Frequently Asked Questions - HGO 300 HYDRO PRO HGO330HC 011 HOOVER
How to charge the robotic vacuum cleaner for the first time?
Before first use, charge the device for 8 hours. Plug the charging station into a power outlet and place the robot on the station. The blue LED flashes during charging and becomes steady once complete.
What to do if the robot does not return to the base automatically?
Make sure there are no obstacles between the robot and the charging station. Check that the charging contacts are clean. If the problem persists, you can manually bring the robot back to the base.
How to schedule an automatic cleaning?
Use the remote control: press the Programming button, select the desired day and time with the directional keys, then confirm with Start/Pause. A beep confirms the programming.
How to clean the HEPA filter?
Turn off the robot and remove the dust bin. Remove the HEPA filter and clean it with a soft brush. Do not wash the filter. Put it back properly after cleaning.
The robot is noisier than usual, what to do?
Empty the dust bin and clean the filter. Also check the side brushes and drive wheels to remove any tangled hair or debris. Regular maintenance prevents this issue.
Can I use the robot on rugs or carpets?
Yes, the robot can clean carpets. For rug edges, make sure they are not too thick to prevent the robot from getting stuck. Use Turbo mode for better suction on carpets.
How to install the Hoover H-GO 300 app?
Download the Hoover H-GO 300 app from the App Store or Google Play. Create an account, enable Wi-Fi on your smartphone (2.4 GHz), and follow the instructions in the app to connect the robot.
What to do if the robot does not detect stairs?
The anti-drop sensors may malfunction on highly reflective surfaces or steps less than 8 cm. Use a physical barrier or a virtual wall if available to secure the area.
How to change the robot's battery?
Turn off the robot, remove the battery cover on the bottom of the device by taking out the two screws. Disconnect the old battery, connect the new one (Hoover replacement lithium-ion battery), then replace the cover and screws.
Can I use the robot around pets or children?
Yes, but children under 8 years old and pets should be supervised during cleaning. Make sure there are no toys or fragile objects on the floor. The robot can be scheduled to operate in your absence.
USER MANUAL HGO 300 HYDRO PRO HGO330HC 011 HOOVER