Q: What does error 12 (E12) mean on the YOO DIGITAL I.WIP 2000?

Error 12 (E12) on the YOO DIGITAL I.WIP 2000 means: “Too many obstacles have been detected” This indicates that the robot has encountered an area with too many barriers, walls, furniture, or items that prevent it from moving freely or navigating normally in the room. Solutions to try: Move the device to another area or room with more free space Check that the cleaning area does not contain too many small pieces of furniture, cables, or objects on the floor that block the passage Clear obstacles around the robot Wait a few seconds, then restart the cleaning If error 12 persists after these checks, there may be a problem with the obstacle detection sensors. Refer to the troubleshooting section in the manual or contact customer service.

Question 1

What does error 12 (E12) mean on the YOO DIGITAL I.WIP 2000?

Accepted Answer

Error 12 (E12) on the YOO DIGITAL I.WIP 2000 means: “Too many obstacles have been detected”

This indicates that the robot has encountered an area with too many barriers, walls, furniture, or items that prevent it from moving freely or navigating normally in the room.

Solutions to try:

Move the device to another area or room with more free space
Check that the cleaning area does not contain too many small pieces of furniture, cables, or objects on the floor that block the passage
Clear obstacles around the robot
Wait a few seconds, then restart the cleaning

If error 12 persists after these checks, there may be a problem with the obstacle detection sensors. Refer to the troubleshooting section in the manual or contact customer service.

Question 2

How to use the PICKYOO coffee machine?

Accepted Answer

Here are the steps to use your PICKYOO machine:

Before first use, clean the machine, especially the capsule holder and the water tank. Fill the tank with cold water at room temperature (15-30°C), place the capsule holder in the machine without a capsule, then press the Single cup or Double cup button twice. This preparation fills the hot water system and preheats the machine to achieve the right extraction temperature.

To prepare a cup of coffee, remove the water tank and fill it with cold water up to the MAX mark (capacity: 1 liter). Press the ON/OFF button to preheat the machine (wait a few minutes). Lift the locking lever to release the capsule holder, then place your capsule (or 2 capsules for a double cup) in the center of the holder. The capsules should have a diameter of 55-60 mm and a thickness of 6 mm, with a capacity of 6-7 g for a small cup (100 ml) or 12-14 g for a large cup (200 ml).

Replace the capsule holder in the machine and lock the lever. Place a clean cup under the spout, then press the Single cup or Double cup button according to the desired volume. The preparation stops automatically once the volume is reached (100 ml or 200 ml). Wait 10 seconds after stopping before lifting the lever, then remove the capsule holder and empty it to dispose of the used capsule. Capsules should never be reused.

Regular maintenance, an automatic rinse cycle (without a capsule) regularly cleans the system. Replace the capsule holder in the machine and start a preparation cycle to clean the inside. The drip tray is removable and can be cleaned by rinsing it under water, preferably with a little dish soap if necessary. After each preparation, immediately remove the used capsule to avoid any blockage of the holder.

Descaling, regular descaling extends the life of your machine and ensures optimal coffee quality. The recommended frequency depends on the hardness of the water in your area: every 6 months for soft water (0-7°dH), every 3 months for medium hardness water (7-14°dH), every 6 weeks for hard water (14-21°dH), and every 4 weeks for very hard water (beyond 21°dH). To descale, fill the tank up to the MAX mark with an appropriate descaling product, place a bowl under the spout, plug in the machine, press ON/OFF, then run cycles for about 1 minute by alternately pressing Single cup and Double cup. Repeat until the tank is empty, then start again with clean water until the water that flows out is clear and odorless.

Important safety points: the machine has an automatic shut-off after 1 hour of inactivity to save energy (just press ON/OFF to restart it). Never lift the lever immediately after preparation to avoid splashes of hot water. Always ensure that the lever is locked before starting a preparation. The machine does not operate at altitudes above 1500 meters and should never be immersed in water or placed in the dishwasher.

Question 3

What type of battery is used by the YOO DIGITAL COOKYOO 2000 robot?

Accepted Answer

The YOO DIGITAL COOKYOO 2000 robot does not use a rechargeable battery. This device is a wired electric kitchen robot that must be plugged into your household power supply.

Before using your device, check that the voltage indicated on the robot matches that of your home installation (generally 220-240V in France and Europe).

Power supply and cord: The device is equipped with a power cord that you must plug into a standard electrical outlet. Never plug the device into a timer. If the power cord is damaged, it must be replaced by the manufacturer YOO DIGITAL, an authorized after-sales service, or a qualified technician to avoid any risk of accident.

Usage instructions: Always unplug the device immediately after use and before cleaning. Never immerse the motor unit in water. The motor does not contain any battery, and its proper functioning depends solely on a correctly established power supply.

If you encounter a power issue or if the device does not work, check that the device is properly plugged in and that the electrical outlet is functioning. For any persistent issues, contact YOO DIGITAL customer service.

Question 4

How do I start and operate my YOO DIGITAL COOKYOO 2000 robot that turns on but does not function?

Accepted Answer

If your YOO DIGITAL COOKYOO 2000 robot turns on but does not start properly, here are several steps to follow to get it working:

1. Check the power supply

Make sure the battery is sufficiently charged. A low battery may prevent the robot from starting fully.
If the device is plugged in, check that the outlet is working and that the power cable is properly connected.

2. Select an operating mode

The robot may require selecting a mode or program before starting (for example, cooking, cleaning, etc.). Use the buttons or touchscreen to choose the desired mode.

3. Check accessories and setup

Ensure that all necessary accessories are correctly installed and locked in place, as some robots do not start if an item is improperly positioned.

4. Reset the device

Try turning off and then turning on the robot after a few minutes to reset its system.

5. Check the indicator lights

Observe the indicator lights that may signal a problem or an error code to resolve.

By following these tips, your robot should be able to start and operate normally. If the problem persists, it may be helpful to contact customer service for more in-depth technical assistance.

User manual YOO DIGITAL : user manuals and guides in PDF

Models YOO DIGITAL most viewed

Browse manuals YOO DIGITAL by appliance type

Recent questions about devices YOO DIGITAL