Question 1

What support/tripod do you recommend for fixing an Atlantic ZENEO 100L ACI hybrid?

Accepted Answer

For your Atlantic ZENEO 100L ACI hybrid, several mounting solutions are available depending on your wall configuration:

If your wall can support the weight:

Quick mounting plate - Specifically designed for vertical wall models. This is the standard solution when the wall structure allows it.
Universal mounting bracket - Allows you to reuse old mounts if you are replacing an old water heater.

If your wall is not load-bearing:

Universal tripod - Ideal in the absence of a load-bearing wall. Offers improved stability thanks to its non-marking pads.

Alternative mounting option:

Ceiling mounting kit - For vertical wall models, robust and tested for overload (+50 kg). Must be complemented by a strapping kit.

Depending on your wall situation and available space, consult the complete ZENEO manual or contact your installer to validate the choice suitable for your model 153109.

Question 2

How to download and print the ATLANTIC water heater manual?

Accepted Answer

Yes, you can easily download the manual in PDF format and print it directly. A download button is available at the top of this page with the symbol ⬇ Download. The PDF file contains the 18 complete pages of the ATLANTIC Chaufféo water heater manual, including installation, operation, and maintenance instructions.

Once downloaded, you can print it directly from your PDF reader, possibly selecting the double-sided option to save paper. This will allow you to have the complete guide close to your device for easy reference to the thermostat adjustment steps (position 5 for 65 °C by default) or maintenance procedures.

Question 3

Why does my ATLANTIC water heater emit an intermittent beep from time to time?

Accepted Answer

An intermittent beep emitted by your ATLANTIC water heater can have several possible causes. Here are the most common reasons:

1. Normal operating signal

Some models of water heaters emit a beep to indicate that they are in heating phase or in economy mode. This beep may occur periodically and does not necessarily indicate a problem.

2. Temperature alert

The beep may signal that the water temperature has exceeded the set limit or that there is an anomaly related to the thermostat. This serves as an alert to avoid any risk of overheating.

3. Technical malfunction

An intermittent beep may also indicate a technical problem, such as a fault in the thermostat, the heating element, or another internal component. In this case, it is advisable to have the device checked by a professional.

4. Maintenance required

Sometimes, the beep may signal that maintenance is required, such as descaling or a general check of the device to ensure its proper functioning.

What to do?

Check the control panel for any error codes or indicator lights.
Note the frequency and conditions of the beep occurrence to assist with diagnosis.
If the beep persists and you suspect a malfunction, contact a qualified technician for inspection and repair.

Question 4

How to disable automatic mode to manually adjust the temperature on the ATLANTIC Divali radiator?

Accepted Answer

On the ATLANTIC Divali radiator, if the temperature changes automatically without your intervention, it means that the device is probably in automatic or programmed mode. To regain manual control of the temperature, here’s how to proceed:

Identify the current operating mode

On the side panel, observe the symbols that are displayed on the screen.
Look for a clock symbol or an icon indicating a programming or automatic mode.

Switch to manual mode

Press the button or symbol that corresponds to manual or comfort mode. This symbol may be a sun or an icon indicating a fixed setting.
If multiple modes are scrolling, select the one that disables automatic programming.

Set the desired temperature

Once in manual mode, adjust the temperature to the desired value using the + or - buttons.
Ensure that the displayed temperature remains stable and does not change automatically anymore.

By following these steps, you should be able to manually control the temperature of your ATLANTIC Divali radiator and avoid automatic changes during the night or at other times.

Question 5

How to identify and obtain information about the ATLANTIC vertical radiator model code 503118 Q1V-BD1 2000W?

Accepted Answer

The ATLANTIC vertical radiator referenced 503118 Q1V-BD1 2000W is a model from the connected Sokio range. The designation Q1V-BD1 means: Q = connected model, V = vertical format, BD1 = digital control. This electric radiator is specially designed for residential heating with an aluminum heating body and advanced thermal regulation features.

Technically, this radiator has a nominal power of 2000 Watts (maximum continuous power), with the ability to modulate its power between 0.75 W and 2000 W according to your needs. Its dimensions are 450 mm wide, 1575 mm high, and 135 mm thick, with a weight of 15.5 kg. The aluminum heating body ensures rapid temperature rise and better heat distribution compared to traditional radiators. This device operates across the entire range of -10°C to 55°C and has a very low auxiliary power consumption of only 0.95 W in standby mode.

For thermal regulation, this model is equipped with a digital electronic thermostat located on the side of the radiator, allowing precise adjustment of the set temperature. It features automatic window opening and closing detection that automatically reduces the temperature to save energy when a window is opened. The radiator offers three operating modes: AUTO mode (intelligent control that learns the characteristics of your room), BASIC mode (simple access to temperature), and PROG mode (manual weekly programming).

This radiator is connected and can be controlled remotely via the Atlantic Cozytouch application (requiring a Cozytouch connection bridge and an identifier). This feature allows you to control the heating from your smartphone or tablet, schedule time slots, and optimize your energy consumption. The device has a consumption indicator that helps you visualize and optimize your usage.

To identify your device with ATLANTIC customer service, refer to the nameplate located on the right side of the radiator. You will find the commercial code (C), the serial number (E), and the manufacturer number (F). These references are essential for any technical support, maintenance, or troubleshooting requests. The device comes with a 2-year parts warranty and customer support services with a 5/7 breakdown compensation in France.

During installation, respect the minimum and maximum distances from furniture to ensure optimal detection. Never place the device in a draft (open door, air conditioning outlet) that would disrupt its regulation. It is advisable to install this radiator at an appropriate height for the detection sensors to function correctly. If you need troubleshooting or specific usage advice, do not hesitate to contact ATLANTIC customer service by providing the commercial code and serial number of your device.

Question 6

What does error code 7 mean on an ATLANTIC ZENEO heater and how can it be resolved?

Accepted Answer

Error code 7 on an Atlantic Zeneo thermodynamic water heater indicates a fault in the "Anti dry heating" detection system. This system protects the device from dangerous overheating in the absence of water or due to an electrical conductivity problem with the water.

Absence of water in the water heater — This is the most common cause of this error. Check that the water heater is properly filled with water. To do this, open a hot water tap: water should flow normally. If no water comes out or very little, the tank is empty or insufficiently filled. Fill the device by opening the cold water supply and leaving a hot water tap open until a continuous flow of water appears. Let the device rest for 30 minutes, then restart it.

Water too low in conductivity or insufficient hardness — The Zeneo operates correctly only with water that has a hardness greater than 15° French. If your water is too soft (distilled water, rainwater, or in a region with very soft water), the anti-corrosion protection system cannot function properly and triggers error 7. Check with your water supplier about the hardness of your water. If it is insufficient, you need to install a water softener that complies with standards (CSTB approved in France) and is correctly adjusted.

Faulty connections or anti-corrosion system — If error 7 persists after checking the filling and water hardness, it may be due to a disconnection of the internal connectors of the anti-corrosion protection system or a fault in the heating element. Turn off the device completely for 30 minutes, then restart it. If the error reappears immediately after restarting, the protection system is defective and the heating element needs to be replaced.

If in doubt or if the error persists despite these checks, contact an authorized Atlantic installer or customer service. The Zeneo comes with a 2-year warranty on the device and 5 years on the tank, which may cover a replacement of the heating element if the cause is a manufacturing defect.

Question 7

What does a turned-off LED on the ATLANTIC pilot wire wall box mean and how can I resolve this issue?

Accepted Answer

A turned-off LED on your ATLANTIC pilot wire wall box may indicate several situations related to the power supply or the operation of the device. Here are the main possible causes and the steps to diagnose and resolve this issue:

1. Checking the power supply

Ensure that the box is properly powered.
Check the circuit breaker or fuse associated with the box and verify that they are not tripped or blown.

2. Checking electrical connections

Inspect the cables and connections of the box for any loose, disconnected, or damaged wires.
Poor contact may prevent proper power supply and turn off the LED.

3. Checking the thermostat or associated controls

If the box is controlled by a thermostat or another control system, ensure that it is functioning and properly set.
A fault in the thermostat may prevent the box from activating and thus the LED from lighting up.

4. Resetting the box

Unplug the box for a few minutes, then plug it back in to attempt a reset.
This operation may resolve some temporary malfunctions.

5. Professional intervention

If after these checks the LED remains off, it is recommended to contact ATLANTIC customer service or a qualified electrician for a thorough diagnosis and possible repair.

Question 8

How do I adjust the dial on the ATLANTIC water heater to get hotter water?

Accepted Answer

To increase the water temperature of your ATLANTIC Chaufféo water heater, you need to adjust the potentiometer (dial) of the electronic thermostat located inside the protective cover of the water heater. This thermostat controls the heating of all the water contained in the tank.

Location and access: Unscrew the fixing screw of the protective cover located on the side of the water heater to access the thermostat. Inside the cover is the connection label with the adjustment diagram. You will find the potentiometer numbered with positions generally ranging from 1 to 7.

How to adjust: Turn the potentiometer to the right (clockwise) to increase the water temperature. The factory setting of the ATLANTIC Chaufféo water heater is position 5, corresponding to approximately 65°C. To obtain hotter water, turn it to position 6 or 7. After making the adjustment, carefully close the cover and screw the fixing screw back in.

Action time: Be patient: after adjusting the potentiometer, you will need to wait several hours (generally 4 to 8 hours depending on the capacity of your tank) for the water to reach the newly programmed temperature. Test the water at the hot water tap to check that it meets your expectations.

Attention to safety limits: For safety and energy-saving reasons, do not set the temperature too high. For bathrooms, the maximum temperature should be 50°C at the draw-off points. For other rooms (kitchen, etc.), it should not exceed 60°C. A setting that is too high increases the risk of burns and consumes more electricity.

If you are unsure about the setting, consult the technical label located inside the cover of the water heater that indicates the correspondences between each numbered position and the temperature in degrees Celsius.

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