RESCUE AND RECOVERY - Recovery Software LENOVO - Free user manual and instructions

USER MANUAL RESCUE AND RECOVERY LENOVO

Rescue and Recovery™ User’s Guide Rescue and Recovery™ User’s Guide Note: Before using this information and the product it supports, read the information in “Notices,” on page A-1. First Edition (January 2007) © Copyright Lenovo 2007. Portions © Copyright International Business Machines Corporation 2005. All rights reserved. U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III). Contents

Chapter 13. Japanese

The Rescue and Recovery™ program is designed to help users restore their computer data and recover from software- or hardware-related failures. In the event of a computer failure, you can use the Rescue and Recovery program to restore the contents of the primary hard drive to a previously saved state. Who should read this guide The Rescue and Recovery User’s Guide is intended for individual users and for users working within a business environment. This program provides features powerful enough for enterprise use, yet simple enough for end users in a variety of environments, including small businesses and home offices. This guide offers information on the following areas: v Rescue and Recovery components v Installing the Rescue and Recovery program v Basic Rescue and Recovery features, such as backing up or restoring your computer v Advanced Rescue and Recovery features, such as excluding files from a backup or creating a file to help you migrate from one computer to another This guide also supplements the Rescue and Recovery help system, which provides step-by-step instructions on how to perform specific tasks within the program. Additional information If you are an administrator, system engineer, network administrator, or customer engineer seeking to implement the Rescue and Recovery program across a large enterprise, you can obtain additional and more detailed information by reading the ThinkVantage Technologies Deployment Guide. To locate the ThinkVantage Technologies Deployment Guide, complete the following procedure.

1. Go to the www.lenovo.com/support/ Web site.

2. Click User’s guides and manuals.

3. Under Brand, click ThinkVantage Technologies.

4. Under Family, click Rescue and Recovery.

6. Click ThinkVantage Technologies Deployment Guide.

Note: This user’s guide is also available at the above Web site. Introduction The Rescue and Recovery program enables you to manage backups and store them on your hard disk drive, a remote network drive, or removable media such as CDs, DVDs, or a USB hard disk drive. Your backups can be used to restore the contents of your hard disk drive in the event of an operating-system failure. If you store your backups on a remote network drive or removable media, and you © Lenovo 2007. Portions © IBM Corp. 2005. 1-1 experience a hard disk failure, you can restore the contents of your hard disk to a previously saved state after you install a replacement hard disk drive. The Rescue and Recovery program is divided into the following components: v Rescue and Recovery workspace: The Rescue and Recovery workspace runs independently of the Windows operating system; consequently, it is hidden and immune from most types of virus attacks and provides a safe place from which to perform rescue and recovery operations that might not be possible in the Windows environment. The following tasks can be accomplished using the Rescue and Recovery workspace: – Rescue individual files or restore the entire contents of your hard drive – Use a wired Ethernet connection to communicate over a network, access the Internet and Intranet sites, send and receive e-mails using a Web-based e-mail account, map a network drive, or download important files – Troubleshoot a problem by viewing logs to determine if a failure coincided with a configuration change – Configure your computer to start from an alternate device such as backup CDs created by the Rescue and Recovery program, rescue and recovery media, or recovery discs v Rescue and Recovery (Windows environment): Performing Rescue and Recovery operations in the Windows environment is similar to performing the same operations in the workspace. However, the ability to perform a backup operation is only available by using Rescue and Recovery components in the Windows environment. The following tasks can be accomplished using the Rescue and Recovery Windows environment: – Back up files to a hidden, protected folder on the local hard disk drive – Schedule daily, weekly, or monthly backup operations – Restore files to a previously saved state – Optimize your backup storage space – Archive backups to external media Note: You must perform a backup operation before you can perform many Rescue and Recovery operations. Before you install Rescue and Recovery Before you install the Rescue and Recovery program it is important that the following prerequisites are met: v Windows Vista, Windows XP with Service Pack 1, or Windows 2000 with Service Pack 3 v Internet Explorer 5.5 or later v 300 MB of free disk space Note: Windows administrator rights are required to install this program. Installing the Rescue and Recovery program To install the Rescue and Recovery program, complete the following procedure:

1-2 Rescue and Recovery™ User’s Guide

2. Insert the Rescue and Recovery installation CD. In most cases, the installation

program starts automatically. If the installation program does not start, do the following: a. From the Windows desktop, click Start, and then click Run. b. Type d:\SETUP.EXE (where d is the drive letter of the CD or DVD drive that contains the Rescue and Recovery installation CD.)

3. Follow the instructions on the screen.

To view considerations about installing this version of the Rescue and Recovery program over previous versions of the Rescue and Recovery program, see “Rescue and Recovery installation considerations” on page 1-8. Using Rescue and Recovery in the Windows environment The Rescue and Recovery program enables you to perform numerous backup, restore, and advanced functions. Use the following information to learn how to access the Rescue and Recovery program and use many of its features. Accessing Rescue and Recovery in the Windows environment To access the Rescue and Recovery program from the Windows environment, do one of the following: v Click Start > All Programs > ThinkVantage > Rescue and Recovery. v Click Start > All Programs > Lenovo Care™ > Rescue and Recovery. Setting Rescue and Recovery preferences The Rescue and Recovery program enables you to select the hard drive partitions that you want to include in your backup operations, and to select the backup locations that you want to use to store your backups. To set your backup preferences, complete the following procedure:

1. Open the Rescue and Recovery program from within the Windows

2. From the Rescue and Recovery main window, click the Set schedule and

3. Make your selections using the provided interface.

Scheduling Establishing a schedule for your backup operations ensures that your valuable files will be systematically protected. You can schedule automatic backup operations to take place on a daily, weekly, or monthly basis at a day and time of your choosing. By default, backups are scheduled to take place every Wednesday at noon. However, you can change the backup schedule to fit your specific needs. To change the backup schedule, complete the following procedure:

1. Open the Rescue and Recovery program from within the Windows

2. From the Rescue and Recovery main window, click the Set schedule and

3. Make your selections using the provided interface.

1-3 Password protecting backup files The Rescue and Recovery program enables you to password-protect your backups. This protection helps to ensure that unauthorized users cannot access your sensitive information from one of your backups. Note: Password-protecting a backup is different than encrypting a backup. You can password-protect a backup on any computer. Encrypting a backup, however, requires the embedded security chip, which is only available on select ThinkPad™ and ThinkCentre™ computers. To password protect your backups, complete the following procedure:

1. Open the Rescue and Recovery program from within the Windows

2. From the Rescue and Recovery main window, click the Set schedule and

3. Make your selections using the provided interface.

Rescue and Recovery features The Rescue and Recovery program provides a variety of backup, restore, and advanced features. The following basic tasks can be accomplished using the Rescue and Recovery program. Backup features Performing a backup operation helps to ensure that you can restore your hard disk drive contents to a previously saved state. The following backup tasks can be accomplished using the Rescue and Recovery program: Creating a backup: A backup is a snapshot of the entire contents of your hard disk drive, including the Microsoft Windows operating system, software application, registry settings, network settings, fix packs, desktop settings, and unique data files. You can create a backup on your local hard disk drive, a second hard disk drive, a USB hard disk drive, or a network drive. Viewing backup files: This feature enables you to view the following information about all of your local backups: the location of the backups, the backup names, and the dates and times the backups were created. Backups created on unattached, external devices are not listed. Optimizing backup storage: This feature enables you to optimize the space used to store your backups. If you schedule backup operations, it is a good idea to use the Optimize backup storage space tool to specify files that might not require frequent backups. Restore features Performing a restore operation restores the contents of your hard disk to a previously saved state. There are different types of restore operations, some being more invasive than others. The following list describes the types of restore features provided with the Rescue and Recovery program. Note: If you restore your system using a backup that was created by an earlier version of Rescue and Recovery, you will have to reinstall the later version of this program after completing the restore procedure. 1-4 Rescue and Recovery™ User’s Guide Restoring individual files: The Rescue and Recovery program enables you to restore individual files and folders from a backup. This useful tool can be used to restore files from a backup to recover from an accidental erasure or deletion. Restoring only the operating system and applications: When you select to restore only the Windows operating system and applications from a backup, the Rescue and Recovery program restores only Windows and application files to the backed-up state. Your current personal data is preserved. All applications installed since the time of the backup will need to be reinstalled. Some settings, such as network and printer settings, might need to be reconfigured. Rejuvenating your system: Selecting to rejuvenate your system optimizes system performance by taking a new incremental backup and then defragmenting your hard drive and backups. It then restores selected settings and data from a backup of your choice. This feature helps eliminate viruses, adware, and spyware. All applications installed since the time of the backup will need to be reinstalled. Restoring your entire hard disk: You can choose to restore your hard disk to any number of backed-up states. Each backup is differentiated by its creation time and date. The Rescue and Recovery program can restore your system from a backup stored on the local drive, a USB hard drive, a network drive, or from CD or DVD. When performing a restore operation, all data created after the selected backup was taken is erased. Note: If you start your computer from an alternate device such as a CD or DVD drive, make sure that you have the appropriate backup CDs or DVDs. The backup CDs or DVDs will be used after this process to format your hard drive. If you do not have your backup CDs or DVDs, all data on your hard drive will be lost. Restoring to the factory-installed state: This recovery method reformats the primary partition of your hard disk (drive C); then, reinstalls your operating system, device drivers, and factory-installed software. The hard disk is restored to the same state as when the computer was originally manufactured. Note: If you run this utility from a CD, all data and partitions on your hard disk will be deleted. The end result will be a single C: partition containing the original factory contents. If you run this utility from a hard disk that has multiple partitions, you will be given the option of restoring the factory contents to the C: partition only and leaving the other partitions intact, or of deleting all partitions and installing the factory contents in a single C: partition. Advanced features The advanced features enable you to customize your backups, delete backups, and prepare a file to help you migrate system information and data from one computer to another. The following advanced tasks can be accomplished using the Rescue and Recovery program. Copying backups from the hard drive: The Rescue and Recovery program enables you to use removable media to restore the contents of the hard disk in the event of a hard disk drive failure. Media from which a backup can be restored includes CDR, DVD, USB hard disk drive, second hard disk drive, or network drive. Copying your backup files to removable media enhances backup protection and enables you to restore your system from any of your archived backups. Deleting a backup: This feature enables you to delete backup files previously saved to a device.

1-5 Excluding files from a backup: By excluding files from a backup and incremental backups, you can save hard disk drive space. Specifying files for single storage: By specifying a file for single storage, a copy of the selected file exists in the most recent backup only. All other copies of the file are removed from any other existing backups. Creating a migration file: Creating a migration file enables you to extract data and personal settings that you created through a backup operation and transfer that information to another computer. Note: Once a migration file is created, it must be imported to the target computer using System Migration Assistant 5.0 or later. Creating Rescue and Recovery media: The following rescue and recovery media can help you restore your computer even if you cannot enter the Windows environment. v Recovery discs: Recovery discs enable you to restore the contents of the hard disk to its original factory state. Recovery discs are useful if you transfer the computer to another area, sell the computer, recycle the computer, or (as a last resort) put the computer in an operational state after all other methods of recovery have failed. This recovery medium is intended for ThinkCentre and ThinkPad computers only. v Rescue media: Rescue media enable you to create a CD or a USB hard disk drive that you can use to help recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk. Although such problems are rare, it is a good idea to make your rescue media as soon as possible, before a problem occurs. This recovery medium is intended for ThinkCentre computers, ThinkPad computers, and computers made by other manufacturers. Creating recovery media: The Create Recovery Media interface can be accessed by doing one of the following: v Click Start > All Programs > ThinkVantage > Create Recovery Media. v Click Start > All Programs > Lenovo Care > Create Recovery Media. Using the Rescue and Recovery workspace The Rescue and Recovery workspace provides features that can help you recover from a software-related operating system failure, even if you cannot start the Windows operating system. Using the Rescue and Recovery workspace you can restore your hard disk to one of several saved states, recover files from your Windows partition or from a backup, communicate over the Internet, download files, and view useful information about the condition of your computer. The following information describes how to access the Rescue and Recovery workspace. A brief description of Rescue Recovery workspace features is also provided. Accessing the Rescue and Recovery workspace To access the Rescue and Recovery workspace, complete one of the following procedures: When starting your computer normally:

1. Shut down your computer.

1-6 Rescue and Recovery™ User’s Guide

2. Restart your computer.

3. Repeatedly press and release the F11 key. After a short delay, the Rescue and

Recovery workspace is displayed. When starting your computer using rescue media:

1. Insert the Rescue and Recovery CD that you created into your CD or DVD

drive, or if your rescue medium is an external USB hard disk drive, attach the drive now.

2. Shut down your computer.

3. Restart your computer. After a short delay, the Rescue and Recovery workspace

is displayed. Note: If the rescue media fails to start, the rescue device (CD drive, DVD drive, or USB device) might not be set correctly in your BIOS startup sequence. Refer to the documentation that came with your computer for information about gaining access to the BIOS configuration. Rescue and Recovery workspace features The Rescue and Recovery workspace helps accomplish a variety of tasks even if you cannot enter the Windows environment. The following tasks can be accomplished using the Rescue and Recovery workspace. Viewing information The Rescue and Recovery workspace enables you to view logs that can help you determine the status of an operation associated with the Rescue and Recovery program in the Windows environment. You can also view current system information and determine when a configuration change took place. Understanding recovery options The Rescue and Recovery workspace enables you to rescue files from your Windows environment or restore backed-up files to your Windows environment. There are different methods that enable you to restore data. Some methods can restore your entire hard disk drive, while others restore selected files only. The Rescue and Recovery workspace enables you to select from the following options: v Restore operating system and applications only. This function restores only Windows and application files to a backed-up state. Personal data is preserved. v Migrate from a backup. This function enables you to create a package that contains critical data and settings contained on one computer so that they can be migrated to another computer. You must have System Migration Assistant 5.0 or later installed on the target computer in order to complete the migration process. v Restore the entire contents of your hard disk to a previously saved state. v Rescue files from your Windows environment and transfer them to a diskette, USB hard disk, or a network drive. This feature is useful if you are unable to start Windows, but have access to another computer where you can continue your work. v Restore the entire contents of your hard disk to the original factory contents. This feature is useful if you transfer the computer to another area, sell the computer, recycle the computer, or as a last resort put the computer in an operational state after all other methods of recovery have failed. Configuring your computer The Rescue and Recovery workspace can be used to access the computer Basic Input/Output System (BIOS) to enable and disable hardware features, enhance

1-7 security through BIOS-controlled passwords, change the startup sequence, and set other hardware features. The workspace also enables you to configure your computer to start from an alternate device. Communicating over the network The Rescue and Recovery workspace enables you to use a wired Ethernet connection to access the Web, send e-mail through a Web-based e-mail account, download files, and map a network drive. Solving a problem The Rescue and Recovery workspace enables you to run the PC-Doctor diagnostic program to test the hardware features of your computer. You can also create self-starting diagnostic diskettes so you can run the PC-Doctor program from a DOS prompt outside of the Rescue and Recovery workspace. Rescue and Recovery installation considerations The following table highlights the most common installation scenarios for the Rescue and Recovery programs. This table can help you make upgrade decisions by helping you understand the impacts of different installation scenarios. It also provides procedures for each installation scenario that is highlighted. Data storage enhancements required a change to the Rescue and Recovery 3.1 backup format, which is no longer compatible with previous versions of the Rescue and Recovery program. To retain the ability to restore from backups created using versions prior to Rescue and Recovery 3.1, you must create bootable recovery media and copy your current backups to external media before you upgrade to the Rescue and Recovery 3.1 or later. To restore a backup created by a version prior to Rescue and Recovery 3.1 after installing the Rescue and Recovery 4.0 program, start your computer using the bootable recovery media that was created using the previous version of the Rescue and Recovery program. Then, restore your system using the selected backup. After the restore process, the Rescue and Recovery program will revert to the version that was used to create the selected backup. Table 1-1. The following table provides information to help you install the Rescue and Recovery program. Software installed is... And you want... Rescue and Recovery 3.0 or Rescue and Rescue and Recovery Recovery 3.1

Follow this procedure: Install Rescue and Recovery 4.0. Notes:

1. A message is displayed during installation indicating that the following features are not available after the

upgrade is complete: Rescue and Recovery workspace logon protection, Password Recovery, and TPM-encrypted backup support.

2. Users can cancel the upgrade process before any changes are made.

Software installed is... And you want... Follow this procedure: Rescue and Recovery 3.0 and Client Security Solution 6.x Rescue and Recovery

Rescue and Recovery 3.1 and Client Security Solution 7.0 1-8 Rescue and Recovery™ User’s Guide

2. Uninstall the existing Rescue and Recovery

3. Install Rescue and Recovery 4.0.

Table 1-1. The following table provides information to help you install the Rescue and Recovery program. (continued) Notes:

1. The installation is halted and a message is displayed indicating that the previous version of Rescue and

Recovery and Client Security Solution must be uninstalled before proceeding.

2. Any data protected using PrivateDisk should be unencrypted and moved from the secure volume before

continuing with the installation. Software installed is... And you want... Any version of Client Security Software Rescue and Recovery or Client Security Solution.

Follow this procedure:

1. Uninstall the Client Security Solution program.

2. Install Rescue and Recovery 4.0.

1. The installation is halted and a message is displayed indicating that the previous version of Rescue and

Recovery and Client Security Solution must be uninstalled before proceeding.

2. Any data protected using PrivateDisk should be unencrypted and moved from the secure volume before

continuing with the installation. Software installed is... And you want... Follow this procedure: Any version of Client Security Software Rescue and Recovery 1. Uninstall the Client Security Solution program. or Client Security Solution.

4.0 and Client Security

2. Install Client Security Solution 7.0.

3. Install Rescue and Recovery 4.0.

1. The installation is halted and a message is displayed indicating that the previous version of Rescue and

Recovery and Client Security Solution must be uninstalled before proceeding.

2. Any data protected using PrivateDisk should be unencrypted and moved from the secure volume before

continuing with the installation. Software installed is... And you want... Follow this procedure: None. Rescue and Recovery 1. Install Client Security Solution 7.0.

4.0 and Client Security

2. Install Rescue and Recovery 4.0.

Solution 7.0 Note: The Client Security Solution application should be installed before the Rescue and Recovery program for best results. Accessing the Rescue and Recovery User’s Guide If you already installed the Rescue and Recovery application, you can access the user’s guide by completing the following procedure:

1. Open the Rescue and Recovery application by doing one of the following:

v Click Start > All Programs > ThinkVantage > Rescue and Recovery. v Click Start > All Programs > Lenovo Care > Rescue and Recovery.

2. From the Rescue and Recovery menu bar, click Help.

3. Click User’s Guide.

1-9 1-10 Rescue and Recovery™ User’s Guide

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9-2 Rescue and Recovery™ User’s Guide

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16-8 Rescue and Recovery™ User’s Guide Appendix. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: Lenovo (United States), Inc. 500 Park Offices Drive, Hwy. 54 Research Triangle Park, NC 27709 U.S.A. Attention: Lenovo Director of Licensing LENOVO GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may © Lenovo 2007. Portions © IBM Corp. 2005. A-1 vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo logo ThinkCentre ThinkPad Rescue and Recovery ThinkVantage Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both. IBM is a trademark of International Business Machines in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. A-2 Rescue and Recovery™ User’s Guide Printed in USA