Question 1

How to unblock a paper jam in the HSM Securio C18c shredder and clean the mechanism?

Accepted Answer

If a paper is jammed in your HSM Securio C18c shredder, please note that the device has an automatic anti-jam system with reverse operation. Here’s how to proceed effectively:

In case of paper jam:

Wait for the cutting mechanism to automatically run in reverse for a few seconds, then it will eject the jammed paper.
If the paper remains stuck, press the reverse button “R” to remove the stack of paper.
Remove half of the stack of paper and feed the documents one by one to avoid overloads.
Never force the jammed paper to avoid damaging the solid hardened steel cutting cylinders.
If the blockage persists after these steps, contact HSM customer service, as work on the cutting mechanism should only be performed by authorized technicians.

Regular cleaning and maintenance:

Before any maintenance operation, unplug the device from the power outlet.
Clean the exterior of the device with a soft cloth and non-corrosive soapy water. Ensure that water does not enter inside.
Oil the cutting mechanism if performance decreases, if noises appear, or each time you empty the 25-liter collector.

Lubrication of cutting cylinders: Only use special HSM cutting block oil. Spray the oil across the entire width of the cylinders through the paper feed, then let the device run without paper for about 10 seconds in continuous mode. This operation removes paper dust and particles that could hinder operation. If in doubt or if performance does not improve, contact an authorized HSM service center.

Question 2

How to set or reset the PIN code on the HSM Securio P44i paper shredder?

Accepted Answer

The HSM Securio P44i shredder features a touch screen lock function that allows you to protect the device from unauthorized use by setting a personal 4-digit PIN code.

Setting a PIN code for the first time:

Press and hold the lock key for at least 1 second.
A numeric keypad appears on the 4.3-inch touch screen.
Enter your personal 4-digit PIN code (for example 1234).
Confirm your selection. The screen darkens to indicate that the lock is activated.
Anyone wishing to use the shredder will then need to enter this PIN code to access the shredding functions.

Unlocking the screen with the PIN code:

Tap anywhere on the touch screen to display the numeric keypad.
Enter your 4-digit PIN code.
The screen reactivates and the device becomes operational again.

If you have forgotten your PIN code:

You can use the universal master code: 8731
Enter this code when the numeric keypad appears. This unlocks the device without erasing your personal PIN code.
You can then set a new PIN code by repeating the locking procedure.

Disabling the screen lock:

If you wish to completely disable the lock function, first unlock the screen with your PIN code or the master code.
Press and hold the lock key again for 1 second to toggle the status (on/off).

For optimal security of your HSM Securio P44i shredder, choose a PIN code that is easy to remember but hard to guess, and keep it in a safe place to avoid any accidental locking of the device.

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