EVC910 - Video conferencing system AVer - Free user manual and instructions

Product type	Video conferencing system
Brand	AVer
Model	EVC910
Communication protocols	H.323, SIP, H.460
Network connectivity	RJ45 Ethernet, static IP/DHCP/PPPoE
Video connectors	HDMI, VGA, DVI (via adapter)
Audio connectors	3.5mm jack (input/output)
Power supply	AC adapter (100-240 V AC)
Included accessories	Camera, microphone, remote control, HDMI/VGA/audio/RJ45 cables, AAA batteries, warranty card
Main functions	HD video calls, screen sharing, far-end camera control (FECC), installation assistant
Network configuration	Public/private IP, port forwarding, H.460 firewall traversal
Firewall ports to open	TCP/UDP 1719, 1720, 30000-30299, TCP 80, 23, 5060
Startup assistant	Step-by-step guide for language, network and settings
Remote control	Navigation, call, dual screen, camera control
Screen compatibility	HDMI monitor, VGA projector, DVI screen
Web management tool	HTTP interface (port 80) for advanced configuration
Interface languages	French, English, German, Spanish, Italian, Dutch, Russian and more
Maintenance and cleaning	Clean with a soft, dry cloth. Do not use abrasive products.
Security	NAT and firewall configuration to protect the network
Warranty	Warranty card included (depending on country)

Frequently Asked Questions - EVC910 AVer

How to configure the IP address of my EVC910?

Go to Settings > Network > LAN Configuration. Choose Static IP, DHCP or PPPoE according to your network. Enter the IP address, mask and gateway if necessary. Apply the changes.

How to configure the firewall for video conferencing?

Open the following ports on your firewall: TCP/UDP 1719, 1720, 30000-30299, TCP 80, 23, 5060. For a private IP, enable NAT in the EVC network settings and enter your public IP address.

How to use the installation assistant on first startup?

Turn on the system. The installation assistant appears automatically. Follow the prompts to select language, configure network and basic settings. Finish to access the home menu.

What to do if I have no image during a call?

Check that the HDMI or VGA cables are properly connected. Make sure the screen is on. If you use a firewall, check the port forwarding. Restart the system and the screen.

How to make a video call with the remote control?

Press the Call button (phone icon) on the remote control. Dial the recipient's IP address or SIP number and confirm. To hang up, press Call again.

How to access the web management tool?

Open a browser and enter the IP address of the EVC910 (default 192.168.0.1). Use port 80. Log in with default credentials (admin/admin). Note: optimal compatibility with Internet Explorer 9 in IE9 document mode.

How to reset the device to factory settings?

Via the web tool, go to Administration > Reset. Or use the remote control: press and hold the Dual button for 10 seconds until the OSD menu appears, then select Reset.

Can I connect multiple screens?

Yes, the EVC910 supports Dual Screen output. Connect one monitor via HDMI and another via VGA. Use the Dual button on the remote control to switch between display modes.

How to update the firmware?

Download the latest firmware version from www.aver.com. Via the web tool, go to Administration > Update and select the file. Do not power off during the update.

Which ports to open in the firewall for H.323?

For H.323 protocol, open ports TCP 1719 (Gatekeeper), TCP 1720 (signaling), TCP/UDP 30000-30299 (media and control). For SIP, open TCP/UDP 5060. For the web tool, TCP 80.

USER MANUAL EVC910 AVer

Package Contents

1. Main System

2. Camera

4. Remote

8. DVI to HDMI Converter

5. Power Adapter

6. Power

7. VGA

12. RJ-45 Cable

9. Mini Din 8 pin MIC Cable

10. HDMI Cable x 2

11. Camera Cable

16. AAA Batteries

13. Warranty Card

14. Quick Installation Guide

15. Back Panel Label

Main System

Layer 1

Accessory Pack

Layer 2

Camera, Microphone, Remote, Adapter, Cables, and Batteries

Layer 3

English-1

English

Connection Diagram

graph TD
    A["Camera"] --> B["MDI cable"]
    B --> C["3.5mm to RCA cable"]
    C --> D["MDI cable"]
    D --> E["30V Camera cable"]
    E --> F["HDVI monitor"]
    G["RJ-23 Wind pack"] --> H["PC"]
    I["RJ 46 cable"] --> H
    J["Laptop"] --> K["PC"]
    L["Laptop"] --> M["PC"]
    N["LCD monitorLCD TV"] --> O["LCD/CLP projector"]
    P["Power card"] --> Q["PCI"]
    R["Phone adapter"] --> S["PCI"]
    T["3.5mm to HDMI Connector"] --> U["VSA cable"]
    V["30V Camera Cable"] --> W["30V HDVI Cable"]

Please put the panel label on the main system so that users can easily plug/unplug all cables from the front.

Setup Wizard

For the first time using AVer EVC system, the Installation Wizard will guide you to setup your EVC system step by step. After completing the wizard setup, user may start to use your EVC system.

1. Connect your EVC system well and turn on the power. After your EVC system starting, user will see the Installation Wizard screen shown up.
2. Language: Select the language of your EVC system.

Press 🖼 to expand the drop-down list. Then, use

or button to move the selection and press to

make the selection.

1. After selecting, press ➤ to move to "Next" option and press ← go to the next step.
2. Follow the instructions and complete your settings.
3. Click "Finish" to complete the Installation Wizard setup and go to home menu.
4. Please press on the remote to start making a call.

Network Quick Setup Guide

Default IP address: 192.168.0.1.

Please change your EVC's IP address at the start.

There are three possible setup scenarios for most video conferencing users, if yours is:

1. Public IP Configuration (Outside of Firewall).
2. Private IP Configuration (Behind Firewall with Port Forwarding). Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.
3. H.460 Gatekeeper with Firewall Traversal. Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.

EVC H.323 Related Port Usage for Firewall Setup

(Please set the following ports in port forwarding in your firewall before start installing your EVC)

Port Function Type
1719	Gatekeeper	UDP
1720 H.323 Call setup TCP
30000 ~ 30299 Control and media for audio, video, content, and data/FECC TCP and UDP
80	HTTP Interface (WebTool)	TCP
23	Telnet	TCP
5060	SIP	TCP and UDP

Scenario 1 – Public IP Configuration (Outside of Firewall)

Your EVC is connecting directly to the internet.

1. From the remote press "Home"->

1. Press

Network"

1. Press "LAN Configuration".

2. And In the drop-down list "Obtain IP address", choose "Static IP" or "PPPoE".

3. Static IP: Input the "IP address", "Subnet Mask" and "Default Gateway".

4. PPPoE: Input the PPPoE login "User name" and "Password".

Static IP setting

PPPoE setting

1. Select "Apply" and press

1. Press "Home" on the remote to return to the home menu.
2. Press the (Call) button on the remote and you are ready to make your first call.

Scenario 2 –Private IP Configuration (Behind Firewall with Port Forwarding)

Your EVC is connecting to the internet through a firewall.

EVC

Internet

1. From the remote press "Home"->

"Setting".

1. Press ▼ -> ●Network".

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press 📂 (Enter).
5. Press (Back) on the remote to return to previous menu. (If you have H.323 ALG enabled, skip to step 10).
6. In the same page, go to "Firewall" and press (Enter).
7. Select "ON" in the NAT Configuration check box and enter the IP address in the "NAT Public (WAN) Address" field.
8. Press the "Home" button on the remote to return the home menu.
9. Press the Call button on the remote and you are ready to make your first call.

Scenario 3 – H.460 Gatekeeper with Firewall Traversal

Your EVC is connecting to the internet through a firewall and you have a Gatekeeper outside the firewall.

EVC

Firewall

Internet

1. From the remote press "Home"->

"Setting".

-> Network"

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press ⏻ (Enter).
5. In the same page, go to "Gatekeeper" and press (Enter).
6. Enter the IP address of your Gatekeeper in the "Gatekeeper IP Address" field and enable the "Use Gatekeeper" check box.
7. Enable the "Enable H.460 Firewall Traversal" option.
8. Press the "Home" button on the remote to return the home menu.
9. Press the 📞 (Call) button on the remote and you are ready to make your first call.

Troubleshooting

1. Make sure you have changed your default IP address. The default IP address is 192.168.0.1, in order not to conflict with other devices in the same LAN, please change your IP address at the start.

2. Video conference call is established but no video or voice.

3. If you are connecting to AVer EVC with firewall, make sure you have done the port forwarding correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP address on AVer EVC system is entered.
   We suggest having a fixed public IP address for AVer EVC system. With dynamic public IP address, it will change after a certain period which depends on your local ISP.

4. There is a routing issue if you installed two AVer EVC systems sharing one public IP address.

5. Unable to connect to other Video Conferencing systems.

6. Check to see if you dial the correct IP address.

7. Ensure the power status of the device from the other site is on.
8. Verify if the firewall blocks the inbound traffics from the other site.

9. Verify if the other site rejected your Video Conferencing call.

10. Unable to see the OSD.

11. Check to see if your cable is connecting correctly.

12. Make sure your system and display are well-connected and then reboot your system. (Your display should be switched on before you reboot your system).

13. Press "Dual" button on remote controller (User needs to keep pressing until OSD menu is shown).

14. Cannot open WebTool by IE 9 and IE 10.

15. Click ⚙ (Tools) in IE.

16. Select "F12 developer tools".
17. Change Document Mode to Internet Explorer 9 standards
18. Disable intranet sites in Compatibility View. Go to "Tools" → "Compatibility view settings".
19. Unclick the checkbox "Display intranet sites in Compatibility View" and then click *Close*.

**For more information, please visit and download EVC user manual at our website http://www.aver.com

AVer EVC

Español-1

1. Pulse ▼ -> ▼Red".

Drücken

Netzwerk".

Dutch-1

Installatiewizard

1. Druk o ▼ -→ "Netwerk".

Druk

"Network".

Druk

verk".

Français-1

Assistant installation

1. Appuyez

[Réseau].

Appuyez

[seau].

Premere

Rete".

Русский-1

Мастер установки