Botvac D7 Connected - Vacuum Cleaner Neato Robotics - Free user manual and instructions

USER MANUAL Botvac D7 Connected Neato Robotics

Meet Your Neato Robot Congratulations on your new robot vacuum – now “connected” in your smart home so you can manage your floor cleaning from a smartphone or tablet. This guide will help get your robot set up and connected via the Neato app. You’ll also find some important information on operating and maintaining your robot for best performance. Then relax. Your robot will let you know when your floors are clean. Any problems? Just let us know. We are here to help. www.NeatoRobotics.com/Support In order to ensure the best possible experience with your Neato robot, please note the following to minimize any risk of damage to household furnishings or belongings. Please observe your Neato robot during the first few cleaning runs, and make any adjustments to the cleaning environment to optimize navigation.

• Neato robots have a smart navigation system that avoids obstacles. However, the robot may occasionally bump into furniture, objects, pets, and people. Therefore, if you have special objects that could potentially be damaged by the bumping, remove these objects from the room or use boundary markers.

1 Laser Cover 2 Top 3 Dirt Bin and Filter 4 Handle 5 Start Button 6 House Clean Icon 7 Spot Clean Icon 8 Battery Icon 9 Wi-Fi Icon 10 Front Bumper 11 Boundary Marker (included in some models) 12 Charge Base 13 Brush 14 Wall Following Sensor Window 15 Side Brush (available on specific models only) 16 Wheels 17 Drop Sensor Window 18 Brush Guard 19 Battery Door 20 Maintainance Tip Label 21 Robot Label 22 Charging Contacts 23 Upgrade Cable (included in some models) 24 Cleaning Tool (included in some models)

HOUSE CLEAN LED shows:

• House Clean Error SPOT CLEAN LED shows:

• Spot Clean Error WI-FI LED shows:

• Wi-Fi connection status during pairing

• Battery Errors NOTE: Icon light details are described later in this user guide. Requirements: You need Wi-Fi, an iOS or Android phone or tablet, and a Neato account (free) in order to use some features. (filter may vary by model) English Start Button & LED Lights

TIPS To keep your robot out of places you don’t want it to go, set down boundary markers (included in specific models, however Neato Boundary Markers are compatible with all Neato robots), or set “No-Go” Lines in MyFloorPlan. You can use scissors to cut boundary markers to a shorter length. You can use removable tape to keep boundary markers flat on the floor. To do a Reset of the Neato robot, press and hold the Start button for 15 seconds, and all the lights will turn o. Press Start button once more to turn the robot back on. The Spiral Combo brush oers superior pick-up of pet hair and is ideal for homes with multiple types of flooring. Shiny surfaces and black floors might cause navigation issues. Before connecting your robot to your Neato account, view the How-To Video online at www.NeatoRobotics.com/Support. Important Items and Tips IMPORTANT ITEMS Keep your robot away from liquids and wet areas. Move or cover pet bowls and plant trays. Clear the area of small items such as toys and clothing. Tie up wires, curtains, and other low-hanging items. Thick carpet on top stair may aect the ability of the robot’s navigation system to prevent falls (top stair with low pile carpet is OK). To make sure your robot sees the drop, place boundary markers 6 inches/15cm from the edge of the stair. Keep your Neato robot inside the house. It was not designed for outdoor cleaning or freezing temperatures. IMPORTANT: Please observe your Neato robot during the first few cleaning runs, and make any adjustments to the cleaning environment to optimize navigation. Also, while Neato robots have a smart navigation system that avoids obstacles, the robot may occasionally bump into furniture, objects, pets, and people. Also, Neato robots will not always avoid small objects (for example, socks or jewelry) or cords on the floor. Therefore, if you have special objects that could potentially be damaged by the bumping, remove these objects from the room, or use boundary markers. Similarly, the Neato robot’s rotating brush operates like a regular upright vacuum cleaner, so do not use the Neato robot on floors or rugs (e.g., with fringes) that you would not use a regular upright vacuum on. Neato Robotics is not responsible for any damage to furniture, objects, rugs, or flooring.5 Start Button & LED Lights English ROBOT IS: LED COLOR WHAT IT MEANS Cleaning Solid Green Battery level is normal Solid Yellow Battery level is low and must be charged before a new cleaning can be started Solid Red Battery level is low and robot must return to charge base Charging Green (Solid or pulsing) Battery is charging and robot can start cleaning Pulsing Yellow Battery is fast-charging and must complete before cleaning can start Pulsing Red Battery level is low and must be charged before a new cleaning can be started

LED COLOR WHAT IT MEANS

Soft Glowing Blue Robot is in Pairing Mode Fast Blinking Blue* Pairing to Neato app/account Fast Blinking Red Error Connecting Solid Blue Pairing Successful No Light Robot Oine – please connect to access additional features BATTERY LED WI-FI LED *if you’ve already paired, Fast Blinking Blue means the robot has lost connection. The robot could be out of range, your Wi-Fi network may be down, or another Wi-Fi issue could have occurred. If out of range, the robot will automatically reconnect when it comes back within range. Otherwise, check your router to make sure it’s operating normally.ACTION HOUSE CLEAN LED SPOT CLEAN LED Start Cleaning Press Start Button 1x for house cleaning Solid Blue Press Start Button 2x for spot cleaning Solid Blue Pause/ Resume Cleaning Press Start Button during cleaning to pause robot Pulses while paused in House Clean Pulses while paused in Spot Clean Press Start Button again to resume cleaning Solid Blue Solid Blue Cancel Cleaning (When Paused) Press & hold Start Button for 5 seconds to cancel cleaning Robot & LEDs turn o & robot plays a tone Robot & LEDs turn o & robot plays a tone HOUSE CLEAN and SPOT CLEAN LEDs

• NOTE: if LED light is Blinking Red or Solid Red, your robot needs robot maintenance or your robot has a navigation issue. Please check the troubleshooting section of this guide. Start Button & LED Lights6 HOUSE CLEANING In normal operation, the Neato robot comes o of its base, explores its surroundings, and starts cleaning. It starts cleaning in sections approximately 15’x15’ depending on layout and furniture in the room. It will continue to clean section by section until the entire area is cleaned. Your Neato robot will also try to clean one room fully before moving on to the next, assuming it can detect your doorways. If it cleans a partial room, your Neato robot will come back to finish the room before finishing the complete job.

AUTO CHARGE AND RESUME

If the area the Neato robot is attempting to clean is very large, the robot will return to its base mid-cleaning to recharge. Once recharged, it will return to finish where it left o.

SINGLE ROOM CLEANING

If you just want to clean a single room, you can manually place your robot in the room, press the start button, and close the door. Your Neato robot will clean the room and return to where you originally placed it in the room. When the robot has finished cleaning, please put the robot back on its charge base.

MOVING A ROBOT MID-CLEANING

It is not recommended to pick up your robot and move it mid-cleaning. It can become disoriented, not follow its normal smart behavior, and have diculty finding its charge base. If you pick up your robot, put it back down within 1 foot of where you picked it up for best results. How Neato Works7 Follow the instructions in the Quick Start Guide to connect your robot to the Neato app. It is recommended that you set up your robot to work with the Neato app to get the best experience and access to all of the features. Benefits of using the Neato app:

• Neato FloorPlanner with “No-Go” Lines

• Easy access & control

• Start your robot when you are not home

• Easily pause cleaning from the app

• Instant notifications (cleaning complete, alerts, etc.)

• Maintenance alerts and context-sensitive help to keep your robot in top form

• Dashboard (some features available on specific models only) It is also possible to start and stop the robot using the Start Button on the robot.

FROM MULTIPLE SMARTPHONES & TABLETS The Neato app can be used by multiple devices in a household to operate the same robot. Just download the Neato app to other smartphones or tablets, and sign in to the same My Neato account using the email and password used to set up the robot. NOTE Both 2.4 and 5 GHz Wi-Fi networks are supported and will display in the list of available options during robot setup. The FCC requires all wireless devices in the US to operate on wireless spectrum channels 1-11. If you are still having issues connecting your robot, certain Wi-Fi router firewall and port settings can prevent a connection with the Neato servers. Please reference troubleshooting information at www.NeatoRobotics.com/Support.

If you would like to add additional networks, see instructions on the Neato website support center at www.NeatoRobotics.com/Support. Using the Neato App English Neato D7 supports the following Wi-Fi channels:

• For 2.4 GHz networks, channels 1 through 11

• For 5 GHz networks, channels 36,40, 44 & 48 Please visit: www.Neatorobotics.com/D7WiFiTroubleshooting for more information.8 SPOT CLEANING To start a Spot Cleaning, select Spot, and press the Start button in the Neato app. Your Neato robot will clean a 7’x7’ area. SCHEDULING YOUR NEATO ROBOT Set up a schedule for regular vacuuming. You can set your preferences based on cleaning days and times. NOTE If you are going away, you can turn the Enable Schedule setting o to put the schedule on hold. PUSH NOTIFICATIONS By turning on push notifications in the app, your robot can notify you about its status. Your phone/tablet will display messages such as cleaning complete, alerts, etc. HOUSE CLEANING To start a House Cleaning, press the Start button in the Neato app, and your Neato robot will clean the entire floor on one level automatically moving from room to room. NOTE: If you press the Start Button in the Neato app and the robot cannot find its location on MyFloorPlan, you will be notified of this and prompted to either cancel or clean anyway. If you select “clean anyway,” the robot will not use MyFloorPlan or respect any “No-Go” Lines, so you will need to use the boundary markers to keep the robot out of any areas you don’t want it to clean. From the app you can Start, Pause, Resume, Stop, and Return to Start/Base. NOTE When canceled mid-cleaning, your robot will stop in place. You can ask your robot to return to its base station using the Neato app. If the robot has detected the base, it will attempt to return to base and dock.

ROBOT SOFTWARE UPDATES

Keep the software on your robot current. You can initiate a robot software update using the Neato app.

If you have an Apple Watch or Android Wear smart watch, you can access some features on your watch such as start, stop, and receiving notifications. Your watch needs to be in the vicinity of your smartphone for these features to be accessible. After you have paired your smart watch with your smartphone, go to the watch app on your smartphone and turn access on to the Neato app to view features on your watch. TROUBLESHOOTING YOUR DEVICE When an error occurs during operation of the robot, you can click the error link in the Neato app to see what it means and what to do. For additional information on troubleshooting your device, please see Help in the app. Place your robot centered and facing the area to be cleaned.9 NEATO FLOORPLANNER Using the Neato app, Neato FloorPlanner technology allows you to set up virtual boundaries called “No-Go” Lines so you can tell the robot where not to go. This eliminates the need to use physical barriers, including Neato’s Boundary Markers.

CREATING A FLOOR PLAN

To set “No-Go” Lines, the robot must initially perform a cleaning run to create a map of your home called a floor plan. To create a floor plan, go to MyFloorPlan in the menu section of the Neato app, and the app will walk you through the process step-by-step. To create a complete floor plan, there are two steps you should take: 1) open doors so the robot can map each room and 2) remove any objects that may be in the way or get stuck in the robot’s brush.

PLACING “NO-GO” LINES

To place a “No-Go” Line on your floor plan, open the Neato app, and select MyFloorPlan in the menu section. In the floor plan view, select “Add No-Go Line” at the bottom of a page to draw a line. This will tell your robot which areas to leave alone. For example, you may want to use a “No-Go” Line to tell the robot to avoid a specific room or avoid an area that contains children’s toys, temporary holiday decorations, or other items that may get stuck in the robot’s brush. Also, if there is an area in the middle of a room you would like the Neato robot to avoid, you can draw a “box” around that area by placing four “No-Go” Lines around it. IMPORTANT NOTE After a floor plan is created, the charge base should not be moved.

CLEANING WITH “NO-GO” LINES

To clean your home with your “No-Go” Lines, ensure your robot is on its charge base and that the base has not been moved since its initial cleaning run. After that, simply select “Start” from the home screen of the Neato app. IMPORTANT NOTES To clean with “No-Go” Lines, always use the app to start a cleaning. If the button on the robot is used to start a cleaning, the robot will not stay within the “No-Go” Lines. Also, to stop the robot from entering a room that is not part of the floor plan, add a “No- Go” Line in the doorway, or close the door. Neato FloorPlanner With “No-Go” Lines English10 When you start a house cleaning with the Neato app, you can select one of the profiles below to determine the robot’s cleaning style. TURBO In the Turbo profile, the robot brush and blower are set to high, providing strong suction and moving at a normal speed. This is the default mode. ECO In the Eco profile, the brush and blower are at a medium setting, allowing the robot to clean a larger area on a single charge. This is the quietest mode. Extra Care is useful if you have delicate furniture or areas your robot has trouble navigating. With Extra Care enabled, the robot navigates more carefully around objects and obstacles. Because it leaves a wider buer around items like chair legs, the robot may not be able to get fully underneath some furniture. Cleaning Profiles Extra Care Navigation11 ACTION HOUSE CLEAN LED SPOT CLEAN LED Start Cleaning Press Start Button 1x for house cleaning Solid Blue Press Start Button 2x for spot cleaning Solid Blue Pause/ Resume Cleaning Press Start Button during cleaning to pause robot Pulses while paused in House Clean Pulses while paused in Spot Clean Press Start Button again to resume cleaning Solid Blue Solid Blue Cancel Cleaning Press & hold Start Button for 5 seconds Robot & LEDs turn o & robot plays a tone Robot & LEDs turn o & robot plays a tone ROBOT IS: LED COLOR WHAT IT MEANS Cleaning Solid Green Battery level is normal Solid Yellow Battery level is low and must be charged before a new cleaning can be started Solid Red Battery level is low and robot must return to charge base Charging Green (Solid or pulsing) Battery is charging and robot can start cleaning Pulsing Yellow Robot is fast-charging the battery and must complete before cleaning can start Pulsing Red Battery level is low and must be charged before a new cleaning can be started English SPOT CLEANING You can initiate Spot Cleaning by pressing the Start Button twice. During Spot Cleaning, if you press the Start Button, the robot will pause. If you press it again, it will resume. To cancel the Spot Cleaning, pause the robot and hold down the Start Button for 5 seconds. HOUSE CLEANING You can initiate House Cleaning by pressing the Start Button once. Your Neato robot will clean the entire floor on one level automatically moving from room to room.

• ”No-Go” Lines are not available unless you use the Neato app to start a clean.

FEATURES ONLY AVAILABLE

Some features are only available if you connect your robot to the Neato app on your smartphone or tablet. These features include Neato FloorPlanner, scheduling, push notifications, context-sensitive help, and cleaning statistics (specific models only). Press the Start Button 1 x for House Cleaning, 2 x for Spot Cleaning Place your robot centered and facing the area to be cleaned. Using Your Neato Robot Without the Neato App BATTERY LED

• If Blinking Red, please check the troubleshooting section of this guide.* NOTE: if the House or Spot Clean LED light is blinking red or solid red, your robot needs robot maintenance or your robot has a navigation issue. Please check the troubleshooting section of this guide. HOUSE CLEAN and SPOT CLEAN LEDs12 IMPORTANT Your robot needs regular maintenance to operate reliably. This means checking/ cleaning the brushes and emptying the dirt bin after every use or as needed, depending on your environment. Failure to do this may cause problems with your robot and impact your robot’s performance and void your warranty coverage. SENSORS ROBOT TOP Use a dry cotton swab to clean the two drop sensor windows on the bottom of the robot. Clean the top of the robot and the area around the laser top with a soft cotton cloth. NOTE View the Neato How-To videos online at www.NeatoRobotics.com/Support to see how to maintain your robot.

DIRT BIN AND FILTERS

After each use, empty the dirt bin, clean the airways/opening, and filter. To remove the filter, pinch the handle and pull out. Use the cleaning tool comb to clean the filter. BRUSHES Replace the filter every 1 to 2 months or more frequently as needed. If your robot has a side brush, remove the side brush, and set aside. Then, remove the brush guard by pulling up on both sides. Use the hair/fiber blade to cut, and remove hair from the brush. Remove any debris from the brush ends and inside the brush cavity where the brush sits. Re-insert the brush, and replace the brush guard.

BOTH SIDES SI MULTANEOUSLY Filter Comb Drop Sensor Window Drop Sensor Window Wall Following Sensor Window Hair/Fiber Cutter Maintaining Your Neato Robot13 English ACCESSORIES You can find information about accessories and replacement parts for your Neato robot at www.NeatoRobotics.com. Always purchase Neato Genuine accessories and parts:

• Charge Base Using unauthorized or 3rd party accessories (non-Neato Genuine) can damage your robot and will void your warranty. Recommended replacement schedule depends on use.

• Filters - every 1 to 2 months

• Batteries – every 12 to 18 months

Even if you are not using the Neato app, you can stay up to date on software releases and special oers by registering your robot. Go to www.NeatoRobotics.com/My-Neato to create an account and register your Neato robot. GETTING HELP Find more helpful information, including how-to videos, frequently asked questions, and tips & tricks for optimal operation. Go to: www.NeatoRobotics.com/Support www.YouTube.com/NeatoRobotics WARRANTY Neato Robotics, Inc. warrants to the original purchaser that the Neato Robotics hardware product, excluding batteries, shall be free from defects in material and workmanship for 1 year from the original date of purchase. In the case of batteries, a Warranty Period of six (6) months applies. See complete Warranty terms at www.NeatoRobotics.com/Limited-Warranty. All warranties beyond those expressly stated are disclaimed to the maximum extent permissible by applicable law. IMPORTANT INFORMATION See separate document included with your Neato robot. More Info14 House Clean and Spot Clean LED What it means What to do Blinking Red Your robot needs to be cleaned to operate at best performance. Follow these steps to make sure your robot is well-maintained before running it again:

1 - Ensure that both the filter and dirt bin are clean and properly inserted.

2 - Make sure the dirt bin is in the robot and properly seated in position. The top of the dirt bin should be level with

the top of the robot if inserted correctly.

3 - Make sure the brush and end caps are clear of debris, and remove any hair or debris that is wrapped around it.

4 - Make sure wheel wells aren’t blocked with debris.

Press the Start Button to start the robot. If it still has issues, follow the next 2 steps:

5 - Using a dry cotton swab, please spin the laser housing under the laser cover 5 times in each direction being

careful to avoid the openings in the housing.

6 - Use a dry cotton swab to clean the two drop sensor windows on the bottom of the robot. Press the Start Button

7 - Press and hold the Start Button for 15 seconds to reset your robot. All of the lights on the robot will turn o.

Press the Start Button to turn the robot back on. Go to the support center to watch how-to videos on these maintenance items. Troubleshooting15 Troubleshooting (continued) What to do Solid Red The Neato robot is having diculty navigating the environment. Possible reasons for this:

• The laser is blocked.

• It is having diculty navigating the floor.

• The sensors are dirty or not working properly.

• The wheels or brush are dirty. Follow these steps to troubleshoot. Make sure:

1 - Nothing in the environment has changed since the robot started cleaning.

(e.g., furniture moved, robot moved to dierent room)

2 - Wheel wells aren’t blocked with debris.

3 - The battery is charged.

4 - If the robot still has issues, reset the robot by pressing and holding the Start Button for 15 seconds.

The robot will turn o. Press the Start Button to turn it back on. Try running the robot again. Press the button to start the robot. If it still has issues:

5 - Make sure the robot’s laser freely rotates: Use a dry cotton swab to rotate the laser 5 times to the

left and 5 times to the right, making sure NOT to put the cotton swab in either hole.

6 - Using compressed air, use short bursts of compressed air about 6” away.

Let the robot fully charge. Try running the robot again. If issue persists, click on the Chat icon for assis- tance at www.NeatoRobotics.com/Support, or visit our Customer Care contact page for more options. House Clean and Spot Clean LED What it means English16 Battery LED What it means What to do Blinking Red The robot battery has experienced an error. Please contact Customer Care. For local contact information: www.NeatoRobotics.com/Contact-Us Troubleshooting (continued) Wi-Fi LED What it means What to do Slow Glowing Blue Fast Blinking Blue Fast Blinking Red Connected - Solid Blue

SoftAP Connecting Error Connecting Connected Wi-Fi O Neato is ready to connect Neato is in the connection process. Neato failed to connect to your network. Please refer to the App to see where the connection process failed and try to connect again. Neato is connected and ready to use with the App. 1 – Reset your Neato robot by taking it o of its charge base, press and hold the Start Button for 15 seconds to turn it o, and then press Start Button one more time to turn it on. Wait a few minutes and then check the Neato app to see if it now says READY TO CLEAN. 2 – If the step above does not fix the issue: Delete your robot from the Neato app, and go through the steps to connect your robot again. It should then say READY TO CLEAN.17 English Neato app robot status What it means What to do If issue persists, please contact Neato Customer Care www.NeatoRobotics.com/Support NOTE Context-Sensitive help is also provided in the Neato app to help you troubleshoot items. Go to www.NeatoRobotics.com/Support for more troubleshooting tips. Troubleshooting (continued) “Robot Oine” message in the Neato appThe robot is disconnected from its Wi-Fi con-nection.The Neato robot may occasionally go oine if the signal strength of the Wi-Fi connection is weak or intermittent. This is usually a temporary situation, and typically, the robot will go back online on its own once it re-establishes a connection.In cases where the robot does not come back online within a few minutes, check the following: 1 – Make sure the Wi-Fi network to which your robot is connected is working and that the signal strength is strong in any areas where the robot is cleaning. 2 – Reset your Neato robot by taking it o of its charge base, press and hold the Start Button for 15 seconds to turn it o, and then press Start Button one more time to turn it on. Wait a few minutes and then check the Neato app to see if it now says READY TO CLEAN. 3 – If the steps above do not fix the issue: Delete your robot from the Neato app, and go through the steps to connect your robot again. It should then say READY TO CLEAN.“It seems you are not connected to the in-ternet” message in the Neato appYour phone/tablet with the Neato app is not connected to Wi-Fi or cellular service. Make sure your phone/tablet is connected to Wi-Fi or cellular service so that the Neato app can communicate with your robot.18 Congratulations on your new Neato robot. You will soon experience the joy of having clean floors without ever pushing a vacuum. Observe your robot during the first few cleaning runs. You may find that a few small adjustments in your home (moving a chair or lamp a few inches, picking up cords) will make a big dierence in your experience /results. Help your robot, and your robot will help you. You and Your Neato Robot19 Voici votre robot Neato Félicitations pour l’acquisition de votre nouveau robot! désormais «connecté» àvotre maison intelligente pour vous permettre de gérer le nettoyage de vos sols depuis votre smartphone ouvotre tablette. Ce guide vous aidera à installer votre robot et à le connecter via l'application Neato. Vous y trouverez également des informations importantes sur le fonctionnement et l'entretien de votre robot, pour bénéficier de performances optimales. Ensuite, détendez-vous. Votre robot vous préviendra une fois que votre maison sera propre. Un problème? Dites-le-nous. Nous sommes là pour vous aider: www.NeatoRobotics.com/Support Afin de garantir la meilleure expérience possible avec votre robot Neato, veuillez noter les points suivants. Vous minimiserez ainsi le risque de dommages aux meubles et biens de votre domicile.Veuillez observer votre robot Neato pendant les premiers cycles de nettoyage et apporter les ajustements nécessaires à l'environnement de nettoyage pour optimiser la navigation.

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