Q: Where to configure the mop washing frequency in Dreame Home?

In the Dreame L10S PRO ULTRA HEAT , the mop washing frequency is configured directly in the Dreame Home app. During cleaning, the robot automatically returns to the base station to wash the mops based on the cleaning frequency you specify in the app . Accessing settings: Open the Dreame Home app and connect to the L10S PRO ULTRA HEAT robot Go to the cleaning settings menu in the main interface Locate the option related to the mop washing frequency Set the washing interval according to your preferences (the station will wash the mops at this frequency automatically) Automatic operation: Once the frequency is set, the robot manages the washing autonomously. During cleaning, it will regularly return to the base station to have the mops washed with hot water. The station automatically fills the robot's clean water tank, and it resumes cleaning. You can also initiate a manual mop wash directly via the app at any time. Activating hot water cleaning: Hot water cleaning for the mops can be activated in the Dreame Home app. This function applies to all cleaning modes. During each visit to the station, the mops are cleaned and then dried automatically. Note: The Dreame Home software is regularly updated, so the interface may differ slightly depending on your version. Check the settings menu of your app for the current options regarding mop washing.

Q: What WiFi standards are compatible with the L50 Pro Ultra?

The L50 Pro Ultra only supports the 2.4 GHz WiFi band . The technical specifications are: Frequency band: 2400-2483.5 MHz (WiFi 2.4 GHz) Maximum output power: less than 20 dBm Incompatibility: The robot does not support 5 GHz WiFi When setting up with the Dreamehome app, you must connect to a 2.4 GHz WiFi network. If your router also supports 5 GHz, make sure your 2.4 GHz network is active and available for the robot to establish the connection correctly.

Question 1

Where to configure the mop washing frequency in Dreame Home?

Accepted Answer

In the Dreame L10S PRO ULTRA HEAT, the mop washing frequency is configured directly in the Dreame Home app. During cleaning, the robot automatically returns to the base station to wash the mops based on the cleaning frequency you specify in the app.

Accessing settings:

Open the Dreame Home app and connect to the L10S PRO ULTRA HEAT robot
Go to the cleaning settings menu in the main interface
Locate the option related to the mop washing frequency
Set the washing interval according to your preferences (the station will wash the mops at this frequency automatically)

Automatic operation: Once the frequency is set, the robot manages the washing autonomously. During cleaning, it will regularly return to the base station to have the mops washed with hot water. The station automatically fills the robot's clean water tank, and it resumes cleaning. You can also initiate a manual mop wash directly via the app at any time.

Activating hot water cleaning: Hot water cleaning for the mops can be activated in the Dreame Home app. This function applies to all cleaning modes. During each visit to the station, the mops are cleaned and then dried automatically.

Note: The Dreame Home software is regularly updated, so the interface may differ slightly depending on your version. Check the settings menu of your app for the current options regarding mop washing.

Question 2

Why is my Dreame X50 Ultra not washing?

Accepted Answer

Several reasons may prevent the Dreame X50 Ultra from washing. Here’s how to diagnose and resolve the issue:

1. Check the selected washing mode

The robot will only wash if a mode with washing is activated in the Dreamehome app:

Suction and cleaning - default mode that combines suction and washing
Cleaning after suction - first vacuums, then automatically washes
Cleaning only - washing only without suction

If you have selected a mode without washing, the robot will not use the mop unit.

2. Check the water tanks

Empty clean water tank - Fill it with clean water only (capacity: 300 ml). Hot water can be activated in the app for more effective washing.
Full dirty water tank - Empty the dirty water tank and clean it after each use to avoid odors

3. Check the installation of the mop unit

If the selected mode is "Suction only", the mop unit is automatically removed. Switch to a mode that includes washing. Also, check that the mop holder is not stuck by a foreign object.

4. Check the system's sealing

Ensure that the seal of the dirty water tank is properly installed
Clean the drainage hole if it is blocked (may prevent washing)

5. Condition of the mops and filters

The base station automatically washes and dries the mops after each task. If they are very dirty or damaged, rinse the filter of the washing board with clear water (every 1-2 months) and replace the mops if worn (every 1 to 3 months depending on usage).

If the problem persists after checking all these points, restart the robot or contact Dreame support.

Question 3

What is the capacity of the clean water tank and how much water should be added?

Accepted Answer

The clean water tank of the Dreame X50 Ultra has a capacity of 300 ml.

To fill the tank:

Remove the clean water tank from the base station
Fill it with clean water to the brim (maximum capacity: 300 ml)
You may add an approved cleaning solution if desired
Replace the tank back in the base station

The base station will automatically fill the tank during the robot's operation. Only use clean water or an approved cleaning solution - never pour other liquids.

Question 4

Why does the L50 Pro Ultra robot return to the charging station multiple times during cleaning?

Accepted Answer

The L50 Pro Ultra robot regularly returns to its base station during cleaning; this is a normal and intentional operation of the system. The robot automatically returns based on a frequency of mop cleaning that you set directly in the Dreamehome app. Each return involves three automatic actions:

Automatic mop cleaning: The base station completely washes the mops between each pass to eliminate accumulated dirt, which maintains optimal cleaning efficiency and better hygiene.
Refilling the water tank: The station automatically fills the robot's clean water tank so that it always has fresh and clean water when it resumes cleaning.
Resuming cleaning: Once the water is filled and the mops are washed, the robot leaves the station and automatically resumes its cleaning task from where it left off.

This repeated cycle is designed to ensure that your home is cleaned with fresh mops and clean water, significantly improving the quality of cleaning compared to a continuous pass with the same mops. You can customize the frequency of these returns in the Dreamehome app to adjust the behavior to your preferences: shorter cycles (more returns, more hygienic) or longer cycles (fewer interruptions). The more you space out the returns, the less often the robot will interrupt its cleaning, but with progressively dirtier mops. The closer you schedule the returns, the more effective and hygienic the cleaning will be, but the robot will make more trips to the station.

Question 5

What are the features of the charger for the DREAME F20 Plus?

Accepted Answer

The DREAME F20 Plus is equipped with a built-in charging station (docking station) with the following features:

Battery: Lithium-ion 14.4 V - 2.95 Ah
Charging time: Approximately 4.5 hours for a full charge
Base power supply: 220-240 V~, 50/60 Hz
Charger output: 20 V, 1 A
Standby consumption: ≤ 0.5 W (very energy-efficient)

The charging station converts standard household electricity to 20 V needed to fully charge the robot's battery in about 4 and a half hours. You can leave the robot on its charging base without risk, as it consumes very little energy in standby.

Question 6

How to charge the DREAME F20?

Accepted Answer

The DREAME F20 is equipped with a 14.4 V lithium-ion battery with a capacity of 2.95 Ah. To properly charge your robot, follow this procedure:

Setting up the charging station

Place the charging station in an open area with a good Wi-Fi signal
Insert the provided adapter into the charging station
Plug the adapter into a wall outlet (input 100-240 V)
The adapter provides an output of 20 V / 1 A for charging

Robot charging procedure

Place the robot on its charging station by properly aligning the charging contacts
The robot will automatically activate and begin charging
Check that the robot's status indicator lights up: a slowly blinking white light indicates that the robot is charging
The battery fully charges in about 4.5 hours

Automatic recharging

If the robot's battery becomes too low during cleaning, the robot will automatically return to the charging station to recharge. Once charged to a sufficient level, it can automatically resume cleaning if this function is enabled in the app.

Maintaining contacts and charging space

Regularly clean the charging contacts of the robot and the station with a dry cloth to ensure optimal charging
Maintain at least 1.5 m in front of the station and 0.5 m on the sides to ensure proper operation of the robot and the station
Remove any objects from this area to facilitate the robot's automatic return to the station

Question 7

What WiFi standards are compatible with the L50 Pro Ultra?

Accepted Answer

The L50 Pro Ultra only supports the 2.4 GHz WiFi band.

The technical specifications are:

Frequency band: 2400-2483.5 MHz (WiFi 2.4 GHz)
Maximum output power: less than 20 dBm
Incompatibility: The robot does not support 5 GHz WiFi

When setting up with the Dreamehome app, you must connect to a 2.4 GHz WiFi network. If your router also supports 5 GHz, make sure your 2.4 GHz network is active and available for the robot to establish the connection correctly.

Question 8

How to configure zoning on the DREAME F20?

Accepted Answer

The DREAME F20 does not have a true advanced zoning feature (like exclusion zones or custom rooms offered by some competing models). However, it offers an alternative: the localized cleaning mode.

Localized Cleaning Mode

To clean a specific area:

Place the robot where you want to start
Press and hold the button 1 for 3 seconds (robot turned off)
The robot will then clean a square area of 1.5 × 1.5 meters around its starting position
At the end of the cleaning, it returns to its starting point

Preparing the Space

To optimize the automatic cleaning of the F20, prepare your environment:

Remove obstacles and cables from pathways
Leave at least 1.5 m in front of the charging station and 0.5 m on the sides
Open the doors of the rooms so the robot can locate them
Avoid thresholds thicker than 2 cm at entrances

For more precise management of zones and access restrictions, consult the Dreamehome app, which may offer additional settings.

Question 9

What to do if my Matrix10 Ultra is no longer charging despite basic solutions?

Accepted Answer

If you have already cleaned the charging contacts and checked the power supply without results, here is a more in-depth diagnosis for the Matrix10 Ultra:

1. Check the status indicators

On your robot:

The central circular light should display a steady green when it is charging
The control button should show a slow white blinking during charging
If no indicator lights up, it suggests a power issue with the robot or the battery

2. Check the power supply of the station

The base station of the Matrix10 Ultra consumes 20 V / 2 A. Make sure that:

The adapter is properly plugged into the wall outlet
The adapter provided with the robot is being used (and not another adapter with a different power rating)
Test on another wall socket to rule out an electrical issue

3. Check the alignment of the contacts

A full charge requires about 4.5 hours. Before concluding a malfunction:

Remove any foreign objects that may block access to the robot or station connectors
Wipe both sets of contacts dry (robot + station)
Manually reposition the robot on the station, then wait at least 2-3 minutes to see if an indicator lights up

4. If the diagnosis concludes a hardware failure

If no indicator lights up after these checks and the 20V/2A adapter works normally on another socket, it likely indicates:

A faulty lithium-ion battery (capacity 5.8 Ah)
A damaged charging circuit on the robot
A defective charging connector

In this case, contact Dreame support with your model number (Matrix10 Ultra) and proof of purchase for repair or replacement.

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