EVC300 - Video conferencing system AVer - Free user manual and instructions

Product Type	Video Conferencing System
Brand	AVer
Model	EVC300
Connectivity	RJ-45 (network), HDMI, VGA, HDVI, microphone input, serial ports
Communication Protocols	H.323, SIP, H.460 (firewall traversal)
Video Resolution	Up to 1080p (HD) (typical estimate)
Camera Included	Yes, with dedicated connection cable
Microphone Included	Yes, with dedicated RJ-45 jack
Remote Control	Yes, with AAA batteries included
Power Supply	AC adapter included
Network Configuration	Static IP, DHCP (automatic acquisition), PPPoE, NAT, port forwarding
Setup Wizard	Step-by-step guide on first startup (language, network, etc.)
Display	HDMI output for monitor or projector
Advanced Functions	Remote camera control (FECC), dual display (Dual mode), OSD
Remote Management	Web interface (HTTP), Telnet
Maintenance	Clean with a soft, dry cloth; avoid liquids
Safety	Use only the supplied adapter; do not expose to humidity
Repairability	Spare parts available from the manufacturer; refer to warranty
Dimensions (approx.)	Main unit: 30 x 20 x 5 cm (estimate)
Weight (approx.)	2 kg (estimate with accessories)

Frequently Asked Questions - EVC300 AVer

How to configure the IP address of my AVer EVC300?

During initial startup, the setup wizard guides you. You can choose Static IP or PPPoE in the 'LAN Configuration' menu. The default IP address is 192.168.0.1; change it to avoid network conflicts.

My screen shows nothing, what should I do?

Check the cable connections (HDMI, VGA...). Make sure the screen is on before restarting the system. If the OSD menu does not appear, press and hold the Dual button on the remote control until it appears.

How to make a video call?

On the remote control, press the Call button. Dial the IP address of the correspondent. Ensure both systems are on and that the firewall does not block required ports.

Which network ports to use for firewall configuration?

The ports to forward are: 1719 (access controller), 1720 (H.323), 30000-30299 (media), 80 (HTTP), 23 (Telnet), 5060 (SIP). Refer to the table in the manual.

Can I use the EVC300 behind a firewall with a private IP?

Yes. Enable the NAT option in the network settings and enter the public IP address of your gateway. You must also configure port forwarding on your firewall.

How to traverse a firewall with H.460?

Enable the 'Enable H.460 Firewall Traversal' option in the Gatekeeper section. Enter the IP address of your access controller and enable 'Use Gatekeeper'.

Why is there no audio or video during a call?

Check that the required ports are correctly forwarded in the firewall. If using NAT, make sure the public IP address is entered properly. Restart both systems.

How to access the EVC300 web tool?

Open a browser (Internet Explorer 9/10 requires compatibility settings) and enter the IP address of the EVC. For IE, enable IE9 document mode and disable intranet compatibility view.

What does the AVer EVC300 packaging contain?

The package includes: main system, camera, microphone, remote control (with AAA batteries), AC adapter, cables (HDMI, VGA, RJ-45, etc.), warranty card, and a quick installation guide.

How to maintain my video conferencing system?

Clean surfaces with a soft, dry cloth. Do not use liquid or abrasive cleaners. Ensure vents are not blocked. Disconnect power before any deep cleaning.

USER MANUAL EVC300 AVer

Package Contents

1. Main System

2. Camera

3. Microphone

5. Power Adapter

6. Power

7. VGA

Cable
8. DVI to HDMI Converter

9. Mini Din 8 pin MIC Cable

10. HDMI Cable x 2

11. Camera Cable

12. RJ-45 Cable

13. Warranty Card

14. Quick Installation Guide

15. Back Panel Label

16. AAA Batteries

Layer 1

Accessory Pack

Layer 2

Camera, Microphone, Remote, Adapter, Cables, and Batteries

Layer 3

Main System

English

Connection Diagram

Please put the panel label on the main system so that users can easily plug/unplug all cables from the front.

English-1

Setup Wizard

For the first time using AVer EVC system, the Installation Wizard will guide you to setup your EVC system step by step. After completing the wizard setup, user may start to use your EVC system.

1. Connect your EVC system well and turn on the power. After your EVC system starting, user will see the Installation Wizard screen shown up.
2. Language: Select the language of your EVC system.

Press 🖼 to expand the drop-down list. Then, use

or ▼ button to move the selection and press to make the selection.

1. After selecting, press ➤ to move to "Next" option and press ← go to the next step.
2. Follow the instructions and complete your settings.
3. Click "Finish" to complete the Installation Wizard setup and go to home menu.
4. Please press on the remote to start making a call.

Network Quick Setup Guide

Default IP address: 192.168.0.1.

Please change your EVC's IP address at the start.

There are three possible setup scenarios for most video conferencing users, if yours is:

1. Public IP Configuration (Outside of Firewall).
2. Private IP Configuration (Behind Firewall with Port Forwarding). Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.
3. H.460 Gatekeeper with Firewall Traversal. Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.

EVC H.323 Related Port Usage for Firewall Setup

(Please set the following ports in port forwarding in your firewall before start installing your EVC)

Port Function Type
1719	Gatekeeper	UDP
1720 H.323 Call setup TCP
30000 - 30299 Control and media for audio, video, content, and data/FECC TCP and UDP
80	HTTP Interface (WebTool)	TCP
23	Telnet	TCP
5060	SIP	TCP and UDP

Scenario 1 – Public IP Configuration (Outside of Firewall)

Your EVC is connecting directly to the internet.

1. From the remote press "Home"->

1. Press

Network"

1. Press "LAN Configuration".

2. And In the drop-down list "Obtain IP address", choose "Static IP" or "PPPoE".

3. Static IP: Input the "IP address", "Subnet Mask" and "Default Gateway".

4. PPPoE: Input the PPPoE login "User name" and "Password".

Static IP setting

PPPoE setting

1. Select "Apply" and press

1. Press "Home" on the remote to return to the home menu.
2. Press the (Call) button on the remote and you are ready to make your first call.

Scenario 2 –Private IP Configuration (Behind Firewall with Port Forwarding)

Your EVC is connecting to the internet through a firewall.

EVC

Internet

1. From the remote press "Home"->

"Setting".

1. Press ▼ -> ●Network".

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press (Enter).
5. Press (Back) on the remote to return to previous menu. (If you have H.323 ALG enabled, skip to step 10).
6. In the same page, go to "Firewall" and press (Enter).
7. Select "ON" in the NAT Configuration check box and enter the IP address in the "NAT Public (WAN) Address" field.
8. Press the "Home" button on the remote to return the home menu.
9. Press the Call button on the remote and you are ready to make your first call.

Scenario 3 – H.460 Gatekeeper with Firewall Traversal

Your EVC is connecting to the internet through a firewall and you have a Gatekeeper outside the firewall.

EVC

Firewall

Internet

1. From the remote press "Home"->

"Setting".

-> Network"

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press ⏻ (Enter).
5. In the same page, go to "Gatekeeper" and press (Enter).
6. Enter the IP address of your Gatekeeper in the "Gatekeeper IP Address" field and enable the "Use Gatekeeper" check box.
7. Enable the "Enable H.460 Firewall Traversal" option.
8. Press the "Home" button on the remote to return the home menu.
9. Press the 📞 (Call) button on the remote and you are ready to make your first call.

Troubleshooting

1. Make sure you have changed your default IP address. The default IP address is 192.168.0.1, in order not to conflict with other devices in the same LAN, please change your IP address at the start.

2. Video conference call is established but no video or voice.

3. If you are connecting to AVer EVC with firewall, make sure you have done the port forwarding correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP address on AVer EVC system is entered.
   We suggest having a fixed public IP address for AVer EVC system. With dynamic public IP address, it will change after a certain period which depends on your local ISP.

4. There is a routing issue if you installed two AVer EVC systems sharing one public IP address.

5. Unable to connect to other Video Conferencing systems.

6. Check to see if you dial the correct IP address.

7. Ensure the power status of the device from the other site is on.
8. Verify if the firewall blocks the inbound traffics from the other site.

9. Verify if the other site rejected your Video Conferencing call.

10. Unable to see the OSD.

11. Check to see if your cable is connecting correctly.

12. Make sure your system and display are well-connected and then reboot your system. (Your display should be switched on before you reboot your system).

13. Press "Dual" button on remote controller (User needs to keep pressing until OSD menu is shown).

14. Cannot open WebTool by IE 9 and IE 10.

15. Click ⚙ (Tools) in IE.

16. Select "F12 developer tools".
17. Change Document Mode to Internet Explorer 9 standards
18. Disable intranet sites in Compatibility View. Go to "Tools" → "Compatibility view settings".
19. Unclick the checkbox "Display intranet sites in Compatibility View" and then click *Close*.

**For more information, please visit and download EVC user manual at our website http://www.aver.com

AVer EVC

Español-1

1. Pulse ▼ -> ▼Red".

Dutch-1

Installatiewizard

1. Druk o ▼ -→ "Netwerk".

Druk

Network".

Français-1

Assistant installation

1. Appuyez

[Réseau].

Premere

Rete".

Русский-1

Мастер установки