Q: How to clean the suction nozzle of the VALBERG FLOORWASHER FL5?

Preparation: Unplug the device before any intervention. Cleaning procedure: Wipe the suction nozzle with a damp cloth In case of residual stains, wipe them with the damp cloth Important: do not rinse the nozzle with water Location of the nozzle: The suction nozzle is located in the washing head at the bottom of the device , positioned just above the brush roller. It sucks up dirty water from the floor after the brush passes. Frequency and precautions: Clean the nozzle after each use to avoid any blockage A blockage can cause a loss of suction and overheating of the motor Do not use metal brushes or sharp objects Keep components dry

Q: Where can I find an authorized repair center for the VALBERG FLOORWASHER FL5?

To have your VALBERG FLOORWASHER FL5 repaired, you must first contact the official distributor who sold the device. Distributor Contact ELECTRO DEPOT Route de Vendeville 59155 Faches Thumesnil, FRANCE www.electrodepot.fr or www.electrodepot.be Steps to Follow Contact ELECTRO DEPOT by phone or through their website Have your receipt or proof of purchase ready Request the contact details of an authorized repair center in your area Your device is covered by a 2-year warranty against manufacturing defects The manual recommends not using the device if a problem persists and to have the device inspected by an authorized repair center if necessary.

Q: What does the message "device off, please clean it" mean on the VALBERG FLOORWASHER FL3 vacuum cleaner?

This automatic shutdown message indicates that the HEPA filter needs to be cleaned . The vacuum cleaner protects itself by shutting down when the filter is clogged, as this reduces cleaning efficiency and can damage the motor. Here is the procedure: Remove the HEPA filter from the device Rinse it under running water until the water is clear Let it dry completely in the open air - this is essential , never reinstall a wet filter Reinstall the dry filter and restart the device Important tip: According to the manual for the VALBERG FLOORWASHER FL3, the HEPA filter should be cleaned after each use to maintain performance and avoid this message. It is also recommended to clean the roller after each use with the provided hook. If the message persists after cleaning and completely drying the filter, also check that the dirty water tank (600 ml max) is not full - empty it completely if necessary.

Q: Can hot water be used in the VALBERG FLOORWASHER FL5?

Yes, you can use hot water with the VALBERG FLOORWASHER FL5, but you must adhere to an important limit: the maximum temperature is 60°C . Hot water has several advantages: Better cleaning of surfaces Faster drying of the roller and treated surfaces Warning: Never exceed 60°C, otherwise you risk damaging the internal tanks and seals of the device. Fill the clean water tank up to the MAX mark (850 ml) with your hot water while respecting this threshold.

Question 1

Where is the suction nozzle located on the VALBERG FLOORWASHER FL5 vacuum cleaner?

Accepted Answer

The suction nozzle of the VALBERG FLOORWASHER FL5 is integrated into the washing head located at the bottom of the device, positioned just above the brush roller. It appears as a small opening or horizontal slot.

To examine it, you need to turn or tilt the device to access the washing head. This nozzle works by sucking up dirty water from the floor after the brush has passed.

Maintenance of the suction nozzle

Regularly clean the nozzle with a damp cloth to maintain optimal performance
Check that no limescale deposits are blocking the opening
In case of significant clogging, use a little diluted white vinegar to clean it

Question 2

How to clean the suction nozzle of the VALBERG FLOORWASHER FL5?

Accepted Answer

Preparation: Unplug the device before any intervention.

Cleaning procedure:

Wipe the suction nozzle with a damp cloth
In case of residual stains, wipe them with the damp cloth
Important: do not rinse the nozzle with water

Location of the nozzle:

The suction nozzle is located in the washing head at the bottom of the device, positioned just above the brush roller. It sucks up dirty water from the floor after the brush passes.

Frequency and precautions:

Clean the nozzle after each use to avoid any blockage
A blockage can cause a loss of suction and overheating of the motor
Do not use metal brushes or sharp objects
Keep components dry

Question 3

Where can I find an authorized repair center for the VALBERG FLOORWASHER FL5?

Accepted Answer

To have your VALBERG FLOORWASHER FL5 repaired, you must first contact the official distributor who sold the device.

Distributor Contact

ELECTRO DEPOT
Route de Vendeville
59155 Faches Thumesnil, FRANCE
www.electrodepot.fr or www.electrodepot.be

Steps to Follow

Contact ELECTRO DEPOT by phone or through their website
Have your receipt or proof of purchase ready
Request the contact details of an authorized repair center in your area
Your device is covered by a 2-year warranty against manufacturing defects

The manual recommends not using the device if a problem persists and to have the device inspected by an authorized repair center if necessary.

Question 4

How to start the automatic roller washing on the VALBERG FLOORWASHER FL5?

Accepted Answer

To start the automatic roller washing of the VALBERG FLOORWASHER FL5:

After use, place the device upright on the charging base
Press the Auto-cleaning button located on the handle
The system will automatically start cleaning the roller followed by drying
The Auto-cleaning LED indicator lights up during the entire process
The device returns to charging mode once the cycle is complete

Tip: Always empty the dirty water tank before starting the automatic cleaning for better results. Also, clean the charging base if there are any residues on it.

Question 5

What does the message "device off, please clean it" mean on the VALBERG FLOORWASHER FL3 vacuum cleaner?

Accepted Answer

This automatic shutdown message indicates that the HEPA filter needs to be cleaned. The vacuum cleaner protects itself by shutting down when the filter is clogged, as this reduces cleaning efficiency and can damage the motor.

Here is the procedure:

Remove the HEPA filter from the device
Rinse it under running water until the water is clear
Let it dry completely in the open air - this is essential, never reinstall a wet filter
Reinstall the dry filter and restart the device

Important tip: According to the manual for the VALBERG FLOORWASHER FL3, the HEPA filter should be cleaned after each use to maintain performance and avoid this message. It is also recommended to clean the roller after each use with the provided hook.

If the message persists after cleaning and completely drying the filter, also check that the dirty water tank (600 ml max) is not full - empty it completely if necessary.

Question 6

Why is my VALBERG FLOORWASHER FL3 leaking and how can I stop the leaks?

Accepted Answer

Main causes of leaks

According to the FLOORWASHER FL3 manual, several factors can cause water leaks:

Excessive tilt - Do not tilt the device more than 140 degrees, otherwise water will escape from the tanks
Poorly locked tanks - Insert the dirty water tank until you hear the locking click
Missing or improperly installed HEPA filter - Ensure it is correctly inserted in the tank
Wet HEPA filter - Make sure it has completely dried in the open air before reinstalling
Missing float - Check that the float is present in the dirty water tank
Dirty water tank filled beyond its capacity (600 ml) - The tank stops automatically when it is full

Step-by-step solution

1. Check the tilt: Do not tilt the device at an angle greater than 140 degrees while cleaning.

2. Check the tanks: Ensure that the dirty water tank is inserted until the locking click. Also, check that the lid is properly positioned.

3. Clean the filter: Remove the HEPA filter and let it dry completely in the open air before reinstalling. A wet filter causes leaks at the air outlet.

4. Check the float: The float in the dirty water tank plays a crucial role in sealing. Ensure it is present and not damaged.

5. Empty the dirty water tank: If the tank exceeds 600 ml, the device stops automatically and may allow water to escape. Empty it regularly.

If the leak persists after these checks, there may be a faulty seal that would require maintenance by a technician.

Question 7

Can hot water be used in the VALBERG FLOORWASHER FL5?

Accepted Answer

Yes, you can use hot water with the VALBERG FLOORWASHER FL5, but you must adhere to an important limit: the maximum temperature is 60°C.

Hot water has several advantages:

Better cleaning of surfaces
Faster drying of the roller and treated surfaces

Warning: Never exceed 60°C, otherwise you risk damaging the internal tanks and seals of the device. Fill the clean water tank up to the MAX mark (850 ml) with your hot water while respecting this threshold.

Question 8

Why does my VALBERG FLOORWASHER FL3 vacuum cleaner flash when charging?

Accepted Answer

The flashing battery icon during charging is normal behavior. According to the manual, the battery level icon animates on the display panel during charging to indicate that the battery is charging correctly.

Normal charging time: Allow 4.5 ± 0.5 hours for a full charge of the 2500 mAh Li-ion battery. For the first use, allow 4 to 6 hours before using the device.

Important after charging:

Immediately unplug the cable once charging is complete to avoid overcharging the battery
Do not leave the device permanently on the charging dock

Warning: If the battery icon flashes once the device is discharged or out of charge, it indicates a motor anomaly. In this case, clean the suction tube and nozzle to remove any obstruction, then restart the device.

Question 9

What does the roller symbol that lights up on the VALBERG FLOORWASHER FL3 vacuum cleaner mean and how can I resolve this issue?

Accepted Answer

The roller symbol that lights up means that the cleaning roller is blocked. This is usually caused by hair or debris wrapped around the roller. Fortunately, this issue can be easily resolved with regular maintenance.

To resolve this issue:

Completely stop the device and ensure it is turned off.
Press the cleaning roller release button located on the left side.
Pull the left end of the roller upwards, then remove it completely.
Use the hook provided at the end of the cleaning brush to gently remove any tangled hair and debris wrapped around the roller.
Rinse the roller under running water to remove any residue.
Wipe the suction nozzle with a slightly damp cloth (do not rinse directly).
Reinstall the roller by first inserting the right end into the pin at the right end, then place the left end aligning it with the slot, and push until you hear a click.

Once the roller is cleaned, dried, and properly reinstalled, the blocked roller indicator will turn off automatically. We highly recommend cleaning and drying the roller after each use to maintain optimal performance and prevent this issue in the future. This regular maintenance also extends the lifespan of your device.

Question 10

Why won't the motor of the VALBERG FLOORWASHER FL5 start despite the lights being on?

Accepted Answer

Warning: the VALBERG FLOORWASHER FL5 only starts the motor if it is tilted backwards. If you press the power button while the device is upright, it will automatically turn off even if the lights come on. This means that the illumination of the LEDs does not indicate that the motor is ready to operate.

Before concluding that there is a motor failure, check these points in order:

Is the device properly tilted? Press the power button, then tilt the FLOORWASHER FL5 backwards to start cleaning. This is the essential condition for the motor to start. Do not tilt the device more than 150 degrees to avoid water leaks.
Insufficiently charged battery Even if the lights come on, a partially charged battery cannot power the motor. Charge the device on its base for at least 6 hours (6 ± 0.5 h according to specifications) before any use. The LED illumination starts after a few minutes, but a full charge is mandatory for the motor to operate.
Poorly engaged tanks Both tanks must be inserted until you hear a click. A poorly positioned tank interrupts the electrical circuit and prevents the motor from starting. Check the clean water tank (850 ml) and the dirty water tank (750 ml) by pressing them firmly until you hear the characteristic click.
Dirty water tank full When the dirty water tank reaches its capacity of 750 ml, the device automatically stops and the corresponding light comes on. Completely empty the tank and clean the lid with a dirt separator before restarting.
Blocked cleaning roller Open the release lever located on the left side to access the roller. Check that no hair, debris, or object is wrapped around the shaft. The roller must turn freely. Use the hook of the provided brush to remove tangled hair.
Clogged HEPA filters Remove the two HEPA filters from the dirty water tank and rinse them thoroughly under running water. Let them air dry before reinstalling them. A saturated filter limits the motor's ability to create the necessary suction and may prevent starting. This is a common cause of motor problems.
Blocked suction tube or nozzle Inspect the aluminum tube and the suction nozzle to ensure that no debris is blocking them. A blockage reduces suction and may prevent the motor from operating. Clean the nozzle with a damp cloth if necessary.

If after following these steps the motor still does not start, do not force the power button. Contact an authorized repair center for inspection, as there may be an electrical fault or an internal motor issue.

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