EVC350 - Video conferencing system AVer - Free user manual and instructions

USER MANUAL EVC350 AVer

Package Contents

1. Main System

2. Camera

3. Microphone

5. Power Adapter

6. Power

7. VGA

Cable
8. DVI to HDMI Converter

9. Mini Din 8 pin MIC Cable

10. HDMI Cable x 2

11. Camera Cable

12. RJ-45 Cable

13. Warranty Card

14. Quick Installation Guide

15. Back Panel Label

16. AAA Batteries

Layer 1

Accessory Pack

Layer 2

Camera, Microphone, Remote, Adapter, Cables, and Batteries

Layer 3

Main System

English

Connection Diagram

graph TD
    A["Camera"] --> B["RAM"]
    B --> C["RAM/46 cable"]
    C --> D["DAV to HDMI Control"]
    D --> E["3.5mm to RCA cable"]
    E --> F["MC cable"]
    F --> G["MC"]
    G --> H["Camera cable"]
    H --> I["30-5V"]
    I --> J["MC"]
    J --> K["30-5V"]
    K --> L["MC"]
    L --> M["30-5V"]
    M --> N["MC"]
    N --> O["30-5V"]
    O --> P["MC"]
    P --> Q["30-5V"]
    Q --> R["MC"]
    R --> S["30-5V"]
    S --> T["MC"]
    T --> U["30-5V"]
    U --> V["MC"]
    V --> W["30-5V"]
    W --> X["MC"]
    X --> Y["30-5V"]
    Y --> Z["MC"]
    Z --> AA["30-5V"]
    AA --> AB["MC"]
    AB --> AC["30-5V"]
    AC --> AD["MC"]
    AD --> AE["30-5V"]
    AE --> AF["MC"]
    AF --> AG["30-5V"]
    AG --> AH["MC"]
    AH --> AI["30-5V"]
    AI --> AJ["MC"]
    AJ --> AK["30-5V"]
    AK --> AL["MC"]
    AL --> AM["30-5V"]
    AM --> AN["MC"]
    AN --> AO["30-5V"]
    AO --> AP["MC"]
    AP --> AQ["30-5V"]
    AQ --> AR["MC"]
    AR --> AS["30-5V"]
    AS --> AT["MC"]
    AT --> AU["30-5V"]
    AU --> AV["MC"]
    AV --> AW["30-5V"]
    AW --> AX["MC"]
    AX --> AY["30-5V"]

Please put the panel label on the main system so that users can easily plug/unplug all cables from the front.

Diagram showing a device panel with labeled icons and a green arrow pointing to a device screen, indicating a process or operation.

English-1

Setup Wizard

For the first time using AVer EVC system, the Installation Wizard will guide you to setup your EVC system step by step. After completing the wizard setup, user may start to use your EVC system.

1. Connect your EVC system well and turn on the power. After your EVC system starting, user will see the Installation Wizard screen shown up.
2. Language: Select the language of your EVC system.

Press 🖼 to expand the drop-down list. Then, use

or button to move the selection and press to

make the selection.

1. After selecting, press ➤ to move to "Next" option and press ← go to the next step.
2. Follow the instructions and complete your settings.
3. Click "Finish" to complete the Installation Wizard setup and go to home menu.
4. Please press on the remote to start making a call.

Installation Wizard Progress This software will go to the system, which is used to create a new system. The software will continue to use this system in order.

Network Quick Setup Guide

Default IP address: 192.168.0.1.

Please change your EVC's IP address at the start.

There are three possible setup scenarios for most video conferencing users, if yours is:

1. Public IP Configuration (Outside of Firewall).
2. Private IP Configuration (Behind Firewall with Port Forwarding). Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.
3. H.460 Gatekeeper with Firewall Traversal. Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.

EVC H.323 Related Port Usage for Firewall Setup

(Please set the following ports in port forwarding in your firewall before start installing your EVC)

Port Function Type
1719	Gatekeeper	UDP
1720 H.323 Call setup TCP
30000 - 30299 Control and media for audio, video, content, and data/FECC TCP and UDP
80	HTTP Interface (WebTool)	TCP
23	Telnet	TCP
5060	SIP	TCP and UDP

Scenario 1 – Public IP Configuration (Outside of Firewall)

Your EVC is connecting directly to the internet.

EVC Internet

1. From the remote press "Home"->

1. Press

Network"

"Setting". 1

Screenshot of a mobile app interface showing a circular app with icons and a highlighted 'Z' button

1. Press "LAN Configuration".

2. And In the drop-down list "Obtain IP address", choose "Static IP" or "PPPoE".

3. Static IP: Input the "IP address", "Subnet Mask" and "Default Gateway".

4. PPPoE: Input the PPPoE login "User name" and "Password".

Settings • Notacn CAN Configuration 3 4 5

Static IP setting

Settings • Network 4 3 5

PPPoE setting

1. Select "Apply" and press

1. Press "Home" on the remote to return to the home menu.
2. Press the (Call) button on the remote and you are ready to make your first call.

Scenario 2 –Private IP Configuration (Behind Firewall with Port Forwarding)

Your EVC is connecting to the internet through a firewall.

EVC

Internet

1. From the remote press "Home"->

"Setting".

Screenshot of a mobile app interface showing a circular control panel with icons and a numbered badge labeled '1'

1. Press ▼ -> ●Network".

Screenshot of a mobile app interface showing a circular icon with icons and a highlighted '2' button

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press (Enter).
5. Press (Back) on the remote to return to previous menu. (If you have H.323 ALG enabled, skip to step 10).
6. In the same page, go to "Firewall" and press (Enter).
7. Select "ON" in the NAT Configuration check box and enter the IP address in the "NAT Public (WAN) Address" field.
8. Press the "Home" button on the remote to return the home menu.
9. Press the Call button on the remote and you are ready to make your first call.

Scenario 3 – H.460 Gatekeeper with Firewall Traversal

Your EVC is connecting to the internet through a firewall and you have a Gatekeeper outside the firewall.

EVC

Firewall

Internet

1. From the remote press "Home"->

"Setting".

etwork"

Screenshot of a device control interface with labeled buttons and a highlighted item '1'

Screenshot of a device interface showing a circular button labeled '2' with icons and a highlighted button labeled '一'

Settings + Network 3 4 5 6 LINK Configuration

Settings • Network 8 SPT Configuration 9

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press ⏻ (Enter).
5. In the same page, go to "Gatekeeper" and press (Enter).
6. Enter the IP address of your Gatekeeper in the "Gatekeeper IP Address" field and enable the "Use Gatekeeper" check box.
7. Enable the "Enable H.460 Firewall Traversal" option.
8. Press the "Home" button on the remote to return the home menu.
9. Press the 📞 (Call) button on the remote and you are ready to make your first call.

Settings • Network LAN Configurations 3 4 5 6

Settings • Network Data Name Parameters Database / Data List Data Name Parameters Database / Data List Data Name Parameters Data List 7 8 9

Troubleshooting

1. Make sure you have changed your default IP address. The default IP address is 192.168.0.1, in order not to conflict with other devices in the same LAN, please change your IP address at the start.

2. Video conference call is established but no video or voice.

3. If you are connecting to AVer EVC with firewall, make sure you have done the port forwarding correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP address on AVer EVC system is entered.
   We suggest having a fixed public IP address for AVer EVC system. With dynamic public IP address, it will change after a certain period which depends on your local ISP.

4. There is a routing issue if you installed two AVer EVC systems sharing one public IP address.

5. Unable to connect to other Video Conferencing systems.

6. Check to see if you dial the correct IP address.

7. Ensure the power status of the device from the other site is on.
8. Verify if the firewall blocks the inbound traffics from the other site.

9. Verify if the other site rejected your Video Conferencing call.

10. Unable to see the OSD.

11. Check to see if your cable is connecting correctly.

12. Make sure your system and display are well-connected and then reboot your system. (Your display should be switched on before you reboot your system).

13. Press "Dual" button on remote controller (User needs to keep pressing until OSD menu is shown).

14. Cannot open WebTool by IE 9 and IE 10.

15. Click ⚙ (Tools) in IE.

16. Select "F12 developer tools".
17. Change Document Mode to Internet Explorer 9 standards
18. Disable intranet sites in Compatibility View. Go to "Tools" → "Compatibility view settings".
19. Unclick the checkbox "Display intranet sites in Compatibility View" and then click "Close".

**For more information, please visit and download EVC user manual at our website http://www.aver.com

AVer EVC

Diagram showing a device front panel with icons and a green arrow pointing to a back panel labeled 'AVtr'

Español-1

Enermost 3D Implementation Status: OK Cancel

SAMSUNG KONKOK OK Cancel

Screenshot of a mobile app interface with numbered UI elements and a play button

1. Pulse ▼ -> ▼Red".

Screenshot of a device interface showing a circular button labeled '2' with icons and a highlighted button.

Screenshot of a software interface with numbered UI elements and a highlighted button labeled '1'

Screenshot of a software interface showing a circular button with icons and a highlighted 'S' button, likely from an older application.

Diagram showing a device panel with labeled icons and a green downward arrow pointing to a device casing, labeled 'AVtr'.

Catalyst Description: Please check the system to access your website or a local server, or any other available sites or services. Please check the website or a local server to access your website or a local server.

Current Settings

Diagram showing a device with labeled buttons and a highlighted '2' button, likely indicating a function or status.

Game interface screenshot showing a circular progress bar with icons and a numbered button labeled '1'

Screenshot of a software interface showing a circular button labeled '2' with icons and a highlighted button.

Screenshot of a software interface with icons and a numbered button labeled '1'

Drücken

Netzwerk".

Screenshot of a software interface with icons and labels, including a highlighted circular icon containing the number '2' and a small icon labeled '6'.

Diagram showing a device panel with icons and a green arrow pointing to a portion of the screen area, labeled 'AVtr'.

Dutch-1

Installatiewizard

Installation Wizard This software will guide user to the system. After using, you can access to your device. You will use a local server to access your system.

Screenshot of a mobile app interface showing app icons and status bar with '1' highlighted

1. Druk o ▼ -→ "Netwerk".

Diagram showing a device interface with icons and labels, including a highlighted section labeled '2' and a control panel.

Camera menu interface showing options like 'OK', 'Cancel', and 'OK' with a highlighted button labeled '1'

Smartphone screen interface screenshot showing app icons and a highlighted button labeled '2'

Screenshot of a device interface with numbered UI elements and buttons, likely from an older software application.

Screenshot of a software interface with icons and a highlighted button labeled 'Z' in the center.

Settings • Network Settings IP networks 8 9 7 8 9

graph TD
    A["Router"] --> B["Cable HDMI"]
    A --> C["Cable VGA"]
    A --> D["Cable HDMI"]
    A --> E["Cable HDMI"]
    A --> F["Cable HDMI"]
    A --> G["Cable HDMI"]
    A --> H["Monitor HDMI"]
    A --> I["Monitor 1V LED"]
    A --> J["Camera"]
    A --> K["Micro"]
    A --> L["LC-TV"]
    A --> M["Cable ports: 3.5 mm x 10A"]
    A --> N["Cable ports: 3.5 mm x 10A"]
    A --> O["Cable ports: 3.5 mm x 10A"]
    A --> P["Cable ports: 3.5 mm x 10A"]
    A --> Q["Cable ports: 3.5 mm x 10A"]
    A --> R["Cable ports: 3.5 mm x 10A"]
    A --> S["Cable ports: 3.5 mm x 10A"]
    A --> T["Cable ports: 3.5 mm x 10A"]
    A --> U["Cable ports: 3.5 mm x 10A"]
    A --> V["Cable ports: 3.5 mm x 10A"]
    A --> W["Cable ports: 3.5 mm x 10A"]
    A --> X["Cable ports: 3.5 mm x 10A"]
    A --> Y["Cable ports: 3.5 mm x 10A"]
    A --> Z["Cable ports: 3.5 mm x 10A"]
    A --> AA["Cable ports: 3.5 mm x 10A"]
    A --> AB["Cable ports: 3.5 mm x 10A"]
    A --> AC["Cable ports: 3.5 mm x 10A"]
    A --> AD["Cable ports: 3.5 mm x 10A"]
    A --> AE["Cable ports: 3.5 mm x 10A"]
    A --> AF["Cable ports: 3.5 mm x 10A"]
    A --> AG["Cable ports: 3.5 mm x 10A"]
    A --> AH["Cable ports: 3.5 mm x 10A"]
    A --> AI["Cable ports: 3.5 mm x 10A"]
    A --> AJ["Cable ports: 3.5 mm x 10A"]
    A --> AK["Cable ports: 3.5 mm x 10A"]
    A --> AL["Cable ports: 3.5 mm x 10A"]
    A --> AM["Cable ports: 3.5 mm x 10A"]
    A --> AN["Cable ports: 3.5 mm x 10A"]
    A --> AO["Cable ports: 3.5 mm x 10A"]
    A --> AP["Cable ports: 3.5 mm x 10A"]
    A --> AQ["Cable ports: 3.5 mm x 10A"]
    A --> AR["Cable ports: 3.5 mm x 10A"]
    A --> AS["Cable ports: 3.5 mm x 10A"]
    A --> AT["Cable ports: 3.5 mm x 10A"]
    A --> AU["Cable ports: 3.5 mm x 10A"]
    A --> AV["Cable ports: 3.5 mm x 10A"]
    A --> AW["Cable ports: 3.5 mm x 10A"]
    A --> AX["Cable ports: 3.5 mm x 10A"]
    A --> AY["Cable ports: 3.5 mm x 10A"]
    A --> AZ["Cable ports: 3.5 mm x 10A"]
    A --> BA["Cable ports: 3.5 mm x 10A"]
    A --> BB["Cable ports: 3.5 mm x 10A"]
    A --> BC["Cable ports: 3.5 mm x 10A"]
    A --> BD["Cable ports: 3.5 mm x 10A"]
    A --> BE["Cable ports: 3.5 mm x 10A"]
    A --> BF["Cable ports: 3.5 mm x 10A"]
    A --> BG["Cable ports: 3.5 mm x 10A"]
    A --> BH["Cable ports: 3.5 mm x 10A"]
    A --> BI["Cable ports: 3.5 mm x 10A"]
    A --> BJ["Cable ports: 3.5 mm x 10A"]
    A --> BK["Cable ports: 3.5 mm x 10A"]
    A --> BL["Cable ports: 3.5 mm x 10A"]
    A --> BM["Cable ports: 3.5 mm x 10A"]
    A --> BN["Cable ports: 3.5 mm x 10A"]
    A --> BO["Cable ports: 3.5 mm x 10A"]
    A --> BP["Cable ports: 3.5 mm x 10A"]
    A --> BQ["Cable ports: 3.5 mm x 10A"]
    A --> BR["Cable ports: 3.5 mm x 10A"]
    A --> BS["Cable ports: 3.5 mm x 10A"]
    A --> BT["Cable ports: 3.5 mm x 10A"]
    A --> BU["Cable ports: 3.5 mm x 10A"]
    A --> BV["Cable ports: 3.5 mm x 10A"]
    A --> BW["Cable ports: 3.5 mm x 10A"]
    A --> BX["Cable ports: 3.5 mm x 10A"]
    A --> BYC["Cable ports: 3.5 mm x 10A"]
    A --> BZ["Cable ports: 3.5 mm x 10A"]

Diagram showing a device front panel with labeled ports and a green arrow pointing to a screen area, likely illustrating a system or application interface.

Français-1

Assistant installation

Translation Wizard Language Describe that the translation will be used to create a version of the version of the translation. It is not applicable to the language. The translation can be made, but it is not possible to create a version of the translation.

System dialog box with Chinese text and two buttons, one displaying 'OK' and one with a blue progress bar.

Screenshot of a software interface with icons and a highlighted 'Z' button, likely from an older application or tool.

Game interface screenshot showing a circular progress bar with icons and a numbered step labeled '1'

1. Appuyez

[Réseau].

Screenshot of a mobile app interface showing a circular app with icons and a highlighted '2' button

Screenshot of a mobile app interface with numbered UI elements and status bar

Appuyez

[seau].

Screenshot of a software interface with icons and a highlighted circular button labeled '2' containing a small icon.

Diagram showing device panel with icons and a green arrow pointing to a device labeled 'AVtr' on the back panel.

Microsoft Advanced Status: 100% Duration: 30 minutes of configuration for every 24 hours convered by 50 minutes to continue the process, or in addition, contains a system limited to.

SELECTED IN A CNT OK Cancel

Diagram showing a device with labeled icons and a highlighted circular component labeled '2'

Screenshot of a software interface with icons and a highlighted button labeled '2'

Game interface screenshot showing a circular progress bar with icons and a numbered badge labeled '1'

Premere

Rete".

Smartphone home screen screenshot showing app icons and a highlighted 'Z' button

Implications + Help Newelf-Manager 8 7 9

Diagram showing a device panel with icons and a green arrow pointing to a device labeled 'AVir', indicating a process or operation.

Русский-1

Мастер установки

OK Cancel

Microsoft Server OK

Screenshot of a software interface showing a circular button with icons and a highlighted 'Z' button, likely indicating a status or notification.

Screenshot of a software interface with numbered UI elements and icons, likely from an older application or game.

Screenshot of a software interface with icons and a highlighted circular button labeled '2'

Screenshot of a mobile app interface with numbered UI elements and status bar

Screenshot of a device interface with icons and a highlighted button labeled '2' in the center.

Reciprover - Cens 3 4 5 6 Master Player Us

Homepaia • Genu 8 9 7