AquaRite Neo pH - Water pump HAYWARD - Free user manual and instructions

USER MANUAL AquaRite Neo pH HAYWARD

KEEP THIS GUIDE FOR FUTURE REFERENCE

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• WARNING – Carefully read the instructions that appear in this manual and on the device. Failure to comply with the instructions can cause injuries. This document must be given to every pool user, who should keep it in a safe place.

• WARNING – Disconnect the equipment from the mains supply before any intervention.

• WARNING – All electrical connections must be carried out by a qualified approved electrician in accordance with the standards currently in force in the country of installation or, failing this, in accordance with the international standard IEC 60334-7-702.

WARNING – Check that the device is plugged into a power outlet that is protected against short-circuits. The device must also be powered via an isolating transformer or a residual current device (RCD) with a nominal operating residual current not exceeding 30 mA.

• WARNING – Ensure that children cannot play with the device. Keep your hands and any foreign object away from openings and moving parts.

• WARNING – Check that the supply voltage required by the product corresponds to the voltage of the distribution network and that the power supply cables are suitable for the product power supply.

• WARNING – Chemicals can cause internal and external burns. To avoid death, serious injury and/or damage to equipment, wear personal protective equipment (gloves, goggles, mask, etc.) when servicing or maintaining this device. This device must be installed in an adequately ventilated place.

• WARNING – The unit must not be operated when there is no water flow in the cell.

• WARNING – The cell must be located in a well ventilated environment so hazardous accumulation of hydrogen gas does not occur.

• WARNING – To reduce the risk of electric shock, do not use an extension cable to connect the device to the mains. Use a wall socket.

• WARNING – Use, cleaning or maintenance of the device by children over 8 years of age or by people with impaired physical, sensory or mental capacities, or a lack of experience or expertise, should only take place once they have received appropriate instruction and under adequate supervision of an adult who is responsible for them, to ensure the device is handled safely and avoid all risk of danger. This device must be kept out of reach of children.

• WARNING – If the power supply cable is damaged, it must be replaced by the manufacturer, the after-sales service or similarly qualified persons to avoid danger.

• WARNING – The device must not be used if the power cord is damaged. An electric shock could occur. A damaged power cord must be replaced by the after-sales service or similarly qualified persons to avoid danger.

WARNING: Electrical hazard.

Failure to comply with these instructions can result in serious injuries or death. THE EQUIPMENT IS INTENDED TO BE USED ONLY IN SWIMMING POOLS

3a. General view of installation and electricity use 5 3b. Installation on a wall 6 3c. Connecting the electronic circuit board 6 3d. Cabling the box 7 3e. Installing the cell and the mechanical ow switch 8

4. OPERATION OF THE DEVICE 9

4a. View and description of the home screen 9 4b. Electrolysis / hydrolysis menu 9 4c. Conguring the box 10

5. CONNECTING AND CONFIGURING THE OPTIONS 11

5a. Installation and start-up of the pH option 11 5b. Installation and start-up of the Rx (ORP) option 12 5c. Installation and start-up of the temperature option 13 5d. Installation and start-up of the WiFi module 14

12. DECLARATION OF CONFORMITY 17EN

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Neo (LS included) is a chemical water treatment system, water disinfection system, and automatic pH regulator. Remote management is possible using the WiFi or Ethernet options. Water treatment: AquaRite

Neo: Chlorine is produced by electrolysis of water at a low salt concentration. The electrolysis cell produces sodium hypochlorite (liquid chlorine) starting at 3g of salt per litre. The chlorine combats and eliminates the bacteria, viruses and pathogenic agents, and oxidises the organic matter present in the water. The sodium hypochlorite used recombines into salt after a few hours. AquaRite

Neo Low Salinity: It is an effective water treatment method for your pool that uses electrolysis and hydrolysis of salt water. To operate, the salt chlorinator requires a very low concentration of salt (1.5 g salt per litre) in the pool water. The cell produces sodium hypochlorite (liquid chlorine) and free radicals with more powerful disinfection capabilities than sodium hypochlorite. The chlorine and the free radicals combat and eliminate the bacteria, viruses and pathogenic agents, and oxidises the organic matter present in the water. The sodium hypochlorite used recombines into salt after a few hours.

3a. General view of installation and electricity use Maximum consumption and generation

Neo Box ¾ inch flow switch Electrolysis cell Drilling template 4 anchors, 4 wall mounting screws, 4 keyhole hangers, 4 screws for hangers Transparent mount for probe and flow switch and 4 ½ inch plugs.

The lifetime of the cell is 10,000 h under optimal conditions of use. See the chapter on chemical water balance

The quantity of chlorine required to treat a pool correctly varies depending on the number of swimmers, the number of hours of filtration, precipitation levels, the water temperature, and the water cleanliness and maintenance of its chemical balance.

Before installing this product on the filtration system of a pool or of a spa with an adjacent deck or beach made up of natural stones, consult a qualified installer, who will advise you about the type, installation, watertightness (if relevant) and maintenance of the stones placed around a pool containing salt.

Chlorine production (in g/h or %), alarms, the measured pH, Rx and temperature values are visible and updated on the screen. Owner’s Manual accessible via QR code also included with AQR NEOPH Peristaltic pump pH Chip Cable gland 1/2’’ plug 1/2’’ seal Probe holder mount Probe holder pH probe Buffer solutions kit Temperature probe Probe holder Cable gland 1/2’’ plug 1/2’’ sealEN

English English Only use spare parts supplied by Hayward brands

Only use spare parts supplied by Hayward brands

Neo 3c. Connecting the electronic circuit board Remove the black lid by unscrewing the 4 screws using a screwdriver. 3b. Installation on a wall

Without opening the lid, screw the 4 keyhole hangers to the back of the box.

Drill 4 holes in the wall and insert the 4 anchors into them.

Screw the 4 mounting screws to the wall and hang the device vertically with the cell connector positioned at the bottom. The box must be installed in the plant room (dry, temperate conditions, ventilated). Take care, acidic vapour can irreversibly damage your device. Take this into account in the positioning of the treatment product storage containers. Unplug the pool lter pump before you begin the installation. The installation must be performed in compliance with the regulations in effect in the country of installation. The box must be installed at a minimum horizontal distance of 3.5 metres (or more, if local legislation requires it) from the pool, at less than 1 metre from a protected socket, and at less than 4.5 metres from the planned position of the cell. The box must be installed vertically, on a at surface, with the cables orientated downwards. Given that the box is also used for evacuating heat (heat dissipation from the internal components), it is important for space to be left around the four sides of the box. Don’t mount the box behind a partition wall or in a closed environment. Before you x the control box in place in the planned position, check that the power supply cord reaches the protected socket and that the cell cable reaches the planned cell installation position. All metal pool components can be connected to the same earth in accordance with local regulations. (x4) 3d. Cabling the box Connection of inputs: Board Label Description Terminals Input / output type Main ºC Temperature probe A-B-C Red, yellow, black Main COVER / AUX Closed shutter detector D-F Dry contact Main FL1 / FLOW SWITCH Mechanical flow switch E-F Unpolarised dry contact Main SLAVE Terminal for master or slave unit G-F Dry contact Main PH Peristaltic or electromagnetic dosing pump H-I Output voltage 230 VAC 5 A max Main SCREEN Remote screen (option) R Modbus RS465 From top to bottom: red / free / yellow / green / black Main WiFi WiFi or Ethernet module (as an option) S Modbus RS465 From top to bottom: red / free / yellow / green / black Main EXTERN Standard communication connector T Modbus RS465 From top to bottom: red / free / yellow / green / black Main PH pH chip connection, annotation and LED on the left U 5 VDC Main RX rX chip (option) connection, annotation and LED on the left V 5 VDC 6 input terminals for equipment cabling WiFi module Pierce using an M12 drill bit or a cone drill bit

Connect the sensors with great care. A bad connection may irreparably damage the device.

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Neo 3e. Installing the cell and the mechanical ow switch Installing and connecting the cell (see diagram):

• Install the cell mount vertically (if it is installed horizontally, please read the technical information sheet appendices to correctly adapt the box programming).

• Install the cell in a bypass.

• Connect the power supply cable underneath the box using the 4-pin socket, and the gas detector to the RCA socket. Installing and connecting the mechanical flow switch:

• Install the flow switch mount before the cell and on the bypass.

• Screw the flow switch onto the ¾" male thread.

• Connect the red and black cables to the electronic circuit board terminals

The installation has 2 safety features: the mechanical flow switch and the gas detector in the cell. If the device is being installed with 50 mm diameter pipework, please consult the spare parts sheet for the slip adaptor fittings.

The device is designed to be permanently plugged in to a protected socket. The AquaRite

Neo must not be unplugged except to carry out pool equipment maintenance or if the pool must be closed (wintering). When the water parameters are within the recommended ranges, you can start up the device. 4b. Electrolysis / hydrolysis menu 4a. View and description of the home screen Pol 1 Pol 2 Cover Low Flow

Electrolysis / Hydrolysis: Programming of electrolysis/ hydrolysis functions. Shock treatment: Continuous ltration for 24 hours at maximum intensity. Automatic return to the programmed ltration mode. During the shock treatment, ORP control can be deactivated. Cover : Reduction in % chlorine production when the cover is closed. When the cover is closed, it is not necessary for the electrolysis to operate at 100%. Adjust the % reduction in chlorine production. Level: Production of chlorine (g/h) desired for electrolysis. Production of chlorine (%) desired for hydrolysis.EN

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Only use spare parts supplied by Hayward brands

Neo Time info:the system registers the accrued hours of operation of the cell and displays this value on this screen. The number in brackets corresponds to the number of counter resets. System info: information about the available software version of the TFT screen and the power module. The node ID required for conguration of the system WiFi connection is also indicated. 4c. Conguring the box Language:setting of the preferred language.Date and time: setting of the day and time.Screen: adjustment of screen brightness (0-100 %), programming of screen on / off times and of display of the main screen.Sound:programming of the sound emission systems for the functions: Keyboard (pressing a button), warnings (urgent messages), alerts (operational alarms). Password: access to the user menu can be protected with a password. Key in a combination of 5 buttons and the system will memorise them. If you forget your password, request the “master-password” from your installer or your supplier.

5. CONNECTING AND CONFIGURING THE OPTIONS

5a. Installation and start-up of the pH option

Open the lid, and connect the pH CHIP card to the PH slot (see section 3C).

Connect the dosing pump to the pH terminal using a cable gland (see sections 3C and 3D) and close the lid.

Install the probe and its mount in the pipework, and connect the probe to the box (see section 3D).

Follow the pH kit instructions to inject liquid.

Turn the box off and on using the switch.

The Measures menu appears automatically to enable the setpoint to be congured and to perform the calibration. Operation of the liquid pH dosing pump:

• The pump starts up according to the setpoint set in the Measures - Setpoints - pH acid menu (setpoint < pH of water).

• By default, the maximum dosing time is 120 mins to avoid acidication of the water (AL3).

• A proportional injection method is used: 10 minutes ON (variable as a function of the difference between the value measured and the setpoint) + 5 minutes OFF (xed).

• A change of dosing mode from acid to alkali is possible (contact your installer).

• The pump is equipped with a stop/start switch.

The lifetime of the probe is 1 year. We recommend that you change it every year.

The Santoprene tube of the peristaltic pump has a lifetime of 2 years. We recommend that you change it once a year. We recommend injection of sulphuric acid to avoid corrosion and gases. Conguring the pH setpoint: Measures:Adjustment of setpoints. Setpoints: Setpoints for each of the measurements.Determination of setpoints: Conguration of the ideal levels for each parameter. The default value is 7.2.EN

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Only use spare parts supplied by Hayward brands

Neo 5b. Installation and start-up of the Rx (ORP) option

Open the lid, and connect the RX CHIP card to the Rx slot (see section 3C).

Install the probe and its mount in the pipework, and connect the probe to the box (see section 3D) and close the lid.

Turn the box off and on using the switch.

The Measures menu appears automatically to enable the setpoint to be congured and to perform the calibration. Operation of the ORP module:

• When the redox (ORP) option is connected, the electrolysis cell starts up whenever the measured redox value drops below the setpoint.

The lifetime of the probe is 1 year. We recommend that you change it every year.

Always begin the calibration procedure with a calibration reset. Conguring the rX setpoint: Calibrating the pH probe: Measures: Adjustment of setpoints. Setpoints: Setpoints for each of the measurements. Determination of setpoints: Conguration of the ideal levels for each parameter. The default setpoint value is 700 mV. Offset: Manual calibration: with this method the probes can be calibrated using 1 point (no buffer solution) – recommended only in the case of small measurement differences. Without removing the probe from the water, adjust the measure displayed using the plus/minus buttons so that it coincides with the reference value (photometry or other measurement device). pH calibration: Calibration of the pH probe: recommended every 2 months during the season the pool is in use. Buffer: Calibration using buffer solutions (pH7 / pH10 / neutral buffer solutions): follow the 7-step instructions which appear on the screen (the Step 1 / 7 screen corresponds to step 1). Reset cal: The Reset Cal option deletes all calibrations performed previously. Offset: Manual calibration: with this method the probes can be calibrated using 1 point (no buffer solution) – recommended only in the case of small measurement differences. Without removing the probe from the water, adjust the measure displayed using the plus/minus buttons so that it coincides with the reference value (photometer or other measurement device). 5c. Installation and start-up of the temperature option

Open the lid and connect the temperature probe using a cable gland (see sections 3C and 3D) and close the lid.

Congure the temperature probe in the box.

The value of the temperature appears at the top right of the screen. Conguring the temperature probe in the box:

Always begin the calibration procedure with a calibration reset. Calibrating the Rx (ORP) probe: Rx calibration: Calibration of the RedoX probe: recommended every 2 months during the season the pool is in use. Buffer: Calibration using a buffer solution (465 mV buffer solutions). Follow the 4-step instructions which appear on the screen (the Step 1 / 4 screen corresponds to step 1). Reset cal: The Reset Cal option deletes all calibrations performed previously. Go to System settings and press OK Go to Service Menu and press OK Enter the password: Contact your installer Go to Extra Settings and press OK Go to the Temperature menu, select Standard and press OK to conrm the selection.EN

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Only use spare parts supplied by Hayward brands

Neo WiFi: Select WiFi to scan the networks within reach of the module. The search is done automatically. Select the desired network that is within reach of the WiFi module.Enter the password for this network using the keypad. To conrm, press OKEnter AP: If the network is not found automatically, manually enter the name and the password of the desired network.System settings: If you wish to congure the settings in more detail. By default, leave DHCP = ON.Status: Verify the status of your connection. Display the exchanges of data received from and sent to the servers.

Once the module is connected to the WiFi network with the two LEDs continuously on (xed), you can register yourself at poolwatch.hayward.fr or on the app Hayward Poolwatch. Make sure you have your Node ID (in the power module menu) and follow the registration process. You can scan the QR code and copy/paste it into the registration form. Once you have registered, you can supervise and manage all the parameters in your box remotely with Hayward PoolWatch. 5d. Installation and start-up of the WiFi module

Open the lid and pierce the box with a 16.5 drill bit (see section 3D).

Pass the WiFi cable connector through this, position the cable gland.

Connect the white WiFi connector to the WiFi slot (see section 3C) and close the lid.

Congure the WiFi connection in the box and on your telephone or on the website. Conguring the connection on your telephone and/or the website:

Check that the 2 LEDs of the WiFi module are continuously on before connecting via the app or the website.

The Hayward Poolwatch app is available on the App Store and Google Play and is free.

7. CHEMICAL WATER BALANCE

The water must be balanced manually BEFORE the device is started up. The following table summarizes the concentrations recommended by Hayward. Your water should be checked regularly to maintain these concentrations and minimize surface corrosion or deterioration.

6. DESCRIPTION OF MESSAGES / ALARMS

• Only WiFi networks with a frequency of 2.4 GHz are accepted by the module. P1/P2 Cell operation polarity. The cell automatically reverses its polarity to perform self-cleaning. COV The cover detector indicates that the cover is closed. Production is automatically reduced to the value registered in the Electrolysis menu. FL1 / FLOW Lack of flow through the installation. Check the mechanical flow switch and the gas detector and make sure the pressure is correct. - Check the mechanical flow switch and the gas detector. - Check that the filtration pump works. - Check that nothing is obstructing the pipes (valve is closed, strainer or prefilter are full, etc.). - Check that the 4A fuse is not faulty. LOW The device is not reaching the desired level of production. This may be due to several factors: - a lack of salt - scaled cell - exhausted cell (check the time counter) - low water temperature AL3 The maximum allowable time for the pH setpoint to be reached has ended. The acid pH dosing pump has been stopped to avoid excess dosage and acidification of the water. Make the following checks: - Check that the liquid pH container is not empty. - Check that the pH value read on the machine corresponds to the pH of the pool (use a pH analysis kit). If this is not the case, calibrate the pH probe or change it, if necessary. - Check that the pH pump is operating normally. - Check the correction time setting. To make this message disappear and re-start the dosing, press and hold “back” for 3 seconds. Chemistry Recommended concentrations Salt 3 g/L / 1.5 g/L for low salinity modelsFree chlorine 0.5 to 2.5 ppmpH 7.2 to 7.6Cyanuric acid(Stabilizer)20 to 30 ppm max. (Add stabilizer only if necessary)0 ppm in indoor poolTotal alkalinity 80 to 120 ppmWater hardness 200 to 300 ppmMetals 0 ppmLangelier index -0.2 to 0.2 (preferably 0)EN

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Only use spare parts supplied by Hayward brands

No display Check the connection cable between the display and the control box. Check that the 4A fuse is not defective (located inside the control box). Check the power supply: 220-230 V 50/60 Hz. If the problem persists, contact your pool installer/builder. Excessive chlorine Check and/or adjust the chlorine production setting. If your pool has an automatic ORP control system, check the ORP setting. Check the ORP probe and calibrate, if necessary. Salt chlorination does not reach the required production rate Check the concentration of salt in the water (depending on the model). Check the condition of the cell (it may be dirty or covered in scale). Clean the cell according to instructions. Check the ow switch and clean if necessary. Check that the cell is not worn (contact your pool installer/ builder). Cell scaled up in under a month Very hard water with high pH and total alkalinity (balance and adjust the pH and total alkalinity of the water). Check that the system automatically changes polarity (see display). Impossible to attain a free chlorine level of 1 ppm Increase the ltration time. Increase the chlorine production rate of the electrolysis. Check the concentration of salt in the water (see table Chemical water balance). Check the level of isocyanuric acid in the pool (see table Chemical water balance). Check that the reactive agents in your test kit are not out of date. Adjust the chlorine production according to the temperature and the number of pool users. Adjust the pH to ensure that it is always below 7.8. White akes in the pool This occurs when the water is unbalanced and very hard. Balance the water, check the cell and clean it, if necessary. Changing the battery Unscrew the cover using the 4 screws and locate the battery (see image). Change the battery (CR2032 type). Screw the cover back on using the 4 screws.

If the cell is installed horizontally, the cell gas detector safety feature must be deactivated. Follow these steps:

products are covered for manufacturing defects or material defects for a warranty period of 3 years as of date of purchase. Proof of purchase, indicating the date of purchase, must be provided with all warranty claims. We would therefore advise you to keep your invoice. The HAYWARD

warranty is limited to repair or replacement, as chosen by HAYWARD

, of the faulty products, provided that they have been used in compliance with the instructions given in the corresponding user guides, provided that the products have not been altered in any way, and provided that they have been used exclusively with HAYWARD

parts and components. The warranty does not cover damage due to frost and to chemicals. Any other costs (transport, labour, etc.) are excluded from the warranty. HAYWARD

may not be held liable for any direct or indirect damage resulting from incorrect installation, incorrect connection, or incorrect operation of the product. In order to claim on a warranty and in order to request repair or replacement of an article, please ask your dealer. Equipment returned to our factory will not be accepted unless prior approval has been given. Wearing parts are not covered by the warranty. The following wearing parts of the salt chlorinator must be maintained in accordance with their estimated lifetime: - Titanium cell: 8,000 hours - Set of seals (titanium cell, probe mount): 2 years - Santoprene tube (peristaltic pump) - Membrane (electromagnetic pump): 2 years - Probe (pH, ORP, conductivity, free chlorine): 1 year (warranty 6 months) Provision regarding professional waste from electrical and electronic equipment (WEEE). In compliance with directive 2012/19/EU regarding the management of waste from electrical and electronic equipment, this device must be disposed of at a waste sorting site. ==> for more information contact your dealer. Good management of waste from electrical and electronic equipment contributes to the prevention of damage to the environment and human health. In compliance with Regulation (EU) 2023/1542 of the European Parliament and of the Council of 12 July 2023 on batteries and accumulators and waste batteries and accumulators, amending Directive 2008/98/EC and Regulation (EU) 2019/2020 and repealing Directive 2006/66/EC, the symbol that accompanies this manual indicates that the battery incorporated into the device must be disposed of via waste sorting. When the battery reaches the end of its life, it must be removed and disposed of at a waste sorting site. Instructions for replacement of the battery are given on the previous page. This product complies with the following regulations: - LVD Directive 2014/35/EU, IEC 60335-1:2020, EN IEC 60335-1:2023+A11:2023, EN 62233:2008 + IPX4, - EMC Directive 2014/30/EU, EN IEC55014-1:2021, EN IEC 55014-2:2021, EN IEC 61000-3-2:2019+A1:2021, EN 61000-3-3:2013+A1:2019+A2:2021+AC:2022-01. - RoHS 2011/65/EU - Amendment (EU) 2015/863, Regulation (EU) 2024/1781 - WEEE. In compliance with Regulation (UE) 2023/988 on general product safety, Hayward

provides its customers with the following email address as a contact address for all questions and problems relating to the safety of its products: eu-productsecurity@hayward.com.

11. ENVIRONMENTAL INFORMATION

12. DECLARATION OF CONFORMITY

Go to System settings and press OKGo to Service Menu and press OKGo to Extra param. and press OK.Go to the Flow ctrl menu and select Paddle (2). Press OK to conrm the selection. By default, the box is set to Paddle or gas (3).Enter the password:Contact your installerEspañol

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4. WERKING VAN HET APPARAAT 9

8. PROBLEEMOPLOSSING 16

4. WERKING VAN HET APPARAAT

8. PROBLEEMOPLOSSING

Neo130 131 NOTESNOTESHayward is registered trademarkof Hayward Holdings, Inc.© 2025 Hayward Holdings, Inc. www.hayward-pool.co.uk join us and follow