Q: Which REOLINK models offer left-right rotation in addition to up-down?

The TrackMix supports motorized up/down only (vertical tilt of 55°-21°). For full left-right rotation (horizontal pan), the camera would need to be manually oriented during installation, as this model does not have a pan motor. REOLINK offers other cameras with more movement flexibility. On this page, you will find references to the Argus Series B310 and the P430 which offer different movement capabilities. For complete motorized pan/tilt coverage, it is recommended to contact REOLINK support or check their motorized dome camera models.

Question 1

How can I improve the Wi-Fi reception of my REOLINK Argus Eco Ultra camera when the signal is weak?

Accepted Answer

If your REOLINK Argus Eco Ultra camera shows a weak or unstable Wi-Fi reception, here are the actions to take in order of priority:

Priority Recommendation

Use the 5 GHz band. According to your camera's specifications, Reolink specifically advises connecting the device to a 5 GHz Wi-Fi network for a better network experience. If you have a dual-band Wi-Fi 6 or Wi-Fi 5 router, create or enable the 5 GHz network and reconnect your camera to this band.

Placement Optimizations

Reduce the distance to the router. The closer the camera is to the router, the better the signal will be. Test first at a short distance (same room) before choosing the final location.
Eliminate obstacles. Thick walls, mirrors, metals, and electronic devices (ovens, microwaves) weaken the signal. Place the camera in a direct line with the router if possible.
Elevate the router. Place it high up and in a central location in your home, away from the floor.

Diagnostics and Restart

Restart the camera and the router. Turn off both devices (unplug or remove the battery from the camera), wait 10 seconds, then turn them back on. This often resets the Wi-Fi connection.
Check for network overload. Too many devices connected to the same network weaken the signal available for each device. Limit the number of simultaneous connections.

Firmware Update

Check that your camera is running the latest firmware version via the Reolink app. An update may fix Wi-Fi stability issues.

Question 2

How to restore the factory settings of the RLC823A camera?

Accepted Answer

To restore the factory settings of the Reolink RLC823A, follow these steps:

Locate the reset button on the camera
Using a paperclip or a similar thin object, press this button
Hold the button for more than 5 seconds
The camera will automatically restart with the default settings

After the reset, you will need to reconfigure the camera: reconnect to the network via the Reolink app, reconfigure video and audio settings, reactivate motion detection and alarms if desired, and recreate SD recordings if necessary.

Tip: This factory reset is useful if you have forgotten your login credentials, are experiencing persistent connectivity issues, or want to prepare the device for a new user.

Question 3

What is the light mode in the Reolink app for the TrackMix camera?

Accepted Answer

The PDF manual for the REOLINK TrackMix does not detail the display settings of the Reolink app. However, the "light mode" is a visual comfort feature of the app itself, not of the camera.

It is a setting that allows you to choose the display theme of the Reolink interface on your phone or computer:

Light mode: white background with dark text - preferred for use in daylight or to reduce eye strain in bright light
Dark mode: dark background with light text - preferred in low light or at night

This setting does not affect the operation of your camera, only your browsing comfort in the Reolink app. You can usually change it in the Settings or Preferences of the app on your device.

Question 4

What are the three tracking modes of the REOLINK TrackMix (digital tracking, digital tracking priority, pan/tilt tracking priority) and which one should I choose?

Accepted Answer

The REOLINK TrackMix offers three tracking modes to adapt the camera's behavior to your needs:

Digital tracking: The camera uses digital zoom to follow a detected object without using the pan/tilt motors. This mode is useful for wide coverage while maintaining minimal pivoting. It consumes fewer resources than the other modes.
Digital tracking priority: The camera prioritizes digital zoom first, then activates the pan/tilt motors only if the object moves out of the zoom field of view. This is a good compromise to save wear on the motors while maintaining good accuracy.
Pan/tilt tracking priority: The camera prioritizes the rotation and tilt motors to follow the object. This mode offers maximum coverage and the best tracking fluidity, but the motors work harder.

Which one to choose?

Choose digital tracking if you want to minimize motor wear and cover a large area.
Choose digital tracking priority for a good balance between energy savings/wear and tracking quality.
Choose pan/tilt tracking priority if accuracy and tracking fluidity are priorities and you accept faster motor wear.

Question 5

Does the TrackMix have automatic tracking to follow people? What should I do if the automatic tracking does not work?

Accepted Answer

The REOLINK TrackMix does not have automatic tracking (auto-tracking) for people. This is a limitation of the model - the camera does not have the capability to identify and autonomously track moving objects or people.

However, you have several options to monitor people on your terrace:

Option 1: Manual tracking via the Reolink app

The TrackMix has controllable pan and tilt motors directly from the mobile app or the Reolink PC client. When a person is detected by the PIR sensor (sensitivity adjustable from 1 to 50, range up to 10 meters), you can manually orient the camera towards them by controlling the vertical tilt via the app.

Option 2: Optimize PIR detection

Reduce the PIR sensitivity so that only nearby people trigger an alert. Install the camera at a height of 2-3 meters (as recommended) to maximize the detection range on your terrace. You will then receive an immediate notification when a person passes by.

Option 3: Change Reolink model

If automatic tracking is essential, some recent Reolink models offer advanced AI with auto-tracking, but the TrackMix is not one of them. Check the product sheets of other Reolink references if this feature is indispensable.

Question 6

Which REOLINK models offer left-right rotation in addition to up-down?

Accepted Answer

The TrackMix supports motorized up/down only (vertical tilt of 55°-21°). For full left-right rotation (horizontal pan), the camera would need to be manually oriented during installation, as this model does not have a pan motor.

REOLINK offers other cameras with more movement flexibility. On this page, you will find references to the Argus Series B310 and the P430 which offer different movement capabilities. For complete motorized pan/tilt coverage, it is recommended to contact REOLINK support or check their motorized dome camera models.

Question 7

How to check and control the WiFi signal strength of the REOLINK TrackMix camera?

Accepted Answer

To check the WiFi signal strength of the REOLINK TrackMix camera, use the status LED indicator:

Blue light on: WiFi connection successful and the camera is operational
Blue light blinking: the camera is in standby mode, waiting for a signal
Red light: WiFi connection failed or lost

If the light remains red, apply these solutions in order: first, ensure that you have entered the correct WiFi password. Then move the camera closer to your router to ensure a strong signal, as the TrackMix operates exclusively on 2.4 GHz WiFi. This frequency offers better range but requires sufficient proximity for a stable connection.

Also check the security settings of your router: change the encryption method to WPA2-PSK or WPA-PSK if you are using a different standard. Also adhere to the limitations: your SSID (network name) must be less than 31 characters and the password less than 64 characters. Use only characters available on the keyboard.

For a more in-depth check of the connection quality and signal level, consult the Reolink mobile app (iOS/Android) after adding the camera. The app displays additional details about the status and strength of the WiFi connection in real-time.

Question 8

How to adjust the PIR sensitivity of the REOLINK TrackMix to detect only people?

Accepted Answer

The PIR sensitivity of the TrackMix is adjustable on a scale from 1 to 50, and neither 0 nor 100 are valid options. Here’s how to set it up:

Recommended settings for detecting people

Moderate to high sensitivity (25-40): ideal for reliably detecting people without too many false alerts
Very low sensitivity (1-10): to be avoided if the camera is currently not detecting anything - you risk getting even fewer detections
Maximum sensitivity (40-50): do not use continuously (risk of alerts for animals, branches, etc.), but useful for initial testing

To activate this setting

Open the REOLINK app, select your TrackMix, go to the “Motion Detection” settings, and adjust the slider to 30-35 as a starting point. Then perform tests by walking in front of the camera to check detections in the app's history.

If nothing is detected despite good sensitivity

Also check that the camera is installed at a height of 2-3 meters with a slight downward tilt - the PIR sensor has an optimal range of 10 meters and is highly dependent on position. You can also set up custom detection zones to ignore irrelevant areas (roads, vegetation).

Question 9

How to delete a video from the Playback menu of the REOLINK TrackMix camera?

Accepted Answer

The REOLINK TrackMix camera does not offer an individual video deletion function directly from the Playback menu of the app. This is a design limitation of the product.

Here are alternative solutions to manage your recorded videos:

1. Enable Loop Recording (recommended)

The best approach is to enable the Loop Recording feature in the camera settings via the Reolink app. Once activated, old videos will be automatically overwritten by new ones when the microSD card is full. You will not have to manually manage deletions.

2. Format the microSD card

If you want to delete all recordings at once, you can:

Format the card directly in the camera's storage settings via the Reolink app
Remove the microSD card and format it on a computer

Warning: This action permanently deletes all videos. Make sure to back up important recordings beforehand.

3. Increase storage capacity

The REOLINK TrackMix supports microSD cards up to 512 GB, which significantly extends the retention period of recordings before the loop overwrites the oldest ones.

Question 10

How do I configure notifications and alerts on my smartphone with the REOLINK RLC810WA camera?

Accepted Answer

The REOLINK RLC810WA camera is compatible with the Reolink app, which allows you to receive push notifications on your smartphone in case of an event.

Smartphone Alert Configuration

To receive notifications on your phone:

Install the Reolink app on your smartphone (iOS or Android)
Access the camera settings in the app
Go to the Notifications section
Enable push notifications (mobile alerts)

Motion Detection

The RLC810WA camera has a motion detection feature. Once activated in the settings, it triggers alerts when motion is detected in the configured areas.

Important: Make sure that:

Motion detection is enabled in the camera settings
Detection zones are properly configured
Mobile notifications are allowed for the Reolink app on your phone

Note: The manual for this camera does not specify whether it has specific detection for animals or people. For this advanced feature, refer to the complete Reolink documentation or contact the manufacturer's support.

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