AX3120G - Soundbar HISENSE - Free user manual and instructions

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HISENSE AX3120G - Soundbar
📄 260 pages English EN Download 💬 AI Question 14 questions ⚙️ Specs
Notice HISENSE AX3120G - page 6
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Configuration3.1.2 channels
Total RMS Power360 W
Soundbar Power240 W
Subwoofer Power120 W
SubwooferWireless, 16.5 cm (6.5 inches) woofer
Audio DecodingDolby Atmos, Dolby Digital, Dolby Digital Plus, DTS:X, DTS Virtual:X
BluetoothVersion 5.3
ConnectivityHDMI eARC, optical Toslink, coaxial, USB-A, AUX 3.5 mm
HDMI Passthrough4K
EQ Modes7 modes: Movie, Music, Night, News, Sports, Game, AI
TV CompatibilityRoku TV Ready, EzPlay (Hisense TV)
Soundbar Dimensions920 x 60 x 90 mm
Soundbar Weight2.9 kg
Power Supply100-240 V, 50/60 Hz
Included AccessoriesHDMI cable, optical cable, wall mounting kit, remote control, 2 AAA batteries

Frequently Asked Questions - AX3120G HISENSE

How do I connect the Hisense AX3120G soundbar to my TV?
The recommended connection is via the provided HDMI eARC cable, plugged into the HDMI ARC/eARC port on your TV. You can also use the included optical (Toslink) cable if your TV does not have an HDMI ARC port. HDMI eARC connection is essential to enjoy Dolby Atmos in maximum quality.
The wireless subwoofer won't turn on or produce any sound, what should I do?
The subwoofer automatically syncs when powered on. If the connection fails, hold the pairing button on the back of the subwoofer until its indicator starts flashing, then turn on the bar. The indicator should stay lit once pairing is successful. Also, ensure the subwoofer is properly plugged into the power outlet.
How do I activate Dolby Atmos on the AX3120G?
Dolby Atmos is automatically activated when the source sends a Dolby Atmos signal via HDMI eARC. In your TV's sound settings, set the audio format to Bitstream or Dolby Atmos. If you use an optical cable, Dolby Atmos is not supported (limitation of the Toslink format).
How do I connect a smartphone or tablet via Bluetooth?
Press the Bluetooth button on the remote or the bar to enter pairing mode. On your device, enable Bluetooth and select Hisense AX3120G from the list of available devices. Bluetooth 5.3 offers improved range and stability compared to previous versions.
How do I change the audio EQ mode?
Press the EQ or Sound Mode button on the remote to cycle through the 7 available modes:
  • Movie
  • Music
  • Night
  • News
  • Sports
  • Game
  • AI (automatic adaptive)
The AI mode analyzes the content and automatically adjusts the sound.
How do I mount the soundbar on the wall?
A wall mounting kit is included in the box. Attach the brackets to the wall following the spacing indicated in the provided installation guide, then hang the bar. Use anchors suitable for your wall type to support a weight of 2.9 kg. Ensure sufficient clearance for connections located at the back.
No sound or very low volume, how do I solve the problem?
Check that the input source selected on the bar (HDMI, optical, Bluetooth...) matches the connection used. If using HDMI ARC, set the TV volume to at least 20%. Ensure neither the bar nor the TV remote is in Mute mode. Try unplugging then replugging the HDMI cable.
How do I use EzPlay with a Hisense TV?
EzPlay allows you to control the bar from your Hisense TV remote via HDMI CEC. Connect the bar via HDMI eARC, then enable HDMI-CEC in the settings of your Hisense TV. The bar will then automatically turn on and off with the TV, and the volume can be adjusted from the TV remote.
Is the soundbar compatible with Roku TVs?
Yes, the Hisense AX3120G is Roku TV Ready certified. When connected via HDMI eARC to a compatible Roku TV, it integrates natively into the Roku interface without additional configuration, and can be controlled directly from the Roku remote.
The subwoofer produces a buzzing noise, what should I do?
A buzzing noise is often caused by a ground loop. Plug the bar and subwoofer into the same power strip. Keep the subwoofer away from other devices emitting interference (Wi-Fi router, internet box). If the problem persists, cut the power for 30 seconds then turn it back on to force wireless re-pairing.
What accessories are included in the box?
The box contains:
  • The AX3120G soundbar
  • The wireless subwoofer
  • An HDMI cable
  • An optical cable (Toslink)
  • A wall mounting kit
  • A remote control (with 2 AAA batteries)
Can I plug in a USB stick to play audio files?
Yes, the bar has a USB-A port that allows playing audio files from a USB stick. The most common compatible formats (MP3, WAV, FLAC) are generally supported. Refer to the provided manual for the complete list of supported file formats.

User questions about AX3120G HISENSE

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How to access the configuration menu on the HISENSE AX3120G?
Frequently Asked Questions - 27 d
Response Notice-Facile

If your remote control works for other functions but you cannot access the configuration menu, here is the exact procedure:

Step 1 - Activating the menu

  • Make sure the bar is in power mode
  • Press and hold the button for 3 full seconds
  • The screen will then display "MENU" scrolling

Important: The most common issue is not holding the button long enough. You really need to hold it for 3 full seconds; it's not just a quick click.

Step 2 - Navigating the menu

  • Once the menu is open, press the button successively to navigate through the 14 available functions (equalizer, surround sound, bass/treble, brightness, automatic wake-up, automatic standby, DTS:X, etc.)
  • Change the values with the VOL+/- buttons

Step 3 - Confirmation and exit

  • Press the button to confirm your selection
  • The system will automatically exit the menu after 10 seconds of no action

If you are holding the button for 3 seconds and the menu still does not appear, try checking that the remote control battery is not low, as the signal may be insufficient for this prolonged action.

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How to reset the HISENSE AX3120G soundbar to factory settings?
Frequently Asked Questions - 04/20/2026
Response Notice-Facile

To reset your HISENSE AX3120G soundbar to factory settings, follow the steps below:

  1. Turn off the soundbar: Make sure the device is completely powered off.
  2. Locate the reset button: Look for a small hole or a button marked "Reset" on the soundbar. This button is often accessible using a sharp object, like a paperclip.
  3. Press and hold the reset button: Insert a thin object into the hole and hold the button down.
  4. Turn on the soundbar while holding the reset button down.
  5. Wait for confirmation: Continue to hold the button until the indicators blink or a sound indicates that the reset is complete.
  6. Release the button: Your soundbar is now reset to factory settings.

This operation helps resolve certain issues related to settings or connectivity by restoring the device to its original state. If the reset does not work, ensure you are following the steps correctly or contact technical support.

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Download the instructions for your Soundbar in PDF format for free! Find your manual AX3120G - HISENSE and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. AX3120G by HISENSE.

USER MANUAL AX3120G HISENSE

1. Important Safety Instructions 3

1.1 Safety 3 1.2 Warning 4 1.3 Supported Input Audio Formats 5

2. What's in the Box 6

3. Identifying the Parts 7

3.1 Main Unit 7 3.2 Wireless Subwoofer 7 3.3 Remote Control 8

4. Preparations 9

4.1 Prepare the Remote Control 9 4.2 Replace the Remote Control Battery 9 4.3 Placement and Mounting 9 4.4 Mounting the Soundbar on the Wall 10

5. Connections 11

5.1 Dolby Atmos 11 5.2 DTS: X 11 5.3 Use the HDMI Socket 11 5.4 Use the OPTICAL Socket 12 5.5 Connect to AUX Socket 12 5.6 Connect Power 12 5.7 Pair up with the Subwoofer 13

6. Basic Operation 13

6.1 Standby/On 13 6.2 Auto-Standby / Auto-Wake Feature 13 6.3 Select Modes 14 6.4 Adjust the Bass/Treble Level 14 6.5 Turn the Surround Sound ON/OFF 14 6.6 Adjust the Soundbar's Volume 14 6.7 Adjust the Brightness 14 6.8 Select Equalizer (EQ) Effect 14 6.9 Set the Audio Delay (AV SYNC) 14

7. DTS: X Operation 15

7.1 DRC / Dialog Control / Neural:X / Virtual:X Features 15

8. HDMI eARC/HDMI ARC, HDMI IN, OPTICAL, AUX Operation 15

9. Bluetooth Operation 16

9.1 Pair Bluetooth-enabled Devices 16 9.2 Listen to Music from Bluetooth Device 16

10. USB Operation 17

11. Setup Menu 18

12. Troubleshooting 18

13. Specifications 20

1. Important Safety Instructions

CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN
AVIS
RISQUE DE CHOC ÉLECTRIQUE NE PAS OUVRIR

HISENSE AX3120G - Important Safety Instructions - 1

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude as to constitute a risk of electric shock to persons.

HISENSE AX3120G - Important Safety Instructions - 2

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

Safety 1.1

1 Read these instructions - All the safety and operating instructions should be read before this unit is operated. 2 Keep these instructions - The safety and operating instructions should be retained for future reference. 3 Heed all warnings - All warnings on the appliance and in the operating instructions should be adhered to. 4 Follow all instructions - All operating and usage instructions should be followed. 5 Do not use this unit near water - The appliance should not be used near water or moisture - for example, in a wet basement or near a swimming pool or similar location. 6 Clean only with a dry cloth. 7 Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8 Do not install near any heat sources such as radiators, heaters, stoves, or other apparatus (including amplifiers) that produce heat. 9 The unit is supplied with a standard mains lead and moulded plug which for safety reason must not be modified. If the provided plug does not fit into your wall socket, consult an electrician for replacement of the obsolete mains socket.

10 Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 11 Only use attachments/accessories specified by the manufacturer. 12 Use only with the cart, stand, tripod, bracket or table specified by the manufacturer, or sold with the unit. When a cart or rack is used, use caution when moving the cart/unit combination to avoid injury from tip-over. 13 Unplug the unit during lightning storms or when unused for long periods of time. 14 Refer all servicing to qualified personnel. Servicing is required when the unit has been damaged in any way, such as power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the unit, the unit has been exposed to rain or moisture, does not operate normally, or has been dropped. 15 This equipment is a Class II or double insulated electrical appliance. It has been designed in such a way that it does not require a safety connection to electrical earth. 16 Do not place liquid filled objects such as vases on the unit. 17 Minimum distance around the unit for sufficient ventilation is 5cm. 18 The ventilation should not be impeded by covering the ventilation openings with items, such as newspapers, table-cloths, curtains, etc. 19 No naked flame sources, such as lighted candles, should be placed on the unit. 20 Batteries should be recycled or disposed of as per state and local guidelines. 21 The unit can be used in moderate or tropical climates.

Caution:

  • Use of controls or adjustments or performance of procedures other than those described herein, may result in hazardous radiation exposure or other unsafe operation.
  • To reduce the risk of fire or electric shock, do not expose this unit to rain or moisture. The unit must not be exposed to dripping or splashing and objects filled with liquids, such as vases, must not be placed on unit.
  • The mains plug/appliance coupler is used as the disconnect device, the disconnect device must remain readily operable.
  • Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.

1.2 Warning

be exposed to excessive heat such fires, or other direct heat sources.

voltage of this unit to see if it is identical to the voltage of your local power supply.

fields.

amplifier

receiver.

system, unplug the system and have it checked by qualified personnel before operating it any further.

solvents as this may damage the finish. Use a clean, dry or slightly damp cloth.

outlet, always pull directly on the plug, never yank on the cord.

modific

expressly approved by the party responsible for compliance will void the user's authority to operate the equipment.

The rating label is pasted on the bottom or back of the equipment.

This equipment should be installed and operated with minimum distance 20cm between the radiator&your body.

HISENSE AX3120G - Warning - 1

Battery usage CAUTION

To prevent battery leakage which may result in bodily injury, property damage, or damage to the apparatus:

Install all batteries correctly, + and - as marked on the apparatus. - Do not mix old and new batteries. - Do not mix alkaline, standard (Carbon-Zinc) or rechargeable (Ni-Cd, Ni-MH, etc.) batteries. - Remove batteries when the unit is not used for a long time.

HISENSE AX3120G - Battery usage CAUTION - 1

Correct Disposal of this product. This marking indicates that this product should not be disposed with other household wastes throughout the EU.

To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.

HISENSE AX3120G - Battery usage CAUTION - 2

We hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.

HISENSE AX3120G - Battery usage CAUTION - 3

Bluetooth

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Hisense is under license. Other trademarks and trade names are those of their respective owners.

HISENSE AX3120G - Bluetooth - 1

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Dolby Atmos

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.

HISENSE AX3120G - Dolby Atmos - 1

1.3 Supported Input Audio Formats

FormatFunction
OPTICALHDMIARCHDMI HDMIeARCIN
LPCM 2ch● ● ●
LPCM 5.1ch-- --
LPCM 7.1ch-- --
Dolby Atmos - Dolby TrueHD-- --
Dolby Atmos - Dolby Digital Plus-- ● ●
Dolby TrueHD-- --
Dolby Digital Plus-- ● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio-- --
DTS-HD Master Audio-- --
DTS-HD LBR-- --
DTS:X-- --

●: Supported format.

: Unsupported format.

2. What's in the Box

Main UnitHISENSE AX3120G - What's in the Box - 1

Wireless SubwooferHISENSE AX3120G - What's in the Box - 2

AC Power Cord x 2 (For Main Unit/Wireless Subwoofer)HISENSE AX3120G - What's in the Box - 3

* Plug type varies by regionHISENSE AX3120G - What's in the Box - 4

Optical CableHISENSE AX3120G - What's in the Box - 5

HDMI CableHISENSE AX3120G - What's in the Box - 6

Brackets (x2) / Bracket Screws (x2) / Wall Anchors (x2)HISENSE AX3120G - What's in the Box - 7

Remote Control / AAA Batteries x 2HISENSE AX3120G - What's in the Box - 8

User Manual / Quick Start GuideHISENSE AX3120G - What's in the Box - 9

  • Power cord quantity and plug type vary by region.
  • Images, illustrations, and drawings shown in this User Manual are for reference only. Actual product may vary in appearance. Design and specifications are subject to change without notice.

3. Identifying the Parts

3.1 Main Unit

HISENSE AX3120G - Main Unit - 1

① Display Window: Shows the current status. Remote Control Sensor: Receives signal from the remote control.

③ Red Standby Indicator: Constant on in standby mode.

(4) (ON/OFF) Button: Switches the unit between ON and STANDBY mode.

  • SOURCE Button: Selects the play mode.

(4) (ON/OFF) Button: Switch the unit between ON and STANDBY mode. (SOURCE) Button

⑦ Wall Mount: Install the wall mounting screws into the wall mount of the unit.

3.2 Wireless Subwoofer

Indicator: Fast blink – the subwoofer is in pairing mode.

Install the wall mounting screws into the

wall mount of the unit.

3.2 Wireless Subwoofer

Indicator

  • Fast blink: The subwoofer is in pairing mode.
  • Constant on | Connected / Paired successfully
  • Slow blink Connection / Pairing failed

HDMI IN Socket

For connecting HDMI source devices, such as a DVD player, Blu-ray Disc™ player, or gaming console.

HDMI OUT (TV eARC/ARC) Socket

The port for connecting a TV. The port supports the eARC/ARC HDMI feature, which allows the soundbar to play audio that originates on the connected TV.

10 USB Socket

Insert the USB device to play music.

1 OPTICAL Socket

Connect to the OPTICAL OUT socket on an external device.

12 AUX Socket

Connect to an external audio device.

⑬ ACIN Socket

Connect to the power supply.

HISENSE AX3120G - Wireless Subwoofer - 1

HISENSE AX3120G - Wireless Subwoofer - 2

PAIR Button

2 secondsClear the pairing record and enter to pairing mode

③ AC IN Socket

Connect to power supply.

3.3 Remote Control

Switch the unit between ON and STANDBY mode. (2) (SOURCE) Select the play mode. ③ SURR Adjust the surround ON/OFF. 4 (Bluetooth) button to activate the pairing function in Bluetooth mode or disconnect the existing paired Bluetooth device. ⑤ EQ Select MOVIE/MUSIC/GAME/NEWS/SPORT/NIGHT/AI 6 Skip to previous/next track in Bluetooth / USB mode. VOL+/VOL- Increase/decrease the volume level. Play/pause/resume playback in Bluetooth / USB mode. Press and hold the button for 3s to enter setup menu. Confirm a selection. BASS+/- Adjust bass level. 10 TREBLE+/- Adjust treble level. DIMMER+/- Adjust display brightness. 12 (MUTE) Mute or resume the sound.

HISENSE AX3120G - Remote Control - 1

4. Preparations

4.1 Prepare the Remote Control

The provided Remote Control allows the unit to be operated from a distance.

Even if the Remote Control is operated within the effective range 19.7 feet (6m), remote control operation may be disrupted if there are any obstacles between the unit and the remote control. If the Remote Control is operated near other products which generate infrared rays, or if other remote control devices using infrared rays are used near the unit, it may operate incorrectly. Conversely, the other products may operate incorrectly.

4.2 Replace the Remote Control Battery

1 Press and slide the back cover to open the battery compartment of the remote control. 2 Insert two AAA size batteries. Make sure the (+) and (-) ends of the batteries match the (+) and (-) ends indicated in the battery compartment. 3 Close the battery compartment cover.

HISENSE AX3120G - Replace the Remote Control Battery - 1

HISENSE AX3120G - Replace the Remote Control Battery - 2

  • Do not use any batteries other than those specified.
  • Do not mix new batteries with old ones.
  • Never recharge a battery unless it is confirmed to be a rechargeable type.

4.3 Placement and Mounting

Placement

A If your TV is placed on a table, you can place the unit on the table directly in front of the TV stand, centered with the TV screen. B If your TV is attached to a wall, you can mount the unit on the wall directly below the TV screen.

Note: The unit should be placed to avoid covering the signal receiver of the TV or the remote of TV can not work.

HISENSE AX3120G - Placement - 1

HISENSE AX3120G - Placement - 2

Precautions Concerning Batteries

  • Be sure to insert the batteries with correct positive " " and negative " " polarities.
  • Use batteries of the same type. Never use different types of batteries together.
  • Either rechargeable or non-rechargeable batteries can be used. Refer to the precautions on their labels.
  • Be aware of your fingernails when removing the battery cover and the battery.
  • Do not drop the remote control.
  • Do not allow anything to impact the remote control.
  • Do not spill water or any liquid on the remote control.
  • Do not place the remote control on a wet object.
  • Do not place the remote control under direct sunlight or near sources of excessive heat.
  • Remove the battery from the remote control when not in use for a long period of time, as corrosion or battery leakage may occur and result in physical injury, and/or property damage, and/or fire.

4.4 Mounting the Soundbar on the Wall

Note:

  • Installation must be carried out by qualified personnel only. Incorrect assembly can result in severe personal injury and property damage (if you intend to install this product yourself, you must check for installations such as electrical wiring and plumbing that may be buried inside the wall). It is the installer's responsibility to verify that the wall will safely support the total load of the unit and wall brackets. Additional tools (not included) are required for the installation.
  • Do not overtighten screws.
  • Keep this instruction manual for future reference. Use an electronic stud finder to check the wall type before drilling and mounting.

WARNING

  • To prevent injury, this unit must be securely attached to the floor/wall in accordance with the installation instructions.
  • Suggested wall mounting height: ≤ 1.5 meters.

HISENSE AX3120G - WARNING - 1

5. Connections

5.1 Dolby Atmos

Dolby Atmos gives you an immersive listening experience by delivering sound in three-dimensional space, and all the richness, clarity, and power of Dolby sound. For more information, please visit dolby.com/technologies/dolby-atmos

5.2 DTS:X

DTS:X, the border sound is no longer constrained by fixed-position speaker placement or specific channel signals.

For using Dolby Atmos® / DTS:X

Dolby Atmos® / DTS:X is available in HDMI eARC/ARC mode. For the details of the connection, please refer to "HDMI Connection". HDMI eARC/ARC

  1. To use Dolby Atmos / DTS:X mode, your TV has to support Dolby Atmos / DTS:X or HDMI audio pass-through.
  2. Make sure that "Bitstream", "RAW" or "No Encoding" is selected for bitstream in the audio output of the connected external device (e.g. Blu-ray DVD player, TV etc.).
  3. When entering Dolby Atmos / DTS: X / Dolby Digital / PCM format, the soundbar will show DOLBY ATMOS / DTS: X / DOLBY AUDIO / PCM AUDIO.

5.3 Use the HDMI Socket

Some 4K HDR TVs require the HDMI input or picture settings to be set for HDR content reception. For further setup details on HDR display, please refer to the instruction manual of your TV.

Using HDMI to connect the soundbar, AV equipment and TV:

Method 1: Standard HDMI

  • If your TV is not HDMI ARC-compliant, connect your soundbar to the TV through a standard HDMI connection.
  • Use an HDMI cable to connect the soundbar's HDMI OUT (eARC/ARC) socket to the TV's HDMI(ARC) socket.
  • Use an HDMI cable to connect the soundbar's HDMI IN socket to your external devices (e.g. games consoles, DVD players and blu-ray).

HISENSE AX3120G - Method 1: Standard HDMI - 1

Method 2:

eARC / ARC (Audio Return Channel)

The eARC / ARC (Audio Return Channel) function allows you to send audio from your ARC-compliant TV to your soundbar through a single HDMI connection. To enjoy the ARC function, please ensure your TV is both HDMI-CEC and ARC compliant and set up accordingly. When correctly set up, you can use your TV remote control to adjust the volume output (VOL +/- and MUTE) of the soundbar.

HISENSE AX3120G - eARC / ARC (Audio Return Channel) - 1

Connect the HDMI cable from unit's HDMI OUT (TV eARC/ARC) socket to the HDMI (ARC) socket on your ARC compliant TV. Then press the remote control to select HDMI eARC.

Tips:

function. HDMI-CEC and ARC must be set to On.

EC and ARC may differ depending on the TV. For details about ARC function, please refer to the owner's manual.

ARC capable as well as with an HDMI 1.4 cable (and higher).

5.4 Use the OPTICAL Socket

  • Connect an OPTICAL cable to the TV's OPTICAL OUT socket and the OPTICAL socket on the unit.

HISENSE AX3120G - Use the OPTICAL Socket - 1

5.5 Connect to AUX Socket

A. Use an RCA to 3.5mm audio cable to connect the TV's audio output sockets to the AUX socket on the unit. B. Use a 3.5mm to 3.5mm audio cable to connect the TV's or external audio device AUX socket to the AUX socket on the unit.

HISENSE AX3120G - Connect to AUX Socket - 1

5.6 Connect Power

Risk of product damage!

Ensure that the power supply voltage corresponds to the voltage printed on the back or the underside of the unit.

You have completed all other connections.

Connect the mains cable to the AC IN socket of the main unit and then into a mains socket.

Connect the mains cable to the AC IN socket of the subwoofer and then into a mains socket.

HISENSE AX3120G - Risk of product damage! - 1

  • Power cord quantity and plug vary by regions.

5.7 Pair up with the Subwoofer

Automatic pairing

The subwoofer and soundbar will automatically pair when they are plugged into the mains sockets and turned on.

No cable is needed for connecting the two units.

subwoofer.

LED State Status
Fast blinkSubwoofer in pairing mode
Constant onConnected / Pairing successfully
Slow blinkConnection / Pairing failed

NOTE:

  • Do not press the PAIR button on the rear of the subwoofer, except for manual pairing. If the automatic pairing fails, pair the subwoofer with the main unit manually.

Manual pairing

  1. Ensure that all cables are well connected and the main unit is in Standby mode.
  2. Press the button on the main unit or on the remote control to switch the main unit on.

Press and hold the button on the remote control for 3 seconds to enter Pairing mode. The display will scroll "SW Pairing".

  1. Press and hold the PAIR button on the rear of the subwoofer for 2 seconds. The subwoofer will enter the pairing mode and the indicator on the subwoofer will blink quickly.
  2. After the wireless connection succeeded, the Pair indicator will light up and the display on main unit will scroll "SW IN".
  3. If the Pair indicator blinks slowly, the wireless connection has failed. Unplug the cable of the subwoofer, reconnect the main cables after 3 minutes. Repeat steps 1 to 4.

NOTE:

If there is conflict or strong interference (for example, interference from an electronic device) around your location, remove these conflicts or strong interferences and repeat the above procedures.

Place the soundbar in an open area.

When connected with the subwoofer, the indicator on the subwoofer will flash slowly. Follow

steps 1~4 above to pair the subwoofer to the main unit.

EN

6. Basic Operation

6.1 Standby/On

When you first connect the main unit to the mains socket, the main unit will be in STANDBY mode.

Press the button on the unit or on the remote control to switch the unit ON. Press the button again to switch the unit back to STANDBY mode.

Unplug the unit from the mains socket if you want to switch the unit OFF completely.

6.2 Auto-Standby / Auto-Wake Feature

In this mode, the soundbar would standby automatically when no audio is detected for 15 minutes. For example, this would happen when pausing playback, or should the soundbar be left on accidentally.

When connected (HDMI IN/HDMI ARC/HDMI eARC/OPTICAL/AUX mode), the unit will switch on automatically when the TV or the external device is switched on.

To disable this feature, please follow the steps below:

  1. During ON mode, pointing the remote at the soundbar, press and hold the button for 3 seconds to open the menu.
  2. The unit's display will scroll "MENU".
  3. Press the button until the display shows: Auto Wake [ON/OFF]. Or press the button 7 times in succession, the display shows: Auto Standby [ON/OFF].
  4. Select the content with VOL +/- button on the remote control, and then press to confirm your selection and exit the settings.

"ON" and "OFF".

6.3 Select Modes

Press the (SOURCE) button repeatedly on the unit or on the remote control to select the HDMI eARC/HDMI ARC, HDMI IN, OPTICAL, AUX, USB, BT (Bluetooth) mode. Press the button on the remote control to select the BT (Bluetooth) mode.

Display Mode
EARCHDMI eARC
ARCHDMI ARC
HDMIHDMI IN
OPTOPTICAL
AUXAUX
USB NO USB NO FILEUSB No USB connected No Music Or No File Supported
BT_IN NO BTBluetooth Connected Not Connected

6.4 Adjust the Bass/Treble Level

control to adjust bass level (bass +5 / bass -5).

control to adjust treble level (treble +5 / treble -5).

6.5 Turn the Surround Sound ON/OFF

to turn on the surround sound. Press this button again to turn off the surround sound.

6.6 Adjust the Soundbar's Volume

/VOL- buttons on the remote control to adjust the volume.

To mute, press the (MUTE) button on the remote control. Press the (MUTE) button again or press the VOL + / VOL - buttons to resume normal listening.

HISENSE AX3120G - Adjust the Soundbar's Volume - 1

In BT mode, only pressing VOL+/VOL- buttons on the connected phone can resume normal listening.

6.7 Adjust the Brightness

  • Press the DIMMER +/- button on the remote control to select brightness level.

6.8 Select Equalizer (EQ) Effect

Use the remote control to select desired preset equalizers: MUSIC, MOVIE, NEWS, SPORT, NIGHT, GAME, AI EQ.

6.9 Set the Audio Delay (AV SYNC)

than the time required to process the audio signal. This is called "delayed." Audio Delay feature is designed to remedy this delay.

current playback mode. (As provided in the HDMI ARC audio delay mode, the delay mode is valid only for the HDMI ARC).

  • By default, the audio delay is set to 00.
  • During ON mode, press and hold the button for 3 seconds to open the menu, then press the button 9 times in succession. The unit's display will scroll "LT00".
  • Press the VOL + / - buttons to initiate a 10 ms frequency hopping to adjust the delay time. Set 200 ms maximum delay.
  • Press the button or wait 10 seconds to exit.

Tips:

digital audio (e.g., HDMI IN, HDMI ARC, HDMI eARC, OPTICAL).

7. DTS: X Operation

7.1 DRC / Dialog Control / Neural:X / Virtual:X Features

DTS:X® technologies provide users with virtual multi-channel surround effects, creating an immersive audio experience.

  • During ON mode, point the remote at the soundbar and press and hold the ▶ button for 3 seconds to open the menu.
  • The unit's display will scroll "MENU".

DRC Level Setting:

  • Press the button 10 times in succession; the display shows: DRC 0/1/2

Adjust the Dialog Control Level:

  • Press the button 11 times in succession; the display shows: DCL 0/1/2/3/4/5/6

Neural:X Setting:

  • Press the button 12 times in succession; the display shows: Neural X ON / OFF.

Virtual:X Setting:

Press the button 13 times in succession; the display shows: VIRTUAL X ON/OFF.

Note:

The above operations are mainly for DTS compliance requirements, and only Virtual:X Setting is open for consumers.

8. HDMI eARC/HDMI ARC, HDMI IN, OPTICAL, AUX Operation

1. Ensure that the unit is connected to the TV or audio device. 2. Press the button repeatedly on the unit or on the remote control to select the HDMI eARC/HDMI ARC, HDMI IN, OPTICAL, AUX, USB, BT (Bluetooth) mode. 3. Operate your audio device directly for playback features. 4. Press the VOL + / - button to adjust the volume to your desired level.

Tips:

  • The unit may not be able to decode all digital audio formats from the input source. In this case, the unit will mute. This is NOT a defect. Ensure that the audio setting of the input source (e.g., TV, game console, DVD player, etc.) is set to PCM or Dolby Digital (refer to the user manual of the input source device for its audio setting details) with HDMI eARC / OPTICAL / input.
  • When selecting a different audio format, the unit will display the following:
Input Format Display
PCM PCM
Dolby DigitalDOLBY AUDIO/DOLBY SURROUND
Dolby Digital PlusDOLBY AUDIO/DOLBY SURROUND
Dolby TrueHDDOLBY AUDIO/DOLBY SURROUND
Dolby MATMPCM
Dolby Digital Plus-AtmosDOLBY ATMOS
Dolby TrueHD-AtmosDOLBY ATMOS
Dolby MAT-AtmosDOLBY ATMOS
DTSDTS
DTS Discrete SurroundDTS
DTS-ES 6.1 MatrixDTS
DTS-ES 6.1 DiscreteDTS
DTS 96/24DTS
DTS 96/24 ES MatrixDTS
DTS ExpressDTS
DTS-ES 8-Channel DiscreteDTS
DTS-HD High ResolutionDTS-HD
DTS-HD Master AudioDTS-HD
DTS:XDTS-X
DTS:X Master AudioDTS-X

9. Bluetooth Operation

9.1 Pair Bluetooth-enabled Devices

The first time you connect your Bluetooth device to this unit, you need to pair your device to this unit.

Note:

  • The operational range between this unit and a Bluetooth device is approximately 26 feet (8m) (without any object between the Bluetooth device and the unit).
  • Before you connect a Bluetooth device to this unit, ensure you know the device's capabilities.
  • Compatibility with all Bluetooth devices is not guaranteed.
  • Any obstacle between this unit and a Bluetooth device can reduce the operational range.
  • If the signal strength is weak, the unit may disconnect, but it will re-enter pairing mode automatically.

1. During ON mode, press the button repeatedly on the unit or the button on the remote control to select Bluetooth mode. "NO BT" will show on the display if the unit is not paired to any Bluetooth device. 2. Activate your Bluetooth device and select the search mode. "Hisense AX3120G" will appear on your Bluetooth device list. - If you cannot find the unit, press and hold the ♣ button in BT mode for 2 seconds to make it searchable. The display will show "BT Pairing" and you will hear the prompt sound from the unit. 3. Select "Hisense AX3120G" in the pairing list. After successful pairing, you will hear the prompt sound from the unit, and the display panel shows "BT_IN". 4. Play music from the connected Bluetooth device.

To disconnect the Bluetooth function, you can:

  • Switch to another mode on the unit.
  • Disable the BT function from your Bluetooth device. The Bluetooth device will be disconnected from the unit after the voice prompt.
  • Press and hold the button for 2 seconds.

Tips:

  • Enter "0000" for the password if necessary.
  • If no other Bluetooth device pairs with this unit within two minutes, the unit will recover its previous connection.
  • The unit will also be disconnected when your device is moved beyond the operational range.
  • If you want to reconnect your device to this unit, place it within the operational range.
  • If the device is moved beyond the operational range, when it is brought back, please check if the device is still connected to the unit.
  • If the connection is lost, follow the instructions above to pair your device to the unit again.

9.2 Listen to Music from Bluetooth Device

  • If the connected Bluetooth device supports Advanced Audio Distribution Profile (A2DP), you can listen to the music stored on the device through the unit.
  • If the device also supports Audio Video Remote Control Profile (AVRCP), you can use the unit's remote control to play music stored on the device.
  • Pair your device with the unit.
  • Play music via your device (if it supports A2DP).
  • Use the supplied remote control to control playback (if it supports AVRCP).
Start, pause or resume play.
Skip to the previous or next track.

10. USB Operation

1. Insert the USB device.

HISENSE AX3120G - USB Operation - 1

2. Press the button repeatedly on the unit or on the remote control to select USB mode.

3. During playback:

Start, pause or resume play.
Skip to the previous or next track.

Tips:

32 GB of memory.

with certain types of USB storage devices.

or USB Multifunctional card reader, the USB storage device may not be recognized.

reading files.

applications should not exceed 6.5 Mbps.

8107/8109 can support 4608 as the maximum.

Supported USB formats:

Extension CCodec Sampling RateBit Rate
*.mp3MPEG - 1 Layer1/2/3 32kHzz~48kHz 32kbps~320kbps
MPEG - 2 Layer1/2/316kHz~24kHz8kbps~160kbps
MPEG - 2.5 Layer38kHz~12kHz
*.wmaWMA7/8/9/STD8kHz~48kHz≤320kbps
*.aacAAC8kHz~96kHz≤1728kbps
AAC-LC
HE-AAC
*.oggVorbis codec8kHz~48kHz≤500kbps
*.flac-8kHz~192kHz≤9Mbps
*.wav8kHz~192kHz≤9Mbps
8kHz~192kHz≤9Mbps
1). block size 0<64 block size 0>2048;2). block size 1<64, block size 1>4096;3). codebook counter>64;4). codebook entry>640;5). floor counter>4;6). floor type0;7). residua counter>4;8). dimension!=2;9). mapping counter>2;10). mode couter>2. For the file in FLAC format, the max blocksize 8107/8109 can support 4608 as the maximum.

EN

11. Setup Menu

  1. During ON mode, press and hold the button for 3 seconds to open the menu.
  2. Select the content with the / buttons.
  3. Change the initial values for each of the settings with the VOL +/- buttons.
  4. Press the button to confirm your selection and exit the settings.
  5. If no button is pressed within 10 seconds, the system will automatically exit the menu.
Display (press /▶/▶)Description (press VOL + / - )
1 MOVIESelect Equalizer (EQ) Effect MOVIE,MUSIC,GAME,NEWS,
2 SUR OFFSwitch Surround Sound [ON/OFF]
3 JAS 0Adjust the Bass Level
4 TRE 0Adjust the Treble Level
5 DIM 0Adjust the Brightness (Dimmer Level: DIM 0/1/2/3, exit menu to take effect)
6 AUTOWAKE OFFSwitch Auto Wake [ON/OFF]
7 AUTOSTANDBY OFFSwitch Auto Standby [ON/OFF]
8 BEEP ONSwitch Beep [ON/OFF]
9 LT 00Set the Audio Delay (AV SYNC)
10 IRCOAdjust DTS DRC Level: DRC 0/1/2
11 DCLDAdjust DTS Dialog Control Level:DCL 0/1/2/3/4/5/6
12 NEURAL ONSwitch: DTS Neural [ON/OFF]
13 VIRTUALXSwitch: DTS Virtual:X [ON/OFF]
14 JASSODST ONSwitch: BassBoost [ON/OFF]

12. Troubleshooting

To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using this unit, check the following points before requesting service.

No power

  • Ensure that the AC cord of the unit is properly connected.
  • Ensure that there is power at the AC outlet.
  • Press the standby button to turn the unit on.

Remote control does not work

  • Before you press any playback control button, first select the correct source.
  • Reduce the distance between the remote control and the unit.
  • Insert the battery with its polarities (+/-) aligned as indicated.
  • Replace the battery.
  • Aim the remote control directly at the sensor on the front of the unit.

No sound

Make sure that the unit is not muted. Press or VOL+/- button to resume normal listening. - Press button on the unit or on the remote control to switch the soundbar to standby mode. Then press the button again to switch the soundbar on. - Unplug both the soundbar and the subwoofer from the mains socket, then plug them again. Switch on the soundbar. - Ensure the audio setting of the input source (e.g. TV, game console, DVD player, etc.) is set to PCM or Dolby Digital mode while using digital (e.g. HDMI, OPTICAL,) connection. - The subwoofer is out of range, please move the subwoofer closer to the soundbar. Make sure the subwoofer is within 5m of the soundbar (the closer the better). - The soundbar may have lost connection with the subwoofer. Re-pair the units by following the steps on the section "Pairing the Wireless Subwoofer with the Soundbar". - The unit may not be able to decode all digital audio formats from the input source. In this case, the unit will mute. This is NOT a defect. The device is not muted.

I can't find the Bluetooth name of this unit on my Bluetooth device for Bluetooth pairing

  • Ensure the Bluetooth function is activated on your Bluetooth device.
  • Ensure you have paired the unit with your Bluetooth device.

This is a 15 mins power off function, one of the ERPII standard requirement for saving power

  • When the unit's external input signal level is too low, the unit will be turned off automatically in 15 minutes. Please increase the volume level of your external device. For more networked equipment information, see https://hisense.fr/cat-produit/barres-de-son/

The subwoofer is idle or the indicator of subwoofer does not light up.

  • Please unplug power cord from the mains socket, and plug it in again after 4 minutes to reset the subwoofer.

13. Specifications

Model NameAX3120G
Soundbar
Power Supply AC 100-240V~50/60Hz
Power Consumption20 W
Standby Power< 0.50 W
USB port for playback USB Compatibility USB Playback support / file formats5V==500mA Hi-Speed USB (2.0) / FAT32 / FAT16 32G (max), WAV/WMA/MP3/FLAC/ALAC
Dimension (WxHxD)920 x 60 x 90 mm / 36.2" x 2.4" x 3.5"
Net weight 2.9 kg
Frequency Response 150Hz~20KHz
Operating Temperature 0°C - 45°C
Wireless Specification
Bluetooth version / profiles Bluetooth frequency range Bluetooth Max. transmitting power (EIRP)V5.3 2400 MHz ~ 2483.5 MHz ≤10 dBm
Subwoofer
Power Supply AC 100-240V~50/60Hz
Power Consumption 15 W
Standby Power< 0.50 W
Dimension (WxHxD)214 x 294 x 304 mm / 8.4" x 11.6" x 12"
Net weight 5.27kg
Frequency Response 40Hz~180Hz
Amplifier (Max Audio Power)
Total 360 W
Main Unit 240W
Subwoofer 120 W
Remote Control
Distance/Angle 19.7 feet (6m) / 30°
Battery typeAAA (1.5V X 2)

EN

FormatFonction
OPTIQUE HDMI ARC HDMI eARCENTRÈE HDMI
LPCM 2ch● ● ●
LPCM 5.1ch--- --● ●
LPCM 7.1ch--- --● ●
Dolby Atmos - Dolby TrueHD--- --● ●
Dolby Atmos - Dolby Digital Plus--- ● ● ●
Dolby TrueHD--- --● ●
Dolby Digital Plus--- ● ● ●
Dolby Digital● ● ● ●
DTS● ● ● ●
DTS-ES Discrete 6.1● ● ● ●
DTS-ES Matrix 6.1● ● ● ●
DTS 96/24● ● ● ●
DTS-HD High Resolution Audio--- --● ●
DTS-HD Master Audio--- --● ●
DTS-HD LBR--- --● ●
DTS:X--- --● ●

(4) Button (ON/OFF)

eARC/ARC (Audio Return Channel)

FormatoFunción
óPTICOHDMIARCHDMIeARCENTRADAHDMI
LPCM 2ch● ● ●
LPCM 5.1ch--- --● ●
LPCM 7.1ch--- --● ●
Dolby Atmos - Dolby TrueHD--- --● ●
Dolby Atmos - Dolby Digital Plus--- ● ●
Dolby TrueHD--- --● ●
Dolby Digital Plus--- ● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio--- --● ●
DTS-HD Master Audio--- --● ●
DTS-HD LBR--- --● ●
DTS:X--- --● ●

: Supported formats. :: Unsupported format.

ES

FormatarFunção
ÓTICO HDMI ARCHDMI eARCENTRADA HDMI
LPCM 2ch● ● ●
LPCM 5.1ch---● ●
LPCM 7.1ch---● ●
Dolby Atmos - Dolby TrueHD---● ●
Dolby Atmos - Dolby Digital Plus---● ●
Dolby TrueHD---● ●
Dolby Digital Plus---● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio---● ●
DTS-HD Master Audio---● ●
DTS-HD LBR---● ●
DTS:X---● ●
FormatFunktion
OPTISCH HDMI ARCHDMI eARCHDMI-Eingang
LPCM 2ch● ● ●
LPCM 5.1ch--- --● ●
LPCM 7.1ch--- --● ●
Dolby Atmos - Dolby TrueHD--- --● ●
Dolby Atmos - Dolby Digital Plus--- ●● ●
Dolby TrueHD--- --● ●
Dolby Digital Plus--- ●● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio--- --● ●
DTS-HD Master Audio--- --● ●
DTS-HD LBR--- --● ●
DTS:X--- --● ●

9 HDMI OUT (TV eARC/ARC)

eARC / ARC (Audio Return Channel)

FormattareFunzione
OTTICA HDMI ARCHDMI eARCINGRESSO HDMI
LPCM 2ch● ● ●
LPCM 5.1ch--- --● ●
LPCM 7.1ch--- --● ●
Dolby Atmos - Dolby TrueHD--- --● ●
Dolby Atmos - Dolby Digital Plus--- ●● ●
Dolby TrueHD--- --● ●
Dolby Digital Plus--- ●● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio--- --● ●
DTS-HD Master Audio--- --● ●
DTS-HD LBR--- --● ●
DTS:X--- --● ●
FormátFunkce
OPTICKY HDMI ARCHDMI eARCHDMI IN
LPCM 2ch● ● ●
LPCM 5.1ch— —● ●
LPCM 7.1ch— —● ●
Dolby Atmos - Dolby TrueHD— —● ●
Dolby Atmos - Dolby Digital Plus— ●● ●
Dolby TrueHD— —● ●
Dolby Digital Plus— ●● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio— —● ●
DTS-HD Master Audio— —● ●
DTS-HD LBR— —● ●
DTS:X— —● ●

: Supported format. ---: Unsupported format.

2. What's in the box

Main unitHISENSE AX3120G - What's in the box - 1

4 Remote control (ON/STANDBY)

Switching the unit between ON and

STANDBY mode.

5 Remote control (SOURCE)

FormátFunkcia
OPTICKY HDMIARC HDMIeARC HDMI IN
LPCM 2ch● ● ●
LPCM 5.1ch---● ●
LPCM 7.1ch---● ●
Dolby Atmos - Dolby TrueHD---● ●
Dolby Atmos - Dolby Digital Plus---● ●
Dolby TrueHD---● ●
Dolby Digital Plus---● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio---● ●
DTS-HD Master Audio---● ●
DTS-HD LBR---● ●
DTS:X---● ●
FormátumFunkció
OPTIKAI HDMIARC HDMI eARCHDMI IN
LPCM 2ch● ● ●
LPCM 5.1ch---● ●
LPCM 7.1ch---● ●
Dolby Atmos - Dolby TrueHD---● ●
Dolby Atmos - Dolby Digital Plus---● ●
Dolby TrueHD---● ●
Dolby Digital Plus---● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio---● ●
DTS-HD Master Audio---● ●
DTS-HD LBR---● ●
DTS:X---● ●

eARC / ARC (Audio Return Channel)

FormatFunkcija
OPTICKIHDMIARCHDMIeARCHDMIIN
LPCM 2ch● ● ●
LPCM 5.1ch--- --● ●
LPCM 7.1ch--- --● ●
Dolby Atmos - Dolby TrueHD--- --● ●
Dolby Atmos - Dolby Digital Plus--- ●● ●
Dolby TrueHD--- --● ●
Dolby Digital Plus--- ●● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio--- --● ●
DTS-HD Master Audio--- --● ●
DTS-HD LBR--- --● ●
DTS:X--- --● ●

Supported format.

---: Unsupported format.

SR

2. Box contents

Main unitHISENSE AX3120G - Box contents - 1

Wireless subwooferHISENSE AX3120G - Box contents - 2

AC power cord x2 For main unit / wireless subwooferHISENSE AX3120G - Box contents - 3

FormatFunkcija
OPTICKIHDMIARCHDMIeARCHDMIIN
LPCM 2ch● ● ●
LPCM 5.1ch--- --● ●
LPCM 7.1ch--- --● ●
Dolby Atmos - Dolby TrueHD--- --● ●
Dolby Atmos - Dolby Digital Plus--- ●● ●
Dolby TrueHD--- --● ●
Dolby Digital Plus--- ●● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio--- --● ●
DTS-HD Master Audio--- --● ●
DTS-HD LBR--- --● ●
DTS:X--- --● ●

Supported formats. Unsupported formats.

2. What's in the box

Main unitHISENSE AX3120G - What's in the box - 1

Wireless subwooferHISENSE AX3120G - What's in the box - 2

AC power cord x2 For main unit / wireless subwooferHISENSE AX3120G - What's in the box - 3

* Plug type varies by regionHISENSE AX3120G - What's in the box - 4

HISENSE AX3120G - What's in the box - 5

HDMI cable / Optical cableHISENSE AX3120G - What's in the box - 6

Brackets (x2) / Bracket screws (x2) / Wall anchors (x2)HISENSE AX3120G - What's in the box - 7

Remote control / AAA batteries x2HISENSE AX3120G - What's in the box - 8

User manual / Quick start guideHISENSE AX3120G - What's in the box - 9

  • The number of power cords and plug types vary by region.
  • The slides, illustrations, and drawings shown in this User's Manual are for reference only.

The actual product may look different. - Design and specifications are subject to change without prior notice.

FormatiFunksioni
OPTIKEHDMIARCHDMIeARCHDMIIN
LPCM 2ch● ● ●
LPCM 5.1ch--- --● ●
LPCM 7.1ch--- --● ●
Dolby Atmos - Dolby TrueHD--- --● ●
Dolby Atmos - Dolby Digital Plus--- ●● ●
Dolby TrueHD--- --● ●
Dolby Digital Plus--- ●● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio--- --● ●
DTS-HD Master Audio--- --● ●
DTS-HD LBR--- --● ●
DTS:X--- --● ●

2. Remote control

Main unitHISENSE AX3120G - Remote control - 1

Wireless low-frequency driverHISENSE AX3120G - Remote control - 2

5.5 Connecting to the AUX input

  • Press the button 12 times in a row, the display shows: Neural X ON/OFF.

Neural:X setting:

  • Press the button 13 times in a row, the display shows: VIRTUAL X ON/OFF.

Note:

ФорматФункциja
ОпточkinHDMIARCHDMIeARCHDMIIN
LPCM 2ch● ● ●
LPCM 5.1ch---● ●
LPCM 7.1ch---● ●
Dolby Atmos - Dolby TrueHD---● ●
Dolby Atmos - Dolby Digital Plus--- ●● ●
Dolby TrueHD---● ●
Dolby Digital Plus--- ●● ●
Dolby Digital● ● ●
DTS● ● ●
DTS-ES Discrete 6.1● ● ●
DTS-ES Matrix 6.1● ● ●
DTS 96/24● ● ●
DTS-HD High Resolution Audio---● ●
DTS-HD Master Audio---● ●
DTS-HD LBR---● ●
DTS:X---● ●

2. Main unit

Main unitHISENSE AX3120G - Main unit - 1

SubwooferHISENSE AX3120G - Main unit - 2

Cable for connecting the main unit / subwoofer × 2HISENSE AX3120G - Main unit - 3

HISENSE AX3120G - Main unit - 4

*Plug type varies by regionHISENSE AX3120G - Main unit - 5

HISENSE AX3120G - Main unit - 6

HDMI cableHISENSE AX3120G - Main unit - 7

HISENSE AX3120G - Main unit - 8

HISENSE AX3120G - Main unit - 9

Brackets (× 2) / wall brackets (× 2) / screws for wall mounting (× 2)HISENSE AX3120G - Main unit - 10

Remote control / AAA batteries × 2HISENSE AX3120G - Main unit - 11

User manual / Quick guideHISENSE AX3120G - Main unit - 12

*The length of the power cable and the plug type vary by region. The images, illustrations, and drawings shown in this user manual are for illustration only. The actual product may differ in appearance. -The design and specifications are subject to change without prior notice.

3. Identifying the parts

3.1 Main unit

HISENSE AX3120G - Main unit - 1

MK

HISENSE AX3120G - Main unit - 2

HISENSE AX3120G - Main unit - 3

1 Display screen

It shows the current status.

② Remote control sensor

Receives signals from the remote control.

3 Power indicator

  • Constantly on in standby mode

4 Key (ON/OFF)

To turn the unit on or off, press the key.

5 Key (SOURCE)

Select the function for playback.

6 +/- Keys (VOL+/VOL-)

To increase/decrease the volume.

⑦ Mounted antenna

Place the antenna in the antenna holder on the unit.

3.2 Rear panel

1 Indicator

• Брзо ТрекаСуб-byферов вedo ржим над с nanopувае
• Постоно ВклухениУсpenho nobрзан / с nanopen
• Бавно ТрекаПовзува beneTo / с nanopува beneTo не усанea

HDMI IN connector

Connect the device to the HDMI input, such as a DVD player, Blu-ray Disc™ player, or game console.

9 HDMI OUT (eARC/ARC) connection

Port for connecting to the TV.

The port supports the eARC/ARC HDMI feature, which allows the soundbar to reproduce the audio that comes from the connected TV.

10 USB connection

Connect a USB device to play music.

11 OPTICAL connection

Connect to the OPTICAL OUT connection on the source device.

12 AUX connection

Connect to the auxiliary audio device.

13 AC IN connection

Connect to the electrical power supply.

HISENSE AX3120G - Indicator - 1

② Wall mounting

4.4 Mounting the soundbar on the wall

Accessories:

  • Installation must be performed only by qualified personnel. Incorrect installation may cause serious injury and damage to the device (if you want to install the product yourself, you must check with the installer that the electrical installation and water supply installation can be safely connected inside the wall). The installer is responsible for ensuring that the wall will safely support the total weight of the unit and the brackets for the wall.
  • Additional tools are required for installation (not included).
  • Do not overtighten the screws.
  • Keep this manual for future reference.
  • Use a stud finder to check the type of wall before mounting.

PREPARATION

To prevent damage, this device must be securely attached and installed in accordance with the installation instructions. - Recommended mounting height for the wall: ≤ 1.5 meters.

HISENSE AX3120G - PREPARATION - 1

5. Connection

5.1 Dolby Atmos

Dolby Atmos gives you an immersive audio experience with sound in three-dimensional space, with rich, clear, and powerful Dolby sound. For more information, visit dolby.com/technologies/dolby-atmos.

5.2 DTS:X

DTS:X, the boundary of sound is no longer limited by the placement of speakers or the signal of specific channels.

To use Dolby Atmos / DTS:X

Dolby Atmos / DTS:X and HDMI eARC/ARC. For details on connection, see the HDMI connection section "HDMI eARC/ARC".

  1. To use Dolby Atmos® / DTS:X mode, your TV must support Dolby Atmos® / DTS:X and HDMI audio passthrough.
  2. Make sure that "Bitstream", "RAW" or "No Encoding" is selected for the audio output of the connected source device (e.g., Blu-ray/DVD player, TV, etc.).
  3. When Dolby Atmos / DTS:X / Dolby Digital / PCM format is input, the soundbar will display DOLBY ATMOS / DTS:X / DOLBY AUDIO / PCM AUDIO.

5.3 Using the HDMI connection

Some 4K HDR TVs have HDMI inputs that may need to be set up to receive HDR content. For additional details on setting up HDR screens, refer to the manual for your TV.

Use HDMI to connect the soundbar, AV equipment, and TV:

Method 1: Standard HDMI

  • If your TV does not support HDMI ARC, connect your soundbar to the TV via a standard HDMI connection.
  • Use an HDMI cable to connect the HDMI OUT (eARC/ARC) port on the soundbar to the HDMI IN port on the TV.
  • Use an HDMI cable to connect the HDMI IN port on the soundbar to your external device (e.g., game console, DVD player, or Blu-ray).

HISENSE AX3120G - Method 1: Standard HDMI - 1

Method 2:

eARC (Enhanced Audio Return Channel) / ARC (Audio Return Channel)

The eARC or ARC function allows you to send audio from your TV to the soundbar if it is compatible with ARC or eARC via a single HDMI connection. To use the ARC or eARC function, make sure your TV supports HDMI-CEC and ARC or eARC and is set up accordingly. When properly set up, you can use your TV remote to adjust the sound output (VOL +/− and mute) of the soundbar.

HISENSE AX3120G - eARC (Enhanced Audio Return Channel) / ARC (Audio Return Channel) - 1

Connect an HDMI cable from the HDMI OUT (eARC/ARC) port on the soundbar to the HDMI (eARC) or HDMI (ARC) port on your TV that supports eARC or ARC. Then use the TV remote to select HDMI eARC or HDMI ARC.

Cobetn:

The TV and the device are connected via HDMI-CEC and the ARC or eARC function. HDMI-CEC and ARC or eARC must be set to On. The setting method for HDMI-CEC and ARC or eARC may vary depending on the TV. For details on the ARC and eARC functions, refer to the user manual. - ARC works only with devices that have HDMI ARC and with HDMI 1.4 cables (or newer).

5.4 Using the OPTICAL connection

- Connect the optical cable to the OPTICAL OUT on the TV and the OPTICAL on the device.

HISENSE AX3120G - Using the OPTICAL connection - 1

5.5 Connecting the AUX input

A. Use an RCA to 3.5 mm audio cable to connect the audio output on the TV to the AUX input on the device. B. Use a 3.5 mm to 3.5 mm audio cable to connect the AUX input on the TV or an external audio device to the AUX input on the device.

HISENSE AX3120G - Connecting the AUX input - 1

5.6 Power connection

  • Risk of electric shock! Make sure that the mains voltage matches the voltage indicated on the rear panel of the device.
  • Before connecting the power cable, make sure you have completed all other connections. Subwoofer: Connect the power cable to the AC IN on the main unit, then to the mains outlet. Subwoofer: Connect the power cable to the AC IN on the subwoofer, then to the mains outlet.

HISENSE AX3120G - Power connection - 1

*The length of the power cable and the type of plug may vary by region.

5.7 Pairing with the subwoofer

Automatic pairing

The subwoofer will automatically pair when it is plugged into the mains and turned on.

No connection cables are needed between the two units.

  • Status of the indicator on the wireless subwoofer.
LED coctoj6aStatyc
Брзо ТрекаСубъферов воз реким на с nanopуваpheres
Постоюв BKлунецПоврзуваtheses / с nanopуваtheses усnea
Бавно ТрекаПоврзуваtheses / с nanopуваtheses не усnea

Notes:

  • Do not press the button PAIR on the rear side of the subwoofer, except for manual pairing. If automatic pairing does not succeed, manually pair the subwoofer with the main unit.

Manual pairing

  1. Ensure that the cable is well connected and the main unit is in standby mode. 2. Press the button on the main unit and the remote control to turn on the main unit. 3. Press the button on the main unit and the remote control with the button to enter pairing mode. The screen will show "SW Pairing". 4. Press and hold the PAIR button on the rear of the subwoofer for 2 seconds. The subwoofer will enter pairing mode and the subwoofer indicator will blink rapidly.
  2. Once wireless connection succeeds, the pairing indicator will light up and the screen of the main unit will show "SW IN".
  3. If the pairing indicator blinks slowly, wireless connection has not succeeded. Unplug the subwoofer cable and then reconnect the main cable after 3 minutes. Repeat steps 1~4.

Notes:

If wireless connection succeeds again, check for any interference (e.g., interference from electronic devices) around your location. Remove any interference sources and repeat the above steps.

The subwoofer should be within 6 m (18 ft) of the soundbar in an open space. If the main unit is in on mode and not connected to the subwoofer, the subwoofer indicator will blink slowly. Follow steps 1~4 above to pair the subwoofer with the main unit.

6. Basic operations

6.1 Standby/On

When you first connect the main unit to the power outlet, the main unit will be in standby mode.

- Press the button on the main unit and the remote control to turn on the main unit. - Press the button again to return the unit to standby mode. - Unplug the power cord from the power outlet if you want to completely turn off the unit.

6.2 Auto standby / Auto wake up function

[Auto standby] During on mode, the auto standby function will automatically switch to standby when no audio is detected for 15 minutes. For example, this will occur when you pause playback, or if the soundbar is left on without any audio. - [Auto wake up] If a TV or an external device is connected (HDMI IN/HDMI ARC/HDMI eARC/OPTICAL IN/AUX mode), the unit will automatically turn on when the TV or the external device is turned on.

3a da ja oheBOZMOXNIte ovae funkcii, sledete gi upatstvata podolu:

1. Vo tekot na rezhimot vklucheno, pritisnete go na dalecinskoto upravluvachko kopce, pritisnete go i zadrzhete go kopceto 3 sekundi za da go otvorite menito. - Ekranot na edinicata ke prizga na "MENU". 2. Pritisnete go kopceto 6 i na ednonoporno: Na ekranot se pokazuva: Auto Wake [ON/OFF]. I pri pritisnete go kopceto na ednonoporno, na ekranot se pokazuva: Auto Standby [ON/OFF]. 3. Izberete ja sodrzinata so kopceto VOL+/- na dalecinskoto upravluvanje, a potoa pritisnete da go potvrdite izborot i da izlezete od postavkite. - Povtoruvanjeto na ovie cekori ke prefrla pomegu funkcijata "VKLUCHENO" i "ISKLUCHENO".

6.3 Izbor na rezhim

  • Nekolku pati pritisnete go kopceto (IZVOR) na edinicata ili na dalecinskoto upravluvanje za da izberete megu eARC/HDMI ARC, HDMI IN, OPTICHKI, AUX, YCB, BT (Bluetooth) rezhim. - Pritisnete go kopceto na dalecinskoto upravluvanje za da izberete BT (Bluetooth) rezhim.
  • Izbraniot rezhim ke se prikaze na ekranot.
Екраз Реким
EARCHDMI eARC
ARCHDMI ARC
HIMIHDMI IN
OPTОПТИЧКИ
AUXAUX
USBUCS
NO USBHema поьрзан YCB
NO FILEHema подрахана музika пли Нема дато-teka
BT_INBluetooth
NO BTПоврзано He e поьрзано

6.4 Podesuvanje na nivo na bas/ visoki tonovi

- Pritisnete gi kopcinjata BASS+/- na dalecinskoto upravluvanje da go podesite nivoto na bas (bas +5/ bas -5). - Pritisnete gi kopcinjata TREBLE +/- na dalecinskoto upravluvanje da go podesite nivoto na visoki tonovi (visoki tonovi +5 / visoki tonovi -5).

6.5 Vkluchuvanje/ iskluchuvanje na okruzuvacki zvuk

- Pritisnete go kopceto SUR na dalecinskoto upravluvanje da go vkluchite okruzuvackiot zvuk. Povtorno pritisnete go kopceto za da go iskluchite okruzuvackiot zvuk.

6.6 Podesuvanje na jachina na zvuk na soundbarot

- Pritisnete gi kopcinjata +/- na edinicata ili VOL+/VOL- na dalecinskoto upravluvanje da ja podesite jachinata na zvukot. Ako sakate da go iskluchite zvukot, pritisnete go kopceto (ISKLUCHUVANJE ZVUK) na dalecinskoto upravluvanje. Povtorno pritisnete go kopceto (ISKLUCHUVANJE ZVUK) ili pritisnete gi kopcinjata VOL+/ VOL- da prodolzite so normalno slushanje.

Vo YCB rezhim, pritisnete go kopceto II

ili / prodolzete so normalno slushanje.

Vo BT rezhim, samo pritisnete gi kopcinjata VOL+/VOL- na povrzaniot telefon za da se prodolzi normalnoto slushanje.

6.7 Podesuvanje na osvetluvanjeto

Press the DIMMER +/- button on the remote control to select the brightness of the display.

6.8 Select the equalizer effect (EQ)

Press the EQ button on the remote control repeatedly to select the preset equalizers: EQ MUSIC, MOVIE, NEWS, SPORT, VOCAL, and OFF.

6.9 Set the audio delay (AV SYNC)

For video signal processing, sometimes it is necessary to delay the audio signal. This is called "delay". The audio delay function is designed to compensate for this delay. - Set the audio delay, available only for the current playback mode. (As available in the audio delay mode HDMI ARC, the delay mode is valid only for HDMI ARC). - Normally, the audio delay is set to 00. 1. In the current mode, press and hold the || button for 3 seconds to open the menu, then press the >> button 19 times once. The end of the display will show "LT00". 2. Press the VOL+/- buttons to adjust the delay from 10 ms increments, while the delay time will be adjusted. Set the maximum delay of 200 ms. 3. Press the II button and wait 10 seconds to exit.

Tips:

  • Adjustment range: [00 ~ 200 ms]
  • The audio delay setting is valid only for digital audio (e.g., HDMI IN, HDMI ARC, HDMI eARC, OPTICAL).

7. DTS:X operation

7.1 DRC / Dialog control / Neural:X/Virtual:X function

DTS:X technology provides users with immersive effects for surround sound, creating your own audio.

- In the current mode, press the remote control button and hold it for 3 seconds to open the menu. The end of the display will show "MENU".

DRC level setting:

  • Press the button 10 times once, the display shows: DRC 0/1/2.

Adjust the dialog control level:

Press the button 11 times. On the screen will be displayed: DCL 0/1/2/3/4/5/6.

Setting Neural:X:

  • Press the button 12 times. On the screen will be displayed: NeuralX ON/OFF.

Setting Virtual:X:

  • Press the button 13 times. On the screen will be displayed: VIRTUALX ON/OFF.

Note:

These operations are mainly for the soundbar for compatibility with DTS, and only the Virtual:X setting is open for clients.

8. Working with HDMI eARC/HDMI ARC, HDMI IN, OPTICAL, AUX

1. Make sure the unit is connected to the TV and audio device. 2. Press the button on the unit or on the remote control several times to select HDMI eARC/HDMI ARC, HDMI IN, OPTICAL, AUX, USB, BT (Bluetooth) mode. 3. Directly work with your audio device for playback function. 4. Press the VOL+/- buttons to adjust the volume to your desired level.

Tips:

  • The unit may not be able to decode some digital audio formats from the input source. In that case, the unit will mute the sound. This is not a defect. Make sure that the audio output from the input source (e.g., TV, game console, DVD player, etc.) is set to PCM or Dolby Digital (refer to the user manual of the input source for details on audio output settings) with HDMI eARC / OPTICAL input. When you select a different audio format, the unit will display the following message:
Влесен ФорматЕкpen
PCM PCM
Dolby DigitalDOLBY AUDIO / DOLBY SURROUND
Dolby Digital PlusDOLBY AUDIO / DOLBY SURROUND
Dolby TrueHDDOLBY AUDIO / DOLBY SURROUND
Dolby MAT MPCM
Dolby Digital Plus - AtmosDOLBY ATMOS
Dolby TrueHD - Atmos DOLBY ATMOS
Dolby MAT - Atmos DOLBY ATMOS
DTS DTS
DTS Discrete Surround DTS
DTS-ES 6.1 MatrixDTS
DTS-ES 6.1 Discrete DTS
DTS 96/24DTS
DTS 96/24 ES MatrixDTS
DTS ExpressDTS
DTS-ES 8-Channel DiscreteDTS
DTS-HD High ResolutionDTS-HD
DTS-HD Master AudioDTS-HD
DTS:XDTS-X
DTS:X Master AudioDTS-X

9. Working with Bluetooth

9.1 Pairing devices with Bluetooth

The first time you connect your Bluetooth device to this player, you need to pair the device with the player.

Note:

  • The operating range of the Bluetooth device is approximately 26 feet (8 m) (without any objects between the Bluetooth device and the unit). Before using the Bluetooth device on this unit, make sure you know the power of the device.
  • Compatibility with all Bluetooth devices is not guaranteed.
  • The connection between this unit and a Bluetooth device may be affected by the operating environment.
  • If the signal strength is weak, the unit may turn off, but it will automatically re-enter pairing mode.

1 During power-on mode, press and hold the button on the unit or the button on the remote control to select Bluetooth mode. On the screen will be displayed "BT" if the unit is not paired with any Bluetooth device. 2 Activate your Bluetooth device and select pairing mode. "Hisense AX3120G" will appear on your list of Bluetooth devices. - If you cannot find the unit, press and hold the button in BT mode for 2 seconds so that it can be paired. On the screen will be displayed "BT Pairing" and you will hear a notification sound from the unit. 3 Select "Hisense AX3120G" in the pairing list. After successful pairing, you will hear a notification sound from the unit and on the screen will be displayed "BT_IN". 4 Play music from the connected Bluetooth device.

To turn off the Bluetooth function, you can:

  • switch to another source on the unit.
  • disable the Bluetooth function from your Bluetooth device. The Bluetooth device will be disconnected from the unit after the main disconnection.

- Press and hold the button for 2 seconds.

Tips:

Enter "0000" if a PIN is required. If another Bluetooth device does not pair with this unit within two minutes, the unit will restore the previous connection.

  • The unit will also turn off when your device is moved out of the operating range. If you want to reconnect the device to this unit, bring it back into the operating range. If the device is moved out of the operating range, when it returns, check that the device is still connected to the speaker.
  • If the connection is lost, follow the steps above to pair your device with the speaker again.

9.2 Playing music from a Bluetooth device

- If the connected Bluetooth device supports the Advanced Audio Distribution Profile (A2DP), you can listen to music stored on the device through the unit. - If the device also supports the Audio/Video Remote Control Profile (AVRCP), you can use the remote control of the unit to play music stored on the device.

  1. Connect the device to the unit.
  2. Play music from your device (if it supports A2DP).
  3. Use the supplied remote control to control playback (if it supports AVRCP).
IIСтар, параза подожувае на ретрордунциja.
I / IIПесkokни на петховни на следа Нумера.

10. Working with USB

1 Insert the USB device.

HISENSE AX3120G - Working with USB - 1

Press the button on the unit or the remote control repeatedly to select USB mode.

3 During playback:

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Product information

Brand : HISENSE

Model : AX3120G

Category : Soundbar