EVC350 - Video conferencing system AVer - Free user manual and instructions

Product type	Video conferencing system
Brand	AVer
Model	EVC350
Dimensions (main system)	Approximately 280 x 180 x 45 mm
Weight (main system)	Approximately 1.5 kg
Power	12V DC power adapter
Video resolution	Up to 1080p
Camera	Integrated PTZ camera
Microphone	Built-in microphone
Speaker	Built-in speaker
Remote control	Wired with included AAA batteries
Network connectivity	Ethernet 10/100/1000
Supported protocols	H.323, SIP, H.460
Installation wizard	Yes, guided on first startup
Network configuration	Static IP, PPPoE, NAT, firewall
Video output	HDMI (estimated)
Included accessories	Camera, microphone, remote control, power adapter, cables, AAA batteries, label, installation guide
Maintenance	Clean with a dry, soft cloth. Avoid moisture.
Safety	Use only the provided adapter. Do not expose to heat sources.
Repairability	Not user serviceable. Contact AVer support.

Frequently Asked Questions - EVC350 AVer

Why is there no video or audio during a call?

If you are using a firewall, verify that port forwarding is properly configured. For a firewall without H.323 algorithm, enable the NAT setting and enter the public WAN IP address in the system. Refer to the 'Troubleshooting' section of the manual.

Unable to connect to other video conferencing systems

Check that you are dialing the correct IP address, that the other system is on, that the firewall is not blocking incoming traffic, and that the other site has not rejected your call.

The OSD (on-screen menu) is not displayed

Ensure the video cable is properly connected. Turn on the display before restarting the system. If the problem persists, press and hold the 'Dual' button on the remote control until the OSD menu appears.

How to access the web tool with Internet Explorer 9 or 10?

Open the F12 developer tools and set the document mode to 'Internet Explorer 9 Standards'. Disable compatibility view for intranet sites in the settings.

What is the default IP address of the EVC350?

The default IP address is 192.168.0.1. It is imperative to change it on first startup to avoid conflicts on the local network.

How to configure the network for use behind a firewall?

Choose a static IP address, enter the IP address, subnet mask, and gateway. Enable the 'Firewall' option and enter the public NAT (WAN) address. For H.460 traversal, enable the gatekeeper and the H.460 Firewall Traversal option.

How to make a video call?

On the remote control, press the call button (often represented by a phone icon). Ensure the network configuration is correct and that you are dialing the recipient's IP address or SIP number.

What video conferencing protocols are supported?

The EVC350 supports H.323, SIP, and H.460 protocols for firewall traversal.

How to use a gatekeeper?

In the network menu, go to 'Gatekeeper', enable 'Use Gatekeeper', enter the gatekeeper's IP address, and enable 'Enable H.460 Firewall Traversal'. Apply the settings.

What does the packaging of the EVC350 contain?

The packaging includes the main system, camera, microphone, remote control with AAA batteries, power adapter, cables (Ethernet, video), a warranty card, and a quick installation guide.

USER MANUAL EVC350 AVer

Package Contents

1. Main System

2. Camera

3. Microphone

5. Power Adapter

6. Power

7. VGA

Cable
8. DVI to HDMI Converter

9. Mini Din 8 pin MIC Cable

10. HDMI Cable x 2

11. Camera Cable

12. RJ-45 Cable

13. Warranty Card

14. Quick Installation Guide

15. Back Panel Label

16. AAA Batteries

Layer 1

Accessory Pack

Layer 2

Camera, Microphone, Remote, Adapter, Cables, and Batteries

Layer 3

Main System

English

Connection Diagram

graph TD
    A["Camera"] --> B["RAM"]
    B --> C["RAM/46 cable"]
    C --> D["DAV to HDMI Control"]
    D --> E["3.5mm to RCA cable"]
    E --> F["MC cable"]
    F --> G["MC"]
    G --> H["Camera cable"]
    H --> I["30-5V"]
    I --> J["MC"]
    J --> K["30-5V"]
    K --> L["MC"]
    L --> M["30-5V"]
    M --> N["MC"]
    N --> O["30-5V"]
    O --> P["MC"]
    P --> Q["30-5V"]
    Q --> R["MC"]
    R --> S["30-5V"]
    S --> T["MC"]
    T --> U["30-5V"]
    U --> V["MC"]
    V --> W["30-5V"]
    W --> X["MC"]
    X --> Y["30-5V"]
    Y --> Z["MC"]
    Z --> AA["30-5V"]
    AA --> AB["MC"]
    AB --> AC["30-5V"]
    AC --> AD["MC"]
    AD --> AE["30-5V"]
    AE --> AF["MC"]
    AF --> AG["30-5V"]
    AG --> AH["MC"]
    AH --> AI["30-5V"]
    AI --> AJ["MC"]
    AJ --> AK["30-5V"]
    AK --> AL["MC"]
    AL --> AM["30-5V"]
    AM --> AN["MC"]
    AN --> AO["30-5V"]
    AO --> AP["MC"]
    AP --> AQ["30-5V"]
    AQ --> AR["MC"]
    AR --> AS["30-5V"]
    AS --> AT["MC"]
    AT --> AU["30-5V"]
    AU --> AV["MC"]
    AV --> AW["30-5V"]
    AW --> AX["MC"]
    AX --> AY["30-5V"]

Please put the panel label on the main system so that users can easily plug/unplug all cables from the front.

English-1

Setup Wizard

For the first time using AVer EVC system, the Installation Wizard will guide you to setup your EVC system step by step. After completing the wizard setup, user may start to use your EVC system.

1. Connect your EVC system well and turn on the power. After your EVC system starting, user will see the Installation Wizard screen shown up.
2. Language: Select the language of your EVC system.

Press 🖼 to expand the drop-down list. Then, use

or button to move the selection and press to

make the selection.

1. After selecting, press ➤ to move to "Next" option and press ← go to the next step.
2. Follow the instructions and complete your settings.
3. Click "Finish" to complete the Installation Wizard setup and go to home menu.
4. Please press on the remote to start making a call.

Network Quick Setup Guide

Default IP address: 192.168.0.1.

Please change your EVC's IP address at the start.

There are three possible setup scenarios for most video conferencing users, if yours is:

1. Public IP Configuration (Outside of Firewall).
2. Private IP Configuration (Behind Firewall with Port Forwarding). Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.
3. H.460 Gatekeeper with Firewall Traversal. Please refer to the following table "EVC H.323 Related Port Usage for Firewall Setup" for your firewall Port forwarding setup.

EVC H.323 Related Port Usage for Firewall Setup

(Please set the following ports in port forwarding in your firewall before start installing your EVC)

Port Function Type
1719	Gatekeeper	UDP
1720 H.323 Call setup TCP
30000 - 30299 Control and media for audio, video, content, and data/FECC TCP and UDP
80	HTTP Interface (WebTool)	TCP
23	Telnet	TCP
5060	SIP	TCP and UDP

Scenario 1 – Public IP Configuration (Outside of Firewall)

Your EVC is connecting directly to the internet.

1. From the remote press "Home"->

1. Press

Network"

1. Press "LAN Configuration".

2. And In the drop-down list "Obtain IP address", choose "Static IP" or "PPPoE".

3. Static IP: Input the "IP address", "Subnet Mask" and "Default Gateway".

4. PPPoE: Input the PPPoE login "User name" and "Password".

Static IP setting

PPPoE setting

1. Select "Apply" and press

1. Press "Home" on the remote to return to the home menu.
2. Press the (Call) button on the remote and you are ready to make your first call.

Scenario 2 –Private IP Configuration (Behind Firewall with Port Forwarding)

Your EVC is connecting to the internet through a firewall.

EVC

Internet

1. From the remote press "Home"->

"Setting".

1. Press ▼ -> ●Network".

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press (Enter).
5. Press (Back) on the remote to return to previous menu. (If you have H.323 ALG enabled, skip to step 10).
6. In the same page, go to "Firewall" and press (Enter).
7. Select "ON" in the NAT Configuration check box and enter the IP address in the "NAT Public (WAN) Address" field.
8. Press the "Home" button on the remote to return the home menu.
9. Press the Call button on the remote and you are ready to make your first call.

Scenario 3 – H.460 Gatekeeper with Firewall Traversal

Your EVC is connecting to the internet through a firewall and you have a Gatekeeper outside the firewall.

EVC

Firewall

Internet

1. From the remote press "Home"->

"Setting".

etwork"

1. Press "LAN Configuration".
2. And In the drop-down list "Obtain IP address", choose "Static IP".
3. Manually input the "IP address", "Subnet Mask" and "Default Gateway".
4. Select "Apply" and press ⏻ (Enter).
5. In the same page, go to "Gatekeeper" and press (Enter).
6. Enter the IP address of your Gatekeeper in the "Gatekeeper IP Address" field and enable the "Use Gatekeeper" check box.
7. Enable the "Enable H.460 Firewall Traversal" option.
8. Press the "Home" button on the remote to return the home menu.
9. Press the 📞 (Call) button on the remote and you are ready to make your first call.

Troubleshooting

1. Make sure you have changed your default IP address. The default IP address is 192.168.0.1, in order not to conflict with other devices in the same LAN, please change your IP address at the start.

2. Video conference call is established but no video or voice.

3. If you are connecting to AVer EVC with firewall, make sure you have done the port forwarding correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP address on AVer EVC system is entered.
   We suggest having a fixed public IP address for AVer EVC system. With dynamic public IP address, it will change after a certain period which depends on your local ISP.

4. There is a routing issue if you installed two AVer EVC systems sharing one public IP address.

5. Unable to connect to other Video Conferencing systems.

6. Check to see if you dial the correct IP address.

7. Ensure the power status of the device from the other site is on.
8. Verify if the firewall blocks the inbound traffics from the other site.

9. Verify if the other site rejected your Video Conferencing call.

10. Unable to see the OSD.

11. Check to see if your cable is connecting correctly.

12. Make sure your system and display are well-connected and then reboot your system. (Your display should be switched on before you reboot your system).

13. Press "Dual" button on remote controller (User needs to keep pressing until OSD menu is shown).

14. Cannot open WebTool by IE 9 and IE 10.

15. Click ⚙ (Tools) in IE.

16. Select "F12 developer tools".
17. Change Document Mode to Internet Explorer 9 standards
18. Disable intranet sites in Compatibility View. Go to "Tools" → "Compatibility view settings".
19. Unclick the checkbox "Display intranet sites in Compatibility View" and then click "Close".

**For more information, please visit and download EVC user manual at our website http://www.aver.com

AVer EVC

Español-1

1. Pulse ▼ -> ▼Red".

Drücken

Netzwerk".

Dutch-1

Installatiewizard

1. Druk o ▼ -→ "Netwerk".

graph TD
    A["Router"] --> B["Cable HDMI"]
    A --> C["Cable VGA"]
    A --> D["Cable HDMI"]
    A --> E["Cable HDMI"]
    A --> F["Cable HDMI"]
    A --> G["Cable HDMI"]
    A --> H["Monitor HDMI"]
    A --> I["Monitor 1V LED"]
    A --> J["Camera"]
    A --> K["Micro"]
    A --> L["LC-TV"]
    A --> M["Cable ports: 3.5 mm x 10A"]
    A --> N["Cable ports: 3.5 mm x 10A"]
    A --> O["Cable ports: 3.5 mm x 10A"]
    A --> P["Cable ports: 3.5 mm x 10A"]
    A --> Q["Cable ports: 3.5 mm x 10A"]
    A --> R["Cable ports: 3.5 mm x 10A"]
    A --> S["Cable ports: 3.5 mm x 10A"]
    A --> T["Cable ports: 3.5 mm x 10A"]
    A --> U["Cable ports: 3.5 mm x 10A"]
    A --> V["Cable ports: 3.5 mm x 10A"]
    A --> W["Cable ports: 3.5 mm x 10A"]
    A --> X["Cable ports: 3.5 mm x 10A"]
    A --> Y["Cable ports: 3.5 mm x 10A"]
    A --> Z["Cable ports: 3.5 mm x 10A"]
    A --> AA["Cable ports: 3.5 mm x 10A"]
    A --> AB["Cable ports: 3.5 mm x 10A"]
    A --> AC["Cable ports: 3.5 mm x 10A"]
    A --> AD["Cable ports: 3.5 mm x 10A"]
    A --> AE["Cable ports: 3.5 mm x 10A"]
    A --> AF["Cable ports: 3.5 mm x 10A"]
    A --> AG["Cable ports: 3.5 mm x 10A"]
    A --> AH["Cable ports: 3.5 mm x 10A"]
    A --> AI["Cable ports: 3.5 mm x 10A"]
    A --> AJ["Cable ports: 3.5 mm x 10A"]
    A --> AK["Cable ports: 3.5 mm x 10A"]
    A --> AL["Cable ports: 3.5 mm x 10A"]
    A --> AM["Cable ports: 3.5 mm x 10A"]
    A --> AN["Cable ports: 3.5 mm x 10A"]
    A --> AO["Cable ports: 3.5 mm x 10A"]
    A --> AP["Cable ports: 3.5 mm x 10A"]
    A --> AQ["Cable ports: 3.5 mm x 10A"]
    A --> AR["Cable ports: 3.5 mm x 10A"]
    A --> AS["Cable ports: 3.5 mm x 10A"]
    A --> AT["Cable ports: 3.5 mm x 10A"]
    A --> AU["Cable ports: 3.5 mm x 10A"]
    A --> AV["Cable ports: 3.5 mm x 10A"]
    A --> AW["Cable ports: 3.5 mm x 10A"]
    A --> AX["Cable ports: 3.5 mm x 10A"]
    A --> AY["Cable ports: 3.5 mm x 10A"]
    A --> AZ["Cable ports: 3.5 mm x 10A"]
    A --> BA["Cable ports: 3.5 mm x 10A"]
    A --> BB["Cable ports: 3.5 mm x 10A"]
    A --> BC["Cable ports: 3.5 mm x 10A"]
    A --> BD["Cable ports: 3.5 mm x 10A"]
    A --> BE["Cable ports: 3.5 mm x 10A"]
    A --> BF["Cable ports: 3.5 mm x 10A"]
    A --> BG["Cable ports: 3.5 mm x 10A"]
    A --> BH["Cable ports: 3.5 mm x 10A"]
    A --> BI["Cable ports: 3.5 mm x 10A"]
    A --> BJ["Cable ports: 3.5 mm x 10A"]
    A --> BK["Cable ports: 3.5 mm x 10A"]
    A --> BL["Cable ports: 3.5 mm x 10A"]
    A --> BM["Cable ports: 3.5 mm x 10A"]
    A --> BN["Cable ports: 3.5 mm x 10A"]
    A --> BO["Cable ports: 3.5 mm x 10A"]
    A --> BP["Cable ports: 3.5 mm x 10A"]
    A --> BQ["Cable ports: 3.5 mm x 10A"]
    A --> BR["Cable ports: 3.5 mm x 10A"]
    A --> BS["Cable ports: 3.5 mm x 10A"]
    A --> BT["Cable ports: 3.5 mm x 10A"]
    A --> BU["Cable ports: 3.5 mm x 10A"]
    A --> BV["Cable ports: 3.5 mm x 10A"]
    A --> BW["Cable ports: 3.5 mm x 10A"]
    A --> BX["Cable ports: 3.5 mm x 10A"]
    A --> BYC["Cable ports: 3.5 mm x 10A"]
    A --> BZ["Cable ports: 3.5 mm x 10A"]

Français-1

Assistant installation

1. Appuyez

[Réseau].

Appuyez

[seau].

Premere

Rete".

Русский-1

Мастер установки