How to resolve the display issue of the apnea count on the ResMed AirSense 11?

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The ResMed AirSense 11 automatically records your apnea data, but it does not display directly on the device's touchscreen. To view the apnea count (AHI - Apnea-Hypopnea Index), you need to access the data via the myAir app on your smartphone or check the reports sent to your healthcare professional. If you cannot view this data, first ensure that the myAir app is properly installed and that your AirSense 11 is Bluetooth connected to your phone.

To enable data synchronization with myAir, follow these steps:

Ensure that your AirSense 11 is properly set up and plugged into a power source
Open the myAir app on your smartphone and tap Continue
Follow the instructions to establish the Bluetooth connection between the device and your phone
Once connected, the Bluetooth symbol appears in the status bar at the top of the device's screen
The data is then automatically transferred for viewing in the app

If the data still does not appear, perform a full restart of the device: turn off the device, unplug the power cord for 2 to 3 minutes, then plug it back in and turn it on. This action resets certain settings and often resolves display or data synchronization issues.

Also, check that the software updates are up to date. The AirSense 11 software updates automatically via Bluetooth when the device is in standby mode and connected. Updates may fix bugs affecting the recording or transmission of apnea data. If you haven't updated in a while, leave the device plugged in and in standby mode for several hours to allow synchronization.

Make sure that your cellular or Bluetooth network connection is stable. Apnea data can only be transmitted if the device has good network coverage. Place the AirSense 11 on a nightstand rather than in a drawer or on the floor to improve reception. Check the signal icon at the top right of the screen: full bars indicate good coverage, while few bars suggest a poor connection.

If after these checks the apnea data still does not display in myAir and ResMed's customer service confirms that the device is functioning correctly, it is possible that data transmission is not enabled in your therapy settings. Contact your healthcare professional to confirm that wireless data transfer is properly configured for your device, as this setting must be defined during the initial prescription.

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