USER MANUAL GC6320 PHILIPS
A Supply hose
Temperature light
Temperature dial
Steam activator and lock
- D1 lock
- D2 activator
Steam tank cap
F Soleplate
Iron stand
Steam tank
1 Mains cord
Steam tank switch with power-on light
K Steam control (GC6320 only)
Iron switch with power-on light
Important
Read this user manual carefully before you use the appliance and save it for future reference.
- Check if the voltage indicated on the type plate corresponds to the local mains voltage before you connect the appliance.
Only connect the appliance to an earthed wall socket.
- Do not use the appliance if the plug, the cord, the supply hose or the appliance itself shows visible damage, or if the appliance has been dropped or leaks.
Check the cord and the supply hose regularly for possible damage.
If the mains cord or the supply hose is damaged, you must have it replaced by Philips, a service centre authorised by Philips or similarly qualified persons in order to avoid a hazard.
Never leave the appliance unattended when it is connected to the mains.
Never immerse the iron or the steam tank in water.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
Always place and use the iron and the steam tank on a stable, level and horizontal surface. Do not put the steam tank on the soft part of the ironing board.
Only use this iron with the stand supplied.
Do not let the mains cord and supply hose come into contact with the soleplate when it is hot.
The iron stand and the soleplate of the iron can become extremely hot and may cause burns if touched. If you want to move the steam tank, do not touch the stand.
- When you have finished ironing, when you clean the appliance, when you fill or empty the water tank and also when you leave the iron even for a short while: put the iron on the iron stand, set the iron switch and the steam tank switch to 'off' and remove the mains plug from the wall socket.
If steam escapes from under the steam tank cap when the appliance heats up, switch off the appliance and tighten the steam tank cap. If steam continues to escape when the appliance heats up, switch off the appliance and contact a service centre authorised by Philips.
- Do not remove the cap from the steam tank when the steam tank is still hot. Follow the instructions given later in this manual.
- Do not use any other cap on the steam tank than the cap that has been supplied with the appliance, as this cap also functions as a safety valve.
This appliance is intended for household use only.
Electromagnetic fields (EMF)
This Philips appliance complies with all standards regarding electromagnetic fields (EMF). If handled properly and in accordance with the instructions in this user manual, the appliance is safe to use according to scientific evidence available today.
Before first use
1 Remove any sticker or protective foil from the soleplate and clean the soleplate with a soft cloth.
2 Fully unwind the mains cord and supply hose.
3 Place the steam tank on a stable, level surface.
4 Place the iron on the iron stand.
Preparing for use
Filling the steam tank
Never immerse the steam tank in water.
Do not open the steam tank cap when the iron and the steam tank are still hot.
Do not put perfume, vinegar, starch, descaling agents, ironing aids or other chemicals in the steam tank.
1 Remove the mains plug from the wall socket.
2 Slowly unscrew the steam tank cap (Fig. 2).
Note: You may hear a sound when you remove the cap. This sound is caused by the vacuum or residual pressure inside the steam tank and is perfectly normal.
3 Fill the steam tank with tap water up to the maximum level (max. 1 litre) (Fig. 3).
Note: If the tap water in your area is very hard, we advise you to mix it with an equal amount of distilled water, or to use distilled water only.
4 Wipe away any water round the filling hole after filling.
Screw the cap tightly onto the filling aperture of the steam tank.
Fast refill
If the steam tank becomes empty during ironing, follow the procedure below to quickly refill the steam tank.
1 Keep the appliance plugged into the mains and make sure the iron switch is set to 'on'. (Fig. 4)
2 Set the steam tank switch to 'off'.
3 Press the steam activator until you no longer hear any steam escape from the appliance (Fig. 5).
4 Place a piece of cloth over the steam tank cap.
5 Keep the steam activator pressed in and slowly unscrew the steam tank cap by turning it anticlockwise.
This depressurises the steam tank.
6 Make sure there is no steam left in the steam tank.
7 Remove the mains plug from the wall socket.
8 Let the appliance cool down for approx. 2 minutes.
9 Fill the steam tank as described in section 'Filling the steam tank' and let the appliance heat up again.
Setting the temperature
1 Put the iron on the iron stand.
2 To set the required ironing temperature, turn the temperature dial to the appropriate position (Fig. 6).
Check the laundry care label for the required ironing temperature
| Symbol on laundry care label | Type of fabric | Temperature setting | Steam setting (GC6320 only) |
| 品 | Synthetic fabrics (e.g. acetate, acrylic, viscose, polyamide, polyester) and silk | ● | MIN (see ‘Ironing without steam’) |
| 品 | Wool | ●● | Low to medium |
| 品 | Cotton, linen | ●●● | Medium to MAX |
| 品 | Please note that ▷ on the label means that the article cannot be ironed. | | |
If you do not know what kind or kinds of fabric an article is made of, determine the right ironing temperature by ironing a part that is not visible when you wear or use the article.
Silk, woollen and synthetic materials: iron the reverse side of the fabric to prevent shiny patches.
Start ironing the articles that require the lowest ironing temperature, such as those made of synthetic fibres.
3 Put the mains plug in an earthed wall socket and set both the steam tank switch and the iron switch to 'on'. (Fig. 7)
The steam tank and iron power-on lights go on. The temperature light on the iron also goes on.
The steam tank and the soleplate start to heat up.
Note:The iron is hot enough when the temperature light goes out.
Note: If you have ironed at a high temperature and then set the temperature dial to a lower setting, wait until the temperature light goes on again before you continue ironing. This prevents damage to your fabrics.
Note: During ironing, the temperature light goes on from time to time. This indicates that the iron is heating up to the right temperature.
Tips
- If the fabric consists of various kinds of fibres, always select the temperature required by the most delicate fibre, i.e. the lowest temperature. For example: if an article consists of 60% polyester and 40% cotton, it must be ironed at the temperature indicated for polyester ( ) and without steam.
-
When you steam iron woollen fabrics, shiny patches may occur. To prevent this, use a dry pressing cloth or turn the article inside out and iron the reverse side.
-
Iron velvet and other fabrics that tend to acquire shiny patches in one direction only (along with the nap) while you apply very little pressure.
- Do not use steam when you iron coloured silk. This could cause stains.
Using the appliance
Steam ironing
Never direct the steam at people.
Steam ironing is only possible at higher ironing temperatures (temperature settings ● ● to MAX).
1 Make sure that there is enough water in the steam tank.
2 Select an ironing temperature between and MAX.
3 GC6320: Select a steam setting suitable for the selected ironing temperature: (Fig. 8)
- Select a low to medium steam setting for temperature setting
- Select a medium to MAX steam setting for temperature settings ●●● to MAX.
Note: You cannot use the steam function at temperature setting .
4 Put the mains plug in an earthed wall socket and set both the steam tank switch and the iron switch to 'on'.
The steam tank and iron power-on lights go on. The temperature light on the iron also goes on.
The steam tank and the soleplate start to heat up.
- Cold start: the soleplate takes approximately 2 minutes to heat up and the steam tank takes approximately 8 minutes to heat up.
- Quick reheat: if you refill the steam tank during ironing, the water in the steam tank takes approximately 6 minutes to heat up.
5 As soon as the water in the steam tank is hot enough for steam ironing, the steam tank power-on light goes out.
The appliance is now ready for steam ironing.
6 Keep the steam activator pressed in while you steam iron. (Fig. 9)
If you want to use the steam function continuously, slide the steam activator lock to the locking position. To stop steaming, release the steam activator lock.
Note: During steam ironing, the temperature light goes on from time to time. This indicates that the iron is heating up to the right temperature.
Note: If you have not used the steam function for some time, the steam that was still present in the supply hose will have condensed into water. When you start to steam iron again, this can cause some spluttering in the appliance and some water droplets to escape from the soleplate.
Note: To prevent droplets from falling onto your garments, hold the iron over an old cloth. Press the steam activator until the steam production has normalised before you start to steam iron again.
Ironing without steam
Do not press the steam activator while you iron.
1 Set the required ironing temperature (see chapter 'Preparing for use', section 'Setting the temperature').
2 Put the mains plug in an earthed wall socket and set the iron switch to 'on'.
The soleplate starts to heat up.
3 Iron without pressing the steam activator.
If you press the steam activator by accident while you iron, some steam will escape. To avoid this, set the steam tank switch to 'off' to cut off the steam supply completely.
If the steam tank is empty or has not heated up yet, you hear a clicking sound inside the tank. This phenomenon is caused by the opening of the steam valve and is perfectly harmless.
After ironing
1 Set the iron switch to 'on' and the steam tank switch to 'off'. (Fig. 4)
Press the steam activator until you no longer hear any steam escape from the appliance (Fig. 10).
The steam tank is now depressurised.
3 Remove the mains plug from the wall socket.
4 Put the iron on the iron stand and let the appliance cool down before you start to clean it.
Features
Vertical steam ironing
Never direct the steam at people.
To steam iron hanging curtains and clothes (jackets, suits, coats), hold the iron in vertical position (Fig. 11).
1 Press the steam activator.
Variable steam (GC6320 only)
The steam control is continuously adjustable and can be set to any position between MIN and MAX (see chapter 'Preparing for use').
Cleaning and maintenance
Iron
Let the appliance cool down sufficiently before you clean the iron.
Never immerse the iron in water nor rinse it under the tap.
1 Clean the iron with a damp cloth.
2 Wipe scale and any other deposits off the soleplate with a damp cloth and a non-abrasive (liquid) cleaner.
Steam tank
Let the appliance cool down sufficiently before you remove the steam tank cap.
Rinse the steam tank once a month or after you have used the appliance approximately 10 times.
1 Carefully remove the steam tank cap (Fig. 2).
2 Rinse the steam tank with 500ml of fresh water. Then hold the steam tank upside down over the sink to pour out the water (Fig. 12).
3 Screw the cap back onto the steam tank.
Storage
Make sure the appliance has cooled down sufficiently before you put it away.
1 Remove the mains plug from the wall socket and let the appliance cool down.
2 Empty the steam tank.
3 Regularly check if the mains cord and the supply hose are still undamaged and safe.
Environment
Do not throw away the appliance with the normal household waste at the end of its life, but hand it in at an official collection point for recycling. By doing this, you help to preserve the environment (Fig. 13).
Guarantee & service
If you need information or if you have a problem, please visit the Philips website at www.philips.com or contact the Philips Customer Care Centre in your country (you find its phone number in the worldwide guarantee leaflet). If there is no Customer Care Centre in your country, turn to your local Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal Care BV.
Troubleshooting
This chapter summarises the most common problems you could encounter with your iron. Please read the different sections for more details. If you are unable to solve the problem, please contact the Philips Customer Care Centre in your country.
| Problem | Cause | Solution |
| The appliance does not become hot. | There is a connection problem. | Check the mains cord, the plug and the wall socket. |
| The steam tank is not switched on. | Make sure the steam tank switch is set to ‘on’. |
| The selected temperature is too low. | Select a higher temperature. |
| The iron has not been switched on. | Make sure the iron switch is set to ‘on’. |
| Smoke comes out of my new iron when I switch it on. | Some parts of the appliance have been lightly greased in the factory and may initially give off some smoke when heated. | This phenomenon is perfectly normal and will cease after a short while. |
| The iron does not produce any steam. | The steam tank and/or the iron may not be switched on. | Set both the iron switch and the steam tank switch to ‘on’. |
| There is not enough water in the water tank. | Fill the water tank (see chapter ‘Preparing for use’). |
| The steam tank has not heated up sufficiently. | Wait for 6 to 8 minutes for the steam tank to heat up. |
| The selected ironing temperature is too low for steam ironing. | Select a temperature of ● ● or higher. |
| When the iron has been set to a very high temperature, the steam produced is dry and hardly visible. It will be even less visible when the ambient temperature is relatively high and it will be entirely invisible when the temperature has been set to MAX. | Set the iron to a lower temperature, e.g. ● ●, to check if the iron is actually producing steam. |
| Water droplets come out of the soleplate. | The temperature dial may be set to a temperature that is too low for steam ironing. | Select an ironing temperature that is suitable for steam ironing (temperature settings ● ● to MAX). |
| You may not have switched on the iron. | Set the iron switch to ‘on’ and wait until the iron is hot. |
| You may have placed the steam tank on an unstable and/or uneven surface. | Place the steam tank on a stable and even surface. |
| When you start steam ironing and when you have stopped steam ironing for a while, the steam that was still present in the supply hose will have cooled down and condensed into water, which causes water droplets to come out of the soleplate. | This is perfectly normal. Hold the iron over an old cloth and press the steam activator. The cloth absorbs the drops. After a few seconds, the steam production normalises. |
| Flakes and impurities come out of the soleplate. | The iron is new. | This is normal. The particles are harmless ans stop coming out of the soleplate when you have used the iron a few times. |
| The soleplate is dirty. | You may have ironed at a temperature that is too high. | Clean the soleplate with a damp cloth. Select the recommended ironing temperature. |
| Impurities or chemicals present in the water have deposited in the steam vents and/or on the soleplate. | Clean the soleplate with a damp cloth. |
| Dirty water comes out of the soleplate. | Too much scale and minerals have accumulated inside the steam tank. | Rinse the steam tank. See chapter ‘Cleaning and maintenance’. |
| The iron produces steam continuously. | You have slid the steam activator to the locking position. | Release the steam lock if you only want to obtain steam when pressing the steam activator. |
| Steam escapes from the filling hole area during ironing. | You may not have tightened the steam tank cap properly or you have spilled some water round the filling hole. | Switch off the appliance and let it cool down. Remove the steam tank cap, wipe away the water round the filling hole and tighten the steam tank cap again. Then switch the appliance back on. |
| Wet spots appear on the garment during ironing. | The wet spots that appear on your garment after you have steam ironed for some time may be caused by steam that has condensed onto the ironing board. Iron the wet spots without steam for some time to dry them. If the underside of the ironing board is wet, wipe it with a piece of dry cloth. | To prevent steam from condensing onto the ironing board, use an ironing board with a wire mesh top. |
Stille inn temperature
1 Sett strykejernet pa stativet.
2 Nár du vil stille inn ønsket stryketemperatur, vrir du temperaturvelgeren til riktig posisjon (fig. 6).
Vertical dampstryking
Du ma aldri rette dampen mot mensesker.
När du vil dampstryke gardiner og klær som henger (jakker, dresser, frakker), holder du strykejernet i vertikal stilling (fig. 11).
1 Trykk på dampaktivatoren.
Variabel damp (kun GC6320)
General description (fig.1)
A Supply hose
3 Temperature light
Temperature dial
Steam activator and lock
- D1 lock
- D2 activator
Steam tank cap
F Soleplate
Iron stand
Steam tank
1 Mains cord
Steam tank switch with power-on light
K Steam control (GC6320 only)
Iron switch with power-on light
Important
Read this user manual carefully before you use the appliance and save it for future reference.
- Check if the voltage indicated on the type plate corresponds to the local mains voltage before you connect the appliance.
Only connect the appliance to an earthed wall socket.
- Do not use the appliance if the plug, the cord, the supply hose or the appliance itself shows visible damage, or if the appliance has been dropped or leaks.
Check the cord and the supply hose regularly for possible damage.
If the mains cord or the supply hose is damaged, you must have it replaced by Philips, a service centre authorised by Philips or similarly qualified persons in order to avoid a hazard.
Never leave the appliance unattended when it is connected to the mains.
- Never immerse the iron or the steam tank in water.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
Always place and use the iron and the steam tank on a stable, level and horizontal surface. Do not put the steam tank on the soft part of the ironing board.
Only use this iron with the stand supplied.
Do not let the mains cord and supply hose come into contact with the soleplate when it is hot.
The iron stand and the soleplate of the iron can become extremely hot and may cause burns if touched. If you want to move the steam tank, do not touch the stand.
- When you have finished ironing, when you clean the appliance, when you fill or empty the water tank and also when you leave the iron even for a short while: put the iron on the iron stand, set the iron switch and the steam tank switch to 'off' and remove the mains plug from the wall socket.
If steam escapes from under the steam tank cap when the appliance heats up, switch off the appliance and tighten the steam tank cap. If steam continues to escape when the appliance heats up, switch off the appliance and contact a service centre authorised by Philips.
- Do not remove the cap from the steam tank when the steam tank is still hot. Follow the instructions given later in this manual.
- Do not use any other cap on the steam tank than the cap that has been supplied with the appliance, as this cap also functions as a safety valve.
This appliance is intended for household use only.
Electromagnetic fields (EMF)
This Philips appliance complies with all standards regarding electromagnetic fields (EMF). If handled properly and in accordance with the instructions in this user manual, the appliance is safe to use according to scientific evidence available today.
Before first use
1 Remove any sticker or protective foil from the soleplate and clean the soleplate with a soft cloth.
2 Fully unwind the mains cord and supply hose.
3 Place the steam tank on a stable, level surface.
4 Place the iron on the iron stand.
Preparing for use
Filling the steam tank
Never immerse the steam tank in water.
Do not open the steam tank cap when the iron and the steam tank are still hot.
Do not put perfume, vinegar, starch, descaling agents, ironing aids or other chemicals in the steam tank.
1 Remove the mains plug from the wall socket.
2 Slowly unscrew the steam tank cap (fig. 2).
Note: You may hear a sound when you remove the cap. This sound is caused by the vacuum or residual pressure inside the steam tank and is perfectly normal.
3 Fill the steam tank with tap water up to the maximum level (max. 1 litre) (fig. 3).
Note: If the tap water in your area is very hard, we advise you to mix it with an equal amount of distilled water, or to use distilled water only.
4 Wipe away any water round the filling hole after filling.
Screw the cap tightly onto the filling aperture of the steam tank.
Fast refill
If the steam tank becomes empty during ironing, follow the procedure below to quickly refill the steam tank.
1 Keep the appliance plugged into the mains and make sure the iron switch is set to 'on'. (fig. 4)
2 Set the steam tank switch to 'off'.
3 Press the steam activator until you no longer hear any steam escape from the appliance (fig. 5).
4 Place a piece of cloth over the steam tank cap.
5 Keep the steam activator pressed in and slowly unscrew the steam tank cap by turning it anticlockwise.
This depressurises the steam tank.
6 Make sure there is no steam left in the steam tank.
7 Remove the mains plug from the wall socket.
8 Let the appliance cool down for approx. 2 minutes.
9 Fill the steam tank as described in section 'Filling the steam tank' and let the appliance heat up again.
Setting the temperature
1 Put the iron on the iron stand.
2 To set the required ironing temperature, turn the temperature dial to the appropriate position (fig. 6).
Check the laundry care label for the required ironing temperature:
| Symbol on laundry care label | Type of fabric | Temperature setting | Steam setting (GC6320 only) |
| 品 | Synthetic fabrics (e.g. acetate, acrylic, viscose, polyamide, polyester) and silk | ● | MIN (see 'Ironing without steam') |
| 品 | Wool | ●● | Low to medium |
| 品 | Cotton, linen | ●●● | Medium to MAX |
| 品 | Please note that ▷ on the label means that the article cannot be ironed. | | |
If you do not know what kind or kinds of fabric an article is made of, determine the right ironing temperature by ironing a part that is not visible when you wear or use the article.
Silk, woollen and synthetic materials: iron the reverse side of the fabric to prevent shiny patches.
Start ironing the articles that require the lowest ironing temperature, such as those made of synthetic fibres.
3 Put the mains plug in an earthed wall socket and set both the steam tank switch and the iron switch to 'on'. (fig. 7)
The steam tank and iron power-on lights go on. The temperature light on the iron also goes on.
The steam tank and the soleplate start to heat up.
Note:The iron is hot enough when the temperature light goes out.
Note: If you have ironed at a high temperature and then set the temperature dial to a lower setting, wait until the temperature light goes on again before you continue ironing. This prevents damage to your fabrics.
Note: During ironing, the temperature light goes on from time to time. This indicates that the iron is heating up to the right temperature.
Tips
- If the fabric consists of various kinds of fibres, always select the temperature required by the most delicate fibre, i.e. the lowest temperature. For example: if an article consists of 60% polyester and 40% cotton, it must be ironed at the temperature indicated for polyester ( ) and without steam.
-
When you steam iron woollen fabrics, shiny patches may occur. To prevent this, use a dry pressing cloth or turn the article inside out and iron the reverse side.
-
Iron velvet and other fabrics that tend to acquire shiny patches in one direction only (along with the nap) while you apply very little pressure.
- Do not use steam when you iron coloured silk. This could cause stains.
Using the appliance
Steam ironing
Never direct the steam at people.
Steam ironing is only possible at higher ironing temperatures (temperature settings to MAX).
1 Make sure that there is enough water in the steam tank.
2 Select an ironing temperature between and MAX.
3 GC6320: Select a steam setting suitable for the selected ironing temperature: (fig. 8)
- Select a low to medium steam setting for temperature setting .
- Select a medium to MAX steam setting for temperature settings to MAX.
Note:You cannot use the steam function at temperature setting
4 Put the mains plug in an earthed wall socket and set both the steam tank switch and the iron switch to 'on'.
The steam tank and iron power-on lights go on. The temperature light on the iron also goes on.
The steam tank and the soleplate start to heat up.
- Cold start: the soleplate takes approximately 2 minutes to heat up and the steam tank takes approximately 8 minutes to heat up.
- Quick reheat: if you refill the steam tank during ironing, the water in the steam tank takes approximately 6 minutes to heat up.
5 As soon as the water in the steam tank is hot enough for steam ironing, the steam tank power-on light goes out.
The appliance is now ready for steam ironing.
6 Keep the steam activator pressed in while you steam iron. (fig. 9)
If you want to use the steam function continuously, slide the steam activator lock to the locking position. To stop steaming, release the steam activator lock.
Note: During steam ironing, the temperature light goes on from time to time. This indicates that the iron is heating up to the right temperature.
Note: If you have not used the steam function for some time, the steam that was still present in the supply hose will have condensed into water. When you start to steam iron again, this can cause some spluttering in the appliance and some water droplets to escape from the soleplate.
Note: To prevent droplets from falling onto your garments, hold the iron over an old cloth. Press the steam activator until the steam production has normalised before you start to steam iron again.
Ironing without steam
Do not press the steam activator while you iron.
1 Set the required ironing temperature (see chapter 'Preparing for use', section 'Setting the temperature').
2 Put the mains plug in an earthed wall socket and set the iron switch to 'on'.
The soleplate starts to heat up.
3 Iron without pressing the steam activator.
If you press the steam activator by accident while you iron, some steam will escape. To avoid this, set the steam tank switch to 'off' to cut off the steam supply completely.
If the steam tank is empty or has not heated up yet, you hear a clicking sound inside the tank. This phenomenon is caused by the opening of the steam valve and is perfectly harmless.
After ironing
1 Set the iron switch to 'on' and the steam tank switch to 'off'. (fig. 4)
Press the steam activator until you no longer hear any steam escape from the appliance (fig. 10).
The steam tank is now depressurised.
3 Remove the mains plug from the wall socket.
4 Put the iron on the iron stand and let the appliance cool down before you start to clean it.
Features
Vertical steam ironing
Never direct the steam at people.
To steam iron hanging curtains and clothes (jackets, suits, coats), hold the iron in vertical position (fig. 11).
1 Press the steam activator.
Variable steam (GC6320 only)
The steam control is continuously adjustable and can be set to any position between MIN and MAX (see chapter 'Preparing for use').
Cleaning and maintenance
Iron
Let the appliance cool down sufficiently before you clean the iron.
Never immerse the iron in water nor rinse it under the tap.
1 Clean the iron with a damp cloth.
2 Wipe scale and any other deposits off the soleplate with a damp cloth and a non-abrasive (liquid) cleaner.
Steam tank
Let the appliance cool down sufficiently before you remove the steam tank cap.
Rinse the steam tank once a month or after you have used the appliance approximately 10 times.
1 Carefully remove the steam tank cap (fig. 2).
2 Rinse the steam tank with 500ml of fresh water. Then hold the steam tank upside down over the sink to pour out the water (fig.12).
3 Screw the cap back onto the steam tank.
Storage
Make sure the appliance has cooled down sufficiently before you put it away.
1 Remove the mains plug from the wall socket and let the appliance cool down.
2 Empty the steam tank.
3 Regularly check if the mains cord and the supply hose are still undamaged and safe.
Environment
Do not throw away the appliance with the normal household waste at the end of its life, but hand it in at an official collection point for recycling. By doing this, you help to preserve the environment (fig. 13).
Guarantee & service
If you need information or if you have a problem, please visit the Philips website at www.philips.com or contact the Philips Customer Care Centre in your country (you find its phone number in the worldwide guarantee leaflet). If there is no Customer Care Centre in your country, turn to your local Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal Care BV.
Troubleshooting
This chapter summarises the most common problems you could encounter with your iron. Please read the different sections for more details. If you are unable to solve the problem, please contact the Philips Customer Care Centre in your country.
| Problem | Cause | Solution |
| The appliance does not become hot. | There is a connection problem. | Check the mains cord, the plug and the wall socket. |
| The steam tank is not switched on. | Make sure the steam tank switch is set to ‘on’. |
| The selected temperature is too low. | Select a higher temperature. |
| The iron has not been switched on. | Make sure the iron switch is set to ‘on’. |
| Smoke comes out of my new iron when I switch it on. | Some parts of the appliance have been lightly greased in the factory and may initially give off some smoke when heated. | This phenomenon is perfectly normal and will cease after a short while. |
| The iron does not produce any steam. | The steam tank and/or the iron may not be switched on. | Set both the iron switch and the steam tank switch to ‘on’. |
| There is not enough water in the water tank. | Fill the water tank (see chapter ‘Preparing for use’). |
| The steam tank has not heated up sufficiently. | Wait for 6 to 8 minutes for the steam tank to heat up. |
| The selected ironing temperature is too low for steam ironing. | Select a temperature of ● ● or higher. |
| When the iron has been set to a very high temperature, the steam produced is dry and hardly visible. It will be even less visible when the ambient temperature is relatively high and it will be entirely invisible when the temperature has been set to MAX. | Set the iron to a lower temperature, e.g. ● ●, to check if the iron is actually producing steam. |
| Water droplets come out of the soleplate. | The temperature dial may be set to a temperature that is too low for steam ironing. | Select an ironing temperature that is suitable for steam ironing (temperature settings ● ● to MAX). |
| You may not have switched on the iron. | Set the iron switch to ‘on’ and wait until the iron is hot. |
| You may have placed the steam tank on an unstable and/or uneven surface. | Place the steam tank on a stable and even surface. |
| When you start steam ironing and when you have stopped steam ironing for a while, the steam that was still present in the supply hose will have cooled down and condensed into water, which causes water droplets to come out of the soleplate. | This is perfectly normal. Hold the iron over an old cloth and press the steam activator. The cloth absorbs the drops. After a few seconds, the steam production normalises. |
| Flakes and impurities come out of the soleplate. | The iron is new. | This is normal. The particles are harmless ans stop coming out of the soleplate when you have used the iron a few times. |
| The soleplate is dirty. | You may have ironed at a temperature that is too high. | Clean the soleplate with a damp cloth. Select the recommended ironing temperature. |
| Impurities or chemicals present in the water have deposited in the steam vents and/or on the soleplate. | Clean the soleplate with a damp cloth. |
| Dirty water comes out of the soleplate. | Too much scale and minerals have accumulated inside the steam tank. | Rinse the steam tank. See chapter ‘Cleaning and maintenance’. |
| The iron produces steam continuously. | You have slid the steam activator to the locking position. | Release the steam lock if you only want to obtain steam when pressing the steam activator. |
| Steam escapes from the filling hole area during ironing. | You may not have tightened the steam tank cap properly or you have spilled some water round the filling hole. | Switch off the appliance and let it cool down. Remove the steam tank cap, wipe away the water round the filling hole and tighten the steam tank cap again. Then switch the appliance back on. |
| Wet spots appear on the garment during ironing. | The wet spots that appear on your garment after you have steam ironed for some time may be caused by steam that has condensed onto the ironing board. Iron the wet spots without steam for some time to dry them. If the underside of the ironing board is wet, wipe it with a piece of dry cloth. | To prevent steam from condensing onto the ironing board, use an ironing board with a wire mesh top. |
Stalla in temperature
