Shorty - Bike Urban Arrow - Free user manual and instructions

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USER MANUAL Shorty Urban Arrow

4.2 Setting up the lights 22

5 Getting ready to bike 25

5.1 Gathering first experience 25

5.2 Influences on the operating range 26

5.3 Safety check before every ride 26

5.5 E-bike battery capacity check 27

5.6 Activating your e-bike 28

5.6.1 Inserting, removing, securing and

charging the Kiox display 29

5.6.2 Placing and removing the e-bike battery

from the battery cradle 30

5.6.3 Switching the e-bike on and off 32

5.6.4 Switching the e-bike battery on and off 33

5.7 Parking the e-bike or going for a ride 33

5.7.1 Incorrect position of the kickstand 35

5.8 Turning the bike lights on and off 36

5.9 Power supply of external devices via USB

connection of the Kiox display 37 6 Changing settings during biking 38

6.1 Shifting gears 38

6.2 Changing the assistance level 39

6.3 Switch push assistance mode on and off 40

6.3.1 Switching the push assistance mode

on and off with a Kiox display 40

6.3.2 Switching the push assistance mode

on and off with a Purion display 40

7.2 Charging the e-bike battery 43

7.3 Changing the battery of the Purion display 46

7.4 Storing the e-bike battery and the Kiox display 472 Urban Arrow Shorty

1 About this manual First of all, thanks for choosing Urban Arrow! Urban Arrow stands for Smart Urban Mobility and we have reinvented the transport bicycle: afresh new design, lightweight, safe and comfortable materials together with the powerful and reliable German Bosch electric pedal assist and A-brand components (e.g. Magura, Tektro, SKS, Enviolo, Schwalbe). That’s why Urban Arrow has been a multiple award winner; Eurobike Award (2010, 2015 and 2021), ISPO Brand New Award (2013), Extra Energy award (2016 and 2017). You have chosen the Shorty model. This compact cargo model is designed for the urban multitasker, with places to go, things to do and stuff to take. It can even be transformed into the ultimate courier bike when adding the lockable hood. This manual will help you learn everything you need to know about your Urban Arrow bike. It explains how to ride and operate the bike and how to perform basic maintenance tasks. It is strongly recommended to read it in full. 8 Cleaning and maintenance 48

8.2.4 Disc brake adjustment 54

8.2.5 Gear adjustment 55

8.2.6 Lubrication 56

8.2.7 Spares, accessories and safety-critical parts 56

9 Transport 58 10 Solutions to possible problems 59 11 Service plan 64 12 Disposal 65 13 EC Declaration of Conformity 66 14 Appendices 68

Urban Arrow is continuously improving its product range to bring you a better and safer riding experience. It might be possible that some features in this manual are different from the bike as you have bought. Check the most recent information on www.urbanarrow.com/en/folders-manuals Warranty Urban Arrow guarantees that this product has been manufactured according to the latest European safety standards and quality requirements applicable to this type of product and that this product, at the time of purchase, has no defects in workmanship and material. During production various quality checks have been performed. Should it happen that, despite all our efforts, during our warranty period(s) your Urban Arrow shows a material and/or manufacturing fault (with normal use as described in the manual), then Urban Arrow is required to respect this warranty. If you feel your warranty should be applied or if you want detailed information on the application of your warranty please contact your Urban Arrow dealer. The following warranty stipulations apply to your Urban Arrow*. All terms are applicable counting from date of purchase. ● A five year warranty on the frame and the fork except for wear parts. ● A two year warranty on the paint and on visible rust from the inside. Used symbols

Warning Indicates a hazardous situation that, if not avoided, could result in serious or fatal injury and/or serious damage to a product or surrounding.

Caution Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury and/or damage to a product or surrounding.

Note Information that should be considered important, but is not injury or damage related. Tip Tip Useful information. Copyright and disclaimer The information in this document is subject to change without prior notification. All rights reserved. Nothing in this material may be simplified, modified or translated without prior written permission from Urban Arrow, apart from insofar as permitted under the Copyright Act. Nothing herein may be considered as an additional warranty. Urban Arrow is not liable for technical or other errors in or omissions from this material.4 Urban Arrow Shorty ● Has been damaged through mounting accessories (such as bags) not sold or produced by Urban Arrow. ● Has been used differently than the product is intended for. ● Has continued to be used despite damage and/or defects have been found, and this made the damage worse. ● Has not been maintained/serviced by a registered Urban Arrow dealer.

Only a qualified bike dealer should perform any necessary work on the drive system. Unauthorized work on any of the drive system parts could endanger you, and your warranty may become void. Claiming warranty: ● Complaints and warranty claims will be dealt with by your Urban Arrow dealer. In the event of complaints or questions about the warranty, your Urban Arrow dealer will always be your first point of contact, since this is where the contract of sale was concluded. Urban Arrow will then make a definitive assessment on whether the warranty applies. The dealer must send the part in question, together with the purchase invoice, to Urban Arrow, stating the complaint. ● Your dealer may charge you for any assembly or dismantling costs. ● Your dealer may charge you for the transport charges associated with getting the bicycle and/or parts from your dealer to Urban Arrow. ● A two year warranty on all other parts. Wear parts such as the tyres, the chain, the pedals, bearings, the safety belts, ball ends, etc. are exempt from this warranty. ● A two year guarantee on the battery. The capacity of the battery will decrease depending on the number of charge cycles and battery life. This decrease in capacity is not covered by the warranty. ● During the valid warranty period(s) all parts where Urban Arrow has determined that there is a construction or a material defect, will be repaired or reimbursed at Urban Arrow´s discretion. ● The factory warranty can only be claimed upon presentation of the original purchase invoice.

• The warranty stipulations are applicable only by the first owner. Your warranty will be voided or will not be applicable in case your Urban Arrow (and/or its parts): ● Has been altered in its construction. Never make any modifications to your electrical drive unit or fit any other products which would be suitable for increasing the performance of your e-bike. ● Has seen insufficient maintenance (for sufficient maintenance please follow the service plan as described in chapter 11). ● Has been misused or has been involved in an accident. ● Has defects following normal wear. ● Has been damaged during transport.5User manual

Assistance In case you need help or have any questions regarding your Urban Arrow please contact your local Urban Arrow dealer. A list of authorised Urban Arrow dealers can be found online: Dealer list www.urbanarrow.com/en/dealerlocator For more Urban Arrow information, technical information and news items please check our website and our social media channels: Our website www.urbanarrow.com Our YouTube channel www.youtube.com/urbanarrowcom Our Facebook page www.facebook.com/urbanarrowcom Our Instagram account www.instagram.com/urbanarrow Our Twitter account www.twitter.com/urbanarrowcom You can also contact us by: Phone +31 (0)20 6722968 E-mail service@urbanarrow.com Mail Urban Arrow Gyroscoopweg 6-8 1042 AB, Amsterdam The Netherlands Liability A claim honored by Urban Arrow under these warranty terms and conditions does not constitute any admission of liability on the part of Urban Arrow for any loss or damage suffered by the owner or third parties. Any liability on the part of Urban Arrow for consequential damage is hereby excluded. The liability of Urban Arrow is limited to whatever is set out in the warranty terms and conditions, unless otherwise arising from a mandatory legal provision. Disclaimer Urban Arrow has taken great care in compiling these warranty terms and conditions. But liability as a consequence of printing or typographical errors is excluded.6 Urban Arrow Shorty Important technical specifications of the e-bike Total length 203 cm Height Max. 120 cm (depending on handlebar height the e-bike can be less high) Width box / handlebar 65 cm / 64 cm Weight of the empty e-bike 43 kg Max. combined weight e-bike (e-bike, rider and load) - Enviolo Trekking 200 kg Max. combined weight e-bike (e-bike, rider and load) - Enviolo Cargo / Heavy Duty 225 kg Max. rider weight 125 kg The A-weighted emission sound pressure level at the driver ears is less than 70 dB(A).

Never overload your e-bike. This has a negative impact on the steering and braking behaviour of the e-bike which may lead to accidents. For damage caused by bike overload any warranty claims shall be invalid.

The e-bike can be used within a temperature range between -5 °C and 40 °C. 2 The Urban Arrow Shorty e-bike The Urban Arrow Shorty bike is an e-bike. The bike is intended to be used on a regular paved surface and the tires are intended to maintain ground contact. The bike contains an electrical drive unit that assists you up to a speed of 25 km/h when riding. As soon as you push on the pedals the assistance is switched on and it switches off as soon as you stop pedalling or when you have reached a speed of 25 km/h. The e-bike has four different assistance levels (ECO, TOUR, SPORT and TURBO) and a number of gears for an optimal driving experience. The bike can also be ridden as a normal bicycle (no assistance) and has a push assistance mode in which the e-bike can be pushed at low speed without pedalling.

Check the local regulations on registering and using e-bikes on public roads.7User manual

The e-bike and its parts The Urban Arrow Shorty e-bike comes in a number of versions. Your bike has either: ● A removable Kiox display or a non-removable Purion display. ● A grip shifter with or without gear indicator ● A belt or a chain. Apart from these options, the type of disc brake, the type of motor and the capacity of the battery, all Urban Arrow Shorty e-bikes are technically identical.8 Urban Arrow Shorty The e-bike contains the following parts:

19 Disc brake 20 Front wheel thru axle 21 Front wheel (20”) 22 Rigid front fork 23 Steering rod bearing 24 Front reflectors 25 Front light 26 Sprockets 27 Chain guard 28 Belt 29 Speed sensor 30 Speed sensor magnet 31 Speed sensor magnet bolt 32 Charger plug 33 Socket for mains connection 34 Battery charger 35 Safety warnings 36 Power cord charger plug Image 1: General overview (side view) 1 Ahead steering set front fork 2 Foam box 3 Ahead steering set steering shaft 4 Head tube 5 Saddle with handle 6 Rear light 7 Ring lock including lock rubbers 8 Fender 9 Drop out bolt 10 Axle nut 11 Rear wheel (26”) 12 Pad 13 Pedal crank arms 14 Pedals 15 Main frame connecting bolt 16 Hingeable pivot joint 17 Kickstand 18 Steering rod10 Urban Arrow Shorty

50 Ring lock key (same key as battery lock) 51 Bottom part of battery holder 52 Charge-control indicator 53 On/Off button 54 Battery 55 Socket for charger plug 56 Charging socket cover 57 Frame number 58 Battery lock 59 Top part of battery holder 60 EPP cap 61 Drain holes 62 Foldable covering plate Image 2: General overview (top view) 37 Kiox display 38 Rear reflector 39 Handlebar angle bolts 40 Locking latch 41 Bore for safety bolt 42 Display holder 43 Magnetic holder 44 Seat post 45 Seat post quick release 46 Adjusting screw for seat post clamp 47 Seat post clamp 48 Gear hub 49 Electrical drive unit12 Urban Arrow Shorty

• There are regional and personal preferences regarding which brake lever operates which brake. If you want the standard setup changed please refer to your Urban Arrow dealer. Image 3: Handlebar with Kiox display and gearshifter with gear indicator 63 Time indicator 64 Performance evaluation 65 Assistance level indicator 66 Light indicator 67 Battery charge indicator of the e-bike battery 68 Unit of speed indicator 69 Speed 70 Gear barrel adjuster 71 Bike lights button 72 USB port 73 USB port protective cap 74 On/ off button display 75 Grip shifter with gear indicator 76 Rear brake (right)* 77 Stem14 Urban Arrow Shorty

Speed and distance indications of Purion display Speed Current speed Trip Distance covered since the last reset Total Total distance Range Estimated range of the available battery charge (for constant conditions such as assistance level, route profile, etc.) The e-bike contains a few parts that can be exchanged depending on your preference. Contact your Urban Arrow dealer in case you are interested in one of the following exchanges: ● Belt drive instead of chain drive; ● Seat post clamp without a quick release, different saddle, different stem, different handlebar; ● Duo battery kit instead of single battery. This will double the capacity of your battery; ● Suspension seat post instead of rigid seat post. Also contact your Urban Arrow dealer in case you are interested in the following range of accessories: various rear carriers, raincover, poncho, lockable hood, child seat adapter and dual battery kit. Maybe your needs will change over time. Then it is good to know that Urban Arrow developed a range of e-bikes next to the Shorty: a bike to transport children/an adult (Family) and a less compact transport bike in comparison to the Shorty (Cargo). The Cargo bike is available in two sizes: Cargo L (274cm) and XL (294cm). Image 4: Handlebar with Purion display and gearshifter without gear indicator 91 Battery compartment cover 92 Display holder 93 Fastening screw for display

• For service purposes only16 Urban Arrow Shorty ● Never make any modifications to your electrical drive unit or fit any other products which would be suitable for increasing the performance of your e-bike. This normally reduces the lifetime of the system and risks damage to the electrical drive unit and the bike. If you handle the system improperly you also endanger your safety and that of other road users, thus run the risk of high personal liability costs and possibly even criminal prosecution in the event of accidents attributable to manipulation. There is also a risk you loose the guarantee and warranty claims on the bike you have purchased. ● Always use original Bosch batteries approved by your Urban Arrow dealer. When you use other batteries, Urban Arrow shall not assume any liability and warranty. The use of incorrect batteries can cause short circuiting and/or overheating which may lead to injuries and pose a fire hazard. ● Use the battery only together with e-bikes that have an original Bosch electrical drive unit. This is the only way to protect the battery against dangerous overload. ● Never open the battery. Danger of short-circuiting which may cause burns or a fire. When you open the battery voids any and all warranty claims. ● Protect the battery against heat (e.g. prolonged sun exposure) and fire. There is a risk of explosion. Never store or operate the battery near hot or flammable objects. ● Never submerge the battery in water or clean using a jet of water. Danger of short-circuiting which may pose a fire hazard. ● Keep the battery not being used away from paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the 3 Safety Read all safety warnings and all instructions. Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury. Save all safety warnings and instructions for future reference.

Warning ● When you cycle with a damaged front fork it can cause the front fork to break during riding. This may lead to loss of control of the bike. Always have your bike checked by your Urban Arrow dealer in case the front fork of your bike was hit or your bike ran into an object with the front wheel. ● Children may only use the e-bike and all its components under supervision or after having been instructed by a responsible person. Otherwise, there is danger of operating errors and injuries. ● Supervise children during use, cleaning and maintenance of the bike. Don't let children play with the charger. Keep the battery out of reach of children. Risk of electrical shock. ● Do not open the electrical drive unit yourself. Opening of the electrical drive unit can cause leakage of water into the drive unit, which may lead to malfunctioning of the electrical drive unit. The electrical drive unit must be repaired only by qualified experts and only with original spare parts. This will ensure that the safety of the electrical drive unit is maintained. Unauthorized opening of the electrical drive unit will void warranty claims.17User manual

● A sticker in English is adhered to the bottom of the charger (marked 31 in the diagram on the graphics page). This says: Use ONLY with BOSCH lithium-ion batteries. Follow this instruction. ● Prevent accumulation of snow and ice between fenders and tires and around the belt drive. Risk of belt breaking. ● Entrapment danger. Cutting danger. Crushing danger. Potential risk of serious injuries. Don’t let children play with the bike or parts of the bike. Pay special attention to spinning wheels and to the brake rotors. ● When using the on-board computer with Bluetooth® and/ or WiFi, interference can occur with other devices and equipment, aircraft and medical devices (e.g. pacemakers, hearing aids). Likewise, injury to people and animals in the immediate vicinity cannot be excluded entirely. Do not use the on-board computer with Bluetooth® in the vicinity of medical devices, petrol stations, chemical plants, areas with a potentially explosive atmosphere or on blast sites. Do not use the on-board computer with Bluetooth® in aeroplanes. Avoid using the on-board computer near your body for extended periods. ● Do not allow yourself to be distracted by the on-board computer's display. If you do not focus exclusively on the traffic, you risk being involved in an accident. If you want to make entries in your on-board computer other than switching the assistance level, stop and enter the appropriate data. battery-pack terminals together may cause burns or a fire. For short-circuiting damage caused in this manner, any and all warranty claims through Bosch shall be invalid. ● Under abusive conditions, liquid may be ejected from the battery. Avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause skin irritations or burns. ● Place down the battery only on clean surfaces. In particular, avoid soiling the charge socket and the contacts, e. g. by means of sand or soil. Danger of short-circuiting which may pose a fire hazard. ● Never attempt to charge or use a damaged battery. There is a risk of explosion. Always contact your Urban Arrow dealer when your battery is damaged. ● Keep the charger away from rain or moisture. The penetration of water into a battery charger increases the risk of an electric shock. ● Keep the battery charger clean. Contamination can lead to danger of an electric shock. ● Never operate the battery charger on easily inflammable surfaces (e. g., paper, textiles, etc.) or surroundings. The heating of the battery charger during the charging process can pose a fire hazard. Before each use, check the battery charger, cable and plug. If damage is detected, do not use the battery charger. Damaged battery chargers, cables and plugs increase the risk of an electric shock. Never open the battery charger yourself. Contact your Urban Arrow dealer when your battery charger is damaged.18 Urban Arrow Shorty 4 Before first use On delivery of your bike the battery is supplied partially charged. To ensure full battery capacity, completely charge the battery in the charger before using for the first time. See paragraph 7.2 how to charge the battery. Prior to your first ride your bike needs to be fit in an optimal way. In this chapter we explain how this should be done.

Adjust the saddle height and handlebar position according to your personal preference in order to ride your new bike in an optimal way. Tips for an optimal setting (see image 5): ● Don’t put the handlebar too low or too far away. Leaning too much forward will put stress on your lower back and wrists. ● When adjusting the saddle height your feet (not just the toes) should touch the ground while seated on the saddle. ● When positioning your foot on the pedal at its lowest point your knee should be slightly bent. It is common for an Urban Arrow bike to be ridden by more than one rider. In that case adjusting the seat post height to the correct height is more critical than adjusting the handlebar height. Tip Please consult your Urban Arrow dealer for a professional bike fit.

Caution ● Batteries must not be subjected to mechanical impacts. There is a risk that the battery will be damaged causing vapors to escape. The vapors can irritate the respiratory system. Provide for fresh air and seek medical attention in case of complaints. ● The battery may give off fumes if it becomes damaged or is used incorrectly. Provide a fresh air supply and seek medical advice in the event of pain or discomfort. These fumes may irritate the respiratory tract. ● Observe the mains voltage! The voltage of the power supply must correspond with the data given on the nameplate of the battery charger. Battery chargers marked with 230 V can also be operated with 220 V. When the main voltage is too high the battery will be damaged. ● Please observe the operating and storage temperatures of the e-bike components. Protect the electrical drive unit, display and battery against extreme temperatures (e.g. from intense sunlight without adequate ventilation) and reflection of sunlight coming from energy-efficient glass . The components (especially the battery) can become damaged through extreme temperatures.19User manual

The seat post clamp should remain in place. There is no need to slide it off the frame or to take if off completely. 2 . Put the saddle at the required height. Pay attention to the following:

In case you have a suspension seat post: The indication on the seat post (a line of vertical stripes) should never be visible. When you extend the seat post beyond the minimum insertion mark the seat post can break during cycling, which may lead to loss of control of the bike. 3 . Close the seat post quick release completely by pushing it against the seat post clamp (see image 8 ). Is the seat post able to turn in the clamp when the lever is closed or are you not able to close the seat post quick release? Then the clamp force needs to be adjusted. Adjust the clamp force as follows: 1 . Open the seat post quick release 45 . 2 . Adjust the clamp force: a . Turn the adjusting screw opposite the lever a few turns clockwise to make the clamp tighter. b . Turn the adjusting screw opposite the lever a few turns counter clockwise to make the clamp looser. 3 . Close the seat post quick release completely by pushing it against the seat post clamp. Image 5 : Bike fi t tips 4 . 1 . 1 Saddle height adjustment The height of the saddle is adjusted as follows: 1 . Open the seat post quick release 45 located on the seat post clamp. The seat post will now sit loose in the frame (see image 6 ).20 Urban Arrow Shorty 4 . 1 . 2 Handlebar/stem adjustment The handlebar position can be adjusted according to your personal preference. Adjusting the angle of the stem will change the handlebar height and the distance between the rider and the handlebar. The angle of the stem can be adjusted as follows: 1 . Turn the two stem angle bolts a few turns counter clockwise to loosen it (see image 9 A). There is no need to rotate the bolt any further.

Use a 5mm Allen key. 2 . Adjust the angle of the stem 77 to the required setting. 3 . Turn the bolts clockwise to tighten it. The angle of the handlebar can be adjusted as follows: 1 . Turn the 4 handlebar bolts 39 a few turns counter clockwise to loosen it (see image 9 B). There is no need to rotate the bolt any further.

Use a 4mm Allen key.

It could be that you have a version that only has 2 handlebar bolts. Use a 5mm Allen key in that case. 2 . Adjust the angle of the handlebar to the required setting. Image 6 : Opening the seat post quick release Image 7 : Suspension seat post - Min insertion seat post Image 8 : Closing the seat post quick release21User manual

Tip If you feel you cannot achieve a good bike fi t by changing the angle of the stem you might need a different stem and/or handlebar fi tted. Please contact your Urban Arrow dealer for advice. Tip If you are unsure how to adjust the stem or need bike fi tting advice, please contact to your Urban Arrow dealer. Image 9 A: Turning the stem angle bolts Image 9 B: Turning the handlebar angle bolts

When a range is indicated on the side of the stem: Always stay within the range indicated on the side of the stem while adjusting (see image 11 ). When you adjust the stem to a po- sition out of this range the stem might break during cycling. This may lead to loss of control of the bike. 3 . Turn the bolt clockwise to tighten it. Tip Use one hand to hold one end of the handlebar and use it to move the handlebar to the required position. Use your other hand to tighten the bolt.

The bolt should be tightened to the correct torque. Overtightening could lead to the bolt breaking, not tightening the bolt enough could lead to slippage of stem and bars (they could move when you ride over a bump for instance). A confi dent home mechanic should be able to judge the correct torque by hand. Check appendix A for the correct torque values. 4 . Sit on the saddle and face forward. Rotate the grips 111 to optimise the angle of the brake levers 76 and 79 . The angle of the brake levers is set correctly when the brake levers visually disappear behind the grips. (see image 12 ).

Always check the angle of the brake lever after you change the stem angle. Change the angle of the grips if necessary. When the brake levers have an incorrect position it is more diffi cult to exert force, which may lead to reduced break performance.22 Urban Arrow Shorty Image 12 : Correct the brake lever angle for the different stem positions 4 . 2 Setting up the lights The rear light is fi xed in the correct position and does not need to be adjusted. For optimal visibility the front light should be set up correctly (see image 13 ). It can be tilted up and down. This allows for the light beam to be projected closer or further away from the bike. Ideally the beam should be aimed the furthest you can see it on the ground.

Never set up the front light in such a way that the beam is pointing upward. This can cause upcoming traffi c to be blinded after which they may loose control over their transportation device and cause an accident. Image 10 : Adjusting the stem and handlebar angle Image 11 : Stay within the range indicated on the side of the stem23User manual

Depending on the type of display on your bike there are different configuration options. In this paragraph we explain the configuration of the Kiox and Purion display.

4.3.1 Configuration of the Purion display

On the Purion display the values can be displayed either in kilometres or miles. Switching between kilometres and miles (and visa versa) is done as follows:

1. Press and hold the - button 94.

2. Press the on/off button 115 for less than 1 second. The

setting has been changed now. The versions of the subsystems can be viewed on the Purion display. Displaying the versions of the subsystems is done as follows:

1. Press the on/off button 115 to switch off the system.

2. Simultaneously press the + button 95 and the - button 94.

Keep the buttons pressed while performing the next step.

3. Press the on/off button for less than 1 second. The versions

of the subsystems are now displayed. Image 13 : Front light beam angle24 Urban Arrow Shorty The following system settings can be changed in the menu My eBike on the Kiox display: System settings Explanation Wheel circum. The value of the wheel circumference can be adjusted or reset here. The following non-changeable system settings are available in the menu My eBike on the Kiox display: System settings Explanation Next service Indicates the distance till your e-bike needs the next service. Components The serial number, part number, and software version (when applicable) of the Bosch e-bike battery, motor, and display. Selecting system settings in Sys. settings or My eBike

To select system settings, the display should be placed in the holder 42. System settings can only be selected while the e-bike is stationary. You can’t select settings while riding.

1. Press the on/off button 74 of the display. The start page will

3. Press the selecting button 86. The menu Settings will appear.

4.3.2 Configuration of the Kiox display

The following system settings can be changed in the menu Sys settings on the Kiox display: System settings Explanation Brightness The brightness can be adjusted in steps of 10% from 0-100%. When the Automatic option is selected, the brightness automatically adjusts to the ambient light. Time The current time can be set here. Date [DD.Mon.YYYY] The current date can be set here. Time zone The correct time zone can be selected here. 24h form (24h time format) This time format can be switched on or off. Brgh backg. (Bright background) The bright background can be switched on or off. Imp.units (Imperial units) If this option is switched on, imperial measurements are used (e.g. miles instead of kilometres). Language The required language for the interface can be selected here from 9 options. Factory reset This menu item can be used to reset the display to factory settings.25User manual

5 Getting ready to bike

5.1 Gathering first experience

It is recommended to gather first experience with the e-bike away from roads with heavy traffic. Test the operating range of your e-bike under different conditions before planning longer and more challenging rides. Also try out the different assistance levels and take some time to understand the gear hub.

When you first start using the e-bike it is recommended to start in low gear and assistance level ECO or TOUR. The motor output depends on the amount of your pedalling power and the settings of the assistance level on the display. In general: ● Applying less pedaling power means lower assistance or support. ● Applying a lot of pedaling power means higher assistance or support. As soon as you feel safe, you can participate in traffic with the e-bike as with any other bicycle.

When you hit an object with your bike it can cause damage to the front fork and the front wheel. Always be careful when your ride against and over kerbstones. Adjust your speed.

5. Press the selection button 86 to confirm your choice.

6. Select the required system setting using the + button 89 or –

button 85 and press the selection button 86 to confirm your choice.

7. Select the required setting using the + button 89 or – button

85 and press the selection button 86 to confirm your choice.

8. Press the < button 87 to go back to the previous menu.

4.3.3 The Kiox display and Bosch e-bike Connect app

The Bosch e-bike Connect app shows your e-bike rides in detail and you can for instance enter a destination and have it transferred to your Kiox display. The app is available in the App Store or the Google Play Store. To be able to use the Connect app you have to create an User ID. One of the premium features of the Connect app is the ‘Lock’ function. It is a complement to a mechanical lock. It disables the motor support when the display is taken out of the holder. Your e-bike automatically unlocks when the same display is placed back in the holder again. For more information on the Bosch e-bike Connect app go to www.ebike-connect.com26 Urban Arrow Shorty For this reason, it is not possible to precisely predict the range before and during a trip. General rules: ● For the same motor output of the electrical drive unit: The less power or force you have to bring about to reach a certain speed (e.g. through optimal use of the gears), the less energy the electrical drive unit will consume, and the greater the range of your e-bike battery. ● The higher the assistance level under otherwise same conditions, the lower the range. 5 . 3 Safety check before every ride To ensure your bike is safe to ride please check the following safety points before every ride (see image 14 ). These are quick checks to avoid mechanical malfunctions. Don’t use the bike if your bike fails on any of the points and you are not able to solve the issue following the instructions in this manual. Contact your Urban Arrow dealer to discuss the problem.

When you ride over an object with your bike the object can touch the steering shaft and cause damage to the steering shaft. Always be careful when you ride over kerbstones or other objects and always take into account the relatively small distance between the ground and the bottom part of the steering shaft.

Be careful when touching the disc brakes after heavy use. They can get very hot.

It is recommended that the rider uses a bicycle helmet. 5 . 2 Infl uences on the operating range The operating range depends on many factors, such as: ● Assistance level, ● Gear switching behavior, ● Bicycle tyres and tyre pressure, ● Model, age and condition of the e-bike battery, ● Route profi le (inclines) and road or path conditions (road or path surface), ● Head wind and ambient temperature, ● Weight of the e-bike, rider and equipment/luggage.27User manual

Inflate your tyres to the correct pressure: ● Front tyre 2.4-3.5 bar ● Rear tyre 3-4 bar Tip Ask your Urban Arrow dealer for a correct pump that fits the Schrader valves of your bike.

5.5 E-bike battery capacity check

There are two ways to check the charge conditions of the e-bike battery: ● On the battery ● On the display

When the e-bike battery is empty the e-bike can be ridden as a normal bicycle without assistance. Checking the charge conditions on the e-bike battery is done as follows:

1. Press the on/off button 53 on the battery.

2. Check the five green LEDs of the charge-control indicator 52

on the battery. Each LED indicates approx. 20% capacity. When the battery is completely charged, all five LEDs light up.

1. Check if the axle nuts 23 and the drop out bolts 9 aren’t loose.

2. Check if the tyres aren’t running against the fenders 8, the

frame or the lock 7.

3. Check if the tyres are well inflated. (see paragraph 5.4 for

information on the correct tyre pressure).

4. Check if the linkage between the handlebar 78 and the fork 22

is play free and that the linkage turns directly and smooth.

5. Check if the brakes 76 and 79 are working.

6. Make sure the kickstand 17 folds upwards and keeps its

position. (see paragraph 5.7.1 for information on the correct position of the kickstand and how to correct the position in case it is not correct).

7. Check if the seat post 44 doesn’t slip in the frame, make sure

the seat post clamp 47 is tightened.

10. Check if the front 25 and rear lights 6 are working.

11. Check if the lock rubbers 7 aren't torn and/or cracked.

Transporting luggage Check if your luggage is secured properly, so it cannot move around during the ride.28 Urban Arrow Shorty Colour of the indicator Explanation White The e-bike battery is over 30% charged Yellow The e-bike battery is between 15% and 30% charged Red The e-bike battery is between 0% and 15% charged Red + ! The capacity for assisting the drive has been used up, and assistance is switched off. The remaining capacity will be provided for the bike lights and the on-board computer.

If the e-bike battery is being charged on the bike, a corresponding notifi cation will be displayed.

If the display is removed from the holder, the state of charge that was last displayed for the battery was saved. 5 . 6 Activating your e-bike Your e-bike can only be activated (switched on and off) when the following requirements are met: ● The display is properly inserted in the holder (in case of an Kiox display) ● A charged e-bike battery is inserted into the battery cradle ● The speed sensor is connected properly

There is no specifi c order in mounting the display and the battery.

If the capacity of the battery is below 5%, all LEDs of the charge-control indicator go out. Each bar of the battery symbol is equivalent to a capacity of approx. 20% (see image 15 ). The e-bike battery pack is fully charged. The e-bike battery pack should be recharged. The LEDs of the charge-control indicator on the battery pack extinguish. The capacity for assisting the drive has been used up, and assistance is gently switched off. The remaining capacity is made available for the lighting and the on-board computer. The charge-control indicator fl ashes. The capacity of the e-bike battery pack is enough for about two hours of lighting. Image 15 : The charge conditions Checking the carge conditions of the e-bike battery on the Kiox display is done as follows: 1 . Press the on/off button 74 on the Kiox display. 2 . Check the battery charge-control indicator 52 on the Kiox display.29User manual

Removing the Kiox display from your bike is done as follows:

1. Hold the display by the top end and pull the top end towards

you until is disengages from the magnetic holder 43.

If the display is removed from the holder, all values for the functions are saved and can still be scrolled through. Securing the Kiox display against removal is done as follows:

You need a locking screw (M3 screw, 6mm long) and a Ph-0 screwdriver.

bottom part of the holder.

3. Screw the locking screw into the thread at 42.

4. Rotate the display holder backwards to the original position.

There are two ways to supply energy to the display:

1. Energy supply by the battery of the e-bike:

If the display is in the holder 42, a sufficiently charged battery is inserted in the e-bike and the e-bike is turned on, then the onboard computer is powered by the battery of the e-bike.

2. Energy supply by the internal battery of the display:

If the display is removed from the holder 42, the energy is supplied via an internal battery. In the following paragraphs we will explain you how to: ● Insert, remove, secure and charge the Kiox display ● Place and remove the e-bike battery from the battery cradle ● Switch the e-bike on and off

In case the speed sensor is not connected properly, the text ‘Error 503’ will appear on the screen of your display. Cycling remains possible but there will be no pedalling assistance as the electrical drive unit will be turned off automatically while functioning in this error mode. Check paragraph 8.2 for more information on how to check the speed sensor.

5.6.1 Inserting, removing, securing and charging the Kiox display

Inserting the Kiox display is done as follows:

1. Place the lower part of the display into the magnetic holder

2. Tilt the top part of the display towards the magnetic holder

until the display is firmly fixed in the holder. Image 16 : Inserting the display30 Urban Arrow Shorty

5.6.2 Placing and removing the e-bike battery from the battery

cradle Inserting the e-bike battery is done as follows:

1. Press the on/off button 53 of the e-bike battery to switch off

the e-bike battery 54.

Sparks may be generated between the terminals of your battery and ones of the holder when you don't switch off the battery. These sparks may lead to injuries.

2. Check if the upper and lower battery holder 59 and 51 are

clean (no dirt or debris).

3. Place the key into the battery lock 58.

The battery lock uses the same key as the ring lock 50.

4. Unlock the battery lock by turning the key counter clockwise.

5. Place the battery with the contacts on the lower holder on the

e-bike (see image 17).

6. Tilt the battery into the top part of the battery holder until it

engages. The battery is now locked. See image 18 and 19 for a correctly and incorrectly fitted battery.

You will hear a click when the battery is inserted correctly.

7. Check if the battery is tightly seated. There should be very

8. Remove the key from the battery lock.

If the display battery's charge is running low, a warning message appears on the display. Charging the internal battery of the Kiox display is done as follows:

1. Insert the e-bike battery 54 in the battery cradle (see

3. Press the on/off button 53 of the e-bike battery to switch on

the e-bike battery. Tip You can also charge the display via the USB port 72 (see paragraph 5.9).

4. Press the on/off button 74 of the display to switch on the

display. The internal battery of the display will be charged now. Tip If no power is drawn from the e-bike for about 10 minutes and no button is pressed on the display, the e-bike and therefor also the e-bike battery will shut down automatically to save energy. The display will not be charged when the e-bike battery is off.

To maximise the lifespan of the on-board computer's battery, it should be recharged for one hour every three months.

If the internal battery of the Kiox display is not recharged, the date and time will be retained for up to 6 months. When the display is switched on again, the date and time will be reset if a Bluetooth® connection to the Connect app has been established and the smartphone has successfully identified the current location via GPS (see paragraph 4.3.2 for more information on the Connect app).31User manual

Image 19 : Incorrectly fitted battery Removing the e-bike battery is done as follows:

1. Press the on/off button 53 of the e-bike battery to switch off

2. Place the key into the battery lock 58.

Tip The battery lock uses the same key as the ring lock.

3. Unlock the battery lock by turning the key counter clockwise

The lock mechanism pushes the battery out of the cradle, making it easy to take it out.

Removing the key prevent the e-bike battery from being removed by unauthorised persons when the e-bike is parked. Image 17 : Inserting the battery in the battery cradle Image 18 : Feedback correctly fitted battery32 Urban Arrow Shorty

4. Tilt the battery out of the top part of the battery holder 59.

5. Pull the battery out of the bottom part of the battery holder

Tip Mind that the key of the battery lock is also used to unlock the bike lock. We advise you to never leave it behind in the battery lock to prevent theft of the e-bike. Image 20 : Unlocking the e-bike

Always take your battery out of the frame when you are parking it for longer periods or in high risk areas. It is an expensive part to replace and there is always a chance it will be stolen.

5.6.3 Switching the e-bike on and off

There are multiple ways to switch on the e-bike:

1. When the display is not yet inserted into the holder (in case of

an Kiox display): a. Switch on the display and place it into the holder. The e-bike will automatically switch on. b. Insert the display into the holder. Switch on the display.

2. When the display is already inserted in the holder:

This is under the condition that a charged e-bike battery is inserted in the battery cradle and the speed sensor is properly connected.

When the e-bike is switched on correctly the text 'm/h' or 'km/h' will appear on the screen of the Purion display. There are multiple ways to switch off the e-bike off: ● Switch off the display by pressing the on/off button 115 of the Purion display or the on/off button 74 of the Kiox display. ● Switch off the e-bike battery (see paragraph 5.6.3). ● Remove the display out of its holder (in case of an Kiox display) (see paragraph 5.6.1).

If no power is drawn from the e-bike for about 10 minutes (e.g. because the e-bike is not moving) and no button is pressed on the display for 10 minutes, the e-bike and therefore also the e-bike battery will shut down automatically to save energy.

The e-bike can also be ridden as a normal bicycle without assistance at any time by switching off the e-bike. Be aware that the lights are not functioning when the e-bike is switched off. Put the assistance level on OFF if you want to drive without any assistance but want your lights to function.33User manual

5.7 Parking the e-bike or going for a ride

When you want to park the bike, put it on the kickstand. Putting the bike on the kickstand is done as follows:

1. Dismount the e-bike.

2. Take position on one side of the e-bike.

3. Hold the grips 111 - one hand on each grip (see step 1 in

image 21) - and push down the end of the kickstand 17 with your foot (see step 2 in image 21). Simultaneously pull the bike backwards with one hand on each grip (see step 3 in image 21).

Never park your bike with the front pointing down a slope (even small ones). The kickstand could be overcome by the weight of the bike alone or a small push and cause your bike to fall over.

Never pull the bike backwards to get it off the kickstand. This will make the kickstand move in the wrong direction which can damage the kickstand mechanism.

There is no need to switch off the e-bike before putting it on the kickstand.

Never leave the Kiox display or the battery on the e-bike when you park the e-bike to prevent theft of the display and/ or the battery.

Park your bike in a socially acceptable manner. Don’t block the road or sidewalk. Don’t lock your bike to bikes that aren’t yours.

5.6.4 Switching the e-bike battery on and off

Switching on the e-bike battery is done as follows:

1. Press the on/off button 53 of the battery 54.

The LEDs of indicator 52 light up and at the same time indicate the charge condition. Switching off the battery is done as follows:

1. Press the on/off button 53 of the battery 54.

The LEDs of indicator 52 go out. This also switches off the e-bike.

If the capacity of the e-bike battery is below 5%, no LED on the charge-control indicator 52 lights up. It is only visible on the display, if the e-bike is switched on.

If no power is drawn from the e-bike drive for about 10 minutes (e.g. because the e-bike is not moving) and no button is pressed on the display or the control unit of the e-bike, the e-bike and therefore also the e-bike battery will shut down automatically to save energy.34 Urban Arrow Shorty Taking the e-bike off the kickstand to go for a ride is done as follows: 1 . Unlock the bike (see paragraph 7 . 1 ).

Always unlock your bike before you take it off the kickstand. The lock can bend or snap the spokes of your rear wheel when the wheel starts to turn. 2 . Take position on one side of the bike. 3 . Hold the grip 111 closest to you with one hand (see step 1 in image 22 ). 4 . Pull the handle located underneath the saddle 5 upwards with your other hand (see step 2 in image 22 ). 5 . Push the bike forward. The spring loaded kickstand will rotate upwards and move out of the way (see step 3 and 4 in image 22 ).

With a heavy load inside the box, pushing forward might require an extra push against the box with your knee.

If your kickstand does not keep its rotated upwards position, there might be an underlying technical problem. Please contact your Urban Arrow dealer for maintenance.

Image 21 : Putting the bike on its kickstand35User manual

5 . 7 . 1 Incorrect position of the kickstand It can occur that the kickstand ends up in a wrong position. For instance when you pull the bike backwards trying to get it off the kickstand. See image 23 to recognise the correct and incorrect positions. Image 23 : Correct and incorrect kickstand positions

Image 22 : Taking the bike of its kickstand36 Urban Arrow Shorty In this paragraph we explain how to turn on the lights. This depends on the type of display on your bike. Turning on the lights with the Kiox display is done as follows:

1. Press the on/off button 74 on the display to turn on the e-bike

(see paragraph 5.6.3 for the requirements).

2. Press the light button 71 to switch on the lights.

Switching the bike light on and off has no effect on the back lighting of the display.

Contact your Urban Arrow dealer in case the front and rear light don’t turn on simultaneously or don’t turn on at all. There are multiple ways to turn off the lights when you have an Kiox display. Turning off the lights with the Kiox display is done as follows: ● Press the on/off button 74 on the display. The lighting symbol 66 will disappear from the display. ● Turn off the e-bike (see paragraph 5.6.3). ● Remove the display from the e-bike (see paragraph 5.6.1). Turning on the lights with the Purion display is done as follows:

1. Press on/off button 115 to turn on the e-bike (see paragraph

5.6.3 for the requirements).

2. Press the + button 95 between 1 and 2.5 seconds to switch on

the lights. The lighting symbol 108 is displayed on the display when the light is on. Adjusting the kickstand when it has an incorrect position is done as follows:

1. Lift the rear wheel to let the kickstand rotate freely. The

kickstand will automatically turn to its correct position.

If the kickstand doesn’t turn to the correct position, there is a mechanical problem. Contact your Urban Arrow dealer to have it solved.

5.8 Turning the bike lights on and off

Your e-bike has a front and rear light. It is advised to have your lights turned on at all times, also during the daytime. The increased visibility to other traffic will increase your safety.

Never cover the reflectors or the lights during cycling. It can cause poor visibility in traffic which may lead to collisions and/or accidents. Always contact your Urban Arrow dealer when one of the reflectors is missing to arrange replacement. Always contact your Urban Arrow dealer when the lights stop working or do not turn on using the described method.

Your lights will not turn off when the battery is empty. They will continue to work for many hours after the electric assistance stops. You will have enough time to get home safely when the battery drains during a ride.37User manual

Supplying your external device with power via the display is done as follows:

1. In case you have a Kiox display: Place the display in the

display holder 42. See paragraph 5.6.1 for instructions.

2. Place a charged battery in the battery holder. See paragraph

5.6.2 for instructions.

3. Open the USB port protective cap 73.

4. Connect the USB connection of the external device to the

USB port 72. Use the USB charging cable Micro A – Micro B (available from your Urban Arrow e-bike dealer).

5. Close the USB port protective cap after disconnecting the

A USB connection is not a waterproof plug-in connection. Moisture can cause internal damage to the display. Always completely seal the USB connection with the protective cap

73. Never connect an external device when you ride in the

If the display is switched off during charging via a USB cable, the display can only be switched on again once the USB cable has been disconnected.

Switching the bike light on and off has no effect on the back lighting of the display.

Contact your Urban Arrow dealer in case the front and rear light don’t turn on simultaneously or don’t turn on at all. Turning off the lights with the Purion display is done as follows:

1. Press the + button 95 longer than 2.5 seconds to switch on

the lights. The lighting symbol 108 will disappear from the display.

5.9 Power supply of external devices via USB connection of the

Kiox display With the USB connection on the Kiox it is possible to operate and charge most devices whose power supply is possible via USB (e.g. various mobile phones).

The USB connection on the Purion display is only for service purposes.

If electrical loads are connected, this can affect the range of the eBike.38 Urban Arrow Shorty

Shifting gear while standing still is possible but only within a limited range. Resistance will increase until it isn’t possible to rotate the lever any further. Don’t apply unreasonable force to rotate the lever beyond this point. Once the bike starts rolling you can shift through the whole range of the gear hub again.

Independent of the type of gearing, it is recommended to briefl y interrupt the pedalling while changing gears. This makes changing gears easier and reduces the wear of the drive train.

Selecting a lower gear riding away from a stop will reduce strain on the drive train components and increases the operating life of your bicycle. Selecting the correct gear will also affect the range of your battery positively. Image 24 : Shifting to a lighter (lower) or heavier (higher) gear 6 Changing settings during biking There are a few settings that can be changed while driving, being: shifting the gears, changing the assistance level and switching the push assistance mode on and off. When standing still a number of display functions can be reset. In the following paragraphs we explain how you can change the above mentioned settings. 6 . 1 Shifting gears Adjusting the gears settings is done as follows: a . Shifting to a lower gear (before riding away or riding uphill) by turning the grip shifter 75 or 110 continuously variable clockwise (see image 24 ).

Selecting a lower gear will put less stress on the drive train and you will gain speed more quickly.

When you have a grip shifter with grip indicator the image on the grip indicator 75 changes from a bicycle on a (more) fl at surface into a bicycle on a hill (see image 24 ). b . Shifting to a higher gear (when riding fast or riding downhill) by turning the grip shifter 75 or 110 continuous variable counter clockwise (see image 24 ).

When you have a grip shifter with grip indicator the image on the grip indicator 75 changes from a bicycle on a hill into a bicycle on a (more) fl at surface (see image 24 ).39User manual

The maximum motor output depends on the selected assistance level.

If the display is removed from the holder, the assistance level that was last displayed is saved. Changing the assistance level with the Purion display is done as follows: a. Shifting to a higher assistance level by pressing the + button 95 less than 1 second until the desired assistance level appears on the indicator 104. b. Shifting to a lower assistance level by pressing the - button 94 less than 1 second until the desired assistance level appears on the indicator 104.

When the display is set to TRIP, TOTAL or RANGE the selected assistance will only be shown for about 1 second on the display when changing the assistance level.

6.2 Changing the assistance level

The electrical drive unit of the e-bike assists you when you pedal. The level of assistance can be changed while cycling or standing still. You can also ride your e-bike as a normal bicycle without assistance. The following assistance levels are available: No assistance OFF The motor assistance is switched off and the e-bike can be used as a normal bicycle. The push assistance cannot be activated in this assistance level. ECO Effective assistance at maximum efficiency for maximum cruising range. TOUR Uniform assistance, for touring with long cruising range. SPORT Powerful assistance for sportive riding as well as for urban traffic. Maximum assistance TURBO Maximum assistance, supporting highest cadence for sportive riding. Changing the assistance level with the Kiox display is done as follows: a. Shifting to a higher assistance level by pressing the + button 89 on the control unit until the desired assistance level appears on the indicator 65. b. Shifting to a lower assistance level by pressing the - button 85 on the control unit until the desired assistance level appears on the indicator 65.40 Urban Arrow Shorty There are multiple situations in which the push assistance of the Kiox display switches off:

1. When you release the + button 89.

2. In case the wheels of the e-bike are blocked (e.g. by applying

the brakes or hitting an obstacle).

3. When the speed of your e-bike exceeds 6 km/h.

6.3.2 Switching the push assistance mode on and off with a Purion

display Switching on the push assistance when you have an Purion display is done as follows:

1. Press the walk button 106 on the display for less than 1

second. The push assistance is activated.

2. Press and hold the + button 95 within 3 seconds after

activation. The electrical drive unit is switched on.

The push assistance cannot be activated in the OFF assistance level. There are multiple situations in which the push assistance of the Purion display switches off:

1. When you release the + button 95.

2. In case the wheels of the e-bike are blocked (e.g. by applying

the brakes or hitting an obstacle).

3. When the speed of your e-bike exceeds 6 km/h.

6.3 Switch push assistance mode on and off

The push assistance feature makes it easier to push the e-bike. The speed in this function depends on the set gear and cannot exceed 6 km/h (max.). The lower the set gear, the lower the speed in the push-assistance function (at full output). How the push assistance is switched on or off depends on the type of display on your bike.

The cranks with the pedals will rotate when the push assistance is switched on. Make sure your legs are a sufficient distance away from the cranks with the pedals. There is risk of injury.

Never use the push-assistance function when the bike is locked. This may lead to damage of your spokes.

6.3.1 Switching the push assistance mode on and off with a Kiox

display Switching on the push assistance when you have a Kiox display is done as follows:

1. Press and hold walk button 90 on the control unit. The

electrical drive unit is switched on.

2. Within 3 seconds after pressing the push assistance button:

Press and hold + button 89 on the control unit. The electrical drive unit is switched on.

The push assistance cannot be activated in the OFF assistance level.41User manual

1. Press the on/off button 74 of the display. The start page will

3. Press the selecting button 86. The menu Settings will appear.

4. Press the + button 89 or – button 85 until Sys. settings is

5. Press the selection button 86 to confirm your choice.

6. Select Factory reset using the + button 89 or – button 85 and

press the selection button 86 to confirm your choice.

With the Purion display the trip distance and range of the battery can be reset. Resetting the value of trip distance to zero is done as follows:

1. Press the - button 94 between 1 and 2.5 seconds until the

desired assistance level TRIP appears on the indicator 97.

2. Press and hold the - button 94 and + button 95

simultaneously over 2.5 seconds. The text ‘reset’ will initially appear. The trip distance value is set to zero.

6.4 Resetting display functions

In this paragraph we explain how to reset a number of display functions depending on the type of display on your bike.

6.4.1 Resetting display functions with a Kiox display

With the Kiox display the trip data (averages and distance) and the range calculation can be reset.

1. Press the on/off button 74 of the display. The start page will

3. Press the selecting button 86. The menu Settings will appear.

4. Press the + button 89 or – button 85 until My eBike is

5. Press the selection button 86 to confirm your choice.

6. Select the setting you want to reset using the + button 89 or

– button 85 and press the selection button 86 to confirm your choice.

7. Press the < button 87 to go back to the previous menu.

Resetting the display to factory setting is done as follows:

All user data will be lost when resetting the display to factory settings.42 Urban Arrow Shorty 7 After biking

Your e-bike is provided with two locks, one lock on the rear frame and one lock on the battery. These two locks share the same key. Lock the bike, using the wheel lock and preferably an additional lock to secure the e-bike to a static object. This will reduce the chance of theft.

Your lock and set of keys come with a Yourplus code card. Keep this card for reference. In case of loss of the keys, check the Abus website (www.abus.com) for information on how to order a new key. You can also contact your dealer. Closing the ring lock is done as follows:

1. Put the e-bike on the kickstand (see paragraph 5.7). This will

prevent damage to the spokes when closing the ring lock.

2. Rotate the key 50 20 to 30 degrees clockwise (not a full turn)

and hold it in this position (see image 25).

3. Simultaneously push down the lever on the opposite side

of the lock till the pin snaps into its end position. The key is released (see image 26). Tip If the pin hits a spoke, rotate the wheel slightly.

4. Take out the key from of the lock (and store it in a safe place).

Resetting the range of the battery to zero is done as follows:

1. Press the - button 94 between 1 and 2.5 seconds until the

desired assistance level RANGE appears on the indicator 99.

2. Press and hold the - button 94 and + button 95

simultaneously over 2.5 seconds. The text ‘reset’ will initially appear. The range of the battery is set to zero.

6.5 Resetting error code indications

The components of the e-bike are continuously and automatically monitored. If an error is detected, the corresponding error code will appear on the Kiox display and the Purion display.

Depending on the type of error, the electrical drive unit may automatically shut down. In this case cycling is possible, but there will be no pedalling assistance while functioning in this error mode. Take your e-bike to your Urban Arrow dealer to have it repaired as soon as possible. Resetting error code indications on the display is done as follows:

1. Press any button on the Kiox display 37 or the Purion display

113 to return to the standard indication. Depending on the error code the indication will appear on the display again after the e-bike has been switched off and on.43User manual

7.2 Charging the e-bike battery

Before you use the e-bike battery for the first time you need to check the battery before you can charge it fully. Checking is done as follows:

1. Press the on/off button 53 to switch on the battery. At least

one of the LEDs will light up.

When no LED of the charge-control indicator 52 lights up, the battery may be damaged. Contact your Urban Arrow dealer. There are two ways of charging the e-bike battery (see image 27): ● Charging while the battery is placed in the battery holder on the e-bike. ● Charging the battery after you removed it from the e-bike.

Before each use, check the battery charger, cable and plug. If damage is detected, do not use the battery charger. Damaged battery chargers, cables and plugs increase the risk of an electric shock. Never open the battery charger yourself. Contact your Urban Arrow dealer when your battery charger is damaged.

Keep the battery charger clean. Contamination can lead to danger of an electric shock. Image 25 : Rotate the key 20 to 30 degrees clockwise Image 26 : Push down the lever Opening the ring lock is done as follows:

1. Put the e-bike on the kickstand (see paragraph 5.7).

2. Put the key 50 in the ring lock.

3. Rotating the key counter clockwise. The pin is spring loaded

and will return to its unlocked position automatically.

The key will remain in the lock when the lock is open. It cannot be taken out.44 Urban Arrow Shorty

The e-bike battery is equipped with a temperature control indicator, which enables charging only within a temperature range between 0 °C and 40 °C. The battery can be recharged at any time without shortening the lifespan and interrupting the charging process does not damage the battery.

The electrical drive unit is deactivated during the charging procedure.

The e-bike battery must not be left unattended while charging. Charging the e-bike battery while placed in the battery holder is done as follows:

1. Press the on/off button 53 to switch off the battery.

2. Clean the cover of the charge socket 56. Avoid soiling the

charge socket and the contacts, e.g. by means of sand or soil.

3. Lift the cover of the charge socket.

4. Plug the charger plug 32 into the charge socket 55 on the

bottom part of the battery holder (see image 28).

5. Plug the charger plug 36 of the power cord into the charger

socket 33 of the charger.

6. Connect the mains cable of the battery charger to the mains

supply. The charging procedure will start. Tip See below for more information on the charging status and what to do after charging.

Always keep the charger away from rain or moisture. The penetration of water into a battery charger increases the risk of an electric shock.

A sticker in English is adhered to the bottom of the charger (see 35 in image 1). This says: Use ONLY with BOSCH lithium- ion batteries.

Do not expose the charger to rain or wet conditions. If water enters a charger there is risk of electric shock.

Use caution when touching the charger during the charging procedure. Wear protective gloves. Especially in high ambient temperatures, the charger can heat up considerably. Image 27 : Charging a battery45User manual

Image 29 : Plugging charger plug in charge socket on the battery Charging state of the e-bike battery The e-bike battery can be charged with or without the display. When charging without the display, the charging procedure can be observed on the battery charge-control indicator 52 . When charging with the display the bars on the display show the progress as well.

The Kiox display can be removed during the charging procedure or fi tted after the charging procedure has started. Each continuously lit LED on the charge-control indicator 52 is equivalent to a charge capacity of approx. 20 %. A fl ashing LED indicates the charging of the next 20 %. Once the e-bike battery is fully charged, the LEDs extinguish immediately and the display (in case mounted) is switched off. The charging procedure is terminated. Image 28 : Plugging charger plug in charge socket on the bottom part of the battery holder Charging the e-bike battery after it has been removed from the e-bike is done as follows: 1 . Place down the battery on a clean surface. In particular, avoid soiling the charge socket and the contacts, e.g. by means of sand or soil. 2 . Press the on/off button 53 to switch off the battery. 3 . Remove the battery from the holder (see paragraph 5 . 6 ). 4 . Insert the charger plug 32 of the battery charger into the socket (see image 29 ) on the battery. 5 . Connect the mains cable of the battery charger to the mains supply. The charging procedure will start. Tip See below for more information on the charging status and what to do after charging.46 Urban Arrow Shorty

Mind that the polarity of the battery is correct when inserting the new battery. 5 . Close the battery compartment cover by using a coin and turning it clockwise. 6 . Place the display back on the handlebar and fasten it with the fastening screw. Image 30 : Changing the batteries of the Purion display After charging The procedure after the charging procedure is terminated is as follows: 1 . Disconnect the charger from the main power supply. 2 . Disconnect the battery from the charger. The battery automatically switches off. 3 . If you have charged the battery while placed in the battery holder on the bike, carefully close the charge socket with the cover so no dirt or water can get into the charge socket.

Once the battery is charged it will switch off. If the charger is not disconnected from the battery after charging, after a few hours the charger will switch itself back on, check the charging state of the battery and begin the charging procedure again if necessary. 7 . 3 Changing the battery of the Purion display The Purion display is supplied with voltage by two CR 2016 button cells. When the display shows the text ‘ low bat ’ the two batteries need to be replaced. Changing the batteries is done as follows: 1 . Unscrew the fastening screw 93 of the display. 2 . Remove the display from the handlebar 78 . 3 . Open the battery compartment cover 91 by using a coin and turning it counter clockwise (see image 30 ). 4 . Remove the used battery and insert two new CR 2016 batteries.47User manual

Setting to this mode erases the date and time. Activating the storage mode of the Kiox display is done as follows:

1. Press and hold the on/off button 74 of the display for at least

If the display does not start when the on/off button 74 is pressed briefly, the display is in storage mode.

Should you perform this action if the display is, contrary to expectations, already in storage mode, the display will reset itself. The display will restart after approx. 5 seconds. If the display does not restart, press the on/off button 74 for 2 seconds. Deactivating the storage mode of the Kiox display is done as follows:

1. Press and hold the on/off button 74 of the display for at least

2 seconds. Temperature The e-bike battery can be stored at temperatures between –10 °C and +60 °C. Take care that the maximal storage temperature is not exceeded. As an example, do not leave the battery in a vehicle in summer and store it out of direct sunlight. For a long battery life storing the e-bike battery at a room temperature of approx. 20 °C is of advantage.

7.4 Storing the e-bike battery and the Kiox display

If you plan to park your bike for a longer period we advise you to do the following: ● Charge the e-bike battery to approximately 60 % (3 to 4 LEDs lit on the charge-control indicator 52). ● Take out the e-bike battery and take off the Kiox display. Store them in a dry and safe place. ● Regularly recharge the battery of the Kiox display. ● Check the charge condition after 6 months. When only one LED of the charge-control indicator lights up, recharge the e-bike battery again to approx. 60 %. ● Don’t connect the e-bike battery permanently to the charger. ● Don’t store the e-bike battery on the bike. ● Store the e-bike battery in a dry, well-ventilated location. Protect the battery against moisture and water. Under unfavorable weather conditions, it is recommended e.g. to remove the battery from the e-bike and store it in an enclosed location until being used again.

When the e-bike battery is stored discharged (empty) for longer periods, it can become damaged despite the low self- discharging feature and the battery capacity may be strongly reduced. Activating and deactivating the storage mode of the Kiox display The Kiox display has an energy-saving storage mode which minimises the rate at which the internal battery discharges.48 Urban Arrow Shorty

Never submerge the battery in water or clean using a jet of water. Danger of short-circuiting which may pose a fire hazard.

The gear hub and grip shifter are sealed and well protected from the external environment. However, never use water under pressure (such as pressure washers or water jets) when you clean these parts to prevent malfunctions due to water penetration.

Never use aggressive cleaners on any of the parts of your e-bike. This may cause permanent damage to the bike.

In order for the speed sensor to function:

1. The clearance between the speed sensor 29 and its speed

sensor magnet 30 needs to be at least 5 mm, yet no more than 17 mm after a turn of the wheel (see image 31). See later in this paragraph for information on how to adjust the clearance if necessary.

2. The speed sensor needs to be connected properly.

Contact your Urban Arrow dealer in case the speed sensor is not connected properly. 8 Cleaning and maintenance

Be aware that the display can activate itself when the e-bike is pushed backwards. When you press the on/off button on the activated display the electrical drive unit could switch on. Remove the battery from the e-bike before you begin work (e.g. inspection, repair, assembly, maintenance, work on the chain, etc.) on the e-bike, transport it by car or plane, or store it. Unintentional activation of the electrical drive unit poses a risk of injury.

● Keep all components of your e-bike clean, especially the battery contacts and corresponding holder contacts. Clean them carefully with a soft, damp cloth. Tip It is advised to regularly clean the lenses of your lights, it will improve the lighting performance. ● All components including the electrical drive unit may not be immersed in water or cleaned with a high-pressure cleaner. ● The foam box used on the Shorty model is made from a sturdy foam material called EPP (Expanded Polypropylene). EPP insulates very well and has good wear and tear resistance. Regular bicycle maintenance or generic household cleaning products will not affect the material. Don’t use solvents. ● Never submerge the e-bike battery in water. ● Clean your bike in shorter intervals when you cycle on roads have been prepared with winter road salt. The road salt may cause damage to parts of your bike.49User manual

In case the speed is still not being indicated in the speed indication, please contact your Urban Arrow dealer. 8 . 2 . 2 Punctures 8 . 2 . 2 . 1 Preventing punctures There are ways to prevent punctures beside mounting puncture resistant tyres. Please check the following check-up and riding tips. Check-ups ● Check the surface of your tyres from time to time, running your hand or fi ngers over the surface. This way you might fi nd sharp objects logged in the outer surface before they puncture the inner tube of your tyre. Be careful doing this with your bare hands. ● Check the wear of your tyres. The tread of your tyres will become thinner over the distance, making it easier to be punctured. ● Keep your tyres at the correct tyre pressures. Low tyre pressures will increase the chance of picking up dirt and debris. Low tyre pressures can also cause pinch punctures where the inner tube is damaged by being pinched between rim and tyre over bumps. For correct tyre pressures please check paragraph 5 . 4 . Image 31 : Distance between the speed sensor and the speed sensor magnet The speed indication on your display will fail in case the speed sensor doesn’t function properly. The text ‘ error 503 ’ will appear on the screen of your display.

Cycling remains possible when the speed sensor doesn’t function, but there will be no pedalling assistance as the electrical drive unit will be turned off automatically while functioning in this error mode. Adjusting the clearance between the speed sensor magnet and the speed sensor is done as follows: 1 . Loosen the screw of the speed sensor magnet 31 by turning it counter clockwise. 2 . Position the speed sensor magnet 30 in such a manner that it runs past the mark of the speed sensor at the correct clearance (min. 5 mm, max. 17 mm, see image 31 ). 3 . Fasten the speed sensor magnet to the spoke by turning the screw clockwise.50 Urban Arrow Shorty ● Fix the puncture yourself in case you don’t have good access to puncture: remove the wheel from the frame and fix the puncture.

You need to be a confident and skilled home mechanic to remove and replace a wheel from the frame. ● Contact a professional bike mechanic (preferably an Urban Arrow dealer) who can fix the puncture for you.

8.2.3 Maintenance check

When you have your e-bike maintained/serviced by your Urban Arrow dealer all necessary maintenance will be performed by your dealer. But in between the maintenance you can perform the following checks yourself regularly to detect potential issues: ● Check tyres for wear and damage: A worn tyre can be recognized by checking the tread pattern. If the pattern has disappeared in the middle of the tread (difference between lowered and raised material cannot be distinguished) the tyre is worn and should be replaced (see image 32). If you notice long or deep tears the tyre should be replaced even if the tread hasn’t worn out yet. Contact your Urban Arrow dealer for the correct spare part. Riding tips ● Avoid riding through potholes. ● Avoid riding into train/tram tracks. The tyres are wide enough not to be caught by the track but your steering will be affected. ● Avoid train/tram track in the wet. Don’t cross them at too parallel an angle. The track can be very slippery. ● Avoid hitting curbstones at too high a speed. It may cause damage to your bike. ● The side of the road is where dirt accumulates. Avoid riding there if there is room in traffic and the situation allows. ● Have an eye on the road and drive around debris and dirt sitting on the road. Having a safe road position is more important though, don’t change direction without checking the traffic around you. In case of a puncture don’t continue riding. There is a big chance you will damage the tyre, the wheel or even the frame. Dismount the bike and walk home.

Cycling with a punctured tyre can cause seriously reduced road holding which may lead to loss of control of the bike. Never continue cycling in case of a punctured tyre. At home you can: ● Fix the puncture yourself in case you have good access to the puncture: use a repair kit and follow the instructions that come with the repair kit.51User manual

Image 33 : Checking the wheel trueness ● Check the rim for damage. Damage can take the form of dents and cracks in the rim surfaces and around the spoke holes. Always check the rim after hitting a solid object or pothole at speed or after you rode with a fl at tyre. A damaged rim may damage the tyre and could make the wheel go out of true. Contact your Urban Arrow dealer in case you detect rim damage. ● Check play on the hub axle (see image 34 ). Hub bearings can develop play due to wear. Excessive hub play can affect brake performance, it can cause other mechanical problems as well as affect the handling of the bike. Contact your Urban Arrow dealer in case you detect play on the hub axle. Image 32 : Tyre wear ● Check tyre pressure: Riding a too low tyre pressure damages the tyre. In the sidewalls tears will appear that cannot be repaired. Sometimes a few hundred km’s at too low pressure is enough to ruin the tyres. The correct tyre pressure is as follows: a . Front wheel: 2.4-3.5 bar b . Rear wheel: 3-4 bar Tip Ask your Urban Arrow dealer for a correct pump that fi ts the Schrader valves of your bike. ● Wheel trueness : If a wheel is out of true it will wobble while spinning. You can check this by putting the bike on its stand and giving the wheels a spin (see image 33 ). If the wheel is spinning look at the rim and tyre separately. An incorrectly fi tted tyre can also cause a wobble. A new wheel needs to settle and will require its trueness being checked more often. Contact your Urban Arrow dealer in case your wheel wobbles to have your wheel fi xed.52 Urban Arrow Shorty Image 35 : Check steering linkage at the ball joints ● Check the wheels for damaged and/or loose spokes. ● Check the brake hoses for damage and check if the brake hoses don't come in contact with moving parts of the bike. ● Check the chain tension: a . When you have a chain drive: wiggle the chain glider case so you can hear and feel whether the chain is still tight or not. b . When you have a drive belt: the tension can be measured with the Gates Carbon Drive Mobile Apps, offered on both iPhone and Android. These apps can measure the belt tension in the form of natural frequency (Hz) of the belt span. Operating instructions are provided within each app. The belt tension for your Urban Arrow should be between 35 Hz and 50 Hz. Tip You can also use a Gates Krikit meter to determing the correct belt tension. Image 34 : Check play on the steering linkage ● Check play on the steering linkage (see image 34 ): the steering input of the handlebar needs to be transferred to the front wheel. This action is provided for by the steering linkage. The linkage consists of a vertical head tube 4 and a horizontal head tube 18 . The steering column is connected to the steering rod with hingeable pivot joint. The steering rod is linked to the front fork with a ball joint.

A malfunctioning steering linkage during cycling may lead to loss of control of the bike. This can potentially be fatal. Always contact your Urban Arrow dealer in case the steering linkage feels loose or encounters excessive resistance. Never continue to ride the bike when there is no response from the front wheel after you give steering input.53User manual

Image 36 : Checking the lock rubbers Contact your Urban Arrow dealer in the following cases: ● If the chain audibly scratches the chain case. A chain will wear over time causing it to increase in length. Have your dealer adjust the chain tension. ● If you feel there is excessive resistance caused by the chain case. ● If the front wheel does not change direction when steering input (handlebar rotation) is given stop riding immediately and contact your Urban Arrow dealer. ● If you detect play in the pedals or cranks, for instance if you can feel them move around during a pedal stroke.

Prevent accumulation of snow and ice between fenders and tires and around the belt drive. Risk of belt breaking. ● Check the Ahead steering set front fork for play: Stand next to the bike. Pull the front brake tightly. Push the bike forwards and backwards. If the bike moves there is Ahead steering set front fork play.

Always contact your Urban Arrow dealer in case of Ahead steering set front fork play. When you ignore headset play it can cause extra wear on the headset bearings and it can affect the handling characteristics of the bike in a negative way. ● Check the lock rubbers for tears and/or cracks (see ‘R’ in image 36): damaged lock rubbers may cause the ring lock to (partly) come off the bike frame. Lock rubbers give the lock a certain flexibility to prevent a spoke from breaking in case you take a bike off its kickstand while being locked. Contact your Urban Arrow dealer to replace the damaged lock rubber(s) by a new one.54 Urban Arrow Shorty

8.2.4 Disc brake adjustment

The hydraulic disc brakes on your e-bike are self-adjusting. Every time you brake the lever will readjust so you cannot tell brake pad wear from the lever. You can have your Urban Arrow dealer check the brake wear for you or you can check the pads of both the front and the rear wheel for wear yourself.

When the lever can be pushed easily all the way to the handlebar there is something wrong with the hydraulics. Stop riding the bike and have it checked by your Urban Arrow dealer.

If you hear suspect noises while using the brakes or have noise coming from the brakes while riding have your disc brakes looked after. Checking the brake pads (of both the front and rear wheel) for wear is done as follows:

1. A pin with a split end is keeping the brake pads in position.

Use pliers to remove this pin (see image 37).

2. Take out the brake pads (see image 37 for removal of the

brake pads at the rear wheel) and check them for wear. If the friction material is less than 1 mm the pads should be replaced. For replacement of the pads contact your Urban Arrow dealer. ● If you notice a significantly reduced operating period after charging. The battery life can be prolonged when being properly maintained and especially when being operated and stored at the right temperatures. With increasing age, however, the battery capacity will diminish, even when properly maintained. A significantly reduced operating period indicates that the battery is worn out and must be replaced. You can replace the battery yourself. ● If you see a wobble in the wheel. First make sure the tyre is seated correctly on the rim. If it is seated correctly ask your Urban Arrow dealer to repair the wheel.

As with all mechanical components, the e-bike is subjected to wear and high stresses. Different materials and components may react to wear or stress fatigue in different ways. If the design life of a component has been exceeded, it may suddenly fail, possibly causing injuries to the rider. Any form of crack, scratches or change of coloring in highly stressed areas indicate that the life of the component has been reached and it should be replaced.55User manual

Too little cable slack results in heavy shifting and damage to the shifter. Check the next alinea for information on how to increase the cable slack. b . Slack ‘S’ between 0.5 – 1.5 mm is perfect. c . Slack ‘S’ over 1.5 mm is too much.

Too much cable slack may cause decreased shift performance and shift cable durability. Check the next alinea for information on how to reduce the cable slack.

Image 38 : Checking cable slack Image 37 : Removing the brake pads in order to check them for wear 8 . 2 . 5 Gear adjustment Over time the cable between the grip and the gear hub will lengthen slightly, this is normal wear. A slack cable might affect the quality of operation of the gear system. Checking for cable slack is done as follows: 1 . Pull lightly on one of the two cable housings at the grip shifter. It doesn’t matter which one of the two, they are connected internally. 2 . Notice if there is any slack (see ‘S’ in image 38 ): a . Slack ‘S’ less than 0.5 mm is not enough.56 Urban Arrow Shorty 8 . 2 . 6 Lubrication When you have your e-bike maintained/serviced by your Urban Arrow dealer all necessary lubrication will be performed by your dealer. There is no need to lubricate e.g. the chain yourself in between the service intervals. The Enviolo gear hub and grip shifter are provided with permanent lubrication and the internals are maintenance-free for the life of the product. 8 . 2 . 7 Spares, accessories and safety-critical parts

Always use genuine replacement parts approved by your Urban Arrow dealer. When using other replacement parts, Urban Arrow shall not assume any liability and warranty. Contact your Urban Arrow dealer for the following e-bike spare parts: ● Brake friction pad ● Chain/belt ● Sprockets ● Gear cable ● Disc brake fl uid ● Grip shifter ● Grips ● E-bike battery ● Foldable covering plate Cable slack is adjusted as follows: 1 . Take a seat on the saddle and face forward. 2 . Adjust the cable slack setting (see image 39 ): a . Reduce cable slack by turning the barrel at the grip shifter 70 counter clockwise. The barrel will move away from the grip shifter. b . Increase cable slack by turning the barrel at the grip shifter 70 clockwise. The barrel will move towards the grip shifter. Image 39 : Reducing or increasing cable slack by turning the barrel at the grip shifter57User manual

Aftermarket modification to the speed sensor is considered as tampering.

Don’t fit your bike with tyres of a different measurement than specified (21 and 11). When you use a tyre with deviating specs it will affect both the Bosch electric system as well as the handling of the bike.

Always use original Bosch batteries approved by your Urban Arrow dealer. When you use other batteries, Urban Arrow shall not assume any liability and warranty. The use of incorrect batteries can cause short circuiting and/or overheating which may lead to injuries and pose a fire hazard. Contact your Urban Arrow dealer in case the following accessory needs replacement: ● Charger for the e-bike battery Contact your Urban Arrow dealer in case the following safety critical parts need replacement: ● Handlebar ● Stem ● Front fork ● Seat post ● Headset ● Brakes ● Pedals ● Wheel (front and rear) ● Light (front and rear) ● Reflectors ● Speed sensor ● Tyre (front and rear)58 Urban Arrow Shorty

When you carry your e-bike outside of your car, e.g. on a luggage rack, the battery and/or display could fall out of their holders during transport. Always remove the battery and the display during transport to prevent damage to them.

Be aware that the display can activate itself when the e-bike is pushed backwards. When you press the on/off button on the activated display the electrical drive unit could switch on. Remove the battery from the e-bike before you begin work (e.g. inspection, repair, assembly, maintenance, work on the chain, etc.) on the e-bike, transport it by car or plane, or store it. Unintentional activation of the electrical drive unit poses a risk of injury. 9 Transport The batteries are subject to the Dangerous Goods Legislation requirements. Private users can transport undamaged batteries by road without further requirements. When being transported by commercial users or third parties (e.g. air transport or forwarding agency), special requirements on packaging and labelling must be observed (e.g. ADR regulations). If necessary, an expert for hazardous materials can be consulted when preparing the item for shipping. Dispatch batteries only when the housing is undamaged. Tape or mask off open contacts and pack up the battery in such a manner that it cannot move around in the packaging. Inform your parcel service that the package contains dangerous goods. Please also observe the possibility of more detailed national regulations. In case of questions concerning transport of the batteries, please refer to an authorised Bosch e-bike dealer. The Bosch e-bike dealers can also provide suitable transport packaging.59User manual

10 Solutions to possible problems Problem Cause Solution The LEDs of the charge- control indicator on the battery extinguish on indicator

The capacity for assisting the drive has been used up and assistance is gently switched off. The remaining capacity is made available for the lighting and the display. Charge the battery (see paragraph 7.2). The battery charge-control indicator 107 or 67 flashes. The capacity for assisting the drive has been used up. The capacity of the e-bike battery is enough for about 2 hours of lighting. Charge the battery (see paragraph 7.2). Two LEDs of the charge- control indicator 52 flash. There is defect of the battery detected. Contact your Urban Arrow dealer. Three LEDs of the charge- control indicator 52 flash. The battery is not within the right charging temperature range. Disconnect the battery from the charger until its temperature has adjusted. The right charging temperature range is between 0 °C and 40 °C. The charger fails. Contact your Urban Arrow dealer.60 Urban Arrow Shorty Problem Cause Solution The e-bike battery is switched off. The battery is empty. Charge the battery (see paragraph 7.2). The battery switches off after it has not been used for 10 minutes. Switch on the e-bike (see paragraph 5.6.3). Contact your Urban Arrow dealer in case the battery doesn’t switch on again or in case it switches off again after a retry. There is a hazardous situation. A protective circuit automatically switches off the battery. The battery is protected against deep discharging, overcharging, overheating and short-circuiting through the “Electronic Cell Protection" (ECP). Switch on the e-bike (see paragraph 5.6.3). Contact your Urban Arrow dealer in case the battery doesn’t switch on again or in case it switches off again after a retry. The speed is not being indicated in the speed indication 69 or 96. If the distance between speed sensor 29 and speed sensor magnet 30 is too small or too large, or if the speed sensor is not properly connected. Loosen the speed sensor magnet bolt 31 and fasten the speed sensor magnet 30 to the spoke in such a manner that it runs past the mark of the speed sensor 29 at the correct clearance (see paragraph 8.2). If the speed is still not being indicated in the speed indication 69 or 96 after this, please contact your Urban Arrow dealer. My bike can’t be switched on. The bike does not meet all requirements to be switched on. See paragraph 5.6 the check the requirements. A message regarding the battery of the Kiox display appears on the display. The internal battery pack of the Kiox display is weak. I. Insert the e-bike battery in the e-bike (see paragraph 5.6.2).

III. Switch the e-bike battery on (see paragraph 5.6.3).

Problem Cause Solution The front and/or rear light of my bike doesn’t work.

I. The light is broken.

II. The lighting cable is broken.

III. One of the connectors is loose.

Contact your Urban Arrow dealer. The pedalling assistance is not working. The electrical drive unit has entered the error 503 mode. The message ‘error 503’ appears on the screen of your display. Check your speed sensor (see paragraph 8.2.1). The chain audibly scratches the chain case. Chain tension might be too low.

Incorrect chain tension can cause increased wear on other drive train components. Always contact your Urban Arrow dealer in case of chain wear or when the chain tension is too tight. Contact your Urban Arrow dealer to have the chain tension adjusted. There is excessive resistance when I cycle. Chain tension might be too high.

Incorrect chain tension can cause increased wear on other drive train components. Always contact your Urban Arrow dealer in case of chain wear or when the chain tension is too tight. Contact your Urban Arrow dealer to have the chain tension adjusted. The front wheel does not change direction when I steer/ rotate the handlebar.

I. The steering rod or steering rod bearings are not

functioning properly.

II. The stem is loose.

Stop riding immediately and contact your Urban Arrow dealer.62 Urban Arrow Shorty Problem Cause Solution I can feel the pedals or cranks of the bike moving during a pedal stroke (I detect play).

I. The pedals are not connected correctly to the

II. The bearing has been damaged.

Contact your Urban Arrow dealer to fix the play in the pedals or cranks. The operating period of the e-bike battery after charging has significantly reduced over time. The e-bike battery is worn out. Contact your Urban Arrow dealer to replace the e-bike battery by a correct new one. I see or feel a wobble in the front or rear wheel of the bike.

I. The tyre is not seated correctly on the rim.

II. The wheel is out of true.

Check if the tyre is seated correctly on the rim.

I. If the reflecting line on the side of the tyre does

not run parallel to the rim: the tyre is not seated correctly on the rim. Deflate your tyre and inflate it to the correct pressure (see paragraph 5.4).

II. Contact your Urban Arrow dealer to repair the

wheel when the wheel is out of true. The steering linkage feels loose. There is play in the steering rod and/or steering rod bearings. Contact your Urban Arrow dealer. I feel excessive resistance when steering. The steering linkage doesn’t work properly. Contact your Urban Arrow dealer. After switching on the display the text ‘Service’ appears on the screen for a few seconds. Your e-bike needs servicing. Contact your Urban Arrow dealer.63User manual

Problem Cause Solution I hear a audible rattle coming from my wheel. A spoke is loose. Check your spokes and contact your Urban Arrow dealer in case there is a spoke missing or you detect a damaged spoke. The message ‘error 503’ appears on the screen of your display.* There is a problem with the speed sensor. Check your speed sensor (see paragraph 8.2.1). My ring lock seems to be loose or has (partly) come off the bike frame. Lock rubbers give the lock a certain flexibility to prevent a spoke from breaking in case you take a bike off its kickstand while being locked. When the lock rubbers are torn and/or cracked the ring lock might seem loose or the ring lock (partly) comes off the bike frame. Contact your Urban Arrow dealer to replace the damaged lock rubber(s) by a new one.

• For all the other Bosch error codes, please check the supplied Bosch manual.64 Urban Arrow Shorty Model information Battery serial number ** Charger serial number ** Display serial number ** Dealer Delivery date

• Since 2021 Urban Arrow frame numbers start with seven digits followed by the letters "RF" followed by the characters "MM", "KN" or "GP". ** Each of these components have a label containing the serial number. This serial number starts with ‘S/N’. Owner information Name Address Country

The gear hub and grip shifter internal freewheel mechanisms are serviceable. 11 Service plan Having maintenance carried out following the Urban Arrow service plan will keep your Urban Arrow in top shape. The check-ups and adjustments that are part of regular maintenance will prevent breakage and costly repairs. Some Urban Arrow dealers can arrange a pickup service for your bike. Check with your dealer for the possibilities.

Your warranty will be voided in case your Urban Arrow has not been maintained/services by a registered Urban Arrow dealer. When the service appointment is due, the Kiox display shows a message each time it's switched on. On the Purion display, the service indicator 105 will light up. Check paragraph 14.2 to see about the regular maintenance intervals and the aspects that are checked when your Urban Arrow dealer services your bike. Model information Model type Frame number * Gear hub number E-bike system Motor serial number **65User manual

12 Disposal Your bike contains electrical components and needs to be disposed via your Urban Arrow dealer. Chargers, batteries, accessories and packaging should be recycled in an environmentally friendly manner. Therefor electrical parts like the battery, charger and display are marked with the crossed out wheely bin: do not dispose these along with household waste. Apply tape over the contact surfaces of the battery terminals before disposing of batteries. Do not touch severely damaged e-bike batteries with your bare hands – electrolyte may escape and cause skin irritation. Store the defective battery in a safe location outdoors. Cover the terminals if necessary and inform your Urban Arrow dealer. They will help you to dispose of it in accordance with the regulations to ensure that materials can be recycled. Only for EU countries: In accordance with Directive 2012/19/EU and Directive 2006/66/EC respectively, electronic devices that are no longer usable and defective/drained batteries must be collected separately and recycled in an environmentally friendly manner. Please return batteries and (the electric and electronic parts of) your bike that are no longer usable to an Urban Arrow dealer.66 13 EC Declaration of Conformity (English version is original) The manufacturer: Smart Urban Mobility B.V. Gyroscoopweg 6-8 1042 AB, Amsterdam The Netherlands declares that the following product: Name of product: Urban Arrow Function: Bicycle with pedal assistance, equipped with an auxiliary electric motor having a maximum continuous rated power of 0.25 kW, of which the output is progressively reduced and finally cut off as the vehicle reaches a speed of 25 km/h, or sooner, if the cyclist stops pedalling (EPAC). Type: Family, Shorty and Cargo meets the requirements of Directive 2006/42/EC (concerning machines); meets the requirements of Directive 2004/108/EC (concerning electromagnetic compatibility); and declares that the following specifications and (parts of) European (harmonized) standards have been applied: EN 15194:2017, Electric Power Assisted Bicycles – electric parts of the bicycle and declares that the included battery charger meets the requirements of Directive 2006/95/EC (concerning low voltage); and declares to be the responsible legal entity for the composition of the construction file. Amsterdam, January 29, 2021 Gerald van Weel (Director Smart Urban Mobility B.V.)67User manual EN68 Urban Arrow Shorty 14 Appendices 14 . 1 Appendix A Torque values While making adjustments or while doing maintenance on your Urban Arrow please use a torque spanner and take into account the recommended torque settings as shown in image 40 .

Number Where What Tool Torque (Nm) Remark 1 Rear axle 2x M10 wheel axle nut 15 mm spanner 40 Nm 2 Adjusting screw quick release seat post 1x M6 quick release 3 Seat post - saddle 2x M6 saddle bolts 5 mm hex wrench 12 Nm 4 Stem bolt 1x M6 cylinder head bolt 5 mm hex wrench 18 Nm 5 Ahead steering set steering shaft 1x M6 cylinder head bolt 5 mm hex wrench 8 Nm 6 Front fork - headset clamp 2x M5 cylinder head clamp bolts 5 mm hex wrench 6 Nm Tighten alternately. The bolts are located underneath the Urban Arrow logo plate. 7 Front wheel thru axle 1x axle 110 mm x 15

Service check-up at the dealer ● After 500 km; ● after 1500 km; ● every 2500 km; ● or every 12 months, whatever comes first. Category Service or Maintenance Before every ride Monthly Dealer Service Check-Up Wheels Check tyre pressure. Tyre pressure should be 2.4-3.5 bar (front tyre) and 3-4 bar (rear tyre). Rider / owner Check tyre tread and sidewalls for wear and cracks. Rider / owner Urban Arrow dealer Check for damaged and/or loose spokes. Rider / owner Urban Arrow dealer Check spoke tension. All spokes should at least have the same tension and the tension should not be too low. Urban Arrow dealer True or retighten spokes if needed. Urban Arrow dealer Check wheel nuts and spanners. Urban Arrow dealer Check the rim for damage. Rider / owner Check play on the hub axle. Rider / owner Urban Arrow dealer71User manual

Category Service or Maintenance Before every ride Monthly Dealer Service Check-Up Brakes Check the function of both brakes. Do not ride the bike if brake power is insufficient. Rider / owner Urban Arrow dealer Check for oil leakage at the seals. Rider / owner Urban Arrow dealer Check brake pads wear; replace when needed. Rider / owner Ask your dealer for help if you are not sure how to spot excessive brake pad wear. Urban Arrow dealer Check thickness of the disc rotors. Urban Arrow dealer Check the brake hoses for damage. There shouldn't be any sharp bends, nods in the hoses. Check if the brake hoses don't come in contact with moving parts of the bike. Rider / owner Urban Arrow dealer72 Urban Arrow Shorty Category Service or Maintenance Before every ride Monthly Dealer Service Check-Up Drive train When you have a chain drive: wiggle the chain glider case so you can hear and feel whether the chain is still tight or not. When you have a belt drive: the tension can be measured with the Gates Carbon Drive Mobile Apps, offered on both iPhone and Android. These apps can measure the belt tension in the form of natural frequency (Hz) of the belt span. Operating instructions are provided within each app. The belt tension for your Urban Arrow should be between 35 Hz and 50 Hz. Prevent accumulation of snow and ice be- tween fenders and tires and around the belt drive. Risk of belt breakage. You can also use a Gates Krikit meter to determing the correct belt tension. Rider / owner Urban Arrow dealer Check chain lubrication. Urban Arrow dealer Check chain/belt wear, replace if needed. Replacing the chain on time prevents unnecessary wear to chainring and sprocket. Urban Arrow dealer Check chainwheel and sprocket wear, replace parts if needed. Urban Arrow dealer Check crank bolts, tighten if needed. Urban Arrow dealer73User manual

Category Service or Maintenance Before every ride Monthly Dealer Service Check-Up Lubricate shifter cables. Urban Arrow dealer Check function of Bosch motor unit. Urban Arrow dealer All service work to the motor can only be done by a certified Urban Arrow/ Bosch dealer. Steering Check if the linkage between the handlebar and the fork is play free and that the linkage turns directly and smooth. Rider / owner Contact your dealer if you feel there are irregularities in the steering linkage. Urban Arrow dealer Check the cylinder head bolt and 2 round head bolts of the steering linkage for play in both horizontal and vertical direction. Tighten bolts if needed. Rider / owner Contact your dealer if you feel there are irregularities in the steering linkage. Urban Arrow dealer Check Ahead steering set front fork for play. Adjust when needed. Play in the headset could provoke vibrations. It is essential that play is eliminated. Check with your dealer when in doubt. Rider / owner Urban Arrow dealer Check for play on the ball joint or its threaded connection. Rider / owner Urban Arrow dealer74 Urban Arrow Shorty Category Service or Maintenance Before every ride Monthly Dealer Service Check-Up Check the ball joint for function and wear, replace if needed. Urban Arrow dealer Frame Clean and polish the paintwork. Rider / owner (at least every 6 months) Check connecting bolts between front and rear frame by hand. Urban Arrow dealer Check frame for irregularities. Urban Arrow dealer Controls Check if the seat post doesn’t slip in the frame, make sure the seat post clamp is tightened. Check if the seat post is not extended too far out. Rider / owner Urban Arrow dealer Check stem - handlebar connection. Urban Arrow dealer If Installed: Check the suspension seat post for play or irregularities. Urban Arrow dealer If Installed: Clean and lube the suspension seat post. Check all hinges and bolts. Urban Arrow dealer Other Check that the front and rear light work. Rider / owner Urban Arrow dealer Check if the lock rubbers 7 aren't torn and/or cracked. Rider / owner Urban Arrow dealer75Gebruikshandleiding