PondoMax Eco 11500 C - Pump Pontec - Free user manual and instructions

Product type	Pond pump
Brand	Pontec
Model	PondoMax Eco 11500 C
Intended use	Normal pond water pumping for filters, waterfalls and streams
Maximum flow rate	11500 L/h (estimated)
Power adjustment	Electronic controller with display in % and W, range 1% to 100%
Display	Four-digit screen, select % or W
Supply voltage	230 V AC (estimated)
Electrical protection	Residual-current device 30 mA max
Safety distance to water	Controller and electrical components at least 2 m from water
Compatibility with variable speed drive	Not allowed
Installation type	Submerged (under water) or out of water (with filter)
Material	Plastic (pump body and filter)
Dry-run protection	Yes, with error message Er6
Overheat protection	Yes, automatic shutdown and restart after cooling
Maintenance	Clean filter body with soft brush, at least 2 times per year
Wear part	Drive unit (removable part)
Frost resistance	Not frost-resistant, must be disassembled and stored frost-free
Warranty	3 years (excluding wear parts)

Frequently Asked Questions - PondoMax Eco 11500 C Pontec

What to do if the pump does not start?

Check the mains voltage and power lines. If everything is correct, error message Er1 indicates a missing connection to the pump or a damaged cable. Unplug the mains plug, wait 10 seconds and reconnect. If the error persists, send the pump to an authorized repairer.

How to clean the pump?

Clean the filter body with a soft brush under running water. Avoid chemicals or detergents containing vinegar or chlorine. For stubborn limescale, use a chlorine-free household detergent. Rinse thoroughly with clear water after cleaning.

What does error message Er3 mean?

Er3 indicates excessive temperature. Check that the drive unit rotates freely (without hard spots). If it is blocked, the pump requires too much power. Ensure the ambient temperature is not too high.

Can I use the pump in winter?

No, the device is not frost-resistant. Disassemble it and store it in a frost-free place. Clean it thoroughly, check for damage and keep the pump submerged in a frost-free container to protect the seals.

How to adjust the pump power?

Use the arrow buttons on the controller to increase or decrease the power. The range is 1% to 100%. The display automatically switches to watts (W) after 15 seconds of inactivity. Press the '%/W' button to switch between percentage and watt display.

What to do in case of insufficient flow?

Check if the filter body is clogged (clean it). Ensure the hose diameter is sufficient and the stepped connector is suitable. Reduce the hose length and avoid unnecessary connections. Increase the rotation speed on the controller if necessary.

Can I use the pump in a swimming pool?

No, the device is designed only for garden ponds. Do not use it in natural swimming ponds or swimming pools. There is a risk of electrocution if people are in the water. Always place the device at least 2 m from the water if used out of water.

What does error message Er5 mean?

Er5 indicates that the pump is blocked. Unplug the mains plug, remove the obstacle in the drive unit, then reconnect the pump. Also check that the pump has not sucked in debris.

How to replace the drive unit?

Remove the filter housing by removing the transport screws, open the top shell, take out the pump. Remove the pump body screws, then remove the retaining ring, seal, and drive unit. Clean or replace the parts. Reassemble in reverse order.

What accessories are supplied?

The pump comes with an electronic controller, a stepped connector with union nut, and hose clamps. Transport screws are present but not necessary for operation. No hose is supplied.

USER MANUAL PondoMax Eco 11500 C Pontec

EN Operating instructions

F R Notice d'emploi

A

PMS0023

B

PMX0024

C

PMX0002

G

PMX0021

WARNUNG

• This unit can be used by children aged 8 and above and by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they are supervised or have been instructed on how to use the unit in a safe way and they understand the hazards involved.
• Do not allow children to play with the unit.
• Only allow children to carry out cleaning and user maintenance under supervision.
• Ensure that the unit is fused for a rated fault current of max. 30 mA by means of a fault current protection device.
• Only connect the unit if the electrical data of the unit and the power supply correspond. The unit data is to be found on the unit type plate, on the packaging or in this manual.
• Possible death or severe injury from electrocution! Before reaching into the water, disconnect all electrical units in the water from the mains.
• Only operate the unit if no persons are in the water.
• Do not use the unit if electrical cables or housings are damaged.
• A damaged connection cable cannot be replaced. Dispose of the unit.

Information about these operating instructions

You made a good choice with the purchase of this product PondoMax Eco 8500 C / 11500 C / 17500 C.

Prior to commissioning the unit, please read the instructions of use carefully and fully familiarise yourself with the unit. Ensure that all work on and with this unit is only carried out in accordance with these instructions.

Adhere to the safety information for the correct and safe use of the unit.

Keep these instructions in a safe place! Please also hand over the instructions when passing the unit on to a new owner.

Safety information

Correct electrical installation

• Electrical installations must meet the national regulations and may only be carried out by a qualified electrician.
• A person is regarded as a qualified electrician if, due to his/her vocational education, knowledge and experience, he or she is capable of and authorised to judge and carry out the work commissioned to him/her. This also includes the recognition of possible hazards and the adherence to the pertinent regional and national standards, rules and regulations.
• For your own safety, please consult a qualified electrician.
• Extension cables and power distributors (e.g. outlet strips) must be suitable for outdoor use (splash-proof).
• Protect the plug connection from moisture.
• Only connect the unit to a correctly fitted socket.

Safe operation

• The impeller unit in the pump contains a magnet with a strong magnetic field that may affect the operation of pacemakers or implantable cardioverter defibrillators (ICDs). Always keep magnets at least 0.2 m away from implanted devices.
• Never carry or pull the unit by the electrical cable.
• Route cables such that they are protected from damage and do not present a tripping hazard.
• Never carry out technical changes to the unit.
• Only carry out work on the unit that is described in this manual. If problems cannot be overcome, please contact an authorised customer service point or, if in doubt, the manufacturer.
• Only use original spare parts and accessories for the unit.

Product Description

Overview

☐ A	Description
1	Filter housing with filter pump
2	Controller for regulating the filter pump power
3 Stepped hose adapter with union nut

Intended use

Only use the product described in this manual as follows:

• For pumping normal pond water for filter systems, waterfall systems and water course systems.
• Operate in accordance with instructions.

The following restrictions apply to the unit:

• Do not use in swimming ponds.
• Never use the unit with fluids other than water.
• Never run the unit without water.
• Do not use in conjunction with chemicals, foodstuff, easily flammable or explosive substances.
• Do not use for commercial or industrial purposes.
• Do not connect to the domestic water supply.

Installation and connection

□ B

WARNING

Severe injuries or death due to operation of this unit in a swimming pond. Defective electrical components will electrify the water with dangerous electrical voltage.

• Never use the unit in bodies of water that can be entered (swimming ponds, swimming pools, etc.).
  • Install the controller with a distance of at least 2 m from the water.
• Install electrical components (sockets, cables, etc.) with a voltage of U > 12 V AC or U > 30 V DC at a distance of at least 2 m from the water.

Submerged installation of the pump

• Only install the unit below water level.
  Place the unit horizontally on the ground ensuring its stable position.
• Protect the controller from direct sunlight.

How to proceed:

□ C

1. Shorten the stepped hose adapter to the diameter of the hose used if necessary.
2. This reduces pressure losses.
3. Screw the stepped hose adapter including the union nut to the outlet.
4. Align the stepped hose adapter prior to tightening the union nut.
5. Slip the hose clip over the hose, fit the hose onto the hose connector and secure with the hose clip.

Dry installation of the pump

□D

• Swimming pond or pool that may be accessed by people.
• Install the unit at least 2 m away from the water.
• Protect the pump from direct sunlight.
• Protect the controller from direct sunlight.

How to proceed:

□ E

1. Remove screws.
   The screws are used as transport protection and not required for operation.
2. Actuate the engagement hook and fold up the strainer top casing. Then remove the pump.
3. Shorten the stepped hose adapter to the diameter of the hose used if necessary.
   – This reduces pressure losses.
4. Screw the stepped hose adapter including sealing ring onto the inlet.
5. Slip the hose clip over the hose, fit the hose onto the hose connector and secure with the hose clip.
6. Screw the stepped hose adapter including union nut and sealing ring to the outlet.
7. Slip the hose clip over the hose, fit the hose onto the hose connector and secure with the hose clip.

Mounting the controller to the wall

How to proceed:

□F

1. Screw a suitable screw into the wall.
2. Position the controller on the screw.
3. Ensure that the head of the screw is positioned in the hanger on the rear of the controller.

Commissioning/start-up

NOTE

The unit will be destroyed if it is operated with a dimmer. It contains sensitive electrical components.

- Do not connect the unit to a dimmable power supply.

Switching on

First connect the controller to the mains supply, then switch on the pump at the controller.

Switching off

Switch the pump off at the controller.

- Disconnect the controller from the mains before performing any work on the unit.

Operation

Controller overview

PMX0019

Description

1 Four-digit display

2 "On/Off" button

3 Arrow keys

4 "% / W" key

5 % LED lights up when the display shows the power values in percent (%)

6 W

Function

• Display of power in percent (%) or watt (W)
• Display of the error code in the event of an error

For switching the pump on or off

Increase or decrease power
Toggle display between power values in percent (%) or watt (W)

e power values in per- cent (%)

LED lights up when the display shows the power values in watt (W)

Operating functions

Switching the pump on/off

Proceed as follows		Information
	Press the button briefly to turn the pump on or off.	When the pump is switched off, the display shows "OFF".

Increasing/decreasing power

Proceed as follows		Information
	Press the desired button several times or press and hold it to change the power.	When a button is pressed, the display automatically shows the power values in percent(%).Adjustable range: 1 % ... 100 %Increment: 1 %The adjusted value is immediately adopted.After 15 s without operation, the controller automatically switches to the "W" display.

Displaying the current power value

Proceed as follows		Information
	Briefly press the button to toggle the display. Display "W"Shows the current pump power value in watt– Tolerance: ±5 % of the max. power consumption.DisplayIMAGEShows the current pump power value as a percentage.– Display range: 1 to 100After 15 s without operation, the controller automatically switches to the "W" display.

Malfunction remedy

Troubleshooting overview

Malfunction	Cause	Remedy
Pump does not start No mains voltage		Check the mains voltage.Check supply lines.
	Pump not switched on	Switch the pump on at the controller
Pump does not transport fluid	Filter housing clogged	Clean strainer casings
	Excessively soiled water Clean the pump. The pump automatically switches on again once the motor has cooled down.
	Pump is set too low Increase the rotation speed of the pump at the controller
	The impeller unit is blocked Disconnect the power supply and remove obstacle. Then switch the pump on again.
Insufficient delivered quantity	Filter housing clogged Clean strainer casings
	Excessive loss in the supply lines	Select larger hose diameterAdjust stepped hose adapter to hose diameterReduce hose length to minimum necessaryAvoid unnecessary connection elements
	Pump is set too low Increase the rotation speed of the pump at the controller
Pump switches off after operating briefly	Excessively soiled water Clean the pump. The pump automatically switches on again once the motor has cooled down.
	The impeller unit is blocked Disconnect the power supply and remove obstacle. Then switch the pump on again.
	Pump has run dry. Flood the pump. Fully submerge the pump for operation in the pond.

Error messages

The error message automatically disappears after the error has been corrected.

Error message	Cause	Remedy
Er1	Missing connection to pump, cable break	Pull power plug, wait for approx. 10 s. Then switch the pump on again.If the error message is still displayed, there is a cable break. Take the pump to a specialist retailer for repair or send it to PfG.
Er3	Excess temperature	Check that impeller unit moves freelyIf the impeller unit is sluggish, the pump is requiring too much powerThe ambient temperature is too high
Er4	Overcurrent Check that impeller unit moves freelyIf the impeller unit is sluggish, the pump is requiring too much power
Er5	Pump blocked Check pump and remove obstacle
Er6	Pump has run dry	Submerge pump in waterFor dry installation ensure adequate water supply
Er7	Overvoltage Connect the pump to the correct mains voltageThe unit is not suitable for use with the existing mains voltage range
Er8	Undervoltage	Keep extension cable to the pump as short as possible.The voltage to the pump is too low due to the voltage drop in long cables.Use extension cable to the pump with greater conductor cross-sectionThe voltage to the pump is too low due to the voltage drop in cables with too small of a conductor cross-section.

Maintenance and cleaning

Cleaning the device

TIP

Recommendation regarding cleaning:

• Clean the unit as required but at least twice a year.

• When cleaning the pump, pay particular attention to the cleaning of the impeller unit and pump housing.

• In the event of the filter housing capacity reducing, clean the unit under running water using a brush.

• Do not not use cleaning agents or chemical solutions.
• Recommended cleaning agent for removing stubborn limescale deposits:

– Vinegar- and chlorine-free household cleaning agent.

• After cleaning, thoroughly rinse all parts in clean water.

Cleaning/replacing the impeller unit

How to proceed:

□G

1. Remove screws.
2. The screws are used as transport protection and not required for operation.
3. Actuate the engagement hook and fold up the strainer top casing.
4. Remove pump.
5. Remove screws.
6. Remove the pump housing including its holding ring, sealing and impeller unit.
7. Clean all components under running water using a soft brush, replace damage parts.
8. Reassemble the unit in the reverse order.
9. Place the pump cable into the cable opening of the bottom strainer casing such that the cable will not be crushed when closing the filter housing.

- EN -

Storage/winter protection

The unit is not frost-proof and has to be removed and put into storage if minus temperatures are expected.

How to correctly store the unit:

• Thoroughly clean the unit, check it for damage and replace any damaged parts.
• Protect electrical connections from moisture and dirt.
• Store the pump submerged and in a frost-free environment.
• Protect open plug connections from moisture and dirt.

Wear parts

- Impeller unit

Disposal

NOTE

Do not dispose of this unit with domestic waste.

- Render the unit unusable beforehand by cutting the cables and dispose of the unit via the return system provided for this purpose.

Guarantee conditions

PfG grants a 3 year guarantee from the date of sale on proven material and manufacturing faults. Wear parts such as bulbs etc. are exempted from the guarantee. Prerequisite for our guarantee is the presentation of the purchase receipt. Our guarantee will become null and void if the unit is misused, electrically or mechanically damaged by inappropriate use and improper repair by non-authorised workshops. Repairs are reserved for workshops authorised by PfG or by PfG itself. In the case of warranty claims, please return the defective unit or part freight paid to PfG together with a description of the fault and the purchase receipt. PfG reserves the right to invoice repair costs. PfG is not liable for transport damage. Any damage must be claimed against the carrier. Further claims of whatever type, especially consequential damage, are excluded. This guarantee does not affect the final customer's claims against the dealer.

AVERTISSEMENT

- Dermed reduceres tryktab.