Q7 Max - Robot vacuum ROBOROCK - Free user manual and instructions

USER MANUAL Q7 Max ROBOROCK

For the purposes of recharging the battery, only use the detachable supply unit roborock CDZ11RR, CDZ12RR, AED03HRR or AED04HRR provided with this product.

Do not use this product on elevated surfaces without barriers such as the floor of a loft, an open-ended terrace, or on top of furniture.

To prevent blocking the product and to avoid damage to valuables, remove lightweight items (such as plastic bags) and fragile objects (such as vases) from the floor before cleaning.

Do not place any object (including children and pets) on the product, whether it is in operation or not.

Do not use the product on burning objects (such as cigarette butts).

Do not use the product to clean hard or sharp objects (such as decoration wastes, glass and nails).

The product must be switched off and the plug must be removed from socket outlet before cleaning or maintaining the product.

If placing the robot into storage, charge it fully and turn it off before placing it in a cool dry place. Recharge it at least every three months to prevent the battery over discharging. English 03 Restrictions 04 Product Overview 04 Installation 06 Connect to the App 06 Instructions 08 Routine Maintenance 09 Basic Parameters 10 Errors 11 FAQs04 Product Overview

Flashing slowly: Waiting for connection

Flashing quickly: Connecting

Press and hold to turn the robot on or o

Press to start cleaning —Power/Clean

White: Battery level

Red: Battery level < 20%

Pulsing: Charging or starting up

Flashing red: Error —Status Indicator Light

Press and hold for 3 seconds to turn on/o the child lock —Spot Clean/Child Lock

Press to return to dock Press any button to stop the robot during cleaning or docking.Note: —Dock A1-1—Bumper A1-2—LiDAR Sensor A1-3—Vertical Bumper A1-4—Dock Locator

Robot (Bottom View) A2-1—Wall Sensor A2-2—Cli Sensors A2-3—Omni-Directional Wheel A2-4—Charging Contacts A2-5—Side Brush A2-6—Main Wheel A2-7—Main Brush A2-8—Main Brush Cover Latches

Moisture-Proof Mat05 When using the robot for the rst time, follow it throughout its whole cleaning route and watch for potential problems. The robot will be able to clean by itself in future uses. Note: After xing the charging dock in place, use a dry cloth to clean the area where the Moisture-Proof Mat will be located. Tear o the double-sided tape at the bottom of the Moisture-Proof Mat, and stick the mat on the oor, as shown below. Notes:

The Moisture-Proof Mat attaches best to smooth surfaces.

When necessary, remove the double-sided adhesive tape slowly to reduce residue glue.

Attach the Moisture-Proof Mat The robot may not turn on when the battery is low. In this case, place the robot directly onto the dock to charge. Note: Press and hold the button to power on the robot. When the power light goes on, place it on the dock to charge. To maintain the performance of the high-performance Power On and Charge the Robot

1. Tidy cables and loose items from the

ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.

2. When using the robot in a raised area,

always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage. B1-1 More than 0.5m (1.6ft) B1-2 More than 1.5m (4.9ft)

Position the Charging Dock Keep the charging dock on a level surface, at against a wall. Connect the power cable to the charging dock and tidy cables from Notes:

Allow at least 0.5m (1.6ft) of clearance on each side, and more than 1.5m (4.9ft) in front of the charging dock.

If the power cable hangs vertical to the ground, it may be caught by the robot, causing the charging dock to be disconnected.

The charging dock indicator is on when the charging dock is electried, and o when the robot is charging.

Do not place the charging dock in places that are directly exposed to sunlight, or block the location beacon. Otherwise the robot may not be able to automatically return to the charging dock.

Mopping To prevent excessive dirt buildup during rst-time use, oors should be vacuumed at least three times before mopping. Note: Open the upper cover and take out the unit. B3-1—Remove the dustbin and water tank combo unit the oor. To ensure a better user experience of the mobile app, place the charging dock in an area with good WiFi coverage. lithium-ion rechargeable battery pack, keep the robot charged. Reinstall the unit. It will click in place. B3-3—Reinstall the dustbin and water tank combo unit Wet the mop cloth and wring it until it stops dripping, then slide it along the mop cloth slot before sticking it rmly in place. B3-4—Install the mop cloth mount Only use the ocial Roborock mop cloth. Note: Notes:

To prevent corrosion or damage, only use the Roborock branded oor cleaner in the water tank.

Do not use hot water as this may cause the tank to deform.

When lling the water tank, tilt tank 30° to avoid wetting the lter. Remove the water tank stopper, ll the tank with water, and close it tightly. B3-2—Fill the water tank Slide the mount forwards along the bottom of robot until it clicks in place. B3-5—Install the mop cloth mount06 When the robot returns to the dock after cleaning, press the latches on both sides, and slide the mop cloth mount backwards to remove it. Notes:

Wash the mop cloth after each use, and regularly empty the water tank of unused water.

Remove the mop cloth mount when not mopping. B3-6—Remove the mop cloth mount

1. Open the upper cover and nd the WiFi

indicator. Open the Roborock App, tap the “Search for device” button, or open Xiaomi Home app, tap “+” in the top right corner and add the device as instructed in the app. Notes:

The actual process may vary due to ongoing app updates. Follow the instructions provided in the app.

Only 2.4 GHz WiFi is supported.

Add device If you cannot connect to the robot due to your router conguration, a forgotten password, or any other reason, reset the WiFi and add your robot as a new device. Note:

2. Press and hold the and buttons until

you hear the “Resetting WiFi” voice alert. The reset is complete when the WiFi indicator ashes slowly. The robot will then wait for a connection. Instructions The robot cannot be turned o when it is being charged. Note: Press and hold the button to turn on the robot. The power indicator will turn on and the robot will enter standby mode. Press and hold the button to turn o the robot and complete the cleaning cycle. On/O Press the button to start cleaning. The robot will plan its cleaning route according to its scan of the room. It splits a room into zones, rst draws out zone edges, and then lls the zone in a zigzag pattern. In doing so, the robot cleans all zones one by one, eciently cleaning the house. Starting Cleaning Option 2: Search for “Xiaomi Home” in the App Store or Google Play or scan the QR code to download and install the app. Connect to the App Option 1: Search for “Roborock” in the App Store or Google Play or scan the QR code to download and install the app.

Download App This robot supports both Roborock and Xiaomi Home apps. Choose the one that best meets your needs. Zone 1 – Cleaned Zone 4 – Next Zone Zone 2 – Cleaned Zone 3 – In Progress Clean the mop cloth after 60 minutes of mopping to maintain water ow and cleaning quality. Note:

If the robot waits more than 1 hour for a connection, WiFi will be automatically disabled. If you want to reconnect, reset the WiFi before proceeding.07 After spot cleaning, the robot will automatically return to the starting point and enter Standby mode. Note: Press the button to start spot cleaning. Cleaning range: The robot cleans a 1.5 m (4.9 ft) x 1.5 m (4.9 ft) square area centered on itself. Spot Cleaning When the robot is running, press any button to pause it, press the button to resume cleaning, press the button to send it back to the dock. Pause Placing a paused robot on the dock manually will end the current cleanup. Note: If the robot is paused for over 10 minutes, it will go to sleep, and the power indicator will ash every few seconds. Press any button to wake the robot up. Sleep Notes:

To allow the robot to automatically vacuum and return to the dock, start the robot from the dock. Do not move the dock during cleaning.

Cleaning cannot start if the battery level is too low. Allow the robot to charge before starting cleanup.

If cleaning is completed in less than 10 minutes, the area will be cleaned twice.

If the battery runs low during the cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left o.

Before starting each mopping task, make sure that the mop cloth has been properly installed. Notes:

The robot will not go to sleep when it is charging.

The robot will automatically shut down if left in sleep mode for more than 12 hours. The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period. When DND mode is activated, the robot will not automatically resume cleanup, the power indicator light will dim, and the volume of the voice prompts will lower. DND Mode Charging After cleaning, the robot will automatically return to the dock to charge. In Pause mode, press the button to send the robot back to the dock. The power indicator will pulse as the robot charges. If the robot fails to nd the dock, it will automatically return to its starting location. Place the robot on the dock manually to recharge. Note: Child Lock Press and hold the button to enable/ disable the child lock. You can also set it in the app. Once enabled, the robot will not react to button presses when it is stationary. When the robot is cleaning or docking, press any button to stop it. Error If an error occurs, the power indicator will ash red and a voice alert will sound. See “Errors” for solutions. Notes:

Placing a malfunctioning robot on the dock manually will end the current cleanup. App Features Cleaning Map

Real-Time Vacuum and Mop Route

Map Editing Restore Factory Settings If the robot does not function properly after a system reset, switch it on. Press and hold the button and at the same time press Reset button until you hear the “Restoring factory settings” voice prompt. The robot will then be restored to factory settings. System Reset If the robot does not respond when a button is pressed or cannot be turned o, reset the system. Press the Reset button, and the robot will reset automatically. After resetting the system, scheduled cleaning, WiFi, etc. will be restored to factory settings. Note:08 Custom Cleaning Modes

Carpet Boost Cleaning Mode Switch

Suction Power Levels

Voice Assistant Support Functions and details of the app may vary slightly due to the continuous app development and updates.Note: Routine Maintenance

Clean every 2 weeks and replace every 6-12 months C1-1—Main Brush Cover C1-2—Latches C1-3—Main Brush C5-6—Allow 24 hours for the lter to dry thoroughly and reinstall it. The omni-directional wheel bracket cannot be removed.Note: C3-2—Rinse the wheel and the axle with water to remove any hair and dirt. Dry and reattach the wheel, pressing it rmly in place. C3-1—Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel. Clean the main wheels with a soft, dry cloth.

Clean monthly C5-2—Remove the lter then empty the dustbin. C5-1—Open the upper cover of the robot and take out the unit.

Dustbin and Water Tank Combo Unit

Clean weekly and replace the lter every 6-12 months C5-3—Empty the water tank of unused water. C5-4—Fill the dustbin with clean water and gently shake it. Then pour out the dirty water. C5-5—Rinse the lter repeatedly and tap it to remove as much dirt as possible. To prevent blockage, only use clean water without any cleaning liquid. Note:Do not touch the surface of the lter with your hands, brush, or hard objects to avoid potential damage. Note:

Omni-Directional Wheel

1. Unscrew the side brush screw.

2. Remove and clean the side brush.

Reinstall the brush and tighten the screw.

Clean monthly and replace every 3-6 months C1-8—Rotate the main brush caps in the indicated unlock direction to remove the caps. C1-9—Remove any hair or dirt entangled around the main brush, reinstall the main brush and re-insert the brush cover, making sure to place the tabs in the slots. C1-10—Make sure that the main brush cover has been properly attached. When properly installed, all four tabs should be hidden. Notes:

Main brush should be wiped down with wet cloth and left to dry away from direct sunlight.

Do not use corrosive cleaning uids or disinfectants to clean the main brush. C1-6—Turn over the robot and press the latches to remove the main brush cover. C1-7—Pull out the main brush and remove the main brush bearing. C1-4—Main Brush Caps C1-5—Main Brush Bearing09

Robot Sensors Use a soft, dry cloth to wipe and clean all sensors, including: C7-1—Dock Locator C7-2—Wall Sensor C7-3—Four Cli Sensors

Charging Contact Areas Use a soft dry cloth to wipe the charging contacts on the charging dock and the robot.

Clean monthlyPurchase an additional lter and alternate if necessary. Note:

Clean after each use and replace every 3-6 months Remove the mop cloth from mop cloth mount. Clean the mop cloth and air-dry it. A dirty mop will aect the mopping performance. Clean it before use.Note: Battery The robot is equipped with a high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged during normal use. If the robot will be left unused for a long period, turn it o and charge it at least every three months to avoid battery damage caused by over-discharge.Note: Basic Parameters Robot The serial number is on a sticker on the underside of the robot. Note: Q380RRModel 14.4V/5200mAh lithium-ion battery Battery Approx. 4.7kgWeight < 6 hoursCharging Time 20VDC 1.2ARated Input Charging Dock 14.4V/5200mAh lithium-ion battery Charging Battery CDZ11RR or CDZ12RRModel 28WRated Power 100-240V~Rated Input 20VDC 1.2ARated Output 50-60HzRated Frequency10 Errors If an error occurs while the robot is cleaning, the power indicator will ash red quickly, and a voice alert will sound. Refer to the following table for troubleshooting.

1. After resolving any of the following errors, relocate your robot

and restart cleaning.

2. After any sensor errors, clean the sensor and retry.

3. If the battery is at an abnormal temperature, wait for it to return

to normal before use. If the problem persists after using the recommendations in the table above, please email our after-sales service team: Europe Support: [e-mail] Australia Support: [e-mail] A system reset may resolve some problems.Note: Error 1: LiDAR turret or laser blocked. Check for obstruction and retry. Error 2: Bumper stuck. Clean it and lightly tap to release it. Error 3: Wheels suspended. Move robot and restart. Error 4: Cli sensor error. Clean cli sensors, move robot away from drops and restart. Error 5: Main brush jammed. Clean main brush and bearings. Error 6: Side brush jammed. Remove and clean side brush. Error 7: Wheels jammed. Move the robot and restart. Error 8: Robot trapped. Clear obstacles surrounding robot. Error 9: No dustbin. Install dustbin and lter. Error 12: Low battery. Recharge and retry. Error 13: Charging error. Clean charging contacts and retry. Error 14: Battery error. Error 16: Robot tilted. Move to level ground and restart. Error 17: Side brush error. Reset robot. Error 18: Fan error. Reset robot. Error 21: Vertical bumper pressed. Move robot and retry. Error 22: Dock locator error. Clean and retry . Error 23: Could not return to dock. Clean dock location beacon and retry. Error 26: Wall sensor dirty. Clean wall sensor. Filter blocked or wet. Clean, dry, and retry. No-go zone or Invisible Wall detected. Move robot from this area. Internal error. Reset the robot.11 FAQs Problem Solution Unable to power on.

Battery low. Put the robot on the dock and charge it before use.

Battery temperature too low or too high. Only use the robot within the range of 4-40°C (39.2-104°F). Unable to charge.

If the dock is not receiving power, check that both ends of the power cable are properly connected.

If the contact is poor, clean the charging contacts of the dock and the robot.

Conrm that the dock indicator is on. Slow charging speed.

To maintain the battery life, the robot automatically reduces the charging speed when it is charged in an environment at a high or low temperature.

Charging contacts dirty. Clean them with a dry cloth. Unable to return to dock.

There are too many obstacles near the dock. Move it to an open area.

The robot is too far from the dock. Place it closer and retry. Abnormal behavior.

Restart the robot. Noise during cleaning.

The main brush, side brush, or main wheel may be jammed. Turn o the robot and clean them.

The omni-directional wheel is jammed. Use a screwdriver to remove it for cleaning. Unable to connect to WiFi.

WiFi disabled. Reset the WiFi and try again.

Poor WiFi signal. Move the robot to an area with good WiFi reception.

Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.

Current device not supported. Find the supported models in the app.

Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock Customer Service for help with troubleshooting. Poor cleaning performance and/or leaking dust

The dustbin is full and needs emptying.

The lter is blocked and needs cleaning.

The main brush is tangled up and needs cleaning. Scheduled cleaning is not working.

Battery low. Scheduled cleaning can only begin when the battery level is above 20%. Is power always being drawn when the robot is on the dock?

The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low. Does the robot need to be charged for at least 16 hours for the rst three uses?

No. The lithium battery has no memory eect. The robot can be used any time after it has been fully charged once. No or little water during washing.

Check whether there is water in the water tank and check the manual for instructions on how to correctly install the dustbin and water tank combo unit, mop cloth mount and mop cloth. Cleaning does not resume after recharging.

Make sure that the robot is not in DND mode. DND mode will prevent auto top-up.

If the robot is placed manually on the dock before it is recharged automatically, it will not be able to continue cleanup. The robot cannot return to the dock after spot cleaning or when it has been moved manually.

After spot cleaning or a signicant position change, the robot will re-generate the map. If the dock is too far away, the robot may not be able to return for recharging and must be placed on the dock manually. The robot begins to miss certain spots.