RX12 Pro - Router Tenda - Free user manual and instructions

Product Type	Router
Brand	Tenda
Model	RX12 Pro
Ports	1 Gigabit WAN port, 3 Gigabit LAN ports (including 2 IPTV ports)
Buttons	WPS/MESH button, Reset button
Wireless technology	Wi-Fi (standard not specified)
Power supply	Included power adapter
Operating conditions	Temperature: 0°C to 40°C, Humidity: 10% to 90% non-condensing
Mounting	Horizontal desktop or wall-mounted (height ≤ 2 m)
Mesh network	Compatible with RX9, TX9, RX12 Pro, TX12 Pro, RX27 Pro, TX27 Pro, Mesh6X, Mesh12X, Mesh15XP, Mesh21XEP
Configuration	Web interface (tendawifi.com) or Tenda WiFi app
Security	WPS, hardware reset
Maintenance	Clean with a soft, dry cloth
Spare parts and repairability	Not user-serviceable, contact support
Technical support	[e-mail]

Frequently Asked Questions - RX12 Pro Tenda

Why can't I access the tendawifi.com configuration interface?

Make sure you are connected to the router's Wi-Fi network, disable mobile data on your smartphone, and enter tendawifi.com correctly in the browser's address bar, not in the search bar. For a wired computer, check the Ethernet connection and automatic IP settings. If the problem persists, reset the router.

How do I reset my router to factory settings?

Press and hold the Reset or RST button with a pointed object (pin) for about 8 seconds until the LED light flashes red quickly. Release, then wait for the light to become solid green. The router is now reset.

What should I do if my router doesn't connect to the Internet?

Check that the router's WAN port is properly connected to your modem or Ethernet outlet. Log into the web interface (tendawifi.com) and go to Internet Settings to follow the instructions. Also check that your devices are connected to the Wi-Fi network or via cable.

How to configure the router for the first time?

Connect the router's WAN port to the modem with an Ethernet cable. Turn on the router. Connect your device (smartphone, PC) to the Wi-Fi network whose SSID and password are on the label on the back of the device. Open a browser and go to tendawifi.com or use the Tenda WiFi app to follow the instructions.

How to add a Mesh node to my network?

Place the router within 3 meters of your existing node. Turn it on and wait for the light to flash slowly green. Press the WPS/MESH button for 1 to 3 seconds until it flashes quickly. Within 2 minutes, press the MESH/WPS button on the existing node. The light turns solid green when the connection is successful.

What models are compatible with mesh for the RX12 Pro?

Compatible models include: RX9, TX9, RX12 Pro, TX12 Pro, RX27 Pro, TX27 Pro, Mesh6X, Mesh12X, Mesh15XP and Mesh21XEP.

Where to find the Wi-Fi network name and default password?

They are printed on the label on the back of the device, under SSID and password.

What should I do if I forgot the Wi-Fi password?

Connect a computer to the router via an Ethernet cable, open a browser and go to tendawifi.com. Log in (default credentials are often admin/admin), go to Wi-Fi Settings and change the password.

Can I use the router outdoors?

No, the device is intended for indoor use only. Do not expose it to rain or excessive humidity.

How to contact technical support?

For assistance in French, send an email to [e-mail]. You can also visit the website www.tendacn.com for more information.

USER MANUAL RX12 Pro Tenda

Get support and services

https://www.tendacn.com/service/default.html

English

For technical specifications, user guides and more information, please visit the product page or service page on www.tendacn.com. Multiple languages are available. You can see the product name and model on the product label.

Deutsch

Scenario 1: Set up the device as a router

Ethernet jack

Tips

The product appearance may vary with models. Please refer to the product you purchased.

I. Connect the router

If you use the modem for internet access, power off the modem first before connecting the WAN port of the router to the LAN port of your modem and power it on after the connection.

Power on the router.
Connect the WAN port of the router to the LAN port of your modem or the Ethernet jack using an Ethernet cable.
3 Connect your wireless client such as a smartphone to the WiFi network of the router, or use an Ethernet cable to connect the computer to the 1,2,IPTV/2 or IPTV/3 port of the router. The SSID and password can be found on the bottom label of the device.

II. Connect the router to the internet

1. Start a browser on the client and enter tendawifi.com in the address bar to access the web UI, or run the Tenda WiFi App to configure the router.

Download Tenda WiFi App

1. Perform operations as prompted.

Done.

To access the internet with:

• WiFi-enabled devices: Connect to the WiFi network using the WiFi name and password you set.
• Wired devices: Connect to a LAN port (1,2,IPTV/2 or IPTV/3) of the router using an Ethernet cable.

If you completed the configurations using the Tenda WiFi App and want to remotely manage the network, tap on the App home page and use your account to log in.

Scenario 2: Set up as an add-on node

• Please ensure that the router has never been used. If not, reset it first.

• Currently, RX12, TX12, RX12 Pro, TX12 Pro, RX27 Pro, TX27 Pro, Mesh6X, Mesh12X, Mesh 15XP and Mesh21XEP can be networked with each other.

• Place the router in an elevated and open position within 3 meters from your existing node.

• Use the power adapter to connect the router to a power source, and wait until its LED indicator blinks green slowly.
• Press the WPS or WPS/MESH button of the router for about 1-3 seconds. The LED indicator blinks green fast. Within 2 minutes, press the MESH/WPS button of the node of the existing network for 1-3 seconds to negotiate with this router.

When the LED indicator of the router lights solid green, the networking is successful and the router becomes a secondary node in the network. Now you can relocate the router by referring to the following relocation tips:

• Ensure that the distance between any two nodes is less than 10 meters.
• Keep your nodes away from electronics with strong interference, such as microwave ovens, induction cookers, and refrigerators.
• Place the nodes in a high position with few obstacles.

Done.

To access the internet with:
-Wired devices: Connect to the LAN ports of your nodes.
- Wireless devices: Connect to your WiFi network using the WiFi name and password of your existing WiFi network.

FAQ Wall Mounting

Q1: I cannot log in to the web UI by visiting tendawifi.com. What should I do?

A1: Try the following solutions:

• If you are using a WiFi-enabled device, such as a smartphone:
• Ensure that it connects to the WiFi network of the router.
• Ensure that the cellular network (mobile data) of the device is disabled.
  If you are using a wired device, such as a computer:
• Ensure that tendawifi.com is entered correctly in the address bar, rather than the search bar of the web browser.
• Ensure that the computer is connected to the LAN port of the router properly using an Ethernet cable.
• Ensure that the computer is set to Obtain an IP address automatically and Obtain DNS server address automatically.

If the problem persists, reset the router by referring to Q2 and try again.

Q2: How to restore my device to factory settings?

A2: When your device is working properly, hold down the RST or Reset button of your device using a needle-like item (such as a pin) for about 8 seconds, and release it when the LED indicator blinks red fast. When the LED indicator lights solid green, your device is reset successfully.
Q3: When I use the product as a router, I cannot access the internet after the configuration. What should I do?
A3: Try the following solutions:

• Check whether the WAN port of the router is connected to a modem or Ethernet jack properly.
• Log in to the web UI of the router and navigate to the Internet Settings page. Follow the instructions on the page to solve the problem.

If the problem persists, try the following solutions:

• For WiFi-enabled devices:
• Check whether your WiFi-enabled devices are connected to the WiFi network of the router.
• Visit tendawifi.com to log in to the web UI and change your WiFi name and WiFi password on the WIFI Settings page. Then try again.

For wired devices:
- Check whether your wired devices are connected to a LAN port properly.
- Check whether wired devices are set to Obtain an IP address automatically and Obtain DNS server address automatically.

This router can be installed on the wall with two screws. The recommended wall mounting tools are as follows:

[Expansion bolt] Outer diameter: 6.0 mm; Length: 26.4 mm

[Screws] Thread diameter: 3 mm; Length: 14 mm; Head diameter: 5.2 mm

English: Safety Precautions

Before performing an operation, read the operation instructions and precautions to be taken, and follow them to prevent accidents. The warning and danger items in other documents do not cover all the safety precautions that must be followed. They are only supplementary information, and the installation and maintenance personnel need to understand the basic safety precautions to be taken.

• The device is for indoor usage only.
  -For desktop mounting, the device must be horizontally mounted for safe use.
  -If the device supports wall mounting, the device is only suitable for mounting at heights ≤ 2m
• Do not use the device in a place where wireless devices are not allowed.
• Please use the included power adapter.
• The mains plug is used as the disconnect device, and shall remain readily operable.
• Operating environment: Temperature: 0^ - 40^ ; Humidity: (10% -90%) RH, non-condensing; Storage environment: Temperature: -40^ to +70^ ; Humidity: (5% -90%) RH, non-condensing.
• Do not use the power adapter if its plug or cord is damaged.
• Disassembling or modifying the device or its accessories without authorization voids the warranty, and might cause safety hazards.

For latest safety precautions, see Safety and Regulatory Information on

www.tendacn.com.

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www.tendacn.com. Information Safety and Regulatory

Declaration of Conformity

English

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:https://www.tendacn.com/download/list-9.html

Блгарский

ONPOCTEHA EC DEKJAPALUN 3A CbOTBETCTBNE

C HACTOJIOTO SHENZHEN TENDA TECHNOLOGY CO.,LTD. deknapupa,ue yctpoictbotoe b cboTBeCTBVEc DnpekTtBa 2014/53/EC.

LAnocTHnT TeKCT Ha EC DeKlapaunTa 3a CbOtBeTcTBHe MoXe Da CE HAmepn Ha cnEHNHHTepHET aDpec:https://www.tendacn.com/download/list-9.html

Polski

UPROSZCZONA DEKLARACJA ZGODNOSCI UE

Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052

Website: www.tendacn.com

E-mail: [e-mail]

[e-mail] (United Kingdom)

[e-mail] (North America Support)

© 2023 Shenzhen Tenda Technology Co., Ltd. All rights reserved.

V2.0 Keep for future reference.