HE25000 - Power bank INTENSO - Free user manual and instructions
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USER MANUAL HE25000 INTENSO
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Simple line drawing of a mechanical component with a downward arrow and a numbered label (2) below it.
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Simple line drawing of a container with handles and a wavy top, connected to a vertical line and a numbered circle (no text or symbols)
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Diagram of a rectangular electronic device with labeled ports and a display screen, showing internal components.Bedienung
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Icon of a person using a laptop inside a black circle (no text or symbols)Please read this manual carefully and observe and follow all the instructions mentioned in it to ensure a long service life and reliable use of the device. Keep this manual handy and pass it on to other users of the device.
Safety instructions 2
Declaration of conformity 3
Scope of delivery 3
Use 4
Device overview 4
Operation 4
Function key (On/Off) 4
LED status display 4
Commissioning / Charging the power bank / Charging connected devices .... 4
Service/Distributor....6
Disposal 6
Operating conditions 7
Technical data 7
SAFETY
Intended use
This power bank is designed exclusively for supplying power to devices with an operating voltage of 5.0 V direct current (mobile phones, MP3 players, etc.) and devices that support the Power Delivery Standard (PD). Any other use or use beyond this is considered improper use and may lead to damage and injury. This product is not designed for commercial use or for medical and special applications where failure of the product could cause injury, death or substantial material damage. Claims of any kind due to damage resulting from improper use or failure to follow safety instructions are excluded.
Changes can be made to the firmware and/or hardware at any time and without prior notice. It is therefore possible that parts of this manual as well as technical data and images in this documentation may deviate slightly from the product in front of you. All points described in this manual are for illustrative purposes only and do not necessarily correspond to your specific product. No legal claims can be made on the basis of this manual.
Safety instructions
Dangers for children and persons with restricted physical, sensory or mental abilities:
Children often underestimate danger or fail to recognise it at all. This product is not designed to be used by people (or children) with reduced sensory, physical or mental capabilities, or those who lack experience and/or knowledge, unless they have been given supervision or instruction on how to use the product by a person responsible for their safety and have understood the hazards involved. Please keep the product out of reach of unsupervised children. Please make sure that children do not play with this product.
Danger of suffocation!
Children may put parts of the packaging or other small parts in their mouths and choke on them.
Danger of short circuit!
To avoid injury, please do not operate this device with wet hands.
Do not insert any objects that are not intended for use into the product's openings. Please also ensure that loose parts do not damage the product during transport. This could result in injury due to an electrical short circuit and/or a resulting fire.
Never use the product if there are signs of visible damage on the product itself or on the USB cable, as this may result in injury or further damage, including the risk of fire.
The product must not be come into contact with water.
Do not place containers filled with liquid (vases, glasses or similar) on or in the immediate proximity of the product. You run the risk of knocking the container over and the spilled liquid impairing the product's electrical safety.
Tripping hazard!
When positioning the device, please ensure that nobody can step on or trip over the cable. Do not place any objects on the cable.
Damage!
Do not use the device in extremely cold, hot, humid or dusty areas. Do not exposure the device to direct sunlight. Keep the product away from open flames. Risk of explosion!
Protect the device from impact and falling in each operating mode.
This device is sensitive to electrostatic discharge. Therefore, protect the device from any possible electrostatic discharge.
To avoid malfunctions, do not connect the device's USB output ports to the USB-connections of computers or other devices. They are only designed for charging devices.
To avoid overheating, do not cover the device completely and do not block or cover the openings of the product. Always ensure that heat can be dissipated.
To avoid overheating caused by a build-up of heat, do not use the device in bags or other tightly closed environments.
Do not open the product's housing and do not disassemble the product into its individual parts. Do not try to repair it yourself. This will invalidate your warranty.
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Warning sign depicting steam rising inside a triangle, indicating hazardous or hazardous material.WARNING! Hot surface!
Holding the product for prolonged periods during use may result in skin injuries caused by heat. Avoid holding the product constantly when in use, especially in areas that generate a lot of heat. Do not wear the device directly against your body when in use. You may touch the product for prolonged periods once it has cooled down.
Declaration of conformity
CE
The CE marking says that this product meets the requirements of all EU Directives applicable for this product.
UK CA
The UKCA marking says, that this product meets the requirements of all UK Directives applicable for this product.
SCOPE OF DELIVERY
Intenso Power Bank HE20000 USB-C to USB-C charging cable with integrated e-marker chip for PD3.1 support up to 140 W (28.0 V/5.0 A)
3 Bag Instructions
Please check that the contents of the packaging are complete and undamaged (see also the illustration at the start of this manual). If this is not the case, please contact the retailer or our service department: rma@intenso-international.de
USE
Device overview
1 - Status LED
2 - Function button (ON/OFF)
3 - USB-C1 In/Out
4 - USB-A Out
5 - USB-C2 In/Out 100W
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1 2 3 4 5Operation
Function button (On/Off)
If the charging process does not start automatically, you can start this manually by tapping the function button. You can stop the charging process and deactivate the power bank by tapping the button twice.
Press and hold the function button for 2 seconds to activate low power mode (Please see the “Low Power Mode” section of this manual for further information).
LED Status display
You will see the current charging status of the power bank as a numerical display on the LED display when charging or discharging the power bank and when you tap the function button.
You will also be shown which connection (C1= USB-C1 In/Out, A1= USB-A Out, C2= USB-C2 In/Out) you are currently using and how man watts and volts are currently being used. If more than one connection is used, the display will change and the name of the connection associated with the watts and volts will flash. If C1 or C2 is used to charge the power bank, the percentage sign will also flash.
Commissioning / Charging the power bank / Charging connected devices
a) Charging the power bank
Please connect the supplied USB-C cable to one of the power bank's USB-C ports (USB-C1 In/Out or USB-C2 In/Out) and connect the other end of the USB cable to a USB-C power adapter or USB-C port on your computer.
Normal charging:
Use a standard USB power adapter or USB port on a computer to charge the power bank without the fast charging function (max. 5.0 V/DC 3.0 A = max. 15.0 W).
Fast charging:
Please use a combination of mains adapter and cable that supports the Power Delivery Standard (PD) to use the fast charging function provided by the power bank. The cable included in the scope of supply fulfils this requirement.
The USB-C1/C2 In/Out connections support a maximum charging power of 65.0 watts (20.0 V/DC 3.25 A).
Only ever use one of the two connections to charge the power bank. If both USB-C ports are connected to a power adapter, only the port connected first is used to charge the power bank.
The display shows you how much power the power bank is being charged with. If the selected combination of power adapter and cable is not compatible with the PD standard, the power bank will charge normally. If the combination is compatible but does not support the power bank's maximum possible power consumption, the power bank will charge with the maximum possible power of the power supply unit and cable automatically calibrated by these devices.
The power bank's required charging time and charging capacity will depend on various factors. The charging source used, the ambient temperature, the product temperature, and the power bank's current charge level will influence the charging power consumed as well as the charging time.
b) Charging devices with the power bank
This power bank has one USB-A port (USB-A Out) and two USB-C ports (USB-C1 In/Out and USB-C2 In/Out) for charging devices.
Both USB-C ports support the Power Delivery Standard. The device to be charged and the cable used must also support this standard if you want to use it for charging with the maximum available power. If this is not the case, the highest possible charging power is calibrated between the devices. This means that you can also use the power bank to charge devices with a lower charging capacity without any issues. Please activate low power mode when charging devices with very low charging power (Bluetooth headphones, smart watches, fitness trackers or similar) (see the “Low Power Mode” section of this manual for more information).
To charge your device, simply connect the supplied USB-C cable to the power bank's USB-C port (USB-C1/2 In/Out) and the other end to the USB-C port of the device to be charged. Alternatively, you can connect your own cable (providing that it's compatible) to the USB-A port (USB-A Out) or the power bank's USB-C port (USB-C1/2 In/Out) and the other end to the device to be charged.
Please use the USB-C2 In/Out connection to reach the maximum charging power of 100.0 W. The USB-A port supports a maximum charging power of 22.5 W and the USB-C1 In/Out port supports a maximum charging power of 65.0 W. Details of the different charging capacities can be found in the technical data in this manual.
You can charge up to three devices at the same time using the power bank. If several connections are used simultaneously to charge devices, the maximum power per connection will vary depending on the combination used. Details of the different charging capacities can be found in the technical data in this manual.
The power bank's maximum charging power is automatically reduced to 65.0 W at the USB-C2 In/Out port from a remaining capacity of 20 % or a device temperature of over 52 °C. If the remaining capacity is only 10 % or less, or the device temperature exceeds 58 °C, it is limited to 45.0 W. The device to be charged and its charging electronics also have an impact on the power bank's charging performance and can lead to throttling (charge level, temperature, etc.).
If a device is being charged with the power bank and the power bank's capacity is almost exhausted, this is signalled by the last digit flashing from 5% remaining capacity. Please charge the power bank again at your earliest convenience.
Please note that around 30% of the power bank's total capacity is consumed by the charging process alone. This is caused, for example, by the loss of power from circuit heat, the cable resistance and the energy required for voltage conversion.
For optimum performance, the power bank must be used regularly. If you are not using it regularly, please fully charge the power bank at least every three months.
Make sure that the heat generated by the charging process can be dissipated from the product (ideally, you would place the power bank on a solid and heat-resistant surface during use).
c) Low power mode
The power bank has a low power mode for devices with low power consumption, such as Bluetooth headphones, smart watches, fitness trackers or similar. Normally, the power bank stops charging when power consumption is low, as the connected devices appears to be fully charged. When low power mode is activated, the power bank will continue to charge for 3.5 hours even at low power consumption. Press and hold the On/Off button for three seconds to activate or deactivate low power mode. If the mode is activated, a circular movement is shown at 3-second intervals instead of the last digit on the display.
SERVICE / DISTRIBUTOR
INTENSO INTERNATIONAL GMBH | Kopernikusstraße 12-14 | D-49377 Vechta
Email (technical support): support@intenso-international.de
Email (RMA number): rma@intenso-international.de
Internet: www.intenso.eu
Telephone (technical support): +49 (0) 4441 – 999 111 (Mon. – Thur. 09:00 – 16:30;
Fri. 09:00 – 14:00)
DISPOSAL
 | Disposal of old batteries:The devices marked with this symbol are subject to the European Directive 2006/66/EC All old batteries must be disposed of separate from the municipal waste stream via designated collection facilities appointed by the government or the local authorities You avoid environmental damage with the proper disposal. |
 | Disposal of old electronic equipment:The devices marked with this symbol are subject to the European Directive 2012/19/EC. All electrical appliances and old electrical appliances must be disposed of separate from the municipal waste stream via designated collection facilities appointed by the government or the local authorities. You avoid environmental damage with the proper disposal of old electrical equipment. |
 | Packaging:Packaging is raw material. The packaging material of this product is suitable for recycling and can be re-used. Please pay attention to the local recycling provisions when disposing of any materials. |
OPERATING CONDITIONS
Operate the device at 0 to 45 degrees Celsius at max. 75 % relative humidity. If you do not use the power bank for prolonged period of time, please the product within the aforementioned conditions at most, but ideally between 15 and 25 degrees Celsius at \~60 % relative humidity and a battery charge level between 30 and 50 per cent. Use the product every three months to maintain its full performance.
TECHNICAL DATA
| Dimensions: ~ 139 x 82 x 27 mm | |
| Current consumption (Input): | USB-C1 /C2 In:Normal: 5.0 V/DC 3.0 APower Delivery: 5.0 V/DC 3.0 A, 9.0 V/DC 3.0 A, 12.0 V/DC 3.0 A, 15.0 V/DC 3A, 20.0 V/DC 3.25 A (max. 65.0 W) |
| Charging current (Output): | Single use:USB-A Out:Normal: 5.0 V/DC 3.0 AFast charging: 5.0 V/DC 3.0 A, 9.0 V/DC 2.0 A, 12.0 V/DC 1.5 A, 4.5 V/DC 5.0 A, 5.0 V/DC 4.5 A (max. 22.5 W)USB-C1 Out:Normal: 5.0 V/DC 3.0 APower delivery: 5.0 V/DC 3.0 A, 9.0 V/DC 3.0 A, 12.0 V/DC 3.0 A, 15.0 V/DC 3.0 A, 20.0 V/DC 3.25 A (max. 65.0 W)(PPS: 3.3 - 11.0 V/DC 3.0 A, 3.3 - 21.0 V/DC 3.0 A)USB-C2 Out:Normal: 5.0 V/DC 3.0 APower delivery: 5.0 V/DC 3.0 A, 9.0 V/DC 3.0 A, 12.0 V/DC 3.0 A, 15.0 V/DC 3.0 A, 20.0 V/DC 5.0 A (max. 100.0 W)(PPS: 3.3 - 11.0 V/DC 3.0 A, 3.3 - 21.0 V/DC 3.0 A)Multiple use (in watts):USB-C1 In/Out + USB-C2 In/Out: 30.0 W + 65.0 WUSB-C2 In/Out + USB-A Out: 65.0 W + 22.5 WUSB-C1 In/Out + USB-A Out: 20.0 W sharedUSB-C2 In/Out + (USB-C1 In/Out + USB-A Out): 65.0 W + 20.0 W shared |
| Internal battery: 20.000 mAh / 3.6 V Lithium ion battery | |
| LED status display: LED display | |
| Integrated overcharge protection / discharge protec- tion / overvoltage protection / short circuit fuse: | Yes |
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Warning sign depicting steam rising inside a triangle, indicating caution or hazard symbolAVERTISSEMENT ! Surface chaude !
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Warning sign depicting steam rising inside a triangle, indicating caution or hazard symbolWAARSCHUWING! Heet oppervlak!
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| Dimensioni: ~ 139 x 82 x 27 mm | |
| Assorbimento di corrente(ingresso): | USB-C1/C2 In:Normale: 5,0 V/DC 3,0 APower Delivery: 5,0 V/DC 3,0 A, 9,0 V/DC 3,0 A, 12,0 V/DC 3,0 A, 15,0 V/DC 3A, 20,0 V/DC 3,25 A (max. 65,0 W) |
| Corrente di carica ceduta (in uscita): | Uso singolo:USB-A Out:Normale: 5,0 V/DC 3,0 ARicarica rapida: 5,0 V/DC 3,0 A, 9,0 V/DC 2,0 A, 12,0 V/DC 1,5 A, 4,5 V/DC 5,0 A, 5,0 V/DC 4,5 A (max. 22,5 W)USB-C1 Out:Normale: 5,0 V/DC 3,0 APower Delivery: 5,0 V/DC 3,0 A, 9,0 V/DC 3,0 A, 12,0 V/DC 3,0 A, 15,0 V/DC 3,0 A, 20,0 V/DC 3,25 A (max. 65,0 W)(PPS: 3,3 - 11,0 V/DC 3,0 A, 3,3 - 21,0 V/DC 3,0 A)USB-C2 Out:Normale: 5,0 V/DC 3,0 APower Delivery: 5,0 V/DC 3,0 A, 9,0 V/DC 3,0 A, 12,0 V/DC 3,0 A, 15,0 V/DC 3,0 A, 20,0 V/DC 5,0 A (max. 100,0 W)(PPS: 3,3 - 11,0 V/DC 3,0 A, 3,3 - 21,0 V/DC 3,0 A)Uso multiplo (in watt):USB-C1 In/Out + USB-C2 In/Out: 30,0 W + 65,0 WUSB-C2 In/Out + USB-A Out: 65,0 W + 22,5 WUSB-C1 In/Out + USB-A Out: 20,0 W condivisiUSB-C2 In/Out + (USB-C1 In/Out + USB-A Out): 65,0 W + 20,0 W condivisi |
| Batteria ricaricabile interna: Batteria agliioni di litio da 20000 mAh / 3,6 V | |
| Display di stato: Display LED | |
| Protezione da sovraccarico /protezione da scarica / protezione da sovratensione / protezione da cortocircuito integrate: | Sì |
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MANUAL DE INSTRUÇÕES
Segurança 2
Tecla de função (On/Off)....4
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Warning symbol of a building with steam rising inside a triangle (no text or numbers)| Dimensões: ~ 139 x 82 x 27 mm | |
| Consumo de corrente (entrada): | USB-C1/C2 In:Normal: 5,0 V CC 3,0 APower Delivery: 5,0 V CC 3,0 A, 9,0 V CC 3,0 A, 12,0 V CC 3,0 A, 15,0 V CC 3 A, 20,0 V CC 3,25 A (max. 65,0 W) |
| Fornecimento de corrente de carga (saída): | Para 1 dispositivo:USB-A Out:Normal: 5,0 V CC 3,0 ACarga rápida: 5,0 V CC 3,0 A, 9,0 V CC 2,0 A, 12,0 V CC 1,5 A, 4,5 V CC 5,0 A, 5,0 V CC 4,5 A (max. 22,5 W)USB-C1 Out:Normal: 5,0 V CC 3,0 APower Delivery: 5,0 V CC 3,0 A, 9,0 V CC 3,0 A, 12,0 V CC 3,0 A, 15,0 V CC 3,0 A, 20,0 V CC 3,25 A (max. 65,0 W)(PPS: 3,3-11,0 V CC 3,0 A, 3,3-21,0 V CC 3,0 A)USB-C2 Out:Normal: 5,0 V CC 3,0 APower Delivery: 5,0 V CC 3,0 A, 9,0 V CC 3,0 A, 12,0 V CC 3,0 A, 15,0 V CC 3,0 A, 20,0 V CC 5,0 A (max. 100,0 W)(PPS: 3,3-11,0 V CC 3,0 A, 3,3-21,0 V CC 3,0 A)Para vários dispositivos (em Watt):USB-C1 In/Out + USB-C2 In/Out: 30,0 W + 65,0 WUSB-C2 In/Out + USB-A Out: 65,0 W + 22,5 WUSB-C1 In/Out + USB-A Out: 20,0 W divididosUSB-C2 In/Out + (USB-C1 In/Out + USB-A Out): 65,0 W + 20,0 W divididos |
| Bateria interna: Bateria de polímeros de | Ítio 20000 mAh / 3,6 V |
| Indicador de carga: Visor LED | |
| Proteção integrada contra sobrecarga / proteção contra sobrecarga / proteção contra sobretensão / proteção contra curto-circuito: | Sim |
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Diagram of a rectangular electronic device with labeled ports and an attached display screen, showing numbered parts.Obsluha
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Diagram of a rectangular electronic device with labeled ports and an attached display screen, showing numbered parts.Uporaba
c) Način rada male snage
Prijenosni punjač ima način rada niske struje za uređaje s niskom potrošnjom energije, poput Bluetooth slušalica, pametnih satova, fitness narukvica ili slično. Uobičajeno je da prijenosni punjač prestaje puniti kada je struja niska jer se čini da je povezani uređaj potpuno napunjen. Kada je aktiviran način rada niske struje, prijenosni punjač nastavlja puniti 3,5 sata čak i pri niskoj potrošnji energije. Za aktiviranje ili deaktiviranje načina rada niske struje pritisnite i držite tipku za uključivanje/isključivanje tri sekunde. Ako je način rada aktiviran, umjesto zadnje znamenke na zaslonu prikazuje se kružno kretanje u intervalima od 3 sekunde.
SERVIS/DISTRIBUTOR
INTENSO INTERNATIONAL GMBH I Kopernikusstraße 12-14 I D-49377 Vechta
Email (tehnička podrška): support@intenso-international.de
Email (RMA-broj): rma@intenso-international.de
