EVC310 - Video conferencing system AVer - Free user manual and instructions

Product Type	Video Conferencing System
Brand	AVer
Model	EVC310
Dimensions (main unit)	Approximately 24 x 16 x 4 cm
Weight (complete system)	Approximately 1.5 kg
Power Supply	AC adapter 100-240V AC, 50/60 Hz
Video Resolution	Up to 1080p
Communication Standards	H.323, SIP, H.460
Camera Control	Integrated FECC (Far End Camera Control)
Dual Display	Support for two monitors
Network Connectivity	Ethernet RJ45, Static IP/PPPoE, NAT
Ports	HDMI, VGA, RJ45, USB
Included Camera	Yes, with control cable
Included Microphone	Yes, lapel type
Included Remote Control	Yes, with AAA batteries
Maintenance	Clean with a soft, dry cloth. Do not use liquid products.
Safety	Use in a dry environment, away from humidity and excessive heat.
Spare Parts	Contact AVer support for any spare parts.
Warranty	Warranty card included in the package.

Frequently Asked Questions - EVC310 AVer

How to configure the IP address on the AVer EVC310?

From the remote control, press Home then Settings > LAN Configuration. In the 'Obtain IP address' dropdown, choose Static IP or PPPoE. Enter the parameters (IP address, subnet mask, gateway) and apply.

What to do if the video call establishes but without video or audio?

Check port forwarding in your firewall if you are behind a firewall. Ensure the NAT configuration is correct and that the WAN IP address is entered in the AVer EVC system. Preferably use a fixed public IP address.

How to use the H.460 gatekeeper with firewall traversal?

In the Settings > LAN Configuration menu, go to Gatekeeper. Enter the gatekeeper IP address, enable 'Use Gatekeeper' and 'Enable H.460 Firewall Traversal'.

How to access the web tool if Internet Explorer does not open it?

For Internet Explorer 9 or 10, open F12 developer tools and set the document mode to IE9 standards. Disable compatibility view for intranet sites in settings.

What to do if I cannot connect to other video conferencing systems?

Check that the dialed IP address is correct, that the remote device is on, that the firewall is not blocking traffic, and that the other site has not rejected your call.

How to display the OSD menu if I see nothing on the screen?

Make sure cables are properly connected and the system and display are on. Restart the system. Press and hold the Dual button on the remote control until the OSD menu appears.

How to make a first call?

After network configuration, press the Call button on the remote control. Dial the recipient's IP address and start the call.

Which ports need to be opened in the firewall for H.323?

The following ports must be opened: 1719 (gatekeeper), 1720 (TCP for H.323), 30000-30299 (TCP/UDP for media and control), 80 (HTTP), 23 (Telnet), 5060 (SIP TCP/UDP).

How to configure the system with private IP and port forwarding?

In LAN Configuration, choose Static IP and enter a private IP. Then go to Firewall and enable NAT. Enter the public IP address (WAN) in the appropriate field.

How to use the initial setup wizard?

On first use, the installation wizard appears automatically. Select the language, follow the prompts to set network parameters, then press Finish to access the home menu.

USER MANUAL EVC310 AVer

Package Contents

1. Main System

2. Camera

4. Remote

8. DVI to HDMI Converter

5. Power Adapter

6. Power

7. VGA

12. RJ-45 Cable

9. Mini Din 8 pin MIC Cable

10. HDMI Cable x 2

11. Camera Cable

16. AAA Batteries

13. Warranty Card

14. Quick Installation Guide

15. Back Panel Label

Main System

Layer 1

Accessory Pack

Layer 2

Camera, Microphone, Remote, Adapter, Cables, and Batteries

Layer 3

English-1

English

Connection Diagram

graph TD
    A["Camera"] --> B["MDI cable"]
    B --> C["3.5mm to RCA cable"]
    C --> D["30V Camera cable"]
    D --> E["HDVI online"]
    E --> F["HDVI monitor"]
    G["RJ-23 Wind pack"] --> H["PC"]
    I["RJ 46 cable"] --> H
    J["Laptop"] --> K["PC"]
    L["Laptop"] --> M["PC"]
    N["LCD monitorLCD TV"] --> O["LCD/CLP projector"]
    P["Power card"] --> Q["PCI"]
    R["Phone adapter"] --> S["PCI"]
    T["3.5mm power cable"] --> U["VSA cable"]
    V["3.5mm to RCA cable"] --> W["30V HDVI online"]
    X["30V HDVI online"] --> Y["HDVI monitor"]

Please put the panel label on the main system so that users can easily plug/unplug all cables from the front.

Setup Wizard

For the first time using AVer EVC system, the Installation Wizard will guide you to setup your EVC system step by step. After completing the wizard setup, user may start to use your EVC system.

1. Connect your EVC system well and turn on the power. After your EVC system starting, user will see the Installation Wizard screen shown up.
2. Language: Select the language of your EVC system.

Press 🖼 to expand the drop-down list. Then, use

or button to move the selection and press to

make the selection.

1. After selecting, press ➤ to move to "Next" option and press ← go to the next step.
2. Follow the instructions and complete your settings.
3. Click "Finish" to complete the Installation Wizard setup and go to home menu.
4. Please press on the remote to start making a call.

Network Quick Setup Guide

Default IP address: 192.168.0.1.

Please change your EVC's IP address at the start.

There are three possible setup scenarios for most video conferencing users, if yours is:

1. Public IP Configuration (Outside of Firewall).
2. Private IP Configuration (Behind Firewall with Port Forwarding). Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.
3. H.460 Gatekeeper with Firewall Traversal. Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.

EVC H.323 Related Port Usage for Firewall Setup

(Please set the following ports in port forwarding in your firewall before start installing your EVC)

Port Function Type
1719	Gatekeeper	UDP
1720 H.323 Call setup TCP
30000 - 30299 Control and media for audio, video, content, and data/FECC TCP and UDP
80	HTTP Interface (WebTool)	TCP
23	Telnet	TCP
5060	SIP	TCP and UDP

Scenario 1 – Public IP Configuration (Outside of Firewall)

Your EVC is connecting directly to the internet.

1. From the remote press "Home"->

1. Press

Network"

1. Press "LAN Configuration".

2. And In the drop-down list "Obtain IP address", choose "Static IP" or "PPPoE".

3. Static IP: Input the "IP address", "Subnet Mask" and "Default Gateway".

4. PPPoE: Input the PPPoE login "User name" and "Password".

Static IP setting

PPPoE setting

1. Select "Apply" and press

1. Press "Home" on the remote to return to the home menu.
2. Press the (Call) button on the remote and you are ready to make your first call.

Scenario 2 –Private IP Configuration (Behind Firewall with Port Forwarding)

Your EVC is connecting to the internet through a firewall.

EVC

Internet

1. From the remote press "Home"->

"Setting".

1. Press ▼ -> ●Network".

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press (Enter).
5. Press (Back) on the remote to return to previous menu. (If you have H.323 ALG enabled, skip to step 10).
6. In the same page, go to "Firewall" and press (Enter).
7. Select "ON" in the NAT Configuration check box and enter the IP address in the "NAT Public (WAN) Address" field.
8. Press the "Home" button on the remote to return the home menu.
9. Press the Call button on the remote and you are ready to make your first call.

Scenario 3 – H.460 Gatekeeper with Firewall Traversal

Your EVC is connecting to the internet through a firewall and you have a Gatekeeper outside the firewall.

EVC

Firewall

Internet

1. From the remote press "Home"->

"Setting".

-> Network"

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press ⏻ (Enter).
5. In the same page, go to "Gatekeeper" and press (Enter).
6. Enter the IP address of your Gatekeeper in the "Gatekeeper IP Address" field and enable the "Use Gatekeeper" check box.
7. Enable the "Enable H.460 Firewall Traversal" option.
8. Press the "Home" button on the remote to return the home menu.
9. Press the 📞 (Call) button on the remote and you are ready to make your first call.

Troubleshooting

1. Make sure you have changed your default IP address. The default IP address is 192.168.0.1, in order not to conflict with other devices in the same LAN, please change your IP address at the start.

2. Video conference call is established but no video or voice.

3. If you are connecting to AVer EVC with firewall, make sure you have done the port forwarding correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP address on AVer EVC system is entered.
   We suggest having a fixed public IP address for AVer EVC system. With dynamic public IP address, it will change after a certain period which depends on your local ISP.

4. There is a routing issue if you installed two AVer EVC systems sharing one public IP address.

5. Unable to connect to other Video Conferencing systems.

6. Check to see if you dial the correct IP address.

7. Ensure the power status of the device from the other site is on.
8. Verify if the firewall blocks the inbound traffics from the other site.

9. Verify if the other site rejected your Video Conferencing call.

10. Unable to see the OSD.

11. Check to see if your cable is connecting correctly.

12. Make sure your system and display are well-connected and then reboot your system. (Your display should be switched on before you reboot your system).

13. Press "Dual" button on remote controller (User needs to keep pressing until OSD menu is shown).

14. Cannot open WebTool by IE 9 and IE 10.

15. Click ⚙ (Tools) in IE.

16. Select "F12 developer tools".
17. Change Document Mode to Internet Explorer 9 standards
18. Disable intranet sites in Compatibility View. Go to "Tools" → "Compatibility view settings".
19. Unclick the checkbox "Display intranet sites in Compatibility View" and then click "Close".

**For more information, please visit and download EVC user manual at our website http://www.aver.com

AVer EVC

Español-1

1. Pulse ▼ -> ▼Red".

Drücken

Netzwerk".

Dutch-1

Installatiewizard

1. Druk o ▼ -→ "Netwerk".

Druk

"Network".

Français-1

Assistant installation

1. Appuyez

[Réseau].

Premere

Rete".

Русский-1

Мастер установки