56K SERIAL CONTROLLER FAXMODEM - Modem US ROBOTICS - Free user manual and instructions

USER MANUAL 56K SERIAL CONTROLLER FAXMODEM US ROBOTICS

• Telephone cable and/or adapter/splitter

power button LEDs LED Name State Condition

Receive Data Blinking Receiving data

Receiving a valid data signal from a remote modem; data transmission is possible

English System Requirements y Analogue telephone line y Operating system: Windows Vista™, Windows® XP, Windows® 2000, Windows NT® 4.0, Windows® Me, Windows® 98, or Windows® 95 OSR2 y CD-ROM drive y Available serial port y 500 MHz processor or higher y 128 MB RAM Installation Step One: Prepare for installation 1. Uninstall all other modems that are installed on your computer. For instructions, refer to the documentation for your previous modem.

2. Unplug all telephone and power cords connected to your previous modems.

3. Shut down your computer.

Step Two: Install the hardware

1. Find the serial port on the back of your computer by looking for the label,

COM, MODEM, RS-232, |O|O|, or SERIAL. Do not use the AUX, GAME, LPT, or PARALLEL port. If your computer has only a 25-pin serial port, you need to purchase a DB25/ DB25 serial cable. The serial modem cable provided with the 56K Serial Controller Faxmodem is intended for use with a 9-pin serial port on your computer.

2. Use a serial modem cable to connect the serial port on the modem to a serial

port on your computer.

English C a u t i o n : Use an analogue phone line only. The modem will be damaged if you connect it to a digital phone line. Most office phones are wired through digital lines. If you do not know whether your phone line is analogue or digital, consult your telephone service provider or building facilities department.

3. Use the provided telephone cord to connect the phone jack on the modem

an analogue telephone wall jack.

4. Use the provided power adapter to connect the power port on the modem to

5. Press and release the power button to turn the modem on.

N o te : If the power LED does not light, the modem may not be turned on. Make sure that the power supply is connected between the modem and the electrical outlet.

6. Turn your computer on.

Step Three: Install the drivers Windows Vista You must be logged in as an administrator in order to install this modem. When you turn your computer on, Windows automatically detects the modem.

1. Insert the USRobotics Installation CD-ROM into your CD-ROM drive.

2. If the CD does not start automatically, click Windows Start > Computer

and double-click the CD-ROM drive.

3. If the Auto Play window appears, click run autorun.exe.

4. If prompted, enter the password of an administrative user and press ENTER.

5. If prompted by the USRobotics Installation CD-ROM, select your preferred

language and accept the End User License Agreement.

6. Click Install Modem and follow the on-screen instructions to install the

driver for the modem.

Windows XP You must be logged in as an administrator in order to install this modem. When you turn your computer on, the Found New Hardware Wizard starts.

1. If the Found New Hardware Wizard prompts you to search online, select

No, Not this time and follow the on-screen instructions to install the generic driver.

2. When the Found New Hardware Wizard is finished, insert the USRobotics

Installation CD-ROM into your CD-ROM drive.

3. If the CD does not start automatically, click Windows Start > My Computer

and double-click the CD-ROM drive.

4. If prompted, select your preferred language and accept the End User License

5. Click Install Modem and follow the on-screen instructions to install the

driver for the modem.

6. If you see a prompt regarding Windows Logo testing, click Continue Anyway.**

7. Click Finish to complete the installation.

1. When the New Hardware Wizard detects the modem, insert the Installation

CD-ROM into your CD-ROM drive.

2. Select Automatic search for a better driver (Recommended) and click

3. When prompted, click Finish.

1. Insert the Installation CD-ROM into your CD-ROM drive.

2. If prompted, select your language and accept the End User License Agreement.

The U.S. Robotics Faxmodem Installation Wizard starts.

4. Click Yes in any Digital Signature Not Found window that appears.

5. When prompted, click Finish to complete the installation.

• USRobotics has thoroughly tested this driver in conjunction with the supported hardware and has verified compatibility with Windows Vista, XP, Me, and 2000. **USRobotics has thoroughly tested this driver in conjunction with the supported hardware and has verified compatibility with Windows Vista, XP, Me, and 2000.

2. Select Search for the best driver for your device (Recommended) and

3. Select CD-ROM drive and click Next.

Windows installs the U.S. Robotics 56K FAX EXT driver.

4. Click Next, then click Finish to complete the installation.

1. Before you log on, insert the USRobotics Installation CD-ROM into your

2. Click Windows Start > Settings > Control Panel.

3. Double-click Modems.

The Modems Properties Window appears.

5. When the Install New Modem window appears, click Next.

6. When Windows detects the Standard Modem driver, click Change.

8. Type D:\ and click OK, where D is the drive letter assigned to your CDROM drive.

9. Select U.S. Robotics 56K FAX EXT (non-PnP) and click OK.

11. Click Finish to complete the installation.

When the Modems Properties window appears, you will see the COM port that is assigned to your modem.

13. If the System Settings Change window appears, click Yes to restart your computer.

1. When the Update Device Driver Wizard detects the modem, insert the

Installation CD-ROM into your CD-ROM drive and click Next.

2. When prompted, click Finish to complete the installation.

C o n g ra t u l a t i o n s . You have successfully completed the installation procedure. Please register your 56K Serial Controller Faxmodem at www.usr.com/productreg/.

English Additional software (optional) For your convenience, The USRobotics Installation CD-ROM provides the following optional software that complements your modem: y USR MoH enables the V.92 feature “Modem On Hold” which suspends your Internet connection when the modem detects an inbound telephone call.*** y Phonetools software lets you send and receive faxes and is included as an optional piece of software for your convenience. To install any of these programs:

1. Eject the USRobotics Installation CD-ROM and re-insert it into the CDROM drive.

If the USRobotics Installation CD-ROM does not start automatically: A. Click Windows Start > Run. B. In the Run dialogue box, type D:\setup.exe where D is the drive letter assigned to your CD-ROM drive.

2. On the USRobotics Installation CD-ROM, select Software.

3. Select the software that you want to install.

4. Click Install and follow the on-screen instructions to install the software.

Tr oubleshooting General If you have any trouble with the modem, first perform the following steps:

1. Verify that all connectors and power cables are properly connected to the

modem and the back of your computer.

2. Verify that the modem is switched on and the CD or PWR LED is on.

3. Verify that the modem is connected to a serial port on the back of your computer. Do not use the AUX, GAME, LPT, or PARALLEL port.

4. Shut down and restart your computer.

If you still have trouble with the modem, follow these steps to verify whether it was installed correctly: Windows Vista:

1. Click Windows Start > Control Panel.

2. Click Hardware and Sound.

3. Click Phone and Modem Options.

***You must subscribe to Call Waiting service with your telephone service provider in order to use the “Modem On Hold” feature.

English On the Modems tab, you should see a description of the modem. If you do not, the installation was not successful; perform the installation procedure again.

4. On the Modems tab, select the description of the modem and click Properties.

5. On the Diagnostics tab, click the Query Modem button.

If you see a series of commands and responses from the modem, the installation was successful. If you do not see a series of commands and responses, the installation was not successful; perform the installation procedure again. Windows 95/98/Me:

1. Click Windows Start > Settings > Control Panel.

2. Double-click the Modems icon.

On the Modems Properties screen, you should see a description of the modem. If you do not, the installation was not successful; perform the installation procedure again.

3. On the Diagnostics tab, ensure that the correct modem is highlighted,

then click More Info. If you see a series of commands and responses from the modem, the installation was successful. If you do not see a series of commands and responses, the installation was not successful; perform the installation procedure again. Windows NT:

1. Click Windows Start > Settings > Control Panel.

2. Double-click the Modems icon.

On the Modems Properties screen, you should see a description for the modem. If you do not, the installation was not successful; perform the installation procedure again. Windows 2000/XP:

1. Click Windows Start > Settings (if applicable), > Control Panel.

2. Double-click the Phone and Modem Options icon.

On the Modems tab, you should see a description of the modem. If you do not, the installation was not successful; perform the installation procedure again.

3. On the Modems tab, ensure that the correct modem is highlighted and

click the Properties button.

4. On the Diagnostics tab, click the Query Modem button.

If you see a series of commands and responses from the modem, the installation was successful. If you do not see a series of commands and responses, the installation was not successful; perform the installation procedure again.

English My communication software does not recognize the modem. Solution 1: Your communication software may not function properly if any of the following are true: y More than one version of the software is installed on your computer. y You are using an old version of the software. y More than one communication software package is installed on your computer. USRobotics highly recommends using the communication software provided with the modem on the USRobotics Installation CD-ROM. So l u t i o n 2 : Your software’s COM port settings may be incorrect. In the setup section of your software, ensure that the software’s port settings match those for the modem. For instructions on adjusting the port settings in your software, refer to your communication software’s documentation. Solution 3: Make sure that your Windows Dial-Up Networking connection is using the correct modem. Windows Vista:

1. Click Windows Start > Control Panel > Network and Internet > Network and Sharing Center > Manage network connections.

2. Right-click the description of the dial-up networking connection, and

3. Make sure that your new modem is selected.

1. Click Windows Start > Control Panel, and double-click Network

2. Double-click the description of the dial-up networking connection, and

3. Make sure that your new modem is selected.

1. Click Windows Start > Settings > Network and Dial-up Connections.

2. Double-click the description of the dial-up networking connection, and

3. Make sure that your new modem is selected.

Windows NT, Me, 98, and 95:

1. Double-click My Computer.

2. Double-click Dial-Up Networking.

3. Right-click the connection you are trying to use, and select Properties.

4. Make sure that your new modem is selected.

My modem doesn’t dial out or doesn’t answer incoming calls. Solution 1: You may have a bad telephone cord. Try another telephone cord. Solution 2: You may have plugged the modem’s phone cord into a digital line. Contact the department responsible for your phone system if you are unsure whether your phone line is analogue or digital. Solution 3: If your phone system requires an access code to access an outside line, be sure to include the code in the number that you are dialling. Solution 4: If your voice mail alters your dial tone when messages are waiting, restore the normal dial tone by retrieving your messages before using the modem to dial out. My modem sounds as if it is connecting to another modem, but the connection fails. You may have a poor connection. Try placing the call again. My modem isn’t achieving a 56K Internet connection. Solution 1: Contact your ISP to verify that the number you are dialling supports V.90/V.92 speeds. Solution 2: Contact your telephone company to verify that the telephone line for your modem supports V.90/V.92 speeds. Solution 3: Line interference or the routing of the telephone call to your ISP may be causing a slower connection speed. Try placing the call again. Solution 4: Verify that the modem is connecting to a V.90/V.92 server. A pair of 56K modems will not connect to each other at 56K speeds.

English Additional Information For regulatory and warranty information, see the User Guide on the USRobotics Installation CD-ROM. For operation and configuration information, see the User Guide on the USRobotics Installation CD-ROM. For additional troubleshooting and technical support, see:

1. The User Guide on the USRobotics Installation CD-ROM.

2. The Support section of the USRobotics Web site at

www.usr.com/support/. Many of the most common difficulties that users experience have been addressed in the FAQ and Troubleshooting Web pages for your modem. The Support pages also contain current support contact information and documentation.

3. The support contact information on the last page of this guide.

Windows NT, Me, 98, and 95:

Windows NT, Me, 98, and 95:

www.usr.com/support/.

• Telephone cable and/or adapter/splitter

Windows NT, Me, 98, and 95:

Windows NT, Me, 98, and 95:

Windows NT, Me, 98, and 95:

Step Two: Install the hardware

2. Välj Search for the best driver for your device (Recommended) (Sök

Windows NT, Me, 98, and 95:

www.usr.com/support/.

Windows NT, Me, 98, and 95:

2. Velg Search for the best driver for your device (Recommended) (søk

Windows NT, Me, 98, and 95:

Step Two: Install the hardware

1. Windows Start > Settings > Network and Dial-up Connections (Başlat >

Windows NT, Me, 98, and 95:

1. The User Guide on the USRobotics Installation CD-ROM.

2. The Support section of the USRobotics Web site at

www.usr.com/support/. Many of the most common difficulties that users experience have been addressed in the FAQ and Troubleshooting Web pages for your modem. The Support pages also contain current support contact information and documentation. The support contact information on the last page of this guide.