SS-21850 - Fan Sogo - Free user manual and instructions

Brand	Sogo
Model	SS-21850
Product type	Ceiling fan with LED light
Power supply	220-240 V ~ 50 Hz
Motor power	36 W
Light power	40 W (LED)
Number of speeds	6 speeds
Remote control	Yes, with pairing function
Timer	Yes, adjustable
Reversible function	Yes (summer/winter mode)
Lighting modes	Warm white, daylight, cool white (CCT)
Night mode	Yes, reduced speed and silent
Blade diameter	132 cm (approx.)
Weight	Approximately 6 kg (approx.)
Minimum floor height	2.3 m
Distance from walls	At least 76 cm
Maintenance	Clean with a dry or slightly damp cloth, do not use water
Repairability	By a licensed electrician only
Spare parts	Balancing kit, remote control, LED bulb, blades
Warranty	After-sales service via www.sogosat.com
Manufacturer	Sanysan Appliances S.L. (Spain), manufactured in China

Frequently Asked Questions - SS-21850 Sogo

How to install the SS-21850 fan?

Before installation, turn off the power supply. Attach the mounting bracket to a ceiling joist capable of supporting at least 45 kg. Ensure a distance of at least 76 cm from walls and that the blades are more than 2.3 m from the floor. Follow the detailed assembly steps in the manual: remove the pin, pass the wires, and hang the assembly on the bracket. For a concrete ceiling, drill a hole. Then, perform the wiring following grounding instructions and attach the cover.

How to pair the remote control with the fan?

After powering the fan, press and hold the Fan/Stop button on the remote for 5 seconds. The remote indicator flashes to indicate successful pairing. To unpair, press the same button for 3 seconds.

What to do if the fan wobbles abnormally?

Check that all blades are securely attached and their screws are tight. Measure the distance from each blade to the ceiling; they should be identical. If necessary, gently bend the blade bracket. Use the provided balancing kit: place the balancing clip on a blade, turn the fan to maximum speed, and move the clip until wobbling is reduced. Then stick a weight at the optimal location.

How to use the reversible function?

The reversible function changes the airflow direction. In forward mode (counterclockwise), air is pushed downward to cool in summer. In reverse mode (clockwise), air is pulled upward to redistribute heat in winter. Use the designated button on the remote to switch between modes.

How to clean the fan?

Before cleaning, turn off the fan and disconnect the power supply. Use a soft, dry cloth to wipe dust. For the blades, a slightly damp, lint-free cloth may be used. Never use water or liquid detergent, and do not immerse the motor. Clean at least once a year.

What to do if the fan does not work?

First check the fuses and circuit breakers. If the power supply is correct, turn off the power and inspect the electrical connections at the fan and switch housing. This inspection must be done by a qualified electrician. Also ensure the remote is paired and batteries are working.

How to set the timer?

The remote has a Timer button. Press it to select the desired duration (e.g., 1, 2, 4, or 8 hours). The fan will automatically turn off at the end of the delay. The remote indicator may show the setting.

How to change the light color?

Use the dedicated buttons on the remote: Warm white (3000K), Daylight (3000-6500K), Cool white (6500K). Press and hold the button to gradually vary the color temperature until the desired shade is obtained.

The fan is noisy, what to do?

Check that all blade and motor mounting screws are tight. Ensure the top canopy is at least 3 mm from the ceiling to avoid vibrations. If noise persists after the first 8 hours of use, contact a certified electrician. Mechanical noise might also come from a balancing issue: follow the balancing procedure.

What are the fan operating modes?

The fan offers two modes: Normal wind mode (6 speeds, standard operation) and Night wind mode (reduced speed for silent operation, ideal for sleep). The remote allows switching between these modes. Additionally, the reversible function allows choosing the airflow direction.

USER MANUAL SS-21850 Sogo

ref. SS-21845

SS-21850

• 42" retractable blade ceiling fan (low consumption)
• 42" Ceiling fan with retractable blades
• 42-inch ceiling fan with retractable blades
• 42" ceiling fan with retractable blades
• 42" ceiling fan with retractable blades
• 42" ceiling fan with retractable blades
• 42" ceiling fan with retractable blades

• 42" Loftventilator med udtrekkelige blade • 42" Stropný ventilátor s vysuvateľnými lopatkami - 42" Stropni ventilator s uvlačivim lopatama - 42" Calowy wentylator sufitowy z chowanymi łopatkami - Ventilator de tavan de 42" cu pale retractabile • 42-Дюймовий стельовий вентилятор із висувними лопатями - Ventilador de sostre de 42" amb pales retràctils

SPANISH P. 3

ENGLISH P. 11

FRENCH P. 19

PORTUGUESE P. 27

DEUTSCH P. 36

ITALIANO P. 45

ČEŠTINA P. 53

DANSK P. 61

SLOVENSKI P. 69

HRVATSKI P. 77

POLSKI P. 85

ROMÂNĂ P. 93

Declaration of conformity, Responsibility of Electronic products disposal, Importers Details and After-sales service on the last pages.

5. ASSEMBLY INSTRUCTIONS

1. INSTRUCTIONS FOR USE

IMPORTANT:

• Always read the instruction book carefully before using. - This manual can be downloaded from our webpage www.sogo.es - Keep these instructions for future reference.

SAFETY INSTRUCTIONS FOR THE USER

General Precautions:

• Do not use the appliance for any purpose other than that described in this manual.
• This product is intended for indoor, non-industrial, non-commercial, and household use only. Do not use the item outdoors or for any other purpose. Misuse or improper handling may cause problems with the appliance and result in injury to the user.
• Ensure that the voltage indicated on the nameplate matches the mains voltage before plugging in the appliance.
• Never use accessories that are not recommended by the manufacturer.
• The use of accessories not recommended or sold by the appliance manufacturer may result in fire, electric shock, or injury to persons.
• Do not use the appliance if the cable or plug is damaged. If the cord is damaged, it must be replaced only by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
• In case of appliance malfunction or if it has been damaged in any manner, return the appliance to the nearest authorized service facility for examination, repair, or adjustment.
• In case of hardware problems, do not attempt to repair the product yourself. Repairs should only be carried out by qualified technicians.
• Turn the fan OFF when not in use and before disassembling or cleaning. Fully assemble the fan before switching it on again.
• WARNING: To reduce the risk of personal injury, do not bend the blade brackets (also referred to as "flanges") during assembly or after installation. Do not insert objects in the path of the blades.
• To avoid personal injury or damage to the fan and other items, be cautious when working around or cleaning the fan. Do not use water or detergent when cleaning the fan or fan blades. A dry dust cloth or lightly dampened cloth will be suitable for most cleaning.
• The appliance is not to be used by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
• Children should be supervised to ensure that they do not play with the appliance. Cleaning and user maintenance shall not be made by children.
• Keep the appliance and its cord out of reach of children less than 8 years.
• Do not allow the children to use the appliance without supervision. Children shall not play with the appliance.

Installation Instructions

Please remove the fuse or turn off the circuit breaker to cut off the power before installing the fan. Ensure all electrical connections are in compliance with local laws, regulations and national electrical codes. If you are not familiar with electrical installation and wiring, please hire a qualified electrician or consult the wiring manual.

1. For your safety, all electrical connections and disconnections should be performed by a qualified electrician.
2. Any action performed for the electrical connection of the device must be carried out after ensuring that the general power supply is disconnected, by removing the corresponding fuse or disarming the protective switch in order to ensure total isolation of the power supply.
3. When deciding where to mount the fan, be sure that there is at least 30 inches (76 cm) of space between the fan and any wall or other obstruction that the fan blades could collide with. The greater this distance, the more effective the air flow produced. After the fan is mounted, be sure that the blades are no less than 7.8 ft (2.3 m) above the ground.
4. The anchor point for the fan must be able to support a weight of at least 100 pounds (45 kg). If mounting on a ceiling junction box, be sure that the fan is adequately supported to prevent loosening or turning.
5. The fan's electrical connection must be "grounded" (the fan's ground cable connected to the installation's grounding network) in order to avoid any branching that may be dangerous to people.
6. Do not connect the fan's power supply to any dimmers, potentiometers, or light switches, as it will cause the fan to malfunction and/or will damage the motor. The fan must be directly connected to a properly protected installation circuit

(magneto thermal differential switch with the adequate size for the fan's consumption and technical specifications). Only use the fan's control to turn it on or stop it.

1. It is recommended to not use these types of fans along with gas installations simultaneously in the same room.
2. The fan must not be moving at all and must have come to a complete stop before changing its direction of rotation. This will prevent damage to its motor and to the control unit, when applicable.
3. Do not insert anything that could hit the fan's blades into its pathway while it is moving, as this could cause damage to people, can damage the blades, and can offset the balance of the unit, causing vibrations and wobbling.
4. After installing the fan, ensure that all fastenings are secure and tightened in order to avoid any noise caused by loose elements.
5. Due to the fan's movement, certain fastenings may become loose. Check all fastenings twice per year at a minimum in order to ensure that they are sufficiently tight. If necessary, they must be retightened.
6. The motor housing can be cleaned with a soft brush or a lint-free cloth to avoid scratching the surface. Clean the blades with a lint-free cloth. Important: Turn off the main power supply before starting any maintenance. Do not clean the fans with water or a damp cloth.
7. WARNING: If unusual oscillating movement is observed, immediately stop using the ceiling fan and contact the manufacturer, its service agent or suitably qualified persons.
8. The replacement of parts of the safety suspension system device shall be performed by the manufacturer, its service agent or suitably qualified persons.
9. Stationary appliances not fitted with means for disconnection from the supply mains having a contact separation in all poles that provide full disconnection under overvoltage category III, the instructions state that means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.
10. The fixing means for attachment to the ceiling such as hooks or other devices shall be fixed with a sufficient strength to withstand 4 times the weight of the ceiling fan.
11. The mounting of the suspension system shall be performed by the manufacturer, its service agent or suitably qualified persons.
12. Check to make sure that all motor housing screws are snug.
13. Check to make sure that the screws which attach the fan blade holder to the motor are tight.
14. Check to make sure wire nut connectors in switch housing are not rattling each other.

Make sure to turn off the main power before entering the switch housing.

1. Make sure to turn off the main power before entering the switch housing.
2. It is possible that your fan emits some kind of noise initially. Most noises are related to the new fans, which will disappear soon.
3. It is possible that your fan emits some kind of noise initially. Most noises are related to the new fans, which will disappear soon.
4. If light doesn't work, make sure wire is connected to main housing. Check for loose or disconnected wires in fan switch housing. Check for loose or disconnected wires in light kit. Check for faulty LED lights.

Note: The important warnings and instructions indicated in this manual are not guaranteed to cover all possible conditions and situations that may occur. It must be understood that common sense, precaution, and care are factors that cannot be included in all products. These factors can and must only be provided by the user who maintains and enjoys this fan.

1. TECHNICAL SPECIFICATIONS

Voltage Frequency	Fan Power Light power
CA 220-240 V 50 Hz	36W 40W

This product complies with EU regulation 2023/826 under directive 2009/125 EC on the Eco design requirements.

Power consumption in off mode:

Power consumption in standby mode:

Time after which the product enters into off mode:

4. PARTS DESCRIPTION

1. Hanging bracket
2. Upper canopy
3. Down rod
4. Lower canopy
5. Snap pin
6. Screw
7. Upper shield
8. Motor shield
9. Input wire
10. Mounting plate
11. LED light
12. Light cover
13. Remote control receiver
14. Hex nut
15. Blades
16. Remote control (Batteries not included)
17. Blade balancing kit (When apply)

5. ASSEMBLY INSTRUCTIONS

A- Installing hanger bracket: Secure the hanger bracket to the ceiling joist or adequate piece of timber inserted between ceiling joists. The bracket should be attached with long screws supplied. B. Remove the screws from motor shield. Remove the mounting platform and light group. Assemble the mounting plate and motor shield with screws and assemble the light group. C. Remove the R Pin and cross pin from the down rod. Thread the wires through down rod and insert the down rod into the couple. D. Loose 2 set of screws in the down rod support. Install the cross pin and secure with R-pin. E- Carefully hang the fan assembly into hanger bracket, which is attached to outlet box. Make sure that the groove in the ball is lined up with tab on the hanger bracket. F. After wiring, attached the canopy to the hanger bracket by pushing up and twisting to the locate screws in key holes then tighten up the screws.

(1) Note: Turn off the fan power supply at the circuit breaker box and wall switch.

Note: Failure to disconnect the power supply, prior to installation, might result in serious injury or death.

(2) If it is cement ceiling, please drill the installation hole at the installation location.

(3) Snap assembled fan into the installed bracket

A. Cement ceiling

B. Solid wood ceiling

(4) Put the receiver into the bracket and arrange the wires.

REMOTE CONTROL OPERATIONS

1. Insert the batteries into the remote control.
2. Light On/Off: to turn on and off the light
3. Fan speeds: to select fans speeds from 1-6
4. Fan off: to turn off the fan
5. Light modes with warm white, day light and cool white
6. Light intensity button: with this button light intensity can be changed.
7. Timer: to select the timer accordingly
8. Off button
9. Reverse and forward fan function
10. Normal and sleep mode

Pairing of remote control with the receiver:

1. Press and hold the Fan/Off button within 5 seconds of power on, and the remote control indicator light flashes to complete pairing.
2. To unpair, press and hold the Fan/Off button within 3 seconds of power on, and the remote control indicator light flashes to complete unpairing. • Note: The receiver should not be installed upside down to avoid affecting the unevenness of the ceiling.
3. The receiver is divided into input and output; make sure to connect the correct wiring. • The wall switch must be powered on for effective control.

Warm white: Press and hold button 4 to change the light temperature to "3000K".

Note: If the actual light color is cool light, then by pressing this button, the color temperature will change slowly from cool light to warm light.

Cool white: Press and hold to change the light temperature to "6500K".

Note: If the actual light color is warm light, then by pressing this button, the color temperature will change slowly from warm light to cool light.

Daylight: Press and hold button 4 to change the light temperature to "3000-6500K".

Note: If the actual light color is cool light, then by pressing this button, the color temperature will change slowly from cool light to warm light.

LIGHT FUNCTION

This unit works with the CCT light function system, which allows us to choose the light type as per our needs.

There are 3 colors of light type in this function.

1. WW: Cool white light
2. NW: Day light or normal light
3. DW: Warm white light

To choose the type of light, press the corresponding button and select the light as per need and desire.

FAN WORKING MODES

This fan works with 2 working modes:

Normal Wind mode: In this normal wind mode, the fan operates normally and with 6 speeds.

Sleep wind mode: In this mode, the fan operates at a lower speed compared to its regular settings. This reduced speed generates less noise, making it suitable for use during sleep or quiet hours.

REVERSIBLE FUNCTION

A reversible fan is a type of fan that has the capability to change the direction of airflow. This means it can either push air forward or pull air backward, depending on the desired mode of operation.

Below, the mechanism of the reverse function is explained.

1. Forward mode: In this mode, the fan operates like a traditional fan, pushing air forward. This is the mode used during hot weather to circulate air and create a cooling effect. The blades of the fan rotate in a specific direction, usually anticlockwise, to push air forward.
2. Reverse mode: In reverse mode, the fan reverses the direction of airflow, pulling air backward. This mode is often used during colder weather to help distribute warm air more evenly throughout a room. The blades of the fan rotate in the opposite direction, usually clockwise, to pull air backward.

The ability to switch between forward and reverse modes makes reversible fans versatile and suitable for use in various seasons and weather conditions. It allows for better control over airflow and temperature regulation within a space. These fans are commonly found in ceiling fans, window fans, and some portable fans, offering flexibility and convenience to users.

DYNAMIC BLADE BALANCING KIT (TO USE WHEN APPLIES)

How to rectify such problems:

1. Ensure that all blades are firmly secured to the blade brackets.
2. Ensure that all blades are firmly secured to the fan body and that the pitch of the blades are all the same.
3. From the bottom of the fan, inspect the blades visually and ensure none of them are bent or out of line. If you notice a blade is not in the right position or pitch, gently bend the blade holder to the correct position.
4. If the fan is still unstable, the tracking of the blades must be checked using a measuring tape. Measure the distance from the leading edge of the blade to the ceiling. Ensure this is the same for all blades and, if necessary, make small adjustments by gently bending the blade.

If, after following all the above steps, your fan is still unstable, then the dynamic blade balancing kit must be used.

• Turn the fan on and adjust to the highest speed setting.
• Turn the fan off, select a blade, and place the balancing clip on it, halfway between the tip of the blade and the end of the blade.
• Turn the fan on and observe if the wobble has improved.
• Repeat this step on all of the blades and make a note of which blade boasted the greatest improvement.
• Place the clip back onto this blade and move it up and down along the length of the blade until you have found a spot that reduces the wobble. Install a balancing weight in this spot, ensuring you place the weight on the top face of the blade along the center line. You may need to use a sharp knife to separate the weights.
• Turn the fan on and check that it is now stable and operates fine.

7. CLEANING AND MAINTENANCE

Cleaning:

1. Before cleaning, turn the unit off, disconnect it from the power outlet, and wait for it to cool down.
2. To clean the unit, use a soft cloth to wipe off any dust.
3. Do not attempt to open the unit without a licensed electrician. Improper installation can be dangerous.
4. Clean the unit at least once a year.

Maintenance:

1. Have your product repaired by a licensed electrician.
2. This electric product complies with relevant safety requirements. Repairs should only be carried out by licensed electricians using original spare parts; otherwise, this may result in considerable danger to the user.
3. Please contact the store where you purchased the product for after-sales services if needed.

TROUBLESHOOTING

Fan does not work 1. Check all fuses or circuit breakers, if something disrupting the power supply to the fan.2. Turn off electrical power and check all wire connections to fan and in switch housing. It must be carried out by a electrician.

Fan turns but airflow is inadequate1.The fan may be running in reverse, so air is going upward.2.The room may contain items that obstruct the air flow.3.The fan may be too small for size of the room.

Fan is noisy1.Make sure that the screws fastening blade arm to motor are tight and the lock washers provided for that purpose have been used.2.Lower the upper canopy to ensure a separation from the ceiling of no less than 3mm to reduce Noise.3.Check to see if any of the blades are cracked. If yes, replace all of the blades.4.If this is the first use, leave the fan on for at least 8 hours. If the mechanical noise continues after this period, contact certified electrician.

Balancing – Wobbling problems during fan operation

If the fan body wobbles during operation, this is not a sign of malfunction (even if it wobbles a few centimeters). To reduce wobbling, you can turn off the fan and:

1. Check that all blades are properly fastened by tightening their screws.
2. Check the distance between each blade and the ceiling. Measurements to the ceiling can be carried out as shown in the following diagram. If variations exist and you have already correctly tightened the screws, check that all blades have the same shape. If any of them have a shape that is visibly different, this may be causing an imbalance during fan operation. If you have completed the previous steps and the wobbling has not resolved, you should apply dynamic balancing with the kit provided, as explained below:
3. Turn the fan to the highest speed to generate the maximum amount of oscillation.
4. Turn off the fan. Choose a random position of the leaf shelf plate (see picture) and put down the balance weight.
5. Turn on the fan and check whether the swing has improved or worsened. Close it again, if the swing does not improve, please adjust the position of the balance weight. Repeat this process and determine the best position to reduce swing.
6. Tear off the double-sided tape of the weighing block and stick it to the final position.

IMPORTANT:

5. ASSEMBLY INSTRUCTIONS

6. OPERATING INSTRUCTIONS

IMPORTANT:

A. Concrete ceiling

B. Solid wood ceiling

(3) Insert the fan mounted on the bracket installed

IMPORTANT:

A. Concrete ceiling

B. Solid wood ceiling

IMPORTANT:

1. INSTRUCTIONS FOR USE

IMPORTANT

5. INSTALLATION INSTRUCTIONS

6. INSTRUCTIONS FOR USE

IMPORTANT:

5. INSTALLATION INSTRUCTIONS

A. Concrete ceiling

6. INSTRUCTIONS FOR USE

REMOTE CONTROL

IMPORTANT:

5. INSTALLATION INSTRUCTIONS

(3) Insert the assembled fan into the installed bracket.

A. Concrete ceiling

(4) Insert the receiver into the bracket and arrange the wires.

1. INSTRUCTIONS FOR USE

USING THE REMOTE CONTROL Insert the batteries into the remote control.

5. INSTALLATION INSTRUCTIONS

A- Positioning the hanging bracket: Attach the hanging bracket to the ceiling joist or to a suitable piece of wood inserted between the ceiling joists. The bracket should be attached with the long screws provided. B. Remove the screws from the motor protective plate. Remove the mounting platform and the light kit. Assemble the mounting plate and the motor protective plate using the screws, and assemble the light kit. C. Remove the R-pin and the cross pin from the downrod. Thread the wires through the downrod and insert the downrod into the coupling. D. Loosen the two pairs of screws on the guide bracket. Insert the cross pin and secure it with the pin. E- Carefully hang the fan assembly on the bracket, which is attached to the junction box. Check that the groove on the ball is aligned with the tab on the bracket. F. After wiring, attach the canopy to the hanger by pulling it up and turning it until the screws align with the slots, then tighten them well.

(1) Note: Disconnect the fan power supply at the distribution panel and at the wall outlet.

Note: If you do not disconnect the power supply before installation, it may result in serious injury or death.

(3) Push the assembled fan into the installed bracket.

A. Concrete ceiling

(4) Place the receiver into the bracket and arrange the wires.

1. INSTRUCTIONS FOR USE

OPERATION USING THE REMOTE CONTROL Insert the batteries into the remote control.

IMPORTANT:

5. ASSEMBLY INSTRUCTIONS

6. OPERATING INSTRUCTIONS

REMOTE CONTROL OPERATION: Insert batteries into the remote control.

FAN OPERATING MODES

IMPORTANT

5. ASSEMBLY INSTRUCTIONS

6. OPERATING INSTRUCTIONS

IMPORTANT

IMPORTANT:

5. ASSEMBLY INSTRUCTIONS

6. OPERATING INSTRUCTIONS

A. Concrete ceiling

B. Solid wood ceiling

EN / ES / FR

Directive 2009/125/EC

Description Symbol Value Unit
Power Supply / Fuente de alimentacion / Alimentation 220-240V~ 50Hz
Power / Potencia / Puissance 36W
Class / Clase / Classe I
Maximum fan flow rate / Velocidad máxima de flujo del ventilador / Débit du ventilateur	F m3/min
Fan power input / Entrada de energía del ventilador / Puissance d'entrée du ventilateur	P W
Service value / Valor del servicio / Valeur du service SV (m3/min)/W
Standby power consumption / Consumo de energía en espera / Consommation électrique en veille	PSB		W
Off power consumption / Consumo de energía apagado / Hors consommation d'énergie	Poff		W
Fan sound power level / Nivel de potencia del sonido del ventilador / Niveau de puissance acoustique du ventilateur	L WA dB(A)
Maximum air velocity / Velocidad máxima del aire / Vitesse de l'air c meters/sec
Seasonal electricity consumption / Consumo de electricidad en uso / Consommation d'électricité utilisée	Q kWh/a
Measurement standard for service value / Estándar de medición para volar del servicio / Norme de mesure pour voler du service	IEC 60879:1986 /corr.1992)

DECLARATION OF CONFORMITY

DECLARATION OF CONFORMITY

This device complies with EU Low Voltage Directive 2014/35/EC.

Electromagnetic Compatibility Directive 2014/30/EU. Directive 2015/863/EU on the restriction of the use of certain hazardous substances in electrical.

Directive 2009/125/EC on the eco-design requirements applicable to energy-related products.

This symbol on the product or on the packaging indicates that this product cannot be disposed of as normal rubbish or household waste. All electrical and electronic equipment and battery-operated units must be recycled in a proper manner and according to local municipal laws. You can recycle them by taking them to government-authorized disposal centers or specialized bins which you can find in any nearby big supermarkets, electronics or electro-domestic products stores, or malls that have these types of facilities available.

Designed by: SOGO based on European quality standards. Imported by: Sanysan Appliances S.L, NIF: B98753056, C/ Barcas 2, 2, 46002 Valencia, Spain. Product manufactured in CHINA. After-sales service: www.sogosat.com [e-mail] / 0034 902 222 161