AC3420 - Air purifier PHILIPS - Free user manual and instructions

USER MANUAL AC3420 PHILIPS

English Important Read this user manual carefully before you use the appliance, and save it for future reference. To ensure the best performance, kindly suggest the firmware of your purifier is upgraded to the latest version. You can do this upgrade via the Air+ app. Warning

Check if the voltage indicated on the appliance corresponds to the local power voltage before you connect the appliance.

If the power cord is damaged, you must have it replaced by Philips, a service center authorized by Philips, or similarly qualified persons in order to avoid a hazard.

Do not use the appliance if the adaptor, the power cord, or the appliance itself is damaged.

Only to be used together with the adaptor provided with the appliance.

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

Children shall not play with the appliance.

Cleaning and maintenance shall not be made by children without supervision.

Do not block the air inlet and outlet, e.g. by placing items on the air outlet or in front of the air inlet.

Make sure that foreign objects do not fall into the appliance through the air outlet.

Standard WiFi interface based on 802.11b/g/n/ax at 2.4GHz with a maximum output power of 64mW EIRP.

We recommend people who are allergic to dust, pollen, pets or mold, not to replace filters by themselves or to take protective measures, such as mask and gloves. Caution

This appliance is not a substitute for proper ventilation, regular vacuum cleaning, or use of an extractor hood or fan while cooking.

Always place and use the appliance on a dry, stable, level, and horizontal surface.

Leave at least 20cm free space around the appliance and leave at least 30cm free space above the appliance.

Do not sit or stand on the appliance.

Do not place anything on top of the appliance.

Do not place the appliance directly below an air conditioner to prevent condensation from dripping onto the appliance.

Do not fill water from top of the appliance.5 English

Make sure that the air purification filter and humidification filter are correctly installed before turning the appliance on.

Only use the original Philips filters specially intended for this appliance. Do not use any other filters.

Combustion of the filter may cause irreversible human hazard and/or jeopardize other lives. Do not use the filter as fuel or for similar purpose.

Be aware that high humidity levels may encourage the growth of biological organisms in the environment.

Do not permit the area around the appliance to become damp or wet. If dampness occurs, turn the output of the appliance down. If the appliance output volume cannot be turned down, use the appliance intermittently. Do not allow absorbent materials, such as carpeting, curtains, drapes, or tablecloths, to become damp.

Never leave water in the reservoir when the appliance is not use.

Empty and clean the appliance before storage. Clean the appliance before next use.

Avoid knocking against the appliance (the air inlet and outlet in particular) with hard objects.

Do not insert your fingers or objects into the air outlet or the air inlet to prevent physical injury or malfunctioning of the appliance.

Do not use this appliance when you have used indoor smoke-type insect repellents or in places with oily residues, burning incense, or chemical fumes.

Do not use the appliance near gas appliances, heating devices or fireplaces.

Always unplug the appliance when you want to move, clean appliance, fill the water, replace the filter or carry out maintenance.

When the appliance is not used for a long time, bacteria and mold may grow on the humidification filter. Check the filter before you start using the appliance again. If the humidification filter is very dirty with dark spots, replace it.

The appliance is only intended for household use under normal operating conditions.

Do not use the appliance in wet surroundings or in surroundings with high ambient temperatures, such as the bathroom, or in a room with major temperature changes.

The appliance does not remove carbon monoxide (CO) or radon (Rn). It cannot be used as a safety device in case of accidents with combustion processes and hazardous chemicals.

Only fill the water tank with cold tap water. Do not use ground water or hot water.

Do not put any substance other than water in the water tank. Do not add fragrance or chemical substance into the water.

Do not wash the humidification filter in a washing machine or dish washer, otherwise the humidification filter will be deformed.

If you do not use the appliance for a long time, clean the water tank and humidification filter, then dry the humidification filter.

If you need to move the appliance, disconnect it from the power supply first.

Make sure to promptly turn off the power and remove the water tank in case of overflow. When cleaning the appliance, avoid laying it down and keep nearby electrical outlets dry.6 English Electromagnetic fields (EMF) This appliance complies with the applicable standards and regulations regarding exposure to electromagnetic fields. Recycling This symbol means that this product shall not be disposed of with normal household waste (2012/19/EU). Follow your country’s rules for the separate collection of electrical and electronic products. Correct disposal helps prevent negative consequences for the environment and human health. The air purification filter is non-washable and non-recyclable, dispose of used filter units in accordance with local regulations. The humidification filter is non-recyclable, dispose of used filter units in accordance with local regulations. Simplified EU declaration of conformity Hereby, DAP B.V. declares that the radio equipment type AC3420/AC3421 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.philips.com. Your 2-in-1 Air purifier and Humidifier Congratulations on your purchase, and welcome to Philips! To fully benefit from the support that Philips offers, register your product at www.philips.com/support.7 English Product overview

A Air outlet F Front cover B Particle sensor G Humidification filter (FY3401) C Control panel H Water tank D Purification filter (FY3400) I Water level window E Humidification filter bracket J Adapter (KA4801A-2402000EU)8 English Controls overview Control buttons: Power on/off button Light function button Mode switch Long press the button(s) for 3 seconds: Child lock Wi-Fi reset Display switch Filter reset Display panel: Auto mode Medium mode Sleep mode Turbo mode WiFi indicator PM2.5 display Humidification indicator App-operated mode Child lock indicator Filter cleaning alert Filter replacement alert Note: The light sensor is located beneath the power button. Please ensure that it is not obstructed by any other objects.9 English Getting started Connecting power CAUTION: Risk of electric shock! When you unplug the power adapter, always pull the plug from the socket. Never pull the cord. Connect the power adapter to:

First, the power socket on the appliance.

Then, the wall outlet. Installing the filters Remove all packaging of the humidification filter and purification filter before use. Note: Make sure the appliance is unplugged from the electrical outlet before installing the filters. 1 Pull out the front cover and water tank from the appliance.

2 Pull the purification filter (FY3400) out from the appliance and remove all the packing materials.10 English 3 Put the purification filter back into the appliance.

4 Remove the humidification filter bracket around the humidification filter (FY3401), and discard the packing materials.

5 Properly install the humidification filter bracket around the filter before placing it back to the water tank. 6 Reattach the front cover, place the water tank back to the appliance correctly. Understanding Wi-Fi indicator Wi-Fi icon status Wi-Fi connection status Blink in orange Connecting to the smart phone Stable in orange Connected to the smart phone Blink in white Connecting to the server Stable in white Connected to the server Off Wi-Fi function disabled or device lights are off11 English Wi-Fi connection Setting up the Wi-Fi connection for the first time 1 Download and install the Philips “Air+” app from the App Store or Google Play.

2 Put the plug of the appliance in the power socket and press the power button to turn on the appliance.

The Wi-Fi indicator blinks orange for the first time. 2.4GHz 3 Make sure that your smart phone or tablet is successfully connected to your Wi-Fi network. Note: Please ensure your smartphone is connected to a 2.4GHz (home) Wi-Fi netwok instead of a 5GHz Wi-Fi network or public Wi-Fi. For a successful pairing, we suggest turning off your mobile data before initiating the pairing process. 4 Launch the Philips “ Air+” app and click on “Add a device” or press the “+” button on the screen. Follow the on-screen instructions to connect the appliance to your network.

After a successful connection, the Wi-Fi indicator remains steady in white. Note: This instruction is only valid when the appliance is being set up for the first time. If the network has changed or the setup needs to be performed again. If you want to connect more than one appliance to your smart phone or tablet, you can add the appliance in the app on additional smart phones without doing the Wi-Fi connection reset on the device. Make sure that the distance between your smart phone or tablet and the appliance is less than 10 meters without any obstructions.12 English Reset the Wi-Fi connection

1 Put the adapter of the appliance in the power socket and press to turn on the appliance. 2 Long press and button for 3 seconds at the same time until you hear a beep.

The appliance goes to pairing mode.

The Wi-Fi indicator blinks orange. 3 Follow the steps 3-4 in “Setting up the Wi-Fi connection for the first time”section. Using the 2-in-1 Air purifier and Humidifier Understanding the humidification indicator Relative humidity represents the amount of water vapor in the atmosphere. The humidification indicator has four status levels: Humidification indicator status What does it mean? Blink in orange ( ) The water tank is not properly installed. Stable in orange ( ) Insufficient water. Please refill the water tank. Stable in white ( ) The appliance is humidifying the room. Off ( ) The target humidity has been reached. Note: The default target humidity is 50%RH, you can set the desired target humidity in the app.13 English

If the humidification indicator is blinking orange, please check if the water tank is properly installed.

If the humidification indicator lights up white, it means that your room is being effectively humidified. Filling water Note: Add water slowly to prevent splashing and avoid exceeding the maximum water level indicated on the appliance. 1 Pull out the water tank from the appliance. 2 Fill the water tank with cold tap water. Monitor the water level through the transparent window on the water tank to prevent overfilling.14 English 3 Put the water tank back into the appliance. Understanding the air quality light Once turned on, the 2-in-1 Air purifier and Humidifier will start scanning the air quality. After approximately 30 seconds, the particle sensor selects the color that corresponds to the surrounding air quality of airborne particles. The color of the air quality light is determined by the PM2.5 level. PM2.5 AeraSense sensing technology accurately detects and quickly responds to even the slightest particle change in the air. It provides you with reassurance with real- time PM2.5 feedback. Most of the indoor air pollutants fall under PM2.5 – which refers to airborne particle pollutants smaller than 2.5micrometers. Common indoor sources of fine particles are tobacco smoke, cooking, burning candles. Some airborne bacteria and the smallest mold spores, pet allergen and dust mite allergen particles also fall under PM2.5. PM2.5 level Air quality color Air quality level ≤12 Blue Good 13-35 Blue-purple Fair 36-55 Purple-red Poor >55 Red Very poor Turning on and off Note: For optimum purification and humidification performance, close doors and windows. Keep curtains away from the air inlet or air outlet.15 English 1 Put the adapter of the appliance in the power socket. 2 Press the power button to switch on the appliance.

The appliance beeps.

The displays on the screen during warming up.

The appliance operates in the Auto mode with PM2.5 displayed on the screen. 3 Press the power button again to switch off the appliance . Note: If the appliance stays connected to the electrical outlet after turning OFF, the appliance will operate under the previous settings when turned ON again. Display switch Note: The appliance displays the PM2.5 level by default. 1 Press and hold button for 3 seconds to switch the display indicator to the ambient humidity level.

It will automatically switch back to PM2.5 display after 5 seconds. 2 Press and hold button again to switch the display indicator back to the PM2.5 level. Changing the mode setting You can choose between the Auto mode, the Medium mode, the Turbo mode, or the Sleep mode by pressing the mode switch button. Additional operating modes can be selected in the Air+ app.16 English Auto mode ( ):The appliance automatically adjusts the fan speed in accordance with the ambient air quality. Medium mode ( ): In the Medium mode, the appliance operates on a medium speed. Turbo mode ( ): The appliance operates on the highest speed. Sleep mode ( ): The appliance operates quietly at a low speed. After 3 seconds, the display lights turn off.

Allergy Seep mode: This mode can be enabled in the Air+ app. Allergy Sleep mode turns your Sleep mode into a more powerful one when you need it. By enabling it, your Sleep mode automatically adapts the fan speed in a similar way with the Auto mode, while keeping the sound level low. This mode is ideal for people who want a higher performance at night vs. regular Sleep mode. Air+ App-operated mode ( ): The appliance is operating a mode that is only available through the app, such as additional manual fan speeds, target humidity or other modes that were customized in the app. Note: The app-operated mode is available ONLY through the app after the Wi-Fi connection is successful.17 English Using the light function With the light sensor, the control panel can automatically adjust the brightness according to the ambient light. The control panel will be dim when the ambient light is dark. You can press any button to wake up all lights. Then, if no further operation, all lights will be dim again to match with the ambient light. You can press the light function button to switch to lamp mode: a cozy light ring around the control panel. Tailor the brightness of the cozy light in the Air+ app. You can press the button to turn off all lights and the control panel. Press the button again to wake up all lights. Setting the child lock

1 Press the button for 3 seconds to activate the child lock.

2 Press the button for 3 seconds again to deactivate the child lock. The disappears from the screen. Cleaning and maintenance Note:Always unplug the appliance before you clean it.Avoid pouring water through the air inlets and outlets.Never use abrasive, aggressive, or flammable cleaning agents such as bleach oralcohol to clean any part of the appliance.Never use any liquids (including water) to clean the purification filter.Do not attempt to clean the particle sensor with a vacuum cleaner. Cleaning schedule Frequency Cleaning method When necessary Wipe the plastic part of the appliance with a soft, dryclothClean the air outlet coverEvery two months Clean the particle sensor with a dry cotton swab displays on the screen Clean the surface of the purification filterEvery week Clean the humidification filter Cleaning the body of the appliance Regularly clean the inside and outside of the appliance to prevent dust fromcollecting.1 Use a soft, dry cloth to clean both the interior and exterior of the appliance.2 The air outlet can also be cleaned with a dry, soft cloth.19 English Cleaning the water tank 1 Clean the water tank every week to keep it hygienic. 2 Take out the humidification filter. 3 Fill the water tank with water. 4 Add some mild washing-up liquid mixed with water in the water tank. 5 Clean the inside of the water tank with a soft clean cloth. 6 Empty the water tank into a sink. 7 Put the humidification filter back into the water tank. Cleaning the particle sensor Clean the particle sensor every 2 months for optimal functioning of the appliance. If the appliance is used in a dusty environment, it may need to be cleaned more often. If the humidity level in the room is very high, condensation may develop on the particle sensor and the air quality light may indicate a more poor air quality even though the air quality is actually good. If this occurs, clean the particle sensor.

1 Switch off the appliance and unplug from the power socket. 2 Open the air quality sensor cover. 3 Clean the particle sensor with a damp cotton swab.20 English 4 Dry all parts thoroughly with a dry cotton swab. 5 Close the air quality sensor. Cleaning the humidification filter Clean the humidification filter (FY3401) every week to keep it hygienic.

1 Switch off the appliance and unplug from the power socket.

2 Pull out the water tank from the appliance.21 English

FY3401 3 Remove the humidification filter bracket from the humidification filter.

4 Soak the humidification filter with mild or acid cleanser (24g citric acid with 4L water or 100ml 6% white vinegar with 4L water) for 1 hour. FY3401 5 Rinse the humidification filter under a slowly running tap. Do not squeeze or wring the filter when cleaning.

6 Install the humidification filter bracket around the filter properly. 7 Put the water tank back into the appliance.22 English 8 Wash your hands thoroughly after cleaning the filter. Cleaning the surface of the purifiation filter When the filter cleaning alert displays on the screen, clean the surface of the filter with a vacuum cleaner. Note: We recommend people who are allergic to dust, pollen, pets or mold, not to replace filters by themselves or to take protective measures, such as wearing a mask and gloves.

1 Switch off the appliance and unplug from the power socket.

2 Pull the front cover and remove it from the appliance. Pull the purification filter out. 3 Clean the surface of the purification filter with a vacuum cleaner.23 English 4 Put the filter back into the appliance. 5 Reattach the front cover. 6 Put the adapter of the appliance in the power socket. 7 Press the button to switch on the appliance. 3S3S 8 Press and hold the and button for 3 seconds to reset the filter cleaning time.

You can also reset the filter cleaning time via the Air+ app.

After the reset is successful, the filter cleaning alert disappears from the screen.24 English 9 Wash your hands thoroughly after cleaning the filter. Replacing the filters Understanding the healthy air protect lock This appliance is equipped with a filter replacement indicator to make sure that the air purification filter is in optimal condition when the appliance is operating. When the filter needs to be replaced, the filter replacement alert lights up red. If the filter is not replaced in time, the appliance will stop operating and automatically lock to protect the air quality in the room. Replace the filter as soon as possible. Replacing the purification filter Note: The purification filter (FY3400) is not washable or reusable. Always turn off the appliance and unplug from the electrical outlet before replacing the filter. When the filter replacement alert displays on the screen, replace the filter (FY3400). Note: We recommend people who are allergic to dust, pollen, pets or mold, not to replace filters by themselves or to take protective measures, such as wearing a mask and gloves.

1 Switch off the appliance and unplug from the power socket.25 English

2 Pull the front cover and remove it from the appliance.Pull the filter out and discard the used filter. FY3400 3 Remove all packaging materials of the new filter (FY3400). 4 Put the new filter back into the appliance. 5 Reattach the front cover. 6 Put the adapter of the appliance in the power socket.26 English 7 Press the button to switch on the appliance. 3S3S 8 Press and hold the and button for 3 seconds to reset the filter lifetime counter.

You can also reset the filter lifetime via the Air+ app.

After the reset is successful, the filter replacement alert disappears from the screen. 9 Wash your hands thoroughly after replacing the filter. Note: Do not smell the filter as it has collected pollutants from the air. Filter reset You can replace the purification filter even before filter replacement alert ( ) displays on the screen. After replacing filter, you need to reset the filter lifetime counter manually.

1 Press the button to turn off the appliance. Unplug the appliance. 2 Make sure the appliance is completely unplugged. Wait for at least 10 seconds before plugging the power adapter into the socket.27 English 3 Within 15 seconds after power on, press and hold the and button for 3seconds to reset the filter lifetime counter. Replacing the humidification filter Note: Always unplug the appliance before you replacing the filter. Use only Philips original humidification filter FY3401. Replace the humidification filter every 6 months for optimal performance. If the filter is in good condition, you could use it for a longer period of time. Make sure to replace the humidification filter at least once a year.

1 Switch off the appliance and unplug from the power socket.

2 Pull out the water tank from the appliance.

FY3401 3 Remove the humidification filter bracket from the humidification filter. Discard the used filter.28 English FY3401 4 Remove all packing materials of the new filter (FY3401).

5 Install the humidification filter bracket around the filter properly. 6 Put the water tank back into the appliance. 7 Wash your hands thoroughly after replacing the filter. Storage 1 Turn off the appliance and unplug from the power socket. 2 Clean the appliance, humidification filter and the surface of the purification filter (see Chapter "Cleaning and Maintenance"). 3 Let all parts air dry thoroughly before storing. 4 Wrap the filters in air tight plastic bags. 5 Store the appliance, filters in a cool, dry location. 6 Always thoroughly wash hands after handling filters.29 English Troubleshooting This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, contact the Consumer Care Center in your country. Problem Possible solution The appliance does not work properly. Check if the water tank is properly installed. If not, for safety reason, the appliance will stop operating. The filter replacement alert is on but you have not replaced the corresponding filter. As a result, the appliance is now locked. In this case, replace the filter and reset the filter lifetime counter. There is no air humidification. Make sure that the water tank is filled with water, and the water tank and humidification filter are properly installed. The advanced cold evaporation system in 2-in-1 Purifier and Humidifier produces healthy moist air from the outlet without any visible water mist. Water vapor is invisible to the human eye. When used in a dry environment, the moisture released by the 2-in-1 Purifier and Humidifier will be absorbed by surrounding objects such as walls and furniture, which can prolong the humidification time. To achieve optimal humidification, it is recommended to close doors and windows. The water tank leaks. Make sure that the water does not exceed the maximum level. Make sure that the water tank is well assembled every time after you clean it. If the problem persists, contact the Consumer Care Center in your country. There are some white deposits on the humidification filter. The white deposits are called scale and they consist of minerals from the water. Scale on the humidification filter affects the humidifying performance, however it does not harm your health. Please follow the cleaning instructions in the user manual. The humidification filter becomes yellowish after some time. The yellow deposit is a natural effect of the filter material, and it has no impact on humidification performance. Clean the humidification filter frequently to remove the scale, and replace the humidification filter every 6 months. The airflow that comes out of the air outlet is significantly weaker than before. The surface of the purification filter is dirty. Clean the surface of the filter (see Chapter 'Cleaning and maintenance'). The air quality does not improve, even though the appliance has been operating for a long time. Check if the packing material is removed from the purification filter.30 English Make sure that the purification filter (FY3400) is properly installed. Room size is large or the outdoor air quality is poor. For optimum purification performance, please close the doors and windows when operating the appliance. There are indoor pollution sources. For instances, smoking, cooking, incense. Filters reach the end of life. Replace the purification filter with a new one. The appliance produces a strange smell. The first few times you use the appliance, it may produce a plastic smell. This is normal. However, if the appliance produces a burnt smell even if removing the filter, contact your Philips dealer or an authorized Philips service center. The filters may produce smell after being used for a while because of the absorption of indoor gases. It's recommended that you put the filter in a well-ventilated place for a couple of hours to reduce the smell. Clean the humidification filter (see Chapter 'Cleaning and maintenance'). The appliance is extra loud. It's normal if the appliance runs at the Turbo mode. In the Auto mode, the appliance will run in higher speed when the air quality is poor or when the ambient humidity is low. When using the appliance in a bedroom at night, choose the Sleep mode. If there is abnormal sound, contact the Consumer Care Center in your country. I do not see visible mist coming out of the appliance. Is it working? When mist is very fine, it is invisible. This appliance has a NanoCloud humidification technology, which produces healthy humid air from the outlet area without formation of water mist. Therefore, you cannot see the mist. The appliance still indicates that I need to replace filter, but I already did. Perhaps you did not reset the filter lifetime counter. Switch on the appliance. Then touch and hold the and simultaneously for 3 seconds. Error code “E1”displays on the screen. The motor has malfunctions. Contact the Consumer Care Center in your country. The Wi-Fi setup is not successful. Please ensure your smart phone is connected to a 2.4GHz (home) Wi-Fi netwok instead of a 5GHz Wi-Fi network or public Wi-Fi. For a successful pairing, we suggest turning off your mobile data before initiating the pairing process. Ensure to enable the following permissions: "Location", "Storage", and "Local Network" on your smart phone. After a successful Wi-Fi setup, you can change permission settings as desired.31 English Please verify that you have entered the correct Wi-Fi password. The password is case-sensitive, has a limit of 63 characters. Special symbols are not accepted. Ensure the network name of your home Wi-Fi is correct. The network name is case-sensitive. If you are using a VPN on your smart phone, please turn it off before starting the pairing process. If your router has a whitelist set up to block pairing, please disable the whitelist to ensure successful connection. Please ensure that both your device and smart phone are within 10 meters of the router. Ensure the app has been updated to the latest version. To ensure a strong Wi-Fi connection, avoid placing your device near other electronic devices, bright light sources, or signal stations that may cause interference. If you experience connectivity issues, move the device away from these sources and attempt to reconnect it to the Wi-Fi network. Consult the help section in the app for extensive and up-to- date troubleshooting tips. Warranty and support Versuni offers a two-year warranty after purchase on this product. This warranty is not valid if a defect is due to incorrect use or poor maintenance. Our warranty does not affect your rights under law as a consumer. For more information or for invoking the warranty, please visit our website www.philips.com/support. Order parts or accessories If you have to replace a part or want to purchase an additional part, go to your Philips dealer or visit www.philips.com/support. If you have problems obtaining the parts, please contact the Philips Consumer Care Center in your country.Čeština