ECOVACS Deebot N20 Plus - Vacuum Cleaner

Deebot N20 Plus - Vacuum Cleaner ECOVACS - Free user manual and instructions

Find the device manual for free Deebot N20 Plus ECOVACS in PDF.

📄 165 pages English EN Download 💬 AI Question 12 questions ⚙️ Specs
Notice ECOVACS Deebot N20 Plus - page 3
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Product type Robot vacuum with automatic emptying station
Brand ECOVACS
Model Deebot N20 Plus (DKX55/DKX56)
Dimensions (L x W x H) 353 x 351 x 96 mm
Approximate weight 4.5 kg (robot only)
Robot power supply 20 V ⎓ 1 A, Li-ion battery 14.4 V / 4800 mAh
Emptying station CH2403, input 220-240 V ~ 50-60 Hz, 0.3 A (charge) / 1000 W (emptying), output 20 V ⎓ 1 A
Charging time 6.5 hours
Battery life Not specified; approx. 120-180 min depending on usage
Navigation Laser triangulation (navigation module), range 0.8 m
Obstacle avoidance Infrared sensors (3 pairs), range ~10 cm
Mopping functions OZMO Pro 2.0 vibrating system (washable mop pad interchangeable with suction module)
Sensors Anti-drop, carpet detection (ultrasonic), edge, anti-collision
Connectivity Wi-Fi 2.4 GHz (802.11 b/g/n), ECOVACS HOME app
Smart features Mapping, scheduling, auto-resume, no-go zones, voice control
Regular maintenance Main brush: weekly; side brush: every 2 weeks; filter: weekly; mop pad: after each use
Spare parts Available at ecovacs.com and in the ECOVACS HOME app
Safety Indoor use only, do not vacuum liquids or burning objects, battery not user-replaceable
Noise level Not specified; approx. 65-70 dB (estimated standard mode)

Frequently Asked Questions - Deebot N20 Plus ECOVACS

How to connect the Deebot N20 Plus to the ECOVACS HOME app?
Make sure your Wi-Fi network is 2.4 GHz or dual-band 2.4/5 GHz. On the robot turned on, briefly press the RESET button until you hear the setup voice prompt. The Wi-Fi indicator flashes quickly. Open the ECOVACS HOME app, follow the instructions to add the device and enter the Wi-Fi password.
What to do if the robot cannot find its charging station?
Check that the station is plugged in and its indicator is on. Place it against a wall, with no obstacles within a 1 m radius. Make sure the robot started cleaning from the station. If the problem persists, clean the charging contacts on the robot and station with a dry cloth.
How to activate the automatic emptying function?
The automatic emptying is activated by default when the robot returns to the station after cleaning. If emptying does not trigger, check that the Do Not Disturb mode is disabled in the app. Avoid manually moving the robot to the station, as this may not trigger emptying.
Why is my robot making abnormal noise?
Excessive noise may be due to a blocked main or side brush, or a clogged filter/dustbin. Clean the main brush (remove tangled hair), the side brush, and the filter. If the noise persists, switch to Standard mode in the app instead of Intense mode.
How to replace the mop pad?
Remove the OZMO Pro 2.0 mopping module. Detach the used pad and attach a new one. The washable pads should be changed every 1 to 2 months. You can wash them with water and air dry before reuse.
The robot cannot properly map my house, what should I do?
Before the first mapping, remove the mopping module if present. Make sure all doors are open and the robot starts from the station. Avoid moving it manually during cleaning. If the map is lost, place the robot back in front of the station and select 'Use this map' in the app. You can also restart a full mapping.
What types of floors can the Deebot N20 Plus clean?
It is suitable for hard floors (tile, hardwood, linoleum) and low-pile carpets/rugs. The carpet sensor detects rugs and automatically increases suction power. For fringed rugs, fold the edges before cleaning to prevent them from getting caught in the brush.
How to maintain the brushes and filter?
Main brush: clean weekly by removing hair and debris. Replace every 6 to 12 months. Side brush: clean every 2 weeks, replace every 3 to 6 months. Filter: clean weekly, replace every 3 to 6 months. Wash the filter with water and dry completely before reinstalling.
The robot no longer charges, what should I check?
Check that the station is plugged in and turned on. Clean the charging contacts on the robot and station. Make sure the ambient temperature is between 0 and 40 °C. If the robot has been unused for a long time, the battery may be too discharged; contact customer service. Do not attempt to replace the battery yourself.
Can I use no-go zones without the app?
No, setting no-go zones or virtual boundaries requires the ECOVACS HOME app. You can also place a physical barrier (e.g., a magnetic strip not supplied) to prevent the robot from accessing certain areas, but this method is not officially supported.

User questions about Deebot N20 Plus ECOVACS

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How to change the language on the ECOVACS Deebot N20 Plus robot vacuum?
Frequently Asked Questions - 27/04/2026
Response Notice-Facile

To change the language of your ECOVACS Deebot N20 Plus robot vacuum, you need to use the ECOVACS HOME app, which controls the robot's voice announcements. Here is the procedure:

Step 1: Make sure the Deebot N20 Plus is turned on and connected
Turn on your robot and ensure it is connected to your Wi-Fi network. You will see a confirmation on the robot when the connection is established.

Step 2: Open the ECOVACS HOME app
On your smartphone, launch the ECOVACS HOME app. If you haven't installed it yet, download it from the App Store (iOS) or Google Play (Android) by searching for "ECOVACS HOME".

Step 3: Access the robot's settings
Select your Deebot N20 Plus in the app, then tap on the settings icon (usually represented by a gear or three dots).

Step 4: Find the "Voice Report" option
In the settings menu, look for the section "Basic Settings". It is in this section that you will find the "Voice Report" option that controls the language of the robot's voice announcements.

Step 5: Select your language
Tap on "Voice Report" to see the list of available languages and select the one you wish to use (French, English, German, Italian, etc.). Confirm your choice.

The changes take effect immediately. From now on, the voice announcements of the Deebot N20 Plus, such as battery status, cleaning notifications, and alerts, will be broadcast in the language you have selected.

Respond (be the first)
Can the cloths of the Deebot N20 Plus be machine washed?
Frequently Asked Questions - 16/04/2026
Response Notice-Facile

Yes, the cloths used for floor cleaning with the Deebot N20 Plus can generally be machine washed. To ensure their durability and good hygiene, here are some tips:

  • Wash them at a gentle temperature, usually below 40°C, to avoid damaging the fibers.
  • Avoid using bleach or fabric softeners that can alter the quality of the cloths.
  • Prefer a delicate or normal wash cycle depending on the type of fabric.
  • Let them air dry rather than using a tumble dryer to preserve their shape and effectiveness.

These recommendations help keep the cloths clean and effective for optimal cleaning with your robot vacuum.

Respond (be the first)

Download the instructions for your Vacuum Cleaner in PDF format for free! Find your manual Deebot N20 Plus - ECOVACS and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. Deebot N20 Plus by ECOVACS.

USER MANUAL Deebot N20 Plus ECOVACS

For the Instruction Manual in further languages, visit: https://www.ecovacs.com.

Important Safety Instructions IMPORTANT SAFETY INSTRUCTIONS

When using an electrical Appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE SAVE THESE INSTRUCTIONS

  1. This Appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the Appliance in a safe way and understand the hazards involved. Children shall not play with the Appliance. Cleaning and user maintenance shall not be made by children without supervision.
  2. Clear the area to be cleaned. Remove power cords and small objects from the floor that could entangle the Appliance. Tuck rug fringe under the rug base, and lift items such as curtains and tablecloths off the floor.
  3. If there is a drop off in the cleaning area due to a step or stairs, you should operate the Appliance to ensure that it can detect the step without falling over the edge. It may become necessary to place a physical barrier at the edge to keep the unit from falling. Make sure the physical barrier is not a trip hazard.
  4. Only use as described in this manual. Only use

attachments recommended or sold by the manufacturer.

  1. Please make sure your power supply source voltage matches the power voltage marked on the Auto-Empty Station.
  2. For INDOOR household use ONLY. Do not use the Appliance in outdoor, commercial or industrial environments.
  3. Use only the original rechargeable battery and AutoEmpty Station provided with the Appliance from the manufacturer. Non-rechargeable batteries are prohibited. For battery information, please refer to Specifications section.
  4. Do not use without dust bin and/or filters in place.
  5. Do not operate the Appliance in an area where there are lit candles or fragile objects.
  6. Do not use in extremely hot or cold environments (below -5^ / 23^ or above 40^ / 104^)
  7. Keep hair, loose clothing, fingers, and all parts of body away from any openings and moving parts.
  8. Do not operate the Appliance in a room where an infant or child is sleeping.
  9. Do not use Appliance on wet surfaces or surfaces with standing water.
  10. Do not allow the Appliance to pick up large objects like stones, large pieces of paper or any item that may clog the Appliance.
  11. Do not use Appliance to pick up flammable or combustible materials such as gasoline, printer or copier toner, or use in areas where they may be present.

  12. Do not use Appliance to pick up anything that is burning or smoking, such as cigarettes, matches, hot ashes, or anything that could cause a fire.

  13. Do not put objects into the suction intake. Do not use if the suction intake is blocked. Keep the intake clear of dust, lint, hair, or anything that may reduce air flow.
  14. Take care not to damage the power cord. Do not pull on or carry the Appliance or Auto-Empty Station by the power cord, use the power cord as a handle, close a door on the power cord, or pull power cord around sharp edges or corners. Do not run Appliance over the power cord. Keep power cord away from hot surfaces.
  15. If the power cord is damaged, it must be replaced by the manufacturer or its service agent in order to avoid a hazard.
  16. Do not use with a damaged power cord or receptacle. Do not use the Appliance or Auto-Empty Station if it is not working properly, has been dropped, damaged, left outdoors, or come in contact with water. It must be repaired by the manufacturer or its service agent in order to avoid a hazard.
  17. The lithium battery type suitable for CH2403 is max. 8 cells, max. nominal voltage DC 14.4 V, and rated capacity 4,800 mAh. The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance.
  18. Turn OFF the power switch before cleaning or maintaining the Appliance.
  19. The plug must be removed from the receptacle before

cleaning or maintaining the Auto-Empty Station.
24. Remove the Appliance from the Auto-Empty Station, and turn OFF the power switch to the Appliance before removing the battery for disposal of the Appliance.
25. The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance.
26. Please dispose of used batteries according to local laws and regulations.
27. Do not incinerate the Appliance even if it is severely damaged. The batteries can explode in a fire.
28. When not using the Auto-Empty Station for a long period of time, please unplug it.
29. The Appliance must be used in accordance with the directions in this Instruction Manual. ECOVACS ROBOTICS cannot be held liable or responsible for any damages or injuries caused by improper use.
30. The robot contains batteries that are only replaceable by skilled persons. To replace the robot's battery, please contact Customer Service.
31. If the robot will not be used for a long time, power OFF the robot for storage and unplug the Auto-Empty Station.
32. WARNING: For the purposes of recharging the battery, only use the detachable supply unit CH2403 provided with the Appliance.

Device Update

Typically, some devices are updated bi-monthly, but not always so specific.

Some devices, especially those that went on sale more than three years ago, will only be updated if a critical vulnerability is found and fixed.

To satisfy RF exposure requirements, a separation distance of 20~cm or more should be maintained between this device and persons during device operation.

To ensure compliance, operations at closer than this distance is not recommended. The antenna used for this transmitter must not be co-located in conjunction with any other antenna or transmitter.

Ensure the robot is always connected to a network, for smart features to function properly.

Class II
Short-circuit-proof safety isolating transformer
Switch mode power supply
For indoor use only
Direct current
Alternating current
Read all instructions before using (this appliance)
Time-lag miniature fuse-link

For EU Countries

For EU Declaration of Conformity information, visit https:// www.ecovacs.com/global/compliance

ECOVACS Deebot N20 Plus - For EU Countries - 1

Correct Disposal of this Product

This marking indicates that this product should not be disposed of with other household waste throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To recycle your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can safely recycle this product.

European Union Compliance Statement Information on Disposal for Users of Waste Electrical & Electronic Equipment

ECOVACS Deebot N20 Plus - European Union Compliance Statement Information on Disposal for Users of Waste Electrical & Electronic Equipment - 1

This symbol on the product or on its packaging indicates that used electrical and electronic products should not be mixed with unsorted municipal waste.

For proper treatment, it is your responsibility to dispose of your waste equipment by arranging to return it to designated collection points.

Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling.

To return your used device, please use the return and collection systems or contact the retailer where the product was purchased, which is free of charge, please contact your local authority for further details of your nearest designated collection point.

Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.

Restriction of the use of certain hazardous substances (RoHS) Directive

Ecovacs Home Service Robotics Co., Ltd. hereby declares the whole product including parts (cables, cords, and so on) meets the requirements of RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863 on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast" or "RoHS 2.0").

Radio Equipment Directive

Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product listed in this section comply with the essential requirements and other relevant provisions of the Radio Equipment Directive 2014/53/EU.

Europe Authorised Representative:

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ECOVACS Europe GmbH

Holzstrasse 2 | D-40221 Düsseldorf | Germany

Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product comply with the essential requirements and other relevant provisions of the RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863, the Radio Equipment Directive 2014/53/EU. The declaration of conformity can be viewed at the following address: https://www.ecovacs.com/global/compliance.

PACKAGE CONTENTS

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Robot

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Auto-Empty Station

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Side Brush

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Instruction Manual

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Base

OZMO Pro 2.0 Vibrating Mopping System and Vacuum Module (PKX55)

ECOVACS Deebot N20 Plus - OZMO Pro 2.0 Vibrating Mopping System and Vacuum Module (PKX55) - 1
OZMO Pro 2.0
Vibrating Mopping System

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Washable
Mopping Pad

ECOVACS Deebot N20 Plus - OZMO Pro 2.0 Vibrating Mopping System and Vacuum Module (PKX55) - 3
Vacuum Module
(pre-installed)

Water Tank and Mopping Pad Module (PKX56)

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Reservoir
(pre-installed)

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Mopping Pad Plate

ECOVACS Deebot N20 Plus - Water Tank and Mopping Pad Module (PKX56) - 3
Washable
Mopping Pad

Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.

PRODUCT DIAGRAM

ECOVACS Deebot N20 Plus - PRODUCT DIAGRAM - 1
Robot

Short Press: Return to charge
Short Press: Start/Pause/Continue Long Press: Power on/off
Short Press: Start/End Spot Clean Long Press: Child Lock

Connect APP: Short press RESET button and follow voice prompts to connect to the App. Restore to default settings: Press and hold RESET Button for 5 s. After you hear the voice prompt, the startup music will be played and the robot will be restored to default settings.

ECOVACS Deebot N20 Plus - PRODUCT DIAGRAM - 2
RESET Button

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Bottom View (DKX55)
OZMO Pro 2.0 Vibrating Mopping System

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Bottom View (DKX56)

Mopping Pad Module
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Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.

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Auto-Empty Station

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SENSORS NOTES BEFORE CLEANING

Name Functional Description
Navigation ModuleBy utilizing the principle of triangulation, which involves emitting and receiving laser beams reflected by surrounding objects, precise distance measurement information between the DEEBOT and nearby objects can be calculated through algorithms. When the DEEBOT moves within a certain environment, the positions of surrounding objects are determined to create a spatial map of the DEEBOT's surroundings. The measurement range is 0.8 m.
Obstacle Avoidance ModuleWith three sets of infrared transmitter and receiver pairs, it operates on the principle of infrared reflection to gauge obstacle distances by signal strength. The maximum detection range is approx. 10 cm.
Anti-drop SensorWith infrared distance measurement, the infrared sensor can detect the distance between the bottom of DEEBOT and ground. DEEBOT will not move forward when there are stairs in front or the identified distance exceeds the preset threshold, realizing the Anti-drop. The trigger distance is approx. 60 mm.
Carpet Detection SensorThe ultrasound probe can emit ultrasonic waves with a frequency of 300KHZ. The energy of the ultrasonic waves is absorbed by the carpet. If the reflected energy is below the threshold, the DEEBOT recognizes the presence of the carpet. According to ECOVACS lab tests, currently, over 50 types of carpets available on the market can be identified.
Edge SensorWith infrared distance measurement, DEEBOT can detect the distance between itself and objects on its right side. When there is a wall or obstacle on the right side, DEEBOT will perform edge cleaning to avoid missing spots or collisions.
Anti-collision SensorWhen the transmitted signal is blocked by an obstacle, the signal receiver will not be able to receive the signal. With this principle, the robot will avoid obstacles when colliding with them.

ECOVACS Deebot N20 Plus - SENSORS NOTES BEFORE CLEANING - 1

Tidy up the area to be cleaned by putting furniture, such as chairs, in their proper place.

ECOVACS Deebot N20 Plus - SENSORS NOTES BEFORE CLEANING - 2

During the first use, make sure each room door is open to help DEEBOT fully explore your house.

ECOVACS Deebot N20 Plus - SENSORS NOTES BEFORE CLEANING - 3

It may be necessary to place a physical barrier at the edge of a drop to stop the unit from falling over the edge.

ECOVACS Deebot N20 Plus - SENSORS NOTES BEFORE CLEANING - 4

Put away objects including cables, clothes and slippers, etc. on the floor to improve the cleaning efficiency.

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Before using the product on a rug with tasseled edges, please fold the rug edges under.

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Please do not stand in narrow spaces, such as hallways, and make sure not to block sensors.

QUICK START

Please remove all protective materials before use.

Installation

The sound of Click indicates proper installation.

ECOVACS Deebot N20 Plus - Installation - 1

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Place the Auto-Empty Station

Keep the area around the Auto-Empty Station clear of objects, especially objects with reflective surfaces.

ECOVACS Deebot N20 Plus - Place the Auto-Empty Station - 1

DOWNLOAD THE ECOVACS HOME APP

To enjoy all available features, it is recommended to control your DEEBOT via the ECOVACS HOME App.

  1. Scan the QR Code under the Top Cover to download the App.

ECOVACS Deebot N20 Plus - DOWNLOAD THE ECOVACS HOME APP - 1

  1. Search ECOVACS HOME to download the App.

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Download on the App Store

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ECOVACS HOME

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Get it on Google Play

POWER ON DEEBOT

Press and hold for 3 seconds to power on DEEBOT.

ECOVACS Deebot N20 Plus - POWER ON DEEBOT - 1

Wi-Fi Network Requirements:

  • You are using a 2.4 GHz or 2.4/5 GHz mixed network.
  • Your router supports 802.11b/g/n and IPv4 protocol.
  • Do not use a VPN (Virtual Private Network) or Proxy Server.
  • Do not use a hidden network.
    WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
  • WEP EAP (Enterprise Authentication Protocol) is not supported.
  • Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North America (refer to local regulatory agency).
  • If you are using a network extender/repeater, the network name (SSID) and password are the same as your primary network.
  • Please enable the WPA2 on your router.

Wi-Fi Indicator

Flash Disconnected to WI-Fi
Flashing quickly Connectng the App
On Connected to Wi-Fi

Please be aware that the realization of intelligent functions such as remote startup, voice interaction, 2D map display and control settings, and personalized cleaning (depending on different products) requires users to download and use the ECOVACS HOME App, which is constantly updated. You need to agree to our Privacy Policy and User Agreement before we can process some of your basic and necessary information and enable you to operate the product. If you do not agree with our Privacy Policy and User Agreement, some of the aforementioned intelligent functions cannot be realized through the ECOVACS HOME App, but you can still use the basic functions of this product for manual operation.

CHARGE DEEBOTCONNECT DEEBOT WIT

Short press to recall DEEBOT back to the Auto-Empty Station to charge.

ECOVACS Deebot N20 Plus - CHARGE DEEBOTCONNECT DEEBOT WIT - 1

OPERATE DEEBOT

Remove the Mopping Pad Plate/Module before mapping. When creating a map for the first time, please follow DEEBOT to help eliminate some minor issues.

For example, DEEBOT may get stuck under the furniture. Please refer to the following solutions:

① Raise your low sitting furniture if possible;
Cover the bottom of the furniture.
③ Set up Virtual Boundary via the App.

Before first vacuuming, please make sure DEEBOT is in the Charging Station and fully charged. Short press to start cleaning and mapping.

ECOVACS Deebot N20 Plus - OPERATE DEEBOT - 1

Note:

  • Do not frequently remove washable mopping pads.
  • Do not use a rag or any other object to scratch the Moping Pad Plate.
  • When the ECOVACS HOME App prompts that the mops need to be replaced, please replace them in time. Explore more accessories at ECOVACS HOME App or at https://www.ecovacs.com.

REGULAR MAINTENANCE

Maintenance Frequency

To ensure optimal performance, perform maintenance tasks and replace parts at the following frequencies:

PartMaintenance FrequencyReplacement Frequency
Washable Mopping Pads After each cleaning Every 1-2 months
Side Brush Every 2 weeks Every 3-6 months
Brush Every weekEvery 6-12 months
Filter Every weekEvery 3-6 months
Navigation Module Obstacle Avoidance Module Anti-drop Sensors Carpet Detection Sensor Edge Sensor Bumper Charging Contacts Universal WheelEvery week /
Dust Container After each cleaning Every 1-2 months
Dust Container Filter Every 3-6 monthsEvery 3-6 months/After multiple washes

Note: Explore more accessories in the ECOVACS HOME App or at https://www.ecovacs.com.

Maintain Dust Bin Maintain Brush and Side Brush

ECOVACS Deebot N20 Plus - Maintain Dust Bin Maintain Brush and Side Brush - 1
1

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2

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3

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4

5
ECOVACS Deebot N20 Plus - Maintain Dust Bin Maintain Brush and Side Brush - 6
Note: Completely dry the Filter before use.
It is recommended that you purchase filters and cleaning tools from the
ECOVACS HOME App store or the official ECOVACS online store at https://www.
ecovacs.com.

ECOVACS Deebot N20 Plus - Maintain Dust Bin Maintain Brush and Side Brush - 7
Brush
1

ECOVACS Deebot N20 Plus - Maintain Dust Bin Maintain Brush and Side Brush - 8
2

3
ECOVACS Deebot N20 Plus - Maintain Dust Bin Maintain Brush and Side Brush - 9
Side Brush

ECOVACS Deebot N20 Plus - Maintain Dust Bin Maintain Brush and Side Brush - 10
1

ECOVACS Deebot N20 Plus - Maintain Dust Bin Maintain Brush and Side Brush - 11

Maintain Dust Container and Its Filter

Press the Container Release Button, and remove the Dust Container.

ECOVACS Deebot N20 Plus - Maintain Dust Container and Its Filter - 1

Press the Dust Release Toggle to open the bottom of the Dust Bin, and empty the trash.

ECOVACS Deebot N20 Plus - Maintain Dust Container and Its Filter - 2

  • It is recommended that you clean the Filter every 6 months. You can wash and air-dry it for reuse, or purchase a new one.

Twist off the top and remove the Filter.

ECOVACS Deebot N20 Plus - Maintain Dust Container and Its Filter - 3

4 Remove the multi-cone structure.

ECOVACS Deebot N20 Plus - Maintain Dust Container and Its Filter - 4

  • It is not recommended to wash the multi-cone structure. If needed, you can use a wet cloth to wipe it and let it air-dry.

5 Rinse the Dust Container with water or wipe it with a wet cloth.

ECOVACS Deebot N20 Plus - Maintain Dust Container and Its Filter - 5

  • Please make sure to air-dry the Dust Container before using it again.

Maintain Other Components Storage

Navigation Module

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Bumper Charging ContactsEdge Sensor

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Universal Wheel Driving Wheels

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Press the Power Button for 5 s to power the robot off.

Make sure to fully charge and power OFF the robot before storing it. Recharge it

Every 1.5 months to prevent the battery from over-discharging.

ECOVACS Deebot N20 Plus - Maintain Other Components Storage - 9

Please note that the robot cannot charge when powered OFF.

  • when the robot is not in use, it is recommended to keep it powered ON and charging, to prepare for the next cleaning cycle.
  • If the battery becomes over-discharged or remains unused for an extended period, the robot may not charge properly. In this case, please contact us for assistance. Do not attempt to disassemble the battery on your own.

TROUBLESHOOTING

No.Malfunction Possible Cause Solution
1The robot is not able to connect to ECOVACS HOME App.Incorrect Wi-Fi username and password entered. Make sure to enter correct Wi-Fi username and password entered.
The robot is not within range of your home Wi-Fi signal. Make sure that the robot is within range of your home Wi-Fi signal.
The robot is not in the configuration state. When the robot is powered on, press the RESET Button and release it after hearing the voice prompt for starting network setup. The Wi-Fi indicator will flash, indicating that the robot is in the configuration state.
You are not using a 2.4GHz or 2.4/5 GHz mixed network. The robot currently does not support 5 GHz networks. Please use the 2.4 GHz or 2.4/5 GHz options instead.
Incorrect app installed. Please download and install the ECOVACS HOME App.
2The map is lost. The map might be lost if you move the robot when cleaning.Move the robot to the front of the Station to retrieve the map. Find the restored map in Map Management and tap "Use This Map" to retrieve it. If this issue persists, please restart mapping.
3Unable to create the furniture map in the App.The robot does not start cleaning from the Station. The robot must start cleaning from the Station.
Moving the robot during cleaning might cause the map to be lost. During cleaning, do not move the robot.
Auto cleaning is not finished. Make sure the robot automatically return to the Station after cleaning.
4No signal found. Unable to return to the Station.The Station is incorrectly placed. Please place the Station correctly according to the instructions in the [CHARGE DEEBOT] section.
The Station is out of power or manually moved. Check whether the Station is connected to the power supply. Do not manually move the Station.
The robot does not start cleaning from the Station. It is recommended that the robot start cleaning from the Station.
The charging route is blocked. For example, the door of the room with the Station is closed. Keep the charging route clear.
5The robot returns to the Station before it has finished cleaning.The room is so large that the robot needs to return to recharge. Please enable Auto Resume. For more details, please follow the App instructions.
The robot is unable to reach certain areas blocked by furniture or barriers. Tidy up the area to be cleaned by putting furniture and small objects in their proper place.
6The robot is unable to charge.The Station is not connected to the power supply. Make sure the Station is connected to the power supply and its indicator light is on.
The robot's Charging Contacts are not fully in contact with the Station's. Make sure that the robot's Charging Contacts have full contact with the Station's, and the button flashes. Check whether the robot's and Station's Charging Contacts are dirty. Please clean these parts according to the instructions in the [RUGULAR MAINTENANCE] section.
The battery temperature is too high or too low. Please charge and use the robot within the temperature range of 0-40°C.
The battery over-discharges due to prolonged periods of non-use. It is recommended that you use this product regularly. If charging issues occur due to prolonged non-use, please contact customer service for assistance.
7The robot is very loud during cleaning.The Brush/Side Brush is entangled, or the Dust Bin/Filter is blocked. It is recommended to clean the Brush, Side Brush, Dust Bin, Filter, etc. regularly.
The robot is in Strong Mode. Switch to Standard Mode.
8The robot gets stuck while working and stops.The robot is tangled with objects on the floor (electrical wires, curtains, carpet fringing, etc.) The robot will try various ways to free itself. If it is unsuccessful, manually remove the obstacles and restart. Please raise the furniture, set a physical barrier, or set a Virtual Boundary via the ECOVACS HOME App.
The robot might be stuck under furniture with an entrance of similar height.
9During cleaning, the robot may encounter issues like a disorderly route, biased movement, repeated passes over the same spots, and missing small areas. (If a large area is temporarily missed, rest assured that the robot will autonomously return to ensure thorough cleaning.)Objects such as wires and slippers placed on the ground may obstruct the robot. Before cleaning, please tidy up scattered wires, slippers, and other objects on the ground as much as possible. If there is any area missed during cleaning, the robot will correct it automatically. Please refrain from interfering (such as moving the robot or blocking its route).
The Driving Wheels may slip on the ground when the robot climbs steps, thresholds, and door bars, which can affect its ability to navigate the entire home environment. It is recommended to close the door of the affected area and cleaning it separately. After cleaning, the robot will return to its starting location. Please feel confident in using this method.
On freshly waxed or polished floors, as well as smooth tiles, there may be less friction between the Driving Wheels and the floor. Please wait for the wax to dry before cleaning.
Due to different home environments, some areas cannot be cleaned. Tidy up the home environment to ensure that the robot can enter for cleaning.
The Navigation Module may be dirty or blocked by foreign objects. Wipe it with a clean, soft cloth or clear any foreign objects.
10After returning to the Station, the robot does not empty its Dust Bin.Manually moving the robot back to the Station might not trigger the Auto-Empty function.
In Do Not Disturb mode, the robot will not empty the dust after returning back to the Station.
If the above possible causes have been ruled out, components of the Station may be abnormal.
11Auto-Empty unsuccessful.The outlet of the Dust Bin is blocked by foreign objects.
12Dust leakage occurs during working.The outlet of the Dust Bin is blocked by foreign objects.
13The Reservoir/Dust Bin drops off.It is not properly installed. Make sure it clicks into place.
14Driving Wheels are stuck.Driving Wheels are tangled or obstructed by foreign objects.
15The robot fails to perform Auto Resume.The robot is in Do Not Disturb mode. The robot cannot perform Auto Resume in Do Not Disturb mode.
The robot does not automatically return to the Station.
16The cleaning task is not conducted at the scheduled time.The schedule has been canceled. Reschedule the cleaning task.
The robot's battery is low. Charge it.
The robot is in Do Not Disturb mode. The robot cannot perform scheduled cleaning in Do Not Disturb mode.

TECHNICAL SPECIFICATIONS

Model DKX55/DKX56
Rated Input 20 V 1 A Charging Time 6.5 h---
Auto-Empty Station CH2403
Rated Input 100 V ~ 50-60 Hz
Rated Input Current (Charging) 0.5 A Rated Output 20 V 1 A---
Power (Emptying) 1000 W
DEEBOT Dimensions (L"W"H mm) 353*351*99
Auto-Empty Station Dimensions (L"W"H mm)356*180*380

Output power of the Wi-Fi module is less than 100mW

Note: Technical and design specifications may be changed for continuous product improvement.

Explore more accessories at https://www.ecovacs.com.

ECOVACS Deebot N20 Plus - TECHNICAL SPECIFICATIONS - 1

ECOVACS Deebot N20 Plus - TECHNICAL SPECIFICATIONS - 2

Please use the mobile camera to scan the QR code and obtain the user guide.

https://www.ecovacs.com/global/compliance.

LIEFERUMFANG

ECOVACS Deebot N20 Plus - LIEFERUMFANG - 1
Roboter

ECOVACS Deebot N20 Plus - LIEFERUMFANG - 2
Vy underifran (DKX56)

LADDA DEEBOTANSLUT DEEBOT MED AP

  1. Scan QR-koden under topdaekslet for at downloade appen.

ECOVACS Deebot N20 Plus - LADDA DEEBOTANSLUT DEEBOT MED AP - 1

  1. Sog i ECOVACS HOME for at downloade appen.

ECOVACS Deebot N20 Plus - LADDA DEEBOTANSLUT DEEBOT MED AP - 2

ECOVACS Deebot N20 Plus - LADDA DEEBOTANSLUT DEEBOT MED AP - 3

ECOVACS Deebot N20 Plus - LADDA DEEBOTANSLUT DEEBOT MED AP - 4

TAEND FOR DEEBOT

Tryk pà og hold (hede i 3 sekunder for at tande for DEEBOT.

ECOVACS Deebot N20 Plus - TAEND FOR DEEBOT - 1

Krav til wi-fi-netvark:

No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street,

Wuzhong District, Suzhou, Jiangsu, China.

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Product information

Brand : ECOVACS

Model : Deebot N20 Plus

Category : Vacuum Cleaner