Question 1

How to order replacement screws for my Magnus Comfort?

Accepted Answer

The broken screws of the Magnus Comfort can be ordered by following the official Barbecook process:

Where to find the reference number

To order the screws, you first need to identify the exact reference number. You will find all the spare part numbers in the exploded view (diagram) in the second part of the manual provided with your barbecue. The screws are clearly identified with their respective references.

Where to order

Official Barbecook site: www.barbecook.com - you can check the spare parts catalog and order directly
Via your MyBarbecook account: if you have registered your Magnus Comfort, you can order online from your personal space
Authorized dealer: contact a local Barbecook distributor who can provide you with the parts under warranty

Important

Keep the serial number of your Magnus Comfort - it will be required at the time of ordering to accurately identify the correct parts compatible with your model. Spare parts ordered from an authorized dealer are covered by the product's 2-year warranty.

Question 2

How to clean the Barbecook Alexia 5111 barbecue?

Accepted Answer

The manual for the Barbecook Alexia 5111 details the cleaning procedure to follow after each use.

Before cleaning

Unplug the device from the electrical outlet.
Remove the temperature regulator (part no. 3) from the device's outlet.
Allow the device to cool completely before handling - the cooking plate remains very hot long after it has been turned off.

Cleaning the plate and grease tray

Wash the cooking plate and grease tray with hot water and dish soap, using a damp cloth.
Never use steel wool or abrasive products: the plate has a non-stick coating that could be damaged.

Cleaning the stand and housing

Wipe the device's stand with a damp cloth.
Grease splashes can be removed with a mild cleaning product.

After cleaning, store the device in a dry place to prevent rust and warping, which are not covered by the 2-year warranty in case of poor maintenance.

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