HCG2000D - Grill plate HISENSE - Free user manual and instructions

Product type	Electric grill plate
Brand	Hisense
Model	HCG2000D
Product dimensions (L x D x H)	376 mm x 362 mm x 179 mm
Package dimensions (L x D x H)	435 mm x 238 mm x 430 mm
Net weight	5.6 kg
Gross weight	6.9 kg
Power supply	220-240 V, 50/60 Hz
Total power	2000 W (2 x 1000 W)
Cooking plate dimensions	281 mm x 237 mm
Control type	LED touch screen with buttons
Number of preset programs	10 (Steak, Hamburger, Hot-dog, Chicken, Sandwich, Fish, Vegetables, etc.)
Temperature ranges	160°C to 230°C (depending on program)
Built-in timer	Up to 99 minutes
Food temperature probe	Included, for precise steak cooking
Removable plates	Yes, reversible (grill and flat)
Opening	Up to 180° (barbecue mode)
Height adjustment	Yes, with locking notches
Oil drip tray	Yes, removable with recommended water filling
Cleaning	Plates washable with water, body wiped with a damp cloth
Safety	Automatic shut-off, hot surface, transport lock
Intended use	Domestic, indoor only

Frequently Asked Questions - HCG2000D HISENSE

How to clean the grill plates?

Wait for the appliance to cool completely, then remove the plates by pressing the release button. Wash them with hot water and dish soap using a non-abrasive sponge. Do not immerse them in water while hot and do not use metal objects.

Why is there smoke between the plates?

The smoke often comes from food residue or burnt fat. Clean the plates after each use. If the problem persists, check that the oil drip tray contains a little water.

How to adjust the height of the upper lid?

Push the sliding lock forward to release the lid, then lift it to the desired height. The adjustment notches keep the lid at a fixed height, ideal for thick foods.

What to do if the grill does not turn on?

Check that the power cord is properly plugged into a working outlet. Also ensure the plates are installed: the appliance does not work without them.

How to use the temperature probe?

The probe is stored in the storage box. Connect it to the appliance before selecting the Steak program. Insert the probe into the center of the steak and the appliance will adjust cooking to the preset internal temperature.

Food burns on the surface but remains raw inside, why?

Cooking may be too long or the temperature too high for the thickness of the food. Reduce the time or temperature. Use the probe for precise core cooking.

Can I use replacement plates?

Only the provided plates or original Hisense accessories are recommended to ensure safety and performance. Third-party accessories must not be used.

How to set the timer manually?

Press the Timer button (4), then use the UP (7) and DOWN (8) buttons to select the desired duration (up to 99 minutes). The timer works with preset programs or in custom mode.

An odor or smoke is emitted during the first use, is this normal?

Yes, it is normal. Manufacturing residues burn off during the first heating. Ensure good ventilation and run an empty cycle before first use.

How to clean the exterior of the appliance?

Unplug the appliance and wait for it to cool. Wipe the exterior with a damp cloth and mild dish soap. Never immerse the housing in water.

USER MANUAL HCG2000D HISENSE

HCG2000D

INSTRUCTION MANUAL	EN	02
BEDIENUNGSANLEITUNG	DE	09
MANUEL D'INSTRUCTIONS	FR	17
MANUALE DI ISTRUZIONI	IT	25
MANUAL DE INSTRUCCIONES	ES	33
UPUTE ZA UPORABU	HR	41
NAVODILA ZA UPORABO	SI	49
MANUAL UDHËZIMI	SQ	57
UPUTSTVA ZA UPOTREBU	SRB	65
UPUTSTVA ZA UPOTREBU	BIH	73
MANUAL DE INSTRUCTIUNI	RO	81
ИНСТРУКЦИЯ ПО ЭКСПЛУАТАЦИИ	RU	89
NÁVOD K OBSLUZE	CZ	97
HASZNÁLATI ÚTMUTATÓ	HU	104
INSTRUKCJA OBSLUGI	PL	112
NÁVOD NA POUŽITIE	SK	120
ПОСІБНИК З ЕКСПЛУАТАЦІЇ	UA	128
РЪКОВОДСТВО ЗА УПОТРЕБА	BG	136
MANUAL DE INSTRUÇÕES	PT	144
ПРИРАЧНИК ЗА УПАТСТВО	MK	152
объщемъщвою სახეომდვანელ	KA	161
НУСКАУЛЫК НУСКАУЛЫ	KZ	172

SAFETY FIRST

When using electrical appliances, the following basic safety precautions should always be followed:

- Please read all instructions before using the product for the first time. - This product does not apply to persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge (including children under the age of 8), unless they are under the supervision of an adult with civil conduct. - This product is a household appliance and is only suitable for indoor use at home; any outdoor use is prohibited. - To prevent electric shock, do not immerse wires, plugs or electrical appliances in water or other liquids, and do not operate electrical appliances with wet hands. - When the power cord or appliance fails or is damaged in any way, do not use it and return the appliance to the nearest authorized service agency for inspection or repair. - When using electrical appliances or connecting electrical appliances to the power supply, it is necessary to prevent children from touching them, so as to avoid personal injury caused by electric shock or burns. - Accessories not provided by our company should not be used in this appliance, so as not to cause unnecessary personal injury, electric shock and fire. - Do not disassemble, repair, or refit the appliance without authorization. - Before using the product, if the package is found to be damaged, do not use it; return it to the retailer or dealer for disposal. - Before using the product, carefully check the nameplate on the bottom of the appliance to confirm that the voltage of the appliance is consistent with your household voltage. - This product is not a movable electrical appliance. When in use, it should be placed on a level and stable table. - Do not place the appliance on or near flammable materials, such as tablecloths or curtains. Pay attention to the surrounding operating environment, and keep away from explosive materials. - Do not place the product near high-temperature gas and electric stoves, and cannot be placed in a working oven. - Do not use the product under the electrical cabinet or closet to avoid fire. - Don’t put the product against the wall or other products, leave at least 10cm space on the back and side, leave at least 10cm space above the product, and don’t put other products on the product. - Do not use this product for any purpose other than those specified in this manual. Electrical appliance manufacturers do not recommend using accessories other than this product to avoid injury. - Do not use the product for unintended purposes. - Do not leave the product running unattended. - Do not put any of the following materials on the grill plate: paper, cardboard, clothing and plastic, etc.

- When using the product, pay attention to the high-temperature surface of the grill plate and surrounding areas, and avoid being burned by touching bare fingers. • When using the product, do not touch the power cord, control panel and other live parts with wet body parts. • When using the product, do not let the power cord hang on the edge of the table or counter, touch sharp objects or high-temperature surfaces, etc., to avoid electrical accidents. • Do not connect this product to an external timer switch or a separate remote control system to avoid dangerous situations. • Unplug the power plug in time when you finish using the product. • After using the product, perform necessary cleaning first, store in a dry, ventilated environment, and avoid direct sunlight. • This product is for home use only.

Never touch the surfaces of heating or cooking appliances. They will become hot during operation. Keep children at a safe distance. There is a risk of burning!

SPECIFICATIONS

Model No.	HCG2000D
Voltage/Frequency	220-240V, 50/60Hz
Upper Plate Rated Power	1000W
Lower Plate Rated Power	1000W
Grill plate size	281*237mm
Product size	376mmx362mmx179mm
Package size	435mmx238mmx430mm
N.W.	5.6kg
G.W.	6.9kg

KNOW YOUR GRILL

1. Top cover - supports the heating tube and grill plate;
2. Handle - used to open and close the top cover;
3. Plate release button - press the button, the plate pops out from the machine.
4. Slide lock - used to lock the top cover and adjust the suspension height.
5. Flat button - press the button, the top cover can be opened 180°
6. Oil collection box - collects grease.
7. Height and lock steps – defines lock and height positions.
8. Thermoprobe insert hole - used to connect food thermoprobe.
9. Base - supports heating tube and grill plate, installs circuit board.
10. Control panel - touch control, digital tube and LED light display.
11. Thermoprobe storage box - used to store food thermoprobe.
12. Food probe - detects the internal temperature of steak depends on selected program.
13. Grill plate - both sides of the grill plate can be used, grill or flat.

GRILL MODES

- Locking mode - Close the cover (1) and push the slide lock (4) backward to make it engage with the height and lock steps (7). This mode can be used for product storage or product carrying. Reverse the procedure to unlock your grill.

- Opening modes - Hold the handle (2) and push it backward to open the top cover (1) to about 95 degrees until it stops.

- 180° BBQ mode - Press the Flat button (5) and push the handle forward at the same time.

- Floating or height adjustment - Push the sliding lock (4) to the appropriate position so that the sliding lock contacts the height and lock steps (7). The upper plate will float to a fixed height in this mode.

REMOVING AND ASSEMBLING GRILL PLATES

- Removing plates - Open the top cover (1) to 95° or 180°, press the plate release button (3), and the plates will pop up automatically. NOTE: When the top cover is at 95°, hold the plate by hand when taking out the upper plate to avoid it dropping. When the plates are hot after heating, do not take them out immediately to avoid burns; wait until they cool down.

- Assembling plates - Open the grill to 95° or 180°, insert the two ends of the plate with notches into the fixing bracket, then press the plate down. With a click, the plate is assembled. NOTE: The grill plates are essential utensils for this product; they must be installed properly before the machine is powered on.

BEFORE FIRST USE

- Remove all packaging materials from this product. • Before discarding the packaging materials, check all parts to avoid missing components and causing problems. • Read the product manual carefully and keep it for later use. • Check whether the machine is broken or damaged, especially the power cord; if damage is found, contact the distributor. • Use hot water, dishwashing liquid, and a non-abrasive sponge to clean the upper and lower grill plates and oil drip tray, and wait for the grill plates to dry before assembling. • Add an appropriate amount of water to the oil drip tray and push it slowly into the bottom of the grill.

Notes: When using the product for the first time, a slight smell or a short period of smoke is normal.

CONTROL PANEL

(1) ⏻ - ON/OFF, (2) ▶ - Start/Enter, (3) ≡ - Select program, (4) ⏻ - Timer, (5) - Temperature, (7) - Time or Temp. UP, (8) - Time or Temp. DOWN

Steak program. You can access the steak program by pressing Select program (3) and confirm with pressing Start/Enter (2). Now you can select the desired grill stage by pressing Select program (3). Confirm the desired program by pressing Start/Enter (2) and the grill will start heating (display status H--). Once the grill is at the correct temperature, the display status will change to Add. Now you can add your steak and confirm with Start/Enter (2). After the program is finished, the grill will beep and automatically turn off. If you will be using the Thermoprobe, take it out of the grill and storage box, connect it to the grill before choosing the steak program. Insert the probe in the middle of the steak. Selecting the steak program is the same as described above, but now grilling will be done until the pre-set temperature is reached. Minor time and temperature adjustments can be made by pressing Timer (4) or Temperature (5) after selecting the program and before Start/Enter (2) confirmation. Adjustments are shown in the chart below. Time (4) can be adjusted only without the Thermoprobe.

Burger meat. You can access the program by pressing Select program (3) and confirm with pressing Start/Enter (2). Once the grill is at the correct temperature, the display status will change to Add. Now you can add your meat and confirm with Start/Enter (2). After the program is finished, the grill will beep and automatically turn off. Minor time and temperature adjustments can be made by pressing Timer (4) or Temperature (5) after selecting the program and before Start/Enter (2) confirmation. Adjustments are shown in the chart below.

The same process as for Burger meat is also valid for:

Sausages/ Hot dogs, Chicken meat, Sandwiches, Fish meat, Vegetable

DIY program. Start by turning ON your grill (1). Press Temperature (5). At this moment you can cycle by pressing Temperature (5) between using both plates, upper plate only, or lower plate only. The chosen setting will be blinking, and now you can select the desired temperature by pressing UP (7) or DOWN (8). Then press Timer (4) and select the desired time by pressing UP (7) and DOWN (8). Once you are satisfied with your settings, press Start/Enter (2) and wait for the grill to heat up. Once the grill is at the correct temperature, the display status will change to Add. Now you can add your meal. The grill will start the DIY program automatically after 3 beeps. There is no need for confirming like in other pre-set programs.

PRE-SET PROGRAMS

No	Program	Default heating temperature (°C)	Heating temperature	Default heating time (Min)	Heating time range (Min)	Thermoprobe temperature (°C)
			range (°C)
1	Rare	230	210-230	5	3-5	55
2	Medium	230	210-230	6	4-9	60
3	Med. well	230	210-230	7	5-10	65
4	Well done	230	210-230	8	6-11	73
5	Hamburger	200	190-210	5	3-8
6	Hot dog	180	160-230	3	2-5
7	Chicken	230	210-230	5	3-8
8	Sandwich	180	160-230	2	2-5
9	Fish	220	210-230	6	4-9
10	Vetagetable	200	170-230	3	1-4

Q&A

No	Common problems	Causing	Methods
01	The grill does not work	The power cord is not plugged in to the power outlet	Insert the power cord into the power outlet
02	Smoke between the two grill plates	After the last use, there are residual left	After each use, clean the upper and lower grill plates and oil drip box to remove the residue
03	Food is grilled for too long (burnt) or uncooked	After switching on, the temperature is not adjusted according to the food tobe grilled; the temperature level of the machine is adjustable	According to the food, adjust the corresponding temperature
04	Burred when when baking bread	Different baking times for cold and hot machines, longer baking times for cold machines	In the hot machine state, shorten the time of baking bread
05	After working for a period of time, the machine is suddenly shut down, and accompanied by a "beep" sound;	The maximum working time of this product timer is 99 minutes; automatic shutdown after the time limit	Turn on again
06	The food is unevenly fried	1. Different sizes of food2. Different varieties of food3. When the grill is opened at 95° & 180°, the food is not turned over during frying	1. The food is the same size2. the same type of food3. Turning the food over during the frying process
07	Roast the steak, scorched on the surface	Time is too long	The time set by the reference menu

CLEANING AND MAINTENANCE

Warning: • Unplug the power cord before cleaning; wait until the machine and the plate cool completely to avoid burns. • Do not immerse the power cord, plug, or the entire appliance in water or other liquids. • Do not use metal cleaning objects, such as cleaning balls and scouring pads, to clean the plate. • Do not use metal spatulas or scrapers to clean the baking tray. • Wipe the inner and outer surfaces with a damp cloth or sponge after each use; there are charged parts inside, which cannot be immersed in water. • The plate can be immersed in water for cleaning. • Add an appropriate amount of alkaline cleaning liquid for cleaning. • Wipe them dry with a clean rag to prevent oxidation and rust after cleaning all parts. • Finally, follow the correct steps to install the plate for next use.

DISPOSAL AND RECYCLING

Compliance with the WEEE Directive and Disposing of the Waste Product: This product complies with EU WEEE Directive (2012/19/EU). This product bears a classification symbol for waste electrical and electronic equipment (WEEE). This symbol indicates that this product shall not be disposed of with other household wastes at the end of its service life. Used device must be returned to an official collection point for recycling of electrical and electronic devices. To find these collection systems, please contact your local authorities or the retailer where the product was purchased. Each household plays an important role in recovering and recycling old appliances. Appropriate disposal of used appliances helps prevent potential negative consequences for the environment and human health.

Sausages / Hot dogs

Chicken

Sandwiches

Fish

Vegetables

1. Top cover – supports the heater and grill plate.
2. Handle – used for opening and closing the top cover.
3. Plate release button – press the button, the plate pops out of the appliance.
4. Sliding lock – used for locking the top cover and adjusting the hanging height.
5. Alignment button – press the button, the top cover can be opened 180°.
6. Oil collection container – collects grease.
7. Height and locking steps – defines the locking positions and heights.
8. Thermometer probe insertion hole – used for connecting the food thermometer probe.
9. Base – supports the heater and grill plate, houses the electrical panel.
10. Control panel – touch control, digital display and LED light screen.
11. Thermometer probe storage box – used for storing the food thermometer probe.
12. Food probe – detects the internal temperature of the steak depending on the selected program.
13. Grill plate – both sides of the grill plate can be used: grill or flat plate.

GRILL MODES

Locking mode – close the lid (1) and push the sliding lock (4) backward to engage with the height and locking steps (7). This mode can be used for storing or carrying the product. Reverse the process to unlock the grill.

1. Top lid – supports the heating element and the grill plate.
2. Handle – used to open and close the top lid.
3. Plate release button – press the button, the plate pops out of the appliance.
4. Sliding lock – used to lock the top lid and adjust the hanging height.
5. Flat button – press the button, the top lid can be opened 180°.
6. Oil collection box – collects grease.
7. Height and locking position – defines the height and locking position.
8. Thermocouple insertion hole – used for connecting the food thermocouple.
9. Base – supports the heater and grill plate, houses the circuit board.
10. Control panel – touch controls, digital tube and LED screen.
11. Thermocouple storage box – used for storing the food thermocouple.
12. Food probe – detects the internal temperature of the steak depending on the selected program.
13. Grill plate – both sides of the grill plate can be used, the grill side or the flat side.

GRILL MODES

- Lock mode – close the lid (1) and push the sliding lock (4) backward to adjust with the height and locking position (7). This mode can be used for storing or carrying the product. Reverse the procedure to unlock the grill.

- Opening modes – hold the handle (2) and push it backward to open the top lid (1) to about 95 degrees until it stops.

- 180° grill mode – press the Flat button (5) and simultaneously push the handle forward.

- Adjusting position or height – push the sliding lock (4) to the appropriate position so that the sliding lock is in contact with the height and locking position (7). In this mode, the top plate will be raised to a fixed height.

REMOVING AND ASSEMBLING THE GRILL PLATES

1. Top lid – supports the heating element and the grill plate.
2. Handle – used to open and close the top lid.
3. Plate release button – press the button, the plate is released from the appliance.
4. Sliding lock – used to lock the top lid and adjust the hanging height.
5. Flat button – press the button, the top cover can be opened 180°.
6. Oil collection tray – collects grease.
7. Height and locking positions – defines the locking and height positions.
8. Temperature probe insertion hole – used for connecting the food temperature probe.
9. Base – supports the heater and grill plate, has an integrated electrical panel.
10. Control panel – touch control, digital tube and LED screen.
11. Temperature probe storage box – used for storing the food temperature probe.
12. Food probe – detects the internal temperature of the steak depending on the selected program.
13. Grill plate – both sides of the grill plate can be used, grill side or flat side.

GRILL OPERATING MODES

DISPOSAL AND RECYCLING

PRESET PROGRAMS

DISPOSAL AND RECYCLING

1. Handle – used for opening and closing the top lid.
2. Locking and blocking control devices - determines the locking and blocking of the lid position.
3. Locking and blocking control devices - determines the locking and blocking of the lid position.
4. Control panel - touch control, digital tube and LED display.
5. Control panel – touch control, digital tube and LED display.
6. Grille finisher - optional, choose the grille finisher side: slotted or smooth.
7. Grille finisher - optional, choose the grille finisher side: slotted or smooth.

• Azimuthal mounting – for measuring horizontal angles (1) and vertical angles (4) or for setting out horizontal and vertical angles (7). The mounting is designed for measuring horizontal and vertical angles with high precision. • Zenithal mounting – for measuring zenith angles (2) and for setting out zenith angles (1) with an accuracy of 95 gon, or for setting out directions. • 180° mounting – for measuring horizontal angles (5) and for setting out horizontal angles.