PondoMax Eco 11000 - Pump Pontec - Free user manual and instructions

Product type	Submersible pond pump
Brand	Pontec
Model	PondoMax Eco 11000
Max flow rate	11000 L/h
Max delivery head	Approx. 7 m
Power supply	230 V ~ 50 Hz
Power consumption	Approx. 180 W
Max water temperature	+35 °C
Main material	UV-resistant plastic
Dimensions (L x W x H)	Approx. 30 x 20 x 25 cm
Weight	Approx. 5 kg
Required electrical protection	Residual current device 30 mA
Minimum distance to pond	2 m
Intended use	Pumping of pond water, fountains, water jets
Recommended maintenance	Clean filter and pump unit at least 2 times per year
Frost resistance	No (must be taken indoors in winter)
Wear parts	Pump unit
Warranty	3 years (excluding wear parts)

Frequently Asked Questions - PondoMax Eco 11000 Pontec

The pump does not start, what should I do?

First check the mains voltage. Make sure the pump is properly connected. If the problem persists, clean the intake pipes and the filter housing.

The pump flow rate is insufficient, why?

This may be due to a clogged filter housing. Clean the filter sleeves. Reduce the hose length to a minimum and avoid unnecessary connection parts.

How to clean the pump?

Clean the pump at least twice a year. Use a soft brush and running water. Do not use chemical agents. For descaling, use a household detergent without vinegar or chlorine.

Can the pump be used with a speed controller?

No, the pump must not be connected to a speed controller. It contains sensitive electrical components that could be damaged.

How to winterize the pump?

The pump is not frost-resistant. Disassemble it, clean it thoroughly, check for damage, and store it submerged in water in a frost-free place. Protect electrical plugs from moisture.

What is the maximum water temperature?

The maximum permissible water temperature is +35 °C. Above this, the pump may stop.

Can the pump be used in a natural swimming pool?

No, use in natural swimming pools is prohibited. The pump is designed only for ornamental ponds and fountains.

What to do in case of electrical failure?

Immediately unplug the device. Contact an electrician. Do not use the pump if the cable or housing is damaged; dispose of it.

How to replace the pump unit?

Unplug the pump. Open the filter housing, remove the pump, unscrew the pump body, then replace the pump unit. Follow the steps in the instructions for your model.

What is the warranty of the pump?

PfG offers a 3-year warranty from the date of purchase, covering material and manufacturing defects. Wear parts (e.g., pump unit) are not included. Keep your receipt.

USER MANUAL PondoMax Eco 11000 Pontec

EN Operating instructions

FR Notice d'emploi

PondoMax Eco 1500/2500

PondoMax Eco 3500

D

PMX0013

PondoMax Eco 5000/8000/11000/14000/17000

E

1. 

PMX0003

WARNUNG

Translation of the original Operating Instructions

WARNING

• This unit can be used by children aged 8 and above and by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they are supervised or have been instructed on how to use the unit in a safe way and they understand the hazards involved. Do not allow children to play with the unit. Only allow children to carry out cleaning and user maintenance under supervision.
• Ensure that the unit is fused for a rated fault current of max. 30 mA by means of a fault current protection device.
• Only connect the unit if the electrical data of the unit and the power supply correspond. The unit data is to be found on the unit type plate, on the packaging or in this manual.
• Possible death or severe injury from electrocution! Before reaching into the water, disconnect all electrical units in the water from the mains.
• Only operate the unit if no persons are in the water.
• Do not use the unit if electrical cables or housings are damaged.
• A damaged connection cable cannot be replaced. Dispose of the unit.

- EN -

Safety information

Correct electrical installation

• Electrical installations must meet the national regulations and may only be carried out by a qualified electrician.
• A person is regarded as a qualified electrician if, due to his/her vocational education, knowledge and experience, he or she is capable of and authorised to judge and carry out the work commissioned to him/her. This also includes the recognition of possible hazards and the adherence to the pertinent regional and national standards, rules and regulations.
• For your own safety, please consult a qualified electrician.
• Extension cables and power distributors (e.g. outlet strips) must be suitable for outdoor use (splash-proof).
• Protect the plug connection from moisture.
• Only connect the unit to a correctly fitted socket.

Safe operation

• The impeller unit in the pump contains a magnet with a strong magnetic field that may affect the operation of pacemakers or implantable cardioverter defibrillators (ICDs). Always keep magnets at least 0.2 m away from implanted devices.
• Keep the socket and power plug dry.
• Never carry or pull the unit by the electrical cable.
• Route cables such that they are protected from damage and do not present a tripping hazard.
• Never carry out technical changes to the unit.
• Only carry out work on the unit that is described in this manual. If problems cannot be overcome, please contact an authorised customer service point or, if in doubt, the manufacturer.
• Only use original spare parts and accessories for the unit.

Information about these operating instructions

You made a good choice with the purchase of this product PondoMax Eco 1500/2500/3500/5000/8000/11000/14000/17000.

Prior to commissioning the unit, please read the instructions of use carefully and fully familiarise yourself with the unit. Ensure that all work on and with this unit is only carried out in accordance with these instructions.

Adhere to the safety information for the correct and safe use of the unit.

Keep these instructions in a safe place! Please also hand over the instructions when passing the unit on to a new owner.

Warnings used in these instructions

The warning information is categorised by signal words, which indicate the extent of the hazard.

WARNING

• Indicates a possibly hazardous situation.
  • Non-observance may lead to death or serious injuries.

CAUTION

• Indicates a possibly hazardous situation.
  • Non-observance may lead to slight or minor injuries.

NOTE

Information for the purpose of clarification or for preventing possible damage to assets or to the environment.

Cross-references used in these instructions

☐ A reference to a figure, e.g. figure A.

→ Reference to another section.

Intended use

Only use the product described in this manual as follows:

• For pumping normal pond water for water features and fountains.
• Operate in accordance with instructions.

The following restrictions apply to the unit:

• Do not use in swimming ponds.
• Never use the unit with fluids other than water.
• Never run the unit without water.
• Do not use for commercial or industrial purposes.
• Do not use in conjunction with chemicals, foodstuff, easily flammable or explosive substances.
• Do not connect to the domestic water supply.

Installation and connection

Connecting the hose

How to proceed:

□A

1. Shorten the stepped hose adapter to the diameter of the hose used if necessary.
   – This reduces pressure losses.
2. Screw the stepped hose adapter to the outlet.
3. Slip the hose clip over the hose, fit the hose onto the hose connector and secure with the hose clip.

Installing the unit

□B

• Never operate the pump in a swimming pond.
• Ensure that the connection to the power supply is at least 2 m from the pond.

Place the unit horizontally on the ground ensuring its stable position.

Commissioning/start-up

NOTE

The unit will be destroyed if it is operated with a dimmer. It contains sensitive electrical components.

- Do not connect the unit to a dimmable power supply.

Switching on: Connect the unit to the mains. The unit switches on immediately.

Switching off: Disconnect the unit from the mains.

Malfunction remedy

Malfunction	Cause	Remedy
Pump does not start No mains voltage Check mains voltage		Clean/check supply lines
Pump does not deliver Filter housing clogged Clean strainer casings		Reduce hose length to the necessary minimum, do not use unnecessary connection parts
Insufficient delivered quantity Filter housing clogged Excessive loss in the supply hoses		Clean strainer casingsReduce hose length to the necessary minimum, do not use unnecessary connection parts
Pump switches off after a short running time Excessively soiled water Water temperature too high		Clean pumpNote maximum water temperature of +35 °C

Maintenance and cleaning

Cleaning the device

Recommendation regarding cleaning:

• Clean the unit as required but at least twice a year.

• When cleaning the pump, pay particular attention to the cleaning of the impeller unit and pump housing.

• In the event of the filter housing capacity reducing, clean the unit under running water using a brush.

• Do not not use cleaning agents or chemical solutions.
• Recommended cleaning agent for removing stubborn limescale deposits:

– Vinegar- and chlorine-free household cleaning agent.

• After cleaning, thoroughly rinse all parts in clean water.

PondoMax Eco 1500/2500

Cleaning/replacing the impeller unit

How to proceed:

□ C

1. Remove screws.

2. The screws are used as transport protection and not required for operation.

3. Actuate the engagement hook and fold up the strainer top casing.

4. Remove pump.
5. Unscrew the pump housing and pull out the impeller unit.
6. Clean all components under running water using a soft brush, replace damage parts.
7. Reassemble the unit in the reverse order.
8. Place the pump cable into the cable opening of the bottom strainer casing such that the cable will not be crushed when closing the filter housing.

PondoMax Eco 3500

Cleaning/replacing the impeller unit

How to proceed:

□D

1. Remove screws.

2. The screws are used as transport protection and not required for operation.

3. Actuate the engagement hook and fold up the strainer top casing.

4. Remove pump.

5. Unscrew the pump housing by turning counter-clockwise and remove (bayonet closing mechanism). - Clean all components under running water using a soft brush, replace damage parts.

6. Reassemble the unit in the reverse order.

7. Place the pump cable into the cable opening of the bottom strainer casing such that the cable will not be crushed when closing the filter housing.

PondoMax Eco 5000/8000/11000/14000/17000

Cleaning/replacing the impeller unit

How to proceed:

□ E

1. Remove screws.

2. The screws are used as transport protection and not required for operation.

3. Actuate the engagement hook and fold up the strainer top casing.

4. Remove pump.

5. Remove screws.

6. Remove the pump housing including its holding ring, sealing and impeller unit.

7. Clean all components under running water using a soft brush, replace damage parts.

8. Reassemble the unit in the reverse order.

- Place the pump cable into the cable opening of the bottom strainer casing such that the cable will not be crushed when closing the filter housing.

Storage/winter protection

The unit is not frost-proof and has to be removed and put into storage if minus temperatures are expected. How to correctly store the unit:

• Thoroughly clean the unit, check it for damage and replace any damaged parts.
• Protect electrical connections from moisture and dirt.
• Store the pump submerged and in a frost-free environment.
• Protect open plug connections from moisture and dirt.

Wear parts

- Impeller unit

Disposal

NOTE

Do not dispose of this unit with domestic waste.

- Render the unit unusable beforehand by cutting the cables and dispose of the unit via the return system provided for this purpose.

Guarantee conditions

PfG grants a 3 year guarantee from the date of sale on proven material and manufacturing faults. Wear parts such as bulbs etc. are exempted from the guarantee. Prerequisite for our guarantee is the presentation of the purchase receipt. Our guarantee will become null and void if the unit is misused, electrically or mechanically damaged by inappropriate use and improper repair by non-authorised workshops. Repairs are reserved for workshops authorised by PfG or by PfG itself. In the case of warranty claims, please return the defective unit or part freight paid to PfG together with a description of the fault and the purchase receipt. PfG reserves the right to invoice repair costs. PfG is not liable for transport damage. Any damage must be claimed against the carrier. Further claims of whatever type, especially consequential damage, are excluded. This guarantee does not affect the final customer's claims against the dealer.

- Dermed reduceres tryktab.

PMX0014

Pos.	PondoMax Eco
	5000	8000	11000	14000	17000
1	18008	18008	18008	18008	18008
2	18006	21729	21729	21554	21554
3	18014	18015	21544	21551	31113
4	11825	-	-	-	-
5	-	11824	21552	21553	31112
6	18010	18010	18010	18010	18010
7	17581	17581	17581	17581	17581

PMX0005