SoundWear Companion - Headphones BOSE - Free user manual and instructions

Frequently Asked Questions - SoundWear Companion BOSE

USER MANUAL SoundWear Companion BOSE

Please read and keep all safety and use instructions. Important Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Only use attachments/accessories specified by the manufacturer.

6. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way,

such as power-supply cord or plug is damaged, does not operate normally, or has been dropped. WARNINGS/CAUTIONS

• Do NOT use the speaker at a high volume for any extended period. – To avoid hearing damage, use your speaker at a comfortable, moderate volume level. – Turn the volume down on your device before wearing the speaker or placing it near your ears, then turn the volume up gradually until you reach a comfortable listening level.

• Use caution while driving and follow applicable laws regarding use of a mobile phone and personal speaker.

• Focus on your safety and that of others if you use the personal speaker while engaging in any activity requiring your attention, e.g., while riding a bicycle or walking in or near trac, a construction site or railroad, etc. Remove the personal speaker or adjust your volume to ensure you can hear surrounding sounds, including alarms and warning signals. This product contains magnetic material. Consult your physician on whether this might aect your implantable medical device.

• Do NOT make unauthorized alterations to this product.

• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).

• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).

• The product label is located on the bottom of the product.ENGLISH - 3 REGULATORY INFORMATION NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment. This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Meets IMDA Requirements. CAN ICES-3 (B)/NMB-3(B) Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance Frequency band of operation 2400 to 2480 MHz. Bluetooth®: Maximum transmit power less than 20 dBm EIRP Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP Management Regulation for Low-power Radio-frequency Devices Article XII According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices. Article XIV The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications operated in compliance with the Telecommunications Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.4 - ENGLISH REGULATORY INFORMATION DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal. Please dispose of used batteries properly, following local regulations. Do not incinerate. This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product. Removal of the rechargeable lithium-ion battery in this product should be conducted only by a qualified professional. Please contact your local Bose retailer or see http://products.bose.com/static/compliance/index.html for further information.

Download the Bose Connect app to keep your software up-to-date, personalize your speaker settings, easily manage Bluetooth connections and access new features. What can I do with the Bose Connect app?

• Easily connect to and switch between multiple mobile devices with a single swipe.

• Customize your speaker experience: – Name your speaker. – Select a voice prompt language or disable voice prompts. – Enable silent mode by disabling vibration. – Use the dialogue adjust feature to increase clarity of speech for podcasts, radio talks or audiobooks. – Adjust the auto-o timer.

• Find answers to frequently asked questions.ENGLISH - 9

WHAT’S IN THE CARTON

Contents Confirm that the following parts are included: Bose® SoundWear™ Companion® speaker (with included cover) USB cable Note: If any part of the product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service. Visit: global.Bose.com/Support/SWC10 - ENGLISH

Adjust for comfort Your speaker is flexible to allow you to adjust to what feels comfortable for you. CAUTIONS: 

• Avoid excessively bending your speaker. Only invert the flexible speaker ends when removing or attaching the cover.

• Do NOT bend your speaker so that it folds back onto itself.

• Do NOT tightly wrap your speaker around objects.

• Use caution when storing your speaker to avoid crushing.ENGLISH - 11

Water resistance Your speaker is rated IPX4 water resistant and can withstand a light splash of water. CAUTION: Do NOT swim or shower with this speaker. Never submerge your speaker in any pool of water.12 - ENGLISH SPEAKER CONTROLS Controls are located on the outer edge of the speaker. Bluetooth button Power button Volume up Volume down Multi-function buttonENGLISH - 13 SPEAKER CONTROLS Power on/o Press the Power button . The battery indicators glow solid white, and a voice prompt announces the battery level. Battery indicators Auto-o timer The auto-o timer conserves the battery when the speaker is not being used. The speaker switches o when audio has stopped and no buttons have been pressed for three hours. Note: To adjust the time it takes for your speaker to automatically power o or to disable the auto-o timer, use the Bose® Connect app.14 - ENGLISH SPEAKER CONTROLS Speaker functions The controls for speaker functions are located on the outer right edge of the speaker. Volume functions Function What to do Volume UpPress .Volume DownPress .ENGLISH - 15 SPEAKER CONTROLS Media playback functions Function What to do Play/Pause Press the Multi-function button . Skip Forward Press twice quickly. Skip Backward Press three times quickly. Fast Forward Press twice quickly and hold the second press. Rewind Press three times quickly and hold the third press.16 - ENGLISH SPEAKER CONTROLS Call functions Microphone Function What to do Answer a call Press the Multi-function button . End a call Press . Decline an incoming call Press and hold for one second. Answer a second incoming call and put the current call on hold While on a call, press

Decline a second incoming call and stay on current call While on a call, press and hold for one second. Switch between two calls With two active calls, press twice quickly. Create a conference call With two active calls, press and hold for one second. Access voice control to make a call While not on a call, press and hold for one second. Your mobile device may not support voice control. Refer to your device owner’s guide for more information. Mute/unmute a call While on a call, press

simultaneously.ENGLISH - 17 SPEAKER CONTROLS Access voice control The speaker microphone acts as an extension of the microphone in your mobile device. Using the Multi-function button on the speaker, you can access the voice control capabilities on your device to make/take calls or ask Siri or Google Now™ to play music, tell you the weather, give you the score of a game and more. Press and hold to access voice control on your device. You hear a tone that indicates voice control is active.18 - ENGLISH BATTERY Charge the speaker

1. Open the zipper on the underside of the cover to access the USB connector.

2. Plug the small end of the USB cable into the USB connector.

3. Plug the other end of the USB cable into a wall charger or computer that is

powered on. While charging, the last lit battery indicator blinks white. When the battery is fully charged, all five battery indicators glow solid white. Note: The speaker does not play while charging.ENGLISH - 19 BATTERY Charging time Allow up to three hours to fully charge the battery. A full charge powers the speaker for up to 12 hours. Tip: A 15-minute charge powers the speaker for up to two hours. Hear the battery level Each time you power on the speaker, a voice prompt announces the battery level. When the speaker is in use, a voice prompt announces if the battery needs to be charged. To hear the battery charge level while using your speaker, press and hold the Power button until you hear a voice prompt. Note: To visually check the battery, press and hold while viewing the battery indicators (see page 20). Battery storage guidelines Do not store your speaker for more than 90 days when fully charged or with a remaining charge of less than 10 percent. Safety protection mode When your speaker battery is depleted (0%), and remains unplugged for more than 90 days, it enters safety protection mode and is permanently disabled. If your speaker enters safety protection mode, contact Bose customer service.20 - ENGLISH STATUS INDICATORS The Bluetooth and battery indicators are located on the underside of the speaker. Bluetooth indicator Shows the connection status of a mobile device. Bluetooth indicator Indicator activity System state Blinking blue Ready to connect Blinking white Connecting Solid white Connected Solid blue Select languageENGLISH - 21 STATUS INDICATORS Battery indicators Shows the battery charge level. Battery indicators Indicator activity Charging percentage 0% - 20% 20% - 40% 40% - 60% 60% - 80% 80% - 100% Error - contact Bose customer service Notes:

• When charging, the last lit battery indicator blinks white. When the speaker is fully charged, all battery indicators glow solid white.

• To visually check the battery level, press and hold the Power button while viewing the battery indicators.

• If connected to an Apple device, the device displays the speaker battery level near the upper right corner of the screen and in the notification center.22 - ENGLISH VOICE PROMPTS Voice prompts guide you through the Bluetooth connection process, announce the battery level and identify connected devices. You can customize voice prompts using the buttons on your speaker. Tip: You can also easily manage voice prompts using the Bose® Connect app. Pre-installed languages The following languages are pre-installed on your speaker:

• English • Japanese • Dutch

• Spanish • Korean • Russian

• French • Italian • Polish

• Mandarin • Swedish Change the language When you power on the speaker for the first time, the voice prompts are in English.

Press and hold the Multi-function button and

simultaneously until you hear the voice prompt for the first language option.

to move through the list of languages.

When you hear your language, press and hold to select. Disable voice prompts Disabling voice prompts also disables voice notifications (see page 23). Press and hold

simultaneously until you hear a voice prompt. Note: Repeat to re-enable voice prompts.ENGLISH - 23 CALL NOTIFICATIONS Voice prompt notifications Your speaker identifies incoming callers which are saved in your contact list. To disable this feature, see page 22. You can also disable voice prompt notifications using the Bose® Connect app. Note: Disabling voice prompt notifications also disables voice prompts. Vibration notifications Your speaker provides vibration notifications to notify you of incoming calls. Alert Notification Long pulse Vibration enabled Long, repeating pulses Incoming call Short pulse Voice control activated Note: To disable vibration notifications, use the Bose Connect app.24 - ENGLISH BLUETOOTH CONNECTIONS Bluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a device, you must connect the device with your speaker. Connect your mobile device using the Bose

Connect app (recommended) With your speaker powered on, download the Bose Connect app and follow the on-screen connection instructions. Once connected, you hear “Connected to <mobile device name>,” and the Bluetooth indicator glows solid white.ENGLISH - 25 BLUETOOTH CONNECTIONS Connect using the Bluetooth menu on your mobile device

1. With your speaker powered on, press and hold the Bluetooth button until you hear

“Ready to connect another device,” and the Bluetooth indicator blinks blue.

2. On your device, enable the Bluetooth feature.

Tip: The Bluetooth feature is usually found in the Settings menu.26 - ENGLISH BLUETOOTH CONNECTIONS

3. Select your speaker from the device list.

Once connected, you hear “Connected to <mobile device name>,” and the Bluetooth indicator glows solid white. Tip: Look for the name you entered for your speaker in the Bose® Connect app.ENGLISH - 27 BLUETOOTH CONNECTIONS Disconnect a mobile device Disable the Bluetooth feature on your device. Tip: You can also disconnect your mobile device using the Bose® Connect app. Reconnect a mobile device When powered on, the speaker tries to reconnect with the two most recently-connected devices. Note: The devices must be within range (30 ft. or 9 m) and powered on.28 - ENGLISH

MULTIPLE BLUETOOTH CONNECTIONS

You can pair additional devices to your speaker. These Bluetooth connections are controlled with the Bluetooth button . Voice prompts guide you through controlling multiple connections. Before connecting an additional mobile device, make sure this feature is enabled. Tip: You can also easily manage multiple connected devices using the Bose® Connect app. Connect an additional mobile device You can store up to eight paired devices in the speaker pairing list, and your speaker can be actively connected to two devices at a time. To connect an additional device, download the Bose® Connect app (see page 24) or use the Bluetooth menu on your mobile device (page 25). Note: You can play audio from only one device at a time. Identify connected mobile devices Press to hear which devices are currently connected. Switch between two connected mobile devices

1. Pause audio on your first device.

2. Play audio on your second device.ENGLISH - 29

MULTIPLE BLUETOOTH CONNECTIONS

Reconnect a previously connected mobile device

1. Press the Bluetooth button to hear which device is connected.

again within three seconds to connect to the next device in the speaker pairing list.

3. Repeat until you hear the correct device name.

4. Play audio on the connected device.

Clear the speaker pairing list

1. Press and hold for 10 seconds until you hear “Bluetooth device list cleared” and the

Bluetooth indicator blinks blue.

2. Delete your speaker from the Bluetooth list on your device.

All devices are cleared, and the speaker is ready to connect.30 - ENGLISH COVER REPLACEMENT You can customize your speaker with dierent colored accessory covers (not provided). Accessory covers can be purchased through Bose customer service. Visit: global.Bose.com/Support/SWC Remove the cover Remove the cover to clean the speaker or to attach a new accessory cover.

2. Bend the ends of the speaker outward to flatten the speaker and pull it away from

the cover. Note: While your speaker is flexible and can bend horizontally, do NOT bend your speaker so that it folds back onto itself. Minimize excessive bending.

3. Bend the ends of the speaker inward and remove the tips of the speaker from

the cover.ENGLISH - 31 COVER REPLACEMENT Attach the cover

1. Anchor the tips of the speaker into the ends of the cover.

2. Bend outward on the ends while pushing inward on the speaker to flatten and fit it

into the cover. Note: While your speaker is flexible and can bend horizontally, do NOT bend your speaker so that it folds back onto itself. Minimize excessive bending.

3. Pull the cover over the speaker and zip it closed.32 - ENGLISH

CARE AND MAINTENANCE

Clean the speaker and cover Your speaker and cover may require periodic cleaning. Component Cleaning procedure Cover

1. Remove the cover from the speaker.

2. Wash by hand with lukewarm water and a mild detergent.

Note: Make sure you thoroughly dry the cover before putting it back on. Speaker

1. Remove the cover from the speaker.

2. Clean the surface of the speaker with a soft, damp cloth (water only).

• Do not use any solvents, chemicals or cleaning solutions containing alcohol, ammonia or abrasives.

• Do not allow any liquids to spill into any openings.

• Make sure you thoroughly dry the speaker before putting the cover back on.ENGLISH - 33

CARE AND MAINTENANCE

Replacement parts and accessories Replacement parts and accessories can be ordered through Bose customer service. Visit: global.Bose.com/Support/SWC Limited warranty Your speaker is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty. To register your product, visit global.Bose.com/register for instructions. Failure to register will not aect your limited warranty rights. Serial number location The serial number is located on the underside of the speaker, near the USB connector. To view the serial number, unzip the cover.34 - ENGLISH TROUBLESHOOTING Common solutions If you experience problems with your speaker:

• Power on the speaker (see page 13).

• Check the state of the status indicators (see page 20).

• Make sure your mobile device supports Bluetooth technology (see page 24).

• Charge the battery (see page 18).

• Increase the volume on your speaker, device and music app.

• Move your device closer to the speaker and away from any interference or obstruction.

• Try connecting another device (see page 28). If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: global.Bose.com/Support/SWC Symptom Solution Speaker does not connect with mobile device

• On your device: – Disable and then enable the Bluetooth feature. – Delete your speaker from the Bluetooth list on your device. Connect again (see page 28).

• Connect a dierent device (see page 29).

• Visit: global.Bose.com/Support/SWC to see how-to videos.

• Clear the speaker pairing list (see page 29). Connect again. No sound

• Make sure voice prompts are on. Press the Bluetooth button to hear the connected device. Make sure you are using the correct device.

• If two devices are connected, pause audio on the first device and play audio on the other device.

• If two devices are connected, move the devices within range of the speaker (30 ft. or 9 m). Poor sound quality • Use a dierent music source.

• Connect a dierent device.

• Disconnect the second device.

• Disable any audio enhancement features on the device or music app.ENGLISH - 35 TROUBLESHOOTING Symptom Solution Speaker does not charge • Make sure the connector on the cable is correctly aligned with the connector on the speaker.

• Secure both ends of the USB cable.

• Try another charging source.

• If your speaker has been exposed to high or low temperatures, let it return to room temperature and then try charging again.

• Reset your speaker (see “Reset your speaker”).

• Your speaker may be in safety protection mode (see page 19). Microphone is not picking up sound

• Make sure the microphone opening on the left side of the speaker is not blocked.

• Try another phone call.

• Try another compatible device. Mobile device not responding to button presses

• For multi-press functions using the Multi-function button

vary the speed of presses.

• Full controls may not be available for some models.

• Try another compatible device. Reset your speaker Factory reset clears connected devices and language settings from your speaker and returns it to the original factory settings.

1. Power on your speaker.

www.Bose.com/compliance

Bose Corporation: 1-877-230-5639 © 2017 Bose Corporation

• English • Japanese • Dutch

• Spanish • Korean • Russian

• French • Italian • Polish

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the userʼs authority to operate this equipment. This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Meets IMDA Requirements. CAN ICES-3 (B)/NMB-3(B) Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance 運用周波数帯: 2400 〜 2480 MHz Bluetooth ®: 最大送信出力 20 dBm EIRP 未満 Bluetooth Low Energy

最大電力スペクトル密度 10 dBm/MHz EIRP 未満 Management Regulation for Low-power Radio-frequency Devices Article XII According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices. Article XIV The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications operated in compliance with the Telecommunications Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.4- 日本語

Names and Contents of Toxic or Hazardous Substances or Elements Toxic or Hazardous Substances and Elements Part Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent (CR(VI)) Polybrominated Biphenyl (PBB) Polybrominated diphenylether (PBDE) PCBs X O O O O O Metal Parts X O O O O O Plastic Parts O O O O O O Speakers X O O O O O Cables X O O O O O This table is prepared in accordance with the provisions of SJ/T 11364. O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572. X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572.日本語 - 5

PCBs XOOOOO XOOOOO OOOOOO XOOOOO XOOOOO

©2017 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA AM789470 Rev. 03