Matrix10 Ultra - Robot vacuum DREAME - Free user manual and instructions

USER MANUAL Matrix10 Ultra DREAME

Dreame Matrix10 Ultra

DREAME

Robot Vacuum and Mop with

Auto-Empty and Mop Self-Cleaning

User Manual

The illustrations in this manual are for reference only. Please refer to the actual product.

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Technical diagram of a device with numbered components, likely an electrical or mechanical assembly.

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Technical diagram of a device with numbered components, likely an oven or rack unit

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Illustration showing various steps of cleaning a surface, including surface treatment, cleaning, and sun exposure.

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Contents

EN User Manual 1

To avoid electric shock, fire or injury caused by improper use of the appliance, please read the user manual carefully before using the appliance and keep it for future reference.

Usage Restrictions

• This product should not be used by children younger than 8 years old nor persons with physical, sensory, intellectual deficiencies, or limited experience or knowledge without the supervision of a parent or guardian to ensure safe operation and to avoid any risks. Cleaning and maintenance shall not be performed by children without supervision.
• The appliance is only to be used with the power supply unit provided with the appliance.
• This appliance contains batteries that are only replaceable by skilled persons.
• Clear the area to be cleaned. Children shall not play with the appliance. Ensure children and pets are kept at a safe distance from the robot while it is operating.
• Do not install, charge or use the appliance in the bathrooms or around the pools.
• This product is for floor cleaning in a home environment only. Do not use it outdoors, on non-floor surfaces, or in a commercial or industrial setting.
• Ensure that the appliance operates correctly in a proper environment. Otherwise, do not use the appliance.
• If the power cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
• Do not use the robot in an area suspended above ground level without a protective barrier.

Safety Information

• Do not place the robot upside down. Do not use the LDS cover, robot cover, or bumper as a handle for the robot.
• Use the robot in environments with an ambient temperature above 0^ C and below 40^ C. Make sure there is no liquid or sticky substance on the floor.
• To prevent damage or harm from dragging, clear any loose objects from the floor, and remove cables or power cords on the cleaning path before operating the appliance.
• Remove fragile or small items from the floor to prevent the robot from bumping into and damaging them.
• Keep hair, fingers, and other body parts away from the suction opening of the robot.
• Keep the cleaning tool out of reach of children.
• Do not operate the appliance in a room where an infant or child is sleeping.
• Do not place children, pets, or any item on top of the robot regardless of whether it is stationary or moving.
• Only clean water and the officially-approved cleaning solution can be added to the clean water tank. Do not add any other liquid such as alcohol or disinfectant. The ratio of the cleaning solution to clean water can be checked on the cleaning solution bottle. Keep the cleaning solution out of reach of children.
• Do not use the robot to clean any burning objects. Do not use the robot to pick up flammable or combustible liquids, corrosive gases, or undiluted acids or solvents.
• Do not vacuum hard or sharp objects. Do not use the appliance to pick up objects such as stones, large pieces of paper or any item that may clog the appliance.

Safety Information

• Plug must be removed from the socket-outlet before cleaning or maintaining the appliance.
• Do not wipe the robot or the base station with a wet cloth or rinse them with any liquid. After cleaning washable parts, fully dry the parts before reinstalling and using them.
• Please use this product in accordance with the instructions in the User Manual. Users are responsible for any loss or damage that arise from improper use of this product.

Batteries and Charging

• WARNING: Against recharging non-rechargeable batteries.
• Do not use any third-party battery or base station. The robot can only be used with the model RCXE0502 base station.
• Do not attempt to disassemble, repair, or modify the battery or the base station on your own.
• Do not place the base station near a heat source.
• Do not use a wet cloth or wet hands to wipe or clean the base station's charging contacts.
• Do not improperly dispose of old batteries. Unneeded batteries should be discarded at an appropriate recycling facility.
• If the power cord becomes damaged or broken, stop using it immediately and contact after-sales service.
• Make sure the robot is turned off when being transported and kept in its original packaging if possible.
• If the robot will not be used for an extended period of time, fully charge it, then turn it off and store it in a cool, dry place. Recharge the robot at least once every 3 months to avoid over-discharging the battery.

Safety Information

Laser Safety Information

- The laser sensor in this product meets the IEC 60825-1:2014/EN 60825-1:2014/A11:2021 Standard for Class 1 laser products. Please avoid direct eye contact with it during use.

CLASS 1 LASER PRODUCT

CONSUMER LASER PRODUCT

EN 50689:2021

For indoor use only

Read operator's manual

Hereby, Dreame Trading (Tianjin) Co., Ltd. declares that the radio equipment type RLX95CE is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://global.dreametech.com

For detailed e-manual, please go to https://global.dreametech.com/pages/user-manuals-and-faqs

A Product Overview

Robot

1. Dock Button
2. Press to send the robot back to the base station
3. Press and hold for 3 seconds to disable Child Lock
4. Power / Clean Button
5. Press and hold for 3 seconds to turn on or off
6. Press to start cleaning after the robot is turned on

Circular Status Indicator

• Solid Blue: Cleaning (needs to be enabled in the app) or cleanup completed
• Solid Green: Charging
• Blinking Orange: Error

Button Status Indicator

• Solid White: Cleaning or cleanup completed
- Breathing White: Charging (not low battery)
- Solid Orange: Awaiting at low battery or paused at low battery
• Breathing Orange: Charging (low battery)
- Blinking Orange: Error

Note:

• Press any button on the robot to pause while the robot is cleaning or returning to charge.
• Child Lock can be enabled/disabled through the Dreamehome App.
• LED Auxiliary Light
• AI IR Camera

• AI HD Camera

• Microphones

• VersaLift Sensor

Note: The VersaLift sensor will be lowered when the robot is awaiting, charging on the base station, or cleaning low-clearance areas. In the case of cleaning low-clearance areas, do not move the robot as it may affect its positioning.

1. Bumper
2. Bumper Window

3. 3D Dual-Line Laser Sensors

4. Cover

5. Auto-Empty Vent
6. Charging Contacts
7. Automatic Water Refilling Inlet
8. Connectors

9. Reset Button/Wi-Fi Indicator

10. Press and hold for 3 seconds to restore to factory settings

11. Edge Sensor
12. Cliff Sensors
13. Carpet Sensor
14. Side Brush Extension Assembly
15. Brush Guard
16. Retractable Leg
17. Main Wheel
18. MopExtend Assembly
19. Omnidirectional Wheel
20. Main Brushes
21. Retractable Leg
22. Main Wheel
23. Brush Guard Clips

24. Mop Pad Holder Mounting Holes

25. Caster Wheel

Fig. A-1

Dust Box

1. Auto-Empty Vent
2. Filter
3. Dust Box Clip
4. Filter Clip

Fig. A-2

Mop Assembly

1. Mop Pad Attachment Area
2. Mop Pad Holder
3. Mop Pad

Fig. A-3

Base Station

1. Cover
2. Used Water Tank
3. Clean Water Tank
4. Base Station Door Button

5. Status Indicator

6. Solid White: The base station is connected to power

7. Solid Orange: The base station has an error

8. Base Station Door

9. Washboard
10. Washboard Filter

Note: The washboard filter is factory pre-installed to capture hair and large particles, helping to

prevent pipe blockages. If there is not much hair or debris in your home, the filter can be removed, allowing the base station to pump wastewater directly into the used water tank.

1. Heating Module

2. Ramp Extension Plate

3. Used Water Tank

4. Water Tank Clip

5. Dirty Water Discharge Tube

6. Float Ball

7. Clean Water Tank

8. Water Tank Clip

9. Water Pipe

10. Filter

11. Floater

12. Auto Solution Dispenser Module - Three Compartments

① Compartment A (for Cleaning Solution)

② Compartment B (for Pet Odor Solution)

③ Compartment C (for Wood Floor Care Solution)

1. Mop Assembly Slot A

2. Mop Assembly Slot B

3. Mop Assembly Slot C

4. Signaling Area

5. Auto-Empty Vents

6. Mop Assembly Shuttle

7. Filter

8. Dust Bag Slot

9. Dust Tank Cover

10. Charging Contacts

11. Automatic Water Adding Outlet

12. Reserved Slot for Connecting the Water Hookup Kit for Auto Refilling and Draining

13. Power Cord Storage Slot

14. Power Port

Note: The water hookup kit for auto refilling and draining needs to be purchased separately. (Only available in specific regions)

Fig. A-4

B Preparing Your Home

1. Before cleaning, please move away unstable, fragile, valuable or dangerous items, and clean up cables, cloths, toys, hard objects and sharp objects on the ground to avoid being entangled, scratched or knocked over by the robot and causing losses.

2. Before cleaning, place a physical barrier at the edge of the stairs to ensure the secure and smooth operations of the robot.

3. Open the door of the room to be cleaned, and put the furniture in its proper place to leave more space.

4. To prevent the robot from missing areas that need to be cleaned, do not stand in front of the robot, threshold, hallway, or narrow places.

Note:

- When operating the robot for the first time, follow it around while cleaning to remove any potential obstacles in time.

- The LED auxiliary light will provide auxiliary lighting in dimly lit environments.

- Do not vacuum hard objects like stones, steel balls and toy parts, or sharp objects like construction waste, broken glass and nails, otherwise the ground may be scratched.

Fig. B

Before Use

1. Remove the Base Station Protective Packing Press the base station door button to open the door. Remove the protective packing inside, and then close the door.

2. Place the Base Station and Connect to an Electrical Outlet

Place the base station in a location that is as open as possible with a good Wi-Fi signal. Leave enough space as shown in the figure and remove any objects in the shaded area. Insert the power cord into the base station and plug it into the socket. Make sure the base station door is closed; the mop assembly shuttle will then rise automatically.

Note:

• Firmly insert the power cord upwards until the

EN

indicator turns on.

• Make sure that no objects might block the signaling area.
• To prevent water stains from wetting wood floors or carpets, placing the base station on tile floors or marble floors is recommended.
• Do not open the base station door during operation; otherwise, the mop assembly shuttle may stop moving.
• Before returning or relocating the device, use the app to retract the mop assembly shuttle to the washboard.

3. Install the Ramp Extension Plate and Remove Robot Protections

4. Connect with the Dreamehome App

(1) Press and hold the power button on the robot for 3 seconds to turn it on. Remove the robot cover and scan the QR code on the robot, or search "Dreamehome" in the app store to download and install the app. (2) Open the Dreamehome App, tap "Scan QR code to connect", and scan the same QR code on the robot again to add the device. Please follow the prompts to finish the Wi-Fi connection.

① Wi-Fi Indicator
- Blinking slowly: To be connected
- Blinking quickly: Connecting
- On: Connected

② QR Code

Note:

• Only 2.4 GHz Wi-Fi is supported.
- To reset Wi-Fi, repeat step (2) and then follow the prompts to finish the Wi-Fi connection.
- Due to upgrades in the app software, the actual operations may differ from the directions in this manual. Please follow the instructions based on the current app version.
• After the device is successfully connected to the home Wi-Fi network, it will continuously attempt to reconnect in case of network disruptions caused by issues such as unpaid bills or power outages, in order to ensure a smooth user experience upon network restoration.
- To disconnect the device from Wi-Fi network, press and hold the Reset button on the robot for 3 seconds.

5. Connect the Robot to the Base Station

Ensure that the mop assembly shuttle is raised, and then place the robot onto the base station with the charging contacts of the robot facing toward those of the base station. Then you will hear a voice notification when the robot successfully connects to the base station. After the robot is fully charged, the status indicators on the robot and the base station will remain lit for 10 minutes and then dim.

Note: It is recommended to fully charge the robot before its first use. When the robot cannot be turned on after the battery is depleted, manually connect the robot with the station to charge it.

6. Install the Mop Assemblies

Press the base station door button to open the door. With the mop pads facing the door, install all three mop assembly sets into the corresponding slots of the matching color until they click into place.

① Mop Assembly Slot A
② Mop Assembly Slot B
③ Mop Assembly Slot C

Note: To ensure smooth cleaning, do not install the three sets of mop assemblies into the wrong slots.

7. Add Solutions

(1) Remove the dust tank cover and pull out the auto solution dispenser module.
(2) Open the upper lids of the module. Add the official cleaning solution to compartment A, pet odor solution to compartment B and wood floor care solution to compartment C.
(3) Close the lids of the module securely, put it back into the base station, then reinstall the dust tank cover and close the base station door. The solutions will be dispensed automatically during operation.
① Compartment A: Cleaning Solution
② Compartment B: Pet Odor Solution
③ Compartment C: Wood Floor Care Solution

Note:

• Do not mix or interchange the solutions for the three compartments to prevent malfunction.
  • The auto solution dispenser module can be filled

up for use. Do not add any liquids that are not officially-approved to prevent malfunction.

• Install the auto solution dispenser module until it clicks into place.
• Do not slam the base station door shut, as this may cause the mop assemblies to fall off.

8. Add Water to the Clean Water Tank

Take out the clean water tank from the base station and fill up the tank with clean water. Then install it back into the base station.

Note: Do not add hot water into the water tank, as this may cause the tank to become deformed.

Fig. C-1-Fig. C-8

D How to Use

Turn On/Off

Press and hold the power button for 3 seconds to turn on the robot. The power indicator will remain lit. Or, place the robot onto the base station by aligning the charging contacts of the robot with those of the base station, and then the robot will turn on automatically and begin charging. To turn off the robot, move the robot away from the base station and press and hold the power button for 3 seconds.

Fast Mapping

After configuring the network for the first time, follow the instructions in the app to quickly create a map. The robot will start mapping without cleaning. When the robot returns to the base station, the mapping process has been completed and the map will be saved automatically.

Pause/Sleep

When the robot is running, press any button to pause it. If the robot is paused for more than 10 minutes, it automatically enters sleep mode. All indicators on the robot will turn off. Press any button on the robot, or use the app to wake up the robot.

Note: If the robot is paused and placed onto the base station, the current cleaning process will end.

Auto Resume Cleaning

If the battery is too low, the robot will automatically return to the base station to charge. After charging to the appropriate battery level, it will resume unfinished cleaning tasks.

Note: To use this function, please enable it in the app.

Do Not Disturb (DND) Mode

When the robot is set to the Do Not Disturb (DND) mode, the robot will be prevented from resuming

cleaning. The DND mode is disabled by default at the factory. You can use the app to enable the DND mode or modify the DND period. The DND period is 22:00-8:00 by default.

Note:

• The scheduled cleaning tasks will be performed as usual during the DND period.
• The robot will resume cleanup where it left off after the DND period expires.

Robot Restarting

If the robot stops responding or cannot be turned off, press and hold the power button for 10 seconds to forcefully turn it off. Then, press and hold the power button for 3 seconds to turn the robot on.

Auto Multi-Mop Switching

Install the three sets of mop assemblies into their corresponding slots on the base station door (refer to the "Install the Mop Assemblies" step in the "Before Use" section). Once the mapping process is complete, the robot will start cleaning based on the optimal cleaning plan. The app is pre-configured with pairings between each set of mop assembly and specific cleaning zones. During mopping, the robot will automatically return to the base station to switch mop assemblies based on these settings. If needed, these settings can be adjusted in the app.

Note: The Auto Multi-Mop Switching feature is enabled by default in the app. If the feature is

disabled, the robot will use only the default mop assembly for cleaning.

Vacuum and Mop

Note: After installing the mop assemblies, the robot will default to "Vacuum and Mop" mode during its first use. To adjust the cleaning mode, go to the Cleaning Mode settings in the app and select from the following three additional options:

① Mop after Vacuuming
② Vacuum
③ Mop

1. Start cleaning

Press the power button on the robot or use the app to start cleaning. After automatically installing the mop assemblies, the robot will start from the base station and perform the cleaning task based on the optimal cleaning plan generated from the created map.

Note:

• To ensure the robot easily returns to the base station after cleaning, it is recommended to make the robot start from the base station.
• The mop pads will be cleaned before the robot starts mopping, please wait patiently.
• Do not move the base station, the clean water tank, the used water tank, or the washboard filter during cleaning.
• To prevent scalding, do not touch the water outlet or heating module while the base station is operating.

2. Auto mop washing

When cleaning, the robot will automatically return to the base station to wash mop pads based on the mop pad cleaning frequency specified in the app. The base station will automatically refill the robot's water tank and the robot will resume cleanup.

3. Automatically empty the dust box and wash and dry the mop pads

After the robot finishes a cleaning task and returns to the base station to charge, the base station will automatically empty the dust box and then wash and dry the mop pads.

Note:

• If the auto-empty function is turned off in the app, the base station will not automatically empty the dust box.
• The base station will empty the dust box according to the setting in the app.

4. Clean the used water tank

After the robot has completed its task, please clean the used water tank to prevent any odor.

E Routine Maintenance

Parts

To keep the robot in good condition, it is recommended to refer to the accessory usage in the app or the following table for routine maintenance.

Part	Maintenance Frequency	Replacement Period
Used water tank After each use	Once every 2 weeks	/
Clean water tank
Main brushes Every 6 to 12 months
Dust box's filter		Every 3 to 6 months
Side brush
Mop pad holders		/
Washboard filter Once every 1 to 2 months
Washboard heating module Once every 6 months
Base station's signaling area	Once every month
Charging contacts
Auto-empty vents
Omnidirectional wheel
Caster wheel
Edge sensor
VersaLift sensor

Part	Maintenance Frequency	Replacement Period
3D dual-line laser sensors	Once every month	/
Carpet sensor
Cliff sensors
Bumper window
Bumper
Robot's automatic water refilling inlet
Bottom of the robot
Dust box	Clean it as neededMain wheels
Retractable legs
Dust bag	/	Every 2 to 4 months
Mop pads Every 1 to 3 months

Note: The frequency of maintenance and replacement depends on actual usage. If an exception occurs due to special circumstances, prompt maintenance or replacement is recommended.

EN

Washboard Filter

1. After mop pad cleaning is complete, take out the robot, open the base station door and remove the washboard filter.
   Note: The washboard heating module may retain residual heat. To prevent scalding, be careful when removing the washboard filter.
2. Rinse the washboard filter with clean water and wipe it clean. Then, reinstall it into the washboard and close the base station door.
3. Use the app or press the button to return the robot to the base station, or manually put the robot back.

Fig. E-1

Washboard Heating Module

During use, the washboard heating module may develop scale. To remove it, take out the robot, pour a small amount of white vinegar (5% acetic acid) on the surface of the heating module and clean it with a brush.

Note:

• To prevent scalding, wait until the surface of the heating module cools down to room temperature before cleaning.
• An appropriate descaler can also be used in accordance with the instructions it provides.
• Do not add white vinegar or descaler directly into the clean water tank to help prevent malfunction.

- Do not use sharp tools or corrosive liquids such as hydrochloric acid to clean the heating module.

Fig. E-2

Dust Bag

1. Press the base station door button to open the door. Remove the dust tank cover and discard the dust bag.
   Note: Pulling upwards on the handle will seal the bag to prevent the dust and debris from accidentally falling out.
2. Remove the dust and debris from the filter with a dry cloth.
3. Install a new dust bag, then reinstall the dust tank cover and close the base station door.

Fig. E-3

Used Water Tank

1. Remove the used water tank, open its cover and pour out the used water.
2. Rinse the used water tank with clean water, and use a proper tool to clean the inner wall of the used water tank.

Note: The float ball in the used water tank is a movable part. Do not apply too much force when cleaning it to avoid damaging it.

Fig. E-4

Side Brush

Unscrew the side brush with a screwdriver, clean the hair from the brush, and then screw it back on.

Fig. E-5

Mop Pad Holders

Remove and clean the mop pad holders. After cleaning, reinstall them into their corresponding slots on the base station door.

Fig. E-6

Omnidirectional Wheel

Note:

• Use a tool such as a small screwdriver to separate the axle and tire of the omnidirectional wheel. Do not use excessive force.
• Rinse the omnidirectional wheel under the running water and put it back after drying it completely.

Fig. E-7

Main Brushes

1. Press the brush guard clips inwards to remove the brush guard, and then lift the brushes out of the robot.
2. Pull out the brushes as shown in the figure. Use a proper tool to remove any hair tangled in the brushes. After cleaning, push the brushes firmly into the main brush holder until they click into place.

EN

Note: Be careful while pulling out the main brushes to prevent injury.

1. With the screen-printed arrows facing upwards, insert the main brush holder into the slots downwards in an inclined way.
2. Align the front end of the brush guard with the slot, insert it downwards in an inclined way, and then press it into place.

Fig. E-8

Dust Box and Filter

1. Remove the robot cover and press the dust box clip to remove the dust box.
2. Remove the dust box filter, and then empty the dust box. Gently tap the basket of the filter to remove the dirt.

Note: Do not attempt to clean the filter with a brush, a finger or sharp objects to prevent damage.

1. Rinse the dust box and filter with water and dry them completely before reinstalling.

Note:

• Rinse the dust box and filter with clean water only. Do not use any detergent.
• Use the dust box and filter only when they are completely dry.

Fig. E-9

Robot Sensors

Wipe the robot sensors by using a soft and dry

cloth, as shown in the figure:

1. VersaLift Sensor
2. Bumper Window
3. 3D Dual-Line Laser Sensors
4. Edge Sensor
5. Bumper
6. Cliff Sensors
7. Carpet Sensor

Note: A wet cloth can damage sensitive elements within the robot and the base station. Please use a dry cloth for cleaning.

Fig. E-10

Auto-Empty Vents, Charging Contacts and Signaling Area

Clean the auto-empty vents, charging contacts and the signaling area with a soft and dry cloth.

Fig. E-11

Mop Pads

Remove the mop pads from the mop pad holders to replace them.

Note: When replacing the mop pads, ensure that each new mop pad is installed in the mop pad holder of the matching color.

Fig. E-12

Battery

The robot contains a high-performance lithium-ion battery pack. Make sure that the battery remains well-charged for daily use to maintain optimal battery performance. If the robot is not used for an extended period of time, turn it off and put it away. To prevent damage from over-discharging, charge the robot at least once every three months.

Troubleshooting

Problem Solution
The robot will not turn on.	The battery is low. Recharge the robot on the base station and try again.The temperature of the battery is too low or too high. It is recommended to use the robot in environments with an ambient temperature above 0°C (32°F) and below 40°C (104°F).
The robot will not charge.	The base station is not connected to power, please make sure both ends of its power cord are correctly plugged in.The contact between the charging contacts on the base station and the robot is poor, please clean the charging contacts.Check whether there is any foreign object at the connectors of the robot and remove the foreign object if any.
The robot fails to connect to Wi-Fi.	The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.

Problem Solution
The robot cannot find and return to the base station.	The route for returning to charge is blocked, e.g. the door is closed.The base station is disconnected from power or moved when the robot is not on it. Please connect the base station to the power supply or place the robot onto the base station to charge.There are too many obstructions around the base station. Place the base station in a more open area.Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is too far from the base station, it might not be able to automatically return on its own, in which case you will need to manually place the robot onto the base station.Wipe the signaling area on the base station to remove dust or debris.
The robot gets stuck in front of the base station and cannot return to it.	Check whether there is enough space on both sides or in front of the base station to prevent the robot from being blocked.The robot may slip if the floor in front of the base station is overly wet. If so, clean the excess water before trying again.It is recommended to move the base station to a different place and try again.Make sure the ramp extension plate is installed properly.

Troubleshooting

Problem Solution
The robot will not turn off.	The robot cannot be turned off when it is charging.It is recommended to move the robot from the base station, and then press and hold the power button for 3 seconds to turn it off.If the robot cannot be turned off by performing step 1, press and hold the power button for 10 seconds to forcibly turn off the robot. If the problem persists, please contact after-sales service.
The charging speed is slow.	It takes about 4.5 hours to fully charge the robot when its battery is low.If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down to extend the battery life.The charging contacts on both the robot and the base station may be dirty, please wipe them with a dry cloth.
The noise increases while the robot is operating.	Check whether the dust box filter is clogged. If so, clean it or replace it.A hard object may be caught in the main brushes or the dust box. Check and remove any hard object.The main brushes or the side brush may become tangled. Check and remove any foreign objects.Switch the suction mode to Standard or Quiet.

Problem Solution
The robot moves without following the set route.	· Objects such as power cords and slippers should be organized before using the robot.· Working on wet slippery surfaces causes the main wheel to slip. It is recommended to dry the wet places before using the robot.· Wipe the bumper window and 3D dual-line laser sensors on the robot with a clean, soft cloth to keep them clean and unobstructed.
The robot misses the rooms to be cleaned.	· Make sure that the doors of the rooms to be cleaned are open.· The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work abnormally. Please try drying the floor before using the robot.
The robot will not resume cleaning after charging.	· Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming cleaning.· The robot will not resume cleaning after you manually place the robot on the base station or send the robot to charge via the app or the button ⏻
The station cannot automatically empty the dust box.	· Check whether the dust bag in the dust tank is full.· If the dust bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the base station, or the dust box. If any, clean the blocked part in time.

Troubleshooting

Problem Solution
The water level in the washboard is abnormal.	Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if so. If the problem persists, please contact the after-sales service team.Gently press down on the used water tank to make sure it is installed correctly.Remove the washboard filter and check whether the drain outlet is blocked and clean it.Check the cleaning solution. Do not add any liquid other than the officially-approved cleaning solution.
The mop pad holder is raised abnormally.	Please remove the mop pad holder to check if there is any foreign object stuck in it, and try to restart the robot. If the problem persists, please contact the after-sales service team.
There is water under the clean water tank or around the seal.	When taking out the clean water tank, some water in the pipe may be left under the tank or around the seal. This is normal. Please wipe with a dry cloth.

For more support, contact us via https://global.dreametech.com

Specifications

Robot

Model RLX95CE
Charging Time Approx. 4.5 hours
Rated Voltage 14.4 V	---
Rated Power 75 W
Operation Frequency 2400-2483.5 MHz
Maximum Output Power < 20 dBm

Under normal use of condition, this equipment should be kept a separation distance of at least 20 cm between the antenna and the body of the user.

Base Station/Charging Dock

Power consumption in standby mode: ≤ 0.5 W (within 15 minutes after the robot leaves the base station/charging dock)

Robot&Base Station/Charging Dock

Power consumption in networked standby mode: ≤ 2 W (Within 20 minutes after the battery pack of robotic vacuum cleaner is fully charged.)

Power consumption in standby mode: ≤ 0.5 W (Within 20 minutes after the battery pack of robotic vacuum cleaner is fully charged.)

Rechargeable Lithium-ion Battery Pack

Model R2401-4S2P-XDEV/R2	401-4S2P-MMYD
Type Li-ion
Number	1
Rated Capacity	5.8 Ah

Base Station

Model RCXE0502
Rated Input 220-240 V	~50-60 Hz
Rated Output 20 V 2 A	---
Rated Power(during dust emptying)	700 W
Rated Power(during hot water cleaning)	640 W
Rated Power(during charging and drying)	139 W
Operation Frequency 2400-2483.5 MHz
Maximum Output Power < 20 dBm

Note:

• Rated Power (during hot water cleaning) is determined by the power value during the representative period (water temperature 25^ ).
• Rated Power (during charging and drying) is determined by the power value during full load period (ambient temperature 23^ ± 2^ ).

Battery Disposal and Removal

The built-in lithium-ion battery contains substances that are hazardous to the environment. Before disposing of the battery, make sure the battery is removed by qualified technicians and discarded at an appropriate recycling facility.

• the battery must be removed from the appliance before it is scrapped;
• the appliance must be disconnected from the supply mains when removing the battery;
• the battery is to be disposed of safely.

CAUTION:

Before removing the battery, disconnect the power and run out the battery as much as possible.

Unneeded batteries should be discarded at an appropriate recycling facility.

Do not expose to high temperature environment to avoid risks of explosion.

Under abusive conditions, liquid may be ejected from the battery. If contact occurs, flush with water and seek medical help.

Removal Guide:

1. Turn over the robot, use a proper tool to remove the screws on the back of the robot, and then remove the cover.
2. Unplug the terminals between the battery and PCB board to remove the battery.

WEEE Information

All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.

Sicherheitshinweise

LASERPRODUKT DER KLASSE 1

LASERPRODUKT FÜR VERBRAUCHER

EN 50689:2021

Supports de serpillière

RACCOLTA DIFFERENZIATA

KLASSE 1 LASERPRODUCT

LASERPRODUCT VOOR CONSUMENTEN

EN 50689:2021

① Kammer A (for rengjøringsblanding)

② Kammer B (for blanding mot dyrelukt)

③ Kammer C (for gulvpleieblanding)

LASERPRODUKT KLASS 1

LASERPRODUKT FÖR KONSUMENTBRUK

EN 50689:2021

.הכלההוּרָהוּרָהוּרָהוּרָהוּרָהוּרָהוּרָהוּרָהוּרָהוּרָהוּרָהוּרָהוּרָהוּרָהוּרָה

1. Among the men who are in the U.S. and the U.S. and the U.S. and the U.S. and the U.S. and the U.S. and the U.S. and the U.S. and the U.S. and the U.S.

:תַרְשָׁ

Baca panduan operator

Dengan ini, Dreame Trading (Tianjin) Co., Ltd. menyatakan bahwa perlengkapan radio jenis RLX95CE memenuhi Pedoman 2014/53/EU. Teks lengkap deklarasi kesesuaian Uni Eropa tersedia di alamat internet berikut: https://global.dreametech.com Untuk perincian panduan elektroniknya, buka https://global.dreametech.com/pages/user-manuals-and-faqs

ID

A Ikhtisar Produk

Robot

1. Tombol Dok

Baca manual operator

Dengan ini, Dreame Trading (Tianjin) Co., Ltd. mengumumkan bahawa peralatan radio jenis RLX95CE adalah mematuhi Arahan 2014/53/EU. Teks penuh pengumuman keakuran EU boleh didapati di alamat Internet berikut: https://global.dreametech.com

Untuk e-manual yang terperinci, sila pergi ke https://global.dreametech.com/pages/user-manuals-and-faqs

A Gambaran Keseluruhan Produk

Robot

① Mop selepas Memvakum
② Vakum
③ Mop

© Foydalanishdan oldin

1. Tayanch stansiyaning himoya paketini yechib oling

Eshikni ochish uchun tayanch stansiya eshigi tugmasini bosing. Ichkaridagi himoya o'ramini olib tashlang va keyin eshikni yoping.

Simple line drawing of a toy car with a teddy bear, airplane, and airplane (no text or symbols)

Simple line drawing of a bathroom railing with a circular object and a checkmark on the floor (no text or symbols)

Simple line drawing of a dining table with a fan, lamp, and door (no text or symbols)

Interior hallway with a person standing near the door and a robot on the floor, marked with a cross (no text or symbols)

Technical diagram of a cabinet with labeled components and an inset view showing a close-up detail.

Technical line drawing of a refrigerator and a cylindrical appliance (no text or symbols)

Line drawing of a refrigerator with an oven and a robotic vacuum cleaner inside, placed in a room with electrical outlets (no text or symbols)

Diagram showing two views of a refrigerator with a hand inserting a component, no text or symbols present

Diagram showing a device with an open lid and a water pump, illustrating internal components and operation.

Line drawing of two kitchen appliances: a refrigerator and an oven, both without any text or symbols.

Line drawing of a refrigerator interior showing exterior and front views (no text or symbols)

Примечание.

Line drawing of an open refrigerator with a side panel and a small container beside it (no text or symbols)

Two diagrams showing a device interior with labeled parts and directional arrows, no text or symbols present.

Illustration of hands using a tool to adjust or install electronic components on a circular device (no text or symbols present)

Illustration of an open electrical cabinet with circular components and a hand inserting a CD into it (no text or symbols)

Diagram illustrating a mechanical or electrical process with labeled components and directional arrows, including a circular diagram showing internal components.

Diagram of a circular device with lid and internal components, showing a close-up view of a small component (no text or symbols present)

Illustration showing three steps of a food preparation or processing procedure: dropping into a container, adding granular material, and pouring granular material into a container (no text or symbols present)

Diagram illustrating three stages of a water treatment procedure: surface runoff, filtration with heat pump, and sun radiation.

Примечание,

Line drawing of a circular robotic vacuum cleaner with control buttons and a side-view interior showing hands interacting with a kitchen appliance (no text or symbols)

Насадки для швабры

Illustration of hands holding a CD and a circular component, no text or symbols present

[기호IEC 60417-5031(2002-10)]

직류

[기호IEC 60417-5032(2002-10)]

고류

제품 개요

로봇 청소기

Simple line drawing of a room with scattered objects including a teddy bear, airplane, and a cross symbol (no text or labels)

Simple line drawing of a bathroom railing with a circular object and checkmark (no text or symbols)

Simple line drawing of a dining area with a table, lamp, and door (no text or symbols)

Interior hallway with a person standing near a robot and a cross symbol (no text or labels)

Technical diagram of a device with labeled components and an inset showing a magnified view of the interior structure.

Technical line drawing of a refrigerator and a circular appliance with a rotary knob (no text or symbols)

1. Dreamehome 앱에 연결하기

Line drawing of an electric refrigerator with a circular base and power outlet (no text or symbols)

Diagram showing two views of a device with labeled components and an inset magnified view highlighting a component.

Diagram of a portable kitchen appliance with a door open and a water tap outlet (no text or symbols)

Line drawing of two doors with internal compartments and a hand holding a small object (no text or symbols)

Line drawings of two household appliances: a refrigerator with a door and a microwave oven (no text or symbols)

참고:

Line drawing of an open refrigerator with a side panel and a small container beside it (no text or symbols)

Two diagrams showing a device inside a cabinet, with one open and one closed, and a magnified inset illustrating the interior (no text or symbols present)

KO

정기 유지 보수

오수 탱크

Illustration of hands using a tool to adjust a circular device with internal components (no text or symbols)

물걸레 패드 흔더

Diagram of an open electrical cabinet with circular components and a hand inserting a coin into it (no text or symbols present)

전방 캐스터 훨

참고:

Diagram illustrating a mechanical or electrical system with labeled components and directional arrows, including a circular diagram showing internal components.

Technical diagram of a vacuum cleaner with internal components and a close-up view of the lid (no text or symbols)

Illustration showing three steps of a food preparation or processing procedure: dropping from a container, adding granular material, and pouring liquid into a container (no text or symbols present)

Diagram illustrating three different methods for using a water pump, showing step-by-step installation and timing.

참고:

Illustration of a circular vacuum cleaner and a rectangular room interior with people at a counter (no text or symbols)

물걸레 패드

Illustration of hands holding a CD or DVD disc, showing three different views (no text or symbols present)

Simple line drawing of a room with scattered objects including a teddy bear, airplane, and a cross symbol (no text or labels)

Architectural line drawing of a balcony with railing and guardrail, featuring a circular object below (no text or symbols)

Simple line drawing of a room layout with a table, lamp, and door (no text or symbols)

Interior hallway with a person standing near a robot and a cross symbol (no text or labels)

Technical diagram of an open refrigerator with labeled parts and a magnified inset showing internal components.

2. 放置基座，連接電源線

Technical line drawing of a washing machine and its 3D rendering (no text or symbols)

4. 连接應用程式

Line drawing of a refrigerator with an oven and a robotic vacuum cleaner (no text or symbols)

Diagram of a water filter unit with a container and piping system (no text or symbols)

Two technical line drawings of a container with internal components, one open and one closed (no text or symbols)

Line drawing of two kitchen appliances: a refrigerator with a microwave oven and a washing machine (no text or symbols)

Line drawings of two kitchen appliances: a refrigerator with a vacuum tube and a microwave oven (no text or symbols)

提示：

Line drawing of an open refrigerator with a side panel and a small container beside it (no text or symbols)

Two diagrams showing a device interior with labeled components and directional arrows, no text or symbols present.

ZH-TW 日常維護

污水箱

1. 取出污水箱，打開污水箱上蓋，傾倒污水。

Illustration of hands using a tool to clean or inspect a circular object with internal components (no text or symbols)

拖布盤

Illustration of an open industrial control cabinet with circular components and a hand holding a CD (no text or symbols present)

萬向輪

提示：

Diagram illustrating a mechanical or biological process with labeled components and directional arrows, including a circular diagram showing internal structures.

Technical line drawing of a vacuum cleaner with a close-up inset showing internal components (no text or symbols)

Illustration showing three steps of a food preparation or processing procedure: dropping layers, pouring liquid into a container, and adding granular material to a final container (no text or symbols present)

Diagram illustrating three different water level irrigation methods: tap, drain, and sun with 24h mark.

提示：

Diagram showing a circular robotic vacuum cleaner and its interior view with hands placed on the floor (no text or symbols present)

拖布

將拖布從拖布盤上取下進行更換。

Three hand-drawn diagrams showing hands holding a CD, a circular object with a handle, and a ring (no text or symbols)

The word "dreame" is the abbreviation of Dreame Technology Co., Ltd. and its subsidiaries in China. It is the transliteration of the company's Chinese name "追觅", which means striving for excellence in every endeavor and reflects the company's vision of continuous pursuit, exploration and search in technology.

R3F274 RoHS

內含發射器模組：

CCAJ24Y10130T8

CCAF25Y10130T2

For more support, contact us via https://global.dreametech.com

Made in China

A00

2025/10/20