area. Make the No-Go zone or No-Mop zone in the app a bit smaller. The robot has blocked itself by eating a cable. There are cables on the floor which the robot is unable to detect. Stop the robot and remove the brush cover. Take away main brush and check if something is stuck in the side brush: remove side brush, take away the cable, reattach the side brush. Remove all cables from the floor before you start a cleaning run.40 English Problem Possible cause Solution The robot falls from stairs. The anti-drop sensors on the bottom of the robot are dirty. Clean the anti-drop sensors on the bottom of the robot. Objects have been placed on the top step of the stairs that the robot detects and therefore thinks it is safe to drive. Remove the any objects that are placed on the top step of the stars. The robot doesn't charge or discharges very quickly. The robot is stored in a space that is too hot or too cold. Charge and store the robot at a temperature between 8 °C and 35 °C. The Auto-Empty station doesn't collect dust from the robot (XU7100). The dust bag has not been placed back or placed back correctly. Place a dust bag correctly in the Auto- Empty station. The dust bag is full. Place an empty dust bag in the Auto-Empty station. The quiet mode or do not disturb setting has been activated in the app. De-select the quiet mode or do not disturb in the app. The Auto-Empty station inlet is blocked. Clean the Auto-Empty station inlet. There is foam buildup in the water tank and the robot moves strangely. Detergent has been added to the water tank, causing the robot to be slippery. Never add detergent to the water tank again. Clean the robot and its wheels, including a thorough rinse of the water tank. The robot is making an abnormal noise. The filter has not been placed back or has not been placed back correctly. Check if filter is placed back correctly. The brushes are no longer turning. Hairs are stuck in the main brush. Remove hairs with the brush cleaning tool provided with the robot. Other obstacles are stuck in the brushes. Remove other obstacles from the brushes. The main brush was not placed back correctly. Remove the main brush and reassemble it. When main brush is not placed back correctly: reassemble correctly the square shaft into the square hole. The side brush gets deformed. Something may have gotten stuck in the side brush. Put brush in hot water for a while and let it dry. Purchase a new side brush via de app or on www.philips.com/myrobot7000 The robot won't drive on to a black floor. The robot thinks a pitch black floor is a falling hazard - the cliff detection is activated. Make sure lights are switched on in the room with pitch black flooring.41 English Problem Possible cause Solution Clean the anti-drop sensor on the bottom of the robot. A schedule is set, but the robot doesn't start cleaning according to the schedule. The 'do not disturb' function may be activated. Check in the app if the 'do not disturb' function is switched on at the same time as the schedule. The robot is in sleep mode. Make sure that the robot is charging in the station. The wrong time zone has been selected in the app. You can change the time zone in in the app in 'My Account' under 'Profile'. The robot has lost connection with the Wi-Fi network. Make sure the Wi-Fi network is working. The battery of the robot is empty. Make sure that the station is connected to the power supply. It is not possible to log in to the robot app account. The email address has been changed. Create a new app account in case the email address has been changed. The password is wrong. Enter the correct password. In case the password is forgotten, click 'forgot password' and follow the steps. The wrong country region is selected. Select the correct country region in the app. Pop-up messages about app or firmware updates continue to be received. App updates or firmware updates are not installed. For continuous improvement of the robot we recommend installing all updates.Čeština