SS-16190 - Vacuum Cleaner Sogo - Free user manual and instructions

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Sogo SS-16190 - Vacuum Cleaner
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Product type Stick vacuum mop
Brand Sogo
Model SS-16190
Power supply 100-240 V ~ 50/60 Hz, 230 W (36 V DC adapter, 0.5 A)
Battery type Li-ion 28.8 V, 2600 mAh
Runtime 50 min (standard speed) / 22 min (high speed)
Charging time 6 hours max.
Clean water tank capacity 630 ml max.
Dirty water tank capacity 500 ml max.
Motor type BLDC (brushless), 28.8 V, 150 W, 1500 rpm
Suction power 7 kPa (standard) / 13 kPa (high)
Air flow 30 ml/min (standard) / 50 ml/min (high)
Filtration Filter + HEPA filter
Noise level ≤78 dBA
Cleaning modes Smart, Max, Suction/water, Silent
LED display Yes
Auto-cleaning function Yes
Indicators Low battery, clean water tank empty, dirty water tank full, roller brush jam
Included accessories Charging station, adapter, cleaning solution, cleaning brush
Work surface Marble, wood, tile, vinyl
Voice prompt function English, Spanish, French, Portuguese, German, Italian
Standby/off consumption Standby <0.8 W, Off <0.5 W
Weight Approximately 4.5 kg (estimated)

Frequently Asked Questions - SS-16190 Sogo

How to turn on the Sogo SS-16190 vacuum cleaner?
Tilt the unit backward then press the power button. Smart mode is activated by default. Do not tilt more than 140° to avoid leaks.
What is the battery runtime and how long does it take to fully charge?
Runtime is 50 minutes at standard speed and 22 minutes at high speed. Full charge takes about 6 hours.
How to change the voice prompt language?
The unit must be upright and in standby mode. Press and hold the function button for 3 seconds to enter language change mode. Press briefly to cycle through languages (English, German, French, Italian, Spanish, Portuguese). Wait 3 seconds to confirm.
What to do if the dirty water tank indicator flashes and the vacuum stops?
This means the dirty water tank is full. Turn off the unit, remove the tank, empty the dirty water and solid debris, then reinstall it. The unit will restart normally.
How to use the auto-cleaning function?
Place the vacuum on the charging station, ensure the clean water tank has enough water and the dirty water tank is empty. Press the Auto Cleaning button to start cleaning the roller brush and hose.
What to do if the roller brush does not rotate?
Check if the brush is blocked by hair or debris. Clean it and reinstall it. If the problem persists, the motor or belt may be damaged; contact after-sales service.
Can I use the vacuum without water in the tank?
Yes, you can use suction only mode (water absorption mode) to suck up water or simply in dry mode. If the clean water tank is empty, an indicator flashes, but the vacuum continues to operate in dry suction.
How to clean the HEPA filter?
Remove the dirty water tank and cover. The HEPA filter is inside. Rinse it under clean water, let it dry completely before replacing. Never use the vacuum without the filter.
The unit makes an abnormal noise, what should I check?
This may be due to a full dirty water tank, a blocked suction inlet, or a improperly installed floor brush. Empty the tank, clean the inlet, and check the brush installation.
What surfaces can I clean with this vacuum?
It is suitable for hard surfaces like marble, wood, tile and vinyl. Do not use on thick carpet or very rough surfaces.

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Download the instructions for your Vacuum Cleaner in PDF format for free! Find your manual SS-16190 - Sogo and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. SS-16190 by Sogo.

USER MANUAL SS-16190 Sogo

Download your manualSogo SS-16190 - 1

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Declaration of conformity, Responsibility of Electronic products disposal, Importers Details and After-sales service on the last pages.

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SCREEN FUNCTIONS

Technical illustration of a mechanical device with an inset showing a hand holding a tool.

Technical illustration of a mechanical device with a close-up view showing a hand holding a tool.

INSTRUCTIONS FOR DISASSEMBLY AND ASSEMBLY OF THE ROLLER BRUSH

CLEANING AND MAINTENANCE

CLEANING THE BODY

Line drawing of a vacuum cleaner with a circular icon and warning label (no text or symbols on the device itself)

SELF-CLEANING MODE

Illustration of a hand washing a water bottle with a drain, and a close-up of the same device (no text or symbols present)

Illustration of a hand holding a mechanical device with arrows indicating motion or force (no text or symbols)

TIPS

• Always read the instruction manual carefully before use. - This manual can be downloaded from our website www.sogo.es. - Keep these instructions for future reference.

2. Safety instructions for the user

GENERAL

PRECAUTIONS

General precautions during the use of electrical equipment

  • Do not use or store the appliance outdoors.
  • This product is designed for indoor domestic, non-industrial and non-commercial use. Do not use the item outdoors or for any other purpose. Misuse or improper handling may cause problems with the appliance and may cause injury to the user.
  • The unit must only be used for its intended purpose. No liability is accepted for damage resulting from improper use or incorrect handling.
  • Make sure that the voltage indicated on the nameplate matches the mains voltage before plugging in the appliance.
  • Always remove the plug from the socket when the appliance is not in use. Do not leave the appliance unattended when it is switched on.
  • It is necessary to supervise when any electrical appliance is being used by or near children.
  • Before cleaning or storing your appliance, always unplug the appliance from the power supply and allow it to cool down.
  • The device is not completely disconnected from the power supply, even after it has been switched off. To disconnect it completely, unplug it from the mains socket.
  • The appliances are not designed to be operated by an external timer or a separate remote-control system.

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Restrictions on use to avoid personal injury

  • Do not leave the appliance unattended.
  • Do not place or use this appliance near water sources.
  • Do not place or use the appliance and its power cord on or near hot surfaces (e.g., hotplates) or open flames.
  • Do not leave the power cord hanging over sharp edges and keep it away from hot objects and naked flames. Do not coil the cord around the appliance or bend it.
  • Never use accessories not recommended by the manufacturer.
  • The use of accessories not recommended or sold by the appliance manufacturer may result in fire, electric shock or injury to persons.
  • To avoid electric shock, make sure your hands are dry before plugging or unplugging the appliance.
  • Do not use the appliance with wet hands, on wet floors or when the

environment is damp, there is a risk of electric shock.

  • Never immerse the appliance or the plug-in water or any other liquid. Should the appliance fall into water, disconnect it immediately from the mains and take it to an authorised service centre for repair before using it again.
  • Do not use the appliance if it has fallen on the floor, if it shows visible signs of damage, or if it is leaking.
  • Do not use the appliance if the cable or plug is damaged. If the cord is damaged, it must be replaced only by the manufacturer, its service agent, or similarly qualified persons to avoid hazards.
  • In case of malfunction or damage, return the appliance to the nearest authorized service center for examination, repair, or adjustment.
  • To avoid overloading the circuit when using this product, do not operate another high-voltage product on the same electrical circuit.
  • It is not recommended to use an extension cord with this product, but if an extension cord is used:
  • The marked electrical rating of the cable must be at least as good as that of the product.
  • Arrange the extension cord so that it does not hang down where it can be tripped over or pulled unintentionally.

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Restrictions for use with children and the elderly

  • This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
  • Children should be supervised to ensure that they do not play with the appliance.
  • Cleaning and maintenance must not be carried out by children without supervision. Children must not play with the appliance.
  • This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
  • Keep the appliance and its cord out of the reach of children under 8 years of age.

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Instructions to follow while using the appliance

  • Incorrect operation and misuse can damage the appliance and cause injury to the user. This appliance is supplied with a detachable power supply unit and is only to be used with the power supply adaptor provided.
  • This vacuum cleaner incorporates rotating brushes or similar

devices, and water-suction cleaning appliances. Therefore, for the user safety, please ensure that the plug must be removed from the socket-outlet before cleaning or maintaining the appliance.

  • Appliance must be used with its provided rotating brushes.
  • The instructions for appliance with a liquid dispensing system specify the amount and type of the liquid to be used.
  • Use only indoors on multiple floor surfaces such as vinyl, tile, sealed wood, etc. Be careful not to run over loose objects or carpet edges.
  • Use only the battery pack and charger specified by the manufacturer. Using any other battery pack may cause personal injury and fire risk.
  • Do not touch the charger and the plug with wet hands.
  • Do not use this appliance without the filter.
  • Be extra careful when cleaning on the stairs.
  • Do not use this appliance when the water depth exceeds 5 mm.
  • Turn off this appliance before making any adjustments, replacing accessories, or storing this appliance.
  • This appliance can only be used, charged, and stored in a dry room where the temperature is higher than 4°C and lower than 35°C.
  • If you accidentally drop the battery, liquid may run out of the battery. Avoid touching it. If touched accidentally, rinse with water. If liquid gets into your eyes, seek medical help.
  • If this appliance overheats, makes abnormal noise, produces abnormal smell, or leaks, stop using it immediately.
  • For long-term storage, please turn off this appliance and disconnect the power from the socket.
  • Be sure to clean the dirty water tank after each use to avoid clogging, which will result in poor suction, motor overheating, or shortened service life of this appliance.
  • Never use this unit near a bathtub, shower, wash basin, or other receptacles containing water.
  • Caution! Do not allow small children to play with the foil: DANGER OF SUFFOCATION!
  • Never move the appliance by pulling on the cord. Make sure that the cable cannot be trapped in any way.
  • Never coil the cable around the appliance and do not bend it.
  • Be sure to unplug the appliance before cleaning the waste containers or filters.
  • It may cause fire and injury to persons if the vacuum cleaner sucks up the following items:
  • Heat source: charcoal fire, cigarette butts
  • Large sharp fragment: piece of broken glass.
  • Liquid: dangerous goods (solvent, corrosive), acidic agent, cleaner and water.
  • Flammable and explosive goods: petrol and alcoholic products.

- Construction and cement waste.

- Keep the air outlet of the appliance away from hair, loose clothing, fingers, or other parts. Do not use the suction tube, tube extension handles, or other tool points in eyes, ears, or place in mouth.

- If large pieces of paper, paper balls, plastic sheets, or sharp objects, and anything thicker than a straw are found, remove them in advance in case the suction tube is blocked and affects the use of the product.

- Keep the air outlet unblocked to avoid loss of suction power, heating of the motor which can lead to reduced vacuum cleaner life.

  • It is recommended to use the supplied charging adaptor. Check the voltage of the unit and the charger, and make sure they are consistent.
  • The charger shall be placed on a dry surface. Do not leave it unattended during charging.
  • Never use any charger other than the one provided.
  • Do not throw away the battery unit; it must be recycled in accordance with local regulations.
  • The battery unit can only be used with this vacuum cleaner. Do not use it for other purposes. It can only be charged with the adapter provided with this vacuum cleaner.
  • Do not disassemble the battery unit to avoid damage or short circuit.
  • Do not place the battery unit near high-temperature objects or fire.
  • Do not insert sharp objects into the battery unit, as the battery may break and cause electric shock.
  • To replace a damaged battery, make sure it is replaced by an authorized person or through after-sales service.
  • Do not immerse the motor part or battery in water, as this may cause short circuit or property damage.
  • WARNING: When replacing a damaged battery, always use batteries recommended or sold by the manufacturer. The use of batteries not recommended or sold by the appliance manufacturer may result in fire, electric shock, or injury to persons.
  • Do not attempt to disassemble or repair this product or charger yourself. Please call professionals for any repair or replacement of original parts or the unit.
  • Please make sure the product can no longer be used before discarding it. The battery pack must be removed from the product for safe recycling and disposal.

CLEANING AND MAINTENANCE

See the cleaning and maintenance section for details on how to clean the appliance.

3. TECHNICAL SPECIFICATIONS

Voltage Frequency PowerBattery SpecificationsClean water tank capacityDirty water tank capacity
100-240V 50-60Hz 230W28.8V, 2600mAmAh 0.65L 0.5L

This product complies with EU regulation 2023/826 under directive 2009/125/EC on the Eco design requirements.

Power consumption in off mode: <0.5W

Power consumption in standby mode: <0.8W

Time after which the product enters into off mode: 5 min

PRODUCT SPECIFICATIONS

Function Especificación
BLDC Brushless motor
Voice Broadcast function English, Spanish, French, Portuguese, German, Italian
Battery 28.8V, 2600mAh
Charging time 6 Hrs Max.
Working time 50 min. (std. speed) / 22 min. (High speed)
Motor 28.8V, 150W, 1500RPM
Brush Speed560 RPM Max.
Working power120W (Std. Speed) / 230W (High Speed)
Vacuum power7Kpa (Std. Speed) / 13 Kpa (High Speed)
Air flow30ml / min(Std. speed) / 50ml / min. (High Speed)
Dual filter systemStrainer + Hepa filter
Dirt sensor ApertureYes
LED light DisplayYes
Auto cleaning functionYes
Noise level≤78dBA
Water indicator lightYes
Clean water tank capacity630ml max.
Dirty water tank capacity500 ml Max.
Low battery indicatorYes
Add water indicatorYes
Dirty water full indicatorYes
Roller brush blockage indicatorYes
InputAC 100-240V~50/60Hz, 0.5 A(Adaptor)
OutputDC 36V, 0.5A
Working surfaceMarble, Wooden, Tiles, Vinyl, Etc.

4. PARTS DESCRIPTION

  1. On/ Off button
  2. Auto cleaning button
  3. Mode switch button
  4. Handle
  5. Dirty water tank release button
  6. Dirty water tank
  7. Clean water tank
  8. Floor brush
  9. Roller brush
  10. Roller brush cover
  11. Charging dock
  12. Adaptor
  13. Cleaning solution
  14. Cleaning brush
  15. Hepa filter

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DISPLAY FUNCTIONS

  1. Dirt sensing aperture
  2. Smart mode
  3. Max. mode
  4. Vac / Water absorption mode
  5. Silent mode
  6. Product image display
  7. Auto cleaning indicator
  8. Add water indication
  9. Dirty water indicator
  10. Roller brush blockage
  11. Battery capacity

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5. FUNCTION DESCRIPTION

On/Off button: Press the ON/OFF button to turn the cleaner on/off.

Smart mode: After turning on, the cleaner is in the smart mode, and automatically senses the dirt on the ground and adjusts the suction according to the dirt. This mode is suitable for daily cleaning in the home.

Max. Mode: Press the Mode switch button, and switch the mode to the MAX mode. The mode is suitable for removing stubborn stains and water accumulation.

Water absorption mode: This mode only absorbs water and is suitable for bathrooms to absorb excess water.

Auto cleaning: In the charging state, press the Auto Cleaning button, and the cleaner will automatically clean the roller brush and pipeline.

Low battery reminder: If the battery capacity is less than 20%, the red aperture light above the "battery capacity" of the battery pack start flashing. It is recommended to put the cleaner back into the charging dock to charge.

Dirty water pouring reminder: If the dirty water tank is full of dirty water, the dirty water tank indicator light start flashing, and the cleaner will automatically shut down. Please throw out the dirty water. Reinstall the dirty water tank onto the cleaner, and then start the cleaner.

Water add reminder: If the water in the clear water tank is used up, the clean water tank indicator light of the cleaner start flashing. Please turn off the cleaner and remove clear water tank to add clear water. Reinstall the clear water tank to the cleaner before starting again.

Roller brush blockage reminder: If the roller brush is blocked by hair and other objects, the floor brush indicator light of the cleaner start flashing, and the cleaner will automatically shut down. Please remove the roller brush and clean it. Then reinstall the roller brush and roller brush cover before starting the cleaner.

6. INSTRUCTIONS FOR USE

DISASSEMBLY AND ASSEMBLY INSTRUCTIONS

Click

Two identical illustrations of a handheld device with a left-hand rule, showing the process (no text or symbols)

Technical illustration of a mechanical device with a magnified inset showing hand positioning (no text or symbols)

  1. Insert the other side of the handle into the main unit port along the direction shown in the figure. A click sound can be heard when the end reaches the bottom of the main unit. Moreover, keep the port flush with the schematic line of the handle to ensure that the handle is tight and not loose. At this point, the handle is installed.
  2. To disassemble the main unit, use a hard object to reach into the hole on the back of the cleaner body and press the spring, then pull the handle upwards to remove it.
  3. Hold the handle of the dirty water tank, press the dirty water tank release button, and pull the dirty water tank outward to remove it.
  4. First, place the bottom of the dirty water tank into the opening support position in front of the cleaner body. Gently push the dirty water tank, and it is installed when you hear a clicking sound.
  5. Hold the cleaner body with one hand and push the clean water tank button with the other hand, then pull the clean water tank outward to take it out.
  6. First, place the bottom of the clean water tank into the opening position on the back of the cleaner body. Gently push the clean water tank, and it is installed with a clicking sound.

PRODUCT USE

DISASSEMBLY AND ASSEMBLY INSTRUCTIONS OF ROLLER BRUSH COVER

I. Press the button, and pull the roller brush cover upwards to remove it.

Diagram of a battery pack being inserted into a slot, showing hand placement and upward arrow (no text or symbols)

II. Align the roller brush cover with the floor brush, press it down, and the roller brush cover is installed when a clicking sound is heard.

Line drawing of a hand using a tool to press or install a rectangular object, with an arrow indicating downward motion (no text or symbols)

DISASSEMBLY AND ASSEMBLY INSTRUCTIONS OF ROLLER BRUSH

I. Grasp the side handle of the roller brush, pull it outward and remove the roller brush.

Line drawing of a hand holding a cylindrical object with a ruler and an arrow indicating left motion (no text or symbols)

II. Align the right end of the roller brush with the right end of the floor brush, push it to the right, and insert the left handle into the corresponding position. At the moment, the roller brush is installed.

Diagram of a hand holding a cylindrical object with an arrow indicating direction (no text or symbols)

OPERATING INSTRUCTIONS

PREPARATION:

I. Before use, please check whether the cleaner is fully charged. If the power is insufficient, please charge it in time and use it after fully charging. 2. Smart mode is default power on mode. With the help of switch model button appropriate mode and function can be selected and switched according to the actual situation. 3. Add water to the clean water tank 1. Remove the clean water tank. 2. Open the rubber plug of the clean water tank and inject clean water (below 30.) to the water level. 3. Close the clean water tank cover to ensure it is tight. 4. Reinstall the clean water tank onto the cleaner body till you hear a clicking sound.

START TO WORK

I. The cleaner is equipped with a vertical ON button. Please tilt the cleaner for use after turning it on. Do not tilt it more than 140° to avoid leakage of the wastewater tank. 2. Tilt the main unit and start the cleaner.

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VOICE BROADCAST FUNCTION

Requirement: The machine has to be in upright position before the voice can be turned off or on.

Press and hold the self-cleaning button for 3 seconds to turn on/off the voice. When the voice is turned off, the screen will display a mute status.

LANGUAGE SWITCH BUTTON

Requirement: The machine has to be in upright standby before the language can be switched.

Press and hold the function button for 3 seconds to enter language switch mode. The screen will display a breathing state. Press the function button briefly to switch between languages (languages available: English, German, French, Italian, Spanish and Portuguese). Once the switch is complete, wait for 3 seconds to exit the language switch mode.

DIRTY WATER POURING FUNCTION INSTRUCTIONS

  1. Gently press the dirty water tank release button to remove dirty water tank.

Diagram showing a hand operating a cylindrical device with water inlet, labeled with Chinese text.

  1. Hold the tank body with one hand and pull out the dirty water tank upwards with the other hand.

Simple line drawing of a mechanical device with an upward arrow, no text or symbols present

  1. Take out the solid-liquid separator, pour the solid waste into the trash can and pour out the dirty water.

Solid-liquid separatorDiagram illustrating a mechanical or fluidic process with an upward arrow and a rightward arrow, showing a container and container pouring liquid.

  1. Reinstall the dirty water tank onto the cleaner in place after hearing a clicking sound.

Illustration of a hand using a handheld device to press or install a cylindrical object (no text or symbols visible)

CHARGING INSTRUCTIONS

Line drawing of a vacuum cleaner's base with attached electrical outlet (no text or symbols)

  1. After use, place the cleaner vertically on the charging station, insert one end of the adapter into the charging dock, and connect the other end to a socket in the home. During charging, keep the cleaner upright and close to the toe of the wall to avoid tripping and other injuries.
  2. The power indicator flashes during charging.
  3. Once the unit is charged completely, the power indicator light remains on and will go out after 1 hour.

NOTE:

  1. Generally, 10-50% of the battery capacity is reserved when the product leaves the factory. It is recommended to fully charge the product when using it for the first time to ensure the effect and duration of use.
  2. Please fully charge the battery before use if it has not been fully charged for a long time.
  3. It takes 6 hours for the battery to be fully charged at room temperature. The actual charging time varies depending on the ambient temperature and voltage.
  4. After fully charged, if there is no other operation, the cleaner will automatically shut down and all indicator lights remain off.
  5. If the product is not used for a long time after purchase, please use the special charging dock provided by us to charge the battery for at least 3 hours every 3 months (without full charging).

Illustration of a vacuum cleaner with power button and hand tool (no text or symbols)

CLEANING AND MAINTENANCE

CLEAN THE BODY

  1. Before cleaning, make sure that the machine is switched off.
  2. Wipe the body with water or neutral detergent. Before wiping, ensure that the cleaning cloth is dry, and do not let water flow into the machine.

CLEAN DIRTY WATER TANK

  1. When the dirty water tank is full or the machine is shut down, remove the dirty water tank.
  2. Throw out dirty water from the dirty water tank and wash the dirty water tank with clean water.
  3. Wash the dirty water tank cover, HEPA and solid-liquid separator.
  4. Once dirty water tank cover and the HEPA get dried, assemble them and place them back into the appliance.

Illustration showing four different cleaning or cleaning techniques for a vacuum cleaner, with labeled steps and directional arrows.

Line drawing of a vacuum cleaner with a circular icon and warning symbol (no text or labels)

AUTO CLEANING MODE

  1. Please put the machine back to the base in time after use.
  2. Make sure that the water volume of the clean water tank exceeds the auto cleaning minimum water level, and the dirty water tank has no dirty water. Then press the auto cleaning button, and the machine will start auto cleaning.
  3. After auto cleaning, please clean the dirty water tank and dry the roller brush and HEPA in the air.

CLEANING OF SUCTION PORT OF FLOOR BRUSH AND ROLLER BRUSH COVER

  1. Clean the suction port of the floor brush with a cleaning brush.
  2. Clean the roller brush cover with a cleaning brush.
  3. After cleaning, reinstall the roller brush and its cover onto the machine.

Diagram of a hand operating a mechanical device with arrows indicating motion (no text or symbols)

Technical line drawing of a mechanical device with spray and clamping mechanism (no text or symbols)

Diagram of a hand using a mechanical device to press or install a component, showing motion arrows (no text or symbols)

TIPS

  1. It is recommended to clean the roller brush, roller brush cover, suction port and pipeline regularly.
  2. After the heavy oil stains are removed by the roller brush, it is recommended to start the auto cleaning function many times to clean the roller brush and pipeline. You can also take down the roller brush after auto cleaning and soak or wash the roller brush with warm water.

7. TROUBLE SHOOTING

Problem Possible Cause Solution
Poor working of roller brushThe roller brush is blocked Please cleanthe roller brush
The roller brush is damagedPlease contact the authorized after-sales service center to replace the roller brush
The drive belt is damagedPlease contact the authorized after-sales service center to replace the drive belt
Abnormal operation of the vacuum cleanerThe roller brush, roller brush cover and dirty water tank are not installed in placePlease reinstall them
The suction port or pipe is blockedPlease clean the suction port or pipe
The dirty water tank is fullPlease take out the dirty water tank to pour out wastewater
The filter port above the dirty water sensor is dirtyPlease clean the filter port
The HEPA is dirty or missing Please clean or install the HEPA
The roller brush is entangled by objects such as hairPlease clean the roller brush
Abnormal noise when the machine is runningThe dirty water tank if fullPlease take out the dirty water tank to pour out wastewater
The suction port is blocked Please clean the suction port
The floor brush is not installed in placePlease reinstall the floor brush
No water comes out when the machine is workingWater shortage in the clean water tankAdd water to the clean water tank
The clean water tank is not installed in placePlease reinstall it
The roller brush automatically stops workingThe floor brush protection device is runningPlease check whether there is any foreign matter hindering the operation of the roller brush. Remove the foreign matter and reinstall it before use
Air outlet leakageThe HEPA is not dried after cleaning Please dry the HEPA
The HEPA is not installed Please install the HEPA
Water leakage at the bottom of the roller brushThe dirty water tank or HEPA is not installedPlease install the dirty water tank or HEPA
The water pump is damagedPlease contact the authorized after-sales service center to replace the water pump
Auto cleaning fails to startThe machine is not correctly placed in the charging dockPlease correctly place the machine to the charging dock and correctly connect the adapter
Clean water tank leakageThe clean water tank is damagedPlease contact the authorized after-sales service center to replace the clean water tank
No voice functionThe voice function is turned offPress and hold the gear switch key for 3 seconds in the Power On state
The speaker is damagedPlease contact the authorized after-sales service center to repair the speaker
The display doesn’t lit up and there is no displayThe display is damagedPlease contact the authorized after-sales service center to repair the display
Error: Waste Water Tank is FullWhen the machine is tilted too much during operation, the waste water level exceeds the max line.The waste water level has reached the max line, and the machine has stopped. Clean the waste water tank immediately to prevent fan damage.
Too much foam due to the use of non-dedicated detergent or too much detergent.Always use the recommended detergent and measure it correctly (one capful). Too much foam can ill the waste water tank, triggering the full tank warning.
Ingestion of iron-containing liquid (such as soy sauce) can lead to inaccurate water level detection.Clean the waste water tank and the cover contacts normally, and reassemble to resume normal operation.
Water entering the waste water tank cover.Don't soak or rinse the waste water tank cover under water. Prolonged water exposure can weaken the waterproof seal, causing water to enter the cover and trigger a false full-tank error. Shake out any excess water, let the cover dry in the sun for 24 hours, and then use it again.

Labeled diagram of a vacuum cleaner with numbered parts for identification

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DISPLAY FUNCTIONS

Technical illustration of a mechanical device with an inset showing a hand holding a tool, no text or symbols present.

Technical illustration of a mechanical device with an inset showing a hand holding a tool, no text or symbols present.

INSTRUCTIONS FOR DISASSEMBLY AND REASSEMBLY OF THE ROLLER BRUSH

OPERATING INSTRUCTIONS

PREPARATION:

CHARGING INSTRUCTIONS

Technical line drawing of a mechanical assembly with a base and mounting bracket (no text or symbols)

CLEANING AND MAINTENANCE

CLEANING THE BODY

Line drawing of a vacuum cleaner with a circular icon and warning symbol (no text or labels)

AUTOMATIC CLEANING MODE

Technical line drawing of a mechanical device with two views: top shows a spray bottle and internal components, bottom shows a clamping tool (no text or symbols)

Diagram of a hand holding a battery pack with arrows indicating motion (no text or symbols)

TIPS

Sogo SS-16190 - TIPS - 1

Sogo SS-16190 - TIPS - 2

Sogo SS-16190 - TIPS - 3

Sogo SS-16190 - TIPS - 4

Sogo SS-16190 - TIPS - 5

DISPLAY FUNCTIONS

Technical illustration of a mechanical device with an inset showing a hand holding a tool, no text or symbols present.

Technical illustration of a mechanical device with an inset showing a hand holding a tool, no text or symbols present.

INSTRUCTIONS FOR DISASSEMBLY AND ASSEMBLY OF THE ROLLER BRUSH

Line drawing of a vacuum cleaner with a circular icon and warning symbol (no text or labels)

AUTOMATIC CLEANING MODE

Technical line drawing of a mechanical device with two views: top shows a spray bottle and internal components, bottom shows a clamping tool (no text or symbols)

Diagram of a hand holding a battery pack with arrows indicating motion (no text or symbols)

TIPS

Sogo SS-16190 - TIPS - 1

Sogo SS-16190 - TIPS - 2

Sogo SS-16190 - TIPS - 3

Sogo SS-16190 - TIPS - 4

Sogo SS-16190 - TIPS - 5

DISPLAY FUNCTIONS

Technical illustration of a mechanical device with an inset showing a hand holding a tool, no text or symbols present.

Technical illustration of a mechanical device with an inset showing a hand holding a tool, no text or symbols present.

INSTRUCTIONS FOR DISASSEMBLY AND ASSEMBLY OF THE ROLLER BRUSH

OPERATING INSTRUCTIONS

PREPARATION:

Line drawing of a vacuum cleaner with a circular icon and warning symbol (no text or labels).

Technical line drawing of a mechanical device with two views: top shows a spray bottle pouring liquid into a housing, bottom shows a close-up of a component with slots and a handle (no text or symbols).

Diagram of hands assembling a battery pack with arrows indicating motion (no text or symbols)

TIPS

Sogo SS-16190 - TIPS - 1

Sogo SS-16190 - TIPS - 2

Sogo SS-16190 - TIPS - 3

Sogo SS-16190 - TIPS - 4

Two identical line drawings of a vacuum cleaner with hands operating the lever (no text or symbols)

Technical illustration of a mechanical device with an inset showing a hand holding a tool, no text or symbols present.

Technical illustration of a mechanical device with an inset showing a close-up of its internal components (no text or symbols present)

INSTRUCTIONS FOR DISASSEMBLY AND ASSEMBLY OF THE ROLLER BRUSH

INSTRUCTIONS FOR USE

PREPARATION:

Line drawing of a vacuum cleaner with a circular icon and warning symbol (no text or labels)

SELF-CLEANING MODE

Technical line drawing of a mechanical device with two views: top shows a spray bottle pouring liquid into a housing, bottom shows a close-up of a component with slots and a handle (no text or symbols).

Illustration of a hand using a battery pack to move or rotate (no text or symbols present).

TIPS

Sogo SS-16190 - TIPS - 1

Sogo SS-16190 - TIPS - 2

Sogo SS-16190 - TIPS - 3

Sogo SS-16190 - TIPS - 4

Sogo SS-16190 - TIPS - 5

DISPLAY FUNCTIONS

Technical illustration of a mechanical device with a close-up view showing a hand holding a component (no text or symbols present).

INSTRUCTIONS FOR DISASSEMBLY AND ASSEMBLY OF THE ROLLER BRUSH

Diagram of a hand pressing down on a cylindrical object with an arrow indicating motion (no text or symbols).

INSTRUCTIONS FOR USE

PREPARATION:

CHARGING INSTRUCTIONS

Line drawing of a mechanical assembly with a base and mounting bracket, connected to a power outlet (no text or symbols).

CLEANING AND MAINTENANCE

CLEANING THE BODY

Line drawing of a vacuum cleaner with a circular icon and warning symbol (no text or labels).

AUTOMATIC CLEANING MODE

TIP

Sogo SS-16190 - TIP - 1

Sogo SS-16190 - TIP - 2

Sogo SS-16190 - TIP - 3

Sogo SS-16190 - TIP - 4

Sogo SS-16190 - TIP - 5

DISPLAY FUNCTIONS

Technical illustration of a mechanical device with an inset showing a hand holding a clip (no text or symbols present).

INSTRUCTIONS FOR DISASSEMBLY AND ASSEMBLY OF THE ROLLER BRUSH

USER MANUAL

PREPARATION:

CLEANING AND MAINTENANCE

CLEANING THE CABINET

Line drawing of a vacuum cleaner with a circular icon and warning symbol (no text or labels).

AUTOMATIC CLEANING

Technical line drawings of a mechanical device with spray and clamping components (no text or symbols).

Diagram of a hand holding a battery pack with arrows indicating motion (no text or symbols).

TIPS

Sogo SS-16190 - TIPS - 1

Sogo SS-16190 - TIPS - 2

Sogo SS-16190 - TIPS - 3

Sogo SS-16190 - TIPS - 4

Sogo SS-16190 - TIPS - 5

DISPLAY FUNCTIONS

Technical illustration of a mechanical device with an inset showing a hand holding a clip (no text or symbols present).

Line drawing of a hand pressing down on a rolled document or scroll, with a downward arrow indicating compression (no text or symbols present).

Diagram of a mechanical component with an arrow indicating direction (no text or symbols present).

PREPARATION:

Line drawing of a mechanical assembly with a base and mounting bracket.

CLEANING AND MAINTENANCE

CLEANING THE HOUSING

  1. Before cleaning, make sure the device is turned off.
  2. Wipe the housing with water or a neutral detergent. Before wiping, make sure the cloth is dry, and do not allow water to seep into the device.

CLEANING THE DIRTY WATER TANK

  1. When the dirty water tank is full or the device is turned off, remove the dirty water tank.
  2. Empty the dirty water from the dirty water tank and wash the dirty water tank with clean water.
  3. Clean the dirty water tank cover, the HEPA filter, and the solid-liquid separator.
  4. Once the dirty water tank cover and the HEPA filter are dry, reassemble them and reinstall them in the appliance.

Illustration of four different cleaning techniques using a handheld device, showing step-by-step actions.

Line drawing of a vacuum cleaner with a circular icon and warning symbol.

AUTOMATIC CLEANING MODE

Technical line drawing of a mechanical device with spray and clamping mechanism.

Diagram of a hand holding a mechanical device with arrows indicating motion or force direction.

TIP

Technical illustration of a mechanical device with an inset showing a hand holding a tool.

II. Align the roller brush cover with the floor brush, press it down, and the roller brush cover is installed when a click sound is heard.

Line drawing of a hand using a tool to lift a rectangular object on a flat surface, with a downward arrow indicating motion.

INSTRUCTIONS FOR DISASSEMBLING AND ASSEMBLING THE ROLLER BRUSH

I. Grasp the side handle of the roller brush, pull it outward, and remove the roller brush.

Diagram of a mechanical component with a directional arrow indicating movement.

OPERATING INSTRUCTIONS

PREPARATION:

  1. Reinstall the dirty water tank onto the cleaner until you hear a click sound.

Illustration of a hand using a vacuum cleaner to press down a cylindrical device (no text or symbols visible).

FILLING INSTRUCTIONS

Line drawing of a mechanical assembly with a base and mounting bracket, connected to a power outlet (no text or symbols).

CLEANING AND MAINTENANCE

CLEAN THE BODY

Line drawing of a vacuum cleaner with a circular icon and warning symbol (no text or labels).

AUTOMATIC CLEANING MODE

  1. Please place the machine back on the base after use.
  2. Make sure that the water volume in the clean water tank exceeds the auto-cleaning minimum water level, and the dirty water tank has no dirty water. Then press the auto-cleaning button, and the device will start automatic cleaning.
  3. After automatic cleaning, clean the dirty water tank and dry the brush roller and HEPA in the air.

CLEANING THE SUCTION INLET OF THE FLOOR BRUSH AND THE ROLLER BRUSH COVER

Illustration of a cleaning tool with a faucet spraying water and a close-up of the handle (no text or symbols).

Diagram of a hand using a mechanical device to press or install a component, showing motion arrows (no text or symbols).

TIPS

  1. It is recommended to clean the brush roller, brush roller cover, suction inlet, and pipeline regularly.
  2. After heavy oil stains are removed by the brush roller, it is recommended to start the automatic cleaning function multiple times to clean the brush roller and pipeline. You can also take down the brush roller after auto-cleaning and rinse or wash the brush roller with warm water.

7. TROUBLESHOOTING

Problem Moguće Uzrok Otopina
Siromašno radni valjka četkaThe valjak četka je blokiran Molim čistthe valjak četka
The valjak četka oštećen jeMolim kontakt the ovlašten postprodajna usluga centar do zamijeniti the valjak četka
The pogon pojas je oštećenMolim kontakt the ovlašten postprodajna usluga centar do zamijeniti the pogon pojas
Nenormalan rad od vakuum čistačThe valjak četka, valjak poklopac četke i prljav voda tenk nisu instaliran u mjestoMolimo vas da ih ponovno instalirate
The usisavanje luka ili cijev je blokiranMolim čist the usisavanje luka ili cijev
The prljav voda tenk je punMolim uzeti van the prljav voda tenk do sipati otpadne vode
The filter luka iznad the prljava voda senzor je prljavMolim čist the filter luka
The HEPA je prljav ili nedostaje Molimčist ili instalirati the HEPA
The valjak četka je zapetljan po objektima takav kao dlakaMolim čist the valjak četka
Abnormalno buka kada the stroj je trčanjeThe prljav voda tenk ako je punMolim uzeti van the prljav voda tenk do sipati otpadne vode
The usisavanje luka je blokiran Molim čist the usisavanje luka
The kat četka je ne instaliran na mjestuMolim ponovno instaliraj the kat četka
Nema vode dolazi van kada the stroj radiVoda nedostatak u the čista voda tenkDodati voda do the čist voda tenk
The čist voda tenk je nije instalirano u mjestoMolimo vas da ponovno instalirate
The valjak četka se automatski zaustavlja radniThe kat četka zaštitni uređaj je trčanjeMolim provjeriti da li tamo je bilo koji strana tvar ometanje the operacija od the valjkasta četka. Ukloniti the strani stvar i ponovno instalirajte prije koristiti
Zrak utičnica propuštanjeThe HEPA je ne osušen nakon čišćenjaMolim suho the HEPA
The HEPA je ne instaliran Molim instalrati the HEPA
Voda propuštanje na dno od valjak četkaThe prljav voda tenk ili HEPA nije instaliranMolim instalirati the prljav voda tenk ili HEPA
The voda pumpa je oštećenMolim kontakt the ovlašten postprodajna usluga centar do zamijeniti the voda pumpa
Auto čišćenje ne uspijeva do startThe stroj je ne ispravno postavljeno u the punjenje pristaništeMolim ispravno mjesto the stroj do punjenje pristanište i ispravno povezati adapter
Čist spremnik za vodu propuštanjeThe čist voda tenk oštećen jeMolim kontakt the ovlašten postprodajna usluga centar do zamijeniti the čist voda tenk
Ne glas funkcijaThe glas funkcija je okrenuo isključenoPritisnite i držati the oprema prekidač ključ za 3 sekunde u the Vlast Na stanje
The zvučnik je oštećenMolim kontakt the ovlašten postprodajna usluga centar do popravak the zvučnik
The prikaz ne svijetli i tamo je bez prikazaThe prikaz je oštećenMolim kontakt the ovlašten postprodajna usluga centar do popravak the prikaz
Pogreška: Otpadne vode Tenk je PunoKada the stroj je nagnut previše tijekom operacija, otpad voda razina premašuje maksimum linija.The gubljenje voda razina ima dosegao the maksimalna linija, i the stroj ima zaustavljen. Čist otpad voda tenk odmah do spriječiti oštećenje ventilatora .
Previše mnogo pjena zbog do the koristiti neposvećenih deterdžent ili previše mnogo deterdžent.Uvijek koristiti the preporučeno deterdžent i mjeri to ispravno (jedan puna kapa). Previše puno pjene može bolestan the gubljenje voda tenk, pokretanje pun tenk upozorenje.
Gutanje od tekućina koja sadrži željezo (kao što kao soja umak) može voditi do netočan voda detekcija razine.Čist the gubljenje voda tenk i the kontaktne ploče za pokrivanje normalno, i ponovno sastaviti do nastaviti normalno operacija.
Voda ulazak the otpadne vode tenk poklopac.Nemoj upiti ili ispiranje the gubljenje voda poklopac spremnika pod voda. Dugotrajno voda izloženost može oslabiti the vodootporan pečat, uzrokujući vodu do ući the poklopac i okidač jedan lažni puni spremnik pogreška. Tresti van bilo koji višak voda, neka poklopac suho u the sunce za 24 sati, i zatim upotrijebite to opet.

Labeled diagram of a vacuum cleaner with numbered parts for identification.

Sogo SS-16190 - TROUBLESHOOTING - 2

Sogo SS-16190 - TROUBLESHOOTING - 3

Sogo SS-16190 - TROUBLESHOOTING - 4

Sogo SS-16190 - TROUBLESHOOTING - 5

Sogo SS-16190 - TROUBLESHOOTING - 6

DISPLAY FUNCTIONS

Technical illustration of a mechanical device with an inset showing a hand holding a tool, no text or symbols present.

Technical illustration of a mechanical device with an inset showing a close-up of its internal components (no text or symbols present).

INSTRUCTIONS FOR DISASSEMBLY AND ASSEMBLY OF THE ROLLER BRUSH

OPERATING INSTRUCTIONS

PREPARATION:

CHARGING INSTRUCTIONS

Technical line drawing of a mechanical assembly with a base and mounting bracket. No text or symbols.

CLEANING AND MAINTENANCE

CLEANING THE BODY

Line drawing of a vacuum cleaner with a circular icon and warning symbol. No text or labels.

AUTOMATIC CLEANING MODE

Technical line drawing of a mechanical device with two views: top shows a spray bottle and internal components, bottom shows a cutaway view of a component. No text or symbols.

Diagram of hands assembling a battery pack with arrows indicating motion. No text or symbols.

TIPS

Technical illustration of a mechanical device with an inset showing a hand holding a tool. No text or symbols present.

Technical illustration of a mechanical device with an inset showing a close-up of its internal components. No text or symbols present.

INSTRUCTIONS FOR DISASSEMBLY AND ASSEMBLY OF THE ROLLER BRUSH

OPERATING INSTRUCTIONS

PREPARATION:

CHARGING INSTRUCTIONS

Line drawing of a mechanical assembly with a base and mounting bracket, connected to a power outlet.

Line drawing of a vacuum cleaner with a circular icon and warning symbol.

AUTOMATIC CLEANING MODE

Technical illustration of a mechanical device with a spray bottle and two views of the component.

Diagram of a hand using a battery pack to move or rotate, showing internal components and directional arrows.

TIPS

Sogo SS-16190 - TIPS - 1

Sogo SS-16190 - TIPS - 2

Sogo SS-16190 - TIPS - 3

Sogo SS-16190 - TIPS - 4

Sogo SS-16190 - TIPS - 5

DISPLAY FUNCTIONS

Technical illustration of a mechanical device with an inset showing a hand holding a tool.

Technical illustration of a mechanical device with an inset showing a close-up of its internal components (no text or symbols present)

Line drawing of a vacuum cleaner with a circular icon and warning symbol (no text or labels)

Technical line drawing of a mechanical device with two views: top shows a spray bottle and internal components, bottom shows a flat plate assembly (no text or symbols)

Diagram of a hand pressing down on a mechanical component with directional arrows indicating motion (no text or symbols).

TIPS

Technical illustration of a mechanical device with an inset showing a hand holding a tool (no text or symbols).

INSTRUCTIONS FOR DISASSEMBLY AND ASSEMBLY OF THE BRUSH ROLL

I. Hold the side handle of the rotating brush, pull it outward, and remove the rotating brush.

Diagram of a mechanical component with a directional arrow indicating movement (no text or symbols).

CHARGING INSTRUCTIONS

Technical line drawing of a mechanical assembly with a base and mounting bracket (no text or symbols).

CLEANING AND MAINTENANCE

CLEANING THE BODY

Line drawing of a vacuum cleaner with a circular icon and warning symbol (no text or labels).

SELF-CLEANING MODE

TIPS

DÉCLARATION DE CONFORMITÉ

DECLARATION OF CONFORMITY

This device complies with EU Low Voltage Directive 2014/35/EC.

Electromagnetic Compatibility Directive 2014/30/EU. Directive 2015/863/EU on the restriction of the use of certain hazardous substances in electrical.

Directive 2009/125/EC on the eco-design requirements applicable to energy-related products.

Sogo SS-16190 - DECLARATION OF CONFORMITY - 1

This symbol on the product or on the packaging indicates that this product can't be disposed as normal rubbish or household waste. All the electrical, electronic equipment's and battery-operated units must recycle in proper manner and according to the local municipal laws. You can recycle them by taking them to government authorized disposal centres or specialized bins which you can find in any nearby big super markets, electronics or electro domestics products stores or malls who have these types of facilities available.

Designed by: SOGO based on European quality standards Imported by: Sanysan Appliances S.L, NIF: B98753056, C/ Barcas 2, 2, 46002 Valencia, Spain Product manufactured in CHINA. After-sales service: www.sogosat.com sogosat@sogosat.com / 0034 902 222 161

Sogo SS-16190 - DECLARATION OF CONFORMITY - 2

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Product information

Brand : Sogo

Model : SS-16190

Category : Vacuum Cleaner