EVC950 - Video conferencing system AVer - Free user manual and instructions

Product Type	Video Conferencing System
Brand	AVer
Model	EVC950
Dimensions (approx.)	30 x 20 x 5 cm (main unit)
Weight (approx.)	2.5 kg (main unit with accessories)
Power Supply	AC Adapter 100-240 VAC, 50/60 Hz
Power Consumption	30 W (max.)
Network Connectivity	RJ-45 (Ethernet 10/100/1000), H.323 and SIP protocols
Video Connectors	HDMI (input/output), VGA (output)
Audio Connectors	3.5 mm Mic Input, 3.5 mm Line Output
Included Camera	Integrated PTZ Camera with Control Cable
Included Microphone	Directional Microphone with RJ-45 Cable
Remote Control	Infrared Remote Control with AAA Batteries
Installation Assistant	Initial Setup Wizard with Language Selection
Network Configuration	Static IP, PPPoE, DHCP (default), NAT Port Forwarding
Firewall and Traversal	NAT, H.460, Gatekeeper
H.323 Ports Used	TCP: 1719, 1720, 80, 23, 5060; UDP: 30000-30299
Main Functions	H.323/SIP Video Calls, Content Sharing, Remote Camera Control (FECC)
Maintenance and Cleaning	Clean with a soft, dry cloth. Disconnect before cleaning.
Safety	Use only the supplied adapter. Do not expose to moisture.
Spare Parts and Repairability	Contact AVer support for parts and repairs.
Package Contents	Main unit, camera, microphone, remote control, adapter, cables, batteries, quick guide, warranty card

Frequently Asked Questions - EVC950 AVer

How to configure the IP address of the AVer EVC950?

From the remote control, press Home then Network. Select LAN Configuration. In 'Obtain IP address', choose Static IP or PPPoE according to your network. Enter the settings and apply.

What to do if the video conference connects but without video or audio?

Check the port forwarding on your firewall. If you are using a firewall without H.323 algorithm, make sure you have configured NAT and entered the public IP address (WAN) in the system. Preferably use a fixed public IP address.

How to access the OSD (on-screen menu)?

Make sure the HDMI or VGA cable is properly connected and the screen is on. Hold down the Dual button on the remote control until the OSD menu appears.

Which network ports must be opened on the firewall?

Ports TCP: 1719, 1720, 80, 23, 5060. Ports TCP/UDP: 30000 to 30299. See the 'Port Usage Associated with EVC H.323' table in the manual.

How to make a call with the EVC950?

After network configuration, press the (call) button on the remote control. Dial the recipient's IP address or SIP/H.323 number.

Unable to connect to other video conferencing systems, what to do?

Check the dialed IP address. Make sure the other system is powered on. Ensure the firewall is not blocking incoming traffic and that the other site has not rejected your call.

The web tool does not open with Internet Explorer 9 or 10, how to fix?

In IE, press F12 to open developer tools. Set the document mode to IE9. Go to Tools > Compatibility View settings and uncheck 'Display intranet sites in Compatibility View'.

What is the default IP address of the EVC950?

The default IP address is 192.168.0.1. It is recommended to change it to avoid network conflicts.

How to configure H.460 firewall traversal?

In LAN Configuration, go to Gatekeeper. Enter the gatekeeper IP address and enable 'Use Gatekeeper'. Then enable 'Enable H.460 Firewall Traversal'.

What to do if the home screen does not display on startup?

Check the connections of the screen and the system. Restart the EVC while leaving the screen on. If the problem persists, hold the Dual button on the remote control to force OSD display.

USER MANUAL EVC950 AVer

Package Contents

1. Main System

2. Camera

3. Microphone

5. Power Adapter

6. Power

7. VGA

Cable
8. DVI to HDMI Converter

9. Mini Din 8 pin MIC Cable

10. HDMI Cable x 2

11. Camera Cable

12. RJ-45 Cable

13. Warranty Card

14. Quick Installation Guide

15. Back Panel Label

16. AAA Batteries

Layer 1

Accessory Pack

Layer 2

Camera, Microphone, Remote, Adapter, Cables, and Batteries

Layer 3

Main System

English

Connection Diagram

graph TD
    A["Camera"] --> B["MDI cable"]
    B --> C["3.5mm to RCA cable"]
    C --> D["2.5mm home cable"]
    D --> E["3.5mm to HDMI cable"]
    E --> F["2.5mm home cable"]
    F --> G["3.5mm to HDMI monitor"]
    G --> H["4.5mm home cable"]
    H --> I["2.5mm home cable"]
    I --> J["3.5mm to HDMI monitor"]
    J --> K["4.5mm home cable"]
    K --> L["2.5mm home cable"]
    L --> M["3.5mm to HDMI monitor"]
    M --> N["4.5mm home cable"]
    N --> O["2.5mm home cable"]
    O --> P["3.5mm to HDMI monitor"]
    P --> Q["4.5mm home cable"]
    Q --> R["2.5mm home cable"]
    R --> S["3.5mm to HDMI monitor"]
    S --> T["4.5mm home cable"]
    T --> U["2.5mm home cable"]
    U --> V["3.5mm to HDMI monitor"]
    V --> W["4.5mm home cable"]
    W --> X["2.5mm home cable"]
    X --> Y["3.5mm to HDMI monitor"]
    Y --> Z["4.5mm home cable"]
    Z --> AA["2.5mm home cable"]
    AA --> AB["3.5mm to HDMI monitor"]

Please put the panel label on the main system so that users can easily plug/unplug all cables from the front.

English-1

Setup Wizard

For the first time using AVer EVC system, the Installation Wizard will guide you to setup your EVC system step by step. After completing the wizard setup, user may start to use your EVC system.

1. Connect your EVC system well and turn on the power. After your EVC system starting, user will see the Installation Wizard screen shown up.
2. Language: Select the language of your EVC system.

Press 🖼 to expand the drop-down list. Then, use

or ▼ button to move the selection and press to make the selection.

1. After selecting, press ➤ to move to "Next" option and press ← go to the next step.
2. Follow the instructions and complete your settings.
3. Click "Finish" to complete the Installation Wizard setup and go to home menu.
4. Please press on the remote to start making a call.

Network Quick Setup Guide

Default IP address: 192.168.0.1.

Please change your EVC's IP address at the start.

There are three possible setup scenarios for most video conferencing users, if yours is:

1. Public IP Configuration (Outside of Firewall).
2. Private IP Configuration (Behind Firewall with Port Forwarding). Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.
3. H.460 Gatekeeper with Firewall Traversal. Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.

EVC H.323 Related Port Usage for Firewall Setup

(Please set the following ports in port forwarding in your firewall before start installing your EVC)

Port Function Type
1719	Gatekeeper	UDP
1720 H.323 Call setup TCP
30000 - 30299 Control and media for audio, video, content, and data/FECC TCP and UDP
80	HTTP Interface (WebTool)	TCP
23	Telnet	TCP
5060	SIP	TCP and UDP

Scenario 1 – Public IP Configuration (Outside of Firewall)

Your EVC is connecting directly to the internet.

1. From the remote press "Home"->

1. Press

Network"

1. Press "LAN Configuration".

2. And In the drop-down list "Obtain IP address", choose "Static IP" or "PPPoE".

3. Static IP: Input the "IP address", "Subnet Mask" and "Default Gateway".

4. PPPoE: Input the PPPoE login "User name" and "Password".

Static IP setting

PPPoE setting

1. Select "Apply" and press

1. Press "Home" on the remote to return to the home menu.
2. Press the (Call) button on the remote and you are ready to make your first call.

Scenario 2 –Private IP Configuration (Behind Firewall with Port Forwarding)

Your EVC is connecting to the internet through a firewall.

EVC

Firewall

Internet

1. From the remote press "Home"->

"Setting".

1. Press ▼ -> ●Network".

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press (Enter).
5. Press (Back) on the remote to return to previous menu. (If you have H.323 ALG enabled, skip to step 10).
6. In the same page, go to "Firewall" and press (Enter).
7. Select "ON" in the NAT Configuration check box and enter the IP address in the "NAT Public (WAN) Address" field.
8. Press the "Home" button on the remote to return the home menu.
9. Press the Call button on the remote and you are ready to make your first call.

Scenario 3 – H.460 Gatekeeper with Firewall Traversal

Your EVC is connecting to the internet through a firewall and you have a Gatekeeper outside the firewall.

EVC

Firewall

Internet

1. From the remote press "Home"->

"Setting".

Network"

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press ⏻ (Enter).
5. In the same page, go to "Gatekeeper" and press (Enter).
6. Enter the IP address of your Gatekeeper in the "Gatekeeper IP Address" field and enable the "Use Gatekeeper" check box.
7. Enable the "Enable H.460 Firewall Traversal" option.
8. Press the "Home" button on the remote to return the home menu.
9. Press the 📞 (Call) button on the remote and you are ready to make your first call.

Troubleshooting

1. Make sure you have changed your default IP address. The default IP address is 192.168.0.1, in order not to conflict with other devices in the same LAN, please change your IP address at the start.

2. Video conference call is established but no video or voice.

3. If you are connecting to AVer EVC with firewall, make sure you have done the port forwarding correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP address on AVer EVC system is entered.
   We suggest having a fixed public IP address for AVer EVC system. With dynamic public IP address, it will change after a certain period which depends on your local ISP.

4. There is a routing issue if you installed two AVer EVC systems sharing one public IP address.

5. Unable to connect to other Video Conferencing systems.

6. Check to see if you dial the correct IP address.

7. Ensure the power status of the device from the other site is on.
8. Verify if the firewall blocks the inbound traffics from the other site.

9. Verify if the other site rejected your Video Conferencing call.

10. Unable to see the OSD.

11. Check to see if your cable is connecting correctly.

12. Make sure your system and display are well-connected and then reboot your system. (Your display should be switched on before you reboot your system).

13. Press "Dual" button on remote controller (User needs to keep pressing until OSD menu is shown).

14. Cannot open WebTool by IE 9 and IE 10.

15. Click ⚙ (Tools) in IE.

16. Select "F12 developer tools".
17. Change Document Mode to Internet Explorer 9 standards
18. Disable intranet sites in Compatibility View. Go to "Tools" → "Compatibility view settings".
19. Unclick the checkbox "Display intranet sites in Compatibility View" and then click "Close".

**For more information, please visit and download EVC user manual at our website http://www.aver.com

AVer EVC

Español-1

1. Pulse ▼ -> ▼Red".

Drücken

letzwerk".

Dutch-1

Installatiewizard

1. Druk o ▼ -→ "Netwerk".

Français-1

Assistant installation

1. Appuyez

[Réseau].

Appuyez

[seau].

Premere

-> "Rete".

Русский-1

Мастер установки