HDWC340EK3JB - External hard drive TOSHIBA - Free user manual and instructions

USER MANUAL HDWC340EK3JB TOSHIBA

Requires reformatting for macOS v.10.15 / v10.14/ v10.13 / v10.12 / OS X v10.11 One free port of USB 3.0 or USB 2.0 Installing the drive Passive USB hubs or USB connectors like keyboards, mice or similar products cannot be used or connected to the drive. Make sure that the connectors will be inserted correctly. Never use pressure for connecting the cables. Check the polarity before connecting! USB 3.0 is backward compatible with USB 2.0. Canvio for Desktop AC adapter and the replaceable plug USB 3.0 Micro-B Cable Support document NOTEUser’s Manual - CANVIO FOR DESKTOP EN_4 Installing and Removing the Replaceable Plugs To install and remove the AC adapter replaceable plugs, see the illustrations below. Connecting the drive to your computer

1. Turn off your computer.

2. Plug the AC adapter’s DC output plug into the DC IN 12V jack of the drive and the power cord into a live wall

3. Plug the USB 3.0 Standard-A connector into a USB port of your host system or an active USB HUB.

4. Now, plug the USB 3.0 Type B connector into the corresponding port of the drive itself.

Air Vent USB 3.0 Type B micro connector USB 3.0 port USB 3.0 standard Type A connector DC IN 12V Jack USB 3.0 host port, backward compatible with USB 2.0 DC output plug Power/Data indicator light You may need USB 3.0 Express Card Host Controller for your computer if the computer doesn’t have USB 3.0 port. You also can connect the device to USB 2.0 port of your computer, However the transfer rate will be downgraded to that of USB 2.0.

NOTEUser’s Manual - CANVIO FOR DESKTOP EN_5 < Windows PC > Immediately, the Power/Data indicator light will illuminate the drive will power up the drive should mount and a new drive icon should appear in “My Computer” < Mac > Immediately, the Power/Data indicator light will illuminate the drive will power up and is ready to use Dismount and disconnect the drive It is strongly recommended not to unplug the drive by just unplugging the cable connection as it may be that data is written to the drive at that time. Such data will be lost and the drive may be damaged physically! Please follow the steps below for a safe dismount of the drive. < Windows PC >

1. Click the “Hardware and Eject Media – icon”

A pop-up message box will appear listing the external devices connected to your computer.

2. Select the TOSHIBA drive to eject.

After a few seconds, you will get the notification that it is now safe to remove the device.

3. Click “OK” and you can unplug the drive now.

< Mac > Ctrl-click on the hard disk icon and choose “Eject”.

Drag the hard disk icon to the trashcan. You can unplug the drive now. Cleaning the drive case / enclosure Before cleaning the drive, make sure that it’s physically disconnected from the computer. We suggest to use standard products for cleaning it and to make sure that possible remaining liquid on the surface will be wiped off.User’s Manual - CANVIO FOR DESKTOP EN_6 Further Advise For any further action of normal operation such as renaming the drive, backup data, or file management, we suggest to read your computer’s operation system user’s manual. Also for maintenance tasks such as defragmenting and optimisation we suggest to refer to the operating system user’s manual. We also strongly suggest having anti-virus software installed to protect your data against intended damage caused by virus or trojan programs. Frequently Asked Questions Q: Do I need USB drivers for Windows

A: No, they are already available with your operating system. Q: Can I boot my system from the drive? A: No, because Windows

does not support booting from external hard disk drives. Q: Why doesn’t the drive need a fan? A: The drives are designed to have optimal heat dissipation, and therefore no fan is required. This results in a near silent operation. Q: Why is the capacity of my drive (as shown in Windows

) lower than the drives actual stated capacity? A: This difference can be explained because of the different methods of calculating the capacity. Hard drive manufacturers calculate on the decimal system, while the operating system calculates in the binary system. Example decimal: 1TB = 1,000GB 1GB = 1,000MB = 1,000,000KB = 1,000,000,000 bytes Example binary: 1GB = 1,024MB = 1,048,576KB = 1,073,741,824 bytes As a result, a 1TB (decimal) hard disk appears in Windows

to have just 931GB (binary). Q: Can I use my drive to copy an operating system from one computer to another? A: No, you must follow the operating system supplier instructions for installation. A simple copy does not work.User’s Manual - CANVIO FOR DESKTOP EN_7 Troubleshooting My computer does not recognize the disk drive at all. Make sure all of your connections are secure. If using an add-on card, make sure it is working properly and update the software/firmware. Is it dangerous if the drive feels warm whilst in operation? A: This is normal, and therefore not dangerous. The drive gives me a “Device cannot start.” A: Two possible reasons. It is either a power problem and you should check the connections, or the drive has a malfunction and requires service. I cannot see my drive in “My Computer”, but it does appear in the Device Manager. A: Follow these instructions:

1. Right-click “My Computer”.

2. Select “Manage” in the pop-up menu.

3. Select “Disk Management”.

You should see a list of available storage devices.

4. Check whether your drive is listed.

5. Right-click the right hand box and select “Delete Partition” in the pop-up menu.

6. Right-click the box and select “Create New Partition” in the pop-up menu.

7. Then select “Primary Partition” in the partition wizard window. Click next.

8. A drive letter will be displayed, which you can change. Click next.

9. Confirm to format the drive.

As I try to format the drive, I receive the message “Could not complete format”. A: This can be caused by formatting the drive with FAT file system. Try “NTFS” file system. This should solve the problem. TOSHIBA Support Need help? Please contact TOSHIBA’s hard drive and storage products support page: www.toshiba-storage.com/support For warranty claims, please check: www.toshiba-storage.com/warranty-claims When you format the drive all the data on your drive will be deleted. NOTEUser’s Manual - CANVIO FOR DESKTOP EN_8 Regulatory statements CE Compliance Working Environment The Electromagnetic Compliance (EMC) of this product has been verified typically for this product category for a so called Residential, Commercial & Light Industry Environment. Any other working environment has not been verified by Toshiba and the use of this product in these working environments is maybe restricted or cannot be recommended. Possible consequences of the use of this product in non verified working environments can be: Disturbances of other products or of this product in the nearby surrounding area with temporarily malfunction or data loss/ corruption as result. Example of non verified working environments and related advices: Industrial environment (e. g. where 3-phase 380V mains is being used mainly): Danger of disturbances of this product due to possible strong electromagnetic fields especially near to big machinery or power units. Medical environment: The compliance to the Medical Product Directive has not been verified by Toshiba, therefore this product cannot be used as a medical product without further verification. The use in usual office environments e.g. in hospitals should be no problem if there is no restriction by the responsible administration. Automotive environment: Please search the owner instructions of the related vehicle for advices regarding the use of this product (category). Aviation environment: Please follow the instructions of the flight personnel regarding restrictions of use. Additional Environments not Related to EMC Outdoor use: As a typical home/office equipment this product has no special resistance against ingress of moisture and is not strong shock proofed. Explosive atmosphere: The use of this product in such special working environment (Ex) is not allowed. Following information is only valid for EU-member States: REACH - Compliance Statement Toshiba will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation. Disposal of products The following information is valid only for Turkey: Compliant with AEEE Regulation. This product is CE marked in accordance with the requirements of the applicable EU Directives. Responsible for CE marking is Toshiba Electronics Europe GmbH, Hansaallee 181, 40549 Düsseldorf, Germany. The use of the symbol indicates that this product may not be treated as household waste. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the shop where you purchased the product.Notices ©2020 TOSHIBA Electronics Europe GmbH. All rights reserved. TOSHIBA reserves the right to make technical changes. TOSHIBA assumes no liability for damages incurred directly or indirectly from errors, omissions or discrepancies between this product and the documentation. The Toshiba name and its logos are registered trademarks of Toshiba. macOS is a trademark of Apple Inc. Other company names, product names, and service names may be trademarks of their respective companies. Product specifications, configurations, colours, components and service are subject to change without notice. One Gigabyte (GB) means one billion bytes and one Terabyte (TB) means one trillion bytes. Total available capacity will vary based on operating environment, and your results and storage capacity will vary accordingly. A computer operating system, however, reports storage capacity using powers of 2 for the definition of 1TB = 2