CAM570 - Video conferencing system AVer - Free user manual and instructions

Product Type	Video Conferencing System
Brand	AVer
Model	CAM570
Power Supply	12V DC power adapter; PoE compatible (IEEE 802.3AT/802.3AF)
Maximum Resolution	4K (30fps) via USB 3.1, 1080p (60fps) via HDMI
Main Lens	Motorized optical zoom
AI Lens	Participant detection (95° field of view), recommended installation height ≥ 1.5m
Microphone	Built-in microphone array (dedicated to audio tracking)
Connectivity	USB 3.1 Type-B, HDMI (1080p), RS232, Ethernet (PoE), audio input, HDMI output
Smart Functions	Smart framing (SmartFrame), audio tracking, face/body detection, WDR
Remote Control	Direction, presets (0-9), standby, SmartFrame activation
Installation	Wall mount, tripod mount, ceiling mount (optional bracket)
Security	Kensington security lock
Control Software	PTZApp 2 (free download), IP web page
Compatibility	Zoom, Microsoft Teams, Skype, Google Meet, Cisco WebEx, etc.

Frequently Asked Questions - CAM570 AVer

How to install the camera on the wall?

Use the provided drilling template to drill holes. Attach the L-mount bracket to the wall with suitable screws (M4 x 20mm for concrete or wood). Assemble brackets A and B with the provided M4 x 8mm screws, then fix the assembly to the wall. Route cables through the bracket hole and connect them. Screw the camera onto the bracket with the 1/4"-20 L=7.5mm screws.

How to use Smart framing (SmartFrame)?

Press the Smart Framing button on the remote for 1-2 seconds to cycle through modes: Manual framing, Auto framing, Preset framing, Audio tracking, and Presentation. A message appears on the screen (HDMI) indicating the active mode. Detection works up to 7-10 meters.

What cables are included in the package?

The package includes: a USB 3.0 Type-B to Type-A cable (3m), a Mini DIN 9 to Mini DIN 8 RS232 adapter cable, an HDMI cable (3m), a power adapter with power cord, and a wall mount kit with screws. The remote control and AAA batteries (US only) are also provided.

How to connect the camera to the network for IP streaming?

Connect an Ethernet cable (FTP CAT 5e recommended) to the PoE port of the camera. To configure the IP address, use PTZApp 2 or the AVer IP Finder application. The default IP address is 192.168.1.168. Log in via a browser (Chrome, Firefox) with the default password aver4321.

Can I use the camera without a computer?

Yes, the camera can be used with an HDMI monitor to display live video. You can also make video calls if the video conferencing application is installed on a computer. The camera does not function as a standalone device for calls.

How to make a video call with the CAM570?

Connect the camera to a computer via USB. Open a video conferencing application (Zoom, Teams, etc.) and select CAM570 as the camera. Ensure you have a microphone and speaker. You can also connect an external microphone to the audio input port.

What does the solid blue LED light mean?

The solid blue LED indicates that the camera is on and video is enabled (streaming). If the LED is solid white, the USB cable is connected but the camera is not streaming. An orange flash means a firmware update.

How to enable WDR (Wide Dynamic Range)?

Press the numeric key 1 on the remote for 1 second to enable or disable WDR. It is useful in high-contrast environments but may reduce the frame rate to 30fps or less and cause blur in normal conditions.

Does the camera support audio tracking?

Yes, the CAM570 features a built-in microphone array dedicated to audio tracking. This function allows the camera to follow the person speaking in the room. It can be activated via smart framing (Audio tracking mode) or in PTZApp 2.

How to reset the camera to factory settings?

The manual does not specify a hardware reset procedure. You can use PTZApp 2 or the IP web page to restore default settings. If necessary, contact AVer technical support.

USER MANUAL CAM570 AVer

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CAM570

Conference Camera

Federal Communications Commission Statement

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Caution

Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

PSTI Statement of Compliance

Please refer to the following website: https://www.aver.com/product-security-advisory

VCCI-A

No warranty or representation, either expressed or implied, is made with respect to the contents of this documentation, its quality, performance, merchantability, or fitness for a particular purpose. Information presented in this documentation has been carefully checked for reliability; however, no responsibility is assumed for inaccuracies. The information contained in this documentation is subject to change without notice. In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use this product or documentation, even if advised of the possibility of such damages.

TRADEMARKS

“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description purpose only belong to each of their companies.

COPYRIGHT

©2024 AVer Information Inc. All rights reserved. | March 11, 2024

All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or specifications are subject to change without prior notice.

More Help

For FAQs, technical support, software and user manual download, please visit:

Non-USA

Download Center: https://www.aver.com/download-center

Technical Support: https://www.aver.com/technical-support

USA

Download Center: https://www.averusa.com/business/support

Technical Support: https://averusa.force.com/support/s/contactsupport

Contact Information

Headquarters

AVer Information Inc.

8F, No.157, Da-An Rd.,

Tucheng Dist., New Taipei City

23673, Taiwan

Tel: [phone]

USA Branch Office

AVer Information Inc., Americas

44061 Nobel Drive, Fremont, CA

94538, USA

Tel: [phone]

Toll-free: [phone]

Europe Branch Office

AVer Information Europe B.V.

Westblaak 134, 3012 KM,

Rotterdam, The Netherlands

Tel: [phone]

Japan Branch Office

アバー・インフォメーション株式会社

Vietnam Branch Office

Công ty TNHH AVer Information (Việt Nam)

Camera Unit	Remote Control / AAA Batteries**	Power Adapter & Power Cord*	USB 3.0 Type-B to Type-A Cable (3m)
Mini DIN9 to Mini DIN8 RS232 Adapter Cable	HDMI Cable (3m) Wall Mount Kit		Screws for Mount
Tripod Screw	Drilling Paper

* The power cord will vary depending on the standard power outlet of the country where it is sold.
** AAA batteries are only provided for USA.

Optional Accessories

USB 2.0 Type-B to Type-A Cable (5m)	Mini DIN8 to D-Sub9 Cable	Foldable TV mount	USB 3.1 Extender 10m/20m/30m
Ceiling Mount**

* Optional Accessories will vary depending on the country where it is sold.
** This is a dual lens camera and doesn't support upside down installation. To mount on ceiling, please purchase ceiling mount kit from AVer.

Overview

1 Optical Zoom Lens 7 Audio Input Port

2 IR Sensor 8 HDMI Port***

3 Status LED 9 USB 3.1 Type B Port

4 AI Lens ^* 10 RS232 In/Out Port

5 Built-in Microphone Array**** 11 DC 12V Power Jack

6 PoE Port** 12 Kensington Lock

* AI Lens:

Users can see AI lens preview image in PTZApp 2, IP webpage or HDMI out to check camera installation location.

AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to track people in the room. Please don't put the camera on table because the AI lens view will be blocked. The suggested installation height is at least 1.5m.

** Power over Ethernet (PoE) is compatible with IEEE 802.3AT/802.3AF. Please use CAT 5e FTP cable (not included.)

*** HDMI out streaming supports picture in picture (PIP) function. For more details, please refer to user's manual.

**** The built-in microphone array is designed for Audio Tracking detection, which cannot be used as an audio input source for video conference.

LED Indicator

Solid blue: Power on

Solid red: Start-up

Solid orange: Only power cable connected

Solid blue: Video on

Solid white: USB cable is connected but camera doesn't have any streaming out

Flash orange: Manually update FW

Gesture control

Blue light blinks for 2 seconds: Successfully wake up gesture control function by any valid gesture command

Blue light blinks for 4 seconds: Camera recognizes a valid gesture command and start to action.

[Note] The default of gesture control is off. Please enable it via PTZApp 2 or IP web page. The effective distance is up to 5-meter away from the camera.

Installation

1. Connect the camera to the power outlet.

2. Connect the necessary cables.

[Notes]

■ Secure the USB and RS-232 cables with attached screws.
■ Make sure the cable is well connected to the connector on the camera before securing the cable.

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Power cord

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3. Connect the camera to the computer/laptop.

[Notes]

■ Use the USB 3.0 cable included in the package.
■ CAM570 has the USB 3.1 port which is USB 2.0 compatible.

Maximum resolution/fps for USB 2.0 and USB 3.1 port are shown below.

USB 2.0 USB 3.1 HDMI
YUV	M-JPEG	YUV	M-JPEG
- 640x480 or less resolution, up to 30fps- 720p, up to 10fps	- 1080p/60fps	- Up to 1080p/30fps- 720p/60fps	- Up to 4k/30fps- 1080p/60fps	- 1080p/60fps- 1080p/30fps

1. AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to track people in the room. Please don't put the camera on table because the AI lens view will be blocked. The suggested installation height is at least 1.5m.

5. Connect the Ethernet cable for IP streaming and remote camera control.

[Note]

■ To ensure stability of IP video streaming, please use CAT 5e FTP cable.

6. Connect an HDMI cable to a TV monitor to have instant live video.

[Notes]

■ HDMI port only supports 1080p resolution.
■ If you select RTSP/RTMP resolution up to 4k resolution, the HDMI out streaming will be disabled.

Remote Control

AAA Batteries (required)

*Not supported for CAM570

■ Preset () The Preset button on the remote serves 2 functions.

To Save a Preset- Move camera to desired position. Press and hold the preset button until you receive the save message on the screen. Select preset position button 0-9 to store the current camera position. Repeat steps if needed.

To Load a Preset- Press the preset button and preset position button 0-9 to load a saved camera position. Repeat steps if needed.

■ Press and hold the number button "1" for 1 second to turn on or off the WDR function.

[Note] WDR function is suggested to be used in high contrast background environment to enhance the dark area. The frame rate will drop to 30fps or lower. If the light condition is normal, this function will cause image blur.

■ Press and hold the number button "5for 1 second to turn on or off the SmartFrame function.

■ Press and hold the number button “”8 for 1 second to enable or disable RTMP streaming function.

■ Press and hold the number button “”9 for 1 second to force camera to enter sleep mode. This will end any video streaming. To wake up the camera, press the button or any directional button for 1 second. This mode is not functional while USB streaming is on.

■ Camera Select ( )4 2 3 One remote control can control up to three AVer USB cameras. To bind cameras, please use PTZApp 2 or access IP web page to set it up. If you don't do any binding setting, no matter which number you press, you can control all the AVer USB camera around you.

■ SmartFrame ( ) Press for 1\~2 second to switch the SmartFrame function among Manual Frame/Auto Frame/Preset Framing/Audio Tracking/Presentation modes. A message (as figures shown) will display on the screen to indicate the mode while using HDMI out function.

Presentation Mode

[Note] SmartFrame deploys face and body detection technology. People wearing masks and side facial profiles can still be detected. The maximum detection distance is 7-10 meters away from the camera.

Set up preset points in advance (Only for Preset point 1-9. Preset 0 is for home position).

Wall Mount Installation

1. Use the drilling paper included in the package to drill the holes in the wall where the user wants to mount the camera.
2. Use the screws (not included) to secure the L-mount bracket A on the wall.

[Note] For cement wall: M4 x20mm self-tapping screws (x4) + Plastic conical anchor For wooden wall: M4 x20mm self-tapping screws (x4)

1. Then, assemble the L-mount brackets A + B with 2 screws (M4 x8mm, included in the package).
2. After assembling the L-mount brackets, use the screws (not included) to secure the lower part of L-mount brackets on the wall.

[Note] For cement wall: M4 x20mm self-tapping screws (x2) + Plastic conical anchor For wooden wall: M4 x20mm self-tapping screws (x2)

1. Pass the cables through the hole on the L-mount brackets and connect the cables to corresponding connection ports.
2. Use the remaining screws (1/4"-20 L=7.5mm, included in the package) to secure the camera on the L-mount brackets.

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Making a Video Call

A computer is required to use this device.

1. Open your video collaboration application such as Zoom, Microsoft ^ Teams, Skype for Business, Skype, Google Meet, Intel ^ Unite ^TM , RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U Meeting ^ , TrueConf, Adobe Connect, Cisco WebEx ^ , Fuze, GoToMeeting ^TM , Microsoft ^ Lync ^TM , Vidyo, vMix, WebRTC, Wirecast, XSplit.
2. Set the CAM570 as your primary camera device in your application (Please consult your application setup guide for details).
3. Ready to make a video call.

[Note] CAM570 is a Plug-n-Play Conference Camera. The system requires no special drivers. For advanced setting and firmware update, please download PTZApp 2.

Making a Connection through the Browser

CAM570 has an Ethernet port for IP streaming and allows administrators to remotely control and set up the camera via an internet access. Moreover, CAM570 also supports RTSP and RTMP functions. For more details, please refer to the user's manual or contact our technical support.

1. Make sure the CAM570 has an internet access connection.
2. Launch PTZApp 2* (PTZ) and connect CAM570 to PC with USB cable.

1. The camera default IP address is 192.168.1.168. Click pencil icon (☐) to edit IP address**.

graph LR
    A["Information CAM570 Setting"] --> B["Device IP"]
    B --> C["DHCP"]
    B --> D["Static IP"]
    B --> E["Confirm"]

1. Click weblink icon (💡) to launch Chrome page. Please enter the password (default password is aver4321).

[Note] The browser supports:

- Chrome: version 76.x or above

- Firefox: version 69 or above

- IE: Doesn't support

1. After editing IP address, user can access web settings of the camera with only Ethernet cable connection. Unplug the USB cable.

2. The main web screen is displayed as below.

* In PTZApp 2, user can change the IP address setting of CAM570, configure the parameters of the camera, set up AI tracking functions and some advanced image settings, pan, tilt, and zoom the camera. Please refer to the user manual for details.

Please go to https://www.aver.com/download-center (Headquarters),

https://www.avereurope.com/download-center (Europe), or

https://www.averusa.com/business/support (USA) to download the PTZApp 2. After downloading, double-click on the file and follow the on-screen instructions to complete the installation.

After installing the PTZApp 2, double-click on the PTZApp 2 icon to run the application.

** To support IP address changes in groups, user can download AVer IP Finder app.

1. Download the IP Finder from https://www.aver.com/download-center (Headquarters), https://www.avereurope.com/download-center (Europe), or https://www.averusa.com/business/support (USA).

2. Run the IP Finder.

3. Click "Search", and all available devices will be listed on the screen.

English-8

包装内容物

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3. 將攝影機連接到電腦/筆記型電腦。

[注意]

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USB 連接線

USB 2.0 USB 3.1 HDMI
YUV M-JPEG	YUV M-JPEG
-640x480或更低解析度,最高30fps-720p,最高10fps	-1080p/60fps	-最高達1080p/30fps-720p/60fps	-最高達4k/30fps-1080p/60fps	-1080p/60fps-1080p/30fps

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進行視訊通話

需要電腦才能使用此設備。

1. 從https://www.aver.com/download-center (總部)

https://www.avereurope.com/download-center (歐洲)或

https://www.averusa.com/business/support (美國)下載IP Finder。

包装内容物

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1. 将摄影机与电脑/笔记本电脑连接好。

[注]

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USB线缆

进行视频通话

使用此装置需要一台电脑。

https://www.avereurope.com/download-center (欧洲)或

https://www.averusa.com/business/support (美国)下载IP Finder。

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④

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製品の使用方法

패키지 내용물

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전원 코드

1. 필요한 케이블을 연결하십시오.

[참고]

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④

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화상통화 하기

1. IP Finder는https://www.aver.com/download-center (글로벌),

https://www.averEurope.com/download-center (유럽)

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Technical line drawing of a mechanical device with internal components and directional arrows (no text or symbols)

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Câble USB

Piles AAA (requises)

ou https://www.averusa.com/business/support (USA).

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Cable adaptador RS232 Mini DIN 9 a Mini DIN 8

Cable HDMI (3 m)

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Cable USB

USB 2.0 USB 3.1 HDMI
YUV	M-JPEG	YUV	M-JPEG
- Resolución de 640x480 o inferior, hasta 30fps- 720p, hasta 10fps	- 1080p/60fps - Hasta	1080p/30fps- 720p/60fps	- Hasta 4k/30fps- 1080p/60fps	1080p/60fps1080p/30fps

Mando a distancia

Комплект поставки

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Кабель USB

USB 2.0 USB 3.1 HDMI
YUV	M-JPEG	YUV	M-JPEG
- 640x480 илименее, до 30 кдр/с.- 720p, до 10 кдр/с	- 1080p/60fps	- до 1080p/30 кдр/с- 720p/60fps	- до 4k/30 кдр/с- 1080p/60fps	1080p/60fps1080p/30fps

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Isi Paket

Unit Kamera	Remote Control / Baterai AAA**	Adaptor Daya & Kabel Daya*	Kabel USB 3.0 Tipe-B ke Tipe-A (3m)
Kabel Adaptor Mini DIN9 ke Mini DIN8 RS232	Kabel HDMI (3m)	Kit Pemasangan di Dinding	Sekrup untuk Dudukan
			M4 x8mm (x2)
Sekrup Tripod	Kertas Pengeboran
1/4" -20 L=7.5mm (x2)

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3. Hubungkan kamera ke komputer/laptop.

[Catatan]

Remote Control

Baterai AAA (diperlukan)

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Indonesia -74