Narwal Freo Pro - Robot vacuum

Freo Pro - Robot vacuum Narwal - Free user manual and instructions

Find the device manual for free Freo Pro Narwal in PDF.

📄 28 pages English EN Download 💬 AI Question 14 questions ⚙️ Specs
Notice Narwal Freo Pro - page 3
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Suction Power8,500 Pa
Mopping SystemReuleaux Triangle Double Pad
Mop Rotation Speed180 rpm
Mop Pressure6 N to 8 N
Dustbin Capacity800 ml
Disposable Bag Station1 L (up to 7 weeks without intervention)
Obstacle Climbing2 cm
Robot Height107 mm
Mop DryingHot Air 40 °C
NavigationLiDAR + Front Structured Light
Wash Water Flow3 Adjustable Levels
Anti-Tangle SystemZero-Knot Floating Brush
Compatible Voice AssistantsAmazon Alexa, Google Assistant, Apple Siri
Built-in Voice AssistantHey Nawa
Carpet Detection and ProtectionAutomatic Mop Lifting
Cleaning IntelligenceIA DirtSense (automatic re-cleaning of dirty areas)
Edge and Corner CleaningEdgeSwing Technology

Frequently Asked Questions - Freo Pro Narwal

What is the suction power of the Narwal Freo Pro?
The Narwal Freo Pro offers a suction power of 8,500 Pa, sufficient to capture fine dust, pet hair, and debris on hard floors as well as carpets. The robot automatically adjusts its mode according to the detected surface.
How does the Narwal Freo Pro prevent wetting carpets?
Thanks to the automatic carpet detection, the robot raises its triangular mops as soon as it approaches a carpet or rug. This function fully preserves textile surfaces during hard floor washing cycles.
How does the anti-tangle system of the Narwal Freo Pro work?
The Freo Pro combines a floating zero-knot central brush and side brushes with automatic detangling. Long hair and fur are directly sucked into the bin without wrapping around. Narwal certifies a 0% tangle rate and a 100% hair removal rate.
What does the Narwal Freo Pro base station do?
The station provides complete hands-free maintenance: it automatically empties the dustbin (up to 7 weeks without intervention), washes and dries the mops with hot air (40 °C) after each session, and releases antibacterial tablets into the washing water to eliminate bacteria and odors.
Can the Narwal Freo Pro cross thresholds or obstacles on the floor?
The Narwal Freo Pro crosses thresholds and obstacles up to 2 cm high. It is recommended to pick up cables and small objects on the floor before starting to avoid any blockage.
How long does it take the Narwal Freo Pro to clean an apartment?
In tests, the Freo Pro vacuums and washes about 83 m² in just under two hours. The duration varies depending on the room configuration, the number of obstacles, and the selected mode (vacuum only, wash only, or both combined).
How does the DirtSense technology of the Narwal Freo Pro work?
The DirtSense AI analyzes in real-time the level of dirt detected by the robot's sensors. If an area is deemed insufficiently clean, the Freo Pro automatically revisits it until the required cleanliness threshold is reached, without any manual intervention.
Is the Narwal Freo Pro compatible with voice assistants?
Yes, the Narwal Freo Pro works with Amazon Alexa, Google Assistant, and Apple Siri. It also integrates the proprietary voice assistant Hey Nawa to start, pause, or recall the robot to the base with simple voice commands.
How do I create a map of my home with the Narwal Freo Pro?
The Narwal app (iOS and Android) guides the installation and Wi-Fi connection. During the first pass, the robot automatically maps your home using its LiDAR sensor coupled with front structured light. From the app, you can then define no-go zones, priority rooms, and cleaning schedules.
What should I do if the Narwal Freo Pro does not return to its station?
Ensure the station is placed on a flat surface and cleared with at least 0.5 m around each side. Make sure the robot is not blocked and that the Wi-Fi connection is active. If the problem persists, restart the robot from the app or via the physical button, then manually initiate a return to the base.
How do I maintain the triangular mops of the Narwal Freo Pro?
The station automatically washes and dries the mops after each cycle. A complementary manual rinse under running water is recommended regularly. Replace the pads every 3 to 6 months depending on usage intensity.
Do I need to fill a water tank before each cleaning?
Yes, the station's clean water tank must be filled manually. Remember to empty the dirty water tank after intense sessions. The frequency of filling depends on the cleaned surface and the selected water flow level (3 levels available).

User questions about Freo Pro Narwal

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How to disable the child lock on the Narwal Freo Pro vacuum robot?
Frequently Asked Questions - 27/04/2026
Response Notice-Facile

The child lock on the Narwal Freo Pro prevents accidental use of the robot. There are two methods to disable it.

Method 1: Via the power button (physical method)

  • Make sure the robot is turned on.
  • Locate the power button on the top of the robot.
  • Press and hold this button for about 3 seconds until you hear a beep or the indicator changes.
  • Release the button to disable the child lock. The robot will now operate in normal mode.

Method 2: Via the Narwal app (recommended)

  • Open the Narwal app on your phone.
  • Go to the settings of your Freo Pro robot.
  • Select the Settings option then Security or Child Lock.
  • Disable the toggle to turn off the child lock.

Once the child lock is disabled, you will be able to use all the buttons and features of the robot normally, including controls via the app and the docking station. If you have trouble accessing the app, make sure your robot is properly connected to WiFi and that the app is up to date.

Respond (be the first)
How to disable voice recognition on the Narwal Freo Pro vacuum robot?
Frequently Asked Questions - 12/04/2026
Response Notice-Facile

To disable voice recognition on your Narwal Freo Pro vacuum robot, follow the steps below:

  1. Turn on your Narwal Freo Pro vacuum robot.
  2. Open the Narwal mobile app associated with your device on your smartphone.
  3. Make sure your robot is properly connected to the app.
  4. Go to the Settings or Preferences menu in the app.
  5. Find the Voice Recognition or Voice Command option.
  6. Disable this option to turn off voice recognition.

Once this operation is completed, your robot will no longer listen to voice commands. If you encounter difficulties, check that your app and the robot's firmware are up to date.

Respond (be the first)

Download the instructions for your Robot vacuum in PDF format for free! Find your manual Freo Pro - Narwal and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. Freo Pro by Narwal.

USER MANUAL Freo Pro Narwal

The manal may be updated from time to time based on product updates and user feedback. Please scan the CR codes below to browse the official websites and view the latest version.

In case of any problem in using the product, please contact: Kuroval after-sales customer service through the following ways: Customer service email:

supportnglobalharwalcomNortAmical

support k@gocal narwa.com (Sout Korea)

*For other countries, please refer to the after-sales contact information provided by your local vendors.

We wish you a personal experience!

Nouovousouhaitorsarebome experience!

CONTENTS CONTENU

en 02

es 06

ko 10

ja 14

fr-ca 18

zh-tw 22

Narwal Freo Pro - CONTENTS CONTENU - 1
WWW.NARWAL.COM

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Electronic version of this user manual

Eskronne Ronsenies Benueherhandbuch

Regional Availability and Compatibility

Based on user experience consideration and relevant legal and compliant requirements, Narval products normally sold by Narwal (and its authorized retailers) are only available for use and after-sales service support. In the country or region in which they were originally sold. If a product is shipped to any other countries or regions you might not be able to use the Narval App to hand the product or perform real-time operations. We recommend that you consider the technical values of the Narval product from Narval or its authorized distributors in order to explain the local product use and service experience.
For avoidance of doubt, Narwi products sold by Narwi (and its authorised retailers) in the IRC are only available for use and after sales service support in the PRC (for this purpose, excluding HongKong, Mosa and Taiwan).

1 Product At A Glance

1.1 Check List

Main parts

Narwal Freo Pro - Product At A Glance - 1
Robot×1

(including dust bag 1 ,mopping module × 2

Narwal Freo Pro - Product At A Glance - 2
Base station × 1

Including cleaning base × 1 cleaning tray × 1

clean water tank × 1 dirty water tank × 1

Accessories

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Side brush × 2 (Accessory)

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(Accessory)

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Base station power cord×Dust bin×1

1.2 Robot Accessory

Front (top cover closed)

Radar sensors

Structured light forward sensor

Bumper (pressure) sensor

Front (top cover open)

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Disposable dust bag

Dustbinfilter Dustbinopenbutton

RESET button
Top cover slot

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Dust bag snap

Dustbag filter

Robot bottom

Infrared ranging and anti-drop sensor 5

Ultrasonic carpet sensor

Nameplate (S/N included)

Zero-Tangling Floating Brush

Mopping module × 2

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Slide brush 2

Drive wheel 一 ^ 一 2

Moppad 2

Mop base × 2

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1.3 Base station Front (lid closed)

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Front (lid open)

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Back

1.4 Buttons and indicators Robot buttons

ButtonAction Function
Start/StopShort pressStart/pause/resume the current task
Press and hold for 2sPower on/off
RecallShort pressReturn to the base station
Press and hold for 2sTurn On/Off Child Lock
ResetShort pressEnter the pairing mode
Press and hold for 5sUnbind the account and clear user data
Press and hold for 10sRestore factory settings

Base station buttons

Button Action Function
Short pressStart/pause/resume the current task
Double clickStart/cancel pop washing
Press and hold for 2sEnd current task
Press and hold for 10sEnter/exit the pairing mode
Short press for 5 consecutive timesRefresh/discharge self-check

Base station indicators

Indicator Meaning
OffStandby/drying/disinfection underway
SteadyTaskunceroway (cleaning/mapping/mop washing/recalling)
Slow flashingPairing/updating/revill/discharge self-check underway
Fast flashingError/disconnected

2. Get Ready Before Use

(1)Install the side brushes

Press side brushes into the slots as indicated by color until they click into place.

(2)Remove the anti-collision foam

Open the robot top cover and remove the anti-collision foam.

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Narwal Freo Pro - (2)Remove the anti-collision foam - 2

(3)Place the base station

Plug the power cord into the socket on the back of the base station and connect it to a power outlet, and leave an open space of at least 0.45m in front of the base station for the robot to enter and leave the base station.

Note: If the base station is placed tilted or there are table legs, curtains and ornaments around, the robot's obstacle avoidance function may be triggered, affecting its only end and exit.

Narwal Freo Pro - (3)Place the base station - 1

(5) Add clean water

Before mopping, add water to the clean water tank for mop washing.
- Open the case station lid. Take out the clean water tank, snap it open and fill it with clean water.
- Snap the tank shut and put the water tank back into the basq station.

NOTE: DO NOT add any third-party detergents or disinfectants into the clean water tank to avoid product damage.

Narwal Freo Pro - Add clean water - 1

(4)Add floor cleaning tablet

Add a Floor cleaning tablet to the clean water tank. Note. Cleaning Tablet should be purchased separately.

Narwal Freo Pro - (4)Add floor cleaning tablet - 1

(6)Boot settings

Push the robot into the base station with side brushes facing outward. The base station will beep once to indicate that charging is successful and the robot will turn itself on and prompt a voice message.

Narwal Freo Pro - (6)Boot settings - 1

(7)Connect and bind the robot in the App

Download the Narwal App and follow the instructions for connecting and binding the robot.
1. In the App device page, tap "Settings" > "Device" and then press hold "Practical Readout" for 20 sec to select the device, any command.
The power-saving mode is only available in North America.

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3. How to Use

Before using the robot, please make sure you have finished the installation and base station setup in Chapter 2.

3.1 Organize the home environment

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A cut away the clutter on the floor, e.g. scattered red cables, rags, slippers, clothes, and books/sleeppers, clothes and towels

Narwal Freo Pro - Organize the home environment - 2

C. Leave other doors closed and install the fence to prevent the robot from entering elevated or low areas.

Narwal Freo Pro - Organize the home environment - 3

E. DON NOT stand in front of the robot, on the threshold, or in narrow aisles to avoid omission.

3.2 Mapping

Before cleaning a new home, the robot needs to explore the environment and create a map. Before first-time cleaning, you can trigger mapping by short pressing the [Start/Stop] button on the base station or tapping [Start Mapping] in the App.

1Once a map is created, it can be edited in the App
2. Please do not move the base station after a map is created, or you have to restart mapping. If large furniture in your home is rearranged it is recommended to create a zoom map.

3.3 Cleaning

Select cleaning modes

The product comes with four built-in cleaning modes: Vacuum, Mop, Vacuum and Mop, and Vacuum then Mop. You can select and adjust parameters like cleaning cycles, suction, and mop humidity for each mode in the App.
Note: Before any task that includes vacunming, please make sure that the robot top cover is proper in place to avoid any vacunming error.

Set Freo Mind

The Freo Mind is an intelligent cleaning assistant. You can select the cleaning mode and then activate Freo Mind in the App. When the Freo Mind is enabled, the robot can:
- set cleaning parameters based on the environmental data collected by sensors;
-ennance edge-to-edge cleaning

Start cleaning task

You can start the robot for cleaning in three ways:

  • Short press the [Start/Stop] button on the robot to start cleaning. The robot will activate the Vacuum Mode by default;
  • Short press the [Start/Stop] button on the base station to start cleaning. The robot will activate the Vacuum and Mop Mode by default;

Note: You can adjust the default cleaning mode for pressing buttons on the base station and set more cleaning parameters in the App.

Pause/resume the current task

You can pause/resume the current task in this:
- Tap - Pesuil - Resume button in the App;
- Short press the Start/Stop button on the robot; - Short press the Start/Stop button on the base station.

Mop washing

If the robot is set for multiple mopping runs or the area for cleaning is large, the robot will automatically return to the basing position for non-washing.

The number of mopping runs and returns can be modified in the App before cleaning starts, and cannot be modified during the current cleaning task.

End current task

The robot will navigate itself back to the base station when cleaning ends. You can view the current cleaning report in the App. You can manually end the task in the following three ways:
- Press and hold - Finish button for 2s in Eco App. - Short press the Home button on the robot

Mop Drying

After the last mopping run, the robot will return to the base station for mop washing and drying. The drying time can be modified in the App.
You can also start mop washing and drying manually in the following two ways:
- Tap - Mop Washing & Drying button in the App:

4. Parameters

4.1 Specifications

Robot(YJCC023)Base Station(YJCB023)
Dimensions: 350*350*107 mmDimensions: 415*370*434 mm
Weight: 4.25 kgWeight: 8.5 kg
Wireless Connection: 2.4GHz, 802.11b/g/n
Charging time: About 3 hoursRated power: 60W
Rated voltage (working): 14.4V= (lithium ion battery, >5000mAh)Rated output: 20V= 2.25A
Rated input: 20V= 2.25A
Wi-Fi
Protocol: IEEE 802.11b/g/n
Frequency Range: 2412-2472MHz
Max. Transmitter Power (EIRP): ≤20dBm
BluetoothBluetooth
Protocol: BLE 5.0Protocol: BLE 5.0
Frequency Range: 2402-2480MHzFrequency Range: 2402-2480MHz
Max. Transmitter Power (EIRP): ≤10dBmMax. Transmitter Power (EIRP): ≤10dBm
Battery (Robot)
Battery Pack Quantity Per Pack:1 pcs
Battery Type:Rechargeable Li-ion Battery
Nominal Voltage:14.4V=
Quantity of Battery Coils Per Battery Pack:8 pcs
Rated Capacity, Rated Energy:5000mAh, 72Wh

es

m = 311

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fr-ca

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Brosse laterale x2 (Accessory)

(2)Retirez la mousse anti-collision

m = 311 ;

限用物管含有情况揭示明表
Declaration of the Presence Condition of the Restricted Substances Marking

設備名稱Equipment name:拖拖一體機器人Robot Vacuum and mop型號(型式)Type designation (Type):YJCC023(with Charging Station YJCBO23)
單元Unit限用物管及其它化学認證Restricted substances and its chemical symbols
铅Lead(Pb)汞Mercury(Hg)镉Cadmium(Xd)六氟锌Hexavalent chromium(CrHg)多溴聯苯Polybrominated biphenyls[PbB]多溴二硫化Polybrominated diphenyl ethers[PBDE]
電路板-
金屬件-
鋼體
電池
配件

備考1. '超出0.1wt%及'超出0.01wt%’指限用物之百分比含量出百分比含量基平值
Note 1: "Exceeding 0.1 wt %" and "exceeding 0.01 wt %" indicate that the percentage content of the
restricted substance exceeds the reference percentage value of presence condition.
備考2. 係指該項限用物置之百分比含显未超出百分之百含显基準值
Note 2: "C" indicates that the percentage content of the restricted substance does not exceed the
percentage of reference value of presence
備考3. 一係指該項限用物置為排除項目
Note 3:The"indicates that the restricted substance corresponds to the exemption.SJ/T11364的规定编制

Narwal Freo Pro - (2)Retirez la mousse anti-collision - 1
WWW.NARWAL.COM

Manufacturer/Fabricant: Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.

Address/Adresse: Room A2901, Yunzhongcheng, Building 1, Vanke Yuncheng VI, Dashi 2nd Road, Xili Community, Xili Street, Nanshan District, Senzhen, Guangdong, China

Narwal Freo Pro - (2)Retirez la mousse anti-collision - 2

Copyright © 2025 Yunjing Intelligence Innovation (Shenzhen) Co., Ltd. All Rights Reserved.

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Product information

Brand : Narwal

Model : Freo Pro

Category : Robot vacuum