Q: Why does the Essentiel B CT702 headset disconnect when I turn off the television and how can I reconnect it automatically?

The CT702 headset uses a 10-minute automatic standby after complete inactivity to save battery (lasting about 30 hours at 50% volume). This feature does not maintain an active connection if no content is being played. Why disconnection occurs: When you turn off your television, the Bluetooth transmission stops automatically. The headset then goes into standby mode after 10 minutes of inactivity to preserve battery. This does not indicate a technical problem - it is normal operation. How to reconnect: Toggle the ON/OFF switch of the headset first to the OFF position, then to the ON position. The headset will automatically reconnect to your source (TV, phone). If reconnection is slow, press and hold the + and - buttons for 5 seconds until you hear a beep to reset the Bluetooth connection. Make sure your source device (TV, phone) has Bluetooth enabled. Practical tip: Leave the headset in the ON position without turning it off completely. It will automatically go into standby after 10 minutes of inactivity. Upon the next use, it will turn back on without any additional action.

Q: Why are the indicator lights on my Eden Relax massage device flashing?

The flashing indicator lights on your Eden Relax massage belt are a perfectly normal behavior . Standby mode with flashing lights: Your device automatically stops after exactly 15 minutes of operation , even if you had a runtime of 70 minutes. During this automatic stop, the lights flash to indicate that the device is in standby mode and ready to be reactivated. This is a perfectly normal signal from the device. Charging lights: During charging, you will see a red light on the power adapter. Once charging is complete (after 2 hours 30 minutes), this light turns green , indicating that the battery is fully charged. You cannot use the device while it is charging. Understanding the normal cycle: Flashing is normal when the device goes into standby mode after the automatic stop every 15 minutes. You can then reactivate your belt by pressing and holding the On/Off button to start a new 15-minute session. Between each cycle, allow the device to cool down slightly to avoid overheating. Abnormal cases to check: If the lights are flashing very quickly or unusually, accompanied by other malfunctions, check that the device is properly charged (green light), that the connections of the power adapter are well established, and that no overheating has occurred. If the device has overheated, allow it to cool completely before using it again. If the abnormal flashing persists after these checks and a full recharge, the problem may be with the rechargeable battery. In this case, contact the Essentiel B customer service with your purchase receipt for diagnosis or replacement.

Q: Why doesn't the Karamic pair via Bluetooth and why is the sound distorted in wired mode?

Bluetooth Issue - Microphone not detected: Press and hold the power button until it starts. The blue light should blink (pairing mode). If it turns off, try again. On your phone or PC, go to Bluetooth settings and enable device search. Look for "KARAMIC" in the list and select it. No password is required (type 0000 if the system asks). When pairing is successful, the blue light will become steady (no more blinking). Check the distance: the Karamic must be within 10 meters of your device. Thick walls, Wi-Fi routers, or other nearby Bluetooth devices may interfere with the connection. Fully charge the microphone (4 to 5 hours): a low battery may prevent pairing. Wired Issue - Distorted sound and voice not coming through: Use a 3.5mm jack cable (not a USB cable) and plug it into the AUX port 17 of the microphone. Lower the volume on both the Karamic and your PC/phone. Gradually increase to find the right level without distortion. Keep the speakers away from the microphone to avoid feedback (sound loop). If the voice is still not coming through: check that the volume on the PC/phone is turned up and that an audio file is actually playing. Sometimes, the device does not automatically recognize the AUX source. Note that the wired AUX mode disables certain functions (echo and voice cancellation are not available in jack mode).

Question 1

Why does the Essentiel B CT702 headset disconnect when I turn off the television and how can I reconnect it automatically?

Accepted Answer

The CT702 headset uses a 10-minute automatic standby after complete inactivity to save battery (lasting about 30 hours at 50% volume). This feature does not maintain an active connection if no content is being played.

Why disconnection occurs:

When you turn off your television, the Bluetooth transmission stops automatically.
The headset then goes into standby mode after 10 minutes of inactivity to preserve battery.
This does not indicate a technical problem - it is normal operation.

How to reconnect:

Toggle the ON/OFF switch of the headset first to the OFF position, then to the ON position. The headset will automatically reconnect to your source (TV, phone).
If reconnection is slow, press and hold the + and - buttons for 5 seconds until you hear a beep to reset the Bluetooth connection.
Make sure your source device (TV, phone) has Bluetooth enabled.

Practical tip: Leave the headset in the ON position without turning it off completely. It will automatically go into standby after 10 minutes of inactivity. Upon the next use, it will turn back on without any additional action.

Question 2

Why are the indicator lights on my Eden Relax massage device flashing?

Accepted Answer

The flashing indicator lights on your Eden Relax massage belt are a perfectly normal behavior.

Standby mode with flashing lights: Your device automatically stops after exactly 15 minutes of operation, even if you had a runtime of 70 minutes. During this automatic stop, the lights flash to indicate that the device is in standby mode and ready to be reactivated. This is a perfectly normal signal from the device.

Charging lights: During charging, you will see a red light on the power adapter. Once charging is complete (after 2 hours 30 minutes), this light turns green, indicating that the battery is fully charged. You cannot use the device while it is charging.

Understanding the normal cycle: Flashing is normal when the device goes into standby mode after the automatic stop every 15 minutes. You can then reactivate your belt by pressing and holding the On/Off button to start a new 15-minute session. Between each cycle, allow the device to cool down slightly to avoid overheating.

Abnormal cases to check: If the lights are flashing very quickly or unusually, accompanied by other malfunctions, check that the device is properly charged (green light), that the connections of the power adapter are well established, and that no overheating has occurred. If the device has overheated, allow it to cool completely before using it again.

If the abnormal flashing persists after these checks and a full recharge, the problem may be with the rechargeable battery. In this case, contact the Essentiel B customer service with your purchase receipt for diagnosis or replacement.

Question 3

Why doesn't the Karamic pair via Bluetooth and why is the sound distorted in wired mode?

Accepted Answer

Bluetooth Issue - Microphone not detected:

Press and hold the power button until it starts. The blue light should blink (pairing mode). If it turns off, try again.
On your phone or PC, go to Bluetooth settings and enable device search.
Look for "KARAMIC" in the list and select it. No password is required (type 0000 if the system asks).
When pairing is successful, the blue light will become steady (no more blinking).
Check the distance: the Karamic must be within 10 meters of your device. Thick walls, Wi-Fi routers, or other nearby Bluetooth devices may interfere with the connection.
Fully charge the microphone (4 to 5 hours): a low battery may prevent pairing.

Wired Issue - Distorted sound and voice not coming through:

Use a 3.5mm jack cable (not a USB cable) and plug it into the AUX port 17 of the microphone.
Lower the volume on both the Karamic and your PC/phone. Gradually increase to find the right level without distortion.
Keep the speakers away from the microphone to avoid feedback (sound loop).
If the voice is still not coming through: check that the volume on the PC/phone is turned up and that an audio file is actually playing. Sometimes, the device does not automatically recognize the AUX source.
Note that the wired AUX mode disables certain functions (echo and voice cancellation are not available in jack mode).

Question 4

How to charge the Essentiel B M-11-SF mouse?

Accepted Answer

The Essentiel B M-11-SF mouse is equipped with a built-in rechargeable battery. To charge this mouse, follow the steps below:

Locate the charging port: Typically, this is a micro-USB or USB-C port located on the mouse, often at the back or on the side.
Use the supplied cable: Plug the USB cable provided with the mouse into the charging port, then connect the other end to a USB port on your computer or to a USB wall adapter.
Charging indicator: A LED may light up to indicate that the mouse is charging. This light will turn off or change color once the battery is full.
Charging time: The full charging time may vary, generally between 1 and 3 hours. It is advisable not to unplug the mouse until the charging is complete.

Once the mouse is fully charged, you can unplug it and use it wirelessly. To optimize battery life, avoid leaving the mouse plugged in continuously once fully charged.

User manual Essentiel B : user manuals and guides in PDF

Models Essentiel B most viewed

Browse manuals Essentiel B by appliance type

Recent questions about devices Essentiel B