The lamp does not turn on even though the charge indicator is green

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Accepted Answer

Checking the charge status

The green LED indicator means that the 3.7V / 2200mAh lithium-ion battery is fully charged. If the lamp does not turn on despite this green indicator, here’s what to do:

Troubleshooting steps

Test the ON/OFF switch: Press the switch several times. The product operates in a cycle of 3 modes - first press = full power, second press = reduced power, third press = off. Keep pressing to cycle through all modes.
Check the USB charge: Ensure that the USB-C port is properly connected to the 5V/500mA power adapter (SELV required). Test another wall outlet or another adapter if possible.
Special case - Dormant battery: If the lamp has not been used for about 2 months, the lithium-ion battery may be in sleep mode. Try several complete charge/discharge cycles (charge for 12 hours, use until fully discharged, then recharge) to reactivate the battery.
Cleaning the contacts: Check that the contacts of the USB port and the connection area are not obstructed by dust or debris. Gently clean with a dry, lint-free cloth.

If the problem persists

The battery and the COB LED are integrated and non-replaceable. If after these checks the lamp still does not work, it is likely a hardware defect (faulty battery or defective LED). The product is covered by a 3-year manufacturer warranty. Contact customer service with your original receipt: France: 0800904879 / owim@lidl.fr, Belgium: 080071011 / owim@lidl.be.

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