56K MESSAGE MODEM - Modem US ROBOTICS - Free user manual and instructions

USER MANUAL 56K MESSAGE MODEM US ROBOTICS

U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois 60173-5157 USA No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as a translation, transformation, or adaptation) without written permission from U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in the products and/or content of this document from time to time without obligation to provide notification of such revision or change. U.S. Robotics Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.2277014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in U.S. Robotics standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987) whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this Quick Installation Guide. Copyright © 2002 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. Other product names are for identification purposes only and may be trademarks of their respective companies. Product specifications subject to change without notice. English

Installation for All Operating Systems: Before You Begin: Prepare for installation. Before you begin, we recommend you uninstall any other modems you have in your system. Refer to your previous modem's documentation for instructions. Write down your new U.S. Robotics modem's serial number, which is located on the white bar code sticker on the modem and on the modem's box, in the space below. If you ever need to call our Technical Support department, you will need this number to receive assistance. Step 1: Connect the modem to the computer. Shut down your computer and connect the serial cable to the modem and the computer. To find the serial port on the back of your computer, look for COM, MODEM, RS-232, |o|o|, or SERIAL. Do not use the AUX, GAME, LPT, or PARALLEL ports. Step 2: Connect the modem to an analogue phone line and plug in the modem’s power supply. Plug one end of the provided phone cord into the jack on the modem and plug the other end into an analogue phone wall jack. The phone socket you use must be for an analogue phone line. Most office phones are wired through DIGITAL lines. Be sure you know what type of line you have. The modem will be damaged if you use a digital phone line. Plug the power supply into the jack on the modem and the other end into an electrical outlet. Plug your headset into the jack on the modem. Turn on the modem. The power button is located on the side of the modem. If the CS light is not on, the modem may not be turned on or plugged in properly. Make sure the modem is turned on and that the power supply is connected between the modem and the electrical outlet. Step 3: Install the modem drivers. If you have Windows 95/98 operating systems: Turn your computer on. After the New Hardware Wizard detects your modem, insert the Installation CD-ROM into your CD-ROM drive. Follow the on-screen

prompts to complete the installation. If you are asked for the location of your CDROM drive, type the letter of your CD-ROM drive and a colon (D: if your drive letter is D). If you have Windows Me: Turn your computer on. After you see a message that your new modem has been detected and installed, insert your Installation CD-ROM into your CD-ROM drive. Click Start, select Settings, then click Control Panel. Click View all Control Panel Options in the upper-left corner of your screen. Double-click the System icon. Click Device Manager. Expand Modems by clicking +. Double-click the description of your new modem, then click the Driver tab. Click Update Driver. Select Specify the location of the driver (Advanced). Click Next. Select Removable media. Click Next. Select U.S. Robotics 56K Message V.92. Click Next. Click Finish to complete the installation. Click Close on the U.S. Robotics 56K Message V.92 screen. Windows will now detect the Wave Device for Voice Modem. Select Specify the location of the driver (Advanced). Click Next. Select Removable media. Click Next. Select U.S. Robotics Half-Duplex Audio Device. Click Next. Click Finish to complete the installation. If you have Windows NT: Windows NT users must be in administrator mode to properly add any new hardware. Turn your computer on. Insert your Installation CD-ROM into your CD-ROM drive before you log in. Click Start, point to Settings, and click Control Panel. Doubleclick Modems. When the Install New Modem screen appears, click Next to have Windows detect your new modem. When your modem is detected, click Change. Click Have Disk. Make sure the location of your CD-ROM drive is selected. Click OK. Select U.S. Robotics. Select U.S. Robotics 56K Message V.92 (non-PnP). Click OK and then Next. Click Finish. The Modems Properties tab will display the COM port that is assigned to your modem. Click Close. If the System Settings Change window appears, click Yes to restart your computer. If you have Windows 2000: Windows 2000 users must be in administrator mode to properly add any new hardware. Your modem will be automatically installed. Follow the update driver procedure below. Turn your computer on. After you see a message that your new modem has been installed, insert your Installation CD-ROM into your CD-ROM drive. Click Start, select Settings, then click Control Panel. Double-click the System icon. Click the Hardware tab. Click Device Manager. Expand Modems by clicking +. Double2

click the description of your new modem or Standard Modem if there is no specific description, then click the Driver tab. Click Update Driver. Click Next. Select Search for a suitable driver for my device. Click Next. Select Specify a location. Click Next. Select CD-ROM drive. Click Next. Select Install one of the other drivers, then click Next. Select U.S. Robotics 56K Message V.92. Click Next. A Digital Signature Not Found message will appear. Click Yes. Click Finish to complete the installation. If you have Windows XP: Windows XP users must be in administrator mode to properly add any new hardware. Your modem will be automatically installed. Follow the update driver procedure below. Turn your computer on. Insert your Installation CD-ROM into your CD-ROM drive. Click Start then click Control Panel. If you are not in Classic View, switch to Classic View now by clicking the selection in the upper-left corner of your screen. Double-click the System icon. Click the Hardware tab. Click Device Manager. Expand Modems by clicking +. Double-click the description of your new modem or Standard Modem if there is no specific description, then click the Driver tab. Click Update Driver. Select Install from a Specific Location (Advanced). Click Next. Select Don’t search. I will choose the driver to install. Click Next. Click Have Disk. Type the letter of your CD-ROM drive and a colon (D: if your drive letter is D). Click OK. Select the description of your modem, then click Next. If you see a warning telling you that this modem has not passed logo testing, click Continue Anyway. Click Finish. All Windows Operating Systems: V.92 Features Would you like to install the ControlCenter software? The ControlCenter software allows you to configure your V.92 modem settings and automatically notifies you of any updates to your modem’s code.

To install the ControlCenter software, eject and reinsert the Installation CD-ROM into your CD-ROM drive. If the Installation CD-ROM interface does not run automatically, click Start and then click Run. In the Run dialogue box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of D.

Choose the Software option, select U.S. Robotics ControlCenter, and then follow the on-screen instructions to install the ControlCenter software. Would you like to install the Internet Call Notification software? Internet Call Notification lets you take an incoming voice call without dropping your Internet connection.

To install the Internet Call Notification software, eject and reinsert the Installation CD-ROM into your CD-ROM drive. If the Installation CDROM interface does not run automatically, click Start and then click Run. In the Run dialogue box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of D.

Choose the Software option, select U.S. Robotics Internet Call Notification, and follow the on-screen instructions to install the Internet Call Notification software. Register your modem.

At the Installation CD-ROM interface, click the Support link. Follow the on-screen instructions to register your modem and to view the warranty information. If the Installation CD-ROM interface does not run automatically, click Start and then click Run. In the Run dialogue box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of D. You can also register online at http://www.usr.com/productreg. Troubleshooting If you have any difficulty with your modem, first make sure that it was installed correctly. Windows Me, 98, 95

Click Start, Settings, and then Control Panel.

Double-click the Modems icon. In the Modems Properties screen, you should see a description for your new U.S. Robotics modem. If you do not see a description of your modem, see the Note at the end of this section.

Click the Diagnostics tab. Make sure that the correct COM port (modem) is selected.

Click the More Info button. You should see a series of commands and responses from the modem. This means that the installation was a success. If you do not see commands and responses, shut down and restart your computer. To determine if your modem is functioning properly, repeat the steps above. If your modem is still not working, refer to the additional troubleshooting in this Guide. Windows NT Windows NT users must be in administrator mode to properly add any new hardware.

Click Start, Settings, and then Control Panel.

Double-click the Modems icon. In the Modems Properties screen, you should see a description for your new U.S. Robotics modem. If you do not see your modem listed, shut down and restart your computer. To determine if your modem is functioning properly, try reinstalling your modem. If your modem is still not working, refer to the additional troubleshooting in this Guide. Windows 2000 Windows 2000 users must be in administrator mode to properly add any new hardware.

Click Start, Settings, and then Control Panel.

Double-click the Phone and Modem Options icon. Click the Modems tab. Make sure that your new U.S. Robotics modem is selected. If you do not see a description of your modem, see the Note at the end of this section.

Click the Query Modem button. You should see a series of commands and responses from the modem. This means that the installation was a success. If you do not see commands and responses, shut down and restart your computer. To determine if your modem is functioning properly, repeat the steps above. If your modem is still not working, refer to the additional troubleshooting in this Guide. Windows XP Windows XP users must be in administrator mode to properly add any new hardware.

Click Start and then click Control Panel.

Click Phone and Modem Options and then click the Modems tab. You should see a description of your new U.S. Robotics modem and a

COM port setting. If you do not see a description of your modem, see the Note at the end of this section.

Click Modem, highlight the description of your new modem, and click Properties.

Click the Query Modem button. You should see a series of commands and responses from the modem. This means that the installation was a success. If you do not see commands and responses, shut down and restart your computer. To determine if your modem is functioning properly, repeat the steps above. If your modem is still not working, refer to the additional troubleshooting in this Guide. NOTE: If your modem is not listed and/or you do not see a series of commands and responses, make sure that your cables are attached correctly to your computer. If your modem still does not work, refer to the additional troubleshooting in this Guide. Shut down and restart your computer. To verify that your modem is functioning properly, repeat the steps listed under your specific operating system. For additional troubleshooting help, review these common issues: PROBLEM: My computer isn’t recognizing my modem. Possible solution: You may be using a COM port that is either already in use or not configured correctly. For the modem to work properly, it must be plugged into an enabled serial port which is assigned to a free COM port. Most computers have two serial ports assigned to COM 1 and COM 2 respectively. Windows XP, 2000 Make sure your COM port is not already in use by another modem. Click Start, Settings (for Windows 2000 only), and Control Panel, and then double-click Phone and Modem Options. Click the Modems tab. Look for a listed modem and check which COM port it is using. If a previous modem is already using the available COM port, you can either use another COM port or uninstall the modem that was installed previously. See your previous modem’s manual for uninstallation instructions. Next, make sure that your COM ports are configured correctly. Right-click the My Computer icon on your desktop. Click Properties. Click the Hardware tab. In the Device Manager section, click the Device Manager button. Look under Ports (COM and LPT). If the Communications ports have yellow exclamation points or red Xs over them, your COM ports may be configured incorrectly. If this is the case, you may need to contact your computer manufacturer. It is also possible that you may be plugging your external

modem’s cable into a disabled serial port. Refer to your computer’s manual for information about enabling COM ports. This usually involves altering the BIOS settings and possibly the operating system. You may need to call your computer’s manufacturer to change your BIOS settings if they are incorrect. Windows Me, 98, 95 Make sure your COM port is not already in use by another modem. Click Start, Settings, and Control Panel, and then double-click Modems. If you have Windows Me and you do not see this icon, be sure to select View All Control Panel Options. Look for another modem listed and if another modem is listed, click the Diagnostics tab to find out which COM port it is using. If a previous modem is already using the available COM port, you can either use another COM port or uninstall the previously installed modem. See your previous modem’s manual for uninstallation instructions. Next, make sure that your COM ports are configured correctly. Right-click the My Computer icon on your desktop. Click Properties. Click the Device Manager tab. Look under Ports (COM and LPT). If the COM ports have yellow exclamation points or red Xs over them, your COM ports may be configured incorrectly. If this is the case and you are not sure how to properly configure your COM ports, contact your computer manufacturer. It is also possible that you may be plugging your RS-232 modem cable into a disabled serial port. Refer to your computer’s manual for information about enabling COM ports. This usually involves altering the BIOS settings and possibly the operating system. You may need to call your computer’s manufacturer to change your BIOS settings if they are incorrect. Windows NT Click Start, Settings, and then Control Panel. Double-click Ports. Make sure the port you are plugging the modem into appears in the list. If it does not, the port needs to be added, and possibly enabled in the BIOS. Consult your Windows NT manual for information about adding ports. After you add or enable the port, follow the instructions in this Guide for your operating system. PROBLEM: My software isn’t recognizing my modem. Possible solution: Your communications software may not function properly if you have more than one version of the software installed or if you are using an older version. We highly recommend using the communications software provided with your modem on the Installation CD-ROM. Possible solution: Make sure the modem is plugged in and turned on. If it is, check the outlet with another electric device (like a lamp) to be sure that you are getting power. Also, you must use the power supply that came with your modem; other similar-

looking power supplies may be of different voltages and could damage your modem. When your modem is properly connected to an electrical outlet, a wall outlet, or a surge protector and is turned on, the CS light on the front panel will be illuminated. Possible solution: Windows XP, 2000 You may not have the correct modem type selected in your software or in Windows. Click Start, Settings (Windows 2000 only), and then Control Panel. When Control Panel opens, click Phone and Modem Options. Click the Modems tab. Here you will see a list of installed modems. You can also add, remove, or view the properties of modems from this window. The U.S. Robotics modem you have installed should be present in the list of installed modems. If none of the modem descriptions in the list matches your U.S. Robotics modem or no modems are listed, your modem is not properly installed. Try reinstalling your modem using the instructions on this Guide for your operating system. Windows Me, 98, 95, NT You may not have the correct modem type selected in your software or in Windows. Click Start, Settings, and Control Panel. When Control Panel opens, double-click Modems. Here you will see a list of installed modems. You can also add, remove, or view the properties of modems from this window. The U.S. Robotics modem you have installed should be present in the list of installed modems. If none of the modem descriptions in the list matches your U.S. Robotics modem or no modems are listed, your modem is not properly installed. Try reinstalling your modem using the instructions in this Guide for your operating system. Possible solution: Windows XP If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct port selected. Click Start, Control Panel, and double-click Network Connections. Double-click the description of the dial-up networking connection, and select Properties. Make sure that the description in the Connect Using box (under the General tab) matches the description of the modem you are using. If it doesn’t match, select the proper modem description. Windows 2000 If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct port selected. Click Start, point to Settings, and click Network and Dial-up Connections. Make sure that the description in the Connect Using box (under the General tab) matches the description of the modem you are using. If it doesn’t match, select the proper modem description.

Windows Me, 98, 95, NT If you are using Dial-Up Networking, it may not be installed or configured correctly. Check your configuration and make sure you have the correct port selected. Double-click My Computer. If you are using Windows Me, click Start, point to Settings, then double-click Control Panel. All operating systems should then double-click Dial-Up Networking, right-click the connection you are trying to use, and select Properties. Make sure that the description in the modem box matches the description of the modem you are using. If it doesn’t match, select the proper modem description. PROBLEM: My modem won’t dial out or doesn’t answer incoming calls. For both dialing and answering problems: Possible solution: Make sure that you are using the power supply that came with your modem; other similar-looking power supplies may be of different voltages and could damage your modem. Possible solution: You might have a bad phone cord connected to your modem, or your phone cord may be plugged into the wrong jack. The phone cord should be plugged into the jack labelled on the modem and directly into the telephone wall jack. Use the phone cord included in your modem’s box, if possible. Possible solution: You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the telephone wall jack. Office Users Possible solution: You may have plugged your modem’s phone cord into a digital line, which can damage your modem. Contact your phone system administrator if you are unsure whether or not your phone line is digital. If your phone system requires dialing “9” to access an outside line, be sure to add “9” before the number you are dialing. Dialing Problems for Voice Mail Users Possible solution: If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone.

PROBLEM: My modem sounds like it’s trying to connect to another modem but fails. Possible solution: You may have a poor connection. All calls are routed differently, so try placing the call again. PROBLEM: My modem isn’t achieving a 56K Internet connection. Possible solution: Our research has shown that the vast majority of telephone lines can and do support V.90/V.92 connections. The V.90/V.92 protocol allows for connection speeds of up to 56K, but line conditions may affect the actual speeds during a given connection. Due to unusual telephone line configurations, some users will not be able to take full advantage of V.90/V.92 technology at this time. In order to achieve a V.90/V.92 connection:

The server you are dialing into must support and provide a digital V.90/ V.92 signal. Your ISP (Internet Service Provider) can provide you with a list of dial-up connections and information on what those connections currently support.

The telephone line between your ISP and your modem must be capable of supporting a 56K connection and contain only one analogue-to-digital conversion. The 56K signal from your ISP begins as a digital signal. Somewhere between the ISP and your modem, there will be a digital-toanalogue signal conversion so that your modem can receive the data. There must be no more than one analogue-to-digital signal conversion in the path from your ISP to your modem. If more than one analogue-to-digital conversion occurs, your connection speeds will default to V.34+ (33.6 Kbps). There may also be impairments on the local lines between your ISP and your modem. These impairments can prevent or limit connection speeds. All telephone calls are routed differently, so you should try making your 56K connection several times. One way to test this is to dial into a long distance location. Long distance lines are often much clearer than local lines. It is important to note that telephone companies are constantly upgrading their systems. Lines that do not support 56K today may support 56K in the near future.

For a V.90 connection, your modem must be connecting to a V.90/56K server. A pair of 56K modems will not connect to each other at V.90/56K speeds.

For a V.92 connection, your modem must be connecting to a V.92 server. A pair of 56K modems will not connect to each other at V.92/56K speeds.

Support Resources If you have not fixed your problem after trying the suggestions in the “Troubleshooting” section, you can receive additional help via one of these convenient resources:

Visit the U.S. Robotics Web site Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product. Your product number is 5668B. You may need to know this to obtain information on the U.S. Robotics Web site. Go to: http://www.usr.com/support

Contact the U.S. Robotics Technical Support Department Technical questions about U.S. Robotics modems can also be answered by technical support specialists. Country Telephone Online Hours

emea_modemsupport@usr.com 9:00 A.M.– 6:00 P.M. Monday – Friday Regulatory Information and Limited Warranty CE Compliance We, U.S. Robotics Corporation of 935 National Parkway, Schaumburg, Illinois, 60173-5157 USA, declare under our sole responsibility that the product, 56K Message Modem, Model 5668, to which this declaration relates, is in conformity with the following standards and/or other normative documents. EN60950: 1992, Incl. Amdt. 1-4 EN55022: 1998 EN55024: 1998 EN61000-3-2: 1996/A12

EN61000-3-3: 1995 We hereby declare that the above named product is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. The conformity assessment procedure referred to in Article 10(3) and detailed in Annex II of Directive 1999/5/EC has been followed. Network Compatibility Declaration This equipment is designed to work satisfactorily on all European Union PSTN networks. This equipment is supplied with a suitable PSTN connector for the country in which it was supplied. If it is required to use this equipment on a different network to the one for which it was supplied, the user is advised to contact the vendor for guidance regarding connection. U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois, 60173 U.S.A U.S. Robotics Corporation Limited Warranty This warranty applies to customers located in the United States, Australia, Canada (except Quebec), Ireland, New Zealand, U.K., and other English language countries, and countries for which a translation into the local language is not provided. 56K Message Modem HARDWARE: U.S. Robotics warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for the following length of time from the date of purchase from U.S. Robotics or its authorised reseller: Two (2) years U.S. Robotics’s sole obligation under this express warranty shall be, at U.S. Robotics’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, U.S. Robotics may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of U.S. Robotics. Replacement products may be new or reconditioned. U.S. Robotics warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. SOFTWARE: U.S. Robotics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications, for a period of ninety (90) days from the date of purchase from U.S. Robotics or its authorized reseller. U.S. Robotics warrants the media containing software against failure during the warranty period. No updates are provided. U.S. Robotics’s sole obligation under this express warranty shall be, at U.S. Robotics’s option and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms to applicable U.S. Robotics published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. U.S. Robotics makes no warranty or representation that its software products will meet Customer’s requirements or work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. For any third-party products listed in the U.S. Robotics software product documentation or specifications as being compatible, U.S. Robotics will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by a “bug” or defect in the third party's product or from use of the software product not in accordance with U.S. Robotics published specifications or user manual. THIS U.S. ROBOTICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT. THIS U.S. ROBOTICS WARRANTY DOES NOT APPLY TO SUCH THIRD-PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.

OBTAINING WARRANTY SERVICE: Customer must contact a U.S. Robotics Corporate Service Centre or an Authorized U.S. Robotics Service Centre within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from U.S. Robotics or its authorized reseller may be required. Products returned to U.S. Robotics Corporate Service Centre must be pre-authorized by U.S. Robotics with a Return Material Authorization (RMA) number or User Service Order (USO) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to U.S. Robotics until the returned item is received by U.S. Robotics. The repaired or replaced item will be shipped to Customer, at U.S. Robotics’s expense, not later than thirty (30) days after U.S. Robotics receives the defective product. U.S. Robotics shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to U.S. Robotics for repair, whether under warranty or not. WARRANTIES EXCLUSIVE: IF A U.S. ROBOTICS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE OF ITS PRODUCTS. U.S. ROBOTICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR, OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD. LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. DISCLAIMER: Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law. GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of Illinois, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods. U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois, 60173 U.S.A

Printed in XXXXXXXXXXXXXXXXXXXX