Q: What should I do if the parasol arm has become misaligned by 35 degrees after a gust of wind?

This problem can occur after exposure to strong winds. Here are the recommended steps: Verification Steps Inspect the arm joint (pivot areas) for any visible damage, cracks, or deformation Check that the locking lever at the base of the pole is securely locked Try to manually realign the arm by slightly loosening the locking lever, repositioning the arm, and then securely relocking it Important If the misalignment persists after this check, wind damage is not covered by the manufacturer's 24-month warranty . The Glatz Sunwing Casa is designed to withstand winds of up to 35 km/h maximum with ground anchoring . Beyond that, even short exposure can damage the internal mechanisms. For professional repair, contact an authorized GLATZ partner who can assess the arm joint and use only original parts if necessary.

Q: How do I adjust the tilt of the Glatz Twist parasol roof?

To tilt the roof of the Glatz Twist parasol: Turn the rotation mechanism located on the upper pole until you reach the desired fabric angle. This system allows you to adjust the tilt of the roof in different directions to optimize your sun protection throughout the day. The rotation mechanism operates independently of the orientation system, giving you full control over the angle and direction of the fabric.

Q: The tilt adjustment ring of the Sombrano S+ is stuck: how to unlock it?

The tilt bar of the Sombrano S+ fits into a groove on the mast and must slide freely to couple with the various positions marked on the graduated scale. If it is stuck, here’s how to unlock it without damaging it: Step 1: Cleaning the mast groove Start by carefully cleaning the groove of the mast where the bar slides. Use warm water, a soft cloth, and a little mild soap. Wipe both the bar and the inside of the groove to remove any dirt, mineral residue, or accumulated dust. Allow to dry completely. Most blockages come from limescale or accumulated debris. Step 2: Gradual unlocking Once dry, try to slowly and steadily pull the bar while keeping it straight. Do not force it suddenly: proceed gradually with constant pressure. If this is not enough, let it rest for a few hours and try again. Step 3: Checking the mechanism Examine the assembly of the bar and the mast. Check that all visible screws are tight. A loose screw can slightly deform the groove and cause blockage. Use an appropriate Allen key to tighten if necessary. Step 4: Sliding and repositioning After cleaning and checking, very gradually pull the bar until the carrying arm is decoupled. Once released, reinsert it into the groove and check that it slides well to the different notches of the scale. Ensure that the bar clicks into place correctly at each position. Important: Never apply excessive force. If the bar remains stuck after these actions, the mechanism may have an internal defect (slight deformation of the groove, corroded alloy). Do not force it at the risk of breaking the system. Contact your official Glatz dealer or customer service for professional assistance.

Question 1

After changing the cord of the Sombrano S+ parasol, it no longer closes properly - how can I resolve this issue?

Accepted Answer

After changing the cord, it is common for the closing mechanism not to work properly. Here are the solutions:

1. Check the tension and adjustment of the cord

The first thing to check is the tension of the cord. If it is not tight enough, the fabric will not be held properly and the parasol will not close correctly. Make sure that:

The cord is properly wound around the drum or closing mechanism
The tension is uniform along the entire length
There is no slack or excessive play

2. Correct closing procedure

A successful closing of the Sombrano S+ follows this sequence:

Turn the crank steadily until the parasol is completely closed
Pull on the fabric segments to neatly wrap them around the structure
Secure the closing strap once the parasol is closed to keep it in place

3. Important points after changing the cord

Test the mechanism several times after the change to ensure everything is working correctly
If the cord rubs or makes abnormal noise, check that it is not stuck
Ensure that the slider (the trolley) moves freely with the rotation of the crank

If the problem persists despite these checks, the cord may be of inappropriate length or the internal mechanism may be damaged. In this case, contact the manufacturer Glatz for a certified replacement cord.

Question 2

What should I do if the parasol arm has become misaligned by 35 degrees after a gust of wind?

Accepted Answer

This problem can occur after exposure to strong winds. Here are the recommended steps:

Verification Steps

Inspect the arm joint (pivot areas) for any visible damage, cracks, or deformation
Check that the locking lever at the base of the pole is securely locked
Try to manually realign the arm by slightly loosening the locking lever, repositioning the arm, and then securely relocking it

Important

If the misalignment persists after this check, wind damage is not covered by the manufacturer's 24-month warranty. The Glatz Sunwing Casa is designed to withstand winds of up to 35 km/h maximum with ground anchoring. Beyond that, even short exposure can damage the internal mechanisms.

For professional repair, contact an authorized GLATZ partner who can assess the arm joint and use only original parts if necessary.

Question 3

How do I adjust the tilt of the Glatz Twist parasol roof?

Accepted Answer

To tilt the roof of the Glatz Twist parasol:

Turn the rotation mechanism located on the upper pole until you reach the desired fabric angle. This system allows you to adjust the tilt of the roof in different directions to optimize your sun protection throughout the day.

The rotation mechanism operates independently of the orientation system, giving you full control over the angle and direction of the fabric.

Question 4

The tilt adjustment ring of the Sombrano S+ is stuck: how to unlock it?

Accepted Answer

The tilt bar of the Sombrano S+ fits into a groove on the mast and must slide freely to couple with the various positions marked on the graduated scale. If it is stuck, here’s how to unlock it without damaging it:

Step 1: Cleaning the mast groove
Start by carefully cleaning the groove of the mast where the bar slides. Use warm water, a soft cloth, and a little mild soap. Wipe both the bar and the inside of the groove to remove any dirt, mineral residue, or accumulated dust. Allow to dry completely. Most blockages come from limescale or accumulated debris.

Step 2: Gradual unlocking
Once dry, try to slowly and steadily pull the bar while keeping it straight. Do not force it suddenly: proceed gradually with constant pressure. If this is not enough, let it rest for a few hours and try again.

Step 3: Checking the mechanism
Examine the assembly of the bar and the mast. Check that all visible screws are tight. A loose screw can slightly deform the groove and cause blockage. Use an appropriate Allen key to tighten if necessary.

Step 4: Sliding and repositioning
After cleaning and checking, very gradually pull the bar until the carrying arm is decoupled. Once released, reinsert it into the groove and check that it slides well to the different notches of the scale. Ensure that the bar clicks into place correctly at each position.

Important: Never apply excessive force. If the bar remains stuck after these actions, the mechanism may have an internal defect (slight deformation of the groove, corroded alloy). Do not force it at the risk of breaking the system. Contact your official Glatz dealer or customer service for professional assistance.

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