SS-11975 - Cotton candy machine Sogo - Free user manual and instructions

Product type	Cotton candy machine
Brand	Sogo
Model	SS-11975
Power supply	220-240V~, 500W, 50-60Hz
Sugar container capacity	Approximately 20 g
Recommended preheating time	1 to 2 minutes
Number of cycles before cooling	5 cycles, then let cool for 5 minutes
Main materials	Plastic and metal
Included parts	Transparent lid, sugar bowl, spinner head, spoon
Usage type	Domestic, indoor
Safety	Manual shut-off, hot surface, do not immerse
Cleaning	Removable parts washable with warm water; main body cleaned with a damp cloth
Certifications	Compliant with directives 2014/35/EU, 2014/30/EU, 2015/863/EU, 2009/125/EC
Recycling code	Do not dispose of with household waste; take to a recycling center
After-sales service	www.sogosat.com - [e-mail] - 0034 902 222 161
Country of manufacture	China

Frequently Asked Questions - SS-11975 Sogo

How long does it take to preheat the appliance?

It is recommended to preheat the appliance for 1 to 2 minutes before adding sugar.

What type of sugar should be used for cotton candy?

Only use white granulated sugar. Do not use sand sugar, fruit sugar, or others, as they would damage the spinner head.

How to clean the appliance?

Unplug and let cool. Disassemble the spinner head and bowl, wash them with warm water. The main body can be cleaned with a damp cloth. Never immerse the motor, cord, or plug.

Why is my cotton candy not forming?

Make sure the appliance is preheated, you are using white granulated sugar, and the spinner head is clean and properly installed.

Can I use flavors or colors?

Yes, you can mix a pinch of powdered Kool-Aid into your sugar to add flavor and color.

Is the appliance safe for children?

Children aged 8 and older can use it under supervision. Do not let children play with the appliance. Beware of hot surfaces.

What to do if the appliance does not turn on?

Check that the plug is properly inserted and the switch is in the on position. If the problem persists, contact after-sales service.

Can I use an extension cord?

Yes, if necessary, use an extension cord with electrical ratings at least equal to those of the appliance (220-240V, 500W). Place it to avoid tripping hazards.

How to store the appliance after use?

Pack it and store it in a dry, ventilated place, out of reach of children.

Where can I find spare parts or get help?

Contact Sogo after-sales service via www.sogosat.com, email [e-mail], or phone [phone].

USER MANUAL SS-11975 Sogo

Download your manual

SUGAR COTTON MACHINE

COTTON CANDY MACHINE

SUGAR COTTON MACHINE

SUGAR COTTON MACHINE

SPANISH P.3

ENGLISH P.8

FRENCH P.13

PORTUGUESE P.18

GERMAN P.23

ITALIAN P.28

CZECH P.33

DANISH P.38

SLOVENIAN P.43

CROATIAN P.48

POLISH P.53

ROMANIAN P.58

UKRAINIAN P.63

CATALAN P.68

Declaration of conformity, Responsibility of Electronic products disposal, Importers Details and After-sales service on the last pages.

• Always read the instruction book carefully before using. This manual can be downloaded from our web page www.sogo.es
• Keep these instructions for future reference.

2. Safety instructions for the user

GENERAL

PRECAUTIONS

General precautions during the use of electrical equipment

• Do not use the appliance for any other purpose than described in this manual.
• Do not use or store the appliance outdoors.
• This product is intended for indoor, non-industrial, non-commercial and only for household use. Do not use the item outdoors or for any other purpose. Misuse or improper handling may cause problems in the appliance and cause injury to the user.
• The unit must be used only for the intended purposes. No liability is accepted for damages arising from improper use or wrong handling.
• Ensure that the voltage indicated on the nameplate matches the mains voltage before plugging in the appliance.
• Always remove the plug from the power socket when the appliance is not in use. Do not leave the appliance unattended when switched on.
• Close supervision is necessary when any appliance is being used by or near children.
• The appliances are not intended to be operated by means of an external timer or separate remote-control system.
• This appliance is intended to be used in household and similar applications such as:
• Staff kitchen areas in shops, offices and other working environments;
• Farm houses and by clients in hotels, motels and other residential type environments;
• Bed and breakfast type environments;
• Catering and similar non-retail applications

Restrictions on use to avoid personal injury

• Do not let the appliance operate unattended.
• Do not place or operate this appliance near water sources.
• Do not place or operate the appliance and its power cord on or near hot surfaces (e.g., stove plates) or open flames.
• Do not leave the power cord hanging from sharp edges and keep it away from hot objects and flames. Do not wind the cord around the

appliance and do not bend it.

• Never use accessories that are not recommended by the manufacturer.
• The use of accessories not recommended or sold by the appliance manufacturer may result in fire, electric shock or injury to persons.
• To avoid electric shock, make sure your hands are dry before plugging or unplugging.
• Do not use the device with wet hands, on damp floors or when the atmosphere is humid, there is a risk of electric shock.
• Never immerse the appliance or the plug in water or any other liquid. In the event of the appliance falling in water, disconnect immediately from the mains supply and take it to an authorized service agent for repair before reusing.
• Do not use the appliance if it has fallen on the floor, if there are visible signs of damage or if it has a leak.
• Do not use the appliance if the cable or plug is damaged. If the cord is damaged, it must be replaced only by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard.
• If the appliance malfunctions or has been damaged in any manner, return it to the nearest authorized service facility for examination, repair, or adjustment.
• Do not let the motor unit, cord, or plug get wet to protect against the risk of electric shock.
• Be careful when handling electrical appliances, as the surface of the heating element is subject to residual heat after use. Any misuse may cause potential injury to the user and may damage the appliance.
• Do not touch the outer surface of the appliance as it can get very hot during operation. Instead, use the handle or mitt.
• To avoid a circuit overload when using this product, do not operate another high-wattage product on the same electrical circuit.
• A short power supply cord is provided with this product. An extension cord is not recommended for use with this product, but if one must be used:
• The marked electrical rating of the cord must be at least as great as that of the product.
• Arrange the extension cord so that it does not hang where it can be tripped over or pulled unintentionally.

Restrictions on use when used with children and elders

• The appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
• Children should be supervised to ensure that they do not play with the appliance.
• Appliances can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instructions concerning use of the appliance in a safe way and understand the hazards.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
• Cleaning and user maintenance shall not be made by children unless they are older than 8 and supervised.
• Keep the appliance and its cord out of reach of children less than 8 years.
• Do not allow the children to use the appliance without supervision.

Instructions to follow when using the appliance

Always place the appliance on a flat and even surface. Do not touch either the surface of the appliance or heating element, as it can get very hot during operation. Instead, use the handle or mitts. Always check that there are no foreign objects inside the heating element before turning on the device.

IMPORTANT WARNING:

This appliance is not a toy. We recommend that before using the appliance for the first time, you must read the safety and usage instructions provided in the instruction manual.

CLEANING AND MAINTENANCE

Kindly refer to the cleaning and maintenance section for details on how to clean surfaces which come in contact with food.

3. TECHNICAL SPECIFICATIONS

Voltage Power Frequency
220-240V 500W 50-60Hz

4. PARTS DESCRIPTION

1. Transparent cover
2. Sugar Bowl
3. Rotary combination
4. Drive unit
5. On / Off Knob
6. Indicator Light

5. INTRODUCTION

The whole family will enjoy the RETRO COTTON CANDY MAKER, so please make sure to take care of this appliance by following these instructions and precautions.

You can use a variety of flavoured sugars with your RETRO COTTON CANDY MAKER. Advice: You can use regular household granulated sugar in your RETRO COTTON CANDY MAKER. To add a little flavour and colour, mix a pinch of your favourite presweetened Kool-Aid to the sugar. Imagine the variety of flavours you can make and the fun you'll have!

6. INSTRUCTIONS FOR USE

1. Unpack the appliance from the packing case and remove all packing materials.
2. Remove the rotary combination, transparent cover, sugar bowl and spoon, wash in cold or warm water, then shake off the water, wipe clean with a soft cloth.
3. Connect the sugar bowl to the drive unit, tighten it by rotating anti-clockwise, then place the transparent cover on the sugar bowl and fix it together.
4. When installing the rotary combination, make sure that the slot on the copper shaft on the rotary combination is stuck on the pin of the motor shaft, gently push the rotary combination down firmly to the appropriate position. While gently rotating the rotary combination, it should be able to rotate smoothly. If the rotary combination is not fitted well, it will lead to excessive vibration of the machine or not make cotton candy (see image below).

Once installed properly, then you are ready to enjoy tasty, fluffy cotton candy from your RETRO COTTON CANDY MAKER.

1. First, find a stable surface near an electrical outlet before starting. (Make sure your cord is away from any water source. If needed, it is acceptable to use an extension cord.)
2. Plug in unit at the OFF position.
3. Turn ON the unit and allow it to run for at least 1-2 minutes. This will allow it to preheat.
4. Turn off the unit before putting in sugar. Pour sugar (nearly 20g sugar) into sugar receptacle. Switch to ON position.
5. Your COTTON CANDY MAKER will spin the sugar into a glossy sweet treat that you collect on the paper cone by spinning the cone as it circles the bowl... just like at the carnival!
6. When you can visually see the cotton candy 'web' begin, collect the cotton candy on the cone by holding the cone vertically. Rotate the cone with your fingers while you circle the bowl, once cotton candy has collected on the cone, then hold the cone in a horizontal position over the extractor head still rotating the cone with your fingers. Continue turning the cone with your fingers while the cone is in the horizontal position and move from side to side making sure you are collecting all the cotton candy. (Figure G)
7. Turn the unit OFF when all the sugar has been dispensed. Once the extractor head has come to a complete stop, you can pour another measure of sugar in the sugar receptacle head and begin. The cotton candy should be flowing more quickly as the unit has been sufficiently warmed up.
8. Allow 5 minutes to cool the machine after you finish five preparation cycles of cotton candies.

IMPORTANT NOTES:

For optimum results- make sure to turn unit ON and allow it to run for at least 1-2 minutes before starting to make cotton candy. This allows the unit to properly warm up before beginning to actually spin the cotton candy. Only add sugar to the extractor head when it has come to complete stop. Never use ingredients other than pure granulated sugar. This will cause clogging. DO NOT overfill the sugar receptacle.

7. CLEANING AND MAINTENANCE

Follow the cleaning instructions before and after use.

1. Make sure unit is unplugged and has cooled down before cleaning.
2. After cooling, remove the extractor head assembly by pulling straight up. UNLOCK bowl by turning clockwise and remove.
3. Wash extractor head and bowl in warm water, and then rinse and dry them.
4. The Cotton Candy Machine can be completely disassembled for easy cleaning.
5. A soft, damp cloth should be used to clean and maintain the main body. It should not be rubbed hard to avoid damage to the surface of the parts. The motor part, cable and plug must not be immersed in the water.
6. Pack the appliance when not in use and store it in a dry and ventilated place out of the reach of children.

8. TROUBLESHOOTING

Problem Reasons	Solutions
The appliance does not work	The plug of the cable is not connected to the power supply or doesn't make any contact	Check if the plug is properly plugged in into the power source
	The appliance hasn't been turned on	Turn on the appliance by moving the lever to the on position
The appliance doesn't make any cotton candy	The rotary combination is not fully pre-heated (If rotary combination is not preheated, the candy making takes relatively long time to prepare)	Make sure that the rotary combination is well preheated
	Used sugar is not good	Make sure to use only white sugar. Never use sand sugar, fruit sugar, cotton sugar etc. otherwise it will not prepare the cotton candy and also will damage the rotary combination.
	Rotary combination is not clean	It is necessary to clean time to time the rotary combination such as the sugar bowl and transparent lid.

1. IMPORTANT:

Do not immerse the device in water or any other liquid, and do not use it near bathtubs, sinks, or other containers filled with water, or near open flames.

Do not leave the device plugged in unattended. Keep it away from sharp edges and hot surfaces. Do not wrap the cord around the device or bend it.

Never use accessories not recommended by the manufacturer.

Using accessories not recommended or sold by the manufacturer may result in fire, electric shock, or injury to persons.

• To reduce the risk of electric shock, it is recommended to keep the device dry before plugging in or unplugging the power cord.

Do not use the device with wet hands, on a wet floor, or in conditions of high humidity - there is a risk of electric shock.

Never immerse the device or its plug in water or any other liquid. If the device falls into water, unplug it from the outlet immediately and take it to an authorized service center for repair before reusing.

Do not use the device if it has fallen, shows visible signs of damage, or is leaking.

Do not use the device if the cord or plug is damaged. If damaged, to avoid hazards, replacement must be performed only by the manufacturer, its service agent, or similarly qualified persons.

• If the device malfunctions or has been damaged in any way, return it to the nearest authorized service center for inspection, repair, or adjustment.

Do not allow the device body, cord, or plug to get wet to avoid the risk of electric shock.

• Be careful when handling the device, as the surface of the heating element may remain hot after use. Any incorrect use may result in injury to the user and damage to the device.

Do not touch the hot surface of the device, as it may become very hot during operation. Instead, use the handle or a glove.

To avoid overloading the electrical circuit during use of this product, do not plug other high-power appliances into the same electrical circuit.

• The product comes with a short power cord. Extension cords are not recommended for use with this product, but if necessary:
• The rated power input of the device must be the same as that of the sample.
• Place the device so that it does not fall where someone could trip over it or accidentally step on it.

Restrictions on the use of the device by children and elderly persons

• The device is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they are under supervision or have been instructed. Children must be supervised to ensure they do not play with the device.
• The device may be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge, if they are under supervision or have received instructions concerning safe use of the device and understand the hazards. Children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge may use the device if they are under supervision or have been instructed on safe use and understand the associated hazards.
• Cleaning and maintenance of the device must not be performed by children unless they are over 8 years old and under adult supervision. Keep the device and its cord out of reach of children under 8 years old. Do not allow children to use the device without supervision.

Instructions for use of the device

Place the device on a level and stable surface. Do not touch the surface of the device or the heating element, as they may become very hot during operation. Protect your hands with gloves or mitts. Before use, check that there are no foreign objects inside the heating element before inserting the plug.

IMPORTANT WARNINGS:

This device is a household appliance. We recommend reading the safety and operating instructions before first use. Keep these instructions for future reference.

CLEANING AND MAINTENANCE

Please refer to the "Cleaning and Maintenance" section for detailed information on how to clean surfaces that come into contact with food.

3. TECHNICAL CHARACTERISTICS

Нарpyra ПOTухнICTьЧастota
220-240V 500W 50-60Hz

4. DESCRIPTION OF PARTS:

8. TROUBLESHOOTING

DECLARATION OF CONFORMITY

This device complies with EU Low Voltage Directive 2014/35/EC.

Electromagnetic Compatibility Directive 2014/30/EU. Directive 2015/863/EU on the restriction of the use of certain hazardous substances in electrical. Directive 2009/125/EC on the eco-design requirements applicable to energy-related products.

15/83110

DECLARATION OF CONFORMITY

This symbol on the product or on the packaging indicates that this product can't be disposed as normal rubbish or household waste. All the electrical, electronic equipment's and battery-operated units must recycle in proper manner and according to the local municipal laws. You can recycle them by taking them to government authorized disposal centres or specialized bins which you can find in any nearby big super markets, electronics or electro domestics products stores or malls who have these types of facilities available.

Designed by: SOGO based on European quality standards Imported by: Sanysan Appliances S.L, NIF: B98753056, C/ Barcas 2, 2, 46002 Valencia, Spain Product manufactured in CHINA. After-sales service: www.sogosat.com [e-mail] / 0034 902 222 161