Q: My TERRAILLON ALOHA suddenly turns off and won't turn back on, what should I do?

If your Terraillon ALOHA light alarm clock suddenly turns off and does not restart, here are the steps to diagnose and resolve the issue: Initial checks: Start by checking that the power cable is properly plugged into the wall outlet. Test the outlet by plugging in another device (lamp, charger) to confirm it is working correctly. If the outlet does not work, try another outlet in a different room. Also, check that the device has not come into contact with liquids, as it should only be used indoors. Complete reset: Unplug the device from the electrical outlet and wait at least 30 seconds. Then, plug it back in while holding down the selection button (the one for settings) until you hear it click. This procedure resets all settings (time, alarms) and may resolve a software freeze. Physical inspection: Carefully examine the power cable for any visible damage or tears. Gently clean the surface of the device with a soft, dry cloth. Never use pressure detergents, abrasive products, or chemicals that could damage it. Ensure that nothing is covering the device. If the problem persists: The Terraillon ALOHA device is guaranteed for two years against material and manufacturing defects. If after these checks the device still does not work, you can contact Terraillon customer service: consumer service at 0826 88 1789 or by email at serviceconsommateurs@terraillon.fr . If the device is still under warranty (purchased less than 2 years ago), you will need to provide your proof of purchase to obtain a free repair or replacement.

Q: How do I reset my TERRAILLON FAMILY BODY CONTROL scale?

Initializing your TERRAILLON FAMILY BODY CONTROL scale : this operation is necessary during the first use, after replacing the batteries, or after moving the scale. Place the scale on a hard, flat surface, then briefly and firmly press the center of the platform with your foot. The display will show OOOO or - - - - , then the scale will automatically turn off. Your scale is then ready to operate normally. Before resetting, check the battery insertion. Open the battery compartment (located under the device) and ensure that the batteries are correctly installed according to the indicated polarities. The type of batteries to use is specified in the compartment. If you have just replaced the batteries, first pull the plastic tab that comes out of the compartment to activate the batteries, then proceed with the initialization. If your scale displays Err0 (initialization error message), it means that the initialization was not correct. Repeat the operation: place the scale on a hard, flat floor, briefly and firmly press the middle of the platform, and wait for the display of OOOO or - - - - . Avoid significant vibrations and shocks during these operations, as they may require a new initialization. It is recommended to always take weight measurements at the same time each day, preferably between 6 AM and 7 AM, and to wait a few seconds between each weighing.

Question 1

What are the four buttons on the TERRAILLON TFA LINER scale for?

Accepted Answer

The TERRAILLON TFA LINER scale has four buttons that allow you to configure your profile and manage your measurements:

[←] - Turns the scale on and off. Also confirms your personal settings (height, age, gender, athlete/normal mode) and allows you to access your 4 saved profiles in memory.
[▲/▼] - Increases or decreases values during configuration (height, age). Also allows you to switch between male/female and athlete/normal modes, as well as select your memory profile (1 to 4).
[ ] - Confirms and validates the settings you have entered. Also activates the saving and recalling of saved profiles.

These buttons allow you to fully configure your profile (weight, height, age, gender) and choose whether you are an athlete or not, to obtain accurate measurements of your body composition (fat, water). You can save up to 4 different profiles.

Question 2

My TERRAILLON ALOHA suddenly turns off and won't turn back on, what should I do?

Accepted Answer

If your Terraillon ALOHA light alarm clock suddenly turns off and does not restart, here are the steps to diagnose and resolve the issue:

Initial checks: Start by checking that the power cable is properly plugged into the wall outlet. Test the outlet by plugging in another device (lamp, charger) to confirm it is working correctly. If the outlet does not work, try another outlet in a different room. Also, check that the device has not come into contact with liquids, as it should only be used indoors.

Complete reset: Unplug the device from the electrical outlet and wait at least 30 seconds. Then, plug it back in while holding down the selection button (the one for settings) until you hear it click. This procedure resets all settings (time, alarms) and may resolve a software freeze.

Physical inspection: Carefully examine the power cable for any visible damage or tears. Gently clean the surface of the device with a soft, dry cloth. Never use pressure detergents, abrasive products, or chemicals that could damage it. Ensure that nothing is covering the device.

If the problem persists: The Terraillon ALOHA device is guaranteed for two years against material and manufacturing defects. If after these checks the device still does not work, you can contact Terraillon customer service: consumer service at 0826 88 1789 or by email at serviceconsommateurs@terraillon.fr. If the device is still under warranty (purchased less than 2 years ago), you will need to provide your proof of purchase to obtain a free repair or replacement.

Question 3

How to turn on the TERRAILLON massage gun with 4 attachments - 6 speeds?

Accepted Answer

Here’s how to start your TERRAILLON massage gun:

Before you begin

Ensure that the battery is fully charged. During charging, the 6 indicator LEDs light up progressively. When the battery is full, the 6 LEDs remain lit continuously. The charging time is 2-3 hours via USB-C with a standard 5V charger.

Turning on

Press and hold the Power button on the gun to start it.
The device automatically starts at the slowest speed (1,800 RPM out of the 6 available).
The indicator LEDs light up to confirm that the device is working.

Increasing the speed

Press briefly and multiple times on the Power button to switch from one speed to another. Each quick press changes the level (up to 3,200 RPM at speed 6).

If it doesn't work

The most common cause is an insufficiently charged battery. Plug the device into the USB-C port for 2-3 hours and try again. The device automatically turns off after 10 minutes of use.

Question 4

How do I reset my TERRAILLON FAMILY BODY CONTROL scale?

Accepted Answer

Initializing your TERRAILLON FAMILY BODY CONTROL scale: this operation is necessary during the first use, after replacing the batteries, or after moving the scale. Place the scale on a hard, flat surface, then briefly and firmly press the center of the platform with your foot. The display will show OOOO or - - - -, then the scale will automatically turn off. Your scale is then ready to operate normally.

Before resetting, check the battery insertion. Open the battery compartment (located under the device) and ensure that the batteries are correctly installed according to the indicated polarities. The type of batteries to use is specified in the compartment. If you have just replaced the batteries, first pull the plastic tab that comes out of the compartment to activate the batteries, then proceed with the initialization.

If your scale displays Err0 (initialization error message), it means that the initialization was not correct. Repeat the operation: place the scale on a hard, flat floor, briefly and firmly press the middle of the platform, and wait for the display of OOOO or - - - -.

Avoid significant vibrations and shocks during these operations, as they may require a new initialization. It is recommended to always take weight measurements at the same time each day, preferably between 6 AM and 7 AM, and to wait a few seconds between each weighing.

Question 5

The SET button does not respond during profile setup - how to save selection P1 to P8?

Accepted Answer

According to the manual of the TERRAILLON XLine Fit scale, configuring the profile requires pressing and holding the SET button. If the SET button does not work when saving your profile (P1-P8), here are some solutions to try:

Check your pressing technique

The manual specifies that you need to “press and hold” the SET button, not just press it. Try holding the button down for 2 to 3 seconds to access configuration mode, then hold it again to confirm your profile selection (P1 to P8) before moving on to the gender (standard or athlete mode).

Check the battery status

A weak battery may prevent the buttons from functioning properly. Replace the scale's batteries and restart the profile setup.

Clean the SET button

Moisture or dirt can block the electrical contact. Carefully clean the SET button and its surroundings with a dry cloth, then try again.

Reset the scale

Remove the batteries for 30 seconds, then reinsert them. Restart the profile entry by pressing firmly and holding the SET button as described above.

If the SET button remains non-functional after these steps, there may be an internal contact defect. Contact TERRAILLON customer service for an exchange or repair.

Question 6

How to use the TERRAILLON Power Fit scale to measure weight and body parameters?

Accepted Answer

The TERRAILLON Power Fit scale is a multifunctional device designed to measure not only weight but also several important body parameters. Here’s how to use it correctly:

1. Initial preparation

Insert 3 AAA batteries into the compartment located under the scale, respecting the indicated polarities.
Place the scale on a flat, stable, and hard surface (avoid carpets or uneven floors).

2. User profile setup (to be done during the first use)

Press the SET button to enter setup mode.
Select a user profile from the 12 available.
Enter the requested information: gender, height, age, using the UP and DOWN buttons.
If you are an athlete (over 18 years old), activate athlete mode for more accurate measurements.

3. Daily use

Step onto the scale barefoot, in a stable position.
Wait a few seconds for the scale to perform the measurement.
The results will automatically display and include:

Body weight
Body fat mass
Water mass
Muscle mass
Bone mass
Body mass index (BMI)
Basal metabolic rate

Usage tips

Always use the scale at the same time of day for consistent measurements.
Weigh yourself barefoot to ensure the necessary conductivity for impedance measurements.
Avoid weighing yourself after intense exercise or after eating, for more reliable results.

Question 7

What do three lines displayed on the TERRAILLON TFA LINER electronic scale mean instead of four?

Accepted Answer

If your TERRAILLON TFA LINER electronic scale displays three lines instead of four, it may indicate a problem related to the display or calibration of the device. Here are some possible explanations:

Possible causes:

Display error: The screen may not be displaying all the information correctly, which could be due to a temporary defect or a failure of the LCD screen.
Calibration issue: The scale may not be calibrated correctly, preventing the normal display of weight.
Technical problem: An internal malfunction or a low battery may cause abnormal display.

Solutions to try:

Turn off the scale and remove the batteries for a few minutes, then reinsert them and turn the device back on.
Place the scale on a flat and stable surface to ensure accurate measurement.
Check the condition of the batteries and replace them if necessary.
If the problem persists, avoid using the scale for precise measurements and contact customer service or an authorized repair center for a thorough diagnosis.

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