Go Ultra - Surveillance Camera REOLINK - Free user manual and instructions

USER MANUAL Go Ultra REOLINK

If you need any technical help, please visit our official support site and contact our support team before returning the products, https://support.reolink.com.

EC REP CET PRODUCT SERVICE SP, Z O.O.

Ul. Dlugo 33 102 Zgierz, Poler

UK REP CET PRODUCT SERVICE LTD

Beacon House Stokenchurch Business Park, Ibstone Rd.

Stokenchurch High Wycombe, HP14 3FE, UK

reolink

Be Prepared, Be Reolink

EN/DE/FR/IT/ES

Quick Start Guide

Apply to: Reolink Go Ultra, Reolink Go Plus

f @ReolinkTech https://reollnk.com

Contents

what's in the Box 2

Camera Introduction 3

Set up the Camera 4

Charge the Camera

Install the Camera 8

Safety Instructions of Battery Usage 11

Troubleshooting

Specification 13

Notification of Compliance 13

12

What's in the Box

Camera Outdoor Security
Mount

Rechargeable
Battery

Skin Reset Needle

Surveillance Sign Quick

Start Guide

Mounting Hole Template

Pock of Screws

USB-C

English

* Please dress the camera with the skin for better weatherproof performance when you install the camera outdoors.

English1

Camera Introduction

Status LED

Infrared Lights

Built-In Mic

Lens

Built-in PIR Sensor

Daylight Sensor

Speaker

USB-C Port

Micro SD Card Slot

SIM Card Slot

Reset Hole

• Press the Reset button with a Pin to restore factory settings

Battery Status LED

EnglishEnglish34

Set up the Camera

Activated the SIM Card for the Camera

• Choose a Nano SIM card that supports WCDMA and FDD LTE.
  Activate the card on your smartphone or with your network carrier before inserting it into the camera.

NOTE:

Some SIM cards have a PIN code, please use your smartphone to disable the PIN first.
Do not insert the IoT or M2M SIM into your smartphone.

Register on Network

1. Remove the back cover by rotating counterclockwise and take the battery out of the camera.
2. Peel off the insulation film on the battery
3. Insert the SIM card into the slot
4. insert the battery into the camera and fighten the back cover to power on the camera.

1. A red ED will be on and solid for a couple of seconds, then it will go out.

1. "Network connection succeeded"
   A blue LED will flash for a few seconds and then go solid before going out, which means the camera has been successfully connected to the network.

Initialize the Camera

Download and launch the Reolink App or Client software, and follow the onscreen instructions to finish initial setup.

• On Smartphone

Scan to download the Reolink App.

• On PC

Download path of the Reolink Client: Go to https://reolink.com > Support > App & Client

NOTE: Constant live streaming via the Client software or App will result in huge consumption of cellular data

EnglishEnglish56

NOTE: You may also run into the following situations.

	Voice Prompt	Camera Status	Solutions
1	“SIM card cannot be recognized”	Camera cannot recognize this SIM card.	1. Check if the SIM card is facing the reverse direction. 2. Check if the SIM card is not fully inserted and insert it again
2	“The SIM card is locked with a PIN. Please disable it”	Your SIM card has a PIN.	Put the SIM card into your mobile phone and disable the PIN.
3	"Not registered on network. Please activate your SIM card and check the signal strength"	Camera fails to register to the operator network.	1. Check whether your card is activated or not. If not, please call your operator to activate the SIM card. 2. The signal is weak at the current position. Please move the camera to a location with better signal. 3. Check if you are using the correct version of the camera.
4	“Network connection failed”	Camera fails to connect to the server.	The camera will be in Standby mode and reconnect later.
5	“Data call failed. Please confirm your cellular data plan is available or import the APN settings”	The SIM card has run out of data or APN settings are not correct.	1. Please check whether the data plan for the SIM card is still available. 2. Import the correct APN settings to the camera.

Charge the Battery

It's recommended to fully charge the camera before installing it.

Charging Indicator:

OrangeLED:ChargingGreen LBD:Fully charged

Charge the camera with a SV power adapter (not included).

Charge the camera with the Reolink Solar Panel (no) included if you only purchase the camera).

For better weatherproof performance, please always cover the charging port with the rubber plug after charging the camera.

EnglishEnglish78

Install the Camera

• Dress the camera with the skin for better weatherproof performance when you install the camera outdoors.
• Install the camera 2-3 meters (7-10 ft) above ground. The detection range of the PIR sensor would be maximized at such a height.
• For effective motion detection, please install the camera angularly.

NOTE: If a moving object approaches the PIP sensor vertically, the camera may fail to detect motion.

Mount the Camera to Wall Mount the Camera to Tree

Drill holes in accordance with a mounting hole template and screw the security mount into the wall. If you are mounting the camera on any hard surface, insert plastic anchors into the holes first.

Install the camera on the security mount.

To get the best field of view, loosen the adjustment knob on security mount and turn the camera.

Sildenafil the adjustment knob to lock the camera.

English English910

Thread the provided strap to the mounting plate.

Attach the plate to the security mount with the smaller screws

Foster the security mount to a tree.

Install the camera and adjust the camera angles as instructed in step 2 & 4 in the previous installation guide.

Safety Instructions of Battery Usage (For Battery-Powered Cameras)

The camera is not designed for running 24/7 at full capacity or around-the-clock live streaming. It's designed to record motion events and to live view remotely only when you need it. Learn useful tips on how to extend the battery life in this post: https://support.reolink.com/hc/en-us/articles/360006991893

1. Charge the rechargeable battery with a standard and high-quality DC 5V battery charger or Reclinak solar panel. Do not charge the battery with solar panels from any other brands.
2. Charge the battery when temperatures are between 0^ and 45^ and always use the battery when temperatures are between -10^ and 55^ .
3. Keep the charging port dry, clean and free of any debris and cover the charging port with the rubber plug when the battery is fully charged.
4. Do not charge, use or store the battery near any ignition sources, such as fire or heaters.
5. Do not use the battery if it gives off on odor, generates heat, becomes discolored or deformed, or appears abnormal in any way. If the battery is being used or charged, turn off the power switch or remove the charger immediately, and stop using it.
6. Always follow the local waste and recycle laws when you get rid of the used battery.

EnglishEnglish11 12

Troubleshooting

Camera is Not Powering on

If your camera is not powering on, please apply the following solutions:

Make sure the insula
tion film is peeled off from the battery before first use .
- Make sure the battery is correctly inserted into the compartment.
Charge the battery with a DC 5V/2A power adapter. When the green light is on, the battery is fully charged.
If you have another spare battery, please

swap the battery to have a try.
If these won't work, please contact Reolink Support.

PIR Sensor Fails to Trigger Alarm

If the PIR sensor fails to trigger any kind of alarm within the covered area, try the following solutions:
- Make sure that the PIR sensor or the camera is installed in the right direction.
- Make sure the FIR sensor is enabled or the schedule is set up properly and running.

• Check the sensitivity settings and make sure it's set up properly.
  Make sure the battery is working.
• Reset the camera and try again.

If these won't work, please contact Realink Support.

Unable to Receive Push Notifications

If you fail to receive any push notifications when motion is detected, try the following solutions:

Make sure the push notification has been enabled.
- Make sure the PIR schedule is set up properly.
- Check the network connection on your phone and tru again.
- Make sure the camera is connected to the Internet. If the LED indicator under the camera lens is solid red or flickering red, it means that your device disconnects from the Internet.
Make sure you've enabled Allow Notifications on your phone. Go to the System Settings on your phone and allow Realink App to send push notifications.

If these won't work, please contact Reolink Support.

Specifications

Operating Temperature: -10°C to 55°C

(14°F to 131°F)

Size: 75 x 194 mm
Weight (Battery Included): 450g

For more specifications, visit

https://reolink.com/.

Notification of Compliance

CE Declaration of Conformity

Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and Directive 2014/30/EU.

4G Operating Frequency

OPERATING FREQUENCY:

LTE Bond 2: <2 Watts max.EIRP(35dBm)
LTE Bond 4: <1 Watts max.EIRP(30dBm) LT E Band 5: <7 Watts max.EIRP(38.45dBm) Mobile LTE Band 12: <3 Watts max.EIRP(34.77dBm)-Portable LTE Band 13:3 Watts maxER P (34.77dBm) LTE Band 14: 3 watts max. ERP(34.77dBm) LTE Band 661 watts max-EIRP (30dBm) LTE Band 71: <3 Watts max. ERP (34.77dBm)

UKCA Declaration of Conformity

Reolink declares that this product is in compliance with Radio Equipment Regulations 2017 and Electromagnetic Compatibility Regulations 2016.

FCC Compliance Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/ TV technician for help.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

FCC Radiation Exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

ISED Compliance Statements

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

(1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

ISED Radiation Exposure statement

This equipment complies with IC PSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

Correct Disposal of This Product

This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used

device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

Limited Warranty

This product comes with a 2-year limited warranty that is valid only if purchased from Reolink Official Store or a Reolink authorized reseller. Learn more: https://reolink.com/warranty-and-return/.

Terms and Privacy

Use of the product is subject to your agreement to the Terms of Service and Privacy Policy at reinkom. Keep out of reach of children.

Katalog

Lieterumfang 17

Über die Kamera 18

https://reolink.com/warranty-and-return/

AGB & Datenschutz

Batterie
rechargeable

Skin Aiguille Reset