Q: Why do the LED indicators on the Xtorm XR202 light up and then turn off when I plug it in?

This behavior is normal. The four LED indicators on the XR202 briefly light up when plugged in to indicate the current battery level (each indicator = 25%), then they automatically turn off after a few seconds to save energy during charging. This is the intended operation of the product: The LEDs do not stay on continuously during charging - they turn off to consume less energy Charging continues in the background , even if the indicators are off The full charging time is approximately 3 hours with a recommended 35 W charger To check that charging is progressing: Briefly press the power button after a few hours. The LEDs will light up again and show you the new battery percentage. If more indicators light up, it means charging is working properly. If after several hours of charging you find that the level has not increased, there may be a charging issue and you should contact support.

Q: Why do the LED indicators on the Xtorm XR202 not light up?

If the 4 LED indicators on the Xtorm XR202 do not light up , here are the checks to perform: Step 1: Check the USB-C cable Make sure the USB-C cable is fully inserted into the input port of the power bank (the one for charging the battery) The output port (for charging your devices) only lights up the indicators if the battery has power Important: According to the manual, each lit indicator represents 25% of remaining power . When the power bank is fully charged, all 4 indicators should be lit . Step 2: Check the external power supply The power bank must be connected to a wall adapter to charge The manual recommends a 35W charger for a full charge in 3 hours Check that the wall outlet works by testing another device Step 3: Try another cable Use a different USB-C cable to check if the problem is with the cable If it works, your cable is defective If after these checks the indicators remain off, contact Xtorm support : Email: support@tag.nl Phone: +31 (0)30 635 4800

Question 1

Why do the LED indicators on the Xtorm XR202 light up and then turn off when I plug it in?

Accepted Answer

This behavior is normal. The four LED indicators on the XR202 briefly light up when plugged in to indicate the current battery level (each indicator = 25%), then they automatically turn off after a few seconds to save energy during charging.

This is the intended operation of the product:

The LEDs do not stay on continuously during charging - they turn off to consume less energy
Charging continues in the background, even if the indicators are off
The full charging time is approximately 3 hours with a recommended 35 W charger

To check that charging is progressing: Briefly press the power button after a few hours. The LEDs will light up again and show you the new battery percentage. If more indicators light up, it means charging is working properly.

If after several hours of charging you find that the level has not increased, there may be a charging issue and you should contact support.

Question 2

Why do the LED indicators on the Xtorm XR202 not light up?

Accepted Answer

If the 4 LED indicators on the Xtorm XR202 do not light up, here are the checks to perform:

Step 1: Check the USB-C cable

Make sure the USB-C cable is fully inserted into the input port of the power bank (the one for charging the battery)
The output port (for charging your devices) only lights up the indicators if the battery has power

Important: According to the manual, each lit indicator represents 25% of remaining power. When the power bank is fully charged, all 4 indicators should be lit.

Step 2: Check the external power supply

The power bank must be connected to a wall adapter to charge
The manual recommends a 35W charger for a full charge in 3 hours
Check that the wall outlet works by testing another device

Step 3: Try another cable

Use a different USB-C cable to check if the problem is with the cable
If it works, your cable is defective

If after these checks the indicators remain off, contact Xtorm support:

Email: support@tag.nl
Phone: +31 (0)30 635 4800

Question 3

What does the error "12" mean on the Xtorm XP2W600 portable battery and how can it be resolved?

Accepted Answer

The error "12" on the Xtorm XP2W600 portable power station indicates a grid voltage or frequency error. This error signifies a problem with your AC power supply, not a fault with the battery itself. It typically occurs when the station detects an anomaly in the voltage or frequency of your home electrical circuit.

This error is temporary in most cases and is related to your electrical installation. The error clears automatically when the power grid returns to normal. No manual intervention is usually required.

Here are the steps to resolve this error:

Check your electrical installation: Ensure that the wall outlet where the XP2W600 station is connected is functioning properly. Test the outlet with another device (lamp, charger) to confirm that it is not causing any issues.
Unplug and replug the cable: Disconnect the AC power cable from the station for a few seconds, then reconnect it. The station should reset automatically.
Wait for the grid to stabilize: Momentary electrical fluctuations (voltage spikes, frequency variations) can trigger this alert. Wait a few minutes and the error should disappear on its own.
Test on another outlet: If the error persists, try plugging the XP2W600 into another outlet in your home to check if the problem originates from your local electrical circuit.
Contact your electricity provider if it persists: If error 12 appears very frequently or continuously, it may indicate a problem with your home electrical installation. In this case, contact your electricity provider or a qualified electrician.

It is important to note that the Xtorm XP2W600 is equipped with built-in protections against abnormal grid variations. Error 12 is a safety system that prevents the station from being damaged in case of abnormal voltage or frequency.

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