Q: Where are the buttons on the numeric keypad on the INTENSO 2.5 Memory Safe?

The INTENSO 2.5 Memory Safe features a built-in numeric keypad on the top or front of the case . This keypad includes 12 keys : Keys 0 to 9 : to enter your PIN (4 to 12 digits) * Key : to correct or delete an entry # Key : to validate your PIN and access the drive Next to the keypad, you will also see three colored LED indicators that show the status of the drive: Blue (steady) : the drive is ready Blue (blinking) : data access in progress Red : the drive is locked (PIN required) Green : the drive is unlocked and accessible The USB 3.0 port is usually located on the side of the drive for connection to your computer.

Q: How to unlock the INTENSO 2.5 Memory Safe with the keyboard?

To unlock your INTENSO 2.5 Memory Safe: Enter your PIN (4 to 12 digits) using the built-in numeric keypad of the drive Press the # (hash) key to confirm The LED turns green when the drive is successfully unlocked The drive then appears in your computer's file explorer If the LED remains red or does not light up, check that you have entered your PIN correctly. The drive automatically erases itself after 100 consecutive failed attempts, which is why the default PIN 1234 should have been changed at the first use. To lock the drive, hold the # key for 3 seconds.

Q: How to turn off the INTENSO Music Mover?

To turn off the INTENSO Music Mover , press and hold the Play/Pause (▶) button for about 3 seconds . This is the same button that turns the device on and off. You also have the option to use the auto power off : you can set it to turn off the device automatically after a user-defined period of inactivity from 0 to 60 minutes. This option saves you from having to manually turn off the player each time you use it. Note: If you have activated the key lock using the side switch, make sure to disable it before using the control buttons.

Q: How do I completely erase the data on my Intenso Memory Blade hard drive?

To completely erase all data from your Intenso Memory Blade, you need to format the drive. This operation is irreversible and will permanently delete all files. On Windows Connect the external hard drive to your computer Open Disk Management (right-click on "This PC" or "My Computer") Locate your Intenso Memory Blade in the list Right-click on the drive and select Format Confirm the operation - all data will be erased On Mac Connect the external hard drive Open Disk Utility (Applications > Utilities) Select your Intenso Memory Blade Click Erase and confirm Important: before formatting, make sure to back up all important files elsewhere, as this action cannot be undone. Also, avoid disconnecting the drive during formatting.

Q: What does the flashing of all 4 LEDs on the B10000 mean?

According to the official manual of the Intenso B10000 , the simultaneous flashing of the 4 LEDs is not a behavior documented in the specifications for normal operation . Here is what the manual specifies about the LED indicator: All 4 LEDs lit continuously indicate a charge of 76-100% . This is the normal state when the battery is fully or almost fully charged. The flashing of the last LED (the 4th LED if you had 4 lit before) signals that the external battery is almost empty while you are charging an external device. Recharge the battery immediately. If you observe the simultaneous flashing of all 4 LEDs, this may indicate : A charging process of the battery itself — When you recharge the B10000 via the USB-C port, the LEDs indicate the progress of the charge. During this process, unusual LED behavior may occur. A malfunction of the protection circuits — The battery has protections against overcharging, total discharge, overvoltage, and short circuits. If all LEDs are flashing, this could signal an anomaly in one of these circuits. Tip : Try completely disconnecting the battery for 10 seconds, then recharge it with the provided cable and a standard USB adapter (5V, 2.4A max). If the problem persists, contact Intenso technical support at support@intenso.de or at +49 (0) 4441 – 999 111 .

Question 1

What is the phone number for INTENSO support for the 2.5 Memory Safe drive?

Accepted Answer

According to the manual for the INTENSO 2.5 Memory Safe drive, here are the contact details for INTENSO support:

Support phone number:
+49 (0) 900 - 1 50 40 30
(Rate: €0.39/min from France on landline)

Other contact methods:

Email: support@intenso.de
Website: www.intenso.de
Postal address: INTENSO GMBH, Service Center, D-49377 Vechta (Germany)

These details should be used for any warranty requests, claims, or technical support regarding your external hard drive.

Question 2

Where are the buttons on the numeric keypad on the INTENSO 2.5 Memory Safe?

Accepted Answer

The INTENSO 2.5 Memory Safe features a built-in numeric keypad on the top or front of the case. This keypad includes 12 keys:

Keys 0 to 9: to enter your PIN (4 to 12 digits)
* Key: to correct or delete an entry
# Key: to validate your PIN and access the drive

Next to the keypad, you will also see three colored LED indicators that show the status of the drive:

Blue (steady): the drive is ready
Blue (blinking): data access in progress
Red: the drive is locked (PIN required)
Green: the drive is unlocked and accessible

The USB 3.0 port is usually located on the side of the drive for connection to your computer.

Question 3

How to unlock the INTENSO 2.5 Memory Safe with the keyboard?

Accepted Answer

To unlock your INTENSO 2.5 Memory Safe:

Enter your PIN (4 to 12 digits) using the built-in numeric keypad of the drive
Press the # (hash) key to confirm
The LED turns green when the drive is successfully unlocked
The drive then appears in your computer's file explorer

If the LED remains red or does not light up, check that you have entered your PIN correctly. The drive automatically erases itself after 100 consecutive failed attempts, which is why the default PIN 1234 should have been changed at the first use.

To lock the drive, hold the # key for 3 seconds.

Question 4

How to copy files to the INTENSO 2.5 Memory Safe drive?

Accepted Answer

To copy files to your INTENSO 2.5 Memory Safe drive, you must first connect and unlock it properly.

Connecting the drive

Plug the drive into a USB 3.0 port (backward compatible with USB 2.0) using the included cable
Your computer automatically detects the "New Hardware" and installs the driver
The drive works on Windows XP/Vista/7/8/8.1/10 and Mac OS 10.x

Unlocking the drive

Press the built-in numeric keypad on the drive to enter your PIN (4 to 12 digits)
Press # to confirm
Wait for the LED to turn green (or blue depending on the versions) to confirm the unlocking
The drive now appears as "Intenso" in your file manager

Copying files

Once unlocked, the drive works exactly like a standard external hard drive
Use drag-and-drop from your source folder to the drive
You can also use the classic copy-paste commands

Important: Before locking the drive, ensure that no read or write operations are in progress (check that the LED is not blinking blue). Wait for all copies to finish.

Security tip: Your drive uses XTS-AES-256 bit hardware encryption. The default PIN is 1234 - change it before storing sensitive data. After 100 failed unlock attempts, all data is automatically permanently deleted.

Question 5

How to turn off the INTENSO Music Mover?

Accepted Answer

To turn off the INTENSO Music Mover, press and hold the Play/Pause (▶) button for about 3 seconds. This is the same button that turns the device on and off.

You also have the option to use the auto power off: you can set it to turn off the device automatically after a user-defined period of inactivity from 0 to 60 minutes. This option saves you from having to manually turn off the player each time you use it.

Note: If you have activated the key lock using the side switch, make sure to disable it before using the control buttons.

Question 6

How do I completely erase the data on my Intenso Memory Blade hard drive?

Accepted Answer

To completely erase all data from your Intenso Memory Blade, you need to format the drive. This operation is irreversible and will permanently delete all files.

On Windows

Connect the external hard drive to your computer
Open Disk Management (right-click on "This PC" or "My Computer")
Locate your Intenso Memory Blade in the list
Right-click on the drive and select Format
Confirm the operation - all data will be erased

On Mac

Connect the external hard drive
Open Disk Utility (Applications > Utilities)
Select your Intenso Memory Blade
Click Erase and confirm

Important: before formatting, make sure to back up all important files elsewhere, as this action cannot be undone. Also, avoid disconnecting the drive during formatting.

Question 7

Can I play FLAC files on the INTENSO Video Scooter BT?

Accepted Answer

No, the INTENSO Video Scooter BT does not natively support FLAC. According to the technical specifications, this audio player only accepts MP3 and WMA formats, with bitrates ranging from 5 to 384 kbps.

There is no documented jailbreak or custom firmware to add FLAC support to this device. It is a standard audio player with no possibility for software extension.

Practical solution: Convert your FLAC files to MP3 before loading them onto the player. You can use free and open-source tools:

FFmpeg - command-line tool, cross-platform, high-quality conversion
Audacity - simple graphical interface, available for Windows/Mac/Linux
foobar2000 - Windows player specialized in audio conversion

A conversion from FLAC to MP3 at 320 kbps will provide very good quality on the Video Scooter BT, with no audible difference for most users.

Question 8

What does the flashing of all 4 LEDs on the B10000 mean?

Accepted Answer

According to the official manual of the Intenso B10000, the simultaneous flashing of the 4 LEDs is not a behavior documented in the specifications for normal operation.

Here is what the manual specifies about the LED indicator:

All 4 LEDs lit continuously indicate a charge of 76-100%. This is the normal state when the battery is fully or almost fully charged.
The flashing of the last LED (the 4th LED if you had 4 lit before) signals that the external battery is almost empty while you are charging an external device. Recharge the battery immediately.

If you observe the simultaneous flashing of all 4 LEDs, this may indicate:

A charging process of the battery itself — When you recharge the B10000 via the USB-C port, the LEDs indicate the progress of the charge. During this process, unusual LED behavior may occur.
A malfunction of the protection circuits — The battery has protections against overcharging, total discharge, overvoltage, and short circuits. If all LEDs are flashing, this could signal an anomaly in one of these circuits.

Tip: Try completely disconnecting the battery for 10 seconds, then recharge it with the provided cable and a standard USB adapter (5V, 2.4A max). If the problem persists, contact Intenso technical support at support@intenso.de or at +49 (0) 4441 – 999 111.

Question 9

What is the maximum file size compatible with the INTENSO MediaDesigner digital photo frame?

Accepted Answer

The Intenso MediaDesigner digital photo frame supports image and video files with the following limits:

For JPEG images: The maximum supported resolution is 8000 x 8000 pixels. However, the ideal resolution for this device is 1024 x 768 pixels, which offers an optimal balance between display quality and loading speed. Images with very high resolution take longer to display; to improve loading speed, it is recommended to use files with a lower resolution.

For videos: The MediaDesigner accepts videos in MPEG-4 and M-JPEG format. Although the manual does not specify a strict size limit for video files, the internal storage capacity is 2 GB. Large video files can quickly consume this space, so it is advisable not to exceed a few hundred megabytes per file to ensure smooth playback.

Supported formats and storage: The device also accepts MP3 and WMA audio files. You can store your files on the internal memory (2 GB), an SD/SDHC card, an MMC card, a Memory Stick, or a USB device.

Practical recommendations: For optimal use of the Intenso MediaDesigner frame, prefer JPEG images with a resolution of 1024 x 768 pixels for fast and good quality display. For videos, limit the file size to around 500 MB to 1 GB depending on the available storage space on the medium used. This approach ensures smooth playback without slowdowns.

Question 10

How to use a USB stick with the INTENSO MediaDesigner digital photo frame?

Accepted Answer

To use a USB stick with the Intenso MediaDesigner digital photo frame, simply insert your USB stick into the USB Host slot located at the back of the device. Once connected and the device is turned on, the slideshow will automatically start with the photos stored on the stick. You can also access your content by pressing the MENU button and selecting USB from the main menu.

The MediaDesigner only supports images in JPEG format. If your photos are in other formats (PNG, BMP, etc.), you need to convert them to JPEG before loading them onto the USB stick. The accepted resolutions go up to 8000x8000 pixels, but the ideal resolution for better display is 1024x768 pixels.

For video files, the frame accepts MPEG-4 and M-JPEG formats. You can also listen to music in MP3 or WMA directly from your USB stick, using the frame's built-in speakers or an external audio source.

Organize your files on the USB stick into folders if necessary. The MediaDesigner will display thumbnails of your photos (up to 15 at a time) and allow you to easily navigate between folders and files using the infrared remote control or the buttons on the back of the frame. The navigation buttons (up, down, left, right) and the OK button on the remote will allow you to select and start the slideshow.

If multiple storage devices are connected simultaneously (USB stick and SD card for example), the frame always reads SD/MMC/MS cards first. You can switch between different memory modules via the main menu. Do not force the USB stick in to avoid damaging the connector or the internal cable of the device.

Note that the frame has an internal memory of 2 GB. Some non-standard USB sticks may not be compatible, but most modern USB sticks (formatted in FAT32 or exFAT) will work without issue. If the stick is not recognized, try unplugging it and then plugging it back in, or restart the device.

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