56K FAXMODEM USB - Modem Fax USB US ROBOTICS - Free user manual and instructions

USER MANUAL 56K FAXMODEM USB US ROBOTICS

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U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois 60173-5157 USA No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in the products and/or content of this document from time to time without obligation to provide notification of such revision or change. U.S. Robotics Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in U.S. Robotics standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987) whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide.

Copyright © 2006 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. All other company and product names may be trademarks of the respective companies with which they are associated.

WINDOWS 98SE/ME/2000/XP OPERATING SYSTEM INSTALLATION NOTE: If you are a Windows 98 First Edition user, you will not be able to use this device. If you are not sure if you are using Windows 98 First Edition, right-click My Computer and Properties. If your version is Windows 98, version 4.10.1998, you are using Windows 98 First Edition. Minimum System Requirements: 98SE, and Me: Pentium II, 300 Mhz, 128 MB RAM

2000 and XP: Pentium III, 500 Mhz, 128 MB RAM Step 1: Prepare for installation. NOTE: Before you begin, we recommend you uninstall any other modems you have in your system. Refer to your previous modem’s documentation for instructions. Write your new U.S. Robotics modem’s serial number in the box below. The serial number is located on the white bar code sticker on the bottom of the modem and on the modem’s box. If you ever need to call our Technical Support department, you will need this number to receive assistance.

Step 2: Connect the modem to the computer. Connect the USB A to B cable to the modem and the computer. When looking for the USB port on the back of your computer, look for ports labelled USB or with the icon Plug the rectangle connector end of the cable into the computer’s USB port; plug the square connector end into the USB port on the 56K Faxmodem USB.

NOTE: The power light (PWR LED) does not illuminate until the drivers are installed in Step 4.

Step 3: Connect the modem to an analogue phone line. Plug one end of the provided phone cord into the jack on the modem labelled TELCO and plug the other end into an analogue phone wall jack. WARNING: The phone socket you use must be for an ANALOGUE phone line. Most office phones are wired through DIGITAL lines. Be sure you know what type of line you have. The modem may be damaged if you use a digital phone line.

Step 4: Install the modem. The operating system should report Found New Hardware and start the Add New Hardware Wizard. When the “Add New Hardware Wizard” screen appears, click Next then insert the Installation CD in the CD-ROM drive. Windows 98SE Select Search for the best driver for your device (Recommended) and click Next. Click Specify a location and type D:\. Click Next. (If your CD-ROM uses a different letter, type that letter in place of "D".) When Windows locates the correct drivers for the U.S. Robotics USB Modem Enumerator, click Next. When Windows is finished installing the software, click Finish. The wizard will then detect and report a search for drivers for the Modem Device; click Next. Choose Search for the best driver for your device (Recommended) and click Next. Click Specify a location and type D:\.

WINDOWS 98SE/ME/2000/XP OPERATING SYSTEM INSTALLATION Click Next. (If your CD-ROM uses a different letter, type that letter in place of "D".) When Windows locates the correct drivers for the U.S. Robotics 56K Faxmodem USB, click Next. When Windows is finished installing the software, click Finish. Windows Me Windows Me will first need to install the Modem Enumerator. Select Specify the location of the driver (Advanced) and click Next. Click Specify a location and type D:\WinME. Click Next. (If your CD-ROM uses a different letter, type that letter in place of "D".) When Windows locates the correct drivers for the Modem Enumerator, click Next. After this is completed, Windows Me will now prompt you for the drivers for the Modem Device. Select Specify the location of the driver (Advanced) and click Next. Click Specify a location and type D:\WinME. Click Next. (If your CD-ROM uses a different letter, type that letter in place of "D".) When Windows locates the correct drivers for the U.S. Robotics 56K Faxmodem USB, click Next. Click Yes to continue if a “Digital Signature Not Found” screen appears. When Windows is finished installing the software, click Finish. Windows 2000 Select Search for a suitable driver for my device (recommended) and click Next. Click Specify a location and type D:\2000_XP. Click Next. (If your CD-ROM uses a different letter, type that letter in place of "D".) When Windows locates the correct drivers for the U.S. Robotics 56K Faxmodem USB, click Next. Click Yes to continue if a “Digital Signature Not Found” screen appears. When Windows is finished installing the software, click Finish. NOTE: The power light (PWR LED) does not illuminate until the first set of drivers is installed. If PWR does not illuminate after the drivers are installed, then the modem may not be connected. Make sure the USB cable is connected between the modem and the computer. Windows XP Select Install from a list or specific location (advanced) and click Next. Click Include this location in the search and type D:\2000_XP. Click Next. (If your CDROM uses a different letter, type that letter in place of "D".) When Windows locates the correct drivers for the U.S. Robotics 56K Faxmodem USB, click Next. Click Continue anyway when the Windows logo testing screen appears. When Windows is finished installing the software, click Finish.

Step 5: Install the ControlCenter software. Remove and reinsert the Installation CD into the CD-ROM drive. An interface will appear that will enable you to: • install software (such as Internet Call Notification or Phonetools fax software) • view User Guides for the software and your modem • change languages • obtain support and troubleshooting information If the interface does not appear automatically, click Windows Start and then click Run. In the “Run” dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of “D”.

WINDOWS 98SE/ME/2000/XP OPERATING SYSTEM INSTALLATION Select the Software option from the GUI Interface on the Installation CD, select the ControlCenter option, and click Install. When the “Choose Setup Language” dialog box appears, select from the drop-down menu the language of your choice and click OK. The ControlCenter software allows you to configure your V.92 modem settings and automatically notifies you of any updates to your modem’s code. When you run ControlCenter for the first time, the software will detect your U.S. Robotics modem. Click the icon for your modem. If you need instructions, click the link for the ControlCenter manual within the ControlCenter interface. NOTE: You can reinstall the ControlCenter software from the Installation CD, if necessary. In order to verify the installation, click Windows Start, Programs, U.S. Robotics, and ControlCenter. If this application was not automatically installed, click Windows Start and then click Run. In the “Run” Dialog box, type D:\setup.exe. (If your CD-ROM uses a different letter, type that letter in place of “D”.) Choose the Software option and then follow the instructions to install the ControlCenter software.

Step 6: Install the Internet Call Notification software. Select the Software option, select the Internet Call Notification option, and click Install. When the “Choose Setup Language” dialog box appears, select from the drop-down menu the language of your choice and click OK. Follow the on-screen instructions. Internet Call Notification enables the V.92 feature “Modem On Hold” which allows your Internet connection to be suspended when there is an inbound telephone call. • If you are connecting to a service provider that supports V.92, you will receive a message informing you of an incoming call. In addition, if you subscribe to Caller ID service, the number of the incoming call will be displayed in the computer's message window. You will then have the option to accept the call or to ignore it. If you choose to accept the call, another message will appear notifying you of the length of time that the provider's system will wait on hold before the data connection is terminated. You can then return to the connection when the call is completed without losing the connection. • If you are connecting to a server that does not support V.92, you will receive a message informing you of an incoming call. You will then have the option to accept the call or to ignore it. If you choose to accept the call, your data connection will be terminated. Phonetools software allows you to send and receive faxes and is included as an optional piece of software for your convenience.

UNINSTALL INSTRUCTIONS Step 1: Uninstall the modem drivers using the Add/Remove Programs. Windows 98SE Click Windows Start, Settings, and Control Panel. Double-click Add/Remove Programs. Click the Install/Uninstall tab. Select U.S. Robotics 56K Faxmodem USB and click Remove. Windows Me Click Windows Start, Settings, and Control Panel. Double-click Add/Remove Programs. Click the Install/Uninstall tab. Select U.S. Robotics USB Modem Enumerator and click Remove. Windows 2000 Click Windows Start, Settings, and Control Panel. Double-click Add/Remove Hardware. Click Next to continue. Select Uninstall/Unplug a device and click Next. Select Uninstall a device and click Next. Scroll down the list of installed hardware and highlight U.S. Robotics 56K Faxmodem USB and click Next. Select Yes, I want to uninstall this device and click Next. When Windows reports successful uninstall, click Finish.

Step 2: Physically disconnect the modem from the computer. Disconnect the USB A to B cable from the modem and the computer. Your modem will now be uninstalled. NOTE: For troubleshooting help or to find out how to contact technical support, see the “Troubleshooting” and “Support Resources” sections in the following pages.

TROUBLESHOOTING If you have any difficulty with your modem, first make sure that it was installed correctly. Windows 98SE/Me: Click Windows Start, select Settings, and then click Control Panel. Double-click the Modems icon. In the “Modems Properties” screen, you should see a description for your modem. Click the Diagnostics tab. Make sure that the correct modem is highlighted. Click the More Info button. You should see a series of commands and responses from the modem. This means that the installation was a success. If your modem is not listed and/or you do not see a series of commands and responses, check that all connectors are properly attached to your modem and the back of your PC. Check that the PWR light is illuminated. Shut down and restart your PC. Check your modem again using the Control Panel as described above. Windows 2000: Click Windows Start, Settings, and then Control Panel. Double-click the Phone and Modem Options icon. Click the Modems tab. Make sure that the correct modem is highlighted. Click the Properties button. Click the Diagnostics tab. Click the Query Modem button. You should see a series of commands and responses from the modem. This means that the installation was a success. If your modem is not listed and/or you do not see a series of commands and responses, check that all connectors are properly attached to your modem and the back of your PC. Check that the PWR light is illuminated. Shut down and restart your PC. Check your modem again using the Control Panel as described above.

PROBLEM: My PWR LED does not illuminate. Possible solution: Make sure the drivers for the modem are installed. The PWR light will not illuminate until the drivers are installed. If the drivers are installed, then check the following possible solutions. Possible solution: Make sure the USB cable is connected and secure at both ends. Possible solution: Try a different USB port on the computer. If a USB hub is being used, try plugging into the USB port on the computer. Possible solution: If the modem has worked previously and you removed the USB cable from the computer and then reattached it, try another USB port. It may have been set up originally on the other USB port. You should notice some minimal activity from your computer such as hard disk activity or an hourglass icon for a few seconds when you insert or remove a USB cable from the computer or the USB device. If you do not see anything, your system may not be properly communicating with the USB ports. Possible solution: Your USB port may not be enabled. To ensure USB is enabled on your system in Windows 98 or Me, click Windows Start, Settings, and then Control Panel. Double-click the Systems icon and then click the Device Manager tab. To ensure USB is enabled on your system in Windows 2000, click Windows Start, Settings, and then Control Panel. Doubleclick the Systems icon, click the Hardware tab, and then click the Device Manager button. All Windows users, if USB is enabled, there will be a USB icon and the words “Universal serial bus controller” under the Computer icon. If USB is not enabled, you will need to enable USB in the system’s BIOS. Check with your computer manufacturer’s documentation for instructions. Once your USB port has been enabled in your system’s BIOS, Windows will automatically detect and install USB support when it restarts.

TROUBLESHOOTING PROBLEM: My software isn’t recognising my modem. Possible solution: Your communications software may not function properly if you have more than one version of the software installed, you are using an older version, or you have more than one communications software package installed on your system. We highly recommend using the communications software provided with your modem on the Installation CD-ROM. Possible solution: You may not have the correct modem type selected in your software or in Windows. Windows 98 and Me users, click Windows Start, Settings, and Control Panel. When Control Panel opens, click Modems. Windows 2000 users, click Windows Start, Settings, and Control Panel. When Control Panel opens, click Phone and Modems and then click the Modem tab. You will see a list of installed modems. You can also add, remove, or view the properties of modems from this window. The U.S. Robotics modem you have installed should be present in the list of installed modems. If none of the modem descriptions in the list matches your U.S. Robotics modem or no modems are listed, your modem is not installed properly. Try reinstalling your modem. Possible solution: If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct modem selected. Double-click My Computer, double-click Dial-Up Networking, right-click the connection you are trying to use, and click Properties. Make sure that the description in the modem box matches the description of the modem you are using. If it doesn’t match, select the proper modem description.

PROBLEM: My modem won’t dial out or doesn’t answer incoming calls. FOR BOTH DIALING AND ANSWERING PROBLEMS: Possible solution: You may have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord should be plugged into the jack labeled TELCO on the modem and into the wall phone jack. Use the phone cord included in your modem’s box if possible. OFFICE USERS: Possible solution: You may have plugged your modem’s phone cord into a digital line. Contact the department responsible for your phone system if you are unsure whether your phone line is digital. If your phone system requires dialing a prefix (generally “0” or “9”) to access an outside line, be sure to add this prefix before the number you are dialing. VOICE MAIL USERS: Possible solution: If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone.

TROUBLESHOOTING PROBLEM: My modem sounds like it’s trying to connect to another modem but fails. Possible solution: You may have a poor connection. All calls are routed differently, so try placing the call again.

PROBLEM: My modem drops the ISP connection when I accept incoming calls. Possible solution: If you are connecting to a server that does not support V.92, you will receive a message informing you of an incoming call. You will then have the option to accept the call or to ignore it. If you choose to accept the call, your data connection will be terminated.

PROBLEM: My modem isn’t achieving a 56K Internet connection. Possible Solution: The V.90/V.92 protocol allows for download speeds of up to 56K, but line conditions may affect the actual speeds during a given connection. Due to unusual telephone line configurations, some users will not be able to take full advantage of V.90/V.92 technology at this time. In order to achieve a 56K connection: • The server you're dialling in to must support and provide a digital V.90/V.92 signal. Your ISP can provide you with a list of dial-up connections and information on what those connections currently support. • The telephone line between your ISP and your modem must be capable of supporting a 56K connection and contain only one analogue-to-digital conversion. The 56K signal from your ISP begins as a digital signal. Somewhere between the ISP and your modem, there will be a digital-to-analogue signal conversion so that your modem can receive the data. There must be no more than one analogue-to-digital signal conversion in the path from your ISP to your modem. If more than one analogue-to-digital conversion occurs, your connect speeds will default to V.34 (33.6 Kbps). There may also be impairments on the local lines between your ISP and your modem. These impairments can prevent or limit V.90/V.92 connection speeds. All telephone calls are routed differently, so you should try making your 56K connection several times. One way to test this is to dial into a long distance location. Long distance lines are often much clearer than local lines. It is important to note that telephone companies are constantly upgrading their systems. Lines that do not support 56K today may support 56K in the near future. • Your modem must be connecting to a V.90/V.92 server. A pair of 56K modems will not connect to each other at 56K speeds.

PROBLEM: My modem isn’t achieving the promised faster connections. Possible Solution: In order to achieve a V.92 connection: • The server you’re dialing in to must support and provide a digital V.92 signal. Your ISP can provide you with a list of dial-up connections and information on what those connections currently support. • The telephone line between your ISP and your modem must be capable of supporting a 56K connection and contain only one analog-to-digital conversion. • Your modem must be connecting to a V.92 server. A pair of 56K modems will connect to each other at V.34 speeds (33.6K). The V.92 standard is an advancement in 56K technology. V.92 offers three functions to enhance the current V.90 standard. • The first enhancement is the "V.PCM-Upstream" technology, which allows a modem's upstream communication to reach speeds of 48,000 bps.

The second enhancement is “Quick Connect”, which permits quicker dial-up connections by allowing the modem to remember the line conditions of a service provider that supports V.92. The first time that you connect with your service provider, the modem will perform the full training sequence and store the information it receives. This eliminates the need for the modem to go through the full training sequence during subsequent connection attempts, reducing the connection time by 30 - 50%. If the modem is unable to make an optimal connection any time after the initial attempt, the modem will perform the full training sequence. The third enhancement is the "Modem On Hold" technology, which allows your Internet connection to be suspended when there is an inbound telephone call and you have the Call Waiting feature from your local telephone company. You can then return to the connection when the call is completed without losing the connection. If you are connecting to a service provider that supports V.92, you will receive a message informing you of an incoming call. In addition, if you subscribe to Caller ID service, the number of the incoming call will be displayed in the computer's message window. You will then have the option to accept the call or to ignore it. If you are connecting to a V.92 server and choose to accept the call, another message will appear notifying you of the length of time that the provider's system will wait on hold before the data connection is terminated.

Support Resources If you have not fixed your problem after trying the suggestions in the “Troubleshooting” section, you can receive additional help via one of these convenient resources: World Wide Web The site contains useful product information, documents, and manuals. Go to: http://www.usr.com Are You Still Having Problems? 1. Call the dealer who sold you the modem. The dealer may be able to troubleshoot the problem over the phone or may request that you bring the modem back to the store for service. 2. Call U.S. Robotics Technical Support Department. Questions about U.S. Robotics modems can be answered by technical support specialists. The technical support contact information can be found in a table at the end of this guide.

CE Compliance Declaration of Conformity We, U.S. Robotics Corporation of 935 National Parkway, Schaumburg, Illinois, 601735157, USA, declare under our sole responsibility that the U.S. Robotics 56K Faxmodem USB, Model 5633B, to which this declaration relates, is in conformity with the following standards and/or other normative documents: • • •

EN60950-1 EN55022 EN55024

TROUBLESHOOTING We hereby declare that this product is in conformity to all the essential requirements and other relevant provisions of Directive 1999/5/EC. The conformity assessment procedure referred to in Article 10 (3) and detailed in Annex II of Directive 1999/5/EC has been followed. An electronic copy of the original CE Declaration of Conformity is available at the U.S. Robotics website: www.usr.com Network Compatibility Declaration This equipment is designed to work satisfactorily on all European Union PSTN networks. This equipment is supplied with a suitable PSTN connector for the country in which it was supplied. If it is required to use this equipment on a different network to the one for which it was supplied, the user is advised to contact the vendor for guidance regarding connection.

U.S. Robotics Corporation Two (2) Year Limited Warranty 1.0 GENERAL TERMS: 1.1 This Limited Warranty is extended only to the original end-user purchaser (CUSTOMER) and is not transferable. 1.2 No agent, reseller, or business partner of U.S. Robotics Corporation (U.S. ROBOTICS) is authorised to modify the terms of this Limited Warranty on behalf of U.S. ROBOTICS. 1.3 This Limited Warranty expressly excludes any product that has not been purchased as new from U.S. ROBOTICS or its authorised reseller. 1.4 This Limited Warranty is only applicable in the country or territory where the product is intended for use (As indicated by the Product Model Number and any local telecommunication approval stickers affixed to the product). 1.5 U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in workmanship and materials, under normal use and service, for TWO (2) YEARS from the date of purchase from U.S. ROBOTICS or its authorised reseller. 1.6 U.S. ROBOTICS sole obligation under this warranty shall be, at U.S. ROBOTICS sole discretion, to repair the defective product or part with new or reconditioned parts; or to exchange the defective product or part with a new or reconditioned product or part that is the same or similar; or if neither of the two foregoing options is reasonably available, U.S. ROBOTICS may, at its sole discretion, provide a refund to the CUSTOMER not to exceed the latest published U.S. ROBOTICS recommended retail purchase price of the product, less any applicable service fees. All products or parts that are exchanged for replacement will become the property of U.S. ROBOTICS. 1.7 U.S. ROBOTICS warrants any replacement product or part for NINETY (90) DAYS from the date the product or part is shipped to Customer. 1.8 U.S. ROBOTICS makes no warranty or representation that this product will meet CUSTOMER requirements or work in combination with any hardware or software products provided by third parties. 1.9 U.S. ROBOTICS makes no warranty or representation that the operation of the software products provided with this product will be uninterrupted or error free, or that all defects in software products will be corrected. 1.10 U.S. ROBOTICS shall not be responsible for any software or other CUSTOMER data or information contained in or stored on this product. 2.0 CUSTOMER OBLIGATIONS:

TROUBLESHOOTING 2.1 CUSTOMER assumes full responsibility that this product meets CUSTOMER specifications and requirements. 2.2 CUSTOMER is specifically advised to make a backup copy of all software provided with this product. 2.3 CUSTOMER assumes full responsibility to properly install and configure this product and to ensure proper installation, configuration, operation and compatibility with the operating environment in which this product is to function. 2.4 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase receipt from U.S. ROBOTICS or its authorised reseller) for any warranty claims to be authorised. 3.0 OBTAINING WARRANTY SERVICE: 3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre within the applicable warranty period to obtain warranty service authorisation. 3.2 Customer must provide Product Model Number, Product Serial Number and dated Proof of Purchase (copy of original purchase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty service authorisation. 3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre, please see the U.S. ROBOTICS corporate Web site at: www.usr.com 3.4 CUSTOMER should have the following information / items readily available when contacting U.S. ROBOTICS Technical Support: Product Model Number Product Serial Number Dated Proof of Purchase CUSTOMER contact name & telephone number CUSTOMER Computer Operating System version U.S. ROBOTICS Installation CD-ROM U.S. ROBOTICS Installation Guide 4.0 WARRANTY REPLACEMENT: 4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre determines the product or part has a malfunction or failure attributable directly to faulty workmanship and/or materials; and the product is within the TWO (2) YEAR warranty term; and the CUSTOMER will include a copy of the dated Proof of Purchase (original purchase receipt from U.S. ROBOTICS or its authorised reseller) with the product or part with the returned product or part, then U.S. ROBOTICS will issue CUSTOMER a Return Material Authorisation (RMA) and instructions for the return of the product to the authorised U.S. ROBOTICS Drop Zone. 4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its authorised U.S. ROBOTICS Service Centre will be returned. 4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S. ROBOTICS Return Centre; to insure the product or assume the risk of loss or damage which may occur in transit; and to use a shipping container equivalent to the original packaging.

TROUBLESHOOTING 4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part is received as an authorised return at an authorised U.S. ROBOTICS Return Centre. 4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model Number and Product Serial Number for which the RMA was authorised. The enclosed Proof of Purchase will be inspected for date of purchase and place of purchase. U.S. ROBOTICS may deny warranty service if visual inspection of the returned product or part does not match the CUSTOMER supplied information for which the RMA was issued. 4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S. ROBOTICS will, at its sole discretion, repair or replace, using new or reconditioned product or parts, to whatever extent it deems necessary to restore the product or part to operating condition. 4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product or part to CUSTOMER, at U.S. ROBOTICS expense, not later than TWENTY ONE (21) DAYS after U.S. ROBOTICS receives the authorised CUSTOMER return at an authorised U.S. ROBOTICS Return Centre. 4.8 U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering or furnishing repaired or replaced product or part. 5.0 LIMITATIONS: 5.1 THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled with third-party software, the use of which is governed by separate end-user license agreements provided by third-party software vendors. This U.S. ROBOTICS Limited Warranty does not apply to such third-party software. For the applicable warranty refer to the end-user license agreement governing the use of such software. 5.2 DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by applicable law, this U.S. ROBOTICS Limited Warranty does not apply to normal wear and tear; damage or loss of data due to interoperability with current and/or future versions of operating system or other current and/or future software and hardware; alterations (by persons other than U.S. ROBOTICS or authorised U.S. ROBOTICS Service Centres); damage caused by operator error or non-compliance with instructions as set out in the user documentation or other accompanying documentation; damage caused by acts of nature such as lightning, storms, floods, fires, and earthquakes, etc. Products evidencing the product serial number has been tampered with or removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature, or electrical stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption; failures of the product which result from accident, abuse, misuse (including but not limited to improper installation, connection to incorrect voltages, and power points); failures caused by products not supplied by U.S. ROBOTICS; damage cause by moisture, corrosive environments, high voltage surges, shipping, abnormal working conditions; or the use of the product outside the borders of the country or territory intended for use (As indicated by the Product Model Number and any local telecommunication approval stickers affixed to the product). 5.3 TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORISES ANY OTHER PERSON TO

TROUBLESHOOTING ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, WARRANTY, OR USE OF ITS PRODUCTS. 5.4 LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS AUTHORISED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. 6.0 DISCLAIMER: Some countries, states, territories or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to CUSTOMER. When the implied warranties are not allowed by law to be excluded in their entirety, they will be limited to the TWO (2) YEAR duration of this written warranty. This warranty gives CUSTOMER specific legal rights, which may vary depending on local law. 7.0 GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of Illinois, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.

U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois 60173-5157 US

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