the Bambino Plus BES500 - Coffee machine SAGE - Free user manual and instructions

USER MANUAL the Bambino Plus BES500 SAGE

• A downloadable version of this document is also available at sageappliances.com

• Before using for the rst time, please ensure that your electricity supply is the same as shown on the rating label on the underside of the appliance. If you have any concerns please contact your local electricity company.

• The installation of a residual current safety switch is recommended to provide additional safety when using all electrical appliances. Safety switches with a rated operating current not more than 30mA are recommended. Consult an electrician for professional advice.

• Remove and discard any packaging materials safely, before rst use.

• To eliminate a choking hazard for young children, discard the protective cover tted to the power plug safely.

• Ensure the product is properly assembled before rst use.

• This appliance is for household use only. Do not use the appliance for anything other than its intended purpose. Do not use in moving vehicles or boats. Do not use outdoors. Misuse may cause injury. SAGE

we are very safety conscious. We design and manufacture appliances with your safety foremost in mind. We also ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions. 2 Sage Recommends Safety First6 Components8 Assembly9 Functions 15 Care & Cleaning18 Troubleshooting21 Guarantee Contents3

• Position the appliance on a stable, heat resistant, level, dry surface away from the counter edge, and do not operate on or near a heat source such as a hot plate, oven or gas hob.

• Fully unwind the power cord before operating.

• Do not let the power cord hang over the edge of a counter or table. Do not let the power cord touch hot surfaces or become knotted.

• Do not leave the appliance unattended when in use.

• If the appliance is to be: - left unattended - cleaned - moved - assembled; or - stored always switch o the espresso machine by pressing the POWER button to OFF. Switch o and unplug from the power outlet.

• Regularly inspect the power cord, plug and actual appliance for any damage. If found to be damaged in any way, immediately cease use of the appliance and return the entire appliance to the nearest authorised Sage Service Centre for examination, replacement or repair.

• Keep the appliance and accessories clean. Follow the cleaning instructions provided in this book. Any procedure not listed in this instruction booklet should be performed at an authorised Sage Service Centre.

• The appliance can be used by children aged 8 or older and persons with reduced physical, sensory or mental capabilities or a lack of experience and knowledge, only if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

• Children should not play with the appliance.

• Cleaning of the appliance should not be carried out by children unless they are 8 years or older and under adult supervision.

• The appliance and its cord should be kept out of reach of children aged 8 years and younger.

• Do not use attachments other than those provided with the appliances.

• Do not attempt to operate the appliance by any method other than those described in this booklet.

• Do not move the appliance whilst in operation.

• Do not use any other liquid apart from cold mains/town water. We do not recommend the use of highly ltered, de-mineralised or distilled water as this may aect the taste of the coee and how the espresso machine is designed to function.

• Never use the appliance without water in the water tank.

• Ensure the portalter is rmly inserted and secured into4 the brewing head before using the machine.

• Never remove the portalter during the brewing operation as the machine is under pressure.

• Do not place anything on top of the appliance.

• Use caution when operating machine as metal surfaces are liable to get hot during use.

• Do not touch hot surfaces. Allow the product to cool down before moving or cleaning any parts.

• Heating element surface is subject to residual heat after use.

• Always ensure the appliance is turned OFF, unplugged at the power outlet and has been allowed to cool before cleaning, attempting to move or storing.

• The appliance is not intended to be operated by means of an external timer or separate remote-control system.

• The use of attachments not sold or recommended by Sage may cause re, electric shock or injury.

• Always turn the appliance to the o position, switch o at the power outlet and unplug at the power outlet when the appliance is not in use.

• Any maintenance other than cleaning should be performed by an authorised Sage

• Do not use the appliance on a sink drain board.

• Do not operate the appliance if it is in an enclosed space, or within a cupboard.

• Use caution when descaling as hot steam may be released. Before descaling, ensure drip tray is empty and inserted. Refer to ‘Care & Cleaning’ for further instructions.

• Use caution after milk texturing as the ‘Auto Purge’ function may purge hot steam when the steam wand is lowered.5

REGARDING MEMORY STORAGE Please note that in order to better serve our customers, internal memory storage has been imbedded into your appliance. This memory storage consists of a small chip to collect certain information about your appliance including the frequency of use of the appliance and the manner in which your appliance is being used. In the event your appliance is returned for service, the information collected from the chip enables us to quickly and eciently service your appliance. The information collected also serves as a valuable resource in developing future appliances to better serve the needs of our consumers. The chip does not collect any information regarding the individuals who use the product or the household where the product is used. If you have any questions regarding the memory storage chip please contact us at [e-mail] SPECIFIC INSTRUCTIONS

• Filter cartridge should be kept out of reach of children.

• Store lter cartridges in a dry place in the original packaging.

• Protect cartridges from heat and direct sunlight.

• Do not use damaged lter cartridges.

• Do not open lter cartridges.

• If you are absent for a prolonged period of time, empty the water tank and replace the cartridge. The symbol shown indicates that this appliance should not be disposed of in normal household waste. It should be taken to a local authority waste collection centre designated for this purpose or to a dealer providing this service. For more information, please contact your local council oce. To protect against electric shock, do not immerse the power cord, power plug or appliance in water or any other liquid.

A. 1.9L removable water tank B. Control panel 1 CUP, 2 CUP and STEAM buttons With preset shot durations or programmable durations and volumes C. MILK TEMP settings Select from Warm, Ideal and Hot D. MILK FOAM settings Select from Low, Medium and High E. Group head F. 54mm stainless steel portalter G. Steam wand grip H. Extra-tall cup clearance for tall mugs

With automatic milk texturing J. Milk jug temperature sensor K. Removable drip tray grid L. Removable drip tray With full indicator Components7

ACCESSORIES A. Stainless steel milk jug With MIN and MAX markings B. 54mm tamper C. Steam wand tip cleaning tool (Located under the water tank) D. The Razor™ precision trimming tool Rating Information 220–240V ~50–60Hz 1300–1600W E. Dual wall lter baskets (1 cup & 2 cup) F. Single wall lter baskets (1 cup & 2 cup) G. Espresso cleaning tablets H. Cleaning disc

I. Water lter holder with lter

BEFORE FIRST USEMachine PreparationRemove and discard all labels and packaging materials attached to your machine. Ensure you have removed all parts and accessories before discarding the packaging.Clean the drip tray, drip tray grid, portalter, lter baskets and milk jugs using warm water and a gentle dish washing liquid. Rinse well and dry thoroughly before use. INSTALLING THE WATER FILTER1. Remove the water lter and water lter holder from the packaging.2. Set the reminder for the next month of replacement. We recommend to replace the lter after 3 months.

3. Soak the lter in cold water for 5 minutes.4. Wash the lter holder with cold water.

5. Insert the lter into the two parts of the lter holder. Ensure they are connected.6. Remove the water tank from the machine. Align the base of the lter holder with the adapter inside the water tank. Push down to lock into place.

IN OUT 7. Fill the water tank with cold potable water and reattached the machine, ensuring it is properly attached and sitting ush to the back of the machine. Assembly9

FIRST USE1. Remove the water tank and ll with potable water to the indicated MAX line. Replace the water tank onto the machine. 2. Ensure that the drip tray is correctly positioned on the machine. 3. Plug the power cord in the power outlet, and the 1 Cup button illuminates.4. Press the 1 CUP button and the machine will commence its rst use cycle.5. Once complete, the machine will go into ready mode and all lights will be illuminated. The rst use cycle is to rinse the machine and prime the heating system.TURNING OFF MACHINETo turn the machine o, press the 1 CUP and STEAM button simultaneously.

OFF FILLING THE WATER TANKLift the water tank from the machine. Remove the water tank lid and add potable water to the water tank, lling to the MAX marking indicated. MAX Replace the water tank onto the machine, ensuring it is properly attached and sitting ush against the back of the machine. If the 1 CUP, 2 CUP and STEAM buttons illuminate, the water tank has been correctly attached.The machine will detect when the water level is low. The 1 CUP, 2 CUP and STEAM buttons will not be illuminated.

OFF When this occurs, add water to the water tank. Once there is sucient water, all buttons will be illuminated and the machine can be used.FILTER BASKETSThis machine includes both single and dualwall 1 Cup and 2 Cup lter baskets. Use the 1 cup lter basket when brewing a single cup and the 2 cup lter baskets when brewing 2 cups or a stronger single cup or mug.Adjust the grind amount and size if switching from a single basket to a double basket, or vice versa.The provided lter baskets are designed for:1 Cup lter basket = 8-11g2 Cup lter basket = 16-19gSINGLE WALL FILTER BASKETS Single Wall lter baskets should be used when grinding fresh whole coee beans. They allow you to experiment with grind, dose and tamp to create a more balanced espresso. DUAL WALL FILTER BASKETS Dual Wall lter baskets should be used when using pre-ground coee and older beans that are past the 30 day roast date. These regulate the pressure and helps to optimise the extraction regardless of the grind, dose and tamp pressure or freshness. Functions10 NOTE You may need to experiment with how much coee is dosed into the lter baskets or how long the grinder needs to run to achieve the correct dose. For example; when using a ner espresso grind with the Single Wall lter baskets, you may need to increase the grind amount to ensure the lter basket is correctly dosed.

COFFEE DOSE AND TAMPING

• Insert the lter basket into the portalter.

• Grind enough coee to ll the lter basket.

• Tap the portalter several times to collapse and distribute the coee evenly in the lter basket.

• Using the tamper, tamp down rmly (approx. 15-20kgs of pressure). The amount of pressure is not as important as the consistent pressure every time.

• As a guide, the top edge of the cap on the tamper should be level with the top of the lter basket AFTER the coee has been tamped. NOTE Use Razor™ dose trimming tool to precisely control the dose of ground coee AFTER you tamp.

The Razor™ precision dose trimming tool allows you to trim the puck to the right level for a consistent extraction.

• Insert the Razor™ tool into the coee basket until the shoulders of the tool rest on the rim of the basket.

• Rotate the Razor™ dosing tool back and forth while holding the portalter on an angle over the knock box to trim o excess coee grinds. Your coee lter is now dosed with the correct amount of coee.

• Wipe excess coee from the rim of the lter basket to ensure a proper seal is achieved in the group head.

PURGING THE GROUP HEAD

Before placing the portalter into the group head, run a short ow of water through the group head by pressing the 1 CUP button. This will stabilise the temperature prior to extraction.

INSERTING THE PORTAFILTER

Place the portalter underneath the group head so that the handle is aligned with the INSERT position. Insert the portalter into the group head and rotate the handle towards the centre until resistance is felt. LOCK INSERT Place your cup/s under the portalter on the drip tray.11

PRE-PROGRAMED SHOT VOLUME – 1 CUPPress the 1 CUP button once, the button will ash indicating that it has been selected. A preset single espresso volume of approximately 30mls will be extracted. The machine will automatically stop once the pre-set volume has been extracted.

OFF PRE-PROGRAMED SHOT VOLUME – 2 CUPPress the 2 CUP button once, the button will ash indicating that is has been selected. A preset single espresso volume of approximately 60mls will be extracted. The machine will automatically stop once the pre-set volume has been extracted.

OFF NOTE Pressing the 1 CUP or 2 CUP buttons during a programmed espresso will immediately stop the extraction.MANUAL PRE-INFUSION AND SHOT VOLUMEPress and hold the 1 CUP or 2 CUP button for the desired pre-infusion time. Release the button to start the extraction. Press the ashing button again to stop the extraction.PROGRAMMING SHOT VOLUME Press and hold the 1 CUP and 2 CUP buttons for 2 seconds, the buttons will illuminate and ash.

OFF To set the 1 CUP volume:• Press the 1 CUP button to start the extraction.• Press the 1 CUP button again to stop the extraction. The modied volume will be saved.To set the 2 CUP volume, follow the above steps but select the 2 CUP button to start and stop the extraction.SETTING THE MILK TEMPERATUREThe machine has 3 milk temperature settings;1 Warm2 Ideal3 Hot

When turning on the espresso machine, the milk temperature setting will default to the last chosen setting. Press the MILK TEMP button until the desired temperature is illuminated.SETTING THE MILK FOAM The machine has 3 milk foam settings;1 Low2 Medium3 High

When turning on the machine, the milk foam setting will default to the last chosen setting. Press the MILK FOAM button until the desired foam setting is illuminated. NOTE Prior to texturing milk, it is recommended to momentarily purge the steam wand. To do this press the STEAM button to start purging and press it again to stop.• Start with fresh cold milk.• Fill the milk jug to between the min and max position.• Lift the steam wand and insert into the milk jug.12

• Lower the steam wand, ensuring it is fully down.• The milk jug must rest on the milk temperature sensor located on the drip tray and the milk should cover the steam wand tip. MIN MAX Milk should cover this part • Press the MILK TEMP and MILK FOAM buttons to select the desired settings.• Press the STEAM button, the button will ash while texturing.• The milk texturing will stop automatically when the selected milk temperature is reached.• Lift the steam wand to remove the milk jug. • Wipe the wand and tip with a clean damp cloth.• Lower the steam wand to the down position and the steam wand will automatically purge. NOTE Pressurised steam can still be released, even after the machine has been switched o. Children must always be supervised. NOTE When the machine creates steam, a pumping noise can be heard. This is normal operation. NOTE Use only the supplied stainless steel milk jug to froth milk using this machine. The use of other containers may lead to dangerous conditions.MANUAL MILK TEXTURING• Auto milk texturing and auto shut-o are disabled during manual milk texturing.• Fill the milk jug to between the MIN and MAX markings.• Lift the steam wand and insert into the milk jug with the steam wand tip 1-2cm below the surface of the milk, close to the right-hand side of the jug at a 3 o’clock position.• Press the STEAM button to begin texturing.

• Keep the steam wand tip just under the surface of the milk until the milk is spinning clockwise, producing a vortex (whirlpool eect).• With the milk spinning, slowly lower the jug. This will bring the steam wand tip to the surface of the milk and start to introduce air into the milk. • Gently break the surface of the milk with the tip to get the milk spinning fast enough.• Keep the steam wand tip at or slightly below the surface, continuing to maintain the vortex. Texture the milk until sucient volume is obtained.• Lift the jug to lower the tip beneath the surface but keep the vortex spinning. The milk is at the correct temperature (60-65°C) when the jug is hot to touch.• When texturing is complete, press the STEAM button. • Remove the steam wand from the milk jug. • Wipe the wand and tip with a clean, damp cloth.• Lower the steam wand to the down position and the steam wand will automatically purge.13

STEAM WAND PURGINGAfter texturing milk, the steam wand must be returned to the lowered position and allowed to automatically purge. Not doing so, could result in the steam wand blocking.If the steam wand remains in the raised position, the machine will display a lower steam wand alert; illuminating the MILK TEMP and MILK FOAM lights in a downwards pattern, identifying that the steam wand needs to be lowered.To manually commence the steam wand purge, with the steam wand lowered, press and hold the STEAM button for 5 seconds.HOT WATER OPERATIONHot water through the steam wand:When the machine is in ‘ready mode’, follow these steps:• Lift the steam wand and place a cup under the steam wand. CAUTION: Do not hold the steam wand while hot water is running. • Press 1 CUP and MILK FOAM buttons together, and hot water will start to ow through the steam wand. • Press the 1 CUP button to stop hot water ow.

OFF WARNING Cup temperature is at 90°C (194°F). Be careful in handling hot beverages.14

• Flow starts after 8-12 secs• Flow slow like warm honey• Crema is golden brown with a ne mousse texture• Espresso is dark brown SOLUTIONS SOLUTIONS Tamp using 15-20kgs of pressure. The top edge of metal cap on the tamper should be level with the top of the lter basket AFTER tamping. Trim the puck to the right level using theRazor precision dose trimming tool.• Flow starts after 1- 6 secs• Flow fast like water• Crema is thin and pale• Espresso is pale brown• Tastes bitter/sharp, weak and watery• Flow starts after 12 secs• Flow drips or not at all• Crema is dark and spotty• Espresso is very dark brown• Tastes bitter and burntREMOVE USED GRINDSUsed grinds will form a coffee 'puck'. If the puck is wet, refer to the 'Under Extraction' section.RINSE FILTER BASKET Keep the lter basket clean to prevent blockages. Without ground coffee in the lter basket, lock the portalter into the machine and run hot water through. AFTER EXTRACTION

CORRECT EXTRACTION UNDER EXTRACTION OVER EXTRACTION

Tamp using 15-20kgs of pressure. The top edge of metal cap on the tamper should be level with the top of the lter basket AFTER tamping. Trim the puck to theright level using the Razor precision dose trimming tool.ALWAYS TAMP TO LINEAdjust & re-testALWAYS TAMP TO LINEAdjust & re-testEXPERIMENT WITH GRIND:• Grind needs to be ner for a slower extraction.

• Ensure you are controlling dose with the Razor™.Adjust & re-testEXPERIMENT WITH GRIND:• Grind needs to be coarser for a faster extraction.
• Ensure you are controlling dose with the Razor™.Adjust & re-test LOCK TIGHT EXTRACTION TIPS A great espresso is about achieving the perfect balance between sweetness, acidity, and bitterness. The avour of your coee will depend on many factors, such as the type of coee beans, degree of roast freshness, coarseness or neness of the grind, dose of ground coee and tamping pressure. Experiment by adjusting these factors just one at a time to achieve the taste of your preference.15

REPLACING THE WATER FILTER

It is recommended to descale your unit every 90 days when water hardness is at level 4; and when water hardness is at level 6, descale your unit every 60 days. CLEANING CYCLE The machine will detect when 200 extractions have been carried out since the last cleaning cycle; this will be shown by the 1 CUP and 2 CUP buttons alternately ashing.

1. Insert the provided cleaning disc into

the lter basket in the portalter.

2. Place a cleaning tablet on top of the

3. Lock the portalter into the group head.

4. Empty the drip tray and replace onto the

machine. Place a 2L / 68 .oz container under the portalter and steam wand sitting on the drip tray.

5. Fill the water tank to the MAX line then

reattached to the machine, ensuring it is correctly attached.

6. Press and hold the 1 CUP and 2 CUP

buttons for 5 seconds to enter the cleaning cycle mode.

7. The 1 CUP and 2 CUP buttons will remain

illuminated. Press either 1 CUP or 2 CUP to begin the cleaning cycle. When the cycle is in progress, the lights will alternatively ash.

8. Once the cycle is complete the machine

will go back to ready mode.

9. Remove and rinse the portalter, cleaning

disc, drip tray and container. NOTE The user can also manually enter the cleaning cycle mode before the cleaning cycle alert is triggered. Press and hold 2 CUP and STEAM buttons simultaneously for ve seconds when the unit is at o mode (all lights are o) DESCALING After regular use, hard water can cause mineral build up in and on many of the inner functioning components, reducing the brewing ow, brewing temperature, power of the machine, and the taste of the espresso. Care & Cleaning16 The machine will indicate that it requires descaling when the 1 CUP and STEAM button and the 2 CUP button ash alternately for 15 seconds. Pressing any of these buttons will cancel the alert and return the machine to ready mode. WARNING Do not immerse the power cord, power plug or appliance in water or any other liquid. The water tank should never be removed or completely emptied during descaling. TO DESCALE NOTE Ensure that the water lter is removed from the water tank before adding the descaling powder when descaling the machine

1. Empty the drip tray and re-insert into

position on the machine.

2. Fill the water tank to the DESCALE line

with hot tap water, and add and dissolve the descaling agent by stirring gently.

3. Place a 2L / 68 .oz container under the

grouphead and steam wand.

4. Turn the machine o by simultaneously

pressing the 1 CUP and STEAM buttons, and allow it to completely cool before descaling.

5. With the machine o, press the 1 CUP

and STEAM buttons simultaneously for 5 seconds to enter descale mode.

6. The 1 CUP and STEAM buttons will

illuminate, indicating that the machine is ready to start descaling.

7. Press the 1 CUP or STEAM

button to begin the descale cycle. These buttons will alternately ash throughout the cycle.

8. Once the descale solution has been

used up, the descale mode will pause. Rell the water tank to the MAX line and empty the waste water container, then replace both parts on to the machine.

9. The 1 CUP and STEAM buttons will

illuminate when the machine is ready. Press the 1 CUP or STEAM button to resume descaling.

10. When descaling is complete, the 1CUP

and STEAM button will alternately ash. The machine will then go into standby mode.

11. Remove and empty the waste water

container. Rinse the drip tray and water tank and dry thoroughly before replacing them back onto the machine.

During milk texturing, if the machine detects that the steam wand is blocked, it will immediately stop operating and the STEAM button light will be o. Both the milk temperature and milk foam lights will17

fully illuminate and ash. These lights will ash until a manual steam purge has been completed.

CLEANING THE STEAM WAND

• The steam wand should always be cleaned after texturing milk. Wipe the steam wand with a damp cloth.

• If any of the holes in the tip of the steam wand become blocked, it may reduce frothing performance. Manually purge the steam wand to try and clear the holes.

• If the steam wand remains blocked, unscrew the steam wand tip using the steam tip cleaning tool. Then use the cleaning tool to unblock the holes. Cleaning tool is located in the back of the machine, under the water tank.

• Rinse the steam tip and wipe with a clean, dry cloth. Reassemble the steam wand by screwing the steam tip back on to the steam wand. Purge the steam wand after cleaning.

• The lter baskets and portalter should be rinsed under hot water directly after use to remove all residual coee oils.

• If the holes in the lter baskets become blocked, use the steam wand cleaning tool to unblock the holes.

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen should be wiped with a damp cloth to remove any ground coee particles.

• Periodically run hot water through the machine with the lter basket and portalter in place, without any ground coee, to rinse out any residual coee.

CLEANING THE DRIP TRAY

• The drip tray should be removed, emptied and cleaned after each use or when the drip tray indicator rises through the drip tray grid.

• Remove the drip tray grid and wash both parts in warm soapy water.

• Cleaning the Outer Housing

• Wipe the outer housing with a soft, damp cloth and then polish with a soft, dry cloth. NOTE Do not use any abrasive cleaners, pads or cloths which can scratch the surfaces of the machine. NOTE Do not clean any of the parts or accessories in the dishwasher. WARNING Do not immerse the power cord, power plug or machine in water or any other liquid.

STORING YOUR MACHINE

Before storing, turn the machine o, switch o and remove the power plug from the power outlet. Empty the water tank and drip tray and ensure the machine is cool, clean and dry. Store in an upright position. Do not place anything on top of machine.

1. Turn the machine o, by pressing the 1 CUP

and STEAM buttons simultaneously for 5 seconds.

2. Press and hold the 1 CUP and 2 CUP buttons

for 5 seconds. Buttons will illuminate.

3. Press the 1 CUP or 2 CUP buttons and the

light will ash 3 times to indicate that all volumes have been reset.

4. Machine will then return to ready mode.

NOTE Press any other button to exit factory reset mode.18

PROBLEM POSSIBLE CAUSES EASY SOLUTION

Water does not ow from the group head. No hot water.

• Water tank is empty. Fill tank.

• Water tank is not fully inserted and locked into position. Push water tank down completely to lock into place.

• Machine needs to be descaled. Perform descale cycle.

• Coee is ground too nely and/or too much coee in lter basket and/or over tamping and/or lter basket is blocked. See below, ‘Espresso only drips from the portalter spouts or not at all’. Espresso only drips from the portalter spouts or not at all.

• Coee is ground too nely. Use slightly coarser grind. Refer to 'Coee Dose and Tamping' on page 10 and 'Extraction Tips' on page 14.

• Too much coee in the lter basket. Lower dose of coee. After tamping, trim the coee dose using the Razor™ dose trimming tool. Refer to 'Coee Dose and Tamping' on page 10 and 'Extraction Tips' on page 14.

• Coee tamped too rmly. Tamp between or 15–20kg of pressure.

• Water tank is empty. Fill tank.

• Water tank is not fully inserted and locked into position. Push water tank down completely to lock into place.

• The lter basket may be blocked. Use the pin on the end of the provided cleaning tool to unblock the hole(s).

• Machine needs to be descaled. Perform descale cycle. Water doesn't come through (the machine makes loud noise).

• Water tank is empty or water level is below MIN. Fill tank.

• Water lter has been inserted without soaking. Ensure that the water lter has been soaked for 5 minutes before inserting into the water tank. Troubleshooting19

PROBLEM POSSIBLE CAUSES EASY SOLUTION

Espresso runs out too quickly.

• Coee is ground too coarsely. Use slightly ner grind. Refer to 'Coee Dose and Tamping' on page 10 and 'Extraction Tips' on page 14.

• Not enough coee in the lter basket. Increase dose of coee. Tamp then use the Razor™ dose trimming tool to trim o excess coee. Refer to 'Coee Dose and Tamping' on page 10 and 'Extraction Tips' on page 14.

• Coee tamped too lightly. Tamp between 15–20kg of pressure. Espresso runs out around the edge of the portalter.

• Portalter not inserted in the group head correctly. Ensure portalter is completely inserted and rotated until resistance is felt.

• There are coee grounds around the lter basket rim. Clean excess coee from the rim of the lter basket to ensure a proper seal in group head.

• Too much coee in the lter basket. Lower dose of coee. Refer to ‘Coee Dose and Tamping’, page 10. After tamping, trim the coee dose using the Razor™ dose trimming tool. No steam.

• Machine has not reached operating temperature. Allow time for the machine to reach operating temperature.

• Water tank is empty. Fill tank.

• Water tank is not fully inserted and locked into position. Push water tank down completely to lock into place.

• Machine needs to be decalcied. Perform descale cycle.

• Steam wand is blocked. Refer to ‘Cleaning the Steam Wand’, page 17. Pulsing/pumping sound while extracting espresso or steaming milk.

• The machine is carrying out the normal operation of the pump. No action required as this is the normal operation of the machine.

• Water tank is empty. Fill tank.

• Water tank is not fully inserted and locked into position. Push water tank down completely to lock into place. Coee not hot enough.

• Portalter not pre-heated Rinse portalter under hot water outlet. Dry thoroughly20

PROBLEM POSSIBLE CAUSES EASY SOLUTION

• Jug incorrectly positioned. Ensure milk jug is correctly positioned on sensor. Adjust milk temperature setting. No crema.

• Coee tamped too lightly. Tamp betweens or 15–20kg of pressure.

• Coee is ground too coarsely. Use slightly ner grind. Refer to 'Coee Dose and Tamping' on page 10 and 'Extraction Tips' on page 14.

• Coee beans or pre-ground coee are not fresh. If grinding fresh whole coee beans, use freshly roasted coee beans with a ‘Roasted On’ date and consume between 5–20 days after that date. If using pre-ground coee, use within a week of grinding.

• The lter basket may be blocked. Use the pin on the end of the provided cleaning tool to unblock the hole(s).

• Single Wall lter baskets are being used with pre-ground coee. Ensure you use Dual Wall lter baskets with pre-ground coee Water leaking.

• Auto purge feature. Immediately after the steam function, the machine will purge water into the drip tray. This ensures the thermocoil is at the optimal temperature. Ensure the drip tray is rmly pushed in place and emptied whenever the indicator is displayed.

• Water tank is not fully inserted and locked into position. Push water tank down completely to lock into place. Machine is on but ceases to operate.

• The safety thermal-cut out may have activated due to the pump overheating. Press the 1 CUP and STEAM button simultaneously for 5 seconds to switch the machine o and unplug from the power outlet. Allow to cool for about 30–60 minutes. If problem persists, call Sage Support. Too much/too little espresso is being delivered to the cup.

• Grind amount and/or grind size settings and/or shot volumes require adjustment. Adjust the grind amount and/or grind size settings. Refer to ‘Coee Dose and Tamping’, page 10 and ‘Extraction Tips’, page 14. Froth and temperature lights ashes together.

• Steam function error.

• Water tank may be empty. Press and hold steam button for 3 seconds to purge the system. Fill the water tank.21

Sage Appliances guarantees this product for domestic use in specied territories for 2 years from the date of purchase against defects caused by faulty workmanship and materials. During this guarantee period Sage Appliances will repair, replace, or refund any defective product (at the sole discretion of Sage Appliances). All legal warranty rights under applicable national legislation will be respected and will not be impaired by our guarantee. For full terms and conditions on the guarantee, as well as instructions on how to make a claim, please visit www.sageappliances.com. Guarantee22 Notethe User Guide BXXXXX/SXXXXX DE KURZANLEITUNG the Bambino

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